ATTACHMENT 3 - ICT A.R.S. - Revis...ct - Software Maintenance Services.pdf

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Attached to
SP4701-25-Q-0158 - Subsistence Internet Pricing and Forecasting Data Base Requirement
Solicitation number
SP4701-25-Q-0158
Issued by

About this file

This document is an ICT Accessibility Requirements Statement for Software Maintenance Services, detailing technical and functional accessibility requirements under Section 508 of the Rehabilitation Act. The document outlines specific criteria for information and communication technology (ICT) support services, including requirements for support documentation, help desks, call centers, training services, and automated self-service technical support.

Key technical criteria include provisions for accessibility features such as multiple modes of operation, support for users with disabilities, and features addressing vision, hearing, speech, manipulation, and cognitive limitations. The document specifies that ICT support services must provide information on accessibility and compatibility features, accommodate communication needs, and offer alternative modes of interaction for individuals with disabilities. The instructions direct readers to incorporate these accessibility requirements into solicitation documents and reference the Revised 508 Standards Toolkit for further procurement guidance.

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