ATTACHMENT 2 - PERFORMANCE REQUIREMENTS SUMMARY.pdf
PDF 246 KB Posted
- Attached to
- MaT Internet Services
- Solicitation number
- W56KGZ-22-Q-2013
About this file
This document outlines performance requirements for fixed broadband satellite internet services. The contractor must ensure no loss of service lasts over 48 hours and speeds remain at or above 90% of stated requirements. The contractor is responsible for maintaining all equipment to provide internet access with 90% reliability. Replacement components must be installed within 48 hours for 90% of issues. The contractor must immediately report any outages or civilian incidents to the contracting officer. Monthly reports are required demonstrating uptime, downtime, maintenance reliability and any incidents. This service is being procured under solicitation number W56KGZ-22-Q-2013 by the Department of the Army Materiel Command Army Contracting Command to support operations at Maghaweir al-Thowra with internet available on a monthly basis.
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Other files
| File | Type | Posted |
|---|---|---|
| W56KGZ-22-Q-2013_Solicitation Questions_Answers_2.1.xlsx | XLSX spreadsheet | |
| W56KGZ-22-Q-2013_Solicitation Questions_Answers_2.0.xlsx | XLSX spreadsheet | |
| W56KGZ-22-Q-2013_Solicitation Questions_Answers.xlsx | XLSX spreadsheet | |
| W56KGZ-22-Q-2013 - MaT Internet - Solicitation.pdf | ||
| ATTACHMENT 1 - PERFORMANCE WORK STATEMENT.pdf |
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Text version
ATTACHMENT 1
PERFORMANCE REQUIREMENTS SUMMARY
Performance Requirement Performance Standard
Acceptable Quality Limit Method of Surveillance
Internet Service The Contractor shall ensure no loss of service lasts for more than forty-eight (48) hours and speeds remain in compliance with the PWS 90% of the time.
Bandwidth Utilization Report and Network Uptime and Downtime Report review
Maintenance of all equipment required to establish internet service
The Contractor shall maintain a 90% reliability rate.
Monthly Maintenance Reliability Report review
Provide and install replacement components as necessary to repair devices throughout contractual obligation
The Contractor shall install replacement components within forty-eight (48) hours or less 90% of the time.
Monthly Maintenance Reliability Report review
Immediately provide incident information to the COR upon knowledge of incident event.
Immediately report any accidents involving civilians to the COR
The Contractor shall provide reports immediately to the COR 90% of the time.
The Contractor shall maintain a written record indicating the following: Date occurred, date reported to COR, description of accident/incident, and whom the accident/incident involved.
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