Attachment 3 PWS Attachment B.docx

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Attached to
Pearl Harbor Naval Shipyard & Intermediate Maintenance Facility (PHNSY&IMF) Code 109 Information Technology and Cybersecurity Support Services Federal contract opportunity
Solicitation number
HC101922R0006
Issued by
Defense Information Systems Agency

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This performance work statement (PWS) and solicitation describe requirements for information technology and cybersecurity support services for the Pearl Harbor Naval Shipyard & Intermediate Maintenance Facility (PHNSY&IMF) Code 109. The contractor shall provide services including Windows and Unix server administration, storage and backup administration, virtualization administration, terminal services administration, end user support, network management, VPN management, telecommunications infrastructure support, wireless network management, device authentication management, network performance monitoring, financial and material reporting support, project applications management, enterprise security tool management, application security tool management, traditional security, assessment and authorization, and security change management. The PWS lists estimated quantities for various hardware, software, accounts, and other items. The single-award firm-fixed price contract has a period of performance of five years with one base year and four option years. The 100% small business set-aside has a NAICS code of 541519 and size standard of $30 million. The solicitation was released by DISA/DITCO-PAC and has a proposal due date of June 6, 2022.

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Other files for this federal contract opportunity

Other files attached to Pearl Harbor Naval Shipyard & Intermediate Maintenance Facility (PHNSY&IMF) Code 109 Information Technology and Cybersecurity Support Services, newest first.
File Type Posted
Attachment 9 QandA Amendment 0001.xlsx XLSX spreadsheet
ADDENDUM WITH TRACK CHANGES Amendment 0001.docx DOCX document
Solicitation HC1019-22-R-0006 Amendment 0001.docx DOCX document
Attachment 1 PWS Revised 26MAY2022 Amendment 0001.docx DOCX document
Attachment 7 RFP CLIN Pricing Worksheet_Amend 0001.xlsx XLSX spreadsheet
Attachment 10 Mission-Essential Contractor Services.docx DOCX document
Attachment 8 BVTO Eval Tables.doc DOC document
Attachment 7 RFP CLIN Pricing Worksheet.xlsx XLSX spreadsheet
Attachment 6 GFP Attachment.xlsx XLSX spreadsheet
Attachment 4 QASP.docx DOCX document
Attachment 2 PWS Attachment A.docx DOCX document
Attachment 1 PWS.docx DOCX document
SOLICITATION HC1019-22-R-0006..pdf PDF
Attachment 9 Questions Template.xlsx XLSX spreadsheet
Attachment 5 DD Form 254.pdf PDF
Show all 15

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ATTACHMENT B: SERVICE ENVIRONMENT

6.3.1 Windows Server Administration

Item
Description
Estimated Quantity
1
Windows Servers
350
2
Network Systems Supported
3
3
User Accounts Supported
8,000
Item
Software Versions Supported
1
Microsoft Windows Server 2008 R2
2
Microsoft Windows Server 2012 R2
3
Microsoft Windows Server 2016
4
Microsoft Windows Server 2019
5
Dell VxRail
6
Dell Data Domain
7
Dell Avamar
Item
Hardware Supported
1
HP Proliant DL360
2
HP Blades
3
Dell VxRail Appliance
4
Dell Data Domain Appliance
5
Dell Avamar Appliance

6.3.2 Unix Server Administration

Item
Description
Estimated Quantity
1
Unix and Linux Servers
150
2
Network Systems Supported
3
3
User Accounts Supported
200
Item
Software Supported
1
Solaris 10
2
Solaris 11
3
Red Hat Enterprise 5
4
Red Hat Enterprise 7
5
Red Hat Enterprise 8
6
HP-UX 11.31
Item
Hardware Supported
1
Oracle SPARC M4000
2
Oracle SPARC T8
3
Oracle SPARC T3
4
Oracle SPARC T5
5
HP Proliant DL360

6.3.3 Storage and Backup Administration

Item
Description
Estimated Quantity
1
NAS Systems
4
2
Tape Libraries
6
3
Network Systems Supported
4
4
Backups Performed (average per week)
200
Item
Software Supported
1
Veritas NetBackup
2
Veritas Backup Exec
Item
Hardware Supported
1
Oracle SPARC T3
2
StorageTek SL150
3
Oracle SL48

6.3.4 Virtualization Administration

Item
Description
Estimated Quantity
1
Virtualization Systems
100
2
Network Systems Supported
4
3
User Accounts Supported
500
Item
Software Supported
1
VmWare ESXi
2
vCenter
3
Oracle Zones
Item
Hardware Supported
1
HP Blades
2
Oracle SPARC T8

6.3.5 Terminal Services Administration

Item
Description
Estimated Quantity
1
Terminal Services Systems
200
2
Network Systems Supported
4
3
User Accounts Supported
500
Item
Software Supported
1
Citrix XenApp
2
vCenter
Item
Hardware Supported
1
HP Blades
2
Citrix Netscaler

6.3.6 End User Support

Item
Description
Estimated Quantity
1
Network Systems Supported
4
2
General Support Tickets (per month)
100
3
File Share Management Tickets (per month)
3,000

6.3.8 Network Management, Layer 2 and Layer 3

Item
Description
Estimated Quantity
1
Switch Devices
350
2
Router Devices
15
Item
Software Supported
1
Cisco IOS

6.3.9 VPN Management

Item
Description
Estimated Quantity
1
Network Systems Supported
3
2
VPNs
10
3
VPN Devices
8
4
Router Devices
15

Guam

Item
Description
Estimated Quantity
1
Network Systems Supported
2

6.3.10 Telecommunications Infrastructure

Item
Description
Estimated Quantity
1
Network Systems Supported
3
2
VoIP Devices
6,000
3
VoIP Devices Installed (per month)
50
4
VoIP Devices Decommissioned

(per month)

5
Tickets (per month)
3,000

Guam-specific

Item
Description
Estimated Quantity
1
Network Systems Supported
2
2
VoIP Devices
150
3
VoIP Devices Installed
As required
4
VoIP Devices Decommissioned
As required
5
Tickets (per month)
10

6.3.11 Wireless Network Management

Item
Description
Estimated Quantity
1
Access Points
400
2
Controllers
2
3
Access Points Configured (per month)
10
4
Access Points Installed (per month)
10
5
Tickets (per month)
5

6.3.12 Device Authentication Management

Item
Description
Estimated Quantity
1
Appliances
6

6.3.13 Network Performance Monitoring

Item
Description
Estimated Quantity
1
Monitoring Devices
3
3
Monitoring Applications
3

6.3.14 Financial and Material Reporting and Business Objects Management

Item
Description
Estimated Quantity
1
Software Applications Supported
1
2
User Accounts
500
3
Tickets (per month)
40
4
Business Objects Reports Supported
16,000
Item
Software Supported
1
Unix
2
Oracle Database
3
CSAS Applications
4
Windows Server
5
Apache Tomcat Web Server

6.3.15 Project Applications Management

Item
Description
Estimated Quantity
1
Software Applications Supported
20
2
User Accounts
18,037
3
Tickets (per month)
600
Item
Software Supported
1
Adobe Acrobat Pro
2
Solaris
3
Oracle Enterprise Manager
4
Oracle Database
5
Oracle Applications Express (APEX)
6
Oracle WebLogic Server
7
MS SQLServer
8
Microsoft .NET Framework
9
ColdFusion
10
Sharepoint 2016
11
Windows Server
12
SYBASE
13
Micro Focus Server Express COBOL
14
Delphi
15
SYME

· eFEM

· ARCMIS

· ATIS

· LIMS

· AACS

16
NGLIS

· RMAIS

· MRMS

· NTCSS

6.4.1 Enterprise Security Tool Management (HBSS)

Item
Description
Estimated Quantity
1
HBSS Assets (Network Servers)
GMAS:

1 HBSS ePO Server

Total: 1 HBSS Asset

SYLAN:

1 HBSS ePO Server 10 RSD Servers

Total: 11 HBSS Assets

2
HBSS Managed Assets
GMAS:

20 Windows Server, 5 Linux 7 Windows Workstations, 1 Linux

Total: 33 Managed Assets

SYLAN:

181 Windows Server, 30 Linux, 26 Solaris 255 Windows Workstations, 12 Linux

Total: 504 Managed Assets

6.4.2 Application Security Tool Management (ACAS, VRAM)

Item
Description
Estimated Quantity
1
Scans (per week)
74
2
Assets
14 - RedHat 7 Servers
3
ACAS Managed Accounts
83

6.4.8 Traditional Security

Item
Description
Estimated Quantity
1
Surveillance Areas
6
2
GSA Safes
6
Item
Guam Areas
1
Building 4455
2
Forts #1
3
Forts #4430
4
Puget Sound Naval Shipyard Trailer

6.4.14 Assessment and Authorization (A&A)

Item
Description
Estimated Quantity
1
ATO Packages
10

6.4.15 A&A Navy Qualified Validator Services (NQV)

Item
Description
Estimated Quantity
1
ATO Packages
10

6.4.16 Verify and Validate (V&V)

Item
Description
Estimated Quantity
1
Internal Audits (per year)
5
2
Performance of Assessments

(per year)

6.4.17 OPTIONAL CLIN REQUIREMENT: External Audits

Item
Description
Estimated Quantity
1
External Audits (per year)
5

6.4.19 Security Change Management (SecCM)

Item
Description
Estimated Quantity
1
Change Management tickets

(per year)

6.4.20 Platform Information Technology (PIT)

Item
Description
Estimated Quantity
1
Total identified PIT items
900
2
PIT items requiring vulnerability scanning, antivirus updates, and physical security controls.
400

6.5.1 Account and Access Management Support

Item
Description
Estimated Quantity
1
Total Active Accounts
6,713
2
New Accounts (per month)
100
3
Account Disablement/Deletion

(per month)

4
Tickets (per month)
40
5
Compliant Details Report Notifications (per month)
200
6
Systems Authorization Access Request – Navy (SARR-N) Retention (per quarter)
180

6.5.2 Service Management

Item
Description
Estimated Quantity
1
Tickets Received (per month)
2,329
2
Tickets in Progress (per month)
465
3
Tickets Closed (per month)
2,098

6.5.3 Cellular Phone, Tablet, and Pager Management

Item
Description
Estimated Quantity
1
Cell Phones (Convert flip phones to Smartphones)

Current 3,500 Smartphones

2,650 (1,550 flip phones, 1100 Smartphones)

2
Cell Phone Issuance (per month)
60
3
Cell Phone Transfers (per month)
5
4
Cell Phone Repairs (per month)
2
5
Cell Phone Returns (per month)
10
6
Tickets (per month)
100
7
iPhone and iPad Requests
300
8
iPhone and iPad Users
1000
9
Troubleshooting Requests

(average per month)

4
Time Spent Troubleshooting – Purebred Agent Access Required (minutes per user)
30
5
iPhone Device Life (in years)
2-3
Item
Cell Phone Manufacturers
1
Apple
2
Kyocera (Flip Phone)
3
Somin (Flip Phone)
Item
Description
Estimated Quantity
1
Cell Phones
6
2
Cell Phone Issuance

(per week or month)

3
Cell Phone Transfers
0
4
Cell Phone Repairs
0
5
Cell Phone Returns
0
6
Tickets (per x)
As required
Item
Cell Phone Manufacturers
1
Kyocera

6.5.4 Asset Management Support

Item
Description
Estimated Quantity
1
Assets Received (per year)
3,800
2
Assets Deployed (per year)
3,000
3
Assets Disposed (per year)
3,500
4
Tickets (per year)
100

6.5.5 Electronic Storage Media Destruction Support

Item
Description
Estimated Quantity
1
Electronic Storage Media Destroyed (per year)
3,500
Item
Description
Estimated Quantity
1
Hard Drives
40
2
Hard Drive Destroyed (per year)
4-10

6.5.6 OPTIONAL CLIN REQUIREMENT: IT Customer Support Services Outside Normal Business Hours

Item
Description
Estimated Quantity
1
Calls (per night)
1
2
Tickets (per month)
207

6.5.7 OPTIONAL CLIN REQUIREMENT: Cybersecurity Workforce (CSWF)

Item
Description
Estimated Quantity
1
CSWF Employees
160
2
Users
6,713

6.5.8 OPTIONAL CLIN REQUIREMENT: Digital Signage Support

Item
Description
Estimated Quantity
1
Indoor Digital Signage Units
29
2
Outdoor Digital Signage Units
3
3
Outdoor Billboards
3
4
Installs (per month)
3
5
Average Install Duration

(hours per installation) 1.5

Item
Hardware Supported
1
30” or larger LCD displays
2
Intel NUC digital players
3
10’w x 6’h Daktronic billboards
4
42”-65” screens for digital signs

6.5.9 Microsoft SharePoint Support

Item
Description
Estimated Quantity
1
SharePoint Sites
65
2
SharePoint Server Farm(s)
2 (production and staging)
3
SharePoint Servers
12
4
Users Supported
6,500
5
Tickets (per day)
3
Item
Description
Version, Type, or Quantity
1
SharePoint Version
13
2
Environments
Production and Staging
3
Architecture (App Servers)
2
4
Architecture (SQL Servers)
2
5
Architecture

(Office Web App Servers)

6
Web Front End
2
7
Central Admin App Server
2
8
ADFS Servers
2

6.5.10 OPTIONAL CLIN REQUIREMENT: Business Analysis

Item
Description
Estimated Quantity
1
Projects (per year)
50

6.5.11 OPTIONAL CLIN REQUIREMENT: IT Project Management

Item
Description
Estimated Quantity
1
Projects (per year)
50
2
Projects (per person at one time)
5
3
Average project duration (months)
6

6.5.12 Web Application Development

1. PHNSY&IMF operates both Oracle and SQL Server databases.

2. PHNSY&IMF runs .NET apps on legacy .NET frameworks.

3. PHNSY&IMF will be onboarding ASP.NET MVC Core.

4. Developers use Visual Studio.

5. Oracle APEX is a low-code development platform.

6.5.13 OPTIONAL CLIN REQUIREMENT: Audio Visual Support

Item
Description
Estimated Quantity
1
Audio Visual Units/Equipment
Various: Cisco, Extron, etc
2
Conference Rooms Supported
5
3
Tickets (per month)
1

6.5.14 OPTIONAL CLIN REQUIREMENT: Refactor Microsoft Access Applications

Item
Software Supported
1
Oracle Apex
2
Microsoft .NET

Other additional info:

1. PHNSY&IMF operates both Oracle and SQL Server databases.

2. PHNSY&IMF runs .NET apps on legacy .NET frameworks.

3. PHNSY&IMF will be onboarding ASP.NET MVC Core.

4. Developers use Visual Studio.

5. Oracle APEX is a low-code development platform.

6.5.15 OPTIONAL CLIN REQUIREMENT: Video Teleconferencing Support

Item
Description
Estimated Quantity
1
VTC Systems
5
2
Conference Rooms Supported
5
3
Average Meetings (per month)
1
4
Tickets (per month)
1
Item
Description
Estimated Quantity
1
VTC Systems
1
2
Conference Rooms Supported
1
3
Average Meetings (per month)
2
4
Tickets (every 6 months)
1

6.5.16 End Device Management

Item
Description
Estimated Quantity
1
Tickets (per month)
52
Item
Hardware Supported
Estimated Quantity
1
SYLAN Workstations\Laptops\Tablets\WYSE
200 ea
2
SYLAN MFDs\ Single function printers\Plotters\Scanners\Barcode Printers
165 ea
3
Standalone\PIT Assets
135 ea
Item
Description
Estimated Quantity
1
End Devices
220 Wyse, 80 workstations, 5 MFDs, 3 Printers
2
Tickets (per month)
20
Item
Hardware Supported
1
Workstation
2
Wyse Terminals
3
Laptops
4
Smartboard
5
FAX Machine
6
MFD

6.5.17 Automated Access Control System (AACS) and Automated Entry Control System (AECS)

Item
Description
Estimated Quantity
1
AACS Systems
2 servers, 6 wkstns, 3 comtrols, 53 panels, 3 badge printers, 3 signature capture devices, 3 cameras
2
AECS Systems
3 servers, 10 wkstns, 60+ panels, 3 badge printers, 3 signature capture devices, 3 cameras
3
Workstation Devices
# not available at this time
4
Tickets (per week)
12 (Tier 2 & 3 support)

6.5.18 OPTIONAL CLIN REQUIREMENT: Large Screen TV Monitor Support

Item
Description
Estimated Quantity
1
Large Screen TV Monitors
200+
2
Cart Stands
80+
3
Tickets (per month)
5
Item
Description
Estimated Quantity
1
Large Screen TV Monitors
SECET Smartboard (1)
2
Cart Stands
1
3
Tickets (per year)
2

6.5.19 Guam IT Network Support Services Outside Normal Business Hours

Item
Description
Estimated Quantity
1
Employees
200
2
Calls (per month)
1

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