Attachment 3 - Evaluation Factors.pdf

Factor 1: Price evaluation:

Price: The Quoter shall submit fair and reasonable prices for all services. The quote should contain the best terms from a competitive market price standpoint and will be evaluated comparatively against all quotes accepted. Firms submitted price will be compared to other quoters prices and the Independent Government Cost Estimate (IGCE) on a best or better comparative bases.

Price will be evaluated for reasonableness.

The Government will evaluate quotes for award purposes by adding the total price for all options to the total price for the basic requirement. Evaluation of options shall not obligate the Government to exercise the options.

Factor 2: Technical Evaluation:

TECHNICAL APPROACH: Each quoter must submit a written technical narrative and quote for evaluation which must provide sufficient information to demonstrate the corporate capabilities to satisfactorily perform the work involved. The evaluation will ensure the submittal meets or exceeds the program minimum requirements set forth in the SOW: Technical Quotes must address the following (please tab/index them accordingly):

Sub-Factor 2.1 Storage/Warehouse/Facility: Quoter shall identify the facility factors to be used under this contract. Facility description shall include location, size, layout, environmental and safety controls. Inventory mythology: separation of clean, patient-ready equipment and contaminated equipment that needs to be cleaned and disinfected. Compliance; safe storage and processing that's compliant with all applicable OSHA regulations and fire code safety rules.

Sub-Factor 2.2 Scope of Service Plan for Calls/Deliveries: The Quoter shall provide a plan that lists out the services the firm provides for Service call execution including policy on procedures for equipment set up/instruction, delivery procedures, cleaning and maintenance, and tracking dispersed equipment records and how the record is protected under

Title 38 U.S.C United States Code) and/or U.S. Code § 7332 - Confidentiality of certain medical records. A Pandemic operation plan should address any specialized operations that may be adversely affected in the event of a natural or man-made disaster.

Sub-Factor 2.3 Quality Assurance/Quality Control Program: The Quoter shall provide a comprehensive Quality

Assurance/Quality Control Program to meet the requirements indicated in the SOW (1) to include an Accreditation

Certification submittal, policy on record retention, a disclosure policy that describes how and when information is shared with outside entities;; written disaster and emergency preparedness plan. A Complaint policy describing how complaints are addressed, responded to, and documented.

Sub-Factor 2.4 Infection Control Policies: The Quoter shall provide an Infection control policies and procedures plan which describes sanitation/cleaning processes. The contractor shall provide documentation of training in infection control standards for all contractor personnel utilized in the performance of this contract.

1. Hand Hygiene

2. Wear Gloves

3. Respiratory hygiene and cough etiquette

4. Regular workplace cleaning

5. Patient Care Equipment cleaning

6. Waste Disposal

Factor 3: Past Performance Evaluation:

Past performance shall be evaluated in accordance with FAR part 15.305(a)(2). Quoters shall submit information on past performance for the same or similar scope of work and complexity to the subject requirement performed in the last 5 years.

Quoters may submit a Reference document listing up to 5 references to include a current contact name, e-mail address, and telephone number with a description of the work performed and questions listed. It is the Firm’s responsibility to notify references that the Contract Officer may be contacting them in connection with the acquisition.

A. Past Performance Example

Contract Title Agency or

Customer

(Industry Sector)

Contract Number /

Award Date

Period of

Performance

Contract Value

Evaluation rating/comments.

B. The Past Performance Reference Questions:

a. Timeliness of Service/Turnaround Time for delivery (in days) following vendor receipt of the prescription order.

b. Product Quality / Repair frequencies / Incidence of errors.

c. Volume - Was the vendor able to manage the volume within the established timeframes for delivery in the contract?

d. Type/Number of Billing Errors? Were invoices provided on paper or was an electronic process available/used?

e. Respect for HIPAA/Information Security – Patients / Credit Card Information. Does the vendor have the ability to encrypt patient/billing information?

f. Patient Satisfaction with the home respiratory services provided? Type/Number of patient complaints?

g. Efficiency and professionalism of administrative and laboratory service.

h. Compliant and Effective Infection Control Plan/Practices?

i. What corrective actions taken to resolve problems on past or existing contracts and trends in performance?

j. Safeguard of patient information/records.

k. Instances of nonperformance, no shows due to labor/staff delays? If yes, did the company offer any alternatives?

l. Areas were company can improve its service.

m. Would you award contract or purchase order to this company?

The Government may evaluate present and past performance information through discussions with the references provided with the solicitation; use data independently obtained from other Government or commercial sources, including, but not limited to

Government databases; and/or rely upon documented business experience with the offeror.

The Government reserves the right to obtain information for use in the evaluation of past performance from any and all sources.

This performance assessment represents the Government evaluation team's judgment of the probability of a firm’s successfully accomplishing the requirement effort based on the firm’s demonstrated past and presents performances. Past performance will be rated as follows based on Relevancy and Confidence:

Relevancy Definitions

1. Very Relevant Past/present performance effort involved essentially the same magnitude of effort and complexities this solicitation requires.

2. Relevant Past/present performance effort involved much of the magnitude of effort and complexities this solicitation requires.

3. Somewhat Relevant Past/present performance effort involved some of the magnitude of effort and complexities this solicitation requires.

4. Not Relevant Past/present performance efforts involved little or none of the magnitude of effort and complexities this solicitation requires.

Confidence Definitions

1. High Confidence Based on the offeror's performance record, the government has high confidence the offeror will successfully perform the required effort.

2. Significant Confidence Based on the offeror's performance record, the government has significant confidence the offeror will successfully perform the required effort.

3. Satisfactory Confidence Based on the offeror's performance record, the government has confidence the offeror will successfully perform the required effort. Normal contractor emphasis should preclude any problems.

4. Unknown Confidence No performance record is identifiable.

5. Little Confidence Based on the offeror's performance record, substantial doubt exists that the offeror will successfully perform the required effort.

6. No Confidence Based on the offeror's performance record, extreme doubt exists that the offeror will successfully perform the required effort.