Attachment 2 - Performance Work Statement.docx

Performance Work Statement For Laundry Cleaning Services

North Carolina Air National Guard Regional Training Site, New London, North Carolina

7 February 2025

PERFORMANCE WORK STATEMENT

FOR

LAUNDRY CLEANING SERVICES

FOR THE NORTH CAROLINA AIR NATIONAL GUARD

REGIONAL TRAINING SITE

NEW LONDON, NORTH CAROLINA

1. DESCRIPTION OF SERVICES. The Contractor shall provide all plant facilities, labor, equipment, tools, materials, supervision, and any other items and services necessary to perform Laundry Cleaning Services for North Carolina Air National Guard Regional Training Site as defined in the Performance Work Statement (PWS), and in accordance with contract requirements. The Contractor is encouraged and expected to use innovative approaches to efficiently and effectively accomplish PWS requirements in a timely manner at reduced costs and in a way that fosters pride and ownership in the work performed.

1.1. Specific Functions. The Contractor shall accomplish all tasks to meet the requirements of the PWS and the Service Summary (SS). The estimated quantities of work are listed in Appendix A. Laundry cleaning shall be done in accordance with the manufacturer’s tagged instructions on the article. When instructions for laundry cleaning are missing from the articles, items will be laundered using mild detergent, low heat and no bleaching agent. Laundered and dry cleaned articles shall conform to the general accepted industry standards of quality of cleanliness, finish and appearance. The Contractor shall ensure that:

· North Carolina Air National Guard Regional Training Site articles shall be washed and cleaned separately from all other Contractor customer laundry cleaning

· Laundry cleaning pick-up and delivery New London, North Carolina schedules are met

· Correct quantities of laundry cleaning are delivered

· Laundry cleaning is delivered free of contamination, all visible dirt, debris, dampness, offensive odors, mildew, and cleansing chemicals residue

· Laundry cleaning has a uniform appearance

· Laundry cleaning items are properly finished and packaged with appropriate labels and/or tags

1.2. Wet/Moist Articles. Contractor shall ensure items received in a wet or moist condition are processed to prevent development of mildew, rust, or other stains/marks.

1.3. Special Wash. The Contractor shall provide stain removal treatment for those items identified as special wash. Government personnel will separate special wash items and mark with a tag stating the item is a special wash item. The Contractor shall ensure special wash items are segregated from other laundry items during wash, and are readily identifiable upon return to the Government as special wash items. For example, items may be labeled with a tag stating “special wash”.

1.4. Contaminated Laundry. Contaminated laundry must be cleaned in accordance with the current edition of the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), paragraph titled “Infection Control”, subsection, “Linen and Laundry” and standard commercial practices.

1.5. Pickup and Delivery Instructions. The Contractor shall pick up soiled laundry cleaning and deliver clean laundry cleaning in accordance with the pickup and delivery location and times noted in Appendix B. However, the contractor must be able to have laundry cleaning available within one (1) day if mission dictates. The Contractor shall list the articles on delivery tickets when making pickups and deliveries. These tickets will be used to record quantities of articles on the pickup day and compare those quantities to the quantities of articles returned on the next New London, North Carolina scheduled delivery day. Three copies for each ticket are required and use of commercially available tickets is encouraged. The tickets must include the following minimum information:

- Contractor Name, Address and Phone number

- Delivery Date and location

- Item number from price New London, North Carolina schedule

- Lists of delivered, IOUs and unserviceable articles broken out by Item Code,

- Article Description New London, North Carolina and Quantity.

1.6. Loading/Unloading and Handling. The Contractor shall be responsible for loading and unloading laundry cleaning. The Contractor shall ensure that soiled laundry cleaning does not come into contact with clean laundry cleaning. Contractor shall ensure that each receives the same linen and quantity shipped. The Contractor shall process and return all laundry cleaning to each location no later than the next New London, North Carolina scheduled pickup/delivery date and time for that location.

1.7. Count of Articles. Items being turned into the Contractor will be counted by a Government representative before the number counts are permanently affixed to the laundry ticket/count sheet. The Contractor and a Government representative shall sign the laundry ticket/count sheet when items are picked up and delivered. The Contractor shall furnish the original copy of the laundry ticket to Government Quality Assurance Personnel (QAP). The Contractor shall be liable for return of the number and kind of articles turned in for service under this contract.

1.8. Missing Articles. If any item is missing from a delivery the Contractor shall, on the same day the shortage occurs, issue an IOU (shortage) ticket to be redeemed by the Contractor on the next regularly scheduled delivery at no additional cost to the Government. All accountable items not delivered by the next delivery date will be considered as lost. If a lost item is not delivered by the last Government workday of the month the item is lost, the Contractor shall reimburse to the Government the replacement cost of the item. That cost will be offset as a deduction to the appropriate invoice. QAP’s will document deductions on invoices and monthly call registers.

1.9. State or Local Department of Health Requirements. The Contractor shall ensure that all of its operations comply with any certification of labeling requirements arising from state or local Department of Health Regulations.

1.10. Re-performance of Service. Any items found to have been unsatisfactorily laundered or cleaned as determined by the QAPs shall be re-cleaned at no additional cost to the Government. Such items will be identified by the QAPs to the Contractor’s representative after the unsatisfactory condition is discovered. The item(s) shall be re-cleaned and returned to the same exchange point on the next normal delivery day. If the return period should fall on a Government holiday, the item shall be returned on the next normal delivery day following that holiday. The Contractor shall ensure re-cleaned items are segregated from other laundry cleaning items and other types of items to be re-washed, such as sheets and blankets, when returned. The Contractor shall also ensure that items are readily identifiable upon return to the Government as re-cleaned items, to include the date and load number with which they were originally returned. For example, items may be labeled with a tag stating, “re-wash”.

1.11. Workmanship and Sanitation. Delivered finished articles shall conform to the generally accepted industry standards of quality of cleanliness, finish, and appearance. All items shall be delivered in a sanitary condition after being thoroughly laundered and properly dried. All work performed on North Carolina Air National Guard Regional Training Site laundry cleaning shall be done under sanitary conditions, in accordance with generally accepted industry standards and Department of Health Regulations. The Contractor’s facility shall be open to inspection of sanitary conditions at any time by a representative of the Government, and the Government reserves the right to perform or cause to have performed any test necessary, to determine the sanitary conditions of articles delivered by the Contractor. Contractor shall ensure that North Carolina Air National Guard Regional Training Site items do not come into contact with items of other customers that may be in-progress.

1.12. Flatwork Ironing. Contractor shall ensure that flatwork is processed so that surfaces are smooth, without rough dried spots, or wrinkling that is noticeable and significant in area affected, such as that achieved by machine finishing. Flatwork shall be folded to ensure a neat and uniform appearance that is not marred by excessive loose ends.

1.13. Packing and Bundling Instructions. Laundry cleaning delivered to North Carolina Air National Guard Regional Training Site shall be separated by color and size and packaged in accordance with method of finish codes noted in Appendix A.

2. SERVICE SUMMARY (SS). The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government validation and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies.

SURVEILLANCE

1.2.

1.3.

1.9.

1. Laundered Articles: Discrepancies do not exceed five (5) valid customer complaints per month

Customer Complaint

Provide and maintain pick-up and delivery at the RTS schedule

1. All laundry cleaning pick up and delivers completed in accordance with pickup and delivery locations and times Para 1.1.

1.5.

1.9.

Discrepancy does not exceed one (1) missed NCRTS scheduled pickup or delivery location per month

100% Inspection

1.5.

1.6.

1.7.

1.8.

1.9

95% of all articles picked up (plus all IOUs and unserviceable articles) per month are returned on the NCRTS scheduled delivery date

1.9.

1.13.

No more than one (1) improperly packaged unit is delivered to a building location per month

100% Inspection

Provide and maintain Contractor-furnished vehicles and laundry carts

1. Vehicles: Maintain in clean and operable condition to meet OSHA and commercial infection control procedures and standards

1. Laundry Carts: Maintain in clean and operable condition to meet OSHA and commercial infection control procedures and standards Para 1.9 3.5.

3.6.

Vehicles: The contractor’s performance shall be ACCEPTABLE when the number of discrepancies does not exceed 0 valid customer complaints per month

1. Laundry Carts: 0 Deficiencies

1. GENERAL INFORMATION.

3.1. Hours of Operation. The base hours of operation are 7:30 a.m. to 4:00 p.m., Monday through Friday. The Contractor is not required to provide laundry cleaning pick-up and delivery on Federal Holidays. If a New London, North Carolina scheduled pick-up or delivery falls on an observed Federal Holiday, service will be performed on the next workday, (i.e., if a holiday falls on Monday, pick-up and delivery service will be made on Tuesday). The only exception is Thanksgiving, in which case, pick-up and delivery service will occur on the proceeding Wednesday.

3.2. Federal Holidays. The observed Federal holidays are: New Year’s Day, President’s Day, Martin Luther King’s Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day and Christmas Day.

3.3. Government-Furnished Property and Services. There are no Government- furnished property and services in this contract, except for articles to be laundered/dry-cleaned.

3.4. Contractor-Furnished Items and Services. Except for those items or services specifically stated in paragraph 3.3. as Government-Furnished, the Contractor shall furnish everything needed to perform this contract according to all of the terms and conditions.

3.4.1. Miscellaneous Materials. The Contractor shall provide materials for distinctively identifying separate organizational items (tags, tabs, washable receipts, laundry pins, etc.), pickup and delivery tickets/count sheets. The Contractor shall submit a sample of pickup and delivery ticket/count sheet to the Contracting Officer for approval.

3.5. Vehicles. The Contractor shall provide laundry and cleaning transport type vehicles to perform the requirements of this contract. Vehicles shall have the company name prominently displayed on both sides of the vehicle. Vehicles shall be maintained and cleaned to meet required OSHA and the commercial infection control procedures and standards for transporting contaminated, soiled and clean articles. All vehicles used in the performance of this contract shall be in operable condition, meet the local, state, and federal safety requirements and be operated in accordance with base traffic regulations by a licensed driver. Vehicles found to be unsafe and unable to function as designed, shall be removed from the installation and replaced at Contractor expense. Vehicle repairs shall not be done on base.

3.6. Industrial Laundry Carts. The Contractor shall furnish easily identifiable carts at each building location listed in Appendix B, necessary to hold and transport laundry cleaning articles in accordance with packaging requirements. The containers shall be easily identifiable as holding either clean, soiled or contaminated articles. Soiled articles and clean articles will be segregated during transport so all clean articles are protected from contamination and soiled articles during transit. Containers used to transport clean articles, will be sanitized before loading with clean articles to meet OSHA standards. The Contractor shall properly handle contaminated transport containers and contaminated articles in accordance with standard commercial infection control procedures.

3.7. Laundry Facility. The Contractor shall furnish a laundry facility equipped with ventilation to prevent the dissemination of contaminants. The ventilation system shall include adequate intake filtration, exchange rate, and exhaust in accordance with local, state and federal requirements. The Contractor’s facility shall be subject to inspection of sanitary conditions at any time by a Government representative.

3.8. Contractor’s Quality Control. The Contractor shall employ their commercial quality control program/procedures to identify, prevent and ensure non-recurrence of defective services. Through implementation of the Contractor’s quality control program/procedures, the government will receive quality services meeting the requirements of this contract.

3.9. Contract Manager. The Contractor shall provide a contract manager who will be responsible for the performance of the work upon contract award. The name of this person and the alternate(s), who will act for the Contractor when the contract manager is absent, shall be designated in writing to the Contracting Officer.

3.9.1. Availability. The contract manager or alternate shall be available during normal duty hours within two hours to meet on the installation with government personnel designated by the contracting officer to discuss problem areas. After normal duty hours the manager or designated alternate shall be available within two hours.

3.10. Quality Assurance. The government intends to evaluate the Contractor’s performance under this contract. QAPs will record all surveillance observations. When an observation indicates defective performance, the QAPs will notify the contract manager or on-site representative. Government surveillance of tasks not listed in the SS may occur during the performance period of this contract.

3.11. Performance Evaluation Meetings. Performance evaluation meetings may be requested by the government or Contractor, should such meetings be necessary. Written minutes of any such meetings shall be recorded in the contract and signed by the contract manager and the contracting officer. If the Contractor does not concur with any portion of the minutes, such disagreement shall be provided, in writing, to the contracting officer within 10 calendar days.

3.12. Employee Conflict of Interest. The Contractor shall not employ any Department of Defense (DoD) employee (either military or civilian), or spouse or dependent child of a DoD employee, when such DoD employee, spouse or dependent child would be in a conflict of interest by virtue of such employment.

3.13. Contractor Personnel. The Contractor shall not employ persons for work on this contract, if such employees are identified to the Contractor by the contracting officer, as a potential threat to health safety, security, general well-being, or operational mission of the installation and its population. All employees must be able to read, write, speak, and understand English.

3.14. Contractor Personnel Appearance. Contractor personnel shall present a neat and clean appearance and be easily recognized as Contractor employees. The Contractor shall provide Contractor personnel working at North Carolina Air National Guard Regional Training Site with a method of identifying the company name, employee’s first and last name, and job title. This may include a name badge, company shirt with employee’s name, etc. Employees must wear identification at all times.

3.15. Contractor Personnel Conduct. Contractor personnel shall present professional conduct at all times while on North Carolina Air National Guard Regional Training Site. Loud volumes and use of profanity are strictly prohibited.

3.16. Security Requirements. All personnel employed by the Contractor in the performance of this contract, or any representative of the Contractor entering the government installation, shall abide by all security regulations of the installation.

3.16.1. Base Access. The Contractor shall obtain personal identification passes for all employees and vehicle passes for all Contractor and personal vehicles requiring entry onto the North Carolina Air National Guard Regional Training Site. The Contractor must complete North Carolina Air National Guard Regional Training Site’s Form 74, Contractor/Vendor Access List, and submit it through the Contracting Officer to the Security Forces and Pass and Registration. Vehicle registration, proof of insurance and a valid driver’s license must be presented for all vehicles to be registered.

3.17. Performance of Services during Crisis Declared by the National Command Authority. Emergency Situations (i.e., accident and real operations, civil disturbances, natural disasters, military contingency operations, and exercises) may necessitate the Contractor to provide increased or reduced support as determined by the Contracting Officer.

3.18. Affirmative Procurement. In order to comply with the affirmative procurement requirements of Section 6002 of Resource Conservation and Recovery Act of 1976 (RCRA) and Executive Order 13423, the government strongly requires the use of the recycled and recovered materials and products identified in the Environmental Protection Agency’s Comprehensive Procurement Guidelines. These materials and products must meet the requirements of the Statement of Work, must not delay the progress of the work, must be available from more than one source, and must not be cost prohibitive. EPA guideline items are seen as the minimum that should be considered when evaluating recyclable materials. Other materials and products not listed, but commonly used in industry outside of the government, should also be considered. Material and product submittals for all recycled-content items should list the recycled and recovered materials used and the percentage content. The Contractor shall track the purchase, quantities and the percent of recyclable content for these materials throughout the life of the contract. The Contractor shall consolidate and provide this information to the contracting officer in a quarterly report. The Contractor shall annually submit a summary report of certification and estimate as required by FAR 52.223-9, titled Certification and Estimate of Percentage of Recovered Material Content for EPA Designated Items, upon completion of the basic year and each additional or option year, until completion of the contract to the contracting officer. The quarterly and annual reports shall be sent with the appropriate monthly invoice to the contracting officer. The intended end use of the item, materials with recovered material content, at levels recommended by the EPA’s CPG website; http://www.epa.gov/cpg/products. The following EPA designated recycled and recovered materials and products are to be provided in this service: Plastic bags and paper.

4. APPENDICES:

1. Workload Estimates/Data

1. Pick-up and Delivery Building Locations

1. Definitions

APPENDIX A

WORKLOAD ESTIMATES AND DATA

DISCLAIMER: The quantities on the table are an estimated yearly usage for the North Carolina Air National Guard Regional Training Site.

Item #

Article Description

Size Method of Finish Code Yearly Est. Quantity

Unit

Method of Finish Codes

HC Hand Wash

APPENDIX B

PICK-UP AND DELIVERY LOCATIONS AND NCRTS SCHEDULE

The following chart specifies the days of the week and location of each pick-up and delivery that shall be accomplished. For example, articles picked up on Monday shall be laundered and dry cleaned and then delivered back to the Government on Wednesday beginning NLT 9:30AM.

North Carolina Regional Training Site

Will Call Building 50

Pick-up and deliveries will be made between the hours of 0900 and 1100 for regular laundry. Mass graduation laundry is picked up in the afternoon of Graduation Friday, between 1200 noon and 1600. Class ranges from 25-70 students. Pick-up and deliveries scheduled on an observed Federal holiday will be performed on the next workday, (i.e. if a holiday falls on Monday, pick-up and delivery service will be made on Tuesday). The only exception is Thanksgiving, in which case, pick-up and delivery service will occur on the proceeding Wednesday.

APPENDIX C

TECHNICAL DEFINITIONS

Adverse Condition - An item received from customer in a state beyond serviceability as determined by the QAP.

Clean - Finished articles that are dry, free of visible soil, wrinkles, lint, and objectionable odors. Spots and stains are removed where practical to do so without damaging the fabric

Damage - A defective condition of an item due to improper processing resulting in the item not being suitable for return to service.

Dry Cleaning - Cleaning of articles by immersion in dry cleaning solvents and use of mechanical action. Dry cleaning may include pre-spotting and use of soaps and synthetic detergents as required removing soil and stains.

Finish - Items such as shirts, trousers, utility clothing, uniforms and other wearing apparel must be machine finished so that all surfaces are smooth and wrinkle free. There should be no rough spots. These items should retain their original shape and size.

IOU Tickets: These are the individual number totals of articles that were on the previous pick-up day but were not returned to the government by the next scheduled delivery day. The totals listed on the IOU plus the totals on the delivery ticket for the next scheduled delivery day shall equate to the totals on the previous pick-up day. This is required to account for the government’s articles sent to be laundered or dry-cleaned.

Laundering - The process by which soiled fabric items are cleaned and treated. The term includes cleaning by mechanical action or by hand in water solutions or industrial cleaning chemicals and other additives. For the purpose of this contract, the term includes repellent treating, bleaching, bluing, chemical rinse (sour), starching, ironing, and pressing operations as appropriate to the type of fabric and nature of soil.

Lost - Not returned by the next scheduled delivery date and time.

Repairable Items - Articles with minor rips, tears (less than four inches), open seams, holes, missing buttons, and broken zippers.

Smell - Articles are sanitized, free of objectionable odors to include no trace of washroom supplies left in fabrics.

Special Wash - Special wash items are defined as items that have been stained while in the Government’s possession and will need special attention.

Unserviceable Articles - No longer useable or repairable for purposes intended.