Attachment 2_SOW - Smartnet Maintenance Services.pdf

Statement of Work (SOW) Entry Access for Omni Fitness Centers

1. OBJECTIVES:

The Air Force Services Center (AFSVC) is seeking a Commercial-off-the Shelf (COTS) cloud- based access control solution to implement controlled access to Air Force (AF) Fitness Centers.

The overall objective of the Fitness Access Program requirement is to provide access during unstaffed facility hours for all authorized military patrons, including DoD civilians, retirees and dependents. System shall be cloud-based, capable of integrating into the existing on premise Smartnet Access Control Ecosystem, utilize a shared cardholder database, track facility usage during staffed and unstaffed hours, and be contractor maintained and managed. The contractor shall be responsible for software updates, security and critical update patches as well as providing ATO Development Support to the Government.

2. DESCRIPTION OF SERVICES:

AFSVC/VMS and AFSVC/VCA requires cloud-based entry access control system and video equipment upgrades to the current Fitness and Child & Youth Access Program throughout the Department of the Air Force Fitness and CYP portfolios. Without these hardware and software upgrades, connectivity to a cloud-based system will not be possible. These upgrades allow Fitness and CYP to accomplish requirements outlined in DoDI 1015.10 (Military Morale, Welfare, and Recreation (MWR) Programs), and DAFI 34-114 (FITNESS, SPORTS, AND WORLD CLASS ATHLETE PROGRAM). Further, as each base-level Fitness and CYP operations utilizes the Smartnet-configured cloud-based entry access and video surveillance (hardware and software) to accomplish the relevant tasks required in DoDI

1015.10. and DAFI 34-114, utilizing the same provider to perform the upgrades ensures maximum system maintenance travel scheduling efficiencies, system connectivity and seamless access as military members, DoD civilians, retirees, and dependents travel from installation to installation. Additionally, Smartnet is required to maintain the legacy access control and video systems until upgraded/transitioned.

3. BACKGROUND:

Fitness Access is a fitness program to be conducted at all AF Continental United States (CONUS) and Outside the Continental United States (OCONUS) installations. The mandate provides increased security measures and support increased hours of operations. Contractor shall provide continuous oversight to the facilities, with Help Desk and On-Site Services to mitigate lapse in service. Sites will maintain active Preventative and Corrective Maintenance Contracts.

4. SCOPE:

4.1. Preventative Maintenance:

The Contractor shall conduct the following preventative maintenance service after the first-year warranty period expires if the site chooses to fund this service:

• Yearly Site visits to perform required application updates to installed equipment.

• Camera cleaning, re-focusing, adjusting zoom levels.

• Cleaning DVR(s) and computer.

• Q&A session with Management covering training and reporting.

• Door hardware equipment is limited to the electric door actuator only.

• 24/7 Help Desk Support

• All labor and travel expenses are included in the preventative and corrective maintenance pricing (Firm-Fixed Price).

4.2. Corrective Maintenance:

The Contractor shall conduct the following corrective maintenance after the first-year warranty period expires if the site chooses to fund this service:

• As needed Site visit to replace part(s) to normal operations.

• Does not include cameras installed by others.

• Door hardware equipment is limited to the electric door actuator only.

• 24/7 Help Desk Support.

• All labor and travel expenses are included.

5. ACCESS

Contractor Manager or alternate shall complete an entry authorization list (EAL) for access to Beale Air Force Base. The request shall be submitted within two (2) weeks of delivery to Pass and Registration via the Government Point of Contact (POC) identified in the inspect and accept information section of the contract. All contractor vehicles must enter the base via Wheatland Gate and shall be subject to inspection. All contractor personnel must obtain base passes or be listed on the Entry Access List (EAL) throughout duration of work performance.

Any person in the EAL is required to bring two (2) forms of identification or REAL ID to access the base.

6. TRAINING

• Training will consist of the operation of the entire solution’s full capabilities. Training shall cover the use of entry access and surveillance equipment to include creating and saving files to be used for evidence collection and how to set up and operate the solution.

• The contractor shall provide documentation describing the administrative, physical, technical, and operational guides for maintenance and use. All documentation, data generation, data, test materials, documents, notes, records, software tools acquired, and/or software produced by the Contractor under this SOW shall become property of the U.S Government, which shall have unlimited rights to all materials and determine the scope of publication and distribution. The Contractor shall be required to furnish electrical copies of all documents, notes, records and software to the Government upon termination of the contracted services or expiration of the contract period.

• Contractor shall provide Fitness Center Staff with training manuals and cheat sheets.

Please NOTE:

Contractor shall provide all labor, parts and travel to get system to normal operations.