Attachment 2 - SOW -OCC Watch Officer-Aircraft Dispatch Support.pdf

U.S. DOT Federal Aviation Administration

STATEMENT OF WORK

Flight Program Operations (AJF)

Operational Control Center (OCC) Warrenton, Virginia

Watch Officer and Aircraft Dispatch Operations Support (DOS)

June 2022 i

Table of Contents

1 Introduction

1.1 Scope of Work

2 References

3 Task Requirements

3.1 Task 1 – Program Management Support (FFP for all subtasks)

3.1.1 Task Order Management

3.1.2 Monthly Status/Financial Reports

3.1.3 Quality Control Plan

3.2 Task Order Transition-In and Transition-Out Support

3.2.1 Transition-In Plan and Period

3.3 Task 2 – OCC Watch Officer/Aircraft Dispatch Support (FFP for all subtasks)

3.3.1 Subtask 2.1 – Essential Duties (FFP)

3.3.2 Subtask 2.2 – Advanced Duties (FFP)

3.3.3 Subtask 2.3 – Lead OCC Watch Officer/DOS Duties

4 End Results/Deliverables

5 Period of Performance

6 Place of Performance

7 Other Direct Costs (ODCs)

8 Government Furnished Information (GFI)/Government Furnished Property (GFP) 11

9 Telework

10 Contract Type

11 Drug & Alcohol Testing

12 Safety Programs

13 Referenced AMS Clauses

14 Training and Recertification

15 Additional Resume Requirements

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1 Introduction The Federal Aviation Administration (FAA), Flight Program Operations (AJF), has a follow-on requirement for Operational Control Center (OCC) Watch Officer and Aircraft Dispatch Operations Support (DOS). This requirement includes support for aircraft dispatch and other activities necessary to support the AJF Operational Control Center (OCC) in Warrenton, Virginia.

1.1 Scope of Work

The scope of this Statement of Work (SOW) includes contract support services in the areas of Program Management Support, as well as OCC Watch Officer and Aircraft DOS as enumerated throughout this SOW. The SOW is incorporated into the contract with the following Firm-Fixed Price (FFP) core service Tasks:

Task 1: Program Management Support (FFP) Task 2: OCC Watch Officer/Aircraft Dispatch Support (FFP)

2 References The Contractor must ensure all work is in full compliance with regulations expressed in the following procedures, orders, and programs unless otherwise directed by the Contracting Officer’s Representative (COR):

FAA Acquisition Management Policy: http://fast.faa.gov/AMP_TOC.cfm

FAA Acquisition Toolset: http://fast.faa.gov/

ID Badge Online Application:

https://my.faa.gov/org/linebusiness/ash/programs/id_badge.html

Contractor & Industrial Security Program:

http://www.faa.gov/regulations_policies/orders_notices/index.cfm/go/document.information/doc umentid/15573

Orders and Notices:

http://www.faa.gov/regulations_policies/orders_notices/index.cfm/go/document.list/parent TopicID/184

Forms: http://www.faa.gov/library/forms/

14 Code of Federal Regulations (CFR) Part 91, General Operating and Flight Rules:

https://www.ecfr.gov/cgi-bin/text-idx?node=14:2.0.1.3.10 http://fast.faa.gov/AMP_TOC.cfm http://fast.faa.gov/ https://my.faa.gov/org/linebusiness/ash/programs/id_badge.html http://www.faa.gov/regulations_policies/orders_notices/index.cfm/go/document.information/documentid/15573 http://www.faa.gov/regulations_policies/orders_notices/index.cfm/go/document.information/documentid/15573 http://www.faa.gov/regulations_policies/orders_notices/index.cfm/go/document.list/parent%20TopicID/184 http://www.faa.gov/regulations_policies/orders_notices/index.cfm/go/document.list/parent%20TopicID/184 http://www.faa.gov/library/forms/ https://www.ecfr.gov/cgi-bin/text-idx?node=14:2.0.1.3.10

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14 Code of Federal Regulations (CFR) Part 121, Operating Requirements: Domestic, Flag, and Supplemental Operations: https://www.ecfr.gov/cgi-bin/text-idx?tpl=/ecfrbrowse/Title14/14cfr121_main_02.tpl

14 Code of Federal Regulations (CFR) Part 135, Operating Requirements:

https://www.ecfr.gov/cgi-bin/text-idx?SID=99eea0c9cd7064729898c0a09d545650&mc=true&node=pt14.3.135&rgn=div5

Facility Entry Policy, Reducing the Risk of COVID-19 in FAA Facilities Training eLMS Course (30202793) Safer On Site: https://elms.faa.gov/

Human Resource Policy Manual (HRPM), Policy Bulletin #120, Reducing Risk of Exposure to COVID-19 when Entering any Facility:

https://employees.faa.gov/org/staffoffices/ahr/program_policies/policy_guidance/hr_policies/hr pm/bulletin/bullet120

Department of Transportation (DOT) Office of Drug & Alcohol Policy & Compliance:

https://www.transportation.gov/odapc

14 Code of Federal Regulations (CFR) Part 120, Drug and Alcohol Testing Program Requirements: https://www.ecfr.gov/cgi-bin/text-idx?tpl=/ecfrbrowse/Title14/14cfr120_main_02.tpl

Flight Program Operations General Manual, General Operations Manual, and Safety Management System (SMS) Manual: These three manuals may be requested or access will be authorized for internal access controlled manuals at contract award.

3 Task Requirements The Contractor must conduct the tasks described in the following sections.

3.1 Task 1 – Program Management Support (FFP for all subtasks)

3.1.1 Task Order Management

The Contractor must provide program management support to perform identified tasks efficiently, accurately, on time, and in compliance with the requirements. The Contractor must participate as a member of a Government-led team when directed by the COR. The Contractor must participate in a Kick-Off meeting between the Federal Aviation Administration (FAA), COR, and Contractor to review SOW requirements and to understand work scope and deliverables. The Contractor must provide meeting minutes within two (2) business days following the meeting.

The Contractor must assign a Lead OCC Watch Officer/Dispatch Operations Specialist (DOS) to perform the role and responsibilities of the Contractor’s onsite Program Manager, which is in addition to performing the OCC Watch Officer/DOS duties. This Lead OCC Watch Officer/DOS must coordinate the Contractor’s OCC Watch Officer/DOS resources and their work schedule https://www.ecfr.gov/cgi-bin/text-idx?tpl=/ecfrbrowse/Title14/14cfr121_main_02.tpl https://www.ecfr.gov/cgi-bin/text-idx?tpl=/ecfrbrowse/Title14/14cfr121_main_02.tpl https://www.ecfr.gov/cgi-bin/text-idx?SID=99eea0c9cd7064729898c0a09d545650&mc=true&node=pt14.3.135&rgn=div5 https://www.ecfr.gov/cgi-bin/text-idx?SID=99eea0c9cd7064729898c0a09d545650&mc=true&node=pt14.3.135&rgn=div5 https://elms.faa.gov/ https://employees.faa.gov/org/staffoffices/ahr/program_policies/policy_guidance/hr_policies/hrpm/bulletin/bullet120 https://employees.faa.gov/org/staffoffices/ahr/program_policies/policy_guidance/hr_policies/hrpm/bulletin/bullet120 https://www.transportation.gov/odapc https://www.ecfr.gov/cgi-bin/text-idx?tpl=/ecfrbrowse/Title14/14cfr120_main_02.tpl https://www.ecfr.gov/cgi-bin/text-idx?tpl=/ecfrbrowse/Title14/14cfr120_main_02.tpl

3 | P a g e based on FAA staffing requirements. The contractor provided schedule must include continuous operational support and any training activities, based on shift coverage.

The Lead OCC Watch Officer/DOS must be the single point of contact responsible for managing all deliverables/events required under this SOW.

3.1.2 Monthly Status/Financial Reports

The Contractor must provide Monthly Status/Financial Reports (MSFRs) based on the deliverables identified in this SOW. The Contractor must provide an MSFR that documents the activities of the previous month and identifies planned activities for the following month. The Contractor must deliver the reports to the COR, and the reports must include, at a minimum, the following information:

Hours expended by task, labor category, and personnel;

Identification of risk areas with recommended remedial actions;

Status of all outstanding risks identified in previous MSRs; and

Additional information pertinent to the Government in administering the performance of this effort or when directed by the COR.

The Contractor must provide financial information as follows for each Task:

Contract Line Item Numbers (CLINs) used during month;

Cost/hours funded or apportioned by CLIN;

Cost/hours used by CLIN;

Projected date when 75% of funds are spent;

Projected date when funds are exhausted;

Funds/hours remaining by CLIN;

Other direct costs (ODCs) estimated, used, and remaining by month; and

Summary of expenditures by resource and labor category for the monthly reporting period, as well as cumulative year-to-date totals for the performance period.

3.1.3 Quality Control Plan

The Contractor must develop and maintain a Quality Control Plan (QCP) to provide requirements specified in this SOW. The QCP must support Flight Program Operations compliance with the applicable regulatory requirements (i.e., 14 CFR Part 135). The quality objectives applicable to this SOW include the following: (1) staffing to meet the FAA’s requirements, and (2) Flight Program Operations goal to release 100 percent of flights within an accurate flight release. When a flight release is not accurate, the FAA expects the Contractor and its personnel to participate in the Flight Program Operations Safety

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Management System (SMS) to identify and mitigate potential risk(s) to the operation. The COR will review and approve the QCP, which must include the following:

Include procedures for complying with the standards applicable to this effort;

Identify metrics and techniques for measuring quality and performance;

Include an approach for eliminating the causes of unsatisfactory performance, i.e., procedures to identify, prevent, and ensure non-recurrence of defective services;

and

Address Task Order and SOW task level performance for applicable tasks.

The Contractor must perform Quality Assurance (QA) functions in accordance with the approved QCP. The Contractor must review and update the approved QCP upon a change to the Task Order (e.g., additional duties, staffing changes, new quality assurance measures) or when directed by the COR. The Contractor must submit QCP updates to the COR within 15 business days of the FAA’s request.

3.2 Task Order Transition-In and Transition-Out Support

3.2.1 Transition-In Plan and Period

The first 30 calendar days from date of Task Order award constitute the Transition-In Period.

To ensure a smooth transition in the change of work effort from the current contract, the Contractor must provide support during this time and submit a Transition-In Plan for COR approval within ten (10) business days after Task Order award that describes actions necessary for a successful transition of operational responsibilities to the Contractor. The Contractor must use this time to implement operating procedures described in the Transition-In Plan. When directed by the COR and prior to entry of FAA facilities, the Contractor’s staff must complete any facility welfare and/or safety training course(s). The Contractor will be allowed access to facilities to familiarize the Contractor’s supervisors, key personnel, and staff with equipment, reporting, work scheduling, and procedures. The COR will provide required training material and arrange for access to Government facilities. The Contractor personnel must observe the performance of services defined within this Task Order during the Transition-In period. However, the Contractor’s actions to staff personnel and established procedures must not interrupt services at any time during this period.

The Contractor must prepare and deliver a Transition-In Plan that includes:

Recommendations for work observance accomplished by current employees;

Recommendations for staffing;

A schedule that details time to complete all staffing requirements, including new hiring of personnel; security clearances, if required; completion of the development of work plans and procedures; and QCP/procedure updates;

A schedule that details the time to complete all training requirements, including how training completion will be tracked and recorded; and

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Identification of personnel available during the Transition-In period.

3.2.1.1 Transition-In Execution

The Contractor must use this time to implement operating procedures described in the Transition-In Plan. The Contractor will be allowed access to facilities to familiarize the Contractor’s supervisors, key personnel, and staff with equipment, reporting, work scheduling, and procedures. When directed by the COR and prior to entry of FAA facilities, the Contractor’s staff must complete any facility welfare and/or safety training course(s). The COR will provide training material and arrange for access to FAA facilities. Contractor personnel must observe the performance of services defined within this Task Order during the Transition- In period. However, the Contractor’s actions to staff personnel and established procedures must not interrupt services at any time during this period. Contractor personnel must complete Flight Program Operations DOS initial training before performing the duties in support of delegated operational control functions listed under SOW Task 3.2.

3.2.1.2 Transition-Out Plan and Period

The last 90 calendar days of the Task Order will constitute the Transition-Out Period and the Contractor must submit a Transition-Out Plan for Government approval that addresses the plans and procedures necessary to ensure continuity of operations to the successor. The Contractor must make available all Contractor equipment, material, and services required for the continued performance of the service. The Government reserves the right to assume, by negotiation, the possession of all facilities, equipment, material, and services necessary to provide and maintain operations. The negotiation of the transfer of all property for use by the Government after Task Order completion will take place during the Transition-Out Period.

During the Transition-Out period, personnel of the incoming workforce may observe operations and performance methods of the Contractor. This will allow for orderly turnover of facilities, equipment, and records and will help to ensure continuity of operations. The Contractor must not defer requirements for the purpose of avoiding responsibility, or transfer such responsibility to the successor before the end of the last performance period. The Contractor must fully cooperate with the successor and the Government during the Transition-Out period.

3.2.1.3 Transition-Out Execution

The Contractor must provide support to execute Transition-Out in accordance with the Transition-Out Plan. The Contractor must not disrupt or adversely impact the provision of services and must achieve a smooth and orderly transfer of responsibility to the successor.

Approximately 15 business days prior to the Task Order’s end date, the Contractor must provide the following to the COR:

All documentation as of the most recent revision;

Final financial report;

Final status report including a projection of activities for the remainder of the Task Order;

Transition-Out Inventory Report; and

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Participate in a closeout meeting with the FAA (details and participants determined by the COR).

The Contractor must return all FAA security badges and keys of facilities to the local security office or the COR by closeout of the Task Order.

3.3 Task 2 – OCC Watch Officer/Aircraft Dispatch Support (FFP for all subtasks)

The Contractor must provide OCC Watch Officer and Aircraft Dispatch support for Flight Program Operations, which includes activities necessary to support flight operations and mission activity. Work requires knowledge of the aviation industry, flight operations, aircraft dispatch, as well as laws, regulations, and policies affecting the scheduling, dispatching, and tracking of aircraft. In accordance with Flight Program Operations policies and procedures, and applicable Title 14 Code of Federal Regulations (14 CFR) requirements, the Contractor must document and/or report any issues or problems that arise in performing the requirements.

The work requires flexible shift work to support 24/7/365 operations, including Federal holidays. The Contractor is responsible for staffing the work schedule, as provided by Flight Program Operations, with qualified OCC Watch Officer/DOS personnel. The work schedule requires variable eight (8) to ten (10) hour shift rotations to support continuous operational hours between 0000-2400 hours. The rotating shift hours and timeframes are based on high-level performance hours that may require single or double personnel coverage to support each shift. Example rotating shifts include a day shift (0500-1300, 0900-1700), swing shift (1000- 2000, 1300-2100), and night shift (2000-0500). Contractor personnel whom are in training status, in other words not able to perform full duties or support a solo shift, should be included in the work schedule as a trainee only.

3.3.1 Subtask 2.1 – Essential Duties (FFP)

The Contractor must provide support to Flight Program Operations by performing the following Tasks:

Exercise delegated operational control through the execution of flight release, flight following/locating, and flight arrival functions in accordance with the Flight Program Operations General Manual and General Operations Manual by performing the tasks:

- Verifying that each crewmember:

o Meets the training, qualification, recency of experience, and crew pairing requirements prior to release of each aircraft, and o Meets the flight, duty, and rest requirements prior to release of each aircraft;

- Verifying that each aircraft:

o Meets the airworthiness requirements prior to release of each aircraft, and

7 | P a g e o Meets the weight and balance and aircraft performance requirements for the planned airports prior to the release of each aircraft;

- Applying operating or performance limitations to the flight release, as necessary considering deferred maintenance items;

- Prior to the release of each aircraft, obtaining, verifying, and providing the Pilot in Command (PIC) with the weather reports and forecasts, airport condition reports, and Notices to Airmen (NOTAM) applicable to the planned flight;

- Preparing flight plans containing information such as maximum allowable takeoff and landing weights, weather reports and forecasts, airport conditions, NOTAMs, and other informational components required for safe completion of flight;

- Preparing flight plans containing information such as maximum allowable takeoff and landing weights, weather reports and forecasts, airport conditions, NOTAMs, and other informational components required for safe completion of flight;

- Monitoring progress of each flight to provide applicable updates to the PIC of departure, en route, destination, and alternate weather, airport conditions and NOTAMs which may impact flight safety or mission accomplishment;

- Maintaining awareness of reported and forecasted weather conditions for departure, arrival, and alternate airports to include route to be flown;

- Monitoring, interpreting, and providing real-time communications of NOTAMs;

and

- Supporting missions in execution by providing flight crew assistance when requested.

Provide the on-coming OCC Watch Officer/DOS a shift change debrief of previous shift activity and expected activity during next shift;

Analyze and interpret flight inspection itineraries, taskings, and daily flight logs;

Provide 24/7/365 operations-center type support to Flight Program Operations, the Joint Air Traffic Operations Center (JATOC) Air Watch Officer, and the Air Traffic Control System Control Center (ATCSCC) National Operations Manager;

Represent Flight Program Operations interests by acting as a liaison between Flight Program Operations, JATOC, and the ATCSCC;

Execute normal, abnormal, and emergency checklists in response to National Airspace System incidents;

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Participate in Testing, Training, and Exercises (TTE) hosted by the JATOC or Flight Program Operations;

Gather and present Flight Program Operations metrics in the required formats;

Report hazards, potential hazards, and safety concerns to the manager or through the Flight Program Operations safety reporting system; and

Use applications such as Microsoft Office products, Adobe, geospatial applications, flight planning applications to manage files, emails, and official documentation.

3.3.2 Subtask 2.2 – Advanced Duties (FFP)

The Contractor must provide support to Flight Program Operations as follows:

Perform all tasks as described under Subtask 2.1;

Provide instruction and the on-the-job training to enable new-hire OCC Watch Officers/DOS to perform duties in accordance with the Flight Program Operations General Manual and General Operations Manual;

Perform flight planning, flight release, flight following/locating, and flight arrival functions in support of international flights; and

Analyze and resolve conflicts within the flight release, such as crew qualifications, crew rest, and aircraft airworthiness prior to the release of each aircraft.

3.3.3 Subtask 2.3 – Lead OCC Watch Officer/DOS Duties

The Contractor must provide support to Flight Program Operations as follows:

Perform all tasks described under Subtasks 2.1 and Subtask 2.2; and

Conduct competency checks of all Contractor personnel prior to each person performing DOS duties, and then at least once every twelve (12) calendar months thereafter, to ensure personnel have the appropriate knowledge and skill to perform duties in accordance with the Flight Program Operations General Manual and General Operations Manual. These competency checks must be approved by the COR prior to performance of DOS duties.

4 End Results/Deliverables This section describes 1) the products and tangible end results that are expected from each task contained in the previous section, 2) the date each deliverable is due, and 3) the Government acceptance criteria. The Contractor must verify that all submitted deliverables conform to applicable FAA policies, standards, and guidelines as listed in Section 2 of this SOW and any specific formatting requirements when directed by the COR.

The Contractor must obtain the COR’s approval in writing on all deliverables.

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All days are business days unless otherwise specified. The Government will conduct an initial review of each deliverable in accordance with the “Initial Review” terms listed in the Acceptance Criteria section below. The definitions for the terms are as follows:

Technical Performance Execution (TPE): Task activities performed with little to no re-work/re-performance required.

Schedule Compliance (SC): Contractor provides deliverables on due dates and meets project milestones or schedules.

Deliverable Quality (DQ): Deliverables are complete, accurate and compliant with task requirements.

Cost Control (CC): Successful delivery of task requirements within originally specified estimated cost.

The following provisions and the applicable SOW Section(s) (as listed in the Acceptance Criteria for each deliverable in the table below) govern the FAA’s final acceptance of each deliverable:

AMS Clause 3.10.4-4 Inspection of Services -Both fixed price & Cost Reimbursement (April 1996)

Task End Result/Deliverable Due Date Acceptance Criteria 1 Kick Off Meeting Minutes Within 2 days after Kick

Off Meeting Initial Review: SC, DQ

Kick Off Meeting Minutes capture all relevant topics discussed and summarize contractor’s understanding of work scope and SOW requirements. Contractor format acceptable, meets COR approval of content, and is prepared in accordance with SOW Section 3.1.1

1 Monthly Status/Financial Reports (MSFRs)

10th day of 1st full month following Task Order start;

10th day of each month.

Initial Review: SC, DQ

The MSFRs are accurate, complete, submitted on time in the COR approved format and are prepared in accordance with SOW Section 3.1.2

1 Quality Control Plan (QCP) 10 days after Task Order start; Updates within 15 days of COR request or change to Task Order

Initial Review: SC, DQ

The QCP is accurate, complete, submitted on time in the COR approved format and is prepared in accordance with SOW Section 3.1.3

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1 Transition-In Plan 10 days from Task Order award

Initial Review: SC, DQ

The Transition-In Plan establishes the staffing and all other actions necessary to assume operational responsibility on the first day of the Task period of performance. The Plan includes a WBS, staffing details, and transition-in schedule depicting Transition-In milestones. The Plan meets COR approval of content and is prepared in accordance with SOW Section 3.1.4.1

1 Transition-Out Plan 90 calendar days before the end of the Task Order

Initial Review: SC, DQ

The Transition-Out Plan establishes the transition process the Contractor will follow to relinquish operational responsibility upon the end date of the Task Order. Includes a Transition-Out schedule, meets COR approval of content and is prepared in accordance with SOW Section 3.1.4.3

2 Staffing Schedules At least 1 week before scheduled work period begins or when directed by the COR; Updates within 1 business day

Initial Review: SC, DQ

Staffing Schedules are accurate, complete, submitted on time in the COR approved format and are prepared in accordance with SOW Section 3.2

2 Flight Plans, Flight Releases, and Flight Logs Analyses

When directed by the

COR

Initial Review: SC, DQ

Flight Plans, Flight Releases, and Flight Logs Analyses are accurate, complete, submitted on time in the COR approved format and are prepared in accordance with SOW Section 3.2

2 Shift Change Briefings and Related Documentation

When directed by the

COR

Initial Review: SC, DQ

Shift Change Briefings and Related Documentation are accurate, complete, submitted on time in the COR approved format and are prepared in accordance with SOW Section 3.2

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2 TTE Documentation and Reports

When directed by the

COR

Initial Review: SC, DQ

TTE Documentation and Reports are accurate, complete, submitted on time in the COR approved format and are prepared in accordance with SOW Section 3.2

2 Flight Operations Reports and Related Documentation

When directed by the

COR

Initial Review: SC, DQ

Flight Operations Reports and Related Documentation are accurate, complete, submitted on time in the COR approved format and are prepared in accordance with SOW Section 3.2

5 Period of Performance The Period of Performance is one (1) base year and four (4) one-year option periods.

6 Place of Performance The Place of Performance is at the Government’s ATCSCC facility located at 3701 MacIntosh Dr., Warrenton, VA.

7 Other Direct Costs (ODCs) Travel may be required to accomplish training. All approved, non-local travel is cost reimbursable and the total cost must not to exceed the amount identified in SIR Attachment B.

8 Government Furnished Information (GFI)/Government Furnished Property

(GFP)

The Contractor is responsible and accountable for all Government property provided to the Contractor under this Task Order. The Contractor must comply with associated Government property clauses and contract requirements, including submission of an annual GFP Report.

Upon Task Order expiration, the Contractor must return all GFI/GFP back to the Government.

The Contractor must deliver all FAA property in accordance with this SOW or when requested by the COR.

The FAA will make GFP available for Contractor personnel requiring direct access to GFI and/or systems located behind the FAA’s network firewall. This includes FAA contractor PIV card, FAA contractor email address, and FAA laptop with appropriate software and hardware.

The Contractor must only use FAA approved laptops in the performance of work under this Task Order.

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9 Telework The Government will decide what work, if any, may be performed remotely, i.e., telework, by Contractor employees when determined to be in the best interest of the Government in meeting work requirements. The Contractor must define all remotely sited work or telework and submit in advance to the Contracting Officer and COR for approval.

10 Contract Type The contract type of this Task Order is FFP. Before exercising an option period, the Government will review the requirement at that time and determine whether FFP or FFP/T&M hybrid is more feasible for the Task Order.

The Contractor must perform services in accordance with the SOW and only to the level of funds obligated to the Task Order (the Not-to-Exceed Ceiling Amount), in accordance with AMS Clause 3.3.1-39 Funding - Time-and-Materials and Labor-Hour Contracts.

The Government will incrementally fund this Task Order.

11 Drug & Alcohol Testing Contractor personnel must successfully pass a standard pre-employment drug and alcohol test. Contractor personnel will be required to participate in a drug and alcohol testing program equivalent to 14 CFR Part 120 standards.

The Contractor must share any verified positive result on a drug or alcohol test with the Flight Program Operations Program Manager and the COR within 24 hours of test results.

12 Safety Programs The Flight Program Operations SMS is an organization-wide comprehensive and proactive approach to managing safety. SMS assists Flight Program Operations in making effective and informed safety decisions. All Contractor personnel are expected to participate in the Flight Program Operations SMS by reporting hazards, potential hazards, and safety concerns to their manager or through the safety reporting system. Flight Program Operations will provide SMS training for all Contractor personnel, including the use of the safety reporting system.

Flight Program Operations also maintains an Aviation Safety Action Program (ASAP), which is a safety partnership between Flight Program Operations and the overseeing FAA office. ASAP fosters a voluntary, cooperative, non-punitive environment for the open reporting of safety of flight concerns. An Event Review Committee (ERC) reviews and analyzes reports and recommends corrective actions, as appropriate. Flight Program Operations will facilitate execution of an ASAP Memorandum of Understanding (MOU) with the overseeing FAA office to encompass the Contractor personnel. Flight Program Operations will provide ASAP training for all Contractor personnel. The Contractor and Contractor personnel must abide by the terms of the ASAP MOU and decisions of the ERC.

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13 Referenced AMS Clauses In addition, the following AMS clause is hereby incorporated into this contract:

AMS Clause 3.6.4-23 Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment (January 2021)

This clause flows down to all subcontracts and other contractual documents.

14 Training and Recertification Initial training consists of instruction and on-the-job training to enable new-hire OCC Watch Officers/DOS to perform duties in accordance with the Flight Program Operations General Manual and General Operations Manual. Flight Program Operations initial training which is approximately eight (8) weeks long and each new-hire OCC Watch Officer/DOS will only be able to job shadow a fully trained FAA or Contractor OCC Watch Officer/DOS. A new-hire OCC Watch Officer/DOS will not be allowed to perform full duties or support a solo shift until successful completion of initial training, which includes a competency check. Initial training may be performed onsite by the Contractor if authorized by the COR. The FAA may also provide the initial training. Upon COR approval, travel may be required when it is in the best interest of the FAA to have Contractor staff satisfy training requirements offsite.

The contractor must coordinate with the COR to schedule each competency check. This coordination must occur at least 5 business days prior to the targeted competency check date.

Flight Program Operations reserves the right to observe any competency check and validate any determination of qualification based on those observations.

All Contractor personnel for the following labor roles must undergo initial/recurrent training as follows:

OCC Watch Officer/DOS (Technical Support II, III and IV): Must successfully complete the Flight Program Operations initial training and annual recurrent training. Each OCC Watch Officer/DOS must hold and maintain a valid FAA Aircraft Dispatcher Certificate or Airline Transport Pilot Certificate during the entire contract period of performance at no additional cost to the Government. Travel may be required to complete the FAA provided initial and annual training.

15 Additional Resume Requirements The following additional resume requirements must be met for each candidate submitted for the respective role / labor category listed below. Where experience is required in multiple areas, overlaps in the time period(s) in which the respective experience was obtained will be considered.

Due to the criticality of supporting a 24/7/365 operational environment, the Contractor understands the urgency of maintaining a full staffing level and must backfill any staffing vacancy within 10 business days of time that the vacancy occurs.

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OCC Watch Officer/DOS II - Technical Support II

Certification:

Must have a valid FAA Aircraft Dispatcher Certificate or Airline Transport Pilot Certificate.

Experience:

Must have a minimum of three (3) years of experience in at least one of the following:

- As an aircraft dispatcher exercising joint responsibility with the PIC in accordance with 14 CFR § 121.533 for the preflight planning, delay, and dispatch release of flights;

- As a person authorized to exercise delegated operational control in accordance with 14 CFR § 121.537 for the initiation, continuation, diversion, and termination of flights;

- As a person authorized to exercise delegated operational control in accordance with 14 CFR § 135.77 for large airplanes with an operator that utilized a flight dispatch or flight release system;

- As a PIC in 14 CFR Part 121 operations;

- As a PIC in 14 CFR Part 135 operations in large airplanes with an operator that utilized a flight dispatch or flight release system; or

- As an FAA Aviation Safety Inspector – Dispatch.

Must have a minimum of two (2) years of experience performing program office support to include documentation, records management, Microsoft Office (e.g., Excel, Word, PowerPoint), Adobe, and database management systems.

OCC Watch Officer/DOS III - Technical Support III

Must have a valid FAA Aircraft Dispatcher Certificate or Airline Transport Pilot Certificate.

Experience:

Must have a minimum of six (6) years of experience in at least one of the following:

- As an aircraft dispatcher exercising joint responsibility with the PIC in accordance with 14 CFR § 121.533 for the preflight planning, delay, and dispatch release of flights;

- As a person authorized to exercise delegated operational control in accordance with 14 CFR § 121.537 for the initiation, continuation, diversion, and termination of flights;

- As a person authorized to exercise delegated operational control in accordance with 14 CFR § 135.77 for large airplanes with an operator that utilized a flight dispatch or flight release system;

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- As a PIC in 14 CFR Part 121 operations;

- As a PIC in 14 CFR Part 135 operations in large airplanes with an operator that utilized a flight dispatch or flight release system; or

- As an FAA Aviation Safety Inspector – Dispatch.

Each one (1) year of experience as an aircraft dispatcher (or person authorized to exercise delegated operational control) of international flights will be considered equivalent two (2) years of experience, with a maximum credit of four (4) years.

Each one (1) year of experience as an aircraft dispatcher supervisor conducting competency checks in accordance with § 121.422 will be considered equivalent to two (2)

Must have a minimum of two (2) years of experience performing program office support to

Lead OCC Watch Officer/DOS - Technical Support IV

Must have a valid FAA Aircraft Dispatcher Certificate.

Experience:

Must have a minimum of ten (10) years of experience in at least one of the following:

- As an aircraft dispatcher exercising joint responsibility with the PIC in accordance with 14 CFR § 121.533 for the preflight planning, delay, and dispatch release of flights;

- As a person authorized to exercise delegated operational control in accordance with 14 CFR § 121.537 for the initiation, continuation, diversion, and termination of flights;

- As a person authorized to exercise delegated operational control in accordance with 14 CFR § 135.77 for large airplanes with an operator that utilized a flight dispatch or flight release system; or

- As an FAA Aviation Safety Inspector – Dispatch.

Each one (1) year of experience as an aircraft dispatcher (or person authorized to exercise delegated operational control) of international flights will be considered equivalent two (2)

Each one (1) year of experience as an aircraft dispatcher supervisor conducting competency checks in accordance with 14 CFR § 121.422 will be considered equivalent to two (2) years of experience, with a maximum credit of four (4) years.

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Must have a minimum of two (2) years of experience performing program office support to