Attachment 3 - Past Performance Questionnaire.docx
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ATTACHMENT 3: PAST PERFORMANCE QUESTIONNAIRE
PART I (TO BE COMPLETED BY OFFEROR REQUESTING THE REFERENCE)
A. OFFEROR INFORMATION
Offeror Name:
Offeror Address:
B. CONTRACT IDENTIFICATION
Project Title:
Contract Number:
Agency/Customer:
Agency/Customer POC Name:
Agency/Customer POC Email Address
Contract/Order/Subcontract/Other:
Contract Type:
Contract Purpose (e.g., Service, Supply, Deveopment/First Article, R&D)?
Contract Award Date:
Period of Performance
Total Contract Value:
Value of Offeror’s Share
Was the Offeror a Prime Contractor?
Yes
No
Was the Offeror a Sub Contractor?
Yes
No
Competitive Award?
Yes
No
Program Title and nature of the effort (i.e., describe the scope of the effort, the type of tasks involved, labor skills used, and products/support delivered).
PART II (TO BE COMPLETED BY RESPONDENT)
Please answer each of the following questions with a rating that is based on objective measurable performance indicators to the maximum extent possible. Commentary to support very high or very low rating should be noted on page 5.
Assign each area a rating of, 4 (Outstanding), 3 (Good), 2 (Satisfactory), and 1 (Unsatisfactory). Use the attached Rating Guidelines which is provided as Exhibit 1 as guidance in making these evaluations. Circle the appropriate rating.
A. IDENTIFICATION OF RESPONDENT
Name:
Title:
Telephone Number:
Address:
Email:
B. EVALUATION
QUALITY OF SERVICE:
| # |
| Category |
| Rating |
| 1 |
| 2 |
| 3 |
| 4 |
| N/A |
| 1 |
| Compliance with contract requirements |
| 2 |
| Accuracy of reports |
| 3 |
| Level of knowledge, experience, and training of personnel |
| 4 |
| Capability of obtaining personnel to perform required services |
| 5 |
| Effectiveness of personnel in performing required services |
| 6 |
| Overall quality of service |
TIMELINESS OF PERFORMANCE:
| # |
| Category |
| Rating |
| 1 |
| 2 |
| 3 |
| 4 |
| N/A |
| 1 |
| Reliability |
| 2 |
| Responsive to technical direction |
| 3 |
| Meets contract delivery schedules and/or task deadlines |
COST CONTROL:
| # |
| Category |
| Rating |
| 1 |
| 2 |
| 3 |
| 4 |
| N/A |
| 1 |
| Current, accurate and complete billings |
| 2 |
| Relationship of negotiated costs to actuals |
| 3 |
| Cost effectiveness |
PROGRAM MANAGEMENT:
| # |
| Category |
| Rating |
| 1 |
| 2 |
| 3 |
| 4 |
| N/A |
| 1 |
| Adequate and complete management plan |
| 2 |
| Specific management team dedicated to this project |
| 3 |
| Indications that the provided team had experience in subcontractor management and surveillance |
CUSTOMER RELATIONSHIP:
| # |
| Category |
| Rating |
| 1 |
| 2 |
| 3 |
| 4 |
| N/A |
| 1 |
| Effective management, including subcontracts |
| 2 |
| Reasonable/cooperative behavior |
| 3 |
| Responsive to contract requirements |
| 4 |
| Notification of problems |
| 5 |
| Flexibility |
| 6 |
| Proactive vs. reactive |
OVERALL CUSTOMER SATISFACTION:
| # |
| Category |
| Rating |
| 1 |
| 2 |
| 3 |
| 4 |
| N/A |
| 1 |
| Overall Customer Satisfaction |
ADDITIONAL COMMENTS:
If rated below a 3, please provide additional comments below to justify rating(s).
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