040ADV-26-R-0017 Final Version.pdf

GPO

5. DATE ISSUED 4. TYPE OF SOLICITATION

SEALED BID (IFB) INVITATION FOR BID

NEGOTIATED (RFP) REQUEST FOR

PROPOSAL

3. SOLICITATION NUMBER

040ADV-26-R-0017

1. This Contract is a Rated Order under the Defense Priorities and Allocations System (DPAS) - Code of Federal Regulations - at 15 CFR 700.

RATING

SOLICITATION, OFFER, AND AWARD

2. CONTRACT NUMBER

PAGE OF PAGES

1 52

6. REQUISITION/PURCHASE NUMBER

PR-26-GPO-1731

7. ISSUED BY

GPO

732 North Capitol St NW

CODE 8. ADDRESS OFFER TO (If other than item 7)

Washington, DC, 20401, US

NOTE: In sealed bid solicitations "offer" and "offeror" mean "bid" and "bidder".

SOLICITATION

9. Sealed offers in original and copies for furnishings the supplies or services in the Schedule will be received at the place specified in item 8, or if hand carried, in the depository located in See Section L Proposal Instructions until 17:0 local time 03/27/2026

(Hour) (Date) CAUTION - LATE Submissions, Modifications, and Withdrawals: See Section L, Provision Number 52.214-7 or 52.215-1. All offers are subject to all terms and conditions contained in this solicitation.

10. FOR

INFORMATION

CALL:

A. NAME

WHITE, TROY D

B. TELEPH ONE (NO COLLEC T CALLS) C. EMAIL ADDRESS

twhite@gpo.gov

AREA CODE NUMBER EXTENSION

11. TABLE OF CONTENTS

(X) SECTION DESCRIPTION PAGE(S) (X) SECTION DESCRIPTION PAGE(S)

PART I - THE SCHEDULE PART II - CONTRACT CLAUSES

A SOLICITATION/CONTRACT FORM 2 X I CONTRACT CLAUSES 2

B SUPPLIES OR SERVICES AND PRICES/COSTS PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS

X C DESCRIPTION/SPECIFICATIONS/WORK STATEMENT X J LIST OF ATTACHMENTS

D PACKAGING AND MARKING PART IV - REPRESENTATIONS AND INSTRUCTIONS

X E INSPECTION AND ACCEPTANCE

X K

REPRESENTATIONS, CERTIFICATIONS AND OTHER

STATEMENTS OF OFFERORS F DELIVERIES OR PERFORMANCE

G CONTRACT ADMINISTRATION DATA X L INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS

X H SPECIAL CONTRACT REQUIREMENTS X M EVALUATION FACTORS FOR AWARD

OFFER (Must be fully completed by offeror) NOTE: Item 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

12. In compliance with the above, the undersigned agrees, if this offer is accepted within calendar days (60 calendar days unless a different period is inserted by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

13. DISCOUNT FOR PROMPT PAYMENT

(See Section I, Clause Number 52.232-8)

10 CALENDAR DAYS (%) 20 CALENDAR DAYS (%) 30 CALENDAR DAYS (%) CALENDAR DAYS (%)

14. ACKNOWLEDGMENT OF AMENDMENTS

(The offeror acknowledges receipt of amendments to the SOLICITATION for offerors and related documents numbered and dated):

AMENDMENT NUMBER DATE AMENDMENT NUMBER DATE

15A. NAME AND

ADDRESS

OF OFFEROR

CODE FACILITY 16. NAME AND THE TITLE OF PERSON AUTHORIZED TO SIGN OFFER

(Type or print)

15B. TELEPHONE NUMBER

15C. CHECK IF REMITTANCE ADDRESS IS

DIFFERENT FROM ABOVE - ENTER

SUCH ADDRESS IN SCHEDULE.

17. SIGNATURE 18. OFFER DATE

AREA CODE NUMBER EXTENSION

AWARD (To be completed by Government)

19. ACCEPTED AS TO ITEMS NUMBERED 20. AMOUNT 21. ACCOUNTING AND APPROPRIATION

22. AUTHORITY FOR USING OTHER THAN FULL OPEN COMPETITION UNDER THE

UNITED STATES CODE AT:

10 U.S.C. 3204(a) 41 U.S.C. 3304(a) ( )

23. SUBMIT INVOICES TO ADDRESS SHOWN IN

(4 copies unless otherwise specified)

ITEM

24. ADMINISTERED BY (If other than Item 7) 25. PAYMENT WILL BE MADE BY CODE

26. NAME OF CONTRACTING OFFICER (Type or print) 27. UNITED STATES OF AMERICA 28. AWARD DATE

(Signature of Contracting Officer)

Se e

Pa ge

Se e

Pa ge mailto:twhite@gpo.gov

TABLE OF CONTENTS:

1. Listing of Incorporated Purchase Requisitions

2. Section B - Supplies or Services and Prices/Costs

3. Section C - Description/Specifications/Work Statement

4. Section D - Packaging and Marking

5. Section E - Inspection and Acceptance Terms

6. Section F - Delivery or Performance

7. Section G - Contract Administration Data

8. Section H - Special Contract Requirements

9. Section I - Contract Clauses

10. Section J - List of Documents, Exhibits, and other Attachments

11. Section K - Representations, Certifications, and Other Statements of Offerors

12. Section L - Instructions, Conditions and Notices to Offerors

13. Section M - Evaluation Factors for Award

040ADV-26-R-0017

1. Listing of Incorporated Purchase Requisitions

Incorporated Purchase Requisition Numbers:

PR-26-GPO-1731

2. Section B - Supplies or Services and Prices/Costs

1. PURPOSE

The United States Government Publishing Office (GPO) Laurel Warehouse is located at 8660 Cherry Lane, Suite #32 Laurel, MD 20707. This requirement encompasses end-to-end order fulfillment and support services, including: warehouse and distribution operations; print design and small-scale promotional printing; website design, development, maintenance, and technical support; customer contact center operations; customer account management; and inventory and financial reporting. The Contractor shall perform all services in English, support multiple communication channels (telephone, email, and written correspondence), and execute all tasks with minimal Government direction in accordance with the statement of work.

This contract continues critical services that are currently fulfilled under Task Order No. 040ADV-21- F-0089 with Right Direction Technology Solutions of Baltimore, Maryland.

Period of Performance: 10/1/2021 – 05/31/2026

Total Contract Price: $ 8,306,892.41

2. CONTRACT TYPE

The Government intends to award a multiple-year, time and materials (T&M) contract. The period of performance for this contract shall be for one (1) base period plus four (4) options years.

Item Number Base Item Number

Supplies/Services Quantity Unit

0001 FY26 POP 06/01/2026 -

09/30/2026 - To provide fulfillment services, order processing, website hosting, storage and shipping.

1 LT

Contract Type:Time and Materials Unit Price

Other Direct Costs Extended Price

Description:

Purchase Requisitions PR-26-GPO-1731

IDC Type: Not Applicable

Item Number Base Item Number

Supplies/Services Quantity Unit

1001 0001 FY27 Option Year 1 POP 10/01/2026 - 09/30/2027 - To provide fulfillment services, order processing, website hosting, storage and shipping.

1 LT

Contract Type:Time and Materials Unit Price

Other Direct Costs Extended Price

Description:

Purchase Requisitions

Option: 1 Option Time Date: 10/1/26 Option Time Duration: 364 Option Time Units: Days IDC Type: Not Applicable

Item Number Base Item Number

Supplies/Services Quantity Unit

2001 0001 FY28 Option Year 2 POP 10/01/2027 - 09/30/2028 - To provide fulfillment services, order processing, website hosting, storage and shipping.

1 LT

Contract Type:Time and Materials Unit Price

Other Direct Costs Extended Price

Description:

Purchase Requisitions

Option: 2 Option Time Date: 10/1/27 Option Time Duration: 365 Option Time Units: Days IDC Type: Not Applicable

Item Number Base Item Number

Supplies/Services Quantity Unit

3001 0001 FY29 Option Year 3 POP 10/01/2028 - 09/30/2029 - To provide fulfillment services, order processing, website hosting, storage and shipping.

1 LT

Contract Type:Time and Materials Unit Price

Other Direct Costs Extended Price

Description:

Purchase Requisitions

Option: 3 Option Time Date: 10/1/28 Option Time Duration: 364 Option Time Units: Days IDC Type: Not Applicable

Item Number Base Item Number

Supplies/Services Quantity Unit

4001 0001 FY30 Option Year 4 POP 10/01/2029 - 09/30/2030 - To provide fulfillment services, order processing, website hosting, storage and shipping.

1 LT

Contract Type:Time and Materials Unit Price

Other Direct Costs Extended Price

Description:

Purchase Requisitions

Option: 4 Option Time Date: 10/1/29 Option Time Duration: 364 Option Time Units: Days IDC Type: Not Applicable

3. Section C - Description/Specifications/Work Statement

SECTION A – STATEMENT OF WORK (SOW)

1. GENERAL CONDITIONS AND REQUIREMENTS

The U.S. Government Publishing Office (GPO) Publication Sales Distribution Center (GD), in coordination with multiple federal agencies, requires order fulfillment services. These services include:

• Warehouse and distribution operations

• Print design and small-scale promotional printing

• Website design, maintenance, and support

• Customer contact center operations (handling inquiries, publication requests, and complaints)

• Customer account management

• Fulfillment and distribution of orders

• Inventory and financial reporting

• Warehousing and storage of agency publications and materials

All services must be provided in English and supported through multiple communication channels, including phone, email, and written correspondence.

1.1 SCOPE OF WORK

The Contractor shall deliver all services outlined in Section 1 with minimal oversight from the Government.

These services include, but are not limited to:

• Fulfillment and distribution of federal publications

• Print design and promotional printing support

• Website development and ongoing maintenance

• Operation of a customer contact center

• Management of customer accounts and service inquiries

• Preparation of inventory and financial reports

• Warehousing and material handling

The Contractor shall utilize Government Furnished Equipment (GFE), including but not limited to:

• Material Handling Equipment (MHE)

• Automation tools and software systems such as DOTs, ROPS, S-Drive, and Synergy

This list is illustrative and not exhaustive.

1.2 GENERAL OPERATING CONDITIONS

The Contractor shall perform services primarily at the following location:

U.S. Government Publishing Office (USGPO) 8660 Cherry Lane, Suite #32 Buildings A, B, C, and D Laurel, MD 20707

Additional facilities may be designated by the Government as needed.

The federal government maintains a drug- and alcohol-free workplace. The Government reserves the right to test any Contractor personnel for impairment due to drugs or alcohol in the event of:

• Safety-related incidents

• Damage to Government equipment or property

• Any costs associated with such incidents shall be the responsibility of the Contractor.

1.3 PERIOD OF PERFORMANCE

The period of performance for this contract shall be for one (1) base period of four months plus four (4) options years.

1.4 FEDERAL HOLIDAYS

The Contractor shall observe all federal holidays recognized by the U.S. Government. No services shall be required on these days unless otherwise directed by the Contracting Officer.

Observed Federal Holidays New Year’s Day Martin Luther King Day

Presidents Day Memorial Day

Juneteenth Independence Day

Columbus Day Labor Day

Veterans Day Thanksgiving Day

Christmas Day

Section 1.5 CURRENT DUTY HOURS AND ACCESS TO WORK SITE

A. The normal hours of operation for GPO Government employees (e.g. the Contracting Officer’s Representative (COR) are Monday through Friday, 7:00 A.M.-3:30 P.M. excluding Federal Holidays.

B. The Contractor shall perform services required under this contract during the normal operating hours of the GPO Monday through Friday, except Federal holidays. The Contractor shall work Saturday and Sundays and Federal holidays when operational requirements dictate. The contractor will be notified in advance of such occasions when possible.

C. Due to changing traffic requirements brought on by construction, changing weather conditions, and security, access to the facility is subject to change, sometimes with little or no warning. Inbound and outbound traffic restrictions may exist. Contractor shall plan to start work on time with minor delays.

Section 1.6 WORK SCHEDULE

A. The Contractor shall perform workload planning and adjust staffing as needed to ensure an adequate number of personnel are available to support the mission from 0600-1700 hours each workday. Subject to change based on work requirements, as determined by the government. The Contractor shall adjust staffing to minimize the use of overtime. The Contractor may propose to implement a staggered work shifts as their approach to minimize the use of overtime. The Contractor shall be prepared to adjust operational hours when required by the CO or designee to support changes in the mission requirements.

B. The Contractor shall not work extended hours beyond the normal operating hours without the authorization of the COR. When notified by the COR that overtime is required, the Contractor shall request overtime in writing and provide an overtime report to the COR the next normal working day. The Contractor shall ensure that a Contractor Supervisor and/or Lead(s) are on site during any overtime worked to provide supervision to the Contractor’s employees.

C. The Contractor shall not work overtime without the prior coordination with the COR. The Contractor shall work weekends and Federal holidays when operational requirements dictate. Notice to work weekends or Federal holidays may be subject to last-minute requests from the customer, or unusually high workload as determined by the COR. The Project Supervisor must rearrange Contractor personnel schedules to minimize use of overtime hours. The Government reserves the right to require the Contractor to work a standard Saturday and/or Sunday Shift when there are temporary increases in demand/ workload or there is a valid customer requirement. This may require the Contractor to make last minute changes to the Contractor Employee schedules to accommodate this requirement.

1.7 PERSONNEL

A. This is a non-personal services contract. The Government will not supervise or direct the Contractor’s personnel in the performance of contract services. Contractor employees shall report solely to the Contractor’s Warehouse Manager, who is responsible for ensuring contract compliance and coordination with the Government.

B. Contractor personnel must clearly identify themselves as non-Government employees in all interactions where their status may not be immediately apparent (e.g., answering phones, attending meetings). All Contractor employees shall wear Government-approved identification badges visibly above the waist at all times while on duty. All oral and written communications shall be transmitted in English.

C. The Contractor shall utilize a sign-in/sign-out sheet, provided by the COR, listing each employee by name and labor category. This roster will be used to reconcile labor hours and support invoice validation.

D. At the start of the transition period, the Contractor shall provide the names and contact information (including mobile numbers) for all Key Personnel in writing. Key Personnel must be available to meet with Government representatives within one (1) hour during normal duty hours and within two (2) hours outside of normal duty hours, unless on approved leave. Any proposed substitutions for Key Personnel must be submitted in writing to the CO or COR for approval.

E. The Government has identified labor categories in Sections 1.8 (Key Personnel) and 1.8.1 (Non-Key Labor Categories) as necessary to fulfill contract requirements. However, the Contractor may propose alternative labor categories as appropriate to meet performance objectives.

F. Contractor Management Responsibilities

• All Contractor managers and supervisors shall:

• Integrate risk management and internal controls into daily operations to prevent fraud, waste, abuse, and mismanagement.

• Ensure compliance with all contract requirements, including audit sustainment and the development or adherence to Standard Operating Procedures (SOPs).

• Maintain mission compliance, including inventory accuracy at a minimum of 98%, covering all phases from receipt to issuance.

• Monitor workload trends, adjust resources as needed, and implement corrective actions for substandard performance.

• Empower employees to pause operations when issues arise and actively engage in resolving and documenting those issues.

• Use documented issues as input for performance assessments and continuous improvement.

• Ensure execution of the Quality Control Plan (QCP) and report results to the COR and relevant management for evaluation and corrective action.

• Ensure all supervisors and employees are properly trained to perform their duties with a less than 1% error or rejection rate weekly, monthly, and annually.

G. Contractor Employee Responsibilities

• All Contractor employees shall:

• Incorporate risk management and internal controls into their daily tasks to prevent fraud, theft, waste, and abuse.

• Adhere to all contract requirements, including audit sustainment and SOPs.

• Stop working immediately when a problem is identified and notify a supervisor or lead for resolution.

1.8. Key Personnel

Project Analyst (FTEs: 3.0) (DOL Category 13-1082.00) Responsibilities Collecting, organizing, and interpreting data; developing reports and presentations;

and maintaining project tracking systems, documentation, and databases to support program effectiveness. Additional duties include coordinating meetings and travel, managing administrative tasks, and ensuring efficient workflow aligned with organizational objectives.

Minimum Experience Six (6) Years Minimum Education Bachelor’s degree or Associate’s Degree in Project Management, or a related field.

Waived for 10 years’ experience in a similar role.

Primary Responsibilities:

• Prepare, format, and organize analytical reports, presentations, and supporting documentation in alignment with organizational standards.

• Attend meetings in person or virtual as directed by the CO or COR.

• Plan, develop, and execute program analyses of moderate complexity to assess operational effectiveness and alignment with strategic objectives.

• Design, maintain, and monitor integrated project tracking and reporting systems to support cross-functional program oversight.

• Provide analytical input to supervisors for evaluating program performance, milestone attainment, and operational progress.

• Analyze and interpret data to identify trends, forecast requirements, and support the development of visual and written reporting materials.

• Maintain internal databases, ensuring timely and accurate data entry and integrity across platforms.

• Implement document control procedures to ensure version consistency and accessibility for project stakeholders.

• Collect and synthesize data from diverse sources to support ongoing analytical initiatives.

• Summarize research findings and contribute to the development of comprehensive reports for internal and external audiences.

• Organize and manage repositories of research materials to facilitate efficient access and reference.

• Coordinate and schedule meetings, prepare agendas, and record minutes to support analytical team operations.

• Arrange travel logistics and process reimbursements in accordance with organizational policies.

• Execute additional administrative and support functions as required to optimize departmental performance.

Junior Project Analyst (FTE: 1.0) (DOL Category Not Listed) Responsibilities Attending meetings, preparing standardized reports and documentation, collecting and organizing data, and maintaining accurate project tracking systems and records to support program evaluation and analysis. Additional duties include coordinating meetings and logistics, archiving research materials, and performing administrative tasks to ensure efficient departmental operations and workflow continuity.

Minimum Experience Three (3) Minimum Education Bachelor’s degree or Associate’s degree in Project Management, or a related field.

Waived for 10 years’ experience in a similar role.

Responsibilities:

• Attend meetings in person or virtual as directed by the CO or COR.

• Format and prepare reports, presentations, and related documentation in accordance with established templates and standards.

• Collect and organize program-related data to support performance evaluations and project assessments.

• Maintain and update project tracking systems, ensuring accuracy and consistency across reporting tools and databases.

• Compile data from multiple sources to assist in team-led analytical efforts.

• Review data under the direction of senior analysts to identify emerging trends, anomalies, or operational issues.

• Ensure version control and compliance with documentation standards for all records and files.

• Organize and archive research materials for efficient retrieval and reference.

• Schedule meetings, prepare agendas, and document meeting minutes to support team coordination.

• Coordinate basic logistics for meetings, travel arrangements, and events associated with program activities.

• Perform general administrative duties as assigned to enhance departmental efficiency and workflow continuity.

1.8.1 NON-KEY PERSONNEL LABOR CATEGORIES

A. The Contractor shall identify and assign appropriate labor categories necessary to fulfill the requirements of this contract. While the Government has developed estimates based on the labor categories listed below, the Contractor may propose alternative categories as needed. Most Contractor personnel will be required to operate the Government’s Warehouse Management System (WMS) and various Point of Sale (POS) systems.

Stock Clerk Lead (Lead all staff listed below) (FTE: 1.0) (DOL Category 21130)

Responsibilities:

• Attend meetings in person or virtual as directed by the CO or COR

• Receives assignments from the Management team (e.g. Warehouse and Operations Manager)

• Delegates tasks to team members and monitors’ progress

• Receives, stows, and issues materials Verifies incoming shipments by counting, sorting, or weighing items

• Ensures stock conforms to specifications and stows items appropriately

• Prepares inventory reports and requisitions materials as needed

• Compiles reports on inventory adjustments, equipment usage, and shipment issues

• May mark or label stock and perform minor repairs or adjustments

• Pulls stock to fulfill orders

Requirements:

• Must possess a valid MHE license

• Must be capable of operating MHE with 4K and 6K capacity

• Must use Government accountability systems in daily operations

Order Fulfillment Specialist (e.g 988, TN, etc...) (FTE 5.0) (DOL Category: 43-5071)

Responsibilities:

• Attend meetings in person or virtual as directed by the CO or COR.

• Process customer orders accurately, meet established production standards, and efficiently using inventory and order management systems.

• Coordinate with warehouse staff to ensure timely picking, packing, and shipping of products.

• Track shipments and resolve any issues related to delays, damages, or discrepancies.

• Maintain inventory accuracy by conducting regular audits and updating records.

• Communicate with internal teams (sales, customer service, logistics) to ensure smooth order processing.

• Generate reports on order status, fulfillment rates, and inventory levels.

• Ensure compliance with company policies and shipping regulations.

• Produce picks and packs at the prescribed levels below and adjust to future levels as continuous process improvements are achieved.

o 15 orders per hour for small (less than 100 pieces) o 10 orders per hour for large (over 100 pieces) o 13 orders per hour for blended order sizes (large and small orders)

Requirements:

• Must be capable of operating and electric or manual pallet jack.

• Strong attention to detail and organizational skills.

• Ability to multitask and prioritize in a fast-paced environment.

• Effective communication and problem-solving abilities.

• Basic knowledge of shipping regulations and documentation.

Warehouse Specialist (FTE:8.0) (DOL Category 21410)

Responsibilities:

• Attend meetings in person or virtual as directed by the CO or COR

• Verifies materials against receiving documents and reports discrepancies

• Routes materials to designated storage locations

• Stows, stacks, or palletizes materials per storage guidelines

• Conducts inventory and reports deterioration or damage

• Prepares materials for shipment and may operate hand or power trucks

Requirements:

• Must possess a valid MHE license

• Must be capable of operating MHE with 4K and 6K capacity

• Must use Government accountability systems in daily operations

Mailroom Equipment Operator Pension Benefit Guaranty Corporations (PBGC) Operation (DOL Category 23470) (FTE 3.0)

Responsibilities:

• Operate mailroom equipment such as:

• Postage meters

• Folder/inserters

• Addressing machines

• Envelope sealers

• Mail sorters

• Prepare outgoing mail and packages for delivery or shipment.

• Sort and distribute incoming mail to appropriate departments or personnel.

• Maintain records of postage usage and mail volumes.

• Ensure equipment is maintained and serviced as needed.

• Follow USPS and internal mail handling procedures.

Requirements:

Technical Proficiency:

• Ability to operate and troubleshoot mailroom equipment such as:

• Postage meters

• Folder/inserters

• Addressing machines

• Envelope sealers

• High-speed sorters

• Familiarity with USPS mailing standards and commercial shipping platforms (e.g., FedEx, UPS).

Attention to Detail:

• Ensure accurate postage, labeling, and sorting.

• Detect and correct errors in mail processing.

Physical Requirements:

• Ability to lift 50 lbs. (Case of copier paper)

• Stand for extended periods and perform repetitive tasks.

• Organizational Skills:

Maintain logs of outgoing/incoming mail.

• Track postage usage and prepare reports.

Communication:

• Coordinate with internal departments and external carriers.

• Follow written and verbal instructions accurately.

Security Requirements

• U.S. citizenship required.

• Ability to pass a background check

1.9 PERSONNEL QUALIFICATIONS AND CERTIFICATIONS

A. All Contractor personnel shall possess a minimum of two (2) years of relevant experience in the functions to which they are assigned. Personnel operating Material Handling Equipment (MHE) must obtain and maintain a valid operating permit for the specific equipment used (e.g., 4K and 6K capacity forklifts, order pickers, electric and manual pallet jacks). The Contractor is responsible for:

• Providing MHE operations training

• Ability to provide communicate in English orally and in writing

• Ensuring MHE operators undergo an initial physical examination prior to licensing

• Renewing MHE operator licenses every three (3) years

• Ensuring all employees pass a controlled substance screening in accordance with the Contractor’s policy prior to beginning work at GPO

B. Contract work requires proficiency in standard warehousing and material handling techniques. All Contractor personnel must:

• Be proficient in reading and communicating effectively in English

• Possess basic math skills

• Be familiar with the use of personal computers

• Be physically capable of standing, bending, lifting, and walking for extended periods

• Be able to lift and carry materials up to 40 pounds

C. The Contractor is responsible for obtaining and maintaining all required licenses and certifications in compliance with applicable Federal, State, and local laws. Updated copies of all relevant licenses and certifications must be maintained and made available to the Government upon request.

2.0 SECURITY

A. The Contractor shall ensure the physical security of all Government property, accountable assets, and sensitive information provided under this contract. All materials must be protected against theft, sabotage, or any act of illegal destruction. Contractor personnel shall comply with all applicable GPO directives, policies, and training related to security.

B. All Contractor personnel entering GPO facilities to perform contract duties must adhere to GPO security regulations and may be subject to security screening. Personnel and property are subject to search and seizure upon entry, while on-site, and upon departure, in accordance with facility regulations.

C. Contractor personnel shall maintain professional conduct at all times. The Government reserves the right to request the removal of any individual whose behavior is deemed by the Contracting Officer (CO) or Contracting Officer’s Representative (COR) to be:

• Contrary to public interest

• Detrimental to health, morale, or welfare

• Disruptive to good order

• Inconsistent with GPO’s business practices

D. In the event of a labor strike involving Contractor personnel, the Contractor shall bear the cost of any additional security measures deemed necessary by GPO Police. The Contractor remains responsible for uninterrupted contract performance at no additional cost to the Government.

E. The Contractor shall report any security deviations or Practices Dangerous to Security (PDS) to the COR or designee within one (1) hour of discovery. Examples include, but are not limited to:

• Improper disposal of sensitive documents

• Unsecured doors or access points

• Unauthorized access to restricted areas (e.g., pilferable or hazardous storage)

• Upon identification, the Contractor shall take immediate corrective action, which may include procedural changes or additional training to prevent recurrence.

F. Any suspected, alleged, or actual criminal activity must be reported immediately to the CO or COR.

G. The Contractor shall monitor and control access to all facilities used under this contract. At the end of each workday, the Contractor shall ensure that all overhead doors, warehouse doors, and windows are secured. Any keys issued by the Government must be safeguarded and accounted for at all times.

H. The Contractor and its employees shall comply with GPO parking regulations. All vehicles must be parked in designated areas only, and all personnel must adhere to Federal and State driving laws while operating vehicles on Government property.

2.1 ACCESS IDENTIFICATION BADGE (ID BADGE)

A. All Contractor personnel are required to obtain and maintain a GPO-issued Access Identification (ID) Badge.

ID Badges will be issued upon:

• A favorable suitability determination for the employee’s role

• Approval for temporary Information Technology (IT) access, pending completion of required training

• The Contractor shall submit ID Badge requests to the Contracting Officer (CO) or their designated representative.

B. The Contractor is responsible for the safeguarding of all issued ID Badges. The following requirements apply:

• ID Badges shall not be shared under any circumstances

• Each Contractor employee must wear their ID Badge conspicuously above the waist at all times while on-site

• Personnel not wearing a visible ID Badge may be denied access or removed from the work area

• ID Badges may not be used for personal identification outside of GPO-related purposes

C. In the event of a lost or damaged ID Badge, the Contractor shall notify the CO or designee within one (1) working hour of discovery. The Contractor is responsible for:

• Coordinating the issuance of a replacement badge

• Paying any applicable replacement fee (currently $10, subject to change)

• Returning all Government-issued ID Badges upon the termination of employment or contract completion Failure to return a Government-issued ID Badge may result in criminal charges under Title 18, U.S. Code, Sections 499 and 701.

2.2 INFORMATION SYSTEM SECURITY

A. All Contractor personnel granted access to Government-furnished computers or systems must adhere to GPO IT security policies and procedures as issued by the GPO Information Technology Department. The Contractor shall notify the COR within twelve (12) hours when personnel no longer require system access due to resignation, reassignment, termination, or completion of contract duties.

Contractor personnel requiring access to GPO-managed systems must:

• Comply with all GPO information assurance and cybersecurity policies

• Sign a User Awareness Agreement provided by the IT Department or COR prior to receiving initial network credentials B. The Contractor shall comply with all copyright and software usage policies. To protect Government systems from malware and unauthorized access:

• Public domain software and downloads from public bulletin boards or internet websites are strictly prohibited

• Only Government-furnished software may be used in the performance of contract duties If a computer virus or malicious software is introduced due to unauthorized software use, the Contractor shall be fully responsible for:

• Repairing all damage to systems, software, or data

• Covering all associated costs

• Ensuring no impact to contract performance or delivery schedules

2.3 CONTACT OF A SUSPICIOUS NATURE

A. Contractor personnel who are contacted under suspicious or potentially compromising circumstances must report the incident immediately to their supervisor. The supervisor shall notify the COR within two (2) hours.

Suspicious contacts include, but are not limited to:

• Contact suggesting potential targeting by intelligence or terrorist organizations

• Requests for unauthorized access to classified or sensitive information

• Contact with a known or suspected intelligence officer

• Contact with a foreign diplomatic establishment, either domestic or abroad

• Contractor personnel in sensitive positions may be required to notify their supervisory chain in advance of any contact with foreign diplomatic entities or travel to countries identified by the U.S. Department of State as adversarial.

B. Contractor personnel must also report any knowledge of activities related to:

• Espionage or terrorism

• Unauthorized technology transfer

• Sabotage, sedition, subversion, or treason

• Unauthorized release of classified or controlled information

• Intrusions into automated information systems

Such reports must be made immediately to the COR for appropriate action.

2.4 SAFEGUARDING INFORMATION

A. The Contractor shall not disclose or allow access to sensitive information or details regarding GPO operations to any government or non-government agency, organization, or individual unless explicitly authorized by the Contracting Officer’s Representative (COR). Upon receipt of an authorized request, the Contractor shall provide the requested documents or files to the COR within one (1) hour. All files and records are the property of the Government and must be returned to the COR upon contract completion or termination.

B. The Contractor may be required to access proprietary or sensitive data belonging to a government agency or third party. Such information shall not be disclosed, reproduced, or used for any purpose other than that specified in the contract. Disclosure is only permitted to authorized Government personnel or with written approval from the COR.

C. Unauthorized disclosure of information related to Distribution Center operations, or failure to safeguard classified or sensitive materials, may result in criminal liability for the Contractor, its agents, or employees. No Contractor personnel shall disseminate information that could compromise the security or continuity of GPO operations.

3.0 SAFETY AND OCCUPATIONAL HEALTH (SOH)

A. GPO is committed to maintaining an accident- and injury-free workplace. Contractors are responsible for implementing and maintaining their own Safety and Occupational Health (SOH) programs, which must address the following elements:

• Management leadership and employee involvement

• Worksite analysis

• Hazard prevention and control

• Clear procedures for reporting suspected hazards

• Protection against retaliation for hazard reporting

• Defined timelines for investigating and responding to reported hazards

• Safety training for all personnel

B. The Contractor shall submit a written SOH Program to the CO or designee for review and acceptance no later than 30 calendar days prior to the start of full performance. Updates or revisions must be submitted within 30 working days of any changes. The SOH Program must outline the Contractor’s approach to identifying, evaluating, and mitigating occupational hazards, and must meet all minimum regulatory requirements.

C. The Contractor shall designate a Safety and Occupational Health Representative to oversee implementation and enforcement of the SOH Plan during all working hours. All applicable OSHA regulations must be followed unless a written exemption is granted by the CO or their representative.

D. In accordance with GPO Directive 670.10D – Safety Program, all GPO and non-GPO personnel shall:

• Comply with safety guidance outlined in GPO directives

• Promptly report unsafe conditions or activities, including fire and health hazards, to a supervisor

• Report near misses, illnesses, and injuries to the COR, CO, and Safety Branch using GPO Form 692, within the same workday

E. The Contractor shall print and post a copy of their OSHA Form 300A in the workplace from February 1 through April 30 each year, reflecting the previous calendar year’s data.

F. The Contractor’s SOH Representative shall attend formal safety meetings and councils, and participate in safety campaigns, training sessions, and other initiatives as requested by the CO or their representative.

G. The Contractor shall ensure all personnel wear appropriate Personal Protective Equipment (PPE), including but not limited to:

• Safety shoes or boots

• Hearing protection

• Eye protection

• Gloves

• Safety harnesses (as applicable)

PPE must be worn at all times within designated work areas, including fire lanes. The Government will not provide or reimburse for PPE. Employees not in compliance may be removed from the worksite.

3.1 PREPAREDNESS EXERCISES

A. As directed by the Contracting Officer (CO) or Contracting Officer’s Representative (COR), the Contractor shall participate in preparedness exercises related to:

• Security and disaster response

• Wartime contingency operations

• Emergency and environmental preparedness

These exercises are designed to ensure readiness and continuity of operations under various emergency scenarios.

B. The CO or COR will coordinate the Contractor’s participation in Continuity of Operations Plan (COOP) exercises. The objectives of these exercises include:

• Validating the effectiveness of COOP procedures

• Testing data integrity and application recoverability

• Verifying system connectivity

• Identifying deficiencies and documenting lessons learned

• Improving recovery procedures and documentation

• These exercises simulate disaster scenarios requiring the relocation of critical multi-customer applications to alternate processing facilities.

C. The Contractor shall participate in emergency notification drills and personnel accountability exercises, including:

• Telephonic recall and status reporting

• Establishing and maintaining an effective Personnel Accountability System

• Conducting accountability tests twice annually or as directed by the CO or COR

During these exercises, the Contractor shall:

• Determine the status and location of all assigned personnel

• Report personnel status to the CO or COR within established timelines

• Continue periodic status updates until directed otherwise

3.1 PREPAREDNESS EXERCISES

D. As directed by the Contracting Officer (CO) or Contracting Officer’s Representative (COR), the Contractor shall participate in preparedness exercises related to:

• Security and disaster response

• Wartime contingency operations

• Emergency and environmental preparedness

These exercises are designed to ensure readiness and continuity of operations under various emergency scenarios.

E. The CO or COR will coordinate the Contractor’s participation in Continuity of Operations Plan (COOP) exercises. The objectives of these exercises include:

• Validating the effectiveness of COOP procedures

• Testing data integrity and application recoverability

• Verifying system connectivity

• Identifying deficiencies and documenting lessons learned

• Improving recovery procedures and documentation

• These exercises simulate disaster scenarios requiring the relocation of critical multi-customer applications to alternate processing facilities.

F. The Contractor shall participate in emergency notification drills and personnel accountability exercises, including:

• Telephonic recall and status reporting

• Establishing and maintaining an effective Personnel Accountability System

• Conducting accountability tests twice annually or as directed by the CO or COR

During these exercises, the Contractor shall:

• Determine the status and location of all assigned personnel

• Report personnel status to the CO or COR within established timelines

• Continue periodic status updates until directed otherwise

In the event of a real emergency, the Contractor shall follow its established accountability procedures under the direction of the CO or COR.

G. To ensure a smooth and orderly transition of Distribution Center operations, the Contractor shall participate in a phase-in period alongside the incumbent Contractor. This transition period:

• Begins on the effective date of the contract

• Shall not exceed 90 calendar days

• Ends when full performance begins on day 91 or on a date determined during the Post Award

Conference H. Transition Plan and Reports

• The Contractor shall develop and submit a Transition Plan that outlines the actions, procedures, timelines, and resources necessary to ensure a smooth transition from contract award to full performance, with minimal disruption to ongoing operations. The plan shall include a Plan of Action and Milestones (POAM) developed using Microsoft Project or equivalent software, and must address the following:

• Transition Team: Identify the team responsible for executing the transition plan and managing the POAM. Include names, roles, and responsibilities for each team member.

• Key Personnel Onboarding: Specify when Key Personnel (as defined in Section C-1.3.1) will be onboarded and on-site. Submit all Key Personnel résumés to the CO or designee no later than 10 calendar days after the start of the transition. Complete all Key Personnel hiring actions no later than day 45 of the transition period.

• Hiring Plan for All Personnel: Describe the approach and timeline for completing all hiring actions necessary to meet contract requirements.

• Training Plan: Outline the training strategy for preparing the Contractor’s workforce to perform contract duties.

Facilities and Equipment Requirements: Identify the office space, training space, and equipment (e.g., telephones, LAN access) required during the transition. The Government will provide access to operational facilities and temporary resources within current constraints. These may not represent the Contractor’s permanent assignments.

• The Contractor shall not interfere with incumbent operations during this period.

• Support Actions: Describe any additional support needs (e.g., materials, supplies, travel) required during the transition.

• Reports and Deliverables: Detail how required reports, plans, programs, and procedures will be developed and submitted during the transition.

I. Hiring and Training Completion

The Contractor shall complete all hiring and training actions in accordance with the approved Transition Plan.

This includes, but is not limited to:

• Ensuring all new employees are trained and ready to begin work on the first day of full performance.

• Completing all Key Personnel hiring actions and initiating any required personnel clearance processes.

• Making job offers to incumbent contract employees (if applicable), completing all other hiring actions, and ensuring participation in on-site Distribution Operations Training during the transition period.

J. Government Orientation

The Government will provide a formal orientation for all Contractor personnel during the final five (5) days of the phase-in period. Orientation topics will include:

• Facility and operational familiarization

• Parking and access procedures

• Worksite and building orientation

K. Weekly Transition Reporting

During the phase-in period, the Contractor shall submit a weekly written report to the CO or designee detailing the status of all tasks outlined in the Transition Plan. The CO or designee may accept completed tasks based on these reports.

The Contractor shall also:

• Submit a final transition report summarizing all completed tasks five (5) working days before the end of the phase-in period.

• Participate in a walkthrough with the CO or designee to verify completion of all transition tasks.

• Include in each weekly report a summary of personnel actions, including names, positions, certifications, licensing, training status, and background investigation progress (if applicable).

• Provide documentation of completed training for all personnel prior to the end of the phase-in period.

4.0 CONTRACTOR-FURNISHED TRAINING, SUPPORT SERVICES AND RESPONSIBILITY FOR

GOVERNMENT FURNISHED EQUIPMENT

4.1 CONTRACTOR RESPONSIBILITIES FOR GOVERNMENT-FURNISHED EQUIPMENT

A. The Contractor shall perform and document daily operator maintenance and safety checks prior to operating equipment. Contractor employees shall inspect equipment for discrepancies before, during, and after operation to ensure that the equipment is in a safe and serviceable condition and document the inspection on GPO provided document. The Contractor employees shall perform operator maintenance that includes but is not limited to replacing fuses, maintaining tire pressure, and topping off fluid levels, to include adding water to the battery. The Contractor shall document discrepancies and immediately report them to the COR for correction before operating the equipment. Maintenance and repair above the daily operator maintenance will be performed by the Government.

4.2 CONTRACTOR EQUIPMENT

A. The Contractor shall furnish all Personal Protective Equipment (PPE) required by OSHA specific to the work being performed (e.g., steel toed shoes or boots, work gloves, safety glasses, hearing protection, MHE harnesses).

B. In some areas of the warehouse environment, there is low level lighting, which is not sufficient to support accurate inventory counts or other warehouse functions. The Contractor shall provide appropriate personnel lighting equipment.

4.3 EQUIPMENT USER LEVEL MAINTENANCE

Equipment maintenance is critical to the distribution operations MHE is a significant part of the preventative maintenance requirements.

• Input all Preventive Maintenance (PM) and Unscheduled Maintenance/Repair (UM) actions into an automated log.

• Implement the PM schedule using industry acceptable preventive, corrective maintenance and repair standards.

• Use good fleet management practices, such as rotating equipment using the utilization data available.

• Ensure proper equipment chain of custody, capturing of utilization, fuel consumption and days utilized; equipment dispatching must be performed by as prescribed by GPO.

4.4 TRAINING

A. Contractor Training Responsibilities

The Contractor shall be responsible for all training-related costs not allowable within GPO governing guidance and associated regulations. Travel costs for individuals who fail Government-provided training will not be reimbursed.

The Contractor shall:

1. Train and certify all personnel in accordance with applicable Federal, State, local, and contract-specific requirements, including those referenced in regulatory documents cited in the contract.

2. Determine appropriate training courses to ensure that employees receive the right training at the right time, particularly for Audit Sustainment and successful Independent Public Accountant (IPA) audits.

3. For training not tracked in the GPO Workplace Development and Education Training System (GPOWDET), the Contractor shall maintain complete training records for the duration of the contract.

These records must include:

o Employee name o Course title o Training provider/source o Description of training o Date of successful completion

Records must be made available to the Contracting Officer (CO) or designee upon request.

Following any one-time Government-provided training, the Contractor shall be responsible for training its workforce to meet contract requirements. The Government may offer additional training at its discretion. Any supplemental training, including associated costs, shall be the Contractor’s responsibility.

B. GPOWDET System Integration

Mandatory enterprise-wide training prescribed by GPO will be tracked in the GPOWDET automated system, which provides:

• Electronic notifications for initial and refresher training

• Tracking of training compliance for Contractor personnel

The Contractor shall submit updates to the Government no later than 15 calendar days after any changes, additions, or deletions to personnel records requiring updates in GPOWDET.

C. Training Records and Quota Management

GPOWDET is used for quota management across all GPO employees and contractors. The Contractor shall:

• Ensure all required training is assigned and tracked in employee records

• Submit updates to employee training records within 15 calendar days of any changes

• Maintain a Proposed Training Plan for all required training and on-the-job training (OJT) to ensure employees are trained to standard

• Review and update training requirements annually to reflect current standards and references

• Maintain records of all completed training, including recertifications, and make them available to the

CO or designee upon request

D. Training Documentation and On-Site Records

The Contractor shall maintain on-site copies of all Government and Contractor-provided training records, designation letters, and certificates for the duration of the contract. For training not tracked in GPOWDET, records must include:

• Employee name

• Course title

• Training provider/source

• Description of training

• Date of completion

For on-the-job training (OJT), the Contractor shall maintain:

• Sign-in rosters

• Training materials used

• Documentation of completion

These records must be available for review by the CO or designee upon request.

4.5 DISTRIBUTION OPERATIONS TRAINING

A. The Contractor shall implement a structured Distribution Operations Training Program to ensure all employees are proficient in their assigned duties. The program shall include the following requirements:

1. Monthly Assessments: Conduct monthly evaluations of all Contractor personnel (supervisory and non-supervisory) after the start of full performance. Each employee must be assessed at least annually to validate proficiency in their assigned distribution functions.

2. Training Status Tracking: Maintain a current accounting of all personnel by training status:

• T – Trained

• P – Progressing

• U – Untrained

Status shall be based on the employee’s…