Attachment 3 - PWS Transportation Services.docx

PERFORMANCE WORK STATEMENT (PWS)

FOR

Transportation Services

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, vehicles, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform Transportation Services, as defined in this PWS. The National Guard Bureau requires shuttle services for personnel employed at the Temple Army Readiness Center (TARC), Arlington, VA (aka Arlington Hall Station (AHS)) located at 111 South George Mason Drive. The purpose of this service is to provide daily transportation services to and from TARC, Crystal City, Virginia Railway Express (VRE), Pentagon, Ballston and Fort Myer.

1.1.1 Objectives: The objective is to meet the need of transporting all involved passengers safely, efficiently and timely to and from each of the different locations indicated in Section 1.4.1, Place and Performance of Services and Exhibits 3 and 4.

1.2 Background: This shuttle service is created to relieve traffic congestion and insufficient parking at the TARC. This shuttle service supports staff, Soldiers and Contractors connecting from Major Transit Hubs to the TARC.

1.3 Period of Performance (Pop): The Period of Performance shall be 1 Base Year of 5 months and 8 days and four 12-month option years.

1.4 General Information:

1.4.1 Place and Performance of Services: The contractor shall provide services between the hours of 0515-1910 Eastern Standard Time (EST) on Monday through Friday, except on recognized United States (US) government holidays or when the Government facility or installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility or installation closings. Performance shall be at the specific times and locations indicated in Technical Exhibit 3 and Technical Exhibit 4 (Refer to notes in Exhibits 3 and 4).

The contractor shall always maintain a work force for the uninterrupted performance of all tasks defined within this PWS. The contractor shall understand the stability and continuity of the work force is essential. Any changes or adjustments to the schedule shall be coordinated between the Contractor, Contracting Officer’s Representative (COR) and KO.

1.4.1.1 Telework: The Government does not permit the contractor to telework in support of this requirement. In furtherance of Continuity of Operations Planning (COOP), any changes in the shuttle service will be addressed by the KO to ensure that the Government’s mission-critical operations stay operational during times of national emergency or incidents of national significance.

1.4.1.2 Remote Work: The Government does not permit the contractor to work remotely in support of this requirement.

1.4.1.3 Unscheduled Gate Closures: Closures may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.1.4 Obeyance of Regulations: The contractor’s employees shall become familiar with and obey the regulations of the installation, including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall always carry proper identification with them and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation, which may affect performance. The Government reserves the right to direct the removal of an employee from Government property or revoke access to Government systems for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.2 Recognized Holidays: The Contractor shall not perform services on recognized U.S. Federal holidays. All recognized holidays can be found at https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/. Most Federal employees work on a Monday through Friday schedule. For these employees, when a holiday falls on a non-workday (Saturday through Sunday) the holiday is usually observed on Monday (if the holiday falls on a Sunday) or Friday (if the holiday falls on Saturday). The Contractor shall be responsible for knowing when Federal holidays are recognized as this may affect the status of Federal facilities and contractor access to such facilities. The contractor will not be required to operate vehicles or run any routes on other declared federal holidays not included on the OPM.gov website or the TARC closure(s) by the government. In order for it to be declared a holiday or other types of closure, an Executive Order must have been issued by the President of the United States. During TARC closures (other than by Executive Orders), vehicles will not be required to operate. The contractor will be notified in writing by the COR; in the event of a potential TARC closure. Contractor will communicate with COR to verify any pending TARC closure(s).

1.4.3 Quality Control Plan (QCP): The contractor shall develop and maintain an effective QCP to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary (PRS). A final QCP shall be submitted to the COR NLT 10 calendar days after contract award. After acceptance of the QCP, the contractor shall obtain the KO’s (KO’s) acceptance in writing of any proposed changes to its QCP (Deliverable 1).

1.4.4 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s). The government will provide QASP after award is made.

1.4.5 Installation Access and Security Requirements: The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks (see PWS section 6.0) to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy (see PWS Section 6.0). Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1 Contractors Requiring Common Access Card (CAC): There is no requirement for the contractor’s personnel to be issued a CAC at this time. The CAC is the DoD Federal Personal Identity Verification (PIV) credential. Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated Tier 1 or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled Tier 1 investigation at the Office of Personnel Management. (No Deliverable at this time)

1. 4.5.1.0 Issuance and Return of Control Pass (CP): Contractor(s) will gain access to TARC facility through a CP, which will facilitate their entry to cafeteria and restrooms nearby the cafeteria only. Application for CP must be submitted to Visitor Control Center (VCC) located at TARC. Contractor must allow 48 hours for processing and will receive notification from VCC.

The contractor shall return issued CPs to the VCC upon end of the contract performance period or dismissal of each contractor employee and shall obtain a receipt for each card and provide it to the COR or MPAS within 24 hours of the departure (Deliverable 2).

1.4.5.1.1 RESERVED

1.4.5.1.2 Homeland Security Presidential Directive (HSPD)-12 Background Investigation Requirements: At this time there is no requirement for the contractor to obtain CACs for employees during the performance of this requirement. In the future if this requirement changes by the Government: The contractor shall ensure that all contractor and subcontractor personnel whose duties require CAC card issuance obtain them and shall process all CAC card applications. The contractor shall ensure that all employees requiring an initial background investigation complete a Personnel Security Investigation Portal (PSIP) form, at the earliest possible date and that this form is forwarded to the COR immediately. The COR will review the form for completeness and accuracy and forward it to the NGB Personnel Security manager who will initiate the investigation process via the PSIP. Contractor personnel will then receive two e-mail messages; the first will confirm that the investigative service provider has received the request, and the second will provide instructions for the completion of the appropriate form via the Electronic Questionnaires for Investigations Processing (e-QIP) system. Upon completion of the e-QIP questionnaire and submittal of all required documents, including fingerprint card to the security manager, the background investigation (BI) will be initiated. The contractor shall ensure immediate compliance with all instructions regarding background investigation processing, including those provided verbally, by e-mail or via a Government system. The contractor is cautioned that the entire process from submittal of the PSIP form to return of the FBI fingerprint check may routinely take from two to six weeks and shall factor this lead-time into its hiring/placement process. The contractor shall make all reasonable efforts to ensure that contractor employees meet CAC eligibility standards upon assignment to the contract and shall be held responsible for delays, failure to meet performance requirements or decreases in efficiency in accordance with the applicable inspection clause. (No Deliverable at this time)

1.4.5.1.3 Mission Partner Identity, Credential and Access Management (MP ICAM) (formerly known as Trusted Associate Sponsorship System (TASS): There is no requirement for the contractor to designate a “Facility Security Officer” (FSO) to serve as its single point of contact for the Background Investigation (BI), the TASS application process and other CAC and security-related matters, such designation facilitates these processes. If a Corporate FSO is not established, all contractor employees requiring a CAC will be required to process their own applications. The submission process for CAC applications is as follows:

1.4.5.1.4 RESERVED

1.4.5.1.5 RESERVED

1.4.5.1.6 RESERVED

1.4.5.1.7 RESERVED

1.4.5.1.7.1 RESERVED

1.4.5.1.8 RESERVED

1.4.5.2 Access to a DoD Facility: For contractors that do not require a CAC, but require access to a DoD facility or installation: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05), and applicable installation, facility and area commander installation/facility access, local security policies and procedures VCC (provided by a Government representative).

1.4.5.3 Awareness Training (AT) Level 1: All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level 1 training within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the COR within 15 calendar days after completion of training by each employee or subcontractor personnel. AT Level 1 awareness training is available at the following website: https://home.army.mil/campbell/about/Garrison/DPTMS/training-division/civilian-employee-one-stop-shop/training/mandatory-online-training.

(Deliverable 3)

1.4.5.4 iWATCH Training: The contractor and all associated subcontractors with an area of performance within an Army-controlled installation, facilities or area shall brief all employees on the local iWATCH program (training standards provided by the requiring activity Antiterrorism Officer (ATO)). This local developed training shall be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or the KO. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance. The contractor shall report completion for each contractor employee and subcontractor employee to the COR, within 15 calendar days after completion of training. A Power point will be sent by the COR to the contractor. (Deliverable 4)

1.4.5.5 Communications Security/Information Technology (COMSEC/IT) Security: All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government’s computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.5.6 Use of Government Information Systems (IS) and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DoD strategy, and their actions affect the most vulnerable portion of the Army Enterprise Infostructure (AEI). Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. Contractor employees shall:

1.4.5.6.1 RESERVED

1.4.5.6.2 RESERVED

1.4.5.6.3 Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

1.4.5.6.4 RESERVED

1.4.5.6.5 RESERVED

1.4.5.7 thru 1.4.5.9 RESERVED

1.4.5.10 Protection of Personally Identifiable Information (PII). The contractor shall protect all PII encountered in the performance of services in accordance with Defense Federal Acquisition Regulation Supplement (DFARS) 224.103 Personally Identifiable Information and Department of Defense Directive (DoDD) 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

1.4.5.11 RESERVED (OPSEC not required)

1.4.5.12 RESERVED

1.4.5.13 RESERVED

1.4.5.14 Threat Awareness and Reporting Program (TARP): Per AR 381-12, Threat Awareness and Reporting Program (TARP), contractor employees with security clearances must receive annual TARP training by a counterintelligence (CI) agent or other trainer as specified in Chapter 2 Threat Awareness and Education, Section II, paragraph 2-4b. The contractor shall identify annual TARP training, personnel trained, and date of training within 15 days of training completion (Deliverable 5).

1.4.5.15 Controlled Unclassified Information (CUI): The contractor is required to comply with NIST 800-171. It will be verified that contractors have adequate NIST SP 800-171 summary assessment score within the Supplier Performance Risk System (SPRS) (within the Procurement Integrated Enterprise Environment (PIEE) system). If the score doesn’t show a medium – or high-level assessment with a score of 110 or better (as described in the “NIST SP 800-171 DOD Assessment Methodology”), clause 252.204-7020 may be applicable to the contractor’s “system security plan” and “plan of action” for NIST SP 800-171 verification and assurance by Army security officials may be obtained.

1.4.5.16 Controlled Unclassified Training: In accordance with DODI 5200.48, all personnel with access to CUI are required to complete the CUI training provided by the Combined Defense Services Examination (CDSE) at https://securityawareness.usalearning.gov/cui/index.html. All contractor employees, including subcontractor employees, shall complete CUI training within 30 calendar days after contract start date, and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the COR within 15 days after completion of the training. Training can be found at: https://home.army.mil/campbell/about/Garrison/DPTMS/training-division/civilian-employee-one-stop-shop/training/mandatory-online-training (Deliverable 6).

1.4.6 Physical Security: The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.6.1 RESERVED

1.4.6.1.1 RESERVED

1.4.6.1.2 RESERVED

1.4.6.1.3 RESERVED

1.4.6.1.2 RESERVED

1.4.6.1.3 RESERVED

1.4.6.2 RESERVED

1.4.7 Special Qualifications: The Government does not provide training to contractors. Contractors must ensure that any personnel performing under a contract are fully trained, licensed, certified, and otherwise qualified to provide services.

1.4.7.1 The contractor shall ensure all employees possess all required licenses for operating vehicles used in the performance of this contract. This does not include education or other qualifications for the position in which the contractor employee is performing, dress codes, or other information.

1.4.7.2 Defense Travel Management Office (DTMO): The contractor shall be DTMO approved for the Department of Defense. Information on the current Defense Transportation Regulation, https://www.travel.dod.mil/Policy-Regulations/Joint-Travel-Regulations/, https://www.ustranscom.mil/dtr/. Each DoD-approved carrier is required to maintain an agreement, party to the Military Bus Agreement (MBA), which is kept on file at the Defense Travel Management Office (DTMO). Refer to https://www.defensetravel.dod.mil/site/bus.cfm for any information on this mandatory requirement. The Government is unable to accept other commercial certifications as substitutions for this mandatory requirement.

1.4.7.3 The Contractor shall be current with all Federal Motor Carrier Safety Administration, U.S. Department of Transportation, equipment registrations and inspections for carrying passengers.

1.4.7.4 The Contractor shall be registered with the Washington Metropolitan Area Transit Authority.

1.4.7.5 Contractor shall have current Commonwealth of Virginia or similar state licensing for safety inspections, registration, and insurance appropriate for passenger carrying vehicles. The inspection shall, at a minimum, be equal to or exceed Virginia’s annual safety inspection. If any other state’s safety inspections are equal to or exceed those conducted in Virginia to include frequency, they will be accepted.

1.4.7.6 The Contractor shall provide appropriately qualified vehicle operators that:

1.4.7.7 Have a valid Commercial Driver’s License with P (Passenger).

1.4.7.8 Have a minimum of two years prior experience driving a Commercial Motor Vehicle (CMV) transporting passengers in a professional capacity.

1.4.7.9 Have a valid Department of Transportation (DOT) Medical Examination Card.

1.4.7.10 Have a driving record with no more than one safety violation or at-fault accident in the past 12 months, no more than two in the past three years, and no more than three points currently. Drivers shall have no Driving Under the Influence (DUI), Driving While Intoxicated (DWI), Operating While Intoxicated (OWI), etc. infractions in the past five years.

1.4.7.11 Have a negative result on pre-employment and periodic drug screenings.

1.4.7.12 Licenses: The contractor shall ensure all employees possess all required licenses for operating commercial passenger vehicles used in the performance of this contract. This does not include education or other qualifications for the position in which the contractor employee is performing, dress codes, or other information.

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR 42.5. The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM) or Program Manager (PM): The contactor shall designate a CM or PM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM or PM is absent, shall be designated in writing to the KO. The CM or PM or alternate shall have full authority to act for the contractor on all contract matters relating to the operation of this contract regarding performance of services. The CM or PM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM or PM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor. This is not a Direct Cost yet serves as an overhead cost for the contractor. The CM or PM is meant to be someone that has full authority as indicated in Sam.gov.

1.4.10 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed.

1.4.10.1 Identification Media: The contractor shall retrieve all identification media (including vehicle passes) from its employees who depart employment for any reason. The contractor shall return all identification media (i.e., badges and vehicle passes) within 48 hours of an employee’s departure. (Deliverable 7)

1.4.11. Combating Trafficking in Persons: The United States Government has adopted a zero-tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17, Combating Trafficking in Persons.

1.4.12 RESERVED

1.4.13 Data Rights the Government has unlimited rights to all documents/materials produced under this contract. All Data Rights are still subject to DFARS 252.227-7013, 252.227-7014 and 252.227-7015. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.4.15 RESERVED

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2 Day means calendar day unless otherwise specified such as working or workday. (Per FAR 2.101, Definitions)

2.1.3 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.4 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.5 RESERVED

2.1.6 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.7 Quality Assurance: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.8 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.9 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.10 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.11 Joint Venture: Two or more companies form a partnership or to act as a potential prime contractor.

2.2 Acronyms:

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will not provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: The Government will not furnish the necessary workspace for the contractor to perform services outlined in this PWS to include desk space, telephones, computers and other items necessary to maintain an office environment.

3.2 Materials: No Government Furnished Materials provided.

3.3 Equipment: No Government Furnished Equipment provided.

3.4 Services: No Government Furnished Services provided.

3.5 RESERVED

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E): The government will not reimburse the contractor for CFP/M/E that will be necessary for performance of the services in this PWS. This is the responsibility of the Contractor to provide all the necessary CFP/M/E such as cell phones, global positioning system, vehicles, etc.)

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

4.2 RESERVED

4.3 RESERVED

5.0 Requirements

5.0.1 Monthly Status Report: The contractor must submit a Monthly Status Report (MSR) to the COR within 5 days after the end of each month. This MSR includes reporting on status of all Deliverables and all required timeframes and Acceptable Quality Levels (AQL). (Deliverable 8)

5.1 Passenger Identification (ID): Contractor shall require all passengers to show their DOD or Military ID card to gain access to the shuttle vehicle. Contractor shall ensure only those passengers presenting the appropriate identification are allowed to enter the vehicle. Any issues arising from this matter shall be reported immediately to the security personnel at the installation and the COR.

5.2 Transport of Passengers and Insurance Certificate Transport of Passengers: Contractor shall safely, courteously, and professionally transport passengers from locations identified in shuttle bus schedules. The contractor is required to provide insurance. The Contractor shall have public liability insurance in accordance with FAR 52.247-21 and 49 CFR Part 387.33. Contractor shall provide a certificate of Insurance to KO 10 days prior to first day of shuttle bus service. (Deliverable 9)

5.3 Vehicle Locked Space: Contractor shall provide all vehicles and secure all vehicles during non-use time in a locked and gated parking yard or garage. The Contractor shall provide the locked space for these vehicles during non-use time. The Contractor shall provide all vehicles for this requirement.

5.4 Vehicle Storage Facility: Contractor vehicle storage facility shall be made available to the TARC Provost Marshall and the Pentagon Force Protection Agency for Physical Security Inspections within 24-hours of notice and be immediately available upon a heightened threat awareness.

5.5 Daily Driver Vehicle Inspection: Contractor vehicles shall undergo a daily driver vehicle pre-trip inspection. Contractor must submit report daily, 0515 prior to service, to ensure there was no tampering with vehicles while not in use and unattended by the contractor. These inspections shall be conducted in accordance with 49 CFR 396.11. Contractor shall conduct subsequent inspections if the vehicle is left unattended or is out of the driver’s view at any time during normally scheduled operation. Contractor shall review the last driver vehicle inspection report as required by 49 CFR 396.11; and sign the report to acknowledge that the driver has reviewed it and that there is a certification that the required repairs have been performed as required by 49 CFR 396.13. The signature requirement does not apply to listed defects on a towed unit which is no longer part of the vehicle combination. Contractor shall submit driver vehicle inspection reports to COR by the 10th of the month. (Deliverable 10)

5.5.1 Periodic Inspection: Contractor vehicles shall undergo a periodic inspection every 12 months as required by 49 CFR 396.17 and 49 CFR 396.21. At a minimum inspection must include all listed items in 49 CFR 396 Appendix A. The contractor shall submit inspection reports annually to the COR. This annual report is due 20 days before the end of the contract period of performance. (Deliverable 11)

5.6 Daily Passenger Record: Contractor shall electronically record the number of passengers transported by on each trip. These records shall be submitted with the MSR to the COR the following day not later than 10 am EST. The required format for this report will be arranged with the COR utilizing the contractor’s current record system and as agreed upon after contract award. (Deliverable 12)

5.6.1 Vehicle Logs: The Vehicle Utilization Logs should provide the vehicle ID, capacity, and route for each day of use, shall be included with the report required in 5.6. (Deliverable 13)

5.7 Delay in Schedule: The contractor must contact the COR within 15 minutes of any delay in the schedule. The contractor must provide to the COR a contingency plan for delays longer than 20 minutes. The plan must be provided within 5 days after contract award. This is the backup plan to meet and stay on the shuttle bus schedule and coordinated with the COR. The delays will be part of the PRS and monitored to meet the Acceptable Quality Level. (Deliverable 14)

5.8 Mechanical Failure: The Contractor shall notify the government COR via telephone and email in the event of a mechanical failure or when the shuttle bus becomes inoperable the Government shall be notified within 10 minutes and no more less than 30 minutes. If the mechanical failure or inoperability of the shuttle bus will continue for more than 30 minutes, the Contractor shall provide replacement vehicles to continue performance according to the schedule. (Deliverable 15)

5.9 Scheduled maintenance services shall be performed so as not to conflict with the operation of the shuttle timetable. Refueling shall be accomplished in a way not to delay any scheduled pick-up or drop-off times. Maintenance reports shall be submitted to the COR by the 10th of the month. (Deliverable 16)

5.10 Onsite Coordinators: Contractor shall provide onsite coordinators at the TARC to oversee work in progress and to ensure compliance with contract requirements and adherence to schedules. Coordinators shall also be at the Virginia Railway Express (VRE) station in Crystal City for morning commuters and TARC for afternoon commuters. Coordinators shall arrive no later than 10 minutes to meet the buses before each bus arrives at the scheduled destination. Coordinators must provide a daily report of arrival times and departure times for each Shuttle Bus for every route. The following day by 10 a.m. ET, the coordinator must submit the previous day’s report to the COR. (Deliverable 17)

5.11 RESERVED

5.12 Disturbance Report: If a disturbance occurs on a shuttle bus, or at one of the facilities while loading or unloading, a verbal report via telephone shall be delivered to the COR upon control of the situation and a written report via email no later than one business day after incident. This report shall include the name of the individual(s) involved in the disturbance (if available), description of the situation, and actions taken to resolve the matter. If assistance is needed, the driver shall signal to the security personnel at the installation concerned, or if in-transit, call the onsite coordinator then the onsite coordinator contacts the COR or other appropriate authority. Additional in-transit details must be provided within 5 business days of the incident. (Deliverable 18)

5.13 Schedule and Exceptions:

5.13.1 Route Changes: The departure times of the routes are provided in Technical Exhibits 3 and 4. The planned Shuttle Bus times in Technical Exhibit 3 and Exhibit 4 are subject to change and the KO will notify the contractor of the changes to the route times within 5 days to allow for the route adjustments. The contractor has the responsibility to provide to the COR immediately all known possible disruptions due to road closures, construction or other instances. (Deliverable 19)

5.13.2 Specified Locations (Stops): Shuttles shall stop for loading and unloading at the specified locations as designated by TARC.

5.13.3 OPM Alert System: Contractor shall maintain departure times as shown on the approved TARC schedules unless emergency conditions beyond contractor’s control prohibits service of daily routes. The contractor must have the OPM alert system for notification and updates to all traveling advisories. Safe driving practices and bus safety shall always be the priority.

5.13.4 The contractor shall ensure the transmission of shuttle real-time location and provide TARC access to their Global Positioning System (GPS) status and transportation digital display (Action figure Screen). The contractor shall notify the COR within 15 minutes of any issues that prevent shuttle bus data from correctly transmitting the required data.

5.13.5 Route B3 must have a minimum seating capacity of 32. All other vehicles must have a minimum seating capacity of 26. The contractor shall provide the following service routes in accordance with Shuttle Bus Schedule, Technical Exhibits 3 and 4.

5.14 Service Contract Reporting

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the National Guard Bureau via a secure data collection site.

The contractor shall completely fill in all required data fields using the following web address: https://sam.gov. Log in and select Entity Registrations and then select Service Contract Reporting.

The Contractor shall report the required information annually by October 31, for services performed under this contract during the preceding Government fiscal year (October 1-September 30).

The DoD Guidebook for Service Contract Reporting in SAM, available on the DoD Procurement Toolbox at https://dodprocurementtoolbox.com/site-pages/service-contract-reporting-scr. The General Services Administration (GSA) has also posted additional guidance such as quick start guides, informational videos, and frequently asked questions, that can be accessed by going to https://sam.gov and searching the “HELP” section. The SAM Federal User Guide is also available in the “HELP” section for comprehensive instructions on navigating SAM. Contractors requiring assistance using SAM should contact the Federal Service Desk at https://www.fsd.gov.

This is a report that the contractor submits to SAM.gov and sends an email alerted the COR that the report was submitted by including the date and time submitted. (Deliverable 20)

6.0 Applicable Publications: Publications applicable to this PWS are listed below:

Publication (Chapter/Page)

Federal Acquisition Regulation https://www.acquisition.gov/?q=browsefar

Defense Federal Acquisition Regulation Supplement http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html or https://www.acquisition.gov/dfars

Joint Travel Regulation (JTR) https://www.defensetravel.dod.mil/site/travelreg.cfm

DoDM 1000.13-M-V1 DoD Identification (ID) Cards (Enclosure 2, paragraph 3.b) 01/23/2014 (Change 1: 07/28/2020) http://www.esd.whs.mil/Directives/issuances/dodm

Federal Information Processing Standards (FIPS) Publication 201-2 Personal Identity Verification (PIV) of Federal Employees and Contractors (paragraph 9) August 2013 http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-2.pdf

https://www.esd.whs.mil/Directives/issuances/dodm/

DoDI 5200.46 DoD Investigative and Adjudicative Guidance for Issuing the Common Access Card (CAC) 09/09/14 (Change 1: 05/04/2018) https://www.esd.whs.mil/Directives/issuances/dodi/

Homeland Security Presidential Directive (HSPD)-12 Policy for a Common Identification Standard for Federal Employees and Contractors 08/27/2004 https://www.dhs.gov/homeland-security-presidential-directive-12

DoDI 5400.11 Department of Defense Privacy and Civil Liberties Programs 01/29/2019 https://www.esd.whs.mil/Directives/issuances/dodi/

DoD 5400.11-R Department of Defense Privacy Program 05/14/2007 https://www.esd.whs.mil/Directives/issuances/dodm/

DoDD 8140.01 Cyberspace Workforce Management

10/05/2020 https://www.esd.whs.mil/Directives/issuances/dodd/

DoD 8570.01-M Information Assurance Workforce Improvement Program 12/19/2005 (Change 4: 11/10/2015) https://www.esd.whs.mil/Directives/issuances/dodm/

DoD 5220.22-M National Industrial Security Program Operating Manual (NISPOM) 02/28/2006 (Change 2: 05/18/2016) https://www.esd.whs.mil/Directives/issuances/dodm/

Army Directive 2014-05 Policy and Implementation Procedures for Common Access Card Credentialing and Installation Access for Uncleared Contractors 03/07/2014 https://armypubs.army.mil/ProductMaps/PubForm/ArmyDir.aspx

AR 25-2

Information Assurance 04/04/2019 https://armypubs.army.mil/ProductMaps/PubForm/AR.aspx

AR 530-1

Operations Security 09/26/2014 https://armypubs.army.mil/ProductMaps/PubForm/AR.aspx

AR 525-13

Antiterrorism 12/09/2019 https://armypubs.army.mil/ProductMaps/PubForm/AR.aspx

AR 381-12

Threat Awareness and Reporting Program (TARP) (Section II, 2-4.b) 06/01/2016 https://armypubs.army.mil/ProductMaps/PubForm/AR.aspx

6.1 Applicable Forms: Forms applicable to the PWS are listed below:

DD 1172-2

Application for Identification Card/DEERS Enrollment

I-9 Employment Eligibility Verification 10/21/2019 https://www.uscis.gov/sites/default/files/files/form/i-9.pdf

DD 441

Department of Defense Security Agreement Feb 2020 http://www.dtic.mil/whs/directives/forms/dd/ddforms0001-0499.htm

DD 250

Material Inspection and Receiving Report

TECHNICAL EXHIBIT 1

PERFORMANCE REQUIREMENTS SUMMARY (PRS)

This PRS includes performance objectives the Government will use to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

5.5 Daily Driver Vehicle Inspection report

5.7 Delay in Schedule and

5.8 Mechanical Failure

TECHNICAL Exhibit 2

DELIVERABLE SCHEDULE

DELIVERABLE

DELIVERABLE TIMEFRAMES

MEDIAN OF SUBMISSION

SUBMIT TO:

Contractor’s Choice

COR

No Deliverable at this time – 1.4.5.1.2 Homeland Security Presidential Directive (HSPD)-12 Background Investigation Requirements

HSPD-12 Not required at this time.

See 1.4.5.1.1

Per instructions from the government

Copy via email to COR

COR Track on MSR