Attachment 2 - Ft. Bliss CSTR Equipment Facilitator Support PWS.pdf

Contract Number: TBD Solicitation Number: FAXXX-xx-x-xxxx

Day Month Year

PERFORMANCE WORK STATEMENT (PWS)

FOR

COMBAT SUPPORT TRAINING RANGE

(CSTR) SUPPORT

Equipment Facilitator (Multi-Functional Area contract)

FORT BLISS

14 August 2024 Version 5

771 ESS/EGC

Table of Contents

1.0 INTRODUCTION

2.0 SCOPE

2.1 Period of Performance

3.0 REQUIREMENTS

3.1 PROGRAM MANAGEMENT

Program Management/Project Management

3.2 CONTRACT MANAGEMENT

3.4 EQUIPMENT CUSTODIAN

3.4.1 Posture Equipment

3.4.2 Process Improvement

3.4.3 Vehicles

3.5 DOCUMENTATION AND DATA MANAGEMENT

3.6 MONTHLY STATUS REPORT (MSR)

4.0 CONTRACTUAL REQUIREMENTS:

4.1 Government Furnished Property (GFP)

4.2 Government Services

4.3 Workforce Management

4.4 Contract Personnel

4.5 Contract Holidays

4.6 Non-Personal Services

4.7 Hours of Work

4.8 Place of Performance

4.9 Performance Reporting

4.10 Records, Files and Documents

4.11 Defense Contractor Manpower Reporting

4.12 Government Down Time for Various Authorities including the President, Secretary, Secretary of Defense, Secretary of the Air Force, AFMC/CC, AFIMSC/A38 and 771ESS/CC

4.12.1 Base Closures due to Emergencies

4.12.2 Installation Closure Notification Procedures

4.12.3 Installation Closure Due to Non-Emergencies

4.13 Section 508 of the Rehabilitation Act

4.14 Training

4.15 Travel

4.16 Contractor Identification

5.0 SERVICES SUMMARY (SS)

6.0 SECURITY

6.1 Individual Security Clearances

6.2 Information Assurance Requirements

6.3 Personnel Security Investigations (PSI) and Clearances

6.3.1 Unclassified Background Investigation

6.3.2 Classified Background Investigation

6.3.3 Contractor’s Responsibility for Obtaining Qualified Personnel

6.3.4 Interim Access

6.3.5 Non-Favorable Investigation

6.4 Security Compliance

6.5 Obtaining and Retrieving Identification Media

6.5.1 Common Access Card (CAC)

6.6 Personnel Cybersecurity

6.7 Contractor Identification

6.8 Information Security

6.9 Traffic Laws

6.10 Cellular Phone Operation Policy

6.11 Combating Trafficking in Persons (CTIP)

7.0 APPLICABLE DOCUMENTS

8.0 DATA DELIVERABLES

9.0 ENVIRONMENTAL, HEALTH, AND SAFETY

9.1 Voluntary Protection Program (VPP)

10.0 APPENDICES

APPENDIX A: APPLICABLE STANDARDS AND REFERENCES

APPENDIX B: PERSONNEL QUALIFICATIONS & EXPERIENCE

APPENDIX C: EQUIPMENT INVENTORY- CSTR EQUIPMENT

APPENDIX D: ACRONYM LIST

1.0 INTRODUCTION.

Combat Support Training Ranges (CSTR) are premier training platforms. Sites will be equipped with the essential equipment and vehicles, natural and built infrastructure, and realistic threat environment to enable Combat Support (CS)/Combat Service Support (CSS) teams to build mission capacity through training sets-and-reps to compete and win in great power competition.

Training is designed to fit within the Air Force Force Generation (AFFORGEN) model for force generation, with a focus on 200, 300 and 400 level training.

2.0 SCOPE.

The contractor is responsible for the oversight, management, establishment, operation, and sustainment of the Combat Support Training Range (CSTR) program. The CSTR Program Management Office is managed by the Air Force Installation Mission Support Command (AFIMSC) with support from the Air Force Civil Engineer Center (AFCEC) and the Air Force Security Forces Center (AFSFC). The contractor shall provide enough personnel, equipment, materials, tools, and assets to perform the responsibilities outlined in this performance work statement.

2.1 Period of Performance

Period of performance for this PWS is 30 Sept. 2024 – 31 March 2027.

3.0 REQUIREMENTS

The Contractor shall perform assigned tasks on the Ft. Bliss Range Complex. The Contractor shall manage this contract to ensure PWS tasks, schedule, and cost constraints are met. The tasks in this PWS will enable a high degree of efficiency in sustaining and maintaining CSTR operating capabilities and integration, accomplishing CSTR training objectives by effectively and efficiently maintaining the identified equipment as listed in Appendix C. The contractor shall coordinate/pay for any sub-contracted services to support all CSTR equipment. This applies to operations associated with any equipment, system, or technological upgrades to maintain modernization of warfighting capability.

3.1 PROGRAM MANAGEMENT

Program Management/Project Management. The contractor shall identify a Senior Program Manager or a Senior Project Manager who shall be the primary representative responsible for all work awarded under this contract. They shall participate in Program/Project Management Reviews and ensure compliance with all standards referenced herein.

The contractor shall provide qualified personnel with knowledge and experience in the areas of equipment asset management, warehouse operations, equipment trouble shooting, and equipment maintenance for assets listed in Appendix C. The contractor shall visually and physically inspect all assets and ensure equipment is operational at all times and ensure all equipment deficiencies are identified through the government representative and all users are made aware of equipment status upon use. The contractor shall be capable of sustaining and maintaining the lifecycle capabilities for all assets listed in Appendix C as individual components in whole or part, i.e.

lifespan of batteries is also required.

The Government reserves the right to add or remove up to 25% of equipment to the contract for both new and used equipment. Variations within the 25% shall not increase or decrease the contractor’s monthly invoice price. If there is a need to add or remove equipment above the stated 25%, a fair and reasonable price shall be negotiated between the contractor and the Government through a cost modification. See assets to be maintained in Appendix C.

3.2 CONTRACT MANAGEMENT

The contractor shall establish and provide a qualified workforce capable of performing the required tasks IAW Appendix B. The workforce may include a project/contract manager, who will oversee all aspects of the contract. The contractor shall use key performance parameters to monitor work performance, measure results, ensure delivery of contracted product deliverables and solutions, support management and decision-making and facilitate communications. The contractor shall identify risks, resolve problems and verify effectiveness of corrective actions.

The contractor shall institute and maintain a process that ensures problems and action items discussed with the Government are tracked through resolution and shall provide timely status reporting. Results of contractor actions taken to improve performance shall be tracked, and lessons learned incorporated into applicable processes. The contractor shall establish and maintain a documented set of disciplined, mature, and continuously improving processes for administering all contract efforts with an emphasis on cost-efficiency, schedule, performance, responsiveness, and consistently high-quality delivery. Deliverable: Status Report (CDRL A001, Status Report) (CDRL A002, Maintenance Service Report) (CDRL A003, Government Furnished Property Inventory Report).

The contractor shall perform the following tasks:

A. Perform inventories and track all CSTR equipment as directed by the government.

B. Provide preventative maintenance and life cycle management for all CSTR equipment C. Report any equipment damages or needed equipment repairs to COR D. Perform operator level maintenance on all CSTR equipment E. Employ and setup Command-Control-Communications-Computer (C4) network systems F. Provide informational operation and troubleshooting services on the equipment G. Issue equipment prior to CSTR events H. Conduct post-exercise inventory inspections, function checks of used CSTR equipment and create and deliver a discrepancy report utilizing the government tracking system I. Conduct warehouse operations

J. Provide basic equipment briefings to visiting Senior Leaders or trainees

3.4 EQUIPMENT CUSTODIAN

The contractor shall account for, facilitate, maintain and enforce the appropriate handling set up, and reconstitution of the equipment identified in Appendix C of this document. The contractor shall be prepared to facilitate groups of up to 400 personnel. The contractor shall integrate with the host unit to ensure proper usage and care by the end users on the basic setup, operation, trouble shooting, recovery, and maintenance of the equipment identified in Appendix C of this document. The contractor shall account for, track, and ensure serviceability on all equipment, tools, materials, and training assets as identified in Appendix C in coordination with the government Supply focal point, before, during and after exercises, as needed and monthly inspections. Applicable assets in Appendix C.

3.4.1 Posture Equipment

The Contractor shall move, place, recover, and store, Air Force Expeditionary equipment as directed by government representative via email, phone or verbally, within assigned building.

Contractor shall be assigned side by side with government personnel. (CDRL A004, Report of Receipts, Inventory, Adjustments and Shipments of Government Property).

3.4.2 Process Improvement

The Contractor shall collect student feedback and use data to improve their processes. The contractor shall share student feedback with the COR via survey distributed. This shall be submitted in the form of a report to the COR (CDRL A001, Status Report).

3.4.3 Vehicles

The contractor shall ensure personnel operating vehicles are certified in accordance with Air Force Vehicle Operations Requirements. The contractor shall provide the government with a list of personnel and proof of certifications to operate equipment (CDRL A005, Contractors Personnel Roster). The government will furnish vehicles to the contractor.

3.5 DOCUMENTATION AND DATA MANAGEMENT

The contractor shall establish, maintain, and administer an integrated data management system for collection, control, publishing, and delivery of all program documents. The data management system shall include, but not be limited to, the following types of documents: CDRLs, white papers, status reports, audit reports, agendas, presentation materials, and minutes. The contractor shall provide the Government with electronic access to this data, including access to printable reports. (CDRL A006, Data Management Plan)

3.6 MONTHLY STATUS REPORT (MSR)

The contractor shall prepare and deliver a MSR that includes a brief description of requirements, a summary of accomplishments during the reporting period, a list of significant events regarding the contract, deliverables submitted or progress on deliverable products, any current or anticipated problems, summary of activity planned for the next reporting period. The Contractor shall submit the MSR by the 5th working day of the month immediately following the reporting period. (CDRL A001, Status Report).

4.0 CONTRACTUAL REQUIREMENTS:

4.1 Government Furnished Property (GFP).

The government will provide use of available facilities and items required for contract performance. Contractor shall keep government furnished supplies, equipment and work area safe and clean. Contractor shall notify the government whenever maintenance and equipment is required. All government material will remain the property of the government and be returned upon contract completion.

4.2 Government Services

The Government will provide support for various program information, documents, and reports necessary to facilitate accomplishment of the work required in this PWS. All GFE is provided explicitly for providing services of this contract and shall not be considered transferred to the Contractor at any time. Items include a workspace this is consisting of a workstation, computer access, telephone access, and office supplies. All GFE shall be returned to the Government upon completion or termination of this contract.

The contractor shall provide a written notification of names of personnel, citizenship, state of birth for American citizens and proof of auto insurance and valid registration to the Government personnel. Upon approval/authentication, the Government will provide identification badges, vehicle passes and/or entry permits.

4.3 Workforce Management

The Contractor shall ensure all proposed positions are filled by the start date of the contract.

The Contractor must validate credentials of potential candidates to ensure A&AS personnel possess appropriate levels of education, experience, expertise, and ability to obtain required Government security clearance. The Contractor shall ensure continuation of services during personnel absences due to sickness, leave, and voluntary or involuntary termination from employment such that impact to the Government is minimal and position vacancies do not exceed 30 calendar days. The Contractor shall provide a qualified, stable workforce with minimal turnover of personnel. Minimal is defined as no mission impact due to position vacancies.

The contractor shall notify the Contracting Officer (CO) and Contracting Officer Representative (COR) in writing within 24 hours once the contractor's employee no longer works on an AFIMSC project for which he/she had been granted government computer access. Notification is to be made to the CO at the following address:

771 Enterprise Sourcing Squadron 1940 Allbrook Drive

Wright-Patterson AFB, OH 45433

4.4 Contract Personnel

The contractor agrees to assign under the contract those personnel whose credentials, experience and expertise meet the qualifications requirements identified in the Performance Work Statement (PWS) in Appendix B to fulfill the requirements of the contact.

The CO and COR shall be notified of any proposed changes at least 30 days in advance. Such notification shall include:

a) an explanation of the circumstances necessitating the substitution

b) complete resume of the proposed substitute

c) any other information needed by the CO, Program Manager, and COR to enable them to judge that the Contractor is maintaining the same quality of personnel as those included at the time of award.

4.5 Contract Holidays

The Government will not be billed overtime or additional cost for holidays, except when services are required by the Government and are actually performed on a holiday. Holidays in addition to those reflected in this contract, which are designated by the Government, will be billable provided the assigned contractor employee was available for performance and was precluded from such performance. The following days are contract holidays:

New Year's Day

01 January

Martin Luther King, Jr. Day Third Monday of January President's Day Third Monday of February Memorial Day Juneteenth

Last Monday in May 19 June

Independence Day 04 July Labor Day First Monday in Sept Columbus Day Second Monday in October Veteran's Day 11 November Thanksgiving Day Fourth Thursday in November Christmas Day 25 December

In addition to the days designated as holidays, the Government observes the following days:

-Any other day designated by Federal Statute -Any other day designated by Executive Order -Any other day designated by the President’s proclamation

4.6 Non-Personal Services

The Government will neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees.

It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services or give the perception of personal services. If the contractor feels that any actions constitute, or are perceived to constitute personal services, it shall be the contractor’s responsibility to notify the Contracting Officer (CO) immediately. These services shall not be used to perform work of a policy/decision-making or management nature (i.e., inherently Governmental functions). All decisions relative to programs supported by the contractor shall be the sole responsibility of the Government.

4.7 Hours of Work

The contractor shall provide coverage for the services required under this contract within the normal duty hours of Monday through Friday, 8:00 am – 4:00 pm Mountain Standard Time, excluding federal holidays. Access to work sites may be restricted to these hours and days.

Government must provide no less than 14 day notice ahead of night operations. For work during other than normal duty hours the Contractor shall submit, in writing, for the CO’s approval, a notice of any period of scheduled work other than the normal hours of work specified above. This notice shall be submitted not less than three (3) workdays prior to each period of work scheduled at times other than normal hours of work including Federal holidays.

4.8 Place of Performance

The contractor shall perform all work in AF Detachment 3 Government facilities at Fort Bliss, Texas.

4.9 Performance Reporting

The contractor’s performance will be monitored by the Government and reported in Contractor Performance Assessment Reporting (CPARs). Performance standards shall include the contractor’s ability to provide or satisfy the following:

- Provide quality products, incidentals, and customer support

- Meet customer’s agreed-upon timelines for scheduled delivery of items, warranty, and/or incidental services: Emergency/critical, Maintenance/Warranty – 24/7/365, and remote OCONUS, OCONUS vs. CONUS response times

- Timely and accurate reports

- Responsive proposals

- Configuration assistance as identified in each delivery order

4.10 Records, Files and Documents

All physical records, files, documents, and work papers, provided and/or generated by the Government and/or generated for the Government in performance of this PWS, maintained by the contractor which are to be transferred or released to the Government or successor contractor, shall become and remain Government property and shall be maintained and disposed of IAW AFMAN 33-363, Management of Records; AFI 33-364, Records Disposition – Procedures and Responsibilities; the Federal Acquisition Regulation (FAR), and/or the Defense Federal Acquisition Regulation Supplement (DFARS), as applicable.

Nothing in this section alters the rights of the Government or the contractor with respect to patents, data rights, copyrights, or any other intellectual property or proprietary information as set forth in any other part of this PWS or the Application Services contract of which this PWS is a part (including all clauses that are or shall be included or incorporated by reference into that contract).

4.11 Defense Contractor Manpower Reporting

In accordance with 10 U.S.C. 2330a, the Department of Defense requires contractors to provide service data using Service Contract Reporting located in the System for Award Management, (www.sam.gov) site (replacing the Enterprise Contractor Manpower Reporting Application (eCMRA) as of FY 2020). All Acquisition Service Portfolios in excess of $3,000,000.00, in total purchases are required to report data in the Service Contract Reporting system for the following Services: Logistics Management Services, Equipment Related Services, Knowledge-based Services, Electronics and Communication Services (includes IT, Telecom Services, Equipment Maintenance/Leases PSCs).

4.12 Government Down Time for Various Authorities including the President, Secretary, Secretary of Defense, Secretary of the Air Force, AFMC/CC, AFIMSC/A38 and 771ESS/CC.

4.12.1 Base Closures due to Emergencies

From time to time, the installation commander may decide to close all or part of the installation in response to an unforeseen emergency or similar occurrence.

Sample emergencies include adverse weather such as snow or flood, an act of God such as a tornado or earthquake, acts of war terrorism, computer failures, or an installation disaster such as a natural gas leak or fire. Contractor personnel are "non-essential" for purposes of any instructions regarding the emergency.

http://www.sam.gov/

Contractor shall be officially dismissed by the CO or COR upon notification of a base closure. Contractor shall promptly secure all government furnished property appropriately and evacuate in an expedient but safe manner.

The government will retain the following options:

- Government may grant a time extension for the contract delayed by the closure, subject to the availability of funds.

- Government may forego the work. The contractor will not be paid for work not performed.

- Government may reschedule the work on any day satisfactory to both parties.

- The Government may, in its discretion, permit the contractor to perform at an off-site location during the period of installation closure if meaningful work can be accomplished. Contractor shall certify to the Government by letter within five (5) business days of returning to work the nature and scope of the work completed off-site. Contractor shall be permitted to bill the Government at the labor rates identified in the contract.

4.12.2 Installation Closure Notification Procedures

After an official decision to close a base has been made by the installation commander, local television, and radio stations will be notified of the closure.

The contractor is directed to listen or watch one of the local radio or television stations for notification of a base closure. Contractor should follow instructions intended for non-essential personnel. The contractor will not receive any other form of notification of an installation closure from the Government. The contractor is responsible for notification of his employees. If the decision to close all or part of the installation is made during the duty day, and the installation commander’s decision is transmitted through official notification channels, the contractor shall follow the instructions as given.

4.12.3 Installation Closure Due to Non-Emergencies

If there is a need for the service during the installation closure and a government employee will be present, the contractor may continue on-site work. If there is a need for work during the installation closure but either a government employee will not be present or access will not be available, the contractor may work off-site provided meaningful work may be accomplished. If there is no need for the service during the scheduled base closure, the contractor shall not work on or off-site.

4.13 Section 508 of the Rehabilitation Act

The contractor shall meet the requirements of the Access Board’s regulations at 36 CFR Part 1194, particularly 1194.22 and the FAR 39.2, which implements Section 508 of the Rehabilitation Act of 1973, as amended. Section 508 (as amended) of the Rehabilitation Act of 1973 (29 U.S.C. 794d) established comprehensive requirements to ensure: (1) Federal employees with disabilities are able to use information technology to do their jobs, and (2) members of the public with disabilities who are seeking information from Federal sources will be able to use information technology to access the information on an equal footing with people who do not have disabilities. Federal agencies must make information and data available by an alternative means if compliance with the standards would result in an undue burden. The changes apply to all contractors (including small businesses) that manufacture, sell, or lease electronic and information supplies or services.

Exemptions:

- Micro purchases made before 01 April 2005

- Electronic Information Technology (EIT) purchased for national security systems.

- EIT acquired by contractor incidental to a contract.

- EIT located in spaces frequented only by service personnel.

- EIT that would impose an undue burden on the agency.

4.14 Training

Contractor personnel are required to possess the skills necessary to support their company’s minimum requirements of the labor category under which they are performing. Training necessary to meet minimum requirements will not be paid for by the Government or charged to this contract by contractors. In situations where the Government organization being supported requires some unique level of support because of program/mission-unique needs, then the Contractor will need to get authorization from the CO.

4.15 Travel

The contractor shall coordinate specific travel arrangements with the individual Contracting Officer (CO) or Contracting Officer’s Representative (COR) to obtain advanced, written approval for the travel about to be conducted. The contractor’s request for travel shall be in writing and contain the dates, locations and estimated costs of the travel in accordance with the basic contract clause H047.

If any travel arrangements cause additional costs to the contract that exceed those previously negotiated, written approval by CO is required, prior to undertaking such travel. Costs associated with contractor travel shall be in accordance with FAR Part 31.205-46, Travel Costs. The contractor shall travel using the lower-cost mode transportation commensurate with the mission requirements. When necessary to use air travel, the contractor shall use economy class or similar accommodations to the extent they are available and commensurate with the mission requirements. The Contractor shall provide complete documentation with each invoice supporting the travel costs, to include copies of receipts for all transportation, including air fare and rental cars, parking, hotel accommodations, business-related phone calls, taxi fares, and gasoline. Travel will be reimbursed on a cost reimbursable basis; no profit or fee will be paid. Travel does not include vicinity travel within a 50-mile radius.

Travel to various AF installations and/or contractor facilities may be necessary to accomplish the contract successfully. All contractor travel shall be approved in advance by the COR. The contractor shall be reimbursed for required travel in accordance with the Joint Travel Regulation (JTR) guidelines.

4.16 Contractor Identification

All contractor/subcontractor personnel shall be required to wear AF-approved or -provided picture identification badges, to distinguish themselves from Government employees. When conversing with Government personnel during business meetings, over the telephone or via electronic mail, contractor/subcontractor personnel shall identify themselves as such to avoid situations arising where sensitive topics might be better discussed solely between Government employees. Contractors/subcontractors shall identify themselves on any attendance sheet or any coordination documents they may review. Electronic mail signature blocks shall identify their company affiliation. Where practicable, contractor/subcontractors occupying collocated space with their Government program customer should identify their work space area with their name and company affiliation.

5.0 SERVICES SUMMARY (SS).

The following service summary reflects the objectives and thresholds used to track contractor performance for this contract. Government surveillance of tasks not listed in the service summary or by methods other than those listed in the service summary (such as provided in the inspection clause) may occur during the performance period of this contract. Such surveillance will be done according to standard inspection procedures or other contract provisions. Any action taken by the CO/COR as a result of surveillance will be according to the terms of the contract.

Services Delivery Summary: Reference Services Delivery Summary, of this contract PWS for specific performance objectives. The contractor’s performance at the contract level will be assessed quarterly by a process that measures success towards achieving defined performance objectives. The Services Delivery Summary will be in accordance with AFI 63-124, Performance Based Services Acquisition and FAR Subpart 37.6, Performance-Based Acquisition.

Performance Objective

PWS

PARA

Performance Threshold Method of Surveillance

SS-1 Management

Provide qualified people at TO start

4.3 Exceptional (E): All qualified personnel are on the job on day one at start of TO

Good (G): All qualified personnel are on the job NLT day 3 from start of TO AND vacant positions are NOT impacting mission requirements

Satisfactory (S): All qualified personnel are on the job NLT day 5 from start of TO AND vacant positions are NOT impacting mission requirements

Marginal (M): All qualified personnel are on the job NLT day 3 from start of TO AND vacant positions are impacting mission requirements

Unsatisfactory (U): All qualified personnel are on the job NLT day 5 from start of TO AND vacant positions are impacting mission requirements.

Customer Complaints and 100% Surveillance

SS-2 Management

Replacement/substitute personnel

4.3 Exceptional (E): All qualified personnel are hired and working in vacant position NLT 15 days from vacancy AND vacant positions are NOT impacting mission requirements

Good (G): All qualified personnel are hired and working in vacant position NLT day 20 days from vacancy AND vacant positions are NOT impacting mission requirements

Satisfactory (S): All qualified personnel are hired and working in vacant position NLT day 30 days from vacancy AND vacant positions are NOT impacting mission requirements

Marginal (M): All qualified personnel are hired and working in vacant position 31-44 days from vacancy AND vacant positions are NOT impacting mission requirements

Unsatisfactory (U): All qualified personnel are hired and working in vacant position 45 days or more from vacancy AND/OR vacant positions are impacting mission requirements.

Customer Complaints and 100% Inspection

SS-3 Quality & Schedule

Develop and submit all required deliverables on time with minimal errors

3.5, 3.6

Exceptional (E): Deliverables were delivered 2 days early with 0 errors/rewrites

Good (G): Deliverables were delivered 1 day early with 0 errors/rewrites

Satisfactory (S): Deliverables were delivered on schedule with 0 errors/rewrites

Marginal (M): Deliverables were delivered 1-2 days late with 1 error/rewrite

Unsatisfactory (U): Deliverables were delivered 3 or more days late AND/OR 2 or more errors/rewrites

100% inspection

SS-4 Performance

Service Support

3.4.2 Exceptional (E): Contractor provides suggestions to improve current processes and Government implements +Satisfactory

Good (G): Contractor provides suggestions to improve current processes + Satisfactory

Satisfactory (S): Contractor provides well-presented briefings, maintains accurate equipment reports and assists Government personnel IAW PWS requirements.

Marginal (M): PWS requirements are not being accomplished as requested by Gov

Unsatisfactory (U): Contractor does not provide recommendations to improve processes, briefings are delayed, equipment reports are not accurate/current + Marginal

Random Sampling/ Customer Complaints

6.0 SECURITY

6.1 Individual Security Clearances

Classified work up to and including “Secret” levels will be required on this contract. The Contractor must obtain a U.S. security clearance at the minimum level of “Secret” for all contractor personnel on this contract. The contractor will have access to classified information. Onsite contractor personnel should have an active clearance prior to reporting for duty in support of the contract.

6.2 Information Assurance Requirements

The Contractor shall ensure that all personnel accessing information systems have the proper and current information assurance certification to perform information assurance functions described in DoD 8570.01-M, Information Assurance Workforce Improvement Program Manual. The Contractor shall meet the applicable information assurance certification requirements.

The contractor shall provide documentation supporting the information assurance certification status of personnel performing information assurance functions. Certified contractor personnel performing information assurance functions whose certification lapses shall be denied access to DoD information systems, or have their access downgraded to a level appropriate for a lower certification status.

6.3 Personnel Security Investigations (PSI) and Clearances

Personnel who require access to classified information, applications, or systems shall have, at the minimum, a security clearance equal to the classification of the information, application, or system being accessed. The types of Personnel Security Investigations (PSI) required for the contractor vary in scope of investigative effort depending upon requirements of the Government and/or conditions of the contract. Individuals performing work under this contract shall comply with applicable program security requirements as stated in the contract.

6.3.1 Unclassified Background Investigation

In accordance with DoD 5200.02, Personnel Security Program (Oct 2020), Computer Security, DoD military, civilian, consultants, and contractor personnel using unclassified automated information systems, including e-mail, shall have at a minimum, a completed favorable Tier 1 (T1) background investigation (formerly called National Agency Check plus Written Inquiries (NACI). The application/cost for the PSI shall be the responsibility of the Government.

6.3.2 Classified Background Investigation

In cases where access to classified systems or information is a condition of the contract, application/cost for the Tier 3 (T3) for Information Technology II (T3 for IT2), and Tier 5 (T5) for Information Technology I (T5 for IT1) investigations shall be the responsibility of the contractor. T3-IT2 duties require a favorably completed T3, National Agency Check Local Agency Check (NACLC) or any of its associated re-investigations. Periodic reinvestigation is mandated every 10 years. See AFMAN 16- 1405 Air Force Personnel Security Program. T5-IT1 duties require a favorably completed T5 background investigation, Single-Scope Background Investigation (SSBI), or any of its associated re-investigations. Periodic reinvestigation is mandated every 5 years, reference AFMAN 16-1405 Air Force Personnel Security Program.

6.3.3 Contractor’s Responsibility for Obtaining Qualified Personnel In such instances, the Contractor shall diligently pursue obtaining the appropriate security clearance eligibility for its employees prior to assigning them to work the contract.

Uncleared contractors shall not be assigned to work under contract (i.e., bill the government) if their position requires a security clearance. Acquisition planning must consider Antiterrorism (AT) measures when the effort to be contracted could affect the security of operating forces (particularly in-transit forces), information systems and communications systems IAW DoD Instruction 2000.16, Antiterrorism (AT) Standards.

Contractor employees shall be United States citizens. Foreign Contractor personnel are not permitted to participate at either the prime or Subcontractor level. Contractors shall ensure that the employees whose names they submit have a reasonable chance for access approval. Delays associated with rejections and consequent reinvestigations may not be excusable.

6.3.4 Interim Access

Commanders may recommend to the Authorizing Official (AO) that interim Automated Information Systems (AIS) access be granted. Commanders may waive, on a case-by-case basis, the investigative requirements for access to AIS pending completion of a NACI/T1, National Agency Check with Local Agency and Credit Check (NACLC/T3), Access National Agency Check and Inquiries (ANACI/T3), or Single Scope Background Investigation (SSBI/T5), after favorable review of the completed personnel security questionnaire for the investigation. The contract employee will need to submit a DD form 2875, SAAR and/or a DD Form 2842 PKI Certificate of Acceptance and Acknowledgement of Responsibilities to obtain AIS access.

6.3.5 Non-Favorable Investigation

When an investigation is not favorably adjudicated or potential derogatory information is discovered, the local security office will request a copy of the investigative file and provide the contract company a determination of whether or not the Director or his Designated Appointee accepts the risk associated with that individual. If risk is accepted, the proper IT designation will be input through the Unit Security Manager and will be entered in JPAS through the Information Protection (IP) office, AFIMSC/IP Personnel Security Office. If risk is not accepted, the individual’s access will be immediately terminated, and any Government furnished data, equipment, and information must be surrendered at that time.

Unescorted access to government facilities and access to the Air Force network is not authorized until the contractor has a completed favorable investigation or a waiver has been signed by the Commander granting interim access. Contractors shall not be authorized to escort other contractors. All requests for an Interim Waiver CAC or Network will be handled IAW the current governing policy.

6.4 Security Compliance

The contractor shall be responsible for assuring that all employees comply with all security requirements always imposed by the local commander while the contractor’s employees are in the installation and shall follow instructions of the local organizational commander pertaining to security.

6.5 Obtaining and Retrieving Identification Media

The contractor shall comply with the procedures outlined in AFFARS 5352.242-9000, Contractor Access to Air Force Installations. The contractor shall ensure contractor employees obtain a DoD Common Access Card (CAC) as required for contract performance in compliance with AFI 36-3026V-1_IP, Identification Cards for Members of the Uniformed Services, Their Eligible Family Members, and Other Eligible Personnel. The contractor shall comply with the requirements set forth and prescribed by AFFARS 5352.242-9001, Common Access Cards for Contractor Personnel. The contractor shall obtain Base specific identification as required by local base and/or building security policies.

6.5.1 Common Access Card (CAC).

Individuals entrusted with access to Federal property and information systems must not put the Government at risk or provide an avenue for terrorism.

Contractor personnel requiring credentials shall comply with and meet the credentialing standards, in accordance with Homeland Security Presidential Directive 12 (HSPD 12) and DODI 5200.02, which requires, at a minimum, a favorably adjudicated National Agency Check plus Written Inquiries (NACI/T1) with fingerprinting to obtain access to Air Force information systems, sensitive information, and receive credentials.

The contractor shall complete a Request for Identification Credential or CAC for each employee requiring access to Federal property. The request shall be submitted to the PMO Security Manager or the Security Office who will notify the contractor of the current procedure for obtaining a CAC and the governing regulations and policies. For the CAC application, a company sponsored e-mail address must be provided for each contractor employee. For employees not requiring a CAC but requiring access to Government computer or network resources, the contractor shall obtain valid, DoD-approved alternative forms of the PKI certificate or external certification authority (ECA). For Contractor personnel who require access to DoD, DISA, or AF computing equipment or networks, the Contractor must have the employee, prime or subcontracted, complete Information Assurance Cyber Awareness Challenge training then sign and submit a DD Form 2875, SAAR.

The CAC will be provided by the government at the local CAC issuance authority. Contractor CAC badges shall be worn and displayed at all times. The contract employee CAC will be authorized for use in accordance with AFI 31- 101, Integrated Defense (dated, 8 Oct 2009), the Air Force Resource Protection Program, and shall be issued, displayed, and surrendered as directed by local authority. If a contract employee leaves the contract for any reason the contract company has 1 business day to return the CAC to the local Government Security Office.

Common Access Cards (CAC) will be issued and returned in accordance with Air Force Federal Acquisition Regulation Supplement (AFFARS) Subpart 5352.242- 9001, DoDI 5200.46, DoD Investigative and Adjudicative Guidance for Issuing the Common Access Card (CAC). AFI 36-3026V-1_IP.

6.6 Personnel Cybersecurity

The Contractor shall comply with AFMAN 17-1303, Cybersecurity Workforce Improvement Program, 23 July 2018, which includes compliance with the DFARS 252.239.7001, Information Assurance Contractor Training and Certification, and all cybersecurity requirements stipulated herein.

A. The Contractor shall ensure that personnel accessing information systems have the proper and current cybersecurity certification to perform cybersecurity functions IAW DoD 8570.01-M, Information Assurance Workforce Improvement Program. The Contractor shall meet the applicable cybersecurity certification requirements, including (1) DoD-approved IA workforce certifications appropriate for each category and level as listed in the current version of DoD 8570.01-M; and (2) Appropriate OS certification for IA technical positions as required by DoD 8570.01-M.

B. Upon request by the Government, the Contractor shall provide documentation supporting the IA certification status of personnel performing cybersecurity functions. Contractor personnel who do not have proper and current certifications shall be denied access to DoD information systems for the purpose of performing cybersecurity functions.

C. These requirements shall apply to all Contractor personnel performing one or more cybersecurity functions identified, managed, and tracked as part of the DoD Cybersecurity Workforce, IAW DoD 8570.01-M, Paragraph C1.4.4.7, regardless of contract labor category, duty title, or full-time/part-time/additional duty status. Examples include, but are not limited to, System Administrators, System Developers, Programmers, and System Engineers. Contract personnel serving as privileged users shall comply with AFMAN 16-1405, which includes the following requirements:

1. Shall meet all requirements of authorized users

2. Shall apply for Information System access as an IT Level I (Privileged) or IT Level II (Limited Privileged) user on the DD Form 2875. In this context, IT Level is synonymous with Automated Data Processing (ADP)

Level and Automated Information System (AIS) Level. Notably, an IT Level II’s work must be technically reviewed by an IT Level I.

3. Shall possess appropriate and current personnel security background investigation commensurate with required Information Technology Level certification. Per AFMAN 16-1405, IT Level I requires a favorably concluded Tier 5 background investigation, and IT Level II requires a favorably concluded Tier 3 background investigation. Shall complete a Privileged Access Agreement according to DoD 8570.01-M.

4. Shall only access data, control information, software, hardware, and firmware that they are authorized access and still have a requirement for “need to know.”

5. Shall maintain separation of duties and least privilege, users maintain separate accounts, a user account for day-to-day or “non-privileged” functions, and a privileged account for administrative functions

6. Shall not share privileged user accounts between users

D. The Contractor shall also meet the following, additional requirements specified in AFMAN 17-1303: The Contractor shall have the appropriate DoD-approved cybersecurity baseline certification(s) prior to supporting any Cybersecurity functions. The Contractor shall be certified at Level I, II, or III for each applicable IA workforce improvement program labor category for all personnel performing cybersecurity functions:

1. System Administrators, and those performing system administrator function: Information Assurance Technician (IAT) Level I, II, or III

2. Software Developers, and those performing software development functions: Information Assurance Security Architect and Engineer (IASAE) Level II

E. See AFMAN 17-1303, Section 3.2, Cybersecurity Workforce, for further guidance in identifying the appropriate levels for personnel performing cybersecurity functions.

F. See the AFMAN 17-1303, Attachment 2, AF Cybersecurity Workforce Position

Certification Determination Guide, for further guidance on certification requirements. DoD Approved Cybersecurity Workforce Improvement Program

Baseline Certifications are provided at https://cyber.mil/cwmp/dod-approved-8570-baseline-certifications/

G. All Contractor personnel shall complete/sign a formal statement of assigned

Cybersecurity responsibilities per AFMAN 17-1303, section 2.16.8.4. A suggested format can be found in AFMAN 17-1303, Attachment 6.

H. In accordance with AFMAN17-1303, AF Cybersecurity Position Certification

Determination Guide, the Contractor shall:

1. Attain appropriate cybersecurity certification(s) applicable for assigned cybersecurity workforce position prior to the first day of work on this contract IAW DoD 8570.01-M, Paragraph C2.3.9.

2. Maintain in good-standing cybersecurity baseline certification(s) IAW DoD 8570.01-M, Paragraph C2.3.7.

3. Maintain the highest-level cybersecurity baseline certification attained for category or specialty as required by position within this PWS.

4. Become qualified in cybersecurity position as defined in AFMAN 17- 1303 Chapter 4 WORKFORCE QUALIFICATIONS.

5. Sign a formal statement of assigned cybersecurity responsibilities IAW

DoD 8570.01-M, Paragraphs C3.2.4.4, C4.2.3.6, and C10.2.3.6.

6. Sign the Privileged Access Agreement if privileged access is required, for each IS/PIT system necessary to perform assigned duties IAW DoD 8570.01-M, Paragraph C2.1.4.

7. Authorize the release of cybersecurity baseline certification or a new certification release, whenever a certification is issued or renewed, to DoD/DMDC IAW DoD 8570.01-M, Paragraphs C2.3.12.

8. Not be reimbursed for certification costs or maintenance fees.

9. Not be eligible for cybersecurity baseline certification waivers IAW DoD

8570.01-M, Paragraphs C2.3.9.

10. Report their workforce certifications on CDRL A015, Contractor’s Personnel Roster.

https://cyber.mil/cwmp/dod-approved-8570-baseline-certifications/ https://cyber.mil/cwmp/dod-approved-8570-baseline-certifications/

If a position is performing functions spanning across one or more levels within a category/specialty, then the position certification requirements must be those of the highest-level function(s) IAW DoD 8570.01-M, Paragraph C2.2.5.

6.7 Contractor Identification

Contractor badges shall be worn and always displayed. In addition, the contractor employee shall identify themselves as contractor employees in emails, telephone usages, correspondence, and meetings, etc.

6.8 Information Security

The Contractor shall transmit and deliver classified material/reports IAW DoD 5220.22- M, National Industrial Security Program Operating Manual (NISPOM). The contractors shall adhere to all the standards for protecting classified information as specified in DoDM 5200.01, volumes 1-4, DoD Information Security Program, AFI 16-1404, Air Force Information Security Program and all applicable supplements and operating instructions.

6.9 Traffic Laws

The contractor and their employees shall comply with all installation traffic regulations.

6.10 Cellular Phone Operation Policy

The contractor shall comply with local base policies regarding cellular phone operation.

6.11 Combating Trafficking in Persons (CTIP)

As part of the 2013 National Defense Authorization Act (NDAA) (https://www.gpo.gov/fdsys/pkg/BILLS-112hr4310enr/pdf/BILLS-112hr4310enr.pdf), the Pentagon is required to take action against any Contractor engaging in any activities related to labor trafficking, sex trafficking and child soldiering. The Contractor should familiarize its employees with Combating Trafficking in Persons (CTIP) by going to the site at: http://ctip.defense.gov/Home.aspx

The Government has zero tolerance for human trafficking. The contractor shall ensure all contractors (and subcontractors) receive annual CTIP awareness training. Training shall be documented and provided to the Contracting Officer Representative (COR) annually.

The contractor shall report all violation incidences to the COR immediately. The COR will monitor contractor’s performance regarding trafficking in persons such that non-compliance with FAR 52.222-50, Combating Trafficking in Persons (CTIP), is brought to the immediate attention of the Contracting Officer. The COR will keep a log for annual review of all concerns. Additional information on CTIP can be found at the DFARS procedures, guidance and instruction (DFARS PGI) 222.17.

http://ctip.defense.gov/Home.aspx

7.0 APPLICABLE DOCUMENTS

The Contractor shall identify and comply with applicable federal, state, and local statutes;

Air Force/Military/Host Nation instructions, manuals, handbooks, regulations, guidance, and policy letters; Executive Orders (EOs).

8.0 DATA DELIVERABLES

The Government reserves the right to review all data deliverables for a period of 10 business days prior to acceptance. No data deliverable will be assumed to be accepted by the Government until the 10-day period has passed unless the Government explicitly states otherwise in the contract. The contractor shall put the CDRL number in the heading of each deliverable. Government-approved contractor format is acceptable.

CDRL Data Item Description

Title

A001 DI-MGMT-80368A Status Report A002 DI-MGMT-80095A Maintenance Service Report A003 DI-MGMT-82173 Government Furnished Equipment Report

A004 DI-MGMT-80442 Report of Receipts, Inventory, Adjustments and Shipments of Government Property

A005 DI-MGMT-81834 Contractors Personnel Roster A006 DI-MISC-80168 Data Management Plan

9.0 ENVIRONMENTAL, HEALTH, AND SAFETY

The Contractor shall comply with all applicable Occupational Safety and Health Administration (OSHA) and Air Force Occupational Safety and Health standards, technical orders, regulations, and referenced publications both within and outside of the United States. The Contractor shall comply with the highest degree of safety protection where any disagreements exist.

9.1 Voluntary Protection Program (VPP)

A. If on-site personnel’s cumulative hours…