Attachment 3 - Customer Satisfaction Survey.doc

DOC document 85 KB Posted Apr 18, 2023

Attached to: Amendment 0002: Earthquake Damage Repair at FAA's Anchorage Air Traffic Facility in Anchorage, Alaska
Solicitation number: 697DCK-23-R-00369
Issued by: Department of Transportation Federal Aviation Administration Northwest Mountain Region

About this file

Written by GovTribe AI · Dec 28, 2023

This document includes a customer satisfaction survey for past performance evaluation and a solicitation for an earthquake damage repair project at an FAA facility in Anchorage, Alaska. The Federal Aviation Administration is seeking offers from contractors to complete repairs including demolition and replacement of concrete, ceilings, HVAC equipment, and lighting fixtures. The project value is estimated between $500,000 and $1,000,000. Offer due date is June 7, 2023. The NAICS code is 236220 for commercial and institutional building construction, and the size standard for small businesses is $45 million. A site visit is scheduled for May 9, 2023 with RSVPs due May 4. Questions are due by May 19. The continued safe operation of equipment and safety of life and property are paramount considerations for the work.

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Other files

File	Type	Posted
697DCK-23-R-00369 Amendment 0002.pdf	PDF	May 23, 2023
697DCK-23-R-00369 Amendment 0001.pdf	PDF	May 11, 2023
Attachment 2 - DB WD No. AK20230001 dated 4-14-2023.pdf	PDF	Apr 18, 2023
Attachment 1 - Specifications.pdf	PDF	Apr 18, 2023
RFO 697DCK-23-R-00369.pdf	PDF	Apr 18, 2023
Attachment 1(a) - Drawings.pdf	PDF	Apr 18, 2023

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CUSTOMER SATISFACTION SURVEY INSTRUCTIONS

SOLICITATION NO. 697DCK-23-R-00369

FEDERAL AVIATION ADMINISTRATION ACQUISITION ACTIVITY

Des Moines, WA The Federal Aviation Administration (FAA) is considering a contractor to provide construction services to repair earthquake damage at FAA’s Air Route Traffic Control Center (ARTCC) located in Anchorage, AK. As part of the solicitation process, we are collecting past performance information on contractors and their key personnel. This information will be used to assist the FAA in the selection of a contractor to complete the project. You have been listed as a past performance reference.

Please rate each of the criteria according to the following scale:

0 – 25% of the time

Strongly Disagree

PLEASE RETURN COMPLETED RESPONSE TO:

Federal Aviation Administration

ATTN: Cindi Tjelde E-MAIL: cindi.tjelde@faa.gov

26 – 40% of the time

Disagree

41 – 55% of the time

Somewhat Disagree

56 – 70% of the time

Somewhat Agree

71 – 85% of the time

Agree

86 – 100% of the time

Strongly Agree

No Knowledge of This Element

FOR OFFICIAL USE ONLY - SOURCE SELECTION SENSITIVE WHEN COMPLETED

CUSTOMER SATISFACTION SURVEY

RATER’S Name & Title

RATER’S Organization / agency

RATER’S TEL NO.

RATER’S E-MAIL ADDRESS:

CONTRACTOR’S NAME & ADDRESS

PROJECT TITLE OR DESCRIPTION OF REQUIREMENT:

CONTRACT NUMBER:

CONTRACT VALUE (INCLUDING OPTIONS):

CONTRACT TYPE:

FORMCHECKBOX

FIXED PRICE

FORMCHECKBOX

COST + FEE

FORMCHECKBOX

COMPETITIVE

FORMCHECKBOX

NON-COMPETITIVE

FORMCHECKBOX

SET-ASIDE

FORMCHECKBOX

SEALED BID

FORMCHECKBOX

NEGOTIATED

FORMCHECKBOX

SEALED BID

FORMCHECKBOX

NEGOTIATED

CONTRACT AWARD & COMPLETION DATE:

PAST PERFORMANCE ELEMENT

RATING

Contractor was able to manage project cost.

FORMCHECKBOX

Contractor was able to maintain project schedule (completed on time or early).

FORMCHECKBOX

Contractor adhered to all contract requirements

FORMCHECKBOX

Contractor was efficient in project coordination.

FORMCHECKBOX

Contractor utilized problem solving skills effectively when problems arose during the project.

FORMCHECKBOX

Contractor was able to follow specifications, regulations, and requirements (building codes, customer specific policy, etc.)

FORMCHECKBOX

Contractor made necessary changes or corrective work as necessary in a timely manner?

FORMCHECKBOX

Overall customer satisfaction

FORMCHECKBOX

Comments or additional information:

FOR OFFICIAL USE ONLY - SOURCE SELECTION SENSITIVE WHEN COMPLETED

File details come from the government source that posted it. Updated Apr 18, 2023.