Attachment 2 - Example Fufilment SOP.pdf

Supply Technician Order Picking Standard Operating Procedure

Title: Supply Technician Order Picking OF&W SOP (Supply Technician Order Picking); Ver: 1.5 Date: January 10, 2018 Page 1 of 13

Pueblo Public Documents Distribution Center

Organization

OF&W Order Filling Section Section

9423 Cost Code

Supply technician order picking procedures

Date

Doc ID

Version #

MM/DD/YY

5 / 2 / 2013 MM/DD/YY

Jeffrey D. Stuckey Author 1

Senior Supply Technician Title

Tommy L. Hunt

Operations Manager

Approved by 1

Title

Description

MM/DD/YY

Approved by 2

Title

1 / 10 / 2018

1.5

Date: January 10, 2018 Page 2 of 13

Table of Contents 1 Purpose 2 Safety Considerations, Tools and Equipment

2.1 Safety Considerations

2.2 Tools

2.3 Equipment

3 Work Procedures and Instructions

3.1 Obtain Daily Work Assignment

3.2 Identify Orders to Fulfill from the Computer

3.3 Pick and Pack the Orders

3.4 End of Day Activities

4 Training Requirements 5 Quality Control

5.1 Picking Accuracy

5.2 Packaging

6 Maintenance 7 Acronyms and Definitions 8 Document Location 9 Attachments 10 Document History Appendix A Supply Technician Order Picking Checklist Appendix B Package Label Placement Appendix D Production Report (PR)

Date: January 10, 2018 Page 3 of 13

1 Purpose

The purpose of this Standard Operating Procedure (SOP) is to ensure uniform implementation of OF&W SOP (Supply Technician Order Picking) by personnel in the order filling section. The information contained in this SOP will facilitate training for new supply technician personnel and provide an effective support platform for more experienced staff.

2 Safety Considerations, Tools & Equipment

2.1 Safety Considerations

2.1.1 See GPO Directive 670.13B

2.2 Tools

2.2.1 Box cutter

2.3 Equipment

2.3.1 Tape dispensing machine

2.3.2 Void fill machine

2.3.3 Bag-sewing machine

3 Work Procedures and Instructions

The Order Filling Supply Technicians pick, package and prepare mailings for the order fulfillment process within the facility. Tasks include the picking and packaging of the various publication orders, stocking the picking bins and preparing the mailings for shipment.

The normal duties of the Order Filling Supply Technician are assigned daily. The daily work assignments will change each day to ensure every employee rotates through each duty.

Typically, the Supply Technician will receive batched publication orders from the Lead Supply Technicians and will hand pick and pack each order. The metering of the orders for the United States Postal Service will also be assigned as needed.

Date: January 10, 2018 Page 4 of 13

3.1 Obtain Daily Work Assignment

3.1.1 Check the Daily Work Schedule board at the start of the workday to verify the work assignment for that day and again at the end of the day to prepare for the next days work assignment

3.1.2 Verify the work assignment with the Lead Supply Technician

3.2 Identify Orders to Fulfill from the Computer

3.2.1 Log on to the computer at the assigned workstation

Date: January 10, 2018 Page 5 of 13

3.2.2 Open the Pick Station Module on the desktop screen

3.2.3 Select pick station desktop

Date: January 10, 2018 Page 6 of 13

3.2.4 Click on the batched order to populate the order ID section

3.2.5 Click on the order ID to highlight the first order

Date: January 10, 2018 Page 7 of 13

3.2.6 Press enter on the keyboard to print the pick ticket, label and invoice for that order.

Note: if the order requires more than one package print extra labels for each additional package

3.2.7 The pick list identifies which items to pick for the order

3.2.8 Press enter on the keyboard to print the next order’s paperwork (no more than 3 pick orders may be printed at one time unless told otherwise by the lead technician or supervisor) once the previous order has been packed (section 3.3)

3.2.9 Do not “cherry pick” orders or batches (select the orders that are easiest). Work the batches/orders in the order that they appear in PSM.

3.2.10 If there is not enough stock in a particular bin to fill the order you are working, check the Restock Bins Report in ICM.

Date: January 10, 2018 Page 8 of 13

3.2.11 If the item you need to fill the order is on the restock report, you should have the stock you need within 20 minutes. In the meantime, you should continue to work on the order, put it aside and begin another order, stock your picking bins, etc.

3.2.12 If the item you need is not on the restock report, notify the lead technician or supervisor immediately, and they will contact the Material Handlers to obtain your stock. If you cannot find the lead technician or supervisor you should contact one of the Material Handlers – this is the only time you should pass your requests directly to them instead of the tech/supervisor.

3.3 Pick and Pack the Orders

3.3.1 Package the order in the appropriate size/type package.

• 0 to 1 lb order weight = regular envelope

• 1 to 6 lb order weight = Tyvek envelope or Jet-Lite bag

• 6+ lb order weight = regular box

• Special order type = special packaging

3.3.2 Attach the address label to the package, if there is more than one package for the order make sure all packages have labels.

• For all box types, Jet-lite bags, bubble mailers and mailing tubes center the address label on one side

• For regular and Tyvek envelopes, place the address label no more than 1 inch below the vertical centerline and no more than 1 inch to the right of the horizontal centerline

• See Appendix B for examples

3.3.3 If the package is going to a PO Box, a foreign address, or an APO/FPO address, load the packaged and addressed orders into the green mail totes and send them down the line to the metering station.

Regular Envelopes

Flat White Box

Mailing Tubes Jet-Lite Bags Bubble Mailer

Regular Box

Tyvek Envelopes

Date: January 10, 2018 Page 9 of 13

3.3.4 If the package is not going to a PO Box, foreign or APO/FPO address, then use the UPS Worldship terminal in the picking area to prepare a shipping label and attach it to the package. Stack your outgoing packages neatly for pickup by the Material Handlers.

3.3.5 After all the batched orders are fulfilled contact one of the Lead Supply Technicians for a new work assignment

3.4 End of Day Activities

3.5.1 Complete Production Report (PR) (see Appendix D)

3.5.2 Turn off computer and monitor

3.5.3 Clean order-picking area

3.5.4 Restock order-picking area as needed

4 Training Requirements

To perform the order picking procedures described in this SOP, employee must have completed the training given by a qualified order picker. The OF&W Order Picking Checklist must be completed and approved prior to allowing an individual pick orders. See appendix A for the checklist.

5 Quality Control

The Quality Control (QC) procedures described here are procedures required for the performance of the order picking operations in the OF&W Section.

5.1 Picking Accuracy

5.1.1 Ensure that the items picked for each order are the correct items and in the proper amount; verify each order prior to sealing the package with the pick ticket

5.2 Packaging

Date: January 10, 2018 Page 10 of 13

5.2.1 Ensure the packages used for order picking are not damaged

5.2.2 Ensure any addresses or labels are placed on the packages correctly

6 Maintenance

Daily cleaning and restocking of order picking areas

7 Acronyms and Definitions

SOP Standard Operating Procedure PuDDC Public Documents Distribution Center OF&W Order Filling & Warehouse

8 Document Location

This document is available in the Order Filling & Warehouse database. Paper copies are maintained in the order picking areas.

9 Attachments

Appendix A Supply Technician Order Picking Checklist Appendix B Package Label Placement Appendix D Production Report (PR)

10 Document History

Effective Date

Revision Number

Primary Author Description of Changes

7 / 13 / 2011 1.0 Gregory A. Baker Initial Writing 7 / 27 / 2011 1.1 Gregory A. Baker Added marking of multiple packages and printing more than one address label

8 / 31 / 2011 1.3 Gregory A. Baker Updated Checklist 5 / 2 / 2013 1.4 Jeffrey D. Stuckey Deleted Batch Sheet references, updated basic procedures 1/10/2018 1.5 Jeff Stuckey Added procedures for stock replenishment. Updated packaging and labeling requirements.

APPENDIX A

Training Checklist: Supply Technician Order Picking

Date: January 10, 2018 Page 11 of 13

Trainee Name: __________________________ Start Date: _______________________

Trainer Name: __________________________ Completion Date: __________________

Procedures Trainer Trainee Date

A. Safety Considerations, Tools and Equipment

1. Safety Considerations ________ ________ ________

2. Tools ________ ________ ________

3. Equipment ________ ________ ________

B. Work Procedures and Instructions

1. Obtain Daily Work Assignment ________ ________ ________

2. Identify Orders to Fulfill from the Computer ________ ________ ________

3. Pick and Pack Orders ________ ________ ________ 3a. Stock Replenishment Process ________ ________ ________

4. End of Day Activities ________ ________ ________

C. Quality Control

1. Picking Accuracy ________ ________ ________

2. Packaging ________ ________ ________

E. Maintenance

1. Daily Area Maintenance ________ ________ ________

Trainee Signature/Date _______________________________________________

Trainer Signature/Date _______________________________________________

Supervisor Signature/Date ____________________________________________

APPENDIX B

Package Label Placement

Date: January 10, 2018 Page 12 of 13

Tyvek Envelope with address label

Regular Envelope with address label

Jet-lite Bag with “frank” Variable Height Box with address label

Regular Box with “frank”

Regular Box with “frank”

Regular Box with address label

Mailing Tube with “frank”

APPENDIX D

Production Report (PR)

Date: January 10, 2018 Page 13 of 13