Attachment 3.1 Statement of Work.docx

STATEMENT OF WORK

U.S. DOT NON-CORE

Telecommunications Operations and Maintenance Support Services and Related Supplies

PRESENTED BY:

U.S. Department of Transportation Office of the Secretary Office of the Chief Information Officer Office of Infrastructure and Operations

Contents

STATEMENT of WORK For DOT’s non-Core Telecommunication Operations and Maintenance (O&M) Support Services and Related Supplies

1.0 Introduction

The United States Department of Transportation (DOT) is a large and diverse organization, with over 50,000 employees in the Office of the Secretary of Transportation (OST) and its 11 Operating Administrations (OA’s). The DOT’s mission is to: “Serve the United States by ensuring a fast, safe, efficient, accessible, and convenient transportation system that meets our vital national interests and enhances the quality of life of the American people, today and into the future”. DOT’s strategic plan recognizes that information technology (IT), both voice and data is a vital means of fostering Department goals for improving “safety, mobility, global connectivity, environmental stewardship, security, and organizational excellence.”

In response to public expectations, Congress and the President have mandated a major transformation in the way the government serves citizens and is responsible in accounting for expenditures in delivering those services. In the rapidly evolving and increasingly critical role of information technology’s part in meeting citizen demands, the role and responsibilities of the DOT’s Chief Information Officers (CIO) for assuring the successful and cost-effective delivery of services and oversight of the resources that provide the services has dramatically increased. This acquisition, to a considerable degree, will support the DOT in meeting its citizen centric service objectives and the Office of the Chief Information Officer (OCIO) in addressing IT resource accountability requirements.

The objective of DOT’s non-Core Telecommunication Operations and Maintenance (TOM) Support Services and Related Supplies acquisition is to support the non-Core telecommunications operations, maintenance requirements and telecommunication administrative support of DOT customers at the best value possible. The award for non-Core assets and infrastructure TOM, and telecommunication administrative support will provide dedicated resources supporting the DOT locations and other telecommunication’s requirements.

The OCIO’s Office of Infrastructure and Operations (I&O) organization provides enterprise-wide fee-for-service telecommunications solutions through the DOT’s Working Capital Fund (WCF), and manages the DOT’s non-Core telecommunications operations and maintenance support functions. All work performed under this contract vehicle will require review and status reporting to the OCIO.

2.0 Background

The DOT has a considerable investment in telecommunication assets and infrastructure within its headquarters building at 1200 New Jersey Avenue SE, adjacent east tower and other metropolitan area locations as listed in Section 9.0 of the Statement of Work (SOW). The support environment has been identified as “non-Core” O&M support services and related supplies.

The DOT non-Core telecommunication environment consists of support for voice and data cabling infrastructure (CAT6 cabling, fiber, and coaxial cabling systems) for the telecommunications room management and connectivity to over 70 distribution room and network within DOT HQ, and data center management at various DOT locations to include Data Center Infrastructure Management (DCIM). It also includes the following related areas of support:

· Distributed Antenna System (DAS)

· Cable TV (CATV) and Streaming Video Distribution to include satellite (C/KU Band)

· Campus WI-FI to include management of satellite telephones

· Moves, adds and changes (MAC) for an array of telecom devices to include: Avaya, Polycom and Cisco brand name products

3.0 Scope

This requirement is for DOT telecommunication’s cabling and connectivity infrastructure; telecommunications room management and connectivity, telecommunication’s assets inventory; the moves, adds and changes (MAC) of customer provided equipment (CPE); and telecommunications environment management and other support services and related supply requirements associated with the TOM non-Core environment.

In addition, the scope of this requirement also includes other function areas of support, to include but not limited to:

· Infrastructure Support

· Circuit Extensions

· Telephone Support

· Distributed Antenna System Support

· CATV Head End System and Distribution Operation and Maintenance

· Data Center Operation and Support

· WLAN Support

· DCIM (Data Center Infrastructure Management)

The Contractor is expected to continuously seek new technologies and efficiencies regarding non-Core Telecommunication O&M capabilities and services. The work requirements specified in this document shall apply to all DOT non-Core O&M activities as summarized in this document and described in further detail herein, as well as any applicable attachments and exhibit documents.

4.0 Requirements

The Contractor shall provide all personnel necessary for the management, operations and maintenance, both scheduled and unscheduled, of DOT’s non-Core assets and infrastructure environment. The Contractor shall provide competent, experienced and qualified technical personnel to support and maintain the required DOT non-Core telecommunication assets and infrastructure environment. The Contractor shall provide a documented maintenance program and a staff dedicated to the support of the DOT non-Core telecommunications assets and infrastructure environment located at the DOT SFC Headquarters, locations in the immediate metropolitan Washington, DC area, the DOT Disaster Recovery (DR) location at Stennis Mississippi, and other DOT maintained locations elsewhere in the United States and territories, as defined in Section 10.0 of the SOW. All equipment and services shall conform to the specifications described in this Statement of Work (SOW) and in accordance with the Original Equipment Manufacturer (OEM) unless otherwise authorized in advance by the Government. As part of the services under this contract, the Contractor is expected to continuously seek new technologies and efficiencies regarding non-Core Telecommunication O&M capabilities and services.

The following requirements will be fulfilled through the execution of individual task orders to be awarded under this contract.

4.1 Non-Core Program Management

The Contractor shall provide program management services to oversee and manage the scope of all work performed under this contract and provide reporting to the Office of the Chief Information Office (OCIO). The Contractor shall be responsible for employing sufficient qualified management, technical and support personnel to perform all tasks as described in Task Orders. The Contractor shall ensure personnel have all applicable industry certifications (BICSI and others). The contractor’s personnel shall be fully capable of performing in an efficient, reliable and professional manner. The Contractor shall have the personnel, organization, and administrative controls necessary to ensure that all delivered products meet the performance standards specified in the SOW. The Contractor shall ensure that all work comply with the requirements for deliverables, standards of performance, Government furnished information and security requirements as specified in the Task Order(s).

4.1.1 Status Reports

The Contractor shall submit daily reports via email to the COR of each task order and the OCIO federal task for all work under this IDIQ. The Contractor shall also submit a monthly status report which includes a financial analysis of task order(s) to the COR, the Federal Lead and the Contracting Officer (CO). These reports shall be submitted on a monthly basis by the 10th business day of each month following the month being reported. The reports shall be in a format agreed to by the COR, to include the following items, at a minimum:

A financial summary of costs incurred by CLIN, for both the reporting period and cumulative, compared to the proposed amount for the reporting period and cumulative by the 10th business day of each month following the month being reported. The financial summary shall include a delineation of price elements such as: billed T&M or FFP values by CLIN, ODC travel costs, subcontractor costs, and an itemized list of all other direct costs incurred during the reporting period.

4.1.2 Inventory Reporting

The Contractor shall maintain an inventory of cable infrastructure components with minimum quantities to mitigate the downtime during an emergency. All cabling components installed shall adhere to the approved materials list as established in the DOT non-Core contract currently in place. Materials will be stored in a location protected from theft, vandalism and weather. All DOT devices shipped to the Stennis Data Center for installation shall be stored in the same manner until installation occurs and decommissioned devices will be handled through coordination with the device owner and the Asset Management Team at HQ, and in accordance with the Change Request process.

The Contractor shall conduct a quarterly inventory of the entire cabling infrastructure and associated equipment and deliver the results to the Government. The format for this document shall be MSWord or Excel. The Government reserves the right to participate in this inventory or reject the results.

4.1.3 Weekly Status Review Meeting and Minutes

The Contractor shall attend a weekly meeting to review past activities, current/anticipated issues and other matters. For this meeting, the Contractor shall provide a presentation to the Government that covers the following topics, as a minimum:

(1) Major Project Status. This portion should include discussions and status reports concerning any major telephone infrastructure projects that are currently in work or were completed during the reporting period. Major projects may include such activities as additional equipment racks in the room, major upgrade of riser/horizontal cabling, major upgrade of new fiber or coaxial cabling.

a. Maintenance and Work Order Summary. This portion shall include a listing of both corrective and periodic maintenance actions required and performed on each major cabling subsystem of the telephone network during the reporting month. This summary shall also include both the date required by the manufacturer’s technical manuals and the date any periodic maintenance was actually accomplished.

b. This portion shall further summarize by type (emergency, priority, routine), date and quantity the number of maintenance and service orders received, completed and those that remain outstanding. Brief comments regarding any particular work order may also be included.

(2) Previous Issues/Problems. The current status and/or resolution of issues and/or problem areas identified in previous meetings should be addressed in this section. A description of the resolution and the expected resolution date should also be included.

a. Current Issues/Problems. This section should identify new issues or problems that arose during the reporting period or are anticipated to arise in the future. Recommended solutions with an associated milestone schedule should also be provided, if appropriate.

b. The Contractor shall take minutes of meetings and deliver a copy of the minutes to the Government not later than five (5) working days after the meeting. The minutes shall summarize all issues discussed, resolutions reached, and actions assigned.

4.1.4 Personnel Management

The Contractor shall manage proposed team members in compliance with all security and other onboarding requirements. The Contractor shall provide a qualified workforce capable of performing the required tasks under this contract to ensure the effective management and administration of all work activities. This includes ensuring that all work activities are performed in a timely and cost-effective manner while maintaining the highest quality of performance. There may be additional evening and weekend time required under the contract task orders. These stipulations may occur on short notice thereby the Government reserves the option to levy these requirements on the Contractor in a similar fashion. The Contractor shall be responsive and provide appropriate operational and supervisory personnel to perform the work required. In addition, based on the contract requirements, the Contractor shall maintain a rotating weekly, on-call schedule, which shall include technical staff available to solve emergency problems after hours. There shall be a primary and in the event staff is unavailable, a secondary staff member for each week. These staff members shall provide "single-point-of-contact" for solving the reported problems and shall provide any resource necessary to restore service.

The Contractor shall identify, track, and report on risks, resolve problems, and verify effectiveness of corrective actions. The Contractor shall institute and maintain a process that ensures problems and action items discussed with the Government are tracked through resolution and shall provide timely status updates on risk and issues reported.

The Contractor shall ensure results of Contractor actions taken to improve performance are tracked and lessons learned are documented and incorporated into applicable processes.

The Contractor shall establish, maintain, and/or update a documented set of disciplined, mature, and continuously improving processes for administering all TO efforts with an emphasis on cost-efficiency, schedule, performance, responsiveness and consistently high- quality delivery.

The Contractor shall ensure all deliverables, documentation, and artifacts strictly adhere to the DOT policies, processes, and templates as applicable. Contractor-proposed formats for reports, deliverables and documentation shall be approved by the Government prior to acceptance. The Contractor shall provide a deliverables schedule to ensure on-time delivery of contract requirements.

The Contractor shall ensure that all Contractor staff conduct themselves with the utmost of professional courtesy and standards at all times including but not limited to, meetings, written communications, documentation, interactions with customers, etc.

The Contractor shall provide, for all tasks and subtasks, meeting support by planning and arranging for meetings, preparing meeting materials and recording and disseminating minutes; developing and tracking correspondence, reports (including ad hoc) and briefing materials; maintaining a document library.

The Contractor shall coordinate with all OCIO teams and different vendors on all changes and daily operations as well as comply with all approved plans, policies and standard operating procedures of the OCIO. OCIO teams include but are not limited to Asset Management (including Hardware and Software), Change Management, Configuration Management, Release Management, Test Management, Infrastructure, End User, Data Center Management, Network, Server, Storage, and Telephony Management.

The Contractor shall ensure the contractor staff are completing all Electronic Telephone Service Requests (ETSR) in the OCIO Service Management System, Remedy, in timely manner when working on OCIO task orders that support the Common Operating Environment (COE) to ensure proper chargeback to OCIO customers.

4.2 Non-Core Infrastructure Support

This requirement shall apply to the voice and data network cable systems, fiber cabling systems, coaxial cabling systems, security cabling systems, and the Distributive Antenna System (DAS), the Wireless Local Area Network (WLAN), and CableTV (CATV), and Satellite Services to include Inmarsat and Iridium phone sets as well as other Customer Provided Equipment (CPE) if present in the DOT facility All work shall comply with the requirements of National Electrical Code, the Building Industry Consulting Service International (BICSI), the Institute of Electrical and Electronics Engineers (IEEE) and the National Electrical Safety Code. DOT’s current infrastructure was installed using Ortronics products at DOT HQ and Leviton products at the FAA sites. Therefore, to keep this type of IT architecture, DOT requires that contractors supporting DOT IT Infrastructure be Oasis and Legrand certified.

The Contractor shall create and maintain an updated Standard Operating Procedure on all aspects of work covered under Non-Core Infrastructure Support The Contractor shall not modify the physical voice and data infrastructure in any way without the approval of the Government Contracting Officer Representative (COR). The Contractor shall activate connections, assuming the capacity is available, add, move, and change data patch cords and “dress” cabling according to the approval DOT policy.

The Contractor shall perform the maintenance and installation activities associated with lines and equipment between the Main Distribution Frames (MDF) and the point of termination. These duties include the following tasks:

· Maintenance and repair activities for cable and customer premise equipment.

· Provide circuit extensions.

· Installation of any cable required for voice communications.

· Installation of any cable required for other electronic equipment used solely for the transmission of data. This includes switches, bridges, routers, terminal servers, multiplexers, media convertors, satellite equipment, and repeaters.

· Installation of any required cable for the transmission of CATV signals, video, or distributive antenna system. This includes coaxial and fiber-optic.

· Installation of any required cable for the transmission of WLAN signals.

· Responsible for the configuration design, installation, testing, modification, trouble diagnosis, maintenance, repair, database support, and systems software support required for move, addition and change activity, new customer provided equipment (CPE) installs, and installation of inside cable plant and riser distribution systems.

· Responsible for ensuring the accuracy of all cable records, station equipment databases, and any other related documentation and records required to maintain accurate inventories, telecommunications room management, and accurate customer billing related to moves, additions, and changes.

· Install, test and certify cables per current ANSI / TIA / EIA standards to ensure consistent performance for installed cables across all locations.

· Document and maintain as-built drawings and charts per EIA/TIA standards and follow the DOT established change management process.

· Responsible for repair of existing cabling equipment and cabling systems.

· Manage the layout of the telecommunications room and color-code wiring scheme to make future troubleshooting, repairs, and upgrades less costly.

· Track and manage cabling inventory of the voice and data infrastructure and develop a management tool that identifies pair and riser assignment and availability.

· Test and verify the continuity of cables from the main point of entry to the telecommunications closet to document how many pairs are available and usable.

· Responsible for determining if all pairs are usable, free of shorts, and capable of being connected to a termination device.

· Responsible for verifying in-use and spare pairs of cables in the telecommunications room and auditing infrastructure in the telecommunications room to validate what telephone and device is connected to each.

· Responsible for maintaining a database to include cabling inventory and that database shall be continuously updated when design work affects the building's wiring as-builds.

· Provide the Government with an overview of the database addressed in the bullet point above. This shall include what database the Contractor is using (internal or external) and reporting capabilities within sixty (60) days of contract award.

· Responsible for installing all horizontal data wiring, jack boxes, raceway, wall plates, punch-down blocks, and identification labels.

· Responsible for reviewing the existing DOT cabling design and configuration, and to document required as-build changes.

· Responsible for performing preventive and corrective maintenance activities such as inspecting and servicing the cable systems and its hardware and making any adjustments or repairs necessary

· Spares Replenishment which shall be equal to or better than the original items provided at time of award in both capability and performance. The cost of replenishments shall be reimbursed by the Government through the “Other Direct Costs” mechanism.

· Perform Telephone/Network Cable Terminations by installing appropriate termination hardware such as RJ45, CAT6, Fiber Optic, Coaxial, and other hardware, as may be required, at the designated location and terminate the required number of cable pair. This shall include providing all termination hardware and parts necessary to complete the installation.

· Perform Telephone/Network Cable Removals from the termination device(s) (RJ45) and remove the cable(s) from cable ducts/raceways and termination blocks, if appropriate.

· Remove network termination hardware at a user location, if required.

The Contactor shall document and manage configuration and maintenance information to ensure that all data required to update the appropriate records is provided to the Government upon completion of the work and entered appropriately into applicable configuration management system.

4.2.1 Additional Non-Core Services

The following non-core telecommunications services may be part of the DOT Headquarters support functions of the Contractor.

4.2.1.1 Wireless Local Area Network (WLAN) Support

WLAN support enables the DOT non-core telecommunication with maintenance and enhancements to ensure connectivity of DOT site locations at DOT area locations and field sites as described in contract task orders. It requires the Contractor to be familiar with and have experience in Radio Frequency (RF) design and deployment and RF characteristics, spectrum analyzer usage, RF generation and measurements. The government requires work to use AirMagnet Enterprise Analyzer for Cisco’s Unified Wireless Network which is compliant with the DOT Wi-Fi network in supporting the DOT requirement(s).

The Contractor shall perform the following tasks to included but not limited to:

· Coordinate, manage, and conduct Heat Map surveys to support DOT Wi-Fi installation and maintenance.

· Provide engineering support for the Wireless LAN systems for the DOT.

· Assist in placement of Wireless Access Portals (WAP’s) and assist in maintenance of the WAP’s and associated infrastructure.

· Provide engineering support for the UHF radio systems of the Uniformed Guard Force, the UHF radio system of the Safety Wardens, the HF radio system for the CMC, and the VHF radio system for the Protective Detail to the Secretary of Transportation.

· Provide engineering support to the CMC, OST Infrastructure and Operations, and Modal entities on Inmarsat and other SATCOM telephone systems.

· Provide DOT information to the Spectrum Manager on frequencies assigned to DOT.

· Design, assemble, test, deploy and supports mobile RF communications terminals as required.

4.2.1.2 Customer Provider Equipment (CPE) Operations Support Services The Contractor shall remove the appropriate CPE items from spares stock, install the equipment in accordance with generally accepted telephone practices, update inventory records and notify the Government that replacement CPE is required. CPE additions shall include, but not limited to activities such as:

· Installing a new telephone set

· Installing additional hardware features on an existing set

· Exchanging one type of telephone set for another

· Moving a Telephony device from pone location to another

· Replacing a defective Telephony, WLAN, or DAS, or CATV component

CPE additions shall include any work required for installing the cable(s), connectors and other miscellaneous hardware that may be required to connect the CPE to the cable system termination point at the user’s location.

4.2.1.3 Cable TV Support at DOT Headquarters

The Contractor shall provide support in the areas of Cabling, Antenna, Satellite, and Closed Circuit TV systems using Internet Protocol (IP). The contractor shall provide troubleshooting and repair services for the Master Antenna TV (MATV), Cable Antenna TV, Satellite Master Antenna TV (SMATV) and Community Antenna Television (CATV) systems.

The Contractor shall provide annual preventative and corrective maintenance to include, but not limited to, checking all head end equipment in the DOT HQ East and West SATCOM rooms for correct decibels (dB) levels, and checking output levels for all distributive amplifiers in each of the 72 telecom closets. The Contractor shall maintain audio levels between 10 and 12 dB, and video levels between 19 and 24 dB. The contractor shall validate that the C/Ku satellite dishes are correctly aligned and that 4 (four) satellites across the spectrum can be located remotely.

4.2.1.4 Distributed Antenna System (DAS) at DOT Headquarters

The Contractor shall provide for DOT’s Distributed Antenna Systems (DAS) to meet government regulations and codes to support first responders if and when they visit the DOT Headquarters. DOT requires the DAS design and deployment follow iBwave guidelines.

The Contractor shall perform the following tasks to included but not limited to:

· Manage customer service and maintain customer relationships relative to operations, maintenance, installation, and troubleshooting of DAS facilities.

· Manage wireless carriers’ inputs and services. Maintains the link between the East and West DOT HQ buildings for the DAS.

· Responsible for response, emergency access, spare parts, test equipment, and other resources.

· Support system design, commissioning, optimization, and verification of DAS operability, as well as supervision of coverage surveys, antenna system, and infrastructure cabling testing.

· Maintain system documentation and produces reports.

· Conduct monthly, quarterly and semiannual preventative maintenance inspections of DAS infrastructure and components.

4.2.1.5 Data Center Infrastructure Management (DCIM) for the DOT OCIO

DOT OCIO currently uses Cormant-CS DCIM Software to track and manage its infrastructure as required by Office of Management and Budget (OMB) for data center requirements as provided by the government. The Contractor workforce is required to be certified to administer the Cormant software solution. The Contractor will be responsible to ensure DOT maintains, tracks and manages its infrastructure assets to meet OMB timeframes without additional DOT resources.

The Contractor shall:

· Maintain the Departments DCIM toolset Cormant-CS

· Integrate environmental controls of Data Centers cooling and power, in conjunction with building facilities, into the DCIM toolset

· Integrate electrical feeds monitoring of each cabinet and telecommunications rack in the Data Centers for availability and diversity into DCIM

· Integrate and report on all IT infrastructure cabling through the DCIM toolset.

· Manage and control automation and control systems in DCIM

· Update and implements move, add, and changes affecting the Data Center into DCIM.

· Update all Remedy ticket tasks for DCIM assigned to the Data Center

· Schedule and coordinate regular audits

· Assign and maintain DCIM accounts for other DOT users

· Maintain DCIM database on locations, port assignments, PDU connections, network and contact information

· Maintain standards for SAS 70, SSAE 16, SOC 1, SOC 2, and SOC 3 audits and TIA/TR 942.

5.0 Personnel Certification Requirements

The Contractor shall be responsible for employing sufficient qualified personnel to perform all tasks as described in the task order(s). Personnel must also have the required following certifications as requested in the Labor Categories.

· Certification and experience in Cormant Inc. Software implementation to manage and track DOT infrastructure assets as work is completed.

· Certification and experience in Leviton installations;

· Certification and experience in Berktek Inc.to manage cabling and solutions;

· Certification and experience in Ortronics Inc.installations that are used at DOT facilities to ensure DOT’s existing warranty for its infrastructure is maintained.

· Certification and experience in Oasis for data management,

· Certification and experience in Legrand installations

· Certification and experience in Corning connectivity to support fiber plan maintenance.

· Certification and experience in iBwave wireless connectivity

· Certification, experience and subject matter experts in BICSI Data Center Standards for design and installation

· Certification and experience with SAS 70, SSAE 16, SOC 1, SOC 2, and SOC 3 audits and TIA/TR 942 for internal audit and controls

The Contractor shall provide proof of certification(s) for the personnel as required by the RFP and/or when requesting to onboard contractor staff to the COR with the purpose of ensuring they meet labor category specifications at the task order level. The government also has the right to request other data (i.e. background check data) if applicable. All Contractor personnel who are proposed to perform work under task orders of this contract shall follow and be approved by the Department of Transportation Security Clearance process.

The Contractor shall provide resumes for the key personnel to be approved by the Government prior to beginning the onboarding process at DOT throughout the contract. The following are the minimum personnel who shall be designated as “Key.” The Government does not intend to dictate the composition of the ideal team to perform work under the TOs issued under this contract. 5.1 Key Personnel and Requirements

5.1 Key Personnel and Requirements

The Contractor shall provide resumes for the key personnel to be approved by the Government prior to beginning the onboarding process at DOT throughout the contract. The following are the minimum personnel who shall be designated as “Key” for task orders issued by DOT OCIO for Day 1 operations.

· Program Manager

· Distributed Antenna System (DAS) Lead

· Wide Local Area Network (WLAN) Lead

· Senior Systems Engineer

· Data Center Operations Lead

· Data Center Infrastructure (DCIM) Manager

5.1.1 Program Manager

The Contractor shall provide a Program Manager who will be the DOT HQ on-site manager and responsible for all work performed under this contract at all DOT locations. The individual assigned by the Contractor to this position shall perform the following requirements:

· Make technical decisions that result in a scalable and supportable environment and be involved in regular interaction and consultation with cross-functional Telecommunications and IT groups to drive cross-functional problem resolution and design consultation.

· Consult with internal Government personnel and external technical personnel to develop system solutions consistent with organizational objectives.

· Manage telecommunications voice and data cabling purchases/leases, warranties, technical support agreements, maintenance plans, and service level agreements, CPE equipment, product evaluation, test, and acceptance.

· Prepare reports for analysis of product failure trends, service ability trends and issues, trouble resolution trends and issues, and improvement plans where requested by the Government.

· Responsible for the successful completion of assigned cabling and move, additions and changes projects and tasks, from design, engineering and development, to integration, implementation, testing, and turnover including monitoring project and task teams, operational standards development and vendor provisioning of cabling products and services to meet business, architectural and operational policies and requirements of the Government.

· Minimum Education/General Experience/Qualifications: Minimum of ten (10) years technical/management experience in non-core telecommunications and six (6) years project/account management. Bachelor’s Degree in Technical, Management or related field. Ten (10) additional years of experience may be substituted for degree.

5.1.2 Distributed Antenna System (DAS) Lead

The Contractor shall provide a Distributed Antenna System who will be the DOT HQ on-site subject matter expert and responsible for all work performed under this contract at all DOT locations. The individual assigned by the Contractor to this position shall perform the following requirements:

· Provides high-level expertise for work described in a program or task by offering advanced technical knowledge for the work at hand.

· Supplies analysis of highly specialized applications and operational environments as well as high-level functional systems analysis, design and integration.

· Minimum Education/General Experience/Qualifications: iBwave Certification plus Bachelor’s Degree in Technical, Management or related field and five (5) years of technical experience, or eight (8) years of technical experience with no Bachelor's Degree.

5.1.3 Wide Local Area Network (WLAN) Lead

The Contractor shall provide a Wide Area Network Lead who will be the DOT HQ on-site subject matter expert and responsible for all work performed under this contract at all DOT locations. The individual assigned by the Contractor to this position shall perform the following requirements:

· Provides high-level expertise for work described in a program or task by offering advanced technical knowledge for the work at hand.

· Supplies analysis of highly specialized applications and operational environments as well as high-level functional systems analysis, design and integration.

· Minimum Education/General Experience/Qualifications: AirMagnet Certification plus Bachelor’s Degree in Technical, Management or related field and seven years (7) years of technical experience or ten (10) years of technical experience with no Bachelor's Degree.

5.1.4 Senior Systems Engineer

The Contractor shall provide a Stennis Operations Lead who will be the DOT HQ on-site subject matter expert and responsible for all work performed under this contract at all DOT locations. The individual assigned by the Contractor to this position shall perform the following requirements:

· Performs systems analysis, design, programming, documentation, performance evaluation, or implementation of complex system applications and related Management Information Systems/ Automated Data Processing (MIS/ADP) systems.

· Analyzes user requirements, procedures, and problems to automate manual processing or to improve existing computer systems.

· Acts as a key resource in the design, development, and implementation and maintenance of large, complex management information and business systems.

· Coordinates with programmers and systems analysts assigned to project group. Prepares feasibility studies of potential systems.

· May prepare complex specifications.

· Prepares time and cost estimates for completing project.

· Participates in post-implementation analysis.

· Requires detailed and comprehensive knowledge of employer's operations and computer environment.

· Minimum Education/General Experience/Qualifications: AirMagnet Certification plus Bachelor’s Degree in Technical, Management or related field and five (5) years of technical experience or ten (10) years of technical experience with no Bachelor’s Degree.

5.1.5 Data Center Operations Lead

The Contractor shall provide a Data Center Operations Lead who will be the DOT HQ on-site subject matter expert and responsible for all work performed under this contract at all DOT locations. The individual assigned by the Contractor to this position shall perform the following requirements:

· Provides high-level expertise for work described in a program or task by offering advanced technical knowledge for the work at hand.

· Supplies analysis of highly specialized applications and operational environments as well as high-level functional systems analysis, design and integration.

· Minimum Education/General Experience/Qualifications: BICSI 002-2011 Certification plus Bachelor’s Degree in Technical, Management or related field and five (5) years of technical experience or ten (10) years of technical experience with no Bachelor's Degree in Technical, Management or related field.

5.1.6 Data Center Infrastructure (DCIM) Manager

The Contractor shall provide a Data Center Infrastructure Manager who will be the DOT HQ on-site subject matter expert and responsible for all work performed under this contract at all DOT locations. The individual assigned by the Contractor to this position shall perform the following requirements:

· Provides high-level expertise for work described in a program or task by offering advanced technical knowledge for the work at hand.

· Supplies analysis of highly specialized applications and operational environments as well as high-level functional systems analysis, design and integration.

· Minimum Education/General Experience/Qualifications: Cormant-CS Certification plus Bachelor’s Degree in Technical, Management or related field and five (5) years of technical experience or ten (10) years of technical experience with no Bachelor’s Degree in Technical, Management or related field.

5.2 Personnel Changes

The contractor shall not replace any personnel designated as Key Personnel without the written concurrence of the DOT CO. Prior to utilizing other Key Personnel than specified in its quote in response to the RFQ, the contractor shall notify the DOT CO and COR of the existing TO. This notification shall be no later than 30 calendar days in advance of any proposed substitution and shall include justification (including resume(s) and labor category of proposed substitution(s)) in sufficient detail to permit evaluation of the impact on TO performance.

Substitute Key Personnel qualifications shall be equal to, or greater than, those of the Key Personnel substituted. If the DOT CO and the DOT COR determine that a proposed substitute Key Personnel is unacceptable, or that the reduction of effort would be so substantial as to impair the successful performance of the work under the TO, the contractor may be subject to default action as prescribed by FAR 52.249-8, Default (Fixed-Price Supply and Service).

The DOT reserves the right to review resumes of all personnel assigned to this contract and the results of the background investigations conducted by the Contractor. If the Government does not believe that the quality of performance meets performance standards stated in the contract or is not in line with the requirement(s) of any resultant task order, the Government will notify the Contractor in writing. The Contractor shall notify DOT of its remediation plan for performance and/or conduct issues within 2 business days. The remediation plan must include a time period (not to exceed 30 days) by which the performance concerns will be mitigated. If the Contractor’s performance concerns continue during this time period, the Government can refuse to pay for the hours charged to DOT. If after 30 days, the Contractor’s performance has not improved, DOT requires the Contractor to provide for new personnel to meet the government’s requirement.

In circumstances where the Contractor may pose a threat or security concern, DOT has the right to require the immediate removal of Contractor personnel by communicating with the Contracting Officer and Contract Program Manager and/or Operations Manager.

This clause is independent of, does not replace, and does not supersede any clause(s) within the contract that allows the Government to terminate this contract for default or any other reason.

5.3 Program Management Plan

The Contractor shall develop and deliver an overall Program Management Plan to the Government that describes the approach and organization the Contractor will use to manage all activities related to this contract. The Program Management Plan shall include, as a minimum, the sections described below.

5.4 Contract Management Plan

This portion shall provide descriptions of the management structure and procedures the Contractor shall employ to administratively manage this contract. A description of the overall organizational structure of the company, to include the Contractor’s corporate chain of command and delegations of authority relating to the execution of the work required in this contract. A description of the Contractor’s contract management structure for this contract, to include such topics as a reporting structure, procedures for communications with the Government, problem identification and resolution processes, proposed billing procedures, proposed process for contract modifications.

5.5 Work Management Plan

The Contractor shall describe methods and procedures that the Contractor will employ to manage the day-today work requirements of the Task Order SOW, such as descriptions of the Contractor’s telephone maintenance management structure (if different than reporting structure), work order and project management tools, risk management plan, quality control and quality assurance management, work activity scheduling, training, and resource control.

5.6 Personnel Management and Staffing Plan

The Contractor shall describe the procedures and methods employed by the Contractor to manage human resources to meet the requirements of this contract. The Contractor shall provide descriptions of the Contractor’s current personnel resources proposed for this contract. Further, it shall include a complete description of the duties of each personnel category and how each will be used.

The Contractor shall schedule, coordinate, and host a Project Kick-Off Meeting within 5 business days of Task Order award. The meeting will provide the opportunity to discuss technical, management, reporting procedures, quality management activities, administrative matters, security requirements, staffing status and etc. The meeting shall be attended by all Contractor key personnel and shall be held at a location to be determined by the Government. The Contractor shall deliver Meeting Notes from the Kickoff Meeting within three (3) business days of the meeting to the COR and track any associated action items through completion.

The Contractor shall be required to coordinate with and familiarize either the former contractor or Government employees with the Office of Infrastructure and Operations for a period not to exceed thirty (30) days prior to execution of this contract. A joint inventory of equipment assets and condition of equipment shall be performed with the Government, the Contractor, and/or a third-party contractor during the period of transition. The Government reserves the right to conduct an evaluation to determine the working condition of the equipment. Items of equipment not in working order and/or any discrepancies found beyond fair wear-and-tear as a result of negligence or abuse shall be corrected by the former Contractor at no expense to the Government.

The Contractor shall develop and deliver a Transition Plan that describes the approach to be used for managing the transition of responsibilities from the former contractor to the new Contractor. This document shall also include the approach for obtaining and the descriptions of any third-party technical support that the Contractor may desire or be required to provide as a result of this Statement of Objectives.

The Government reserves the right to exercise the FAR 52.237-3 -- Continuity of Services clause to support transition-in services.

6.2 Transition Out

Ninety (90) days prior to expiration of this contract, the Contractor will identify to the Government any work, required by this SOW, that is not completed. This work may include such activities as local service requests, trouble calls, cable deficiencies, in process repairs, and routine maintenance procedures. The Contractor shall complete all work identified, prior to expiration of this contract.

The Contractor shall be required to coordinate with and familiarize either a new contractor or Government employees with the Non-Core Infrastructure for a period not to exceed thirty (30) days prior to termination or expiration of this contract. A joint inventory of equipment assets and condition of equipment shall be performed with the Government, the Contractor, and/or a third-party contractor during the period of transition. The Government reserves the right to conduct an evaluation to determine the working condition of the equipment. Items of equipment not in working order and/or any discrepancies found beyond fair wear-and-tear as a result of negligence or abuse shall be corrected by the Contractor at no expense to the Government.

The Government reserves the right to exercise the FAR 52.237-3 -- Continuity of Services clause to support transition-out services.

The Contractor shall develop and deliver a Transition Plan that describes the approach to be used for managing the transition of responsibilities from the former contractor to the new Contractor. This document shall also include the approach for obtaining and the descriptions of any third-party technical support that the Contractor may desire or be required to provide as a result of this Statement of Objectives.

7.0 Deliverables

The contractor shall provide periodic reports and drawings, including, but not limited to, cable system status, configuration control, resource utilization, and service order stats. Reports will be in various formats, such as MSWord, Excel and PowerPoint.

8.0 Performance Locations

The primary places of performance where contractor staff must be located will be made available on the Task Order Proposal Requests. The Government anticipates that on Day 1 the following locations will require on-site support:

· DOT HQ (SFC), located at 1200 New Jersey Ave, SE, Washington DC 20590,

· FAA 10A, located at 800 Independence Avenue, SW, Washington, DC 20591

· DOT Disaster Recovery Location: 9353 Cypress Loop Rd Stennis Space Center, MS 39529

DOT HQ. The Contractor shall provide the following support, on-site at the SFC Building during the hours from 7:00 a.m. to 7:00 p.m., Monday through Friday Eastern Time supporting the following task area:

· Program Management

· Infrastructure Support

· Data Center Operations Support

Contractor staff located at DOT HQ are required to support other DC area offices, specifically:

· 490 L’Enfant Plaza, SW (FAA)

· 800 Independence Avenue, SW (FAA)

· 1250 Maryland Avenue, SW (FAA)

· 55 M Street, SE (FAA, SLS, DOT)

· 1575 I Street, NW (FAA)

· 300 D Street, SW (W DB)

· 470 L’Enfant Plaza, SW (FAA)

· 901 D Street, SW (FAA)

· 6300 Georgetown Pike, McLean VA (FHWA Turner Fairbanks Highway Research Center)

· 2600 Park Tower Drive, Vienna VA (FHWA, FMCSA)

· Quantum Park, 22001 Loudon County Pkwy E2, Ashburn VA (EFL)

Contractor plans for providing other on-site personnel should be described in the Management Plan. The names of the Site Manager, the alternate (s) who can act for the Contractor when the Site Manager is absent, and Telecommunications Analyst personnel shall be included in the Management Plan as well as submitted in writing to the Contracting Officer and Contracting Officer Representative (COR) not less than five (5) working days after the effective date of this contract.

The Contractor personnel listed above shall be available within 30 minutes of notification during business hours to meet at any of the work sites with Government personnel designated by the COR to discuss problem areas. At other times, these personnel shall be available on-site within 90 minutes after receiving initial notification from the Government.

FAA. The Contractor shall provide the following support, on-site at the FAA Building 10A during the hours from 7:00 a.m. to 3:00 p.m. (EST) Monday through Friday supporting the following task areas:

· Program Management

· Infrastructure Support

Stennis, Mississippi. The Contractor shall provide the following support, on-site at the SFC Building during the hours from 7:00 a.m. to 3:00 p.m. (CDT) Monday through Friday supporting the following task areas:

· Program Management

· Infrastructure Support

· Data Center Operations Support

9.0 Travel

The Contractor shall be responsible for all local travel expenses for Contractor personnel to travel to and from the Government work sites.

For travel that may be funded by the Government, the Contractor shall obtain the approval of the COR prior to performing such travel in connection with this contract. Travel and related expenses associated with all other facilities 50.1 miles or more (driving distance) from the primary places of performance shall be treated billable travel under the other direct costs travel contract line item.

ATTACHMENTS

1. Schedule of Deliverables Table 1.0 –…