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Existing Product and Technology Ecosystem Management Services (PTEMS) - Attachment 2
The following solutions are currently supported through PTEMS providing solution sustainment support of delivered products and feature in products and are subject t change prior to solicitation.
| Product Reference |
| Full Product Name |
| Delivery Phase |
| Base Team- Option Period 2 |
| PTEMS is a client-centric modernization pathway that provides VA business owners with rapid access to enterprise-aligned, business-focused solutions. |
| Sustainment |
| Clinical Contact Center (CCC) Modernization (CCCM) (Core) |
| Modernizing Clinical Contact Centers (CCC) across the enterprise to serve “virtual front door” to VA providing Veterans additional choices for meeting clinical, pharmaceutical, scheduling, and administrative needs. |
| Sustainment |
| Clinical Contact Center (CCC) Modernization (CCCM) (EIT) |
| Creation of an Executive Integration Board (EIB) to support (OVAC) in the planning and change management for a (CCC) VA Health Connect – Customer Relationship Management (CRM) (VAHC-CRM) roll-out |
| Sustainment |
| Response Exchange System (SQUARES) Sustainment and API Development (Mental Health) |
| Provide one Salesforce development scrum team, project/program management, training, and technical support for the Status Query & Response Exchange System (SQUARES) application, including updates for the SSG Fox Mental Health requirements. |
| Sustainment |
| Virtual Agent Chat |
| Functionality and features will be developed using data from monitoring and analytics of usability studies with Veteran users to identify those representing the greatest value to Veteran users of a virtual bot. |
| Sustainment |
| Whole Health |
| Whole Health mobile application allows Veterans to develop a personalized health plan based on their values, needs, and goals. |
| Sustainment |
| Clinical Decision Support Platform (CDSP) Follow-On Work |
| Continue development of the COVID Patient Manager for emergency medicine providers. |
| Sustainment |
| Lighthouse API Support (Flagship Mobile original) |
| The VA Flagship Mobile App is a next iteration on the APIs underlying VA.gov, taking the existing APIs and presenting them in a new context. |
| Sustainment |
| DIP Sustainment |
| Transferring of DTC Integration Platform from Lighthouse to PTEMS |
| Sustainment |
| RPA Platform Extension |
| Develop twelve medium-sized automations that can operate within RPA platform, being developed today. |
| Sustainment |
| VA Long-COVID Data |
| This data science and analytics engagement with the VA Office of the CTO is focused on understanding post-COVID conditions, which include a wide range of new, returning, or ongoing health problems people can experience four or more weeks after first being infected with the virus that causes COVID-19. |
| Sustainment |
DEAN Innovation/ET3CC/VHA Innovation
CCPI
| The Office of Healthcare Innovation and Learning (OHIL) has successfully laid the groundwork for an innovation framework by building organizational capacity for innovation, defining, and disseminating best practices, and providing implementation support for promising practices at VHA. |
| Sustainment |
| TeleUrgent Care/ TeleEmergency Care |
| The purpose of the use case is to have nurses perform Telehealth triage activities to lower the number of ER visits |
| Sustainment |
| PGD Digital Health Platform (IT) |
| The Digital Health Platform is being designed to integrate and operationalize data at VA from third-party innovations in health and wellness. |
| Sustainment |
Continuous RMF Support Security Assessor (Dark Wolf) cATO Additonal Support cATO Additions
| Gain approval for Ongoing Authorization from the Authorizing Official under National Institute of Standards and Technology (NIST) Risk Management Framework (RMF) utilizing a Continuous RMF (cRMF) model |
| Sustainment |
GIS Services- Spinal Cord Injuries & Disorders Loan Guaranty
| The Operations Research Analyst/Data Scientist III resource will deliver innovative solutions to spatial problems using various GIS software and tools. |
| Sustainment |
| White House Hotline |
| will support VEO’s COVID-19 pharmacy mail-in campaign. Contact Center Agents will have comprehensive Veteran contact and profile data for verification and support. |
| Sustainment |
| Veterans Crisis Line |
| Veteran Crisis Line, hereafter referred to as VCL, is a web-based application utilized by the 1,500 National VA Suicide Prevention Hotline staff to refer Veterans to the appropriate field-based Suicide Prevention Coordinators (SPCs). |
| Sustainment |
Benefits Travel Self-Service System (BTSSS) BTSSS Additions
| The Beneficiary Travel Self-Service System (BTSSS) is a travel reimbursement solution providing a veteran-focused experience for beneficiary travel reimbursements. |
| Sustainment |
| Veteran Benefit System (VBS) |
| The Veteran Billing System Team will provide continued support, sustainment, and integration development for 3 applications: Veteran Billing System (VBS), Veteran Online Debt Application (VODA), and Health Resource Center (HRC) Statement Viewer. SSOi and Provisioning Tool Integrations with HRC in order to move towards replacing this application with a more Enterprise ready application |
| Sustainment |
| RTLS AITC |
| As a system of systems, RTLS integrates independent systems such as Asset Tracking (AT) for ad hoc searches, inventory, or loss prevention; Cardiac Catheterization Lab (Cath Lab) Supply Tracking for supply chain management of high-value consumables within the Cath Lab; Sterile Processing Workflow for standardization of sterile processing of surgical instruments and flexible endoscopes, Environmental Monitoring (EM) for automation of temperature monitoring of refrigerators and freezers where drugs, vaccines, and specimens are stored in a tightly temperature-controlled environment; Hand Hygiene Compliance (HHC) for infection control by automatically capturing hand hygiene compliance and noncompliance events; and Patient Elopement for preventing patient wandering using patient tags and clinical grade locating. |
| Sustainment |
Enrollment CP&E, REE, ESM, IVM VES Modernization
VES EHRM
VES Eligibility Discovery
| The Veterans Health Administration (VHA) Enrollment System compiles military service, demographics, and financial data from VA healthcare facilities and other authoritative sources to process Veterans' applications for enrollment and support benefits determinations. This system also shares these healthcare eligibility and benefits determinations with the various VA healthcare facilities that treat the Veteran. |
| Sustainment |
| Summit Data Platform (SDP) |
| The Summit Data Platform (SDP) Integration Project will add staff to an existing team to provide a centralized point of record for data collected from disparate systems. The team will write integrations to disparate data sets, format the data, and insert it into an already existing data warehouse where data analytic tools, such as PowerBI, can utilize the data. |
| Sustainment |
VA CAB CRM (O&M)
VA CABS Enhancements
| The VA Centralized Adjudication and Background System (VA-CABS) serves as the enterprise-wide case management system for background investigation data and provides the ability for personnel security employees to initiate and adjudicate investigations for VA. This project is to modernize the application using Salesforce. |
| Sustainment |
Provider Connect (Non-IT) Provider Connect (PACT Act IT)
| This pilot project utilizes Salesforce and aims to improve the integration of primary and specialty care by making expertise available to PCPs, physician assistants, and nurse practitioners irrespective of location through a virtual, on-demand collaboration platform. |
| Sustainment |
| CTO Health Products |
| The CTO Health Portfolio project, in partnership with VHA to improve Veteran and caregiver health applications and health care appointment workflows. This effort initially focuses on the Veteran-facing online scheduling application, the 1010 EZ & CG applications, and the modernized Veteran check-in experience. |
| Sustainment |
| VA Integrated Enterprise Workflow Solution (VIEWS) |
| This project includes teams to support the CCM, GAO, FOM modules, as well as an additional support team that includes the project management and support personnel |
| Sustainment |
| Office of Resolution Management, Diversity, & Incusion (ORMDI) |
| The ORMDI was formed in October 2019, merging the former Office of Resolution Management (ORM) with the Office of Diversity and Inclusion (ODI). This newly formed joint department promotes a healthy working environment through inclusion, prevention, resolution, and processing of workplace disputes, including complaints of discrimination. This team supports the needs of that team with organizational design and change management. |
| Sustainment |
| VEO VoiceBot |
| Support Voicebot development. |
| Sustainment |
| OIT Community Care Platform |
| The Community Care Data Governance (CCDG) team will focus on creating a framework of policies and procedures for data governance for Product Lines in the Community Care Portfolio. This project team will also work to understand the current data strategies of up to 29 products. The team will work to draft and provide data governance best practices and guidelines. The CCDG project will reduce risk for data breaches and ensure all projects are handling data in a consistent, secure manner. |
| Sustainment |
| Veteran Tracking Application |
| The Veterans Tracking Application (VTA) is the consolidated technical solution that supports the Integrated Disability Evaluation System (IDES) which is a joint DoD and VA disability evaluation process. Under this system, VA helps DoD determine if wounded, ill, or injured Service members are fit for continued Military service and provide disability benefits to Service members and Veterans, if appropriate. VTA allows VA and DoD to share information and to complete each agency’s respective process simultaneously, without the need for duplicative exams and ratings. |
| Sustainment |
VHA Innovation-Octo
Sustainment
| Cyber Security Assessment |
| VA CIO has requested a support team for VA network testing, including performing targeted cyber assessments of VA enterprise and pointing out areas of major concerns or high-risk issues |
| Sustainment |
| Veteran Crisis Line Medoraforce |
| Modernization discovery of the VCL application utilizing Salesforce. |
| Sustainment |
VEO MCT
VEO MCT Data Science Support
| The Veterans Experience Office (VEO) Multi-Channel Technologies (MCT) is collaborating with VA and the Office of Information & Technology (OI&T) to improve contact center and customer service touchpoints with Veterans, caregivers, and beneficiaries across the VA enterprise. This effort is one of the Department’s most comprehensive research projects to date, aimed at understanding the breadth and depth of end-user communication channel preference needs for Veterans, their families, caregivers, beneficiaries, and transitioning service members across the enterprise omnichannel experience. |
| Sustainment |
MS 365 Dynamics MS CRM PACT Act
| The current Dynamics 365 (D365) implementations at the VA encompass multiple applications using multiple Dynamics 365 environments, and tie into services shared with the ECSO (VAEC), BISL, and Solution Delivery (SD). The Veteran Experience Services (VES) Portfolio is seeking to utilize the PTEMS Task Order to support the current D365 Program suite of applications/projects. The objectives of this project are to stabilize the D365 program, address application performance, understand consolidation opportunities, all while working in collaboration within the Digital Transformation Center’s Platform Team. |
| Sustainment |
| VoiceBot/ChatBot PACT Act |
| PACT Act support for VoiceBot and Chatbot projects. |
| Sustainment |
| Educational Activity Record System (EARs) (Non-IT) |
| Veterans’ Health Administration (VHA) is seeking a software development solution to meet the needs of keeping time/attendance for over 50,000 health professions trainees (HPTs). This tool will allow trainees and supervisors to track their time in 24-hour blocks and will have reporting capabilities. The current EARs system (tracked in excel files) is used across VHA are over 130 medical centers, having an automated solution will increase consistency and accuracy in keeping time/attendance. |
| Sustainment |
| OARVP |
| Oversight and Accountability Reporting and Visualization Platform (OARVP) is a Salesforce module which is used for case management, process evaluation, CAP and quality review, and monitoring and reporting analytics within the VHA Compliance and Business Integrity (CBI) Program Office. Two modules, Issue Management and Compliance Inquiry Reporting & Tracking System 2.0, need a team to provide sustainment, minor enhancement implementing, and testing support. |
| Sustainment |
| RPA Automation O&M |
| The Robotic Process Automation team has a need for a small team to support operations and maintenance on automations built on both their RPA Platforms (UiPath and Blue Prism). |
| Sustainment |
| VAHC Internal Scheduling |
| VA Health Connect Scheduling Service team will analyze the new requirements that come from the VA Scheduling IPT. This analysis includes any business process alignment, identification of any technical changes required to support the tools for the Clinical Contact Center Internal Scheduling. |
| Sustainment |
API Lighthouse API PACT Act
| These teams continue to build APIs that solve VA problems, continue to support the public API platform that provides access to VA’s APIs, and maintain the platforms that are required to deploy and house the APIs. |
| Sustainment |
| Veteran Outreach |
| Seeking a SF solution on Vet Outreach to collect specific VADIR data specific for separating service members to outreach. |
| Sustainment |
| RPA NCC (VCC) |
| The National Call Centers (NCC) has a need for an RPA team to develop automations for them and to provide O&M support on these automations. Right now, the NCC has about 2000 users doing common, low value tasks about 20 times a day that they would like to automate using RPA in order to allow these users to be able to concentrate on higher value tasks that will serve our Veterans better. With the introduction of the PACT Act it becomes more critical for NCC users to concentrate on higher value tasks to serve Veterans that suffer from these conditions. This can be accomplished by automating these routine tasks which will increase the efficiency of the staff serving our Veterans. |
| Sustainment |
| VAHC Additional Support |
| Additional staff to support VAHC EIT process and analysis. |
| Sustainment |
| VHA Energy- CAEO Pilot(Capital Asset and Energy Optimization) |
| Under VHA does not currently have a standardized, enterprise-wide solution to acquire, aggregate, and predictively model its capital asset and energy performance management optimization opportunities across its portfolio of 170 VA Medical Centers nationwide. This situation requires a turn-key solution with proven healthcare industry facility infrastructure benchmarks and modeling capabilities that will enable VHA to rapidly transform from disparate, reactive facility management practices to a new paradigm of advanced modeling informed predictive management regimens. The Integrated Product Team offered by the CAEO solution provides a unique opportunity to empower VHA to advance is strategic efforts to ensure a Safe and Reliable EOC for our Nation’s Veterans. Previous engagements with the Defense Health Administration (DHA) and major private sector healthcare systems have shown impressive results—including 2.5-4x ROI, abbreviated payback periods, and up to $1B of cost savings for a major national integrated healthcare system over a 20-year period. |
| Sustainment |
Lung Cancer Screening Medical Calculations Application The CDSP Teams needs software development and support for the Lung Cancer Screening application built upon the Clinical Decision Support Platform. This is an existing team that will be providing engineering, UX design, user research, product management, and project management, along with having the flexibility to follow a spike to address bugs, defects, accessibility, and other issues uncovered through user feedback. The product team will provide iterations of software development and support for LCS from pilot to post-pilot implementation.
The Clinical Decision Support team is looking to build a SMART-on-FHIR Medical Calculator Application that utilizes the Clinical Decision Support Platform to be able to be launched in context (Veteran and user) in order to gather relevant clinical information from VistA and Cerner in order to make various medical calculations. This application will calculate scores and indexes that clinicians can use to make clinical decisions.
Sustainment
| CTO VA.gov Content and Accessibility |
| Additional support for existing VA.gov teams including API updates and content updates. |
| Sustainment |
| VEIS Operational Component |
| VEIS Logging Enhancements and ECC Integration - Integration of audit and application logs with ECC, enhancement of log quality output from App Services, log aggregation service for issue triaging, compliance with VA retention policies, etc. (Infrastructure and App Services - LOBs and ECs (~ 200 services) |
| Sustainment |
| Enterprise Bus Architecture |
| There is a current team, but they have developed a prototype and need to move away from an innovation/discovery vehicle to structure a more long-term team. MVP prototype for Event Driven architecture with VES portfolio. Better serve Vets and Vet Exp with Event Driven Arch. Similar to BAM/BIP. All Enterprise apps in VES portfolio would get messages from this Kafka messaging. Bringing the current team over to do this Adhoc. |
| Sustainment |
| VHA IVC Claims and Payments |
| Integrated Veteran Care (IVC) is managing two-multibillion-dollar contracts with Third Party Administrators (TPAs) that buy a network of providers for care in the community. The IVC Integrated External Network office bears a significant burden overseeing the current contract structures due to contractual language and a lack of readily available medical and payment requirements. IVC requires a team to evaluate all VA payment and medical policy and the deviations to ensure VA and the TPAs are paying claims correctly following updated, revised, or newly developed payment and/or medical policy. |
| Sustainment |
| AVRT (Automation Validation Review Tool) |
| The Department of Veterans Affairs (VA) provides disability compensation to Veterans who have a service-connected disability resulting from injury or disease that was incurred in or aggravated by their active Military Service. Compensation, a monthly tax-free payment, is determined by a disability rating based on the severity of the service-connected disability. This rating is expressed as a percentage(s), representing how much disability decreases the Veteran’s overall health and ability to function and will determine the amount of disability compensation the Veteran will receive. In addition, VA has identified “presumptive” conditions for disability benefits. These are conditions VA presumes were caused by the unique circumstances of a specific Veteran’s Military Service (e.g., former prisoners of war, Vietnam Veterans, Gulf War Veterans, etc.). The Automation Validation Review Tool (AVRT), to be built on the Salesforce.com platform, will enable a team of auditors to more efficiently perform assessments on the automated rating decisions ultimately to improve systems that are dispositioning Veteran’s claims |
| Sustainment |
| Female Oncology Care Coordination |
| VHA seeks to enhance female Veteran cancer care outcomes by closing care gaps in the end-to-end Veteran journey, such as those that arise during the transition to specialty treatment in the community. This pilot will test streamlined care management workflows that could include transitions to community care, specialty care, care gap closure, collaboration, navigation, education, and clinical integration. |
| Sustainment |
| BMMA Phase 1 |
| The SPM PMO Office is looking for a team to build a modern Dental Eligibility Verification application using the Pega platform. Long term this application would be used for eligibility verification on other types of care other than dental so the design and implementation needs to support easy expansion in the future. When a Veteran calls a dental office for an appointment before that appointment is scheduled the dental staff needs to be determine the Veteran’s dental classification. This initial phase of the project will not produce a Production system, but rather a Solution Architecture Package to outline the design of the application and a non-functional basic screen for Dental Staff to view and enter in non-functional data about a Veteran within the Pega GovCloud. Solution Architecture Packages contain an initial design and technical analysis, prioritized team backlog of architectural/platform requirements, and refinement of the initial design into an enterprise architecture, design and strategies that are updated in an Agile manner throughout the course of the project. This initial phase will provide a foundation for the development of a future MVP of the product which would include interfaces to external VA systems such as VDIF and Enrollment in order to further refine initial dental classifications for Veterans. |
| Sustainment |
