Attachment 2_QASP Matrix.pdf

This is a Performance Requirements and Surveillance table for a pest management services contract. The document establishes performance standards, surveillance methods, monitoring frequencies, and acceptable quality levels for a facility pest control program.

The contractor must complete all scheduled monthly facility services at 100% compliance, verified through service reports and inspections. Emergency pest response and bed bug/lice response require 4-hour response times with 95% acceptable quality levels, while urgent service calls allow 24-hour response times, both monitored as incidents occur. The contractor must maintain current technician licenses verified annually at 100% compliance and ensure current Safety Data Sheets (SDS) documentation is available for quarterly file review at 100% compliance. Monthly spot inspections at 100% compliance verify no unsafe work practices, and pest monitoring devices must be properly maintained and documented with monthly facility inspections. Reporting requirements mandate submission within 3 business days of monthly activities at 100% compliance, with an annual program review submitted by the contract anniversary date. Customer satisfaction is tracked quarterly with a minimum 95% acceptable quality level based on complaint tracking, and regulatory compliance requires zero violations cited, verified through annual compliance reviews at 100% compliance. All performance requirements are subject to ongoing surveillance to ensure the contractor meets established service standards throughout the contract period.