Attachment 2- Statement of Work (SOW).docx

STATEMENT OF WORK (SOW)

FOR

LAUNDRY SERVICES

FOR

MORON AIR BASE

06 March 2026

LAUNDRY CLEANING SERVICE

1. DESCRIPTION OF SERVICES. The contractor shall provide all management, supervision, personnel, equipment, materials, tools, supplies, transportation, and other items necessary to perform “Laundry and Dry-Cleaning Services”, including pick-up and delivery of all items to be serviced for the Contingency Dorms at Moron Air Base.

1.1. SPECIFIC REQUIREMENTS:

1.1.2. Contingency Dorms: All laundry and dry-cleaning services performed by the contractor shall comply with all health, safety and environmental standards prescribed by Spanish law.

1.1.3. Packing of clean laundry. After all items have met the pertinent cleanliness standards as listed in paragraph 1.1.2, items shall be bundled, folded, placed on hangers, tied, and/or grouped, and wrapped with clear plastic film as stated in Appendix B.

1.1.4. Turn-around-time. Turn-around time for all items under this contract is twenty-four (24) hours or one (1) working day and/or the next delivery day in accordance with Appendix A, paragraph 2. This does not include the pick-up day. The pick-up day is considered a driving day not wash day. This will enable the contractor to have one full day to launder all items. Items picked up on Friday must be returned on the following Monday and/or the next delivery day in accordance with Appendix A, paragraph 2 and except as noted in paragraph 3.1.

1.1.5. Time Extension. In the event additional time is required to process or deliver the items under the SOW, the contractor shall inform the using agency Linen Exchange personnel (Dorm Manager) of such fact. Such communication does not have to be in writing, telephone communication or email will suffice.

1.1.5.1. Contractor Repairs. With the exception noted below, all damaged items caused by the Contractor or contractor processing shall be repaired. These damages can include but are not limited to rips, tears, open seams, holes up to five (5) centimeters in length, broken zippers, missing or broken buttons and any other damage caused by the Contractor or his processing.

1.1.5.2. Exception: Lodging linens and towels. Towels damaged by the contractor shall be replaced and will not be repaired. The item or items damaged by the Contractor or by his processing shall be replaced at the Contractor’s expense. Replacement of such items can be done in one of the following ways:

· Option A- A deduction in the Contractor’s end-of-month invoice. The deducted total will consist of the actual material cost to the Government to re-purchase lodging linens and towels damaged by the contractor.

· Option B- The Contractor can, himself, purchase and deliver to the Government the total damage linens and/or towels.

1.1.6. Authorized Laundry items. The contractor shall not clean items that are not listed in Appendix B- estimated Workload Data. If non-listed items are found, they will be returned un-cleaned to the Linen Exchange personnel (Dorm Manager). The Contractor shall not be reimbursed for cleaning items not listed in Appendix B. Changes to Appendix B will be accomplished through a revised Statement of Work.

1.1.7. Unsatisfactorily Laundered Items/Re-performance. All unsatisfactorily laundered items under this contract shall be re-cleaned and returned at no cost to the Government within Forty-eight (48) hours after notification. Government personnel shall separate unsatisfactorily cleaned items from new laundry by placing the items in a bag and completing a separate count sheet that is marked “Re-perform” at the top. The total number of items to be re-performed per each month shall not exceed twenty (20) pieces, deductions in Contractor invoice will be applied for re-performance of items that exceed the threshold of twenty (20).

1.1.7.1. Heavily Soiled/Stained Linen. Heavily soiled/stained linen shall be marked and identified by either party as “Heavily Soiled/ Stained Linen” and placed in a separate bag. Contractor shall only perform the service for heavily soiled linen if the linen is not permanently stained. In the event that a piece of linen is permanently stained they will inform the customer of this and return it to them. If the heavily soiled linen can be cleaned the contractor shall only re-perform heavily soiled and or stained items only one (1) additional time if the first wash is insufficient.

1.1.8. Verification of Quantity. Counting of items to be laundered shall be accomplished by both the Linen Exchange personnel (at each location) and the Contractor simultaneously. The word simultaneously means at the same time; together. This verification of quantity and items shall be accomplished at the time of pick-up and delivery. Both parties shall sign the Count Sheet; provided by contractor for Contingency Dorms, both signatures constitute agreement for both parties on the number of items counted. The contractor shall provide the signed original of the count sheet, and the Linen Exchange personnel (Dorm Manager) shall retain a copy of the same.

1.1.8.1. Upon delivery, both the contractor and Linen Exchange personnel shall simultaneously verify the quantities at the time of delivery. The quantity returned shall be recorded in the “count sheet/delivery ticket” and signed by both the Contractor and the Linen Exchange personnel. The contractor shall receive the signed original of the count sheet, and the Linen Exchange personnel shall retain a copy of the same.

1.1.8.2. The contractor shall ensure the correct items and quantities are returned to the location they were picked up, on the next scheduled pick-up/drop-off date.

1.1.9. Accountability/Invoicing: The contractor shall perform all clerical and bookkeeping functions to provide accountability for billing and inventories.

1.1.9.1. Invoicing. Invoicing will be conducted on a monthly basis. One (1) itemized invoice listing the individuals and total amount for each authorized user must be forwarded to Hotel Frontera. All invoices shall be received no later than the 3rd workday of the following month. Failure to do so may prevent timely reimbursement for service provided.

2. GOVERNMENT & CONTRACTOR FURNISHED PROPERTY.

2.1. Government furnished property: 5 linen carts and disposable bags.

2.2. Contractor furnished property: 5 linen carts and disposable bags in sufficient quantities at each location.

3. HOURS OF OPERATION

3.1. Pick-up and delivery times of items will be accomplished Monday through Friday, except on recognized Spanish holidays. Limited service will be required on recognized American holidays and Wing down days, family days, and CAD (Contingency Appreciation Day) days. One of the Linen Exchange personnel (Dorm Manager) will notify the contractor at least one business day in advance of any closure. Delays may be expected occasionally during Wing exercises, deployments, and contingencies. Contractor will not be held responsible for delays caused by these circumstances, nor will they be provided with additional monetary compensation for such delays.

3.1.2. Spanish Holidays: (All Spanish holidays are “NON-SERVICE DAYS”)

- New Year’s Day

- Three Kings Day

- Andalucía day

- Good Thursday & Friday

- Labor day

- Ascension Day

- Columbus day

- All Saints Day

- Constitution day

- Immaculate Conception

- Christmas Day

4. Security Requirements. The contractor shall obtain the following pass and identification items for all personnel employed under this contract who require entrance to Moron Air Base:

- Drivers shall wear a badge or uniform that represents the name of the company and the name of the employee

4.1. All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the government installation, shall abide by all security regulations of the installation.

4.2. The contractor shall be responsible for safeguarding all government property provided for contractor laundering and/or dry-cleaning purposes.

4.3. Certifications. The contractor shall be responsible for obtaining all certifications, licenses, permits, and associated documentation to perform all services listed in this Statement of Work.

5. Performance of Services during Crisis Declared by the National command Authority or Overseas Combat Commander. In accordance with DODI 3020.37, paragraph 6c, Laundry and Dry-Cleaning Services located at the designated points in accordance with APPENDIX A, Moron AB Spain are considered non-essential, unless declared as “vital to mission continuance” by the Installation Commander.

APPENDIX A

AUTHORIZED USERS and

DELIVERY SCHEDULES

1. The following are authorized users of this Laundry Service Contract. Each authorized user shall complete a count sheet. The contractor shall issue a separate delivery ticket and invoice as written in the Statement of Work.

Contingency Dorms

2. The contractor shall pick up and deliver to the listed facilities within the specified time frame and on the scheduled days as follows:

NOTE:

1. No elevators are available in Bldgs. 119/114, but linen will be picked up and returned to first floor entrances.

APPENDIX B

ESTIMATED WORKLOAD DATA

LEGEND OF METHODS:

l=launder (based on product manufacturer’s label of instructions)