Attachment 2 - SOW.pdf

Pisgah Ranger District Pisgah National Forest

Pisgah North

(Black Balsam, Rice Pinnacle, Ledford Branch)

Janitorial Services for Recreation Facilities

SPEFICIATIONS AND STATEMENT OF WORK

GENERAL INFORMATION

1.0 Scope of Work

The Contractor shall furnish all labor, supplies, materials, equipment, transportation, incidentals, and supervision necessary to provide janitorial services at the Rice Pinnacle Trailhead, Ledford branch Trailhead and Black Balsam Trailhead. Janitorial services will provide cleaning of restrooms as well as trash removal and disposal off-site. Cleaning services will maintain a clean, neat and professional appearance. Service is provided year-round at all sites except for Black Balsam Trailhead, which is typically inaccessible from December 1 to January 31 due to National Park Service winter weather road closures. All work performed by the contractor shall be performed in accordance with all applicable laws, regulations, instructions, and commercial practices.

2.0 Background

All sites in Pisgah North are highly visited places for recreation to include hiking, biking, camping, and equestrian use. These sites provide vault toilets for visitors at the trailhead parking area. Vault toilets are prefabricated concrete toilet buildings that do not have running water or electricity. All vault toilets have outside bear-proof trash receptables. Bear proof trash receptacles are very heavy metal trashcans. Some units are attached (double cans). Each area that holds a trash bag is considered one receptacle for the purpose of this contract.

Haywood County, NC:

Black Balsam (Open Year-Round DEPENDENT on weather conditions and road closures: cleaning services provided: February 1 – November 30)

Black Balsam trailhead is located on Black Balsam Rd (FS road 816) 1.2 miles from its intersection with the Blue Ridge Parkway at mile post 420.

*This is a remote backcountry trailhead on the boundary of the Shinning Rock Wilderness Area.

*The National Park Service manages the Blue Ridge Parkway which is the only route to this trailhead. During inclement winter weather or disastrous weather, the National Park Service reserves the right to close the road. Road closures are provided day-to-day basis and can be found on their website. It will be the contractor’s responsibility to check the National Park Service website, and with the COR, for current information about road closures.

*There is NO running water or electricity at this location. The contractor must bring water needed for cleaning.

Vault Toilet – 200 SF, 1 Building with 2 individual toilets 12” Jumbo Toilet Paper Roll

(1) Double Can bear proof trash receptacles next to the toilets Heavy Duty 36”x58” trash bags

Buncombe County, NC:

Rice Pinnacle (Open Year-Round) 1298 Bent Creek Road (FS road 479), Asheville, NC 28806

1.4 miles from the intersection with Hwy 191 near the Arboretum *There is NO running water or electricity at this location. The contractor must bring water needed for cleaning.

Vault Toilet – 200 SF, 1 Building with 2 individual toilets Standard size toilet paper roll

(1) Double Can bear proof trash receptacle next to the toilets

Ledford Branch (Open Year-Round) Located 1-mile past Rice Pinnacle on Bent Creek Rd (FS road 479) *There is NO running water or electricity at this location. The contractor must bring water needed for cleaning.

Vault Toilet – 100 SF, 1 Building with 1 individual toilet Standard size toilet paper Double Can bear proof trash receptacle next to the toilet

CONTRACTOR REQUIREMENTS

3.0 Scheduling/Requirements/Tasks

3.1 Schedule

The schedule of items consists of tasks to be performed on the sites within Pisgah North.

Below is the schedule for janitorial cleaning and trash collection.

Site Frequency Black Balsam February 1 – November 30

3x per week

Rice Pinnacle Year-Round 3x per week

Ledford Branch Year-Round 3x per week

3.2 Janitorial Cleaning

The contractor’s responsibilities shall include but are not limited to the following list of janitorial services and the contractor shall provide all necessary labor, supplies, equipment and materials for the maintenance of the restrooms including entryways and sidewalks attached to the toilets.

3.2.1 Routine Cleaning Tasks (to be completed 3x/week)

The restrooms must be in a clean condition, with all visible surfaces free of waste, dirt, and other substances. This includes the following items:

Clean floors: sweep, mop, scrub and/or pressure wash if needed to clean the floor.

*Pressure wash the facility mid-season (June). See 3.2.9 for further details.

Clean walls, waster receptacles, and doors Dust walls and ceilings for cobwebs Empty all garbage receptables Replenish Supplies and Clean Containers (toilet paper to the maximum capacity, trash bags and wax bags for feminine hygiene) Sanitize and clean toilet bowls, seats and/or toilet interior and exterior Clean hardware: push plates, kick plates, door handles, and handrails) Clean mirrors where applicable Remove graffiti (after COR has been notified and approves removal method) Sweep exterior building removing insect and animal nests, including sidewalks and entryways Inspect and report any need for repairs such as the need for septic pumping, leaks in roofs, damage to doors, gutters, toilets, sinks, etc.

*Control odor by using hydrated lime and odor packets in the toilet (check with the COR for particular products)

3.2.2 Garbage Collection (to be completed 3x/week)

Trash is to be collected from all trash receptacles.

Trash will be disposed of off-site after each collection at an approved municipal disposal facility. Contractor is responsible for finding an appropriate disposal location. Forest Service dumpsters are available near the visitor center and Sycamore Flats Recreation Site.

Waste is to be collected from inside (that missed the bag) and around trash receptacles and liners are to be replaced. Wash the inside and outside using disinfectant solutions monthly to maintain odor-free containers.

3.2.3. Contractor will ensure adequately trained personnel are available to take over for periods of absence due to vacation and sick leave.

3.2.4 Graffiti removal. Notify COR of any major graffiti, recurring vandalism, or any offensive/obscene/explicit content. Take a photo and send it to the COR. Contractor shall conduct visual checks for graffiti during each scheduled restroom service. Graffiti which can be removed without specialized restoration shall be removed or painted over. This includes damage caused by spray paint, markers, pen, crayon, lipstick, paint pen, pencil, small adhesive labels/stickers, or light paint scuffs. The area should be returned to a uniform appearance with no residue, discoloration, etching, or damage to finishes.

3.2.5 Dusting. Horizontal surfaces such as tops of mirrors and lights, windowsills, etc., should be free of dust. Cobwebs should be removed from corners, walls, and ceilings.

3.2.6 Odor control. Restrooms will not have a noticeable unpleasant odor. Any fragrance used for odor elimination must be light and neutral.

3.2.7 Restroom supplies. The contractor shall ensure restrooms are stocked with full rolls to the maximum capacity possible. Extra paper supplies are not to be left on top of dispensers. The Government reserves the right to replenish restroom supplies with Contractor furnished property on days when cleaning does not occur or when extra is needed. The Government will utilize a sign-out sheet for all supplies taken from Contractor furnished property which details the type of supplies, location where supplies were utilized, and quantity of supplies so that Contractor property is accounted for.

3.2.8 The Contractor shall ensure that all tools, equipment, and supplies adhere to commercial specifications. In the event a substitution must be made, prior approval shall be received from CO prior to performance.

3.2.9 Pressure Washing. Pressure wash restroom exterior walls and sidewalks within a 10-foot radius of the restroom building. Surfaces should be free of visible dirt, mold, mildew, gum, and stains. Use pressure settings and cleaning agents suitable for the surface type so as not to cause discoloration, erosion, pitting, or cracking. No damage shall be caused to paint, signage, fixtures, or nearby landscaping or drainage. Report any surface damage or areas needing repair to the COR.

FOREST SERVICE RESPONSIBILITIES

4.0 Compensation

The Forest Service agrees to pay the contractor for services described herein upon receipt and approval of an invoice for the monthly period(s) invoiced. Payments shall be submitted through the IPP system.

If the contractor misses a service day or is in non-compliance with the cleaning tasks, the COR will notify the contractor to have the contractor take corrective action. If the contractor fails to correct the work or missed services cannot be rescheduled, the cost of the work/labor, materials, and equipment will be deducted from the payment due the contractor on his contract/invoice.

4.1 Forest Service Responsibilities

The Forest Service will be responsible for repairs due to normal wear and tear, renovation work, repairs to infrastructure, sidewalks, curbs, doors, sinks, and toilets.

The COR will conduct frequent unscheduled inspections and maintain documentation noting conditions and compliance with contract requirements. The COR will communicate with the CO and CS regarding contract compliance.

4.2 Keys

Keys will be provided by the COR. It is the Contractor's responsibility to keep keys in a safe location and return keys as required by the COR. If the Contractor fails to return keys within two weeks of end of contract or upon determination that keys have been lost, the Government reserves the rights to change all door locks and withhold said expenses from the Contractor's pay.

Contractor shall control keys and not allow duplication of facility keys. Duplication of keys issued may result in termination for cause of contract if CO determines facility security has been compromised as a result.

4.3 Government Furnished Equipment/Supplies

The government will NOT furnish any supplies or equipment necessary to perform services under this contract.

Cleaning supplies and equipment will not be stored on site.

CONTRACTOR FURNISHED PROPERTY

5.0 General

The contractor shall furnish everything (equipment, materials, supplies, incidentals, etc.)

required to perform the tasks identified in this contract. The rate of supply usage will vary depending on seasonal visitation patterns (likely higher rate of usage during the “busy season,” April 1st to October 31st and lower rate of usage during the “off-season,” November 1st – March 31st).

5.1 Supply Specifications

Bio-based/Bio-preferred Products The Contractor shall utilize sustainable materials for this contract as is adequately and financially feasible. The biobased supplies and materials shall be of a type and quality that conform to applicable federal specifications and standards. All supplies and materials to be used in the performance of work described herein are subject to the approval of the Contracting Officer Representative (COR). The following biobased products may be used in this contract (this list is not all inclusive): all-purpose cleaners, degreasers/cleaners, deodorizers, floor finishers, disinfectant sanitizers, glass cleaners, and bathroom cleaners). USDA's Bio Preferred program can be found at www.biopreferred.gov.

http://www.biopreferred.gov/

5.2 Recycled Products

100 percent of all paper products procured (toilet tissue and paper towels) shall contain recycled materials. The content shall meet the specifications shown on the following website: https://www.epa.gov/smm/comprehensive-procurement-guideline-cpg-program

5.3 Mandatory Sources of Supply or Service Requirement

Certain supplies to be provided under this contract must use mandatory sources (FAR 52.208-9).

One of the mandatory sources for Bio-Based and Bio-Preferred products can be found at the GSA Bio-Preferred website: www.gsa.gov/portal/content/105368.

5.4 Material Safety Data Sheets

Prior to the starting date of the contract, the Contractor shall submit to the COR a list giving the name of the manufacturer. the brand name, and Material Safety Data Sheets with the intended use of each of the materials the Contractor proposes to use in the performance of the work.

Contractor shall not use any materials which the COR determines to the unsuitable for said purpose, or harmful to the surfaces to which it is to be applied. Any material which the COR suspects of not meeting safety standards shall be tested by a recognized testing laboratory at the Contractor's expense.

ADMINISTRATIVE

6.0 Work Schedule

The contractor shall submit an annual schedule for services and any revisions to the key personnel roster to the COR for approval at the pre-performance conference; the schedule shall include, but exclusive of, approximate cleaning times and dates (days of the week) and how many people should be expected to clean. The contractor shall be allowed 30 days to adjust work schedules based on inspections, use, traffic, special requirements identified in PWS, and minimum frequencies of changes as discussed in writing with the COR, as appropriate.

6.1 The second work schedule shall be submitted to the CO for approval within 10 days after the first contract month period and shall be known as the Daily Cleaning Frequency Schedule (DCFS). The contractor shall provide the DCFS to the COR and not deviate from the approved schedule without prior approval from the CO or COR. Any permanent changes to the DCFS must be submitted 10 days before implementation and receive COR approval before the Government will allow the proposed changes. The COR's contact information will be provided to the Contractor at the pre-performance meeting.

6.2 All work will be done during daylight hours.

6.3 Federal Holidays

Federal buildings are closed during federal holidays, but the Trailheads of Black Balsam, Rice Pinnacle, and Ledford Branch typically remain open, unless otherwise noted.

https://www.epa.gov/smm/comprehensive-procurement-guideline-cpg-program https://www.epa.gov/smm/comprehensive-procurement-guideline-cpg-program http://www.gsa.gov/portal/content/105368

• New Year's Day - 1 January

• Martin Luther King Day - 3rd Monday in January

• President’s Day - 3rd Monday in February

• Memorial Day - last Monday in May

• Juneteenth (Freedom Day) – 19 June

• Independence Day - 4 July

• Labor Day - 1st Monday in September

• Columbus Day - 2nd Monday in October

• Veteran's Day - 11 November

• Thanksgiving Day - 4th Thursday in November

• Christmas Day - 25 December

If these holidays fall on Saturday, the preceding Friday will be observed. If these holidays fall on Sunday, the following Monday will be observed.

6.4 Facility Closures

Work scheduled but not accomplished because of facility closure due to weather, or actual alert, will be accomplished as soon as possible after reopening the facility.

6.5 Staff Conduct

All work under this contract shall be performed in a skillful and professional manner. The Contractor shall be responsible for maintaining satisfactory standards of employee competency, conduct, appearance and integrity, and shall be responsible for taking such disciplinary action with respect to the employee(s) as may be necessary. The Contracting Officer may, in writing, require the Contractor to remove from the work any employee the Contracting Officer deems incompetent, careless, or otherwise objectionable, for theft, possession and/or removal of materials, supplies, equipment, or any Government-owned property. Contractor personnel may not smoke on Government premises. Contractor personnel may not use any Government telephone without prior approval of the COR. In the case of disputes between Contractor and COR, the CO will make the final decision in accordance with the SOW. Disputes will be adjudicated by contracting officer to facilitate a resolution or final decision on the matter.

6.6 Safety

The Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel or visitors that are present. Any fire hazards, conditions, and items in need of repair shall be reported to the COR immediately.

6.7 Lost and Found Items

Turn in lost and found articles to the COR noting where and when found.

6.8 Interruption in Service or Delayed Service

The Contractor shall notify the COR of any conditions that may interrupt or delay performance under this contractor such as locked facilities or road closures, adverse weather conditions, safety concerns, and/or any other conditions. Refusal of entry shall be documented and excuses Contractor from servicing that area for that cleaning cycle only. Repeated refusal should be brought to the attention of the COR.

INSPECTION AND ACCEPTANCE

Inspection of work performed under this contract will be made by the Contracting Officer's Representative (COR) or the designated inspector as the work progresses at such intervals as are necessary to ensure compliance with the contract specifications and provisions. The COR shall make an overall inspection of the work performed during normal business hours.

7.0 Inspection methods.

7.1. After service. This method requires the COR to inspect the service each time it occurs. Any deficiency shall be documented, and the contractor shall re-perform the service, if appropriate, at no increase in contract amount.

7.2. Periodic inspections. This method requires the COR to employ a "spot check" style of evaluation based on the contractor's cleaning schedule. Any deficiency shall be documented, and the contractor shall re-perform the service, if appropriate, at no increase in contract amount.

7.3. Unscheduled cleanings. The COR will receive and investigate complaints. The COR shall be responsible for initially validating a complaint. The Contracting Officer shall make the final determination of the validity of complaint(s) in cases of disagreement with the COR and the contractor. If the COR substantiates the complaint and a second cleaning is required, the contractor will be notified and an additional cleaning scheduled. Any validated complaint shall be documented in writing.

7.4 Performance evaluation meeting.

The Contractor may be required to meet with the Contracting Officer (CO) or COR during the first month of the contract. Meetings shall be as often as necessary thereafter as determined by either party. The meetings shall focus on Contractor's performance and actual or potential problems. A mutual good faith effort shall be made by all parties to resolve all issues. The written minutes of these meetings shall be signed by the parties to the discussion. Should the Contractor not concur with the minutes, the Contractor shall so state any areas of non-concurrence in writing to the Contracting Officer within seven workdays of receipt of the minutes.

TECHNICAL SPECIFICATIONS

8.0 DEFINITIONS TECHNICAL. As used throughout this contract, the following terms shall have the meaning set forth below.

8.1 Clean. "Clean" shall be defined as free of dirt, dust, spots, streaks, stains, smudges, litter, debris, and other residue.

8.2 Sustainable acquisitions. Products that are energy-efficient, water-efficient, biobased, environmentally preferable, non-ozone depleting, and products made with recovered material.

8.3 Disinfect. Cleaning to destroy any harmful microorganisms by application of an approved chemical agent.

9.0 Frequency of service.

9.1 Annual. Services performed once during a 12-month period. These services must be scheduled with the COR in advance.

9.2 Semi-annual. Services performed twice during a 12-month period at 160 to 200 calendar day intervals. These services must be scheduled with the COR in advance.

9.3 Quarterly. Services performed four (4) times during each 12-month period of the contract at intervals of 160 to 200 calendar days. These services must be scheduled with the COR in advance.

9.4 Monthly Services are performed once every standard calendar month (i.e. 12 services).

9.5 Weekly. Services performed once each standard calendar week (i.e. 52 services).

9.6. (3) Days per week. Services performed three times each standard calendar week (i.e.

156 services). Services must be separated by at least one day in between to encourage maximum weekly effectiveness.

9.7 Daily. Services performed seven times each standard calendar week, excluding holidays when government facilities are closed (i.e. 354 services).

9.8 As needed. These are services that are provided as needed. Services outside the scope of this contract must be approved in writing by the Contracting Officer (CO) prior to any services being performed. If unsure if the services being requested is outside the scope of the contract, it is the Contractor's responsibility to ask the COR and/or CO for further clarification.

ATTACHMENT 2

STATEMENT OF WORK/SCHEDULE

100. GENERAL.

110. SCOPE. Except for items listed under the Government Furnished Property, the Contractor shall furnish all labor, supplies, materials, equipment, transportation, incidentals, and supervision necessary to perform janitorial services at Sycamore Flats Picnic Area located 1 mile north on U.S. Hwy 276 from the intersection of U.S. Hwy 64/276 and NC Hwy 280 and Coontree Picnic Area, located 4 miles north of the same intersection, in accordance with the terms, specifications, and provisions of this contract. All cleaning supplies used for this contract will be biobased products in accordance with the Sustainable Acquisition Policy (FAR 23.1).

120. BUILDING DESCRIPTION. Sycamore Flats Picnic Area has 2 restroom buildings with a total of 8 individual restrooms, plus 3 drinking fountains. Coontree Picnic Area has 1 restroom building with a total of 4 individual restrooms, plus 1 drinking fountain. These picnic areas average over 200,000 visitors per year but experience seasonal variances in visitation. One restroom building at Sycamore Flats is closed seasonally from mid-April to early November, weather dependent, reducing the total number of individual restrooms operating from 8 to 4. The restroom at Coontree is closed seasonally from mid-November to early April, weather dependent, with no individual restrooms open during this period.

TECHNICAL SPECIFICATIONS

130. DEFINITIONS TECHNICAL. As used throughout this contract, the following terms shall have the meaning set forth below.

131. Clean. "Clean" shall be defined as free of dirt, dust, spots, streaks, stains, smudges, litter, debris, and other residue.

132. Sustainable acquisitions. Products that are energy-efficient, water-efficient, biobased, environmentally preferable, non-ozone depleting, and products made with recovered material.

133. Disinfect. Cleaning to destroy any harmful microorganisms by application of an approved chemical agent.

134. Frequency of service.

134-1 Annual. Services performed once during a 12-month period. These services must be scheduled with the COR in advance.

134-2. Semi-annual. Services performed twice during a 12-month period at 160 to 200 calendar day intervals. These services must be scheduled with the COR in advance.

134-3. Quarterly. Services performed four (4) times during each 12-month period of the contract at intervals of 160 to 200 calendar days. These services must be scheduled with the COR in advance.

134-4. Monthly Services are performed once every standard calendar month (i.e. 12 services).

134-5. Weekly. Services performed once each standard calendar week (i.e. 52 services).

134-6. 3 Days per week. Services performed three times each standard calendar week (i.e. 156 services). Services must be separated by at least one day in between to encourage maximum weekly effectiveness.

134-7. Daily. Services performed seven times each standard calendar week, excluding holidays when government facilities are closed (i.e. 354 services).

134-8. As needed. These are services that are provided in as needed. Services outside the scope of this contract must be approved in writing by the Contracting Officer (CO) prior to any services being performed. If unsure if the services being requested is outside the scope of the contract, it is the Contractor's responsibility to ask the COR and/or CO for further clarification.

140. GOVERNMENT-FURNISHED PROPERTY.

141. The government shall make available to the contractor the Government-furnished property described in this contract. The contractor shall be liable for all loss or damage of such delivered Government-Furnished Property until completion and final acceptance of work required under this contract. If the Government fails to make timely delivery of such Government-Furnished Property suitable for its intended use and upon written request from the contractor, the Contracting Officer shall make an equitable adjustment of contract delivery of performance dates or contract price, or both, pursuant to the "changes" clause of the FAR 52.212-4.

142. The Forest Service shall furnish the following:

142-1. Dumpster. The Contractor will dispose of the trash and refuse in the dumpster located in the immediate vicinity or as directed by the COR. Dumpster doors shall be closed after each use.

142-2. Utilities. Water and electricity will be provided to operate equipment as necessary to complete these services.

142-3. Storage closet. The Government will furnish an area for storage of Contractor furnished supplies and equipment in each restroom building. This area is a locked plumbing alley located at the back of each restroom building which only select Government employees and the Contractor have access to (no public access). The

Contractor shall maintain this area to ensure it is safe, clean, and organized. No hazardous materials are to be stored in these facilities.

142-4. Keys. Keys will be provided by the COR. It is the Contractor's responsibility to keep keys in a safe location and return keys as required by the COR. If the Contractor fails to return keys within two weeks of end of contract or upon determination that keys have been lost, the Government reserves the rights to change all door locks and withhold said expenses from the Contractor's pay. Contractor shall control keys and not allow duplication of facility keys. Duplication of keys issued may result in termination for cause of contract if CO determines facility security has been compromised as a result.

200 - CONTRACTOR FURNISHED PROPERTY

210. GENERAL. Except for those items or services specifically stated to be Government furnished, the contractor shall furnish everything (equipment, materials, supplies, incidentals, etc.) required to perform the tasks identified in this contract. The rate of supply usage will vary depending on seasonal visitation patterns (likely higher rate of usage during the “busy season,” April 1st to October 31st and lower rate of usage during the “off-season,” November 1st – March 31st).

220. RESTROOM SUPPLIES. Supplies required to be furnished by the contractor include but are not limited to the following:

220-1. Plastic trash can liners/bags. Trash liners/bags shall be suitable for the type and need of trash receptacle (23” x 26” trash bags and 24” x 42” trash bags).

220-2. Toilet tissues. Toilet tissue must be no less than two-ply tissue. A minimum of 2 cases of toilet tissue shall be kept in each restroom plumbing chase at all times.

220-3. Waxed bags. Waxed bags shall be suitable for the type and need of sanitary napkin receptacle.

220-4. Odor control. Refills for Uline automatic air freshener model H-2241 and replacement D batteries as needed.

300- SUPPLY SPECIFICATIONS

310 - BIOBASED/BIOPREFERRED PRODUCTS

The Contractor shall utilize sustainable materials for this contract as is adequately and financially feasible. The biobased supplies and materials shall be of a type and quality that conform to applicable federal specifications and standards. All supplies and materials to be used in the performance of work described herein are subject to the approval of the Contracting Officer Representative (COR). The following biobased products may be used in this contract (this list is not all inclusive): all-purpose cleaners, degreasers/cleaners, deodorizers, floor finishers, disinfectant sanitizers, glass cleaners, and bathroom cleaners). USDA's BioPreferred program can be found at www.biopreferred.gov.

320. RECYCLED PRODUCTS. 100 percent of all paper products procured (toilet tissue and paper towels) shall contain recycled materials. The content shall meet the specifications shown on the following website: https://www.epa.gov/smm/comprehensive-procurement-guideline-cpg-program

330. MANDATORY SOURCES OF SUPPLY OR SERVICE REQUIREMENT. Certain supplies to be provided under this contract must use mandatory sources (FAR 52.208-9).

One of the mandatory sources for Bio-Based and Bio-Preferred products can be found at the GSA Bio-Preferred website: www.gsa.gov/portal/content/105368.

340. MATERIAL SAFETY DATA SHEETS. Prior to the starting date of the contract, the Contractor shall submit to the COR a list giving the name of the manufacturer. the brand name, and Material Safety Data Sheets with the intended use of each of the materials the Contractor proposes to use in the performance of the work. Contractor shall not use any materials which the COR determines to the unsuitable for said purpose, or harmful to the surfaces to which it is to be applied. Any material which the COR suspects of not meeting safety standards shall be tested by a recognized testing laboratory at the Contractor's expense.

400 – ADMINISTRATIVE

410. WORK SCHEDULE. The contractor shall submit an annual schedule for services and any revisions to the key personnel roster to the COR for approval at the pre-performance conference;

the schedule shall include, but exclusively, approximate cleaning times and dates and how many people should be expected to clean. The contractor shall be allowed 30 days to adjust work schedules based on inspections, use, traffic, special requirements identified in PWS, and minimum frequencies of changes as discussed in writing with the COR, as appropriate.

410-1. The second work schedule shall be submitted to the CO for approval within 10 days after the first month contract period and shall be known as the Daily Cleaning Frequency Schedule (DCFS). The contractor shall provide the DCFS to the COR and not deviate from the approved schedule without prior approval from the CO or COR. Any permanent changes to the DCFS must be submitted 10 days before implementation and receive COR approval before the Government will allow the proposed changes. The COR's contact information will be provided to the Contractor at the pre-performance meeting.

410-2. All work will be done during daylight hours.

420. FEDERAL HOLIDAYS. Federal buildings are closed during federal holidays, but Picnic Areas typically remain open.

• New Year's Day - 1 January

• Martin Luther King Day - 3rd Monday in January

• Washington's Birthday - 3rd Monday in February

• Memorial Day - last Monday in May

• Juneteenth (Freedom Day) – 19 June

• Independence Day - 4 July

• Labor Day - 1st Monday in September

• Columbus Day - 2nd Monday in October

• Veteran's Day - 11 November

• Thanksgiving Day - 4th Thursday in November

• Christmas Day - 25 December

If these holidays fall on Saturday, the preceding Friday will be observed. If these holidays fall on Sunday, the following Monday will be observed.

430. FACILITY CLOSURES. Work scheduled but not accomplished because of facility closure due to weather, or actual alert, will be accomplished as soon as possible after reopening the facility.

440. CONDUCT. All work under this contract shall be performed in a skillful and professional manner. The Contractor shall be responsible for maintaining satisfactory standards of employee competency, conduct, appearance and integrity, and shall be responsible for taking such disciplinary action with respect to the employee(s) as may be necessary. The Contracting Officer may, in writing, require the Contractor to remove from the work any employee the Contracting Officer deems incompetent, careless, or otherwise objectionable, for theft, possession and/or removal of materials, supplies, equipment, or any Government-owned property. Contractor personnel may not smoke on Government premises. Contractor personnel may not use any Government telephone without prior approval of the COR. In the case of disputes between Contractor and COR, the CO will make the final decision in accordance with the SOW. Disputes will be adjudicated by contracting officer to facilitate a resolution or final decision on the matter.

450. SAFETY. The Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel or visitors that are present.

Any fire hazards, conditions, and items in need of repair shall be reported to the COR immediately.

460. PHYSICAL SECURITY. The contractor shall be responsible for securing premises upon completion of each service. The Contractor shall ensure that all lights shall be turned off in the plumbing alley after each restroom has been serviced. Water faucets or valves shall be turned off after the required usage has been accomplished. Mechanical equipment controls for heating, ventilation, and air-conditioning system will not be adjusted by the cleaning crew worker(s).

Plumbing alley doors shall be locked and restroom door locks shall be returned to the state in which they were found. The facility is not to be left unsecured at any time, including the period when work is being performed. All unnecessary lights are to be turned off.

470. PERSONAL IDENTITY VERIFICATION (PIV) POLICIES AND PROCEDURES.

Contractor shall be responsible to ensure that all employees/ICs have had a successfully adjudicated National Agency Check with (Written) Inquiries (NACI) or Office of Personnel

Management (OPM)/National Security (NS) community background investigation to serve on the contract. The Contractor’s employees shall not be permitted to enter a federal facility prior to the successful completion of a background investigation. The Forest Service uses Personnel Model which allows contractors to have access to a federal facility without a chaperone.

Therefore, all employees must go through the background check and fingerprint process which takes at least 7 business days. A change to employment must be provided to the COR in writing with at least a 7 day lead time. Uncredentialed individuals will not be allowed to perform their duties and will be turned away.

480. LOST/FOUND ARTICLES. Turn in lost and found articles to the COR noting where and when found.

490. INTERRUPT OR DELAY OF PERFORMANCE. The Contractor shall notify the COR of any conditions that may interrupt or delay performance under this PWS such as locked facilities, occupied restrooms, adverse weather conditions, safety concerns, and/or any other conditions. Refusal of entry shall be documented and excuses Contractor from servicing that area for that cleaning cycle only. Repeated refusal should be brought to the attention of the COR.

500. INSPECTION AND ACCEPTANCE.

Inspection of work performed under this contract will be made by the Contracting Officer's Representative (COR) or the designated inspector as the work progresses at such intervals as are necessary to ensure compliance with the contract specifications and provisions. The COR shall make an overall inspection of the work performed during normal business hours.

501. Inspection methods.

501-1. After service. This method requires the COR to inspect the service each time it occurs. Any deficiency shall be documented, and the contractor shall re-perform the service, if appropriate, at no increase in contract amount.

501-2. Periodic inspections. This method requires the COR to employ a "spot check" style of evaluation based on the contractor's cleaning schedule. Any deficiency shall be documented, and the contractor shall re-perform the service, if appropriate, at no increase in contract amount.

501-3. Unscheduled cleanings. The COR will receive and investigate complaints. The COR shall be responsible for initially validating a complaint. The Contracting Officer shall make the final determination of the validity of complaint(s) in cases of disagreement with the COR and the contractor. If the COR substantiates the complaint and a second cleaning is required, the contractor will be notified and an additional cleaning scheduled. Any validated complaint shall be documented in writing.

502. Performance evaluation meeting. The Contractor may be required to meet with the Contracting Officer (CO) or COR during the first month of the contract. Meetings shall be as often as necessary thereafter as determined by either party. The meetings shall focus on Contractor's performance and actual or potential problems. A mutual good faith effort shall be made by all parties to resolve all issues. The written minutes of these meetings shall be signed by the parties to the discussion. Should the Contractor not concur with the minutes, the Contractor shall so state any areas of non-concurrence in writing to the Contracting Officer within seven workdays of receipt of the minutes.

600. CLEANING.

610. CLEANING SCHEDULE. See Schedule of Items for cleaning schedule.

610-1. Contractor will ensure adequately trained personnel are available to take over for periods of absence due to vacation and sick leave.

620. RESTROOM CLEANING AND SERVICING. Restroom cleaning shall consist of emptying trash receptacles and sanitary napkin receptacles and replacing the liner, sweeping floors, damp wiping hand dryers, trash receptacles, changing tables, mirrors, and doors, cleaning washbasins, and mopping entire floor area with a pine oil type disinfectant. It also shall include checking and replenishing toilet tissue, air fresheners, and soap dispensers, if applicable. Wall surfaces are to be spot wiped each time restrooms are cleaned. Clean and disinfect toilet seats, check under lips of bowls and urinals and shower stalls for scale deposits, and clean thoroughly.

Dilution of liquid hand soap product is not allowed.

620-1. Tile grout (floors and walls) are to be scrubbed, mechanical or hand, to clean grout. Solution will be provided by contractor and approved by Contracting Officer's Representative.

620-2. Special attention shall be given to floors around toilets for elimination of odors and stains and to provide a uniformly clean appearance throughout.

620-3. Waste baskets and sanitary napkin receptacles will be emptied, wiped clean, and liners shall be replaced.

621. Sweeping and damp mopping. After sweeping and damp mopping operations, all floors shall be clean and free of dirt streaks; no dirt shall be left in comers, behind doors, or behind toilets. Entrances shall be swept clean of all dirt and trash. No dirt shall be left where sweepings were picked up. The finished area shall have a uniform luster.

622. Wet mopping and scrubbing. The floors shall be thoroughly swept to remove visible dirt and debris; remove wads of gum, tar and similar substances from the floor surface. On completion of the mopping and scrubbing, the floors shall be clean and free of dirt, water streaks, mop marks, string, etc.; properly rinsed, and dry-mopped to present an overall appearance of cleanliness. All surfaces shall be dry, and comers and cracks clean after the wet mopping or scrubbing. When scrubbing is designated, it shall be performed by machine or by hand with a brush.

622-1. Wet mop head will be replaced at least every three months. Wet mop head will be washed out and hung up to dry daily.

623. Ceramic tile flooring. Two-step process - (1) Sweep total floor area. (2) Mop with solution approved by COR.

624. Damp washing. This task consists of using a clean damp cloth or sponge to remove all dirt, spots, streaks, and smudges from walls, glass, and other specified surfaces and then drying to provide a polished appearance. The wetting solution shall contain an appropriate cleaning agent.

624-1. A multi-purpose (disinfectant-deodorizer) cleaner shall be used on counters, sinks, toilets, fixtures, hand dryers, changing tables, doorknobs, door locks, grab bars, or any other high-touch surfaces.

625. Bright metal polishing. Bright metal polishing may be performed by damp wiping with suitable cloth if a polished appearance is obtained. However, if a polished appearance cannot be produced, the Contracting Officer's Representative shall be contacted for direction as to the use of an appropriate metal polish.

626. Porcelain ware cleaning. Porcelain fixtures (drinking fountains, washbasins, toilets, etc.)

shall be clean and bright with no dust, spots, stains, rust, green mold, encrustation, or excess moisture.

626-1. Walls and floors adjacent to fixtures shall be free of spots, drippings, and watermarks.

627. Spot cleaning. Following this cleaning operation, smudges, marks, or spots shall have been removed from the designated areas without causing unsightly discoloration.

628. Minor graffiti removal. Contractor shall conduct visual checks for graffiti during each scheduled restroom service. Graffiti which can be removed without specialized restoration with a surface area less than 1 square foot per incident (or up to 3 square feet cumulative per room per service visit) shall be removed. This includes damage caused by marker, pen, crayon, lipstick, paint pen, pencil, small adhesive labels/stickers, or light paint scuffs. The area should be returned to a uniform appearance with no residue, discoloration, etching, or damage to finishes. Notify COR of any major graffiti, recurring vandalism, or any offensive/obscene/explicit content.

629. Dusting. Horizontal surfaces such as tops of mirrors and lights, windowsills, etc., should be free of dust. Cobwebs should be removed from corners, walls, and ceilings.

630. Odor control. Restrooms will not have a noticeable unpleasant odor. Contractors shall refill automatic air fresheners and change batteries as needed (2 D batteries per dispenser). Any fragrance used for odor elimination must be light and neutral.

631. Restroom supplies. Contractor shall ensure restrooms are stocked sufficiently so any provided supplies, including toilet tissue, do not run out. See 202-6 for minimum paper supply stock requirements. Supplies shall be stored in designated areas provided by COR. Extra paper supplies are not to be left on top of dispensers. The Government reserves the right to replenish restroom supplies with Contractor furnished property on days when cleaning do not occur or when extra is needed. The Government will utilize a sign-out sheet for all supplies taken from Contractor furnished property which details the type of supplies, location where supplies were utilized, and quantity of supplies so that Contractor property is accounted for.

631-1. Contractor shall ensure that all tools, equipment, and supplies adhere to commercial specifications. In the event a substitution must be made, prior approval shall be received from CO prior to performance.

632. Trash/Litter Removal. Trash and litter within a 10-foot radius of the restroom building shall be removed and properly disposed of.

632-1. Outside trash dumpster doors shall be closed after use. Any debris dropped between building and dumpsters shall be picked up by Contractor Personnel.

633. Pressure Washing. Pressure wash restroom exterior walls and sidewalks within a 10-foot radius of the restroom building. Surfaces should be free of visible dirt, mold, mildew, gum, and stains. Use pressure settings and cleaning agents suitable for the surface type so as not to cause discoloration, erosion, pitting, or cracking. No damage shall be caused to paint, signage, fixtures, or nearby landscaping or drainage. Report any surface damage or areas needing repair to the

COR.

640. DRINKING FOUNTAINS. Thoroughly clean and sanitize all nozzles, drain plates, and excess flow receptor. Remove all standing liquids, keep free of trash, ink, coffee grounds, stains, etc., and nozzles and drains free from encrustation. A multi-purpose (disinfectant-deodorizer) cleaner shall be used when damp washing.

650. EMERGENCY CLEANINGS. The awardee must be able to respond by telephone within one (1) hour to an emergency service request and be on site no later than four (4) hours of notification. Emergency cleanings happen from November to March once or twice per month and typically are related to restroom issues during high use periods. Between April and November, emergency cleanings are significantly less frequent.