Attachment 3 - SOW.pdf

GRANDFATHER RANGER DISTRICT

PISGAH NATIONAL FOREST

GRANDFATHER EAST ZONE

JANITORIAL SERVICES FOR RECREATION FACILITIES

SPECIFICATIONS AND STATEMENT OF WORK

General Information

1.0 Scope of Work

This project is to provide janitorial services for Grandfather East Zone Recreation Facilities at the Brown Mountain Off-Highway Vehicle (OHV) Area, Wilson Creek Day Use Area, and Mortimer Campground. This work includes cleaning of restroom facilities as well as trash removal and disposal off-site. Service is provided year-round at Wilson Creek, April 1 through January 1 at Brown Mountain, and April 1 through November 1 at Mortimer.

2.0 Background

Sites in the Grandfather East Zone are in Burke and Caldwell Counties, in the area near Wilson Creek north of Morganton and west of Lenoir, NC. These are popular sites for recreation use including OHV and motorcycle riding, swimming, fishing, and camping. Vault toilets are prefabricated concrete toilet buildings that do not have running water. Some sites have adjacent water spigots that can be used for cleaning, and those are noted below.

Flush toilets and showers have hot and cold running water. All toilets have a trash can within the building – that trash is in addition to the outside bear-proof receptacles. Bear proof trash receptacles are heavy metal trashcans. While some units are attached (double or quadruple cans), each area that holds a trash bag is considered one receptacle for the purpose of this contract.

BROWN MOUNTAIN OHV AREA (Open April 1 – January 1) 1610 Brown Mtn, Morganton, NC 28655 *This site has running water near vault A

• Vault Toilet A - 200 SF, 2 toilets

• Vault Toilet B - 100 SF, 1 toilet

• Vault Toilet C - 100 SF, 1 toilet

• 4 bear-proof trash receptacles in upper parking

WILSON CREEK DAY USE AREA (Open all year) Brown Mountain Beach Rd, Collettsville, NC 28611 *This site has NO running water, and the contractor must bring water needed for cleaning *Note this site can get very dirty in summer

• Vault Toilet A – 100 SF, 1 toilet

12444126Q0011 Attachment 3 - Statements of Work

• 4 bear-proof trash receptacles next to toilet

MORTIMER CAMPGROUND (Open April 1- November 1) 8410 Edgemont Rd., Collettsville, NC 28611 *This site has running water, flush toilets, and showers

• Bathhouse A - 500 SF, 2 toilets, 2 showers

• Bathhouse B - 500 SF, 2 toilets, 2 showers

• 8 bear-proof trash receptacles spread throughout site

Contractor Requirements

3.0 Schedule/Requirements/Tasks

3.1 Schedule

The Schedule of Items consists of tasks to be performed on the sites within the East Zone. Below is the schedule for janitorial cleaning and trash collection.

Site Frequency

BROWN MTN OHV AREA April 1 – January 1 1x per week (Thursday)

WILSON CREEK DAY USE AREA

May 15 – September 15 3x per week (Thursday, Saturday, Monday)

September 15 – May 15 1x per week (Thursday)

MORTIMER CAMPGROUND April 1 – November 1 2x per week (Thursday and Monday)

3.1 JANITORIAL CLEANING

The contractor’s responsibilities shall include but are not limited to the following list of Janitorial Services and the contractor shall provide all necessary labor, supplies, equipment and materials for maintenance of restrooms including entryways and sidewalks attached to toilets.

3.1.1 Cleaning Routine

The restrooms must be in a clean condition, with all visible surfaces free of waste, dirt, and other substances. This includes the following items:

• Clean floors, pressure wash or scrub soiled spots when necessary

• Clean walls, waste receptacles, and doors

• Dust walls and ceiling for cobwebs

• Empty all garbage receptacles

• Refill dispensers with toilet paper to maximum capacity

• Sanitize and clean toilet bowls and toilet seats and/or vault toilet interior and exterior

• Clean hardware (push plates, kick plates, etc.)

• Clean mirrors where applicable

• Remove graffiti (after COR has been notified and approves cleaning agent)

• Sweep exterior building removing insect and animal nests, including in entryways and attached sidewalks

• Clean exterior building to remove dirt and mildew

• Sanitize/clean water fountain where applicable

• Inspect and report any need for major repairs such as leaks in roof, damage to doors, windows, gutters and downspouts, etc.

3.1.2 General Requirements

• No flammable liquids shall be stored in buildings

• Materials and equipment stored in utility/storage building will be kept neat and orderly

• Chemicals or hazardous materials are to be stored in designated areas in accordance with manufacturer recommendations

3.2 GARBAGE COLLECTION

3.2.1 Collection Routine

• Trash is to be collected from all trash receptacles per the schedule.

• Trash will be disposed of off-site after each collection at an approved municipal or commercial trash disposal facility.

• Waste is to be collected from and around trash receptacles and liners are to be replaced with approved liners. Wash the inside and outside using disinfectant solution monthly to maintain odor-free containers.

• If the site contains recycling containers, the Contractor shall be required to empty the recycling containers, sort and dispose of recycling materials at an approved recycling facility

4.0 Compensation/Forest Service Responsibilities

4.1 Compensation

The Forest Service agrees to pay the contractor for services described herein upon receipt and approval of an invoice for the monthly period(s) invoiced. Payments will be full compensation for all work covered in this contract including but not limited to furnishing labor, equipment, transportation, supplies and materials necessary to complete the work. Payments shall be submitted through the IPP system.

4.2 Forest Service Responsibilities

The Forest service will provide a monthly supply of toilet paper and trash bags to the contractor to restock as needed. The Forest Service will be responsible for repairs due to normal wear and tear, renovation work, repairs to pavement, parking areas, sidewalks and curbs, maintaining the water supply and public utilities. The COR will conduct frequent, unscheduled inspections and maintain documentation noting conditions and compliance with contract requirements. The COR will communicate with the CO regarding contract compliance.

5.0 Deliverables and Site-Specific Requirements

5.1 Contractor-furnished products, supplies and equipment

Contractor shall purchase and use Bio-Based Products in accordance with 7U.S.C.8102(c)(3) and FAR 52.223-1 Biobased Product Certification submitted by the Contractor.

Contractor shall purchase supplies in accordance with 48 CFR 52.208-9 and FAR 52.208-9 Contractor Use of Mandatory Sources of Supply or Services. Materials and equipment shall be of the type and quality used in large scale commercial cleaning operations, shall meet the requirements specified herein, and shall be approved by the Contracting Officer’s Representative (COR) before use.

5.2 Site specific requirements

5.2.1 Materials and Equipment

The contractor must supply all cleaning agents and tools, such as, but not limited to mops, brooms, shop towels, pressure washer, water for cleaning where needed (FS will supply toilet paper and trash bags).

5.2.2 Janitorial Supplies

Cleaning materials used shall be a product specifically manufactured for the surface to be cleaned and approved by the Contracting Officer or Contracting Officer Representative (COR) prior to use.

5.2.3 Cleaning and Disinfecting

The contractor shall clean all visible dirty surfaces using general detergents or cleaning products compatible with the surface materials being cleaned and in accordance with directions provided by the product manufacturer. Cleaning shall be accomplished per the current CDC guidelines for cleaning a facility (see link below).

CDC cleaning guidelines:

https://www.cdc.gov/covid/?CDC_AAref_Val=https://www.cdc.gov/coronavirus/2019-ncov/community/disinfecting-buildingfacility.html

EPA list of disinfectants:

https://www.epa.gov/pesticide-registration/list-n-disinfectants-use-against-sars-cov-2

5.2.4 Safety and Accident Protection

The Contractor shall comply with all applicable Federal, State, and local laws, ordinances, and regulations governing safety, health, and sanitation, and shall provide all safeguards, safety devices, and protective equipment, and shall take any other needed actions, on his own responsibility that are reasonably necessary to protect the life and health of employees on the job and the safety of the public, and to protect property in connection with the performance of the work covered by the contract.

https://www.cdc.gov/covid/?CDC_AAref_Val=https://www.cdc.gov/coronavirus/2019-ncov/community/disinfecting-buildingfacility.html https://www.cdc.gov/covid/?CDC_AAref_Val=https://www.cdc.gov/coronavirus/2019-ncov/community/disinfecting-buildingfacility.html

5.2.5 Federal Holidays

The contractor is expected to work on scheduled workdays even if it falls on a Federal holiday.

6.0 Contractor’s Key Personnel

6.1 General

The contractor is to make their own review of contract requirement as specified in SOW document and appropriate for job site conditions. The contractor is responsible for all work included in SOW document and the first priority of staff shall be to maintain toilet facilities. The Forest Service will not be responsible in any way to the contractor’s staff for damages, destruction or loss to the contractor’s equipment, supplies, materials or tools or the personal property of the staff. The contractor will be responsible for all repairs, regardless of cost, resulting from the negligence of the contractor or the contractor’s employees.

The contractor’s staff are to be polite and assist the public with general information as possible while representing the Forest Service in a professional manner. Contractor staff shall not wear clothing that is political or offensive in nature. The Forest Service reserves the right to require the contractor to replace any employee deemed unqualified, displaying unfavorable personal conduct or appearance and or making a bad reflection of the Forest Service to the public.

6.2 Staffing

The contractor shall provide qualified staff to satisfy the contract requirements at all times. At least one English speaker is required on site during staffing hours.

6.3 Supervisor

The contractor shall provide a daily operations supervisor for supervision of employees. The supervisor shall be available by telephone for immediate contact. The supervisor shall have the authority to take immediate action to correct conditions determined by the Contracting Officer or COR to be unsafe, unsanitary, or unsatisfactory. The supervisor shall be located within 2 hours travel time to the area and will be required to follow up on public complaints and/or problems with staff.

7.0 Non-Compliance

When the Contracting Officer (CO) or Contracting Officer’s representative (COR) observes the contractor has failed to adequately perform any of the services for which the contractor is responsible, the CO or a designee will take the following action:

7.1 Non-Compliance

When services are not provided in accordance with the contract, the contractor’s daily operations supervisor will be notified and directed to correct services within 24 hours

7.2 Follow up on Non-Compliance

An inspection of non-compliance items will be made after 24 hours by the Contracting Officer or COR.

The contractor’s daily operation’s supervisor may request to attend the inspection. If the inspection shows the issues have been corrected or satisfactory progress has been made, the notice will be rescinded, however if non-compliance remains the supervisor will be given notification of non-compliance in writing.

7.3 Services Restored by Contracting Officer

If the contractor fails to correct the work, the CO may proceed to have the work performed by other forces. The cost of the work performed including materials, labor, and equipment will be deducted from payment due the contractor on his contract.

PISGAH NATIONAL FOREST

GRANDFATHER WEST ZONE

JANITORIAL SERVICES FOR RECREATION FACILITIES

SPECIFICATIONS AND STATEMENT OF WORK

General Information

1.0 Scope of Work

This project is to provide janitorial services for Grandfather West Zone Recreation Facilities at Catawba Falls, Curtis Creek Campground, Old Fort Picnic Area and the Gateway Trailhead. This work includes cleaning of restroom facilities as well as trash removal and disposal off-site. Service is provided year-round at all sites except for Curtis Creek Campground, which is closed January 1 through April 1.

2.0 Background

All sites in the Grandfather West Zone are in the area surrounding Old Fort in McDowell County, North Carolina.

These are popular sites for recreation use including hiking, biking, and camping. Vault toilets are prefabricated concrete toilet buildings that do not have running water. Some sites have adjacent water spigots that can be used for cleaning, and those are noted below. All vault toilets have a trash can within the building – that trash is in addition to the outside bear-proof receptacles. Bear proof trash receptacles are heavy metal trashcans. While some units are attached (double or quadruple cans), each area that holds a trash bag is considered one receptacle for the purpose of this contract.

CURTIS CREEK CAMPGROUND (Open April 1- Dec 31) 3799 State Rd 1227, Old Fort, NC 28762 *This site has running water

Vault Toilet A - 100 SF, 1 toilet Vault Toilet B - 200 SF, 2 toilets Vault Toilet C – 100 SF, 1 toilet Vault Toilet D – 200 SF, 2 toilets 18 bear-proof trash receptacles spread throughout site

CATAWBA FALLS TRAILHEAD (Open all year) 3074 Catawba Falls Rd., Old Fort, NC 28762 *This site has NO running water, and the contractor must bring water needed for cleaning

Vault Toilet A – 200 SF, 2 toilets 6 bear-proof trash receptacles next to toilet

3.OLD FORT PICNIC AREA (Open all year) 2415 State Rd 1400, Old Fort, NC 28762 *This site has running water

Vault Toilet A - 100 SF, 1 toilet 2 bear-proof trash receptacles next to toilet

OLD FORT GATEWAY TRAILHEAD (Open all year) 1501 State Rd 1227, Old Fort, NC 28762 *This site has NO running water, and the contractor must bring water needed for cleaning

Vault Toilet A - 100 SF, 1 toilet Vault Toilet A - 100 SF, 1 toilet 4 bear-proof trash receptacles next to toilet

The Schedule of Items consists of tasks to be performed on the sites within the West Zone. Below is the schedule for janitorial cleaning and trash collection.

CURTIS CREEK CAMPGROUND

April 1 – January 1

2x per week (Thursday and Monday)

CATAWBA FALLS TRAILHEAD

Year Round

3x per week (Thursday, Saturday, Monday)

OLD FORT PICNIC AREA

Year Round

1x per week (Thursday)

OLD FORT GATEWAY TRAILHEAD

Year Round

2x per week (Thursday, Monday)

3.1 JANATORIAL CLEANING

The contractor’s responsibilities shall include, but are not limited to the following list of Janitorial other substances. This includes the following items:

Clean floors, pressure wash or scrub soiled spots when necessary

Clean walls, waste receptacles, and doors Dust walls and ceiling for cobwebs Empty all garbage receptacles Refill dispensers with toilet paper to maximum capacity Sanitize and clean toilet bowls and toilet seats and/or vault toilet interior and exterior Clean hardware (push plates, kick plates, etc) Clean mirrors where applicable Remove graffiti (after COR has been notified and approves cleaning agent) Sweep exterior building removing insect and animal nests, including in entryways and attached sidewalks Clean exterior building to remove dirt and mildew Sanitize/clean water fountain where applicable Inspect and report any need for major repairs such as leaks in roof, damage to doors, windows, gutters and downspouts, etc.

3.1.2 General Requirements

No flammable liquids shall be stored in buildings Materials, equipment stored in utility/storage building will be kept neat and orderly Chemicals or hazardous materials are to be stored in designated areas in accordance with

Trash is to be collected from all trash receptacles per the schedule.

Trash will be disposed of off-site after each collection at an approved municipal or commercial trash disposal facility.

Waste is to be collected from in and around trash receptacles and liners are to be replaced with approved liners. Wash the inside and outside using disinfectant solution monthly to maintain odor-free containers.

If the site contains recycling containers, the Contractor shall be required to empty the

The Forest Service agrees to pay the contractor for services described herein upon receipt and approval of an invoice for the monthly period(s) invoiced. Payments will be full compensation for all work covered in this contract including but not limited to, furnishing labor, equipment, transportation, supplies and materials necessary to complete the work. Payments shall be submitted through the IPP system.

4.2 Forest Service Responsibilities

The Forest service will provide a monthly supply of toilet paper and trash bags to the contractor to restock as needed. The Forest Service will be responsible for repairs due to normal wear and tear, renovation work, repairs to pavement, parking areas, sidewalks and curbs, maintaining the water supply and public utilities. The COR will conduct frequent, unscheduled inspections and maintain

Contractor shall purchase supplies in accordance with 48 CFR 52.208-9 and FAR 52.208-9 Contractor Use of Mandatory Sources of Supply or Services. Materials and equipment shall be of the type and quality used in large scale commercial cleaning operations, shall meet the requirements specified herein, and brooms, shop towels, pressure washer, water for cleaning where needed (FS will supply toilet paper and trash bags).

5.2.2 Janitorial Supplies

Cleaning materials used shall be a product specifically manufactured for the surface to be cleaned and approved by the Contracting Officer or Contracting Officer Representative (COR) prior to use.

5.2.3 Cleaning and Disinfecting

The contractor shall clean all visible dirty surfaces using general detergents or cleaning products compatible with the surface materials being cleaned and in accordance with directions provided ncov/community/disinfecting-buildingfacility.html regulations governing safety, health, and sanitation, and shall provide all safeguards, safety devices, and protective equipment, and shall take any other needed actions, on his own responsibility that are reasonably necessary to protect the life and health of employees on the appropriate for job site conditions. The contractor is responsible for all work included in SOW document and the first priority of staff shall be to maintain toilet facilities. The Forest Service will not be responsible in any way to the contractor’s staff for damages, destruction or loss to the contractor’s equipment, supplies, materials or tools or the personal property of the staff. The contractor will be responsible for all repairs, regardless of cost, resulting from the negligence of the contractor or the contractor’s employees.

The contractor’s staff are to be polite and assist the public with general information as possible while representing the Forest Service in a professional manner. Contractor staff shall not wear clothing that is political or offensive in nature. The Forest Service reserves the right to require the contractor to replace any employee deemed unqualified, displaying unfavorable personal conduct or appearance and or making a bad reflection of the Forest Service to the public.

6.2 Staffing

The contractor shall provide qualified staff to satisfy the contract requirements at all times. At least one English speaker is required on site during staffing hours.

6.3 Supervisor

The contractor shall provide a daily operations supervisor for supervision of employees. The supervisor shall be available by telephone for immediate contact. The supervisor shall have the authority to take immediate action to correct conditions determined by the Contracting Officer or COR to be unsafe, unsanitary, or unsatisfactory. The supervisor shall be located within 2 hours travel time to the area and

When the Contracting Officer (CO) or Contracting Officer’s representative (COR) observes the contractor has failed to adequately perform any of the services for which the contractor is responsible, the CO or a designee will take the following action:

7.1 Non-Compliance

When services are not provided in accordance with the contract, the contractor’s daily operations supervisor will be notified and directed to correct services within 24 hours

7.2 Follow up on Non-Compliance

An inspection of non-compliance items will be made after 24 hours by the Contracting Officer or COR.

The contractor’s daily operation’s supervisor may request to attend the inspection. If the inspection shows the issues have been corrected or satisfactory progress has been made, the notice will be rescinded, however if non-compliance remains the supervisor will be given notification of non-compliance in writing.

7.3 Services Restored by Contracting Officer

If the contractor fails to correct the work, the CO may proceed to have the work performed by other forces. The cost of the work performed including materials, labor, and equipment will be deducted from

PISGAH NATIONAL FOREST

GRANDFATHER LINVILLE ZONE

JANITORIAL SERVICES FOR RECREATION FACILITIES

SPECIFICATIONS AND STATEMENT OF WORK

General Information

1.0 Scope of Work

This project is to provide janitorial services for Grandfather Linville Zone Recreation Facilities at Linville Gorge Info Cabin, Wisemans View, and Table Rock Picnic Area. This work includes cleaning of restroom facilities as well as trash removal and disposal off-site. Service is provided year-round at the Info Cabin and Wisemans View, and April 1 through January 1 at Table Rock.

2.0 Background

Sites in the Grandfather Linville Zone in Burke County are on the east and west rims of the Linville Gorge north of Morganton, NC. These sites are remote and require many miles on back roads to access. These are popular sites for recreation use including hiking, backpacking and sightseeing. Vault toilets are prefabricated concrete toilet buildings that do not have running water. All toilets have a trash can within the building – that trash is in addition to the outside bear-proof receptacles. Bear proof trash receptacles are heavy metal trashcans. While some units are attached (double or quadruple cans), each area that holds a trash bag is considered one receptacle for the purpose of this contract.

LINVILLE GORGE INFORMATION CABIN (Open year-round) 516 Old NC 105, Marion, NC 28752 *This site has NO running water, and the contractor must bring water needed for cleaning

Vault Toilet A – 200 SF, 2 toilets 2 bear-proof trash receptacles next to toilet

WISEMANS VIEW TRAILHEAD (Open year-round) Old NC 105, Marion, NC 28752 *This site has NO running water, and the contractor must bring water needed for cleaning

Vault Toilet A – 100 SF, 1 toilet 2 bear-proof trash receptacles next to toilet

TABLE ROCK PICNIC AREA (Open April 1- January 1) Old Table Rock Rd, Morganton, NC 28655

*This site has NO running water, and the contractor must bring water needed for cleaning Vault Toilet A – 200 SF, 2 toilets 8 bear-proof trash receptacles next to toilet

The Schedule of Items consists of tasks to be performed on the sites within the Linville Zone. Below is the schedule for janitorial cleaning and trash collection.

LINVILLE GORGE INFO CABIN

Year Round

1x per week (Thursday)

WISEMANS VIEW

Year Round

1x per week (Thursday)

TABLE ROCK PICNIC AREA April 1 – January 1 1x per week (Thursday)

3.1 JANATORIAL CLEANING

The contractor’s responsibilities shall include, but are not limited to the following list of Janitorial other substances. This includes the following items:

Clean floors, pressure wash or scrub soiled spots when necessary Clean walls, waste receptacles, and doors Dust walls and ceiling for cobwebs Empty all garbage receptacles Refill dispensers with toilet paper to maximum capacity Sanitize and clean toilet bowls and toilet seats and/or vault toilet interior and exterior Clean hardware (push plates, kick plates, etc) Clean mirrors where applicable Remove graffiti (after COR has been notified and approves cleaning agent) Sweep exterior building removing insect and animal nests, including in entryways and attached sidewalks

Clean exterior building to remove dirt and mildew Sanitize/clean water fountain where applicable Inspect and report any need for major repairs such as leaks in roof, damage to doors, windows, gutters and downspouts, etc.

3.1.2 General Requirements

No flammable liquids shall be stored in buildings Materials, equipment stored in utility/storage building will be kept neat and orderly Chemicals or hazardous materials are to be stored in designated areas in accordance with

Trash is to be collected from all trash receptacles per the schedule.

Trash will be disposed of off-site after each collection at an approved municipal or commercial trash disposal facility.

Waste is to be collected from in and around trash receptacles and liners are to be replaced with approved liners. Wash the inside and outside using disinfectant solution monthly to maintain odor-free containers.

If the site contains recycling containers, the Contractor shall be required to empty the

The Forest Service agrees to pay the contractor for services described herein upon receipt and approval of an invoice for the monthly period(s) invoiced. Payments will be full compensation for all work covered in this contract including but not limited to, furnishing labor, equipment, transportation, supplies and materials necessary to complete the work. Payments shall be submitted through the IPP system.

4.2 Forest Service Responsibilities

The Forest service will provide a monthly supply of toilet paper and trash bags to the contractor to restock as needed. The Forest Service will be responsible for repairs due to normal wear and tear, renovation work, repairs to pavement, parking areas, sidewalks and curbs, maintaining the water supply and public utilities. The COR will conduct frequent, unscheduled inspections and maintain

Contractor shall purchase supplies in accordance with 48 CFR 52.208-9 and FAR 52.208-9 Contractor Use of Mandatory Sources of Supply or Services. Materials and equipment shall be of the type and quality used in large scale commercial cleaning operations, shall meet the requirements specified herein, and brooms, shop towels, pressure washer, water for cleaning where needed (FS will supply toilet paper and trash bags).

5.2.2 Janitorial Supplies

Cleaning materials used shall be a product specifically manufactured for the surface to be cleaned and approved by the Contracting Officer or Contracting Officer Representative (COR) prior to use.

5.2.3 Cleaning and Disinfecting

The contractor shall clean all visible dirty surfaces using general detergents or cleaning products compatible with the surface materials being cleaned and in accordance with directions provided ncov/community/disinfecting-buildingfacility.html regulations governing safety, health, and sanitation, and shall provide all safeguards, safety devices, and protective equipment, and shall take any other needed actions, on his own responsibility that are reasonably necessary to protect the life and health of employees on the appropriate for job site conditions. The contractor is responsible for all work included in SOW document and the first priority of staff shall be to maintain toilet facilities. The Forest Service will not be responsible in any way to the contractor’s staff for damages, destruction or loss to the contractor’s equipment, supplies, materials or tools or the personal property of the staff. The contractor will be responsible for all repairs, regardless of cost, resulting from the negligence of the contractor or the contractor’s employees.

The contractor’s staff are to be polite and assist the public with general information as possible while representing the Forest Service in a professional manner. Contractor staff shall not wear clothing that is political or offensive in nature. The Forest Service reserves the right to require the contractor to replace any employee deemed unqualified, displaying unfavorable personal conduct or appearance and or making a bad reflection of the Forest Service to the public.

6.2 Staffing

The contractor shall provide qualified staff to satisfy the contract requirements at all times. At least one English speaker is required on site during staffing hours.

6.3 Supervisor

The contractor shall provide a daily operations supervisor for supervision of employees. The supervisor shall be available by telephone for immediate contact. The supervisor shall have the authority to take immediate action to correct conditions determined by the Contracting Officer or COR to be unsafe, unsanitary, or unsatisfactory. The supervisor shall be located within 2 hours travel time to the area and

When the Contracting Officer (CO) or Contracting Officer’s representative (COR) observes the contractor has failed to adequately perform any of the services for which the contractor is responsible, the CO or a designee will take the following action:

7.1 Non-Compliance

When services are not provided in accordance with the contract, the contractor’s daily operations supervisor will be notified and directed to correct services within 24 hours

7.2 Follow up on Non-Compliance

An inspection of non-compliance items will be made after 24 hours by the Contracting Officer or COR.

The contractor’s daily operation’s supervisor may request to attend the inspection. If the inspection shows the issues have been corrected or satisfactory progress has been made, the notice will be rescinded, however if non-compliance remains the supervisor will be given notification of non-compliance in writing.

7.3 Services Restored by Contracting Officer

If the contractor fails to correct the work, the CO may proceed to have the work performed by other forces. The cost of the work performed including materials, labor, and equipment will be deducted from