Attachment 2 - Performance Work Statement.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

Closed Circuit Television (CCTV) with Service Maintenance Agreements United States Coast Guard

SECTOR DELAWARE BAY Philadelphia, PA

1.0 GENERAL

1.1 BACKGROUND

The U.S. Coast Guard (USCG) Headquarters’ Acquisition Directorate, Office of Contract Support, has identified a requirement for a vendor to support, and maintain the U.S. Coast Guard Internet Protocol (IP) based Closed Circuit Television (CCTV) systems at USCG Sector Delaware Bay Philadelphia, PA. by a Service Maintenance Agreement (SMA). The system is comprised of forty-four (44) Bosch cameras of various models and associated support infrastructure.

1.2 SCOPE

Work under this contract shall consist of the effort required to maintain the existing CCTV system at the USCG SECTOR DELAWARE BAY located in Philadelphia, PA. The Contractor shall support all aspects of the installed systems with a service maintenance agreement. All work shall be completed by a technician qualified on the equipment being serviced.

1.3 OBJECTIVE

Work under this contract shall consist of a service maintenance agreement to ensure critical security camera system is maintained and fully operational at all times at the USCG SECTOR DELAWARE BAY located in Philadelphia, PA. The Contractor shall provide the services of a qualified technician to conduct maintenance monthly which shall consist of those maintenance procedures outlined in the equipment’s technical manuals.

1.4 APPLICABLE DOCUMENTS

1.4.1 Reference Documents

The following documents may be helpful to the Contractor in performing the work described in this document:

a. WRK-SA Series Enclosure 96-052SA / Rev. g / 2-11-16

b. Tripp Lite NetConroller 8-Port 1U KVM Switch. Model B040-008-19

c. Tripp Lite SmartPro Model SM2200RMDVTAA

d. Quick Start Guide 10/28 Port Web-Smart Pro Gigabit Ethernet Switch. ECS2100

Series Switch. E012016-AP-R01 150200001318A

e. ExacqVision End User Quick Start Guide 11/10/2014

1.5 PERFORMANCE REQUIREMENTS SUMMARY.

This contract includes a Performance Requirements Summary (PRS) at PWS 9.0. The PRS plays an integral role in the administration of the contract. In addition to any applicable inspection clauses or other related terms and conditions contained in the contract, the PRS shall serve as a primary tool for inspection and acceptance of services as facilitated by the Contracting Officer’s Representative (COR). Evaluation of the Contractor’s overall performance shall be in accordance with the performance standards set forth in the PRS, and will be conducted by the COR. The PRS constitutes a material aspect of the contract and will not be changed or otherwise modified without prior written approval of the Contracting Officer.

2.0 SPECIFIC REQUIREMENTS/TASKS

2.1 TASK ONE. Scheduled System Maintenance

The Contractor shall provide the services of a qualified technician to conduct maintenance, monthly which shall consist of those maintenance procedures outlined in the equipment’s technical manuals. It is estimated that the technician will be onsite 1-3 times per month performing maintenance. The contractor shall be available by telephone, email or video conference for maintenance helpdesk-like support as prescribed herein (see Task 2.2.1 for more details) during normal business hours. Maintenance shall include, but is not limited to, the following items:

2.1.1 Installation of system software upgrades including license.

2.1.2 Cleaning and alignment of system control equipment and imagers

2.1.3 Repair and replacement of equipment items as necessary

2.1.4 Cleaning of system monitors

2.1.5 Inspection and repair of system wiring and connectors

2.1.6 Cleaning of outside imager domes

2.1.7 Lubrication of equipment drive mechanisms

2.1.8 Cleaning of Analytics System Server and Client PC’s

2.1.9 Maintenance of solar powered site batteries and panels as applicable

2.1.10 Performance of system grooms

2.1.11 System Operational Verification Test (SOVT) to determine the operational status of the system analytics.

2.1.12 Contractor shall notify Unit Security Officer (CSO) prior to scheduling on site work. Unit CSO shall approve SMA work schedule.

2.1.13 The Contractor shall maintain good housekeeping in accordance with industry standards.

2.1.14 The Contractor shall provide identification labels for all electrical and electronic equipment and fittings installed.

2.1.15 The Contractor shall be responsible for providing compressed air, ladders, personal protective equipment, crane/forklift services/support, garbage and refuse disposal, and office space as needed.

2.1.16 The Contractor shall be responsible for relocating any equipment, furniture, ceiling tiles, or any other articles needed to complete work.

2.1.17 The Contractor shall, prior to starting work on applicable systems, notify the COR, in writing, of equipment, systems, circuits, components, piping, and valves, that require isolation so that tag-outs/lock outs can be accomplished at least one (1) week prior to commencing work.

2.1.18 The Contractor shall furnish all necessary labor, equipment, materials, staging, fittings, and tools, for proper completion of each item of work unless otherwise specified.

2.1.19 No passwords shall be changed without prior Unit Security Officer approval. Any and all passwords shall be provided to Unit Security Officer.

2.2 TASK TWO. Quick Response Support (QRS)

The Contractor shall provide the services of a qualified technician to assist in the resolution of emergent operational problems related to the IP based CCTV system as directed by the Contracting Officers Representative (COR). Technical assistance shall be provided within four (4) hours of a reported operational problem. Initial attempts to resolve problems may be conducted over the telephone. The Contractor shall provide on-site technical assistance within twenty-four (24) hours should the telephone technical assistance fail to resolve the reported problem.

2.3 TASK THREE. Exacq Vision Software Update

2.3.1 Provide and manage the Exacq Server Software License update as needed for each camera (44) and server (2).

3.0 CONTRACTOR PERSONNEL

3.1 Employee Identification

Contractor employees visiting Government facilities shall wear an identification badge that, at a minimum, displays the Contractor name, the employee’s photo, name, clearance-level and badge expiration date. Visiting Contractor employees shall comply with all Government escort rules and requirements. All Contractor employees shall identify themselves as Contractors when their status is not readily apparent and always display all identification and visitor badges in plain view above the waist.

3.2 Employee Conduct

Contractor’s employees shall comply with all applicable Government regulations, policies and procedures (e.g., fire, safety, sanitation, environmental protection, security, “off limits” areas, wearing of parts of DHS uniforms, and possession of weapons) when visiting or working at Government facilities. The Contractor shall ensure Contractor employees always present a professional appearance and that their conduct shall not reflect discredit on the United States or the Department of Homeland Security. The Contractor shall ensure Contractor employees understand and abide by Department of Homeland Security established rules, regulations and policies concerning safety and security.

3.3 Removing Employees for Misconduct or Security Reasons

The Government may, at its sole discretion (via the Contracting Officer), direct the Contractor to remove any Contractor employee from DHS facilities for misconduct or security reasons.

Removal does not relieve the Contractor of the responsibility to continue providing the services required under the contract. The Contracting Officer will provide the Contractor with a written explanation to support any request to remove an employee.

4.0 OTHER APPLICABLE CONDITIONS

4.1 SECURITY

Contractor access to classified information is not currently required under this PWS.

4.1.1 CONTRACTOR PROPOSED CYBER/ IT-RELATED SOLUTIONS

The offeror or contractor shall identify all cyber/IT-related hardware, software and/or services that are included as part of its solution to the government’s requirement to store or process Coast Guard data or connect to Coast Guard networks or other assets. The contractor shall provide this information in an electronic delimited file format (for example, csv file, docx table, xlsx table, rtf table or HTML file). The sample format is as follows:

Contractor Proposed Cyber/IT Related Solutions for Coast Guard Review

Product Name or Service

Manufacturer or Company

Version (if any)

Release (if any)

Quantity (if any)

Brief Description

Cost (If not FFP.

Contractor is responsible for also ensuring inclusion in the cost proposal)

Recurring or Non- Recurring?

If recurring, state frequency

4.2 PERIOD OF PERFORMANCE

The period of performance for this effort is 12 months, inclusive of base period & options, and is as follows:

Base Period SEP 2025 through SEP 2026

4.3 PLACE OF PERFORMANCE

The place of performance will be the USCG Sector Delaware Bay at 1 Washington Ave.

Philadelphia, PA 19147-4395.

4.4 HOURS OF OPERATION

Contractor employees shall generally perform all work between the hours of 0730 and 1530 EST, Monday through Friday (except Federal holidays). SMA schedule to be approved by Unit CSO prior to start. However, there may be occasions when Contractor employees shall be required to work other than normal business hours, including weekends and holidays, to fulfill requirements under this PWS. If the contractor desires to carry on work on Saturday, Sunday, holidays, or outside the unit’s regular hours, they must submit their request in writing to the Contracting Officer’s QAE Representative for approval consideration. The contractor shall allow ample time to enable satisfactory arrangements to be made by the government to inspect the work in progress

4.5 TRAVEL

Contractor travel shall not be required for this requirement.

4.6 PROGRESS REPORTS

The Contractor shall provide a monthly progress report to the Contracting Officer and COR via electronic mail. This report shall include a summary of all Contractor work performed, including a breakdown of labor hours by labor category, all direct costs by line item, an assessment of technical progress, schedule status, and any Contractor concerns or recommendations for the previous reporting period.

4.7 PROGRESS MEETINGS

The Contractor shall be responsible for keeping the COR informed about Contractor progress throughout the performance period of this contract and ensure Contractor activities are aligned with DHS objectives. At a minimum, the Contractor shall review the status and results of Contractor performance with the COR on a quarterly basis by electronic mail or telephone.

4.8 GENERAL REPORT REQUIREMENTS

The Contractor shall provide all written reports in electronic format with read/write capability using applications that are compatible with DHS workstations (Microsoft Office Applications).

5.0 GOVERNMENT FURNISHED RESOURCES

The Government will provide copies of the references cited in PWS 1.4 at the Post Award Conference. The Contractor shall use Government furnished information, data and documents only for the performance of work under this contract and shall be responsible for returning all Government furnished information, data and documents to the Government at the end of the performance period. The Contractor shall not release Government furnished information, data and documents to outside parties without the prior and explicit consent of the Contracting Officer.

6.0 CONTRACTOR FURNISHED PROPERTY

The Contractor shall furnish all facilities, materials, equipment and services necessary to fulfill the requirements of this contract, except for the Government Furnished Resources specified in PWS 2.0 and PWS 6.0.

7.0 GOVERNMENT ACCEPTANCE PERIOD

The COR will review deliverables prior to acceptance and provide the contractor with an e-mail that provides documented reasons for non-acceptance. If the deliverable is acceptable, the COR will send an e-mail to the Contractor notifying it that the deliverable has been accepted.

7.1 The COR will have the right to reject or require correction of any deficiencies found in the deliverables that are contrary to the information contained in the Contractor’s accepted proposal. In the event of a rejected deliverable, the Contractor will be notified in writing by the COR of the specific reasons for rejection. The Contractor may have an opportunity to correct the rejected deliverable and return it per delivery instructions.

7.2 The COR will have 5 business days to review deliverables and make comments. The Contractor shall have 5 business days to make corrections and redeliver.

7.3 All other review times and schedules for deliverables shall be agreed upon by the parties based on the final approved Project Plan. The Contractor shall be responsible for timely delivery to Government personnel in the agreed upon review chain, at each stage of the review.

The Contractor shall work with personnel reviewing the deliverables to assure that the established schedule is maintained.

8.0 DELIVERABLES

The Contractor shall consider items in BOLD as having mandatory due dates. Items in italics are deliverables or events that must be reviewed and/or approved by the COR prior to proceeding to the next deliverable or event in this PWS.

ITEM

PWS

REFERENC

E

DELIVERABLE /

EVENT

DUE BY

DISTRIBUTIO

N

1 4.6 Post Award Conference Within five (5) days after of Contract Award. N/A

4.9

Progress Reports

Monthly

COR,

Contracting Officer, Unit

CSO

4.10

Progress Meetings

Quarterly

COR,

Contracting Officer, Unit

CSO

9.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS).

Service Output Performance Objective

Accepta ble

Quality Level

(AQL)

Method of Inspection

1. PWS 2.1. Provide the services of a qualified technician to conduct maintenance

+/- 99% Random

2. PWS 2.2 Provide the services of a qualified technician to assist in the resolution of emergent operational problems related to the IP based CCTV system as directed by the COR

+/- 99% Random.

3. PWS 2.3. Provide and manage the Exacq Server Software License update.

+/- 99% Random

4. PWS 2.4. Provide And Install Equipment

+/- 99% Random

PWS 3.0 Contractor personnel IAW PWS section 3.0.

+/- 99% Random

PWS 4.0 Other applicable conditions IAW PWS section 4.0.

+/- 99% Random