Attachment 2 - Statement of Work.pdf

1.0 - SCOPE OF WORK

The Contractor is responsible to maintain the building interior(s). and indicated exterior portions, at a level of cleanliness standard for commercial administrative buildings. The quantity of office furniture or utilization of floor space is subject to change during the contract period.

Performance shall be based upon the Government's evaluation of the results of the Contractor's efforts, not upon the performance methodology itself.

2.0 - BACKGROUND

The Contractor shall perform janitorial duties at the Hat Creek Ranger District Offices located at 43225 East Highway 299, Fall River Mills, California 96028. The Contractor shall provide all transportation, labor, equipment, supervision, materials. and supplies, except those listed as Government-Furnished Property, for the performance of this contract. Standard commercial janitorial practices and proper use of cleaning materials and equipment are required.

Buildings included in the contract are as follows, totaling approximately 5570 square feet:

Front Office 1,058 sq. ft.

Main Building 4,367 sq. ft.

Wellness Building (Restroom Only)

3.0 CONTRACTOR TASKS AND TECHNICAL REQUIREMENTS

PERFORMANCE SCHEDULE

The Contractor shall perform the work in this contract at frequencies necessary to meet the quality and performance standards. Evaluations of the Contractor's work will be based on these standards and shall be conducted by the COR or Inspector(s) close to the time that the cleaning tasks are completed.

Services will be provided three times per week (except Federal holidays) between the hours of 6:00PM and 11:00PM weekdays so as not to conflict with Forest Service work, or anytime weekends, unless otherwise agreed. Preferred days of service are Tuesday, Thursday, and Saturday but other service days may be acceptable as agreed between the Contractor and COR (or CO).

Should a Federal holiday occur on a scheduled cleaning day, the Contractor shall work either the night immediately prior to the holiday or the night immediately following the holiday. It is the Contractor's responsibility to notify the COR of inability to perform duties as scheduled. Notification is required as soon as possible after vendor is made aware or at least prior to 3:00 p.m. on the day of the service is scheduled to occur (or on Friday, if the day of service is a weekend).

In the event services are not provided or required because the facility is closed due to inclement weather, unanticipated holidays declared by the President, failure of the Congress to appropriate funds, etc., the CO or COR shall either:

a. Direct the Contractor to perform the work contractually specified over a number of immediately subsequent day(s) equal to the duration of the shutdown, or

b. Forgo the work and reduce payment due to the Contractor for work not performed. The deduction rate in dollars per day shall be pro-rated. Appropriate adjustments will be made by the CO in the event, services are provided for portions of days, or

c. Reschedule the work on day(s) satisfactory to both parties. Work shall not be required on the following holidays: New Year's Day; Martin Luther King, Jr.'s Birthday; Presidents' Day; Memorial Day;

Independence Day; Labor Day; Columbus Day; Veteran's Day; Thanksgiving Day; Christmas Day.

SIGNIFICANT SERVICE AREA CHANGES DURING LIFE OF CONTRACT

During contract performance, at a time yet to be determined, additional building space may be acquired. At that time, building specifications and a price for janitorial services of the new space may be negotiated and added to this agreement by modification. The same is true should significant reduction of building space occur.

DESCRIPTION AND FREQUENCY OF TASKS

Routine Tasks

Routine tasks are those that are expected to be performed at each service visit, twice weekly or weekly.

Periodic Tasks

Periodic tasks are those performed less often than weekly.

Table I: Routine Tasks and Frequency

AREA/ ITEM DESCRIPTION FREQUENCY

All Office Spaces

Including the Front Office

Each Service Day

All office spaces shall be serviced to present an overall appearance of cleanliness:

Interior counters, display racks, and wood/ glass surfaces shall be dusted. All countertops shall be wiped with a disinfectant.

The exterior bulletin boards shall be dusted and the glass cleaned as necessary to remove cobwebs, dirt, grime, water spots or streaks.

Porches and walkways shall be free of dirt, cobwebs, and other debris. Outside ashtrays shall be emptied regularly.

Outside covered porch shall be kept free of obvious dust, dirt, grime, and any other extraneous matter.

Interior and exterior sides of windows and any other glass shall be cleaned to remove obvious dirt, dust, and grime.

streaks, cloudiness, and smudges.

Interior windows and surrounding areas including sills, shall be free of cobwebs, dust, dirt, and grime.

All glass doors and doors with windows shall be cleaned to remove obvious dirt, dust, grime, streaks, cloudiness, and smudges. Handles or doorknobs will be wiped with a disinfectant.

Light fixtures and lighted signs shall be kept free of dust and cleaned as necessary to remove cobwebs, dirt, and grime.

Blinds will be kept free of dust, cobwebs, dirt, and grime.

Table I: Routine Tasks and Frequency Continued:

Carpeted Surfaces:

Carpeted surfaces and rugs shall be serviced at a frequency that will protect their integrity and prolong wear, and shall be free of obvious removable pots, stains, soiled traffic patterns, dirt, debris, gum, and crusted material. Carpets shall be vacuumed and free of obvious dirt, dust, and debris.

Twice Weekly or when debris is visible

Carpet spot-cleaning shall be accomplished as needed using a bonnet type shampoo cleaner, hot water extraction or other acceptable method of carpet cleaning. Carpets shall be dried within 24 hours to prevent mold growth.

There are to be no areas of deterioration or fuzzing to the carpeting or rugs, because of harsh brushing or scrubbing.

Cleaned area of carpets/rugs should reasonably blend with surrounding carpet.

All tears, bums and raveling shall be brought to the attention of the COR, once noticed.

Non- Carpeted/ Resilient Floors:

Non-carpeted flooring shall be swept, mopped, and/or scrubbed in a manner appropriate for the flooring surface to remove obvious impermanent spots, stains, any soiled traffic pattern, dirt. debris, gum, or crusted material.

Drinking Fountains

Drinking fountains shall be cleaned, free of watermarks and other debris or encrustation and maintained at a high level of sanitation and luster.

Trash Receptacles

Trash shall be collected from all work areas and placed in the outside dumpsters. Trash containers shall be lined and kept free of trash and dirt, stains, and debris. Recycling bins are exempt from service.

All Restrooms

Restrooms shall be stocked, cleaned and treated with disinfectants. Restroom supplies, including paper towels, toilet paper, and liquid hand soap shall always be replenished as needed to maintain an adequate supply.

Each Service Day

Urinals and toilet bowls shall be cleaned and treated with disinfectants as far into the trap as possible and under the inside rim. Cleaning shall include the seat, interior/exterior of bowl/urinal and flush valve. Urinals and toilet bowls will be free of encrustation.

Washbasins and shower stalls will be cleaned with a disinfectant cleaner and to prevent mold, mildew.

All bathroom fixtures will be free of streaks, spots, rust and be free of encrustation.

Partitions, doors, vents, sills, and walls shall be cleaned to remove dust, dirt, and graffiti. The full surface area of all stall partitions, doors and waste receptacles shall be damp wiped utilizing a disinfectant cleaner.

Fixtures, metal chrome surfaces, doorplates, water closets, urinals, washbasins, shower stalls, mirrors, countertops, and dispensers shall maintain a high level of luster.

Sanitary napkin disposal containers shall be emptied, cleaned, and disinfected. Restrooms shall be cleaned of discarded material and waste receptacles hall be emptied.

Flooring will be swept and mopped, using disinfectant cleaner.

The floors will be free of streaks, spots, rust and will have no signs of encrustation.

Kitchens

Kitchens shall be cleaned to remove obvious dirt, debris, and extraneous matter.

All receptacles used for food debris shall be emptied and cleaned. Counter and sink surfaces shall be cleaned with a disinfectant cleaner. Other surfaces shall be cleaned to maintain a high level of luster, if applicable, and be free of dust, mold, mildew, streaks, rust, and encrustation.

Flooring shall be swept and damp mopped using disinfectant cleaner.

All Other Spaces and

Surfaces

All other space not specifically mentioned and covered by this contract shall be free of obvious dirt and debris. dust, cobwebs and present an overall appearance of cleanliness, except those areas exempt from service.

As needed

Table 2: Periodic Tasks and Frequency

The following tasks shall be performed in addition to applicable tasks listed in Table 1.

Venetian Blinds

Venetian blinds shall have cords and both sides of blind slats free of obvious dust, dirt, grime, and water spots.

Monthly or As Needed

Doors Doors and their knobs, push bars, thresholds, kick plates, and/or railings will be cleaned to remove obvious dirt, stains, and streaks.

Walls and Horizontal Surfaces

Walls and any horizontal surfaces inside the building shall be free of obvious dust, dirt, oil spots, or smudges.

Ledges, moldings, and baseboards shall be cleaned to remove dirt, debris, all types of marks, residue, and foreign matter.

Vendor Supervisory Inspection

The vendor will do a monthly supervisory check after a normal cleaning night to inspect the service level. This inspection will be completed during normal business hours and accompanied by the COR.

Monthly

Non-Carpeted Resilient

Floors

To maintain a uniform, glossy appearance free of build-up and other stains and discolorations, buffing. stripping and waxing shall be performed on non- carpeted flooring with products appropriate for each flooring surface.

Annually

Carpeted Floors

Deep carpet cleaning shall be done, with results meeting industry standards, using a bonnet type shampoo cleaner, hot water extraction or other acceptable method of carpet cleaning.

Annually

Constraints and Excepted Areas

Desktops, computers, keyboards, and other items on desks are exempted from service by the Contractor and shall not be disturbed.

Receptacles for the collection of recyclables are exempt from service by the Contractor.

The Contractor shall not expose electronic equipment, including computer monitors, to any liquids.

Any locked or designated off-limits areas are temporarily or permanently exempt from performance tasks, except for emptying trash containers left outside the door of the exempted area. Regular services are required when such office doors are not locked.

Kitchen dishes and coffee area will be maintained by Government employees, not by the Contractor.

Emergency and Special Event Cleaning

Any situation requiring cleaning services beyond those normally encountered in routine cleaning work will be considered "emergency”. Situations requiring emergency cleaning will be referred to the Contracting Officer or COR prior to commencing work. Residue from relocating furniture or litter left from meetings or routine gatherings are not considered emergency cleaning.

CONTRACTOR PERSONNEL

All work performed under this contract shall be skillful and a professional manner. The Contractor shall employ personnel qualified and capable of performing janitorial work. The contractor shall provide a list of the Contractors personnel including contact information for those who will be on the premises. The contractor will notify COR of any changes that occur and for what purpose(s). At the time of the change the contractor will provide a new list. Only the contractors employees are permitted on the premises.

Only the Contractor and Contractor's employees shall be permitted in the building during the working period. The Contractor shall prohibit employees from disturbing papers on desks, opening desk drawers or cabinets, using government telephones or other office equipment, leaving the Government building unlocked or using any Government employee's property. The Contracting Officer may, in writing, require the Contractor to remove from the work any employee the Contracting Officer deems incompetent, careless, or otherwise objectionable, or for theft, possession and/or removal of materials, supplies, equipment, or any Government property.

Subcontracting

The Contractor shall notify the Contracting Officer, in writing, in advance of entering into any subcontract agreement for the provision of services under this contract. The subcontractor shall have the experience and be equipped for such work. Subcontracting any portion of the contract shall not relieve the Prime Contractor of any responsibility under this contract. Any subcontract agreement shall contain all terms and conditions of the prime contract.

The Contractor's written notification shall include as a minimum:

a. The name, address, and telephone number of the subcontractor.

b. A detailed description of the work to be subcontracted.

c. Documentation of the subcontractor's representative authority.

BUILDING UTILITY CONSERVATION

The Contractor shall be directly responsible for instructing employees in utility conservation practices.

Upon completion of the work at each site, the contractor personnel shall ensure that (unless otherwise instructed by the Contracting Officer or COR) all lights are off, all windows and entrance doors are locked, and the alarm system armed.

Mechanical equipment controls for heating, ventilation, and air conditioning systems shall not be adjusted by Contractor employees. Lights shall be used only in areas at the time when work is being performed.

Water faucets or valves shall be turned off after the required usage is complete. Windows shall be closed, the blinds shut, and lights and fans turned off when not in use.

If the building is occupied by the Government after normal working hours, the Contractor's personnel shall notify the Government personnel of their departure and leave the exterior doors locked. The Contractor shall not disturb papers on desks, or bulletin boards, open drawers, or cabinets, or use telephones or any office equipment provided for official Government use, except for emergency calls to the CO, police, or fire department. It is the responsibility of the Contractor to secure the building upon completion of work and close and lock entry gates if applicable.

Contractor shall notify the COR whenever a building deficiency is identified (e.g., chemical spill, leaking pipe, stopped up sink, power outage, doors or other equipment that appear to be working improperly) and post as out of order.

BUILDING SECURITY, SAFETY AND LIABILITY

The Contractor shall be responsible for his or her own safety and the safety of the Contractor's employees or Subcontractors.

Safety: The Contractor shall be responsible for instructing company employees in appropriate safety measures. The Contractor must comply with the applicable Occupational Safety and Health Administration (OSHA) Standards specified under 29 CFR part 1910 and other Federal, State, and local regulations for the purpose of providing safety precautions to all employees subject to exposure as a result of custodial work performed under this contract. The Contractor shall provide, place, and remove appropriate warning signs for wet or slippery floor areas caused by cleaning or waxing applications, and Out of Service signs if appropriate. Cleansing cloths, mops, or brushes containing a residue of wax or other combustible material subject to spontaneous ignition shall not be stored inside the building.

Lost and Found Property: The Contractor shall ensure all articles of possible personal or monetary value found by the janitorial service provider(s) or inspector(s) are turned into the COR or the Contracting Officer.

Property and Personal Damage: The Contractor shall be responsible for all damage to property and to persons. Including damage by third parties or damage that occurs because of his or his agent's or employee's fault or negligence. The term "third parties" is constructed to include employees of the Government.

OTHER RESTRICTIONS

Smoking Restrictions: There is no interior space for the Contractor or his/her employees to smoke.

Drug Use: The Contractor shall not be under the influence of, or be in possession of, any narcotic, hallucinogenic, marijuana, barbiturate, amphetamine, or alcohol while on Government property. This prohibition shall not apply in cases where the drug is prescribed for a patient by a licensed physician.

Soliciting or Vending: The Contractor shall not solicit or sell any items while on Government property.

Weapons and Firearms: The Contractor shall not possess weapons or firearms while on Government property.

Gambling: The Contractor shall not participate in games while on Government property.

Circumstances to Be Reported: The Contractor or the Contractor's employees will report to the Contracting Officer or COR any circumstances of needed repairs of the facility or unusual soiling of an area that may affect the performance of the work and unhealthy or hazardous conditions. The Contractor or the Contractor's employees will report any vandalism, attempted break-ins, or signs of attempted break-ins.

Hazard Communication Training: The Contractor shall provide employees with Hazard Communication training within one month after award of the contract or within one month after hiring a new employee.

Per OSHA 29 CFR 1910.1200 Hazard Communication Standard, this training also includes instruction on the appropriate handling of chemicals requiring a Material Safety Data Sheet.

Facility Security: It is the responsibility of the Contractor to secure the building upon completion of work and close and lock entry gates if applicable.

Key Control: The Contractor shall establish and implement methods to ensure that all keys issued by the Government are kept secure in the Contractor's possession and are not used by unauthorized persons.

No keys/keycards issued by the Government are to be duplicated. It is the Contractor's responsibility to ensure any security access codes are secured and not provided to unauthorized persons.

A. The Contractor will be required to reimburse the Government for replacement of locks or re-keying as a result of Contractor loss of keys. In the event a master key is lost or duplicated, the Government will replace all locks and keys for that system and the total cost will be deducted from a payment due the Contractor.

B. The Contractor will report the occurrence of a lost key to the Contracting Officer or COR no later than the next duty day.

C. It is the responsibility of the Contractor to prohibit the use of Government keys/keycards or access codes to allow access to any person other than Contractor or his or her employees.

Contractor's employees are prohibited from opening locked areas to permit entrance by other persons (except for other Contractor's employees).

LICENSING, PERMITTING AND RESPOSNIBILITIES

The Contractor shall, without additional expense to the Government, be responsible for obtaining any necessary licenses and permits, and for complying with any Federal, State, and municipal laws, codes, and regulations applicable to the performance of the work. The contractor shall also be responsible for all damages to persons or property that occur as a result of the Contractor's fault or negligence. The Contractor shall also be responsible for all materials delivered and work performed until completion and acceptance of the entire work, except for any completed unit of work which may have been accepted under the contract.

Insurance Requirements

Before work may begin on this project, the Contractor shall provide the documentation required in this section. Failure to provide the information will not change the date for starting work. Contract time may begin before the contractor is permitted to work. Once contract time begins, the contractor shall provide the documentation within 10 calendar days or the contract may be terminated in accordance with the clause governing termination for cause.

Worker's Compensation Insurance: The Contractor shall provide evidence of Worker's Compensation Insurance or a written explanation as to why the Contractor is exempt from the requirement. NOTE: The Contractor working alone is not required to carry the insurance.

4.0 CONTRACTOR FURNISHED AND GOVERNMENT FURNISHED

Contractor-Furnished

The Contractor shall provide all supervision, labor, materials, supplies, and equipment required to meet the terms of the contract except those listed under Government Furnished Components. Contractor-furnished equipment shall include but is not limited to:

• Bumpers/ guards to prevent marking or scratching of fixtures or building surfaces.

• Mops, rags, towels, brushes, and/or paper towels for cleaning

• Brooms, dustpans, and dusters Floor wax (non-skid)

• Disinfectant

• Cleaning Compounds such as toilet bowl cleaner, floor cleaner, glass cleaner, wax stripper, etc.

• Power Equipment as needed, such as motorized commercial "beater bar" vacuum cleaner, commercial carpet cleaner, etc.

• Protective equipment such as gloves, safety eyeglasses, and any other safety equipment needed to execute the contract.

A janitorial closet is not presently available in the building for the storage of an inventory of supplies and equipment used in the performance of work under this contract. The Contractor is responsible for transportation of performance supplies and equipment provided by the Contractor unless another arrangement is agreed between the COR and Contractor. In the case space is allocated for storage of janitorial supplies at any time during the life of the contract, the Government will not be responsible in any way for damage or loss of Contractor supplies or equipment.

Government-Furnished

The Government shall supply the following components for the performance of work under this contract. As supplies need replenishing, the Contractor shall notify the designated Contracting Officer Representative no less than three (3) weeks in advance so needed items can be ordered.

All utilities necessary for the performance of work under this contract.

Keys, key cards and/or access codes for use by the Contractor in the performance of services under this contract.

Telephones will be available for the Contractor's use in making local calls for emergency purposes only.

Bathroom tissue, liquid hand soap, paper hand towels, toilet seat covers, deodorant products and room fresheners

Waste basket liners (plastic bags) and trash receptacles.

BIOBASES, BIOPREFERRED, NONTOXIC. AND EPA COMPLIANT

Biobased Products

The Lassen National Forest, Hat Creek Ranger District, of the US Forest Service, requires the use of environmentally preferable products and services to comply with federally mandated programs and USDA's Agriculture Acquisition Regulations (AGAR 423.703) that direct USDA agencies to actively promote a preference for Environmentally Preferable Products. This includes the use of recovered material products; energy and water efficient products; alternative fuels and fuel efficiency, biobased products; nonozone depleting substances; priority chemicals; and environmentally preferable products.

These products are described and a catalog is available on the Biobased Program Website:

http://www.biopreferred.gov/ .

Custodial cleaning products required in the performance of the contract shall meet Biobased Program Requirements. Any chemical, paper-based or other expendable supplies provided by the Contractor shall meet biobased program requirements, and the Contractor is required to complete reporting of biobased materials provided by the Contractor for services under this contract per FAR clause 52.223-2.

The Contractor is not responsible to complete reporting of biobased materials provided by the Government. Should there be an issue with any products provided by the Government, the Contractor shall address the concern with the COR.

EPA Guidelines

Products that fall under the Environmental Protection Agency (EPA) Comprehensive Procurement Guidelines (CPG) ( http://www.epa.gov/epa ) shall meet the minimum recovered (recycled) content.

Energy Star

The Contractor shall purchase and/or utilize Energy Star or other energy-efficient items listed on the Department of Energy's Federal Energy Management Program (FEMP) Product Energy Efficiency Recommendations product list.

Electrical Equipment

All electrical equipment used by the Contractor shall meet all safety requirements of this contract and shall be UL approved. This equipment shall operate using existing building circuits. It shall be the responsibility of the Contractor to prevent the operation or attempted operation of electrical equipment, or combinations of equipment, which require power exceeding the capacity of existing building circuits. Inoperable equipment is not cause for cleaning work not to be performed. The Contractor shall furnish and use beater bar type vacuums for carpeted floors.

Supplementary Requirements

Supplements or amendments to listed publications from any organizational level may be issued during the life of the contract.

GOVERNMENT PERSONNEL AND AUTHORITIES

1. Contracting Officer (CO) - The Contracting Officer has full authority for the administration of the contract and will personally handle all matters beyond the authority of the COR. No other person is authorized to make or agree to changes to clauses, provisions, terms, or requirements of the contract. In no event will any understanding, agreement, modification, change order, or other matter deviating from the terms of this contract be effective or binding upon the Government unless formalized by proper contractual documents executed by the Contracting Officer.

http://www.biopreferred.gov/ http://www.epa.gov/epa

2. Contracting Officer's Representative (COR) - The COR is the on-site contract administrator for the Contracting Officer, whose duties and responsibilities include full authority for the day-to-day administration of the contract, except for matters pertaining to changes in contract price and time. Potential COR duties and authorities are listed on the COR Designation Form.

3. Inspector(s) - Inspectors may be designated by the CO or COR who are responsible for checking the Contractor's compliance with the contract requirements.

No persons other than the CO, COR and other government officials as designated under this contract have authority to give direction or make clarifications for work to be performed by the Contractor. The government is not responsible for costs incurred during the performance of work not covered under this contract or results from direction by non-authorized persons. If the Contractor is given direction or clarification by an unauthorized person, that is outside of the scope of the contract, the Contractor should advise the Contracting Officer.

INVOICING AND PAYMENT

Invoicing

Payment will be made in arrears for janitorial services that have been satisfactorily provided. Payment will be made by Electronic Funds Transfer (EFT) to the bank account designated in the Contractor's SAM Entity at www.sam.gov . A SAM Entity of any status other than 'Active' can prevent payment.

The standard frequency of invoicing and payment is monthly, but a bi-weekly payment schedule may be coordinated upon Contractor request. Invoices shall be submitted via the Department of Treasury's Invoice Processing Platform (IPP) at www.ipp.gov . The Contractor shall submit an invoice each period along with a list indicating any periodic (non-routine) tasks which were performed during the invoice period, and the date of task performance. This list may be attached in IPP so that it is transmitted along with the invoice, or it may be transmitted to the COR in another agreed manner, such as via email or by leaving a paper copy in a designated place. The format of the task list shall be agreed between COR and Contractor.

• Additional information about IPP: https://www.ipp.gov/index.htm

• Vendors new to IPP may register at https://www.ipp.gov/vendors/enrollment-vendors.htm

Payment Basis

Payments to the Contractor may be reduced for uncorrected deficiencies. Payments will be handled in accordance with the Prompt Payment Act (31 U.S.C. 3903) and Office of Management and Budget (0MB) prompt payment regulations at 5 CFR Part 1315.

In the case of unacceptable work by the Contractor:

http://www.sam.gov/ http://www.ipp.gov/ https://www.ipp.gov/index.htm https://www.ipp.gov/vendors/enrollment-vendors.htm

a. Where possible, the Contractor shall re-work at no cost to the Government all work performed which is not of acceptable quality. This is the preferred method of correction.

b. The Government may accept the Contractor's work, but at a reduced payment rate.

Any deductions will be calculated by the Contracting Officer as to reasonably reflect the proportion of the work not fulfilled versus the amount required for the invoicing period.

c. If issues are chronic or severe, the Government may exercise its right to terminate the contract and/or the Contractor may receive a poor performance rating.

COMMUNICATION PROCEDURES AND MEETINGS

Communication Procedures

While a line of communication is always open to the CO, most communication is directed to the COR.

Contracting Officers and CORs are available via phone, email, or direct communication. Formal requests reports and invoices must be submitted in writing. Communication by email is a good practice for the purposes of real-time documentation. At times communication will occur as meetings between the Contractor and the Government.

Prework Conference

Prior to commencement of work, a pre-work meeting may be arranged between the Contractor and the Contracting Officer to discuss the contract terms and work performance requirements. At this time, the Contracting Officer shall designate the Contracting Officer Representative (COR) and the Contractor shall designate, in writing, the name and phone number of the Contractor's on-site representative/ supervisor, if any, and their responsibilities.

Other Meetings

Other meetings may be required at the Contracting Officer's discretion, or agreed between the Contractor and Government, to discuss work quality or performance.

CONTRACTOR QUALITY CONTROL PLAN

The Contractor shall establish a complete, written Quality Control Program (QCP) to ensure the requirements of the contract are met as specified in the guidelines. The Contractor's QCP shall be incorporated into this contract after acceptance by the Government. The QCP need not be elaborate, but shall address in writing at least the following information:

a. A system by which the Contractor will perform self-inspection to assure high-quality services are performed. The person to perform inspections shall be named in the plan. Documentation of the inspections performed, and any follow-up action taken by the Contractor shall be maintained in a file to be made available to the COR upon request.

b. A method for identifying and/or responding to deficiencies in the quality of services performed and for proposing any corrective action to be taken.

c. A method for ensuring that all keys, identification, and security access cards issued to the Contractor by the Government are not lost, misplaced, or used by unauthorized persons.

d. A description of actions the Contractor shall take in the event that the primary janitor(s) become unavailable to provide janitorial services for an extended period (longer than two consecutive routine service days).

The Contractor shall maintain a file of all inspections conducted by the Contractor and the corrective actions taken. This documentation is considered to be a part of the Contractor's Quality Control Program but does not need to be made available for review unless requested by the Government.

GOVERNMENT QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

The Government will visually inspect the Contractor's performance on a random basis shortly after the scheduled cleaning time, and/or after receipt of complaint from building employee(s), to ensure compliance with contract guidelines. The COR will record inspection observations and deficiencies will be documented with a notification provided to the Contractor. When continued unacceptable performance is observed, the COR may meet with the Contractor to review the inspection report and ensure that the Contractor has an understanding of the unacceptable services.

The preferred method to resolve deficiencies is to allow reperformance. The Contractor shall be provided with the opportunity to correct sub-standard performance within one business day, upon the next service day, or another period of time as specified by the COR.

When substandard performance is not corrected within the specified timeframe or the Contractor refuses to re- perform the service, the unsatisfactory service is logged as a deficiency and is subject to payment deduction.

5.0 CLAUSES