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This document is a Quality Assurance Surveillance Plan (QASP) for an elevator system service contract. The QASP outlines four critical performance objectives with strict compliance requirements: 1) Inspection Service with 100% compliance for testing and inspection intervals, 2) Reports that must be 100% accurate and submitted on time, 3) Emergency/Call back services requiring 100% adherence to response time frames, and 4) Use of qualified personnel meeting all certification and licensure requirements.

The performance thresholds are extremely rigorous, with zero tolerance for deviations. The surveillance method for each objective involves 100% inspection to ensure PWS (Performance Work Statement) requirements are achieved. The document explicitly states that failure to meet these standards will result in termination for default, underscoring the critical nature of the contract's performance expectations. All performance requirements must comply with all mandated laws and regulations, with a maximum allowable deviation of 0%.

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ATTACHEMENT 2

Quality Assurance Surveillance Plan (QASP)

The following Performance Requirement Services Summary identifies the performance objective and performance thresholds for critical tasks associated with providing support services for this requirement. The performance threshold describes the minimum acceptable levels of service required for each requirement. The Performance Requirements Summary shall not take the place of the PWS. These thresholds are critical to mission success. Failure to meet the standard will result in termination for default.

Performance Objective

Standard Performance Threshold Maximum

Allowable Degree of deviation requirement

Method of Surveillance

1. Inspection Service frequency/ interval

Testing and Inspection of Elevator System Per Inspection Interval in

PWS

No deviations. All requirements mandated by law or regulation must be 100% compliant

100% inspection to ensure that PWS requirement is achieved

2. Reports All reports are accurate, complete, and submitted on time per the PWS

100 % of the time. No discrepancies are allowed.

100% inspection to ensure that PWS requirement is achieved

3. Emergency / Call back services

Response time within the time frame listed in the

PWS

100 % of the time. No discrepancies are allowed.

100% inspection to ensure that PWS requirement is achieved

4. Use of qualified personnel

All personnel shall meet the certification/ licensure requirement in the PWS

100% of the time. No discrepancies are allowed

100% inspection to ensure that PWS requirement is achieved

File details come from the government source that posted it. Updated .