Attachment 3 J-C1 PWS Revised.07.12.21.pdf

PERFORMANCE WORK STATEMENT (PWS)

Washington Headquarters Services (WHS)

Base and Operations Support (BOS) Services Raven Rock Mountain Complex (RRMC)

12 July 2021

PART 1

GENERAL INFORMATION

1. General: This is a non-personal services contract to provide Base and Operations Support (BOS)

Services for a Washington Headquarters Services (WHS) facility located in Adams County, PA from herein referred to as RRMC. The Government identified contractor services performed under this contract as essential contractor services in support of mission-essential functions. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government.

1.1 Description of Services / Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform BOS Services as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract. The Government identified a portion of the contractor services PWS Sections 5.3 and 5.5 performed under this contract as essential contractor services in support of mission-essential functions.

The Contractor shall provide an on-site Program Manager that will be fully responsible for ensuring that the following services: Custodial, Full Service Dining Facility Operations, Logistics, and Transportation Services, are provided in accordance with the requirements set-forth in this PWS. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.2 Background: This requirement is to consolidate various operational functions into an all-encompassing facility support and operations service contract. The Government determined that it would be considerably more effective and efficient to consolidate these support services in a single award combination firm fixed price / indefinite quantity contract. The single Contractor would provide an integrated management approach that orchestrates all system operations and support services with an integrated maintenance management system.

1.3 Objectives: The objective of this requirement is to supplement and support the Government workforce at RRMC by provide base and operations support services to maintain the mission.

1.4 Scope: The contractor will be required to provide base and operations support services at RRMC.

Services include custodial, dining facility operations, logistical support, and transportation. The Contractor, through innovation, technology, or other means, shall perform the required BOS services at commercial standard frequencies for facilities of comparable size and usage. The Program Manager and or alternate shall be present at a minimum during normal business hours and by phone 24/7.

Solicitation HQ003421R0071

1.5 Period of Performance: The period of performance shall be for one Base Year of 12 months and four 12-month option years with an option for a six-month extension. The Period of Performance reads as follows:

Base Year: 1 September 2021 – 31 August 2022 Option Year 1 1 September 2022 – 31 August 2023 Option Year 2 1 September 2023 – 31 August 2024 Option Year 3 1 September 2024 – 31 August 2025 Option Year 4 1 September 2025 – 31 August 2026 Six-Month Extension 1 September 2026 – 28 February 2027

1.6 General Information

1.6.1 Management Plan: The Contractor shall submit a management plan that conveys an understanding of all tasks specified in the PWS and describe an approach to satisfy these requirements. At a minimum, the Management Plan shall address the following:

1. Productivity control, productivity measurement, cost control, and work control, including work scheduling, work flow, and achievement of established standards.

2. Management, utilization, maintenance, standards, and accountability of Government property. Overall project management and administration.

3. Staffing matrix indicating how each element (i.e. custodial, dining facility operations, logistics and transportation) of the proposed work force interrelates with each other in the performance of the Contract.

4. Management of all resources, i.e., equipment and staffing plan, including the accomplishment of emergency work.

5. Show how the Contractor’s corporate headquarters will support and provide expertise to the Contractor’s on-site management.

6. Contractor's project office autonomy, i.e., show how the Contractor plans to provide on-site decision authority and independence from the Contractor’s corporate headquarters commensurate with Project Office responsibility.

7. Methods the Contractor intends to employ to ensure that Contractor personnel are trained and current on state-of-the art processes, techniques, and equipment to gain the economies and efficiencies expected by the Government.

1.6.2 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which it assures the work complied meets the requirements of the contract. The contractors shall include a quality control plan as part of their proposal. During contract performance the contractor will be responsible for updating their QCP as necessary and must provide two copies of QCP with all revisions to the Contracting Officer (CO or KO) and Contracting Officer Representative (COR) within two working days when changes are made thereafter. After acceptance of the QCP, the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system. The Contractor shall provide inspection reports to the COR to conduct surveillance.

1.6.3 Quality Assurance Surveillance Plan (QASP): The government shall evaluate the contractor’s performance under this contract in accordance with the QASP. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.4 Recognized Holidays: The Contractor will not be required to provide Custodial

Services, Dining Services (except on Thanksgiving Day, see below), Logistics Support Services, and Transportation Services when the Government facility has minimal staffing on Federal holidays or when the facility is operating on reduced manning of emergency and essential personnel only due to local or national emergencies, administrative closings, or similar Government directed facility closings for the above reasons, unless the Contractor receives notification from the COR.

The following are Government Observed Holidays:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veterans Day Memorial Day Thanksgiving Day** Juneteenth National Independence Day Christmas Day Independence Day

** EXCEPTION: Contractor will be required to provide a full lunch meal for Dining Facility Services on Thanksgiving Day; see PWS 5.3.1.1.

1.6.5 Hours of Operation: The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS. The Contractor will not be required to provide Custodial Services, Logistics Support and Transportation Services when the Government facility has minimal staffing on Federal holidays or when the facility is operating on reduced manning of emergency and essential personnel only due to local or national emergencies, administrative closings, or similar Government directed facility closings for the above reasons, unless the Contractor receives notification from the COR. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. This is a mission essential position and employees will still be required to perform work when the facility is closed or on minimal staffing days.

1.6.5.1 Weather Delays / Closures: During inclement weather, the contractor shall follow the facility’s inclement weather schedule. For Transportation Services, the Contractor shall have buses start running one hour prior to the announced delayed opening and continue running one hour after announced early dismissal. Example: If there is an announced delay opening of the facility for 10:00 am – buses need to start running at 9:00 am and if there is an announced early dismissal of 3:00 pm – buses shall continue running until 4:00 pm. All other services shall be available at a minimum upon reopening of the facility.

1.6.5.1.1 Dining Facility: Due to an instance if the facility has a delayed opening or deemed it necessary to release early or to reduce operations to emergency and essential personnel, the Dining Facility services are considered to be essential and shall have personnel readily available to complete these services. The contractor may be required to provide Dining Facility services when the facility is operating on reduced manning of emergency and essential personnel only due to local or national emergencies, administrative closings, or similar Government directed facility closings for the above reasons, unless the Contractor receives notification from the COR.

1.6.5.2 Surge Support (Special Events / Logistics/Transportation / Contingency

(Exercises)): As the mission necessitates, RRMC requires the use of surge in support of the unique mission that RRMC provides to tenant commands. This surge support is in anticipation of special events, contingency exercises, or unexpected circumstances which require immediate support as short notice.

The contractor shall provide additional services during special events and/or exercises. Special events / exercises or unexpected circumstances may require an extra effort on the part of the contractor which includes providing services outside the scheduled hours identified within PWS Part 5, Specific Tasks.

Urgent needs may range from a one-time request to ongoing monthly support.

As such, the surge support will also include unanticipated and short-term requirements (within the scope of this overall requirement) as a temporary solution to ensure continuity of mission while a more defined and permanent solution is identified. The Government COR will provide a minimum of 4 hours’ notice to the contractor for special events/exercises.

1.6.5.2.1 Mission requirements will dictate the additional transportation services and additional equipment and labor as needed IAW PWS 5.5.2.

1.6.5.2.2 The Contractor shall provide an upfront basis of pricing IAW PWS

5.5.2, Optional Transportation Services. A Request for Proposal (RFP) for surge support services will be provided via a preliminary PWS when required along with any applicable special considerations and the required completion date. Technical Exhibit (TE) 3, Estimated Workload Data, provides the historical number of transportation hours requested annually.

1.6.5.2.3 The Contractor shall provide a proposal based on the schedule price list. The Government will issue an RFP for any surge support services by providing a preliminary PWS when required along with any applicable special considerations and the required completion date.

1.6.5.2.4 The contractor shall prepare a detailed proposal for invoice submittal for approval within two days using the firm fixed price from the pricing schedule.

1.6.6 Place of Performance: The work to be performed under this contract will be performed at RRMC located near the city Fairfield in Adams County, PA and affiliated properties within a 10-mile radius.

1.6.7 Type of Contract: Firm Fixed Price (FFP) Indefinite Delivery Indefinite Quality (IDIQ).

1.6.8 Security Requirements: The contractor personnel performing work under this contract must have a Secret Security Facility Clearance at time of the proposal submission, and must maintain the level of security required for the life of the contract. Additionally, contractor personnel working on the contract must be a U.S. citizen along with having a Secret personnel security clearance. A DD Form 254 - Department of Defense Contract Security Classification Specification - from the facility Security Office will be required for this contract. The Contractor shall be responsible for complying with installation access as requirements for all Contractor personnel authorized to work at the facility.

The contractor shall ensure that any government furnished identification shall be returned to the Government when the employee no longer works for the contractor at the installation. Keys issued to the Contractor must be returned immediately upon completion of work.

Contractors are required to report to Pentagon Force Protection Agency (PFPA) any derogatory information that may justify an unfavorable administrative action in a personnel security or building access determination. Derogatory information includes, but is not limited to, criminal conduct, illegal drug involvement, or psychological conditions that impair judgment, reliability or trustworthiness. Derogatory information must be provided to the COR and Contracting Officer as promptly as possible, but in no event later than three business days after the contractor becomes aware of the information.

**Note: PFPA reserves the right and prerogative to deny and/or restrict facility and information access of any Contractor employee determined by PFPA at any time during performance to be unsuitable for access and/or present a risk of compromising sensitive Government information to which they would have access under this contract.

A determination by PFPA that a person is not suitable to perform work under this contract is not a denial, suspension or revocation of a previously granted security clearance by another agency, nor shall it be interpreted as a direction or recommendation to the Contractor regarding the suitability of an affected individual for employment outside the scope of PFPA.

1.6.8.1 Contractor Entry: Entry to and continued presence in the facility is limited to those who are directly involved in the work to be performed on this contract.

Contractors will provide the facility Security Office (address below) through the COR, on company letterhead, a list of all employees performing / working on the contract. The list will include full name, Social Security Number (SSN), date and place of birth, type and date of investigation, and level of clearance granted (if applicable) of each employee. The list will be kept current at all times. Contractors also must notify the facility Security Office immediately if the contractor discovers any reason why an employee, on the list, may be unfit for duty i.e. arrest, disciplinary problem, etc. or as soon as the employee no longer works for the contractor for any reason.

RRMC-PFPA-FPES

ATTN: Security Office 1155 Defense Pentagon Washington, DC 20301-1155 Telephone: (717) 878-3991 Fax: (717) 878-5374

1.6.8.1.1 Entry Inspections: All containers, equipment and hand carried items brought into or removed from the facility is subject to inspection by the PFPA for the presence of potential security threat or hazardous items as identified below: Refer to the regulatory requirement on security.

1.6.8.2 Control of Restricted Area Passes / Badges: The Contractor is responsible for all badges issued to their employees. The Contractor will ensure that employees, whose services are no longer required in the contract performance at the facility, turn in their badges to the facility Security Office. The Contractor will immediately notify the COR when services of a Contractor’s employee are terminated at the facility.

1.6.8.2.1 Lost Badges: Lost and damaged identification badges will be immediately reported to the COR and to the Security Office. When the Contractor submits their final invoice each task order for payment, the Contractor shall obtain and submit written certification from issuing official for identification media (credentials, passes and badges) that all have been turned in or accounted for. Failure to comply with the requirement set forth herein will result in withholding final payment pending return or accounting for all identification media issued under this contract.

1.6.8.3 Denial of Entry: The U.S. Government reserves the right to terminate the entry or remove any contractor employee upon disclosure of information which indicates the individual’s continued entry to or presence in the installation is not in the best interests of national security. The violation of or deviation from the established security procedures by contractor employees may also result in denial of entry.

1.6.8.4 Delays: The U.S. Government is not responsible for delays caused by required security reviews or non- compliance with these instructions. The contractor is similarly responsible for any delays caused by employees who report to work without their identification badge to include any delays encountered by an employee in gaining entrance to an area with a visitor’s badge or in the reissuing of a lost or damaged badge.

1.6.8.5 Restricted Items: Contract employees shall comply with the facility Security

Policy restricting the following personally owned items that will not be introduced past the Security Building:

1. Any personally owned device, no matter size, capable of capturing pictures or video recordings to include camera phones, camera watches, and/or cameras installed in other small devices;

2. Personally owned computers, i.e. workstations, laptops, personal digital assistants, and digital music players;

3. Any personally owned equipment capable of voice recording; and

4. Any personal electronic device capable of two-way transmitting.

Note: Personnel may store restricted personal electronic devices in personal vehicles or lockers located in the Security Building and pedestrian audit;

however, the use of any personal video or photography equipment on the facility property is strictly prohibited.

1.6.8.6 Prohibited Items: Contract employees shall comply with the facility security policy prohibiting weapons, including but not limited to, firearms, pellet guns, bows, arrows, explosives, martial arts weapons, all forms or derivatives of pepper spray (Oleoresin Capsicum), and knives with blades in excess of 2.5 inches. Narcotic drugs, syringes, and drug paraphernalia, except prescribed medication, or medicine included as medical supplies. Alcoholic beverages (except for sealed containers stored in personal vehicles).

1.6.8.7 Operations Security (OPSEC): Contract employees shall comply with the facility Policy on OPSEC and attend training as required. Information about the facility contracts and/or details about the facility will not be discussed with unauthorized persons, discarded as unclassified trash, posted on a webpage, or released to the public without approval from the Facility Security Office.

Information should only be released to authorized personnel on a “need to know” basis. Additionally, contractors will not discuss information about the facility to reporters, radio stations, or any person without an official “need to know”!

1.6.8.7.1 Security Education: The contractor shall ensure contract employees understand the facility Security Requirements and are given security briefings annually as required by the Facility Security Office.

1.6.8.7.2 Additional Security Requirements: All contractor employees performing work on this contract that requires access to the Government network must have completed DoD Operational Security training within the previous 12 months and annually thereafter.

Training is available online at:

http://jko.jten.mil/courses/atl1/launch.html. All contractors performing work on this contract must have completed DoD Antiterrorism Level 1 training within the previous 12 months.

Training is available online at: https://dtic.mil/atlevel1.html. The contractor is responsible to ensure, and prove that all contract personnel have completed this training. Contractors must follow all facility policies and procedures.

1.6.9 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.9.1 Key Control: The Contractor shall establish and implement methods of making sure all keys / key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys / key cards to the COR and the Security Office.

**NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated.

1.6.9.1.1 In the event keys, other than master keys, are lost or duplicated, the

Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks. However, the Government, at its option, may replace the affected lock or locks or perform re-keying.

When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.9.1.2 The Contractor shall prohibit the use of Government issued keys / key cards by any persons other than the Contractor’s employees.

The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.9.1.3 Lock Combinations: The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations.

These procedures shall be included in the Contractor’s Quality Control Plan.

1.6.9.1.4 Access Control: The Contractor shall ensure access control by locking or unlocking the areas or facilities for which the Contractor is responsible. In the event security/police discovers a Contractor area unsecured or responds to an alarm during non-duty hours, the Government will contact the COR who will in turn contact the Contractor's point of contact to secure the area and/or inform the COR of the results of the alarm response. The Contractor shall report any security violations to the COR immediately.

1.6.10 Environmental / Fire / Safety

1.6.10.1 Environmental Protection: The contractor is accountable to comply with Local, State, Federal laws pertaining to the environment in effect at contract award and enacted and put into effect during the performance period.

Examples of some of the hazardous substances which may require environmental action are: asbestos, CFCs, lead, PCB, mercury, waste water, water, furnace emissions, vehicle emissions, VOCs, oil, waste oil, pesticides and herbicides. These examples constitute the most significant volume of materials for which the contractor has environmental accountability. There may be other substances that require environmental action as new laws become effective. All of the facilities operated and maintained by the Contractor may be inspected by local, state or federal Inspectors. The contractor shall pay all environmental fines and penalties attributable to contractor negligence.

1.6.10.2 Emergency Fire Procedures: The Contractor shall apprise employees of the fire hazards of the materials and processes to which they are exposed. Upon initial assignment, the Contractor shall review with each employee those parts of the fire prevention plan that the employee must know to protect the employee in the event of an emergency, including the viewing of the facility Evacuation Video. According to established procedures, the Contractor shall regularly and properly maintain equipment to prevent accidental fire or emergencies.

1.6.10.3 Annual Safety / Fire Inspections: Annual Safety / Fire Inspections will be conducted by the facility Environmental, Safety and Health (ESH) Directorate or the Fire and Emergency Services to ensure proper operation of all safety and fire equipment. Emergency Fire Procedures training shall include the following:

Use of fire extinguishers – when appropriate and how to use them

Alarms – where they are and how to use them

Evacuation procedures – routes and assembly areas

1.6.10.4 Fire Safety: Comply with AR 420-90, AR 420-2 and supplements, and with the National Fire Protection Association (NFPA) Codes and Standards.

Coordinate with the facility Fire Department to ensure that the regulations, codes, and standards are met.

1.6.10.5 Safety: The Contractor shall comply with all applicable federal regulations under the Williams-Steiger Occupational Safety and Health Act of 1970 (OSHA). The Contractor shall maintain safety and health standards consistent with all applicable Federal, state, local, and OSHA regulations. The contractor shall comply with Public Law 91- 596 "Occupational Safety and Health Act of 1970." The Contractor shall comply with all policies and regulations under the facility Environmental, Safety and Health Management System (ESHMS).

1.6.10.6 Mishap Reporting: The Contractor shall ensure Contract employees are adequately trained initially to prevent mishaps, injury and illness. All mishaps, injuries and illnesses shall be reported to the Environmental, Safety and Health Directorate on the Contractor’s Accident Reporting Form or on the Government Occupational Injury / Illness / Incident Report Form.

1.6.10.7 Medical: The Contractor shall maintain a log of all-occupational injuries and illnesses to comply with 29CFR1904. Within six working days after receiving information of an occupational injury or illness, appropriate information concerning such injury or illness shall be entered on the log. The Contractor shall submit to the COR a copy of the report on each job-connected injury.

1.6.10.8 Police and Fire Protection: The Contractor shall notify the appropriate office for emergency services and shall cooperate with all police and fire programs, drills, and instructions.

1.6.11 Post Award Conference / Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart

42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.12 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration.

The COR is authorized to perform the following functions:

1. Assure that the Contractor performs the technical requirements of the contract.

2. Perform inspections necessary in connection with contract performance.

3. Maintain written and oral communications with the Contractor concerning technical aspects of the contract.

4. Issue written interpretations of technical requirements, including Government drawings, designs, specifications.

5. Monitor Contractor's performance and notifies both the Contracting Officer and

Contractor of any deficiencies.

6. Coordinate availability of government furnished property, and provide site entry of Contractor personnel.

A letter of designation issued by the Contracting Officer will be issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates.

**The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.12.1 Non-Personal Service Statement: Contractor employees performing services under this order will be controlled, directed and supervised at all times by management personnel of the Contractor. The Contractor’s management shall ensure that employees properly comply with the performance standards outlined in the Quality Assurance Plan (QAP). Contractor employees will perform independent of and without the supervision of any Government official. Actions of contractor employees may not be interpreted or implemented in any manner that results in any Contractor employee creating or modifying Federal policy, obligating the appropriated funds of the U.S.

Government, overseeing the work of Federal employees, providing direct personal services to any Federal employee or otherwise violating the prohibitions set forth in FAR Parts 7.5 and 37.1. The Government will control access to the facility and will perform the inspection and acceptance of the completed work.

1.6.12.2 Inherently Government Functions: As defined in FAR 7.5, the contractor shall not perform inherently governmental functions in the performance of this contract. Any functions considered inherently governmental will be performed solely by government employees. The contractor must avoid performing or appearing to perform inherently governmental functions. If any work or task assigned can be construed as inherently governmental, the contractor must notify the Contracting Officer immediately for further direction. Below is a list of examples determined to be inherently governmental functions, this list is not all inclusive:

1.6.12.2.1 The determination of agency policy, such as determining the content and application of regulations, among other things.

1.6.12.2.2 The determination of Federal program priorities for budget requests.

1.6.12.2.3 The direction and control of Federal Employees.

1.6.12.2.4 The determination of budget policy, guidance, and strategy.

1.6.12.2.5 Other: Even though this contract may provide for performing services at the direction of Government personnel, the contract is not for personal services, and neither the Contractor nor his or her personnel are Government employees. The Government assumes no liability for injury occurring to Contractor personnel or to third parties, or for loss, damage, or destruction involving third parties' property as a result of the Contractor's operation. Except that the Government is liable for such loss, damage, or destruction caused by negligent or wrongful act(s) of Government employee(s) acting within the scope of their employment.

1.6.13 Key Personnel: The following personnel are considered key personnel by the government: On-Site Program Manager (PM) and On-Site Alternate Program Manager (APM). The contractor shall provide an On-Site PM who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the Contractor when the On-Site PM is absent shall be designated in writing to the Contracting Officer.

1.6.13.1 PM and APM: The On-Site PM or On-Site APM shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The On-Site PM or On-Site APM shall be reachable by phone 24 hours a day, 7 days a week, 365 days per year.

Duties include, but are not limited to:

o Creating and executing daily and project work plans;

o Identifying resources needed and assigning individual responsibilities;

o Managing day-to-day operational aspects of a contract PWS;

o Establishing procedures, applying methodology and enforcing support standards;

o Developing and preparing quality assurance procedures;

o Ensuring required documentation is complete, current and properly filed;

o Dealing with customer service complaints and mitigation;

o Developing and enforcing contract safety standards; and o Utilizing Government vehicle in support of service.

Position Minimum Qualification Requirements

Program Manager (PM) The PM has the overall responsibility for management and administration of a multi-discipline workforce performing BOS which includes custodial, dining facilities operations, transportation, and logistics associated with this PWS.

Education:

Bachelor’s Degree in Program, Project, or Business Management from an accredited college or university.

Experience:

Five years of specialized industry experience in operating administrative or managerial activities for a combination of facilities supporting functions directly related to Government industrial operations.

Designated Food Service Manager certification with five years of specialized experience with the Army Food Service Program.

Other requirement(s):

Active SECRET security clearance.

Valid driver’s license from a territory or state within the United States.

Food Service Manager Alternate PM (APM)

The APM has responsibility for management and administration of a multi-discipline workforce performing BOS which includes custodial, dining facilities operations, transportation, and logistics associated with this PWS.

Experience:

Five years of specialized industry experience in operating administrative or managerial activities for a combination of facilities supporting functions directly related to Government industrial operations.

Designated Food Service Manager certification with five years of specialized experience with the Army Food Service Program.

Other requirement(s):

Active SECRET security clearance.

Valid driver’s license from a territory or state within the United States.

1.6.13.2 Specific Conduct: The following restrictions apply to the Contractor and his/her employees:

1.6.13.2.1 Smoking: The Contractor employees are only allowed to smoke within the identified designated smoking areas on the facility.

1.6.13.2.2 Gambling: The Contractor shall not participate in games for money or personal property while on Government property.

1.6.13.2.3 Alcoholic Beverages and Narcotics: The Contractor shall not be under the influence of, use, or be in possession of any narcotic drug, hallucinogenic, marijuana, barbiturate, amphetamine, or alcohol while entering on or on Government property. This prohibition shall not apply in cases where the drug is being used as prescribed for a patient by a licensed physician.

1.6.13.2.4 Soliciting or Vending: The contractor shall not solicit or sell any items while on Government property.

1.6.14 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel are required to obtain and wear a facility Badge in the performance of this service.

1.6.14.1 Contractor Identification: When contractor personnel (full time, part time, and on call) perform the services required in this contract on a Government installation they are required to possess and wear something that with the Contractors name that identifies them as a contractor employee (badge, labeled shirt, linear, etc.).

1.6.14.2 While performing in a contractor capacity, contractor personnel shall refrain from using their retired or reserve component military rank or title in all written or verbal communications.

1.6.15 Physical Conditions: The contractor shall insure that each employee or sub-contracted employee working on RRMC is in good physical health and has the capabilities to perform the tasks assigned (i.e. if heavy lifting is required the employee must have the ability to perform heavy lifting without assistance from government employees.).

1.6.15.1 The Contractor shall require Food Service Workers and to have a medical screening prior to employment to insure that the applicant is healthy and does not have any potential transmissible diseases. The contractor shall report any Food Service Workers or applicants that become sick or display symptom of illness during their time of employment and the date of its onset (such as jaundice, Diarrhea, Fever, Vomiting, Sore throat with fever and lesion containing pus, Per TB MED 530 Tri-Service Food Code 2.4-2.6 the Contractor shall exclude an employee from a food establishment if the employee is diagnosed with an infectious agent specified in & TB MED Tri- Service Food Code 530 -2-4b.

1.6.15.2 Any Contract Employee that will be operating any Government Purchased

Vehicle including golf carts shall comply with DoDI 6055.4, DoD Traffic Safety Program.

1.6.16 Employee Conduct: All work under this contract shall be performed in a skillful, workmanlike and professional manner. The Contracting Officer may, in writing, require the Contractor to remove from the work any employee the Contracting Officer deems incompetent, careless, or otherwise objectionable, or for theft, possession and/or removal of materials, supplies, equipment, or any Government-owned property.

1.6.16.1 The Contractor shall be responsible for maintaining satisfactory standards of employee competency, conduct, appearance and integrity, and shall be responsible for taking such disciplinary action with respect to the employee(s) as may be necessary.

1.6.16.2 The Contractor shall prohibit his/her employees from disturbing papers on desks, opening desk drawers or cabinets that are not Government Furnished Property to the Contractor.

1.6.16.3 The Contractor’s employees are not permitted to enter the facility for any purpose other than work. They may not attempt to escort anyone such as family members, friends, or associates other than company officials who are on company business pertaining to this specific contract.

1.6.17 Phase-in / Phase-out Period: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board 30 days prior to the start and end of the contract for a phase in / phase out periods.

During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

1.6.17.1 Phase-In. The incumbent contractor will continue to perform at full capacity until 30 September 2021. To ensure a smooth transition in the change of work effort from the current contract, the new contractor shall begin a 30-day Transition Period prior to the end of the existing contractor’s performance period.

The purpose of this Transition Period is to:

Observe work accomplished by current employees Become thoroughly familiar with work requirements and work procedures Complete personnel requirements for hiring of personnel to assure satisfactory performance at the start of the first performance period Obtain security clearances Complete training requirements and accomplish necessary training of employees Complete the development of necessary work plans and procedures

The successor contractor will be allowed access to the facilities to familiarize supervisors, key personnel and staff with equipment, reporting, work scheduling and procedures. However, such access shall not interfere with the production efforts of current personnel. To preclude such interference, arrangements for access to the Government facilities shall be made with the QCP and contracting officer.

At the completion of the Phase-In Period, the successor contractor shall be fully capable of providing all services outlined in the PWS.

Inventory GFPs, not later than 30 calendar days after the start of the performance period. The successor contractor and the QCP, as designated by the contracting officer, shall conduct a joint inventory of all GFP. The successor contractor shall sign and take receipt for all items on the inventory.

1.6.17.2 Phase-Out. If there is a change in contractor, the incumbent contractor shall provide familiarization to the follow-on contractor. During the Phase-Out familiarization period, the incumbent shall be fully responsible for operation of Base and Operations Support Services.

In the event the re-competed contract is awarded to other than an incumbent, the incumbent contractor shall cooperate to the extent required to permit an orderly changeover to the selected offer. With regard to the successor contractor's access to incumbent employees, a recruitment notice will be allowed to be placed in each facility.

In the event the re-competed contract is awarded to other than the incumbent, the incumbent contractor shall turn over all the existing GFP, operating procedures, and continuity books.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 Contracting Officer (CO or KO): A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government.

**Note: The only individual who can legally bind the government.

2.1.3 Contracting Officer’s Representative (COR): An employee of the U.S. Government appointed by the Contracting Officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications.

**Note: This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 Defective Service: A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 Deliverable: Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6 Inherently Government Function: A function that is so intimately related to the public interest as to mandate performance by Government employees. An inherently governmental function includes activities that require either the exercise of discretion in applying Government authority, or the making of value judgments in making decisions for the Government. Governmental functions normally fall into two categories: the act of governing, i.e., the discretionary exercise of Government authority; and monetary transactions and entitlements.

2.1.7 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.8 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.9 Quality Assurance: The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.10 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.11 Quality Control: All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.12 Subcontractor: One that enters into a contract with a prime contractor. The

Government does not have privy of contract with the subcontractor.

2.1.13 Work Day: The number of hours per day the Contractor provides services in accordance with the contract.

2.1.14 Work Week: Monday through Friday, unless specified otherwise.

2.2 Acronyms:

ACOR Alternate Contracting Officer's Representative AFMIS Army Food Management Information Systems CFR Code of Federal Regulations CO (KO) Contracting Officer COR Contracting Officer Representative COTS Commercial-Off-the-Shelf DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DoD Department of Defense FAR Federal Acquisition Regulation GFP Government Furnished Property HIPAA Health Insurance Portability and Accountability Act of 1996 OCI Organizational Conflict of Interest ODC Other Direct Costs PFPA Pentagon Force Protection Agency PIPO Phase In / Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Plan QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Plan SVCDR Subsistence Vendor Contract Discrepancy Report TE Technical Exhibit WHS Washington Headquarters Services

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3.1 Government Furnished Property (GFP) and Services: The Government will furnish facilities, equipment, subsistence, supplies and expendable/durable items as GFP along with services specified in the PWS IAW the “Government Property” clause. GFP list for the services is attached as Technical Exhibit 5 (TE5) (Vehicles, Dining Facility Equipment, Office Equipment, Offices, Maintenance Facilities, etc.) Specified GFP and services shall only be used in the performance of this contract. When GFP is being utilized by Contractor Personnel, it shall be maintained to standards of appearance and kept clean. Government Furnished Vehicles may be washed at the facility wash rack.

3.1.1 Annual Inventory: An annual inspection and inventory of GFP shall be conducted during the anniversary month of the initial joint inspection and inventory and a report submitted to the COR within 10 workdays of the date inspection/inventory are completed. The report shall indicate shortage, loss, or destruction of and damage and excessive wear and tear to GFP.

3.1.2 Return of GFP: The Contractor shall return GFP if it is no longer needed for the performance of this PWS; however, returned GFP will not be replaced by the Government, and the unavailability or lack of GFP under these circumstances will not excuse nonperformance, or justify increase in cost to the Government. The Contractor shall notify the Government in writing of its intent to return GFP.

3.1.3 Missing, Stolen, Lost and Damaged GFP: The Contractor shall report GFP that is lost, damaged, destroyed by verbal means upon discovery of loss, damage and unaccountable GFP and provide written report within 2 days of verbal notification. A Letter of Fact and Finding shall be submitted to the COR within 15 days after discovery of lost, damaged, destroyed, or consumed in excess, GFP. The Contractor shall not be responsible for "fair wear and usage” of GFP but will be responsible to replace property if after an investigation is conducted and it was deemed that the damage occurred due to gross negligence or abuse by a Contractor Employee.

3.1.4 Government Owned Vehicles: Government Vehicles will be provided for services conducted under this PWS. Contractor will have to sign out driving vehicles from the Facility Dispatcher and conduct operational inspection (check fluids, lights, wipers, tires, etc.) and fill out a dispatch checklist provided by the dispatcher.

3.1.5 Preventive Maintenance Checks and Services (PMCS): Contractor shall conduct operational inspections prior to use of any Government Provided Equipment. Contractor shall document any faults on the Pre/Post Trip Inspection Check List for each piece of equipment and notify the facility maintenance shop of the faults (fluids are low, blades need sharpened, etc.).

3.1.6 Government Furnished Vehicles / Equipment: Contractor shall maintain motor vehicles and equipment to standards of appearance and kept clean.

3.1.7 Fuel: The Government will furnish operating fuels for GFP. However, Government-furnished fuel shall not be used to transport Contractor personnel for unauthorized purposes, i.e. lunch or to or from personal residence. The Contractor will notify the COR of the type(s) and amount(s) of fuel required to operate GFP and document the amount of fuel used on the dispatch checklist. The Contractor shall keep records of and account for all Government furnished fuel Government Furnished Fuel shall not be used for Contractor Provided Equipment.

3.1.8 Storage and Office Space: The Government will furnish space within the facility and within buildings outside the facility for offices. Space and equipment shall be kept neat and clean and returned to the Government at the expiration of the contract in reasonably the same condition as at the time of entering into the contract.