Attachment 3.2 - SOW.pdf

STATEMENT OF WORK (SOW)

Department of Homeland Security (DHS) U.S. Citizenship and Immigration Services (USCIS)

Sign Language Interpreter Services

1. PROJECT TITLE: Accommodation Support Services for the Field Offices and all subordinate Field Offices.

2. BACKGROUND: USCIS provides immigration benefits through Service Centers, District Offices, Field Office, and Application Support Centers. The Field Offices have a requirement for ad hoc American Sign Language (ASL) Interpretation Services to support applicants who are deaf. Such applicants attend various interviews, naturalization services, and information services appointments and will need sign to voice and voice to sign interpretation/translation services. The service will allow the applicant to fully participate in required interactions with USCIS staff.

3. SCOPE: Provide in-person sign language interpretive services on an as-needed basis for Deaf or Hard of Hearing applicants within Field Operations Directorate see Section 6, Place of Performance below. These services will be utilized during interviews, naturalization ceremonies, information services appointments, and other interactions with USCIS staff members as required. The Contractor shall provide interpreter services of both sign to voice and voice to sign utilizing Signed English (SE) and/or American Sign Language (ASL) and Certified Deaf Interpreter (CDI). Scheduled appointments are crucial for the applicants to attend and it is imperative that interpreter services are received; if a scheduled interpreter cannot meet the required timeframes a qualified replacement interpreter should be made available.

4. APPLICABLE DOCUMENTS: Title I of the Americans with Disabilities Act of 1990 (ADA), the ADA Amendments Act of 2008, Section 501 of 1973, and The Genetic Information Nondiscrimination Act of 2008 (GINA), all which can be located at the following website: http://www.eeoc.gov/

5. SPECIFIC TASKS:

a) Ad-hoc in-person sign language interpreter services for the following, but not limited to regular scheduled appointments during business hours (Monday through Friday, 7am to 5pm EST, excluding federal holidays) meetings, weekend events, and after normal business hour events. The days and times of ad hoc events may vary.

b) A team of two interpreters, one American Sign Language and one Certified Deaf Interpreter may be needed in instances where it has been determined that the applicant to be serviced requires both an ASL and CDI interpreter.

c) Local interpreters are requested.

f) Ad hoc services shall be reflected in 2-hour increments for the base request and then 30-minute increments in addition to reflect http://www.eeoc.gov/laws/statutes/ada.cfm http://www.eeoc.gov/laws/statutes/rehab.cfm http://www.eeoc.gov/laws/statutes/gina.cfm http://www.eeoc.gov/laws/statutes/gina.cfm http://www.eeoc.gov/

g) A detailed call log of each service event shall be maintained by the Contractor company to include but is not limited to the following information:

• Date, time, duration of hours/minutes

• Location

• Amount charged

• Description of event

• Any problems and mitigation of issues/follow-up needed

• Applicant A#

h) The contractor is required to notify the government in writing when 85% of each CLIN has been expended. Any work hours worked by the contractor above the ceiling value of the award shall not be reimbursed by the government.

j) No contract employee is authorized to perform work at a government site without a Government employee being present.

k) Contractors will not be provided with a PIV card. Contractors will be provided with an identifying badge, which is to be worn conspicuously at all times while contract employees are on site at USCIS facilities and/or while providing services for USCIS applicants on behalf of USCIS.

l) In the event the Contractor terminates associated contract employees, or any contract employee resigns, the contractor is obligated to inform the COR, in writing, within one business day of the termination/resignation.

m) The services exclude federal holidays: New Year’s Day, Martin Luther King Jr.’s Birthday, Presidents Day, Memorial Day, Juneteenth, Independence Day, Labor Day Columbus Day, Veteran’s Day, Thanksgiving Day, Christmas.

n) Upon arrival, interpreters shall briefly meet with the USCIS staff as needed to discuss appropriate actions within the work environment.

o) The contractor shall develop and maintain a contingency plan if there is a no show for a scheduled interpreter. Upon notification from the government the contractor will send a replacement cleared interpreter. Any premium cost incurred will not be billed to the government.

6. PLACE OF PERFORMANCE:

FIELD OFFICE Locations

Field Offices Address

Albany

500 New Karner Road Third Floor Albany, NY 12205

Boston

John F. Kennedy Federal Building, 15 New Sudbury St. Room E- Boston, MA 02203-0701

Buffalo 306 Delaware Avenue Buffalo, NY 14202-2404

Hartford, 450 Main Street, 1st Floor, Hartford, CT 06103-3060

Lawrence 450 Main Street, 1st Floor, Hartford, CT 06103-3060

Manchester 450 Main Street, 1st Floor, Hartford, CT 06103-3060

Providence 1543 Atwood Avenue, Johnston, RI 02919

Pom 207 Gannett Drive, South Portland, ME 04106-6909

STA

463 Mountain View Drive Suite 200 Colchester, VT 05446

Cincinnati

JW Peck Federal Bldg, 550 Main Street, Room 4001, Cincinnati, OH 45202

Cleveland

AJC Federal Building, 1240 East Ninth Street, Room 501 Cleveland, OH 44199-2085

Columbus 395 East Broad St., Suite 100 Columbus, OH 43215

Indianapolis 1099 N. Meridian St., 10th floor Indianapolis, IN 46204

Louisville 411 S. 4th St., Suite 200, Louisville, KY 40202

Philadelphia 30 N. 41st Street Philadelphia, PA 19104

Pittsburgh 777 Penn Center East, Building 7, Penn Center Blvd Suite 600, Pittsburgh, PA 15235

Brooklyn

Jacob Javits Building 26 Federal Plaza 8th Floor RM. 8-800 New York, NY 10278

Long Island, 30 Barretts Avenue Holtsville, NY 11742

New York City

Jacob Javits Federal Building, 26 Federal Plaza 3rd Floor Room 3-120 New York, NY 10278-

Queens, Jacob K Javits Federal Building 26 Federal Plaza 9th Floor, Room New York, NY 10278

Mt Laurel, 530 Fellowship Road, Mount Laurel, NJ 08054

Newark, Peter Rodino Federal Building, 970 Broad Street Newark, NJ 07102-2506

Cranbury, 8 Cedar Brook Drive, Cranbury, NJ 08512

Baltimore, 3701 Koppers Street, Baltimore, MD 21227

Charleston 1821 Sam Rittenberg Boulevard, Charleston, SC 29407

Norfolk, 5678 East Virginia Beach Blvd., Norfolk, VA 23502

Raleigh, 301 Roycroft Drive Durham, NC 27703

Washington, DC (Fairfax) 2675 Prosperity Avenue Fairfax, VA 20598-2400

Atlanta, 2150 Parklake Drive NE, Atlanta, GA 30345

Jacksonville, 4121 Southpoint Boulevard Jacksonville, FL 32216-0930

Greer 501 Pennsylvania Avenue, Greer, SC 29652

Memphis 80 Monroe Ave., 7th Floor, Memphis, TN 38103

Montgomery 3381 Atlanta Hwy, Montgomery, AL 36109

Fort Smith 4624 Kelley Highway, Fort Smith, AR 72904

Charlotte 6130 Tyvola Centre Drive, Charlotte, NC 28217

New Orleans, 1250 Poydras Street, Suite 1800, New Orleans, LA 70113

Orlando, 6680 Corporate Centre Blvd Orlando, FL 32822

Tampa, 5629 Hoover Blvd.

Tampa, FL 33634

West Palm Beach, 9300 Belvedere Road Royal Palm Beach, FL 33411

Hialeah, 5880 NW 183rd Street Hialeah, FL 33015

Kendall, 14675 SW 120th Street Miami, FL 33186

Miami, 8801 NW 7th Avenue Miami, FL 33150

Oakland Park, 4451 NW 31st Avenue, Oakland Park, FL 33309

Albuquerque, 1551 Mercantile Ave., NE Suite A, Albuquerque, NM 87107

El Paso, 1545 Hawkins Boulevard, Suite El Paso, TX 79925

Harlingen

1717 Zoy Street Harlingen, TX 78552

Phoenix 1330 South 16th Street Phoenix, AZ 85034

Salt Lake City, 660 South 200 East Suite 400 Salt Lake City, UT 84111

Las Vegas 5650 W. Badura Ave, Ste 100 Las Vegas, NV 89118-4712

San Antonio, 20760 North US Highway 281, Suite A San Antonio, TX 78258

Tucson, 4475 South Coach Drive, Tucson, AZ 85714

Denver, 12484 E. Weaver Place Centennial, CO 80111

Kansas 10320 NW Prairie View Road Kansas City, MO 64153

Houston, 810 Gears Road, Suite 100, Houston, TX 77067

Dallas, 6500 Campus Circle Drive East Irving, TX 75063

Omaha, 1717 Avenue H E, Omaha, 68110

Reno, 790 Sandhill Rd

Reno, NV 89521

Oklahoma City, 4400 Southwest 44th Street, Suite A Oklahoma City, OK 73119-

Chicago, 101 W. Ida B. Wells Drive Chicago, IL 60605

Detroit, 11411 East Jefferson Avenue Detroit, MI 48214

St Louis, Robert A. Young Federal Bldg., 1222 Spruce Street, Room 2.205 St. Louis, MO 63103-2815

Boise, 1185 South Vinnell Way Boise, ID 83709

Portland, 1455 NW Overton St., Suite 1 Portland, OR 97209

Seattle, 12500 Tukwila International Blvd. Seattle, WA 98168-2506

Spokane, U.S. Courthouse 920 West Riverside Drive, Room 691 Spokane, WA 99201

Yakima, 415 North 3rd Street Yakima, WA 98901

Sacramento, 650 Capitol Mall, 2nd Floor Sacramento, CA 95814

San Francisco, 630 Sansome Street, Suite 1080 San Francisco, CA 94111-2280

San Jose, 1450 Coleman Ave Santa Clara, CA 95050

Fresno, 744 P. Street Suite 170, Fresno, CA 93721

San Fernando Valley, 19809 Prairie St, Ste 100 Chatsworth, CA 91311

Imperial, 509 Industry Way, Suite A Imperial CA 92251

San Bernardino, 995 Hardt Street San Bernardino, CA 92408

Los Angeles, 300 N. Los Angeles St., Rm 8118 Los Angeles, CA 90012

Los Angeles County 00 N. Los Angeles St., room 6570 Los Angeles, CA 90012

San Jose, 1450 Coleman Ave Santa Clara, CA 95050

San Diego, 1325 Front St. San Diego CA.

San Diego, CA 92187

7. PERIOD OF PERFORMANCE:

The base period of performance: 09/29/2023 – 09/28/2024 09/29/2024 – 09/28/2025

8. POINT OF CONTACT:

Point of Contact (COR) James Adams james.m.adams@uscis.dhs.gov

9. PERSONNEL AND QUALIFICATIONS:

All interpreters and professionals providing Sign Language Interpreting services, whether primary or additional, must meet the qualifications listed below AND must go through the Entrance on Duty (EOD) process upon award of the contract.

a. Be 18 years old or older.

b. Hold a high school diploma or equivalent.

c. Be a U.S. citizen.

d. Fluency in American Sign Language (ASL) or requested system depending on the effective communication access needed by the task orders.

e. Be certified/qualified in interpreting English to ASL, or other sign system, and transliterating from ASL, or other sign system, to English.

f. Have a minimum of three years of experience that involved transliterating and interpreting through the use of ASL or other sign system depending on the effective communication access needed by the task orders.

g. Be registered with the Registry of Interpreters for the Deaf (RID) and hold a certification of NIC (National Interpreter Certification) or CDI (Certified Deaf Interpreter) or have a state-equivalent certification/licensure; and Comply with the Professional Code of Ethics established by RID or state Professional ethics established by the states.

h. Interpreters shall have the ability to voice interpret when a Deaf or Hard of Hearing person’s speech is not easily understood.

i. Interpreters shall have the ability to imitate nuances, tone information, inflection, and the spirit of the speaker’s voice to enable the Deaf or Hard of Hearing person to fully receive messages.

j. Interpreters must be courteous.

k. When more than one (1) interpreter is needed for an assignment, interpreters must work collaboratively and professionally with each other.

Reporting Requirement for Suspected or Confirmed Incidents Relating to PII/SPII mailto:james.m.adams@uscis.dhs.gov

Contractors must report the suspected or confirmed loss or compromise of Sensitive PII to USCIS in a timely manner and cooperate with USCIS's Inquiry into the incident and efforts to remediate any harm to potential victims.

1. Contractor must report the suspected or confirmed loss or compromise of Sensitive PII by its employees or sub- Contractors to the USCIS Contracting Officer's Representative (COR) or Contracting Officer within one (1) hour of the initial discovery to the USCIS Security Operation Center at uscissoc@uscis.dhs.gov and the USCIS Office of Privacy at uscis.privacyincidentsbreaches@uscis.dhs.gov.

2. The Contractor must complete annual privacy awareness training through the USCIS training platform by which its employees and sub-Contractors are trained to identify and report potential loss or compromise of Sensitive PII.

3. The Contractor must provide a written report to USCIS within 24 hours of the suspected or confirmed loss or compromise of Sensitive PII containing the following information:

a. Narrative, detailed description of the events surrounding the suspected loss/compromise.

b. Date, time, and location of the incident.

c. Type of information lost or compromised.

d. Contractor's assessment of the likelihood that the information was compromised or lost and the reasons behind the assessment.

e. Names of person(s) involved, including victim, Contractor employee/sub-

Contractor and any witnesses.

f. Cause of the incident and whether the company's security plan was followed or not, and which specific provisions were not followed.

g. Actions that have been or will be taken to minimize damage and/or mitigate further compromise.

h. Recommendations to prevent similar situations in the future, including whether the security plan needs to be modified in any way and whether additional training may be required.

4. The Contractor must cooperate with USCIS or other government agency inquiries into the suspected or confirmed loss or compromise of Sensitive PII.

5. At the government's discretion, Contractor employees or sub-Contractor employees may be identified as no longer eligible to access Sensitive PII or to work on that contract based on their actions related to the loss or compromise of Sensitive PII.

10. TRAVEL:

Travel (more than 50-mile radius) may be offered as a reimbursable cost and may be billed against a Travel CLIN.

mailto:uscissoc@uscis.dhs.gov mailto:uscis.privacyincidentsbreaches@uscis.dhs.gov

Although, non-local travel will not be expected, if it becomes required any arrangements for long distance travel or travel time compensation must be authorized by the requesting program office as well as the Contracting Office point-of-contact before being made. Non-local travel will be reimbursed in accordance with the Federal Travel Regulations and current GSA per diem/mileage rates. Any expenses exceeding $75.00 must be documented by receipt copies that are submitted along with the invoice document pertaining to that travel event.

Any unique event that requires non-local travel that involves parking, tolls or mileage reimbursement needs approval from the Contracting Officer's Representative and the Contracting Officer prior to any arrangements being made.