ATTACHMENT 2 Evaluation Criteria.pdf

EVALUATION CRITERIA

TASK 1: Nursing Department MSA Factor 1: Management Plan/Corporate Resources - 50 Points

Sub factor 1: Management Infrastructure

Offerors will be evaluated on their capability to provide a reliable infrastructure to manage personnel. The Offeror's approach to communication among the Government, the Contractor supervisors, and the administrative personnel, as well as the proposed approach to supervision and oversight of staff working on will be assessed.

Discuss your firm's planned management approach. Provide an explanation of your firm’s capability to provide the type of management infrastructure outlined in the Work Statement of this solicitation and comment on how communication may be delivered among the Government, the Contractor supervisors and the administrative personnel.

Provide your proposed approach to supervision and oversight of staff.

Provide your firm's capability to implement other elements of a successful management approach that include cost effectiveness, meeting and tracking performance, and customer satisfaction. Finally, please describe how your firm has addressed any issues regarding personnel performance in the past.

The Offeror shall describe understanding and approach for meeting the requirements of this contract addressing the following:

i. Staffing requirements.

ii. Duties required of the Medical Support Assistants

iii. Mission Critical Designation - 24/7/365

iv. Mandatory Training.

v. Appearance of staff

vi. Conduct of staff

vii. Patient Confidentiality

viii. Reporting Requirements

ix. Invoice procedures - Adhering to Timecard submission and verifying information and accuracy

Sub factor 2: Recruitment and Retention Plan

Offerors will be evaluated on their demonstrated ability to recruit and maintain a stable, experienced staff so that NIH will be provided with continuity of support services. The recruitment and retention plan will be evaluated to determine the extent to which the plan demonstrates sound business practices to ensure that the Offeror is able to identify, screen, place, monitor, train, and retain qualified candidates to fulfill service requirements under this contract. Contractors will also be evaluated on their capacity to address surge needs, as well as the strength of their corporate retention rate.

Offerors shall provide their recruitment and retention plan, outlining their ability to recruit and maintain a stable, experienced staff. The Offeror's recruitment and retention plan shall demonstrate how the Offeror intends to identify, screen, place, monitor, train, and retain qualified candidates to fulfill service requirements for personnel under this contract.

In addition, Offerors shall provide their corporate retention rate. For consistency in evaluation purposes, this rate shall be expressed as follows: (the number of employees currently working for the Offeror less the number of employees hired over the period) / (the number of employees working for the Offeror at the beginning of the same period). If the Offeror has been in business for over one year, the period shall be considered the past year; if the Offeror has not been in business for one year, the Offeror shall provide their retention rate along with an explanation of how this calculation was estimated.

Offerors shall detail their capabilities to address fluctuating day-to-day staffing needs of NIH and to provide a backup plan for personnel.

a. Offeror shall provide a list of the number of active profiles/ resumes that are available for this requirement.

b. Offeror will describe their plan for providing trained staff at the start of this contract without any disruption to services currently being provided by contract Medical Support Assistants.

c. Offeror shall indicate the time frame in which the NIH Clinical Center can expect to receive profiles/resumes once a request is made.

d. Offeror shall provide a list of the contractor's recognized holidays.

e. Describe your process for ensuring that all contract staff have a trained replacement in place for all vacancies/absences/leave (planned and unplanned)

f. Describe process for counseling employees, who have attendance or performance issues and under what circumstances would an employee be terminated from your company.

g. Describe recruitment and selection process for potential applicants.

h. Describe your training program and any continuing education you may offer.

Include any handouts or materials you may use.

i. Describe your company's process for counseling/terminating employees.

j. Describe timekeeping procedures for your employees including any special computer applications that must be used by the staff

k. Indicate the hours of operation for your staffing office and how the communication will be handled when the main office is closed.

Subfactor 3: Contractor's Employee Salary

Offerors are required to provide acknowledgement of Service Contract Act labor law compliance for personnel who will be working on this contract.

Factor 2: Related Experience - 30 Points

The Offeror and any proposed main subcontractors will be evaluated on the extent to which prior experience in similar contracts can be demonstrated. The Offeror's related experience will be weighted more heavily than subcontractor related experience. Related experience includes providing and managing personnel serving in an administrative role to organizations of similar size. Specific experience in a clinical and/or research environment will be evaluated more favorably. Additionally, experience in a government clinical/research environment is preferred.

Provide information on your firm's past experience with projects of the size, magnitude, and complexity as outlined in the Work Statement. Experience in a clinical and/or research environment is preferred as is experience working in a Government environment. The Offeror shall provide a minimum of two (2) or a maximum of three (3) related experience statements. If the Offeror intends to utilize a subcontractor(s) to fulfill the needs of this requirement, one (1) additional related experience statement shall be provided for each main subcontractor. No more than three (3) subcontractors may be proposed as main subcontractors. Prime Contractors' related experience statements will be weighed more heavily than subcontractor related experience. Contracts may include those entered into by the Federal Government, agencies of state, local government, or commercial entities and should be for work completed during the past three years.

Offeror shall provide evidence of a broad pool of applicants, in similar roles, that have been placed in the metropolitan DC area within the past two years. Present a management plan for managing employees to ensure consistent, high quality performance and customer service are met.

Include the following information for each contract or subcontract listed:

1. Name of Contracting Organization

2. Contract Number

3. Contract Type

4. Contract Period of Performance

5. Total Contract Value

6. Detailed description of requirement and services rendered

7. Description of obstacles and how they are overcome

8. Number of administrative support personnel managed

9. Contracting Officer's Name and Telephone Number

10. Program Manager's Name and Telephone Number

11. NAICS Code under which the work was performed

Factor 3: Key Personnel - 10 Points

The appropriateness and adequacy of education, experience, and competence of the Contractor's key personnel, with regard to projects of similar scope, size, and complexity will be evaluated. In addition, the Offeror shall demonstrate the ability to have key personnel readily available for this contract.

Please describe the experience and qualifications of key personnel who will be assigned for direct work under this contract. The Program Manager will be onsite and full time. Key personnel under this contract is the Program Manager. Information is required which will show the composition of the management structure, its general qualifications, and recent experience with similar contracts. Resumes shall be provided for the Program Manager.

Factor 4: Past Performance - 10 Points

The Offeror's and any proposed main subcontractor past performance will be evaluated based on the reference checks. Prime Contractor past performance questionnaires will be weighted more heavily than subcontractor past performance questionnaires. Past performance will be evaluated based on the ratings received in the areas of: quality of service; timeliness or scheduling of service; business relations/customer satisfaction; and program manager and staffing. An Offeror with no past performance information will receive a neutral rating (i.e., the rating will not add to or detract from its past performance rating.)

Offerors are required to provide a minimum of two (2), maximum of three (3) references who are requested to complete References should be within the past three years and relevant to the requirements of this solicitation.

The Government is not required to contact all references provided by the Offeror. Also, references other than those identified by the Offeror may be contacted by the Government to obtain additional information that will be used in the evaluation of the Offeror's past performance.

TASK 2: PSSD MSA

FACTOR 1 - MANAGEMENT PLAN / CORPORATE RESOURCES — 50 POINTS

a. Offerors will be evaluated on their capability to provide a reliable infrastructure to manage personnel. The Offeror's approach to communication among the Government, contractor supervisors, and administrative personnel, as well as the proposed approach to supervision and oversight of staff, will be assessed.

b. The Offeror shall discuss its planned management approach and provide an explanation of its capability to provide the management infrastructure outlined in the Statement of work. The Offeror shall also address its capability to implement other elements of a successful management approach, including cost effectiveness, meeting and tracking performance, customer satisfaction, and how the firm has addressed personnel performance issues in the past.

Subfactor 1: Management Infrastructure

a. The Offeror shall describe its understanding and approach for meeting the requirements of this contract, addressing the following:

i. Staffing requirements.

ii. Duties required of the Medical Support Assistants

iii. Mission-critical designation and 24/7/365 coverage requirements

iv. Mandatory training requirements.

v. Appearance of staff.

vi. Conduct of staff.

vii. Patient confidentiality.

viii. Reporting requirements.

ix. Invoice procedures, including adherence to timecard submission and verification of information and accuracy.

x. The Government will evaluate the strength and reliability of the Offeror's management infrastructure, including internal controls, communication flow, supervision, escalation procedures, quality monitoring, and methods for ensuring continuous contract performance.

Subfactor 2 : Recruitment and Retention Plan

a) Offerors will be evaluated on their demonstrated ability to recruit, retain, and sustain a stable, experienced workforce to ensure continuity of support services for

NIH. The recruitment and retention plan will be evaluated to determine the extent to which it demonstrates sound business practices for the identification, screening, placement, monitoring, training, and retention of qualified personnel necessary to fulfill the contract’s service requirements. In addition, offerors will be evaluated on their capacity to address surge requirements and the strength of their corporate retention rates.

b) Offerors shall provide their recruitment and retention plan and address all the following Provide the corporate retention rate. For consistency in evaluation purposes, this rate shall be expressed as: (the number of employees currently working for the Offeror less the number of employees hired over the period) divided by (the number of employees working for the Offeror at the beginning of the same period). If the Offeror has been in business for over one year, the period shall be considered the past year. If the Offeror has not been in business for one year, the Offeror shall provide its retention rate along with an explanation of how the calculation was estimated.

i) Detail the capability to address fluctuating day-to-day staffing needs and provide a backup plan for personnel.

ii) Provide a list of the number of active profiles or resumes available for this requirement

iii) Describe the plan for providing trained staff at the start of the contract without disruption to services currently being provided by contract Medical Support Assistants.

iv) State the time frame in which the NIH Clinical Center can expect to receive profiles or resumes once a request is made.

v) Provide a list of the contractor's recognized holidays.

vi) Describe the process for ensuring that all contract staff have a trained replacement in place for vacancies, absences, and leave, whether planned or unplanned.

vii) Describe the process for counseling employees who have attendance or performance issues and identify the circumstances under which an employee would be terminated from the company.

viii) Describe the recruitment and selection process for potential applicants.

ix) Describe the training program and any continuing education offered. Include handouts or materials used, if applicable.

x) Describe the company's process for counseling or terminating employees.

xi) Describe timekeeping procedures for employees, including any special computer applications that must be used by staff.

xii) Indicate the hours of operation for the staffing office and how communication will be handled when the main office is closed.

Subfactor 3 : Contractor Employee Salary / SCA Compliance

Offerors are required to provide acknowledgement of Service Contract Act labor law compliance for personnel who will be working on this contract.

FACTOR 2: RELATED EXPERIENCE — 30 POINTS

a. The Offeror and any proposed main subcontractors will be evaluated on the extent to which prior experience in similar contracts can be demonstrated. The Offeror's related experience will be weighted more heavily than subcontractor related experience. Related experience includes providing and managing personnel serving in an administrative role to organizations of similar size. Specific experience in a clinical and/or research environment will be evaluated more favorably. Additionally, experience in a Government clinical or research environment is preferred.

b. Offerors shall provide information on the firm's experience with projects of the size, magnitude, and complexity outlined in the Statement of work. The Offeror shall provide a minimum of two and a maximum of three related experience statements. If the Offeror intends to utilize subcontractor(s) to fulfill the needs of this requirement, one additional related experience statement shall be provided for each main subcontractor. No more than three subcontractors may be proposed as main subcontractors. Prime contractor-related experience statements will be weighed more heavily than subcontractor-related experience. Contracts may include those entered into by the Federal Government, agencies of state or local government, or commercial entities and should be completed for work during the past three years.

c. Offerors shall also provide evidence of a broad pool of applicants, in similar roles, that have been placed in the metropolitan DC area within the past two years, and present a management plan for managing employees to ensure consistent, high-quality performance and customer service are met.

d. Each related experience statement shall include the following:

i. Name of contracting organization.

ii. Contract number.

iii. Contract type.

iv. Contract period of performance.

v. Total contract value.

vi. Detailed description of requirement and services rendered.

vii. Description of obstacles and how they were overcome.

viii. Number of administrative support personnel managed.

ix. Contracting Officer's name and telephone number.

x. Program Manager's name and telephone number.

xi. NAICS code under which the work was performed.

FACTOR 3: KEY PERSONNEL — 10 POINTS

a. The appropriateness and adequacy of education, experience, and competence of the Contractor's key personnel, with regard to projects of similar scope, size, and complexity, will be evaluated. The Offeror shall demonstrate the ability to have key personnel readily available for this contract.

b. The Program Manager is the key personnel position under this contract and shall be onsite and full time. The Offeror shall describe the experience and qualifications of the Program Manager who will be assigned for direct work under this contract. Information is required that shows the composition of the management structure, its general qualifications, and recent experience with similar contracts. A resume shall be provided for the Program Manager.

FACTOR 4: PAST PERFORMANCE — 10 POINTS

a. The Offeror's and any proposed main subcontractor's past performance will be evaluated based on reference checks. Prime contractor past performance will be weighted more heavily than subcontractor past performance. Past performance will be evaluated in the areas of quality of service, timeliness or scheduling of service, business relations and customer satisfaction, and program manager and staffing performance. An Offeror with no past performance information will receive a neutral rating, meaning the rating will not add to or detract from the past performance rating.

b. Offerors are required to provide a minimum of two and a maximum of three references.

References should be within the past three years and relevant to the requirements of this solicitation. The Government is not required to contact all references provided by the Offeror. References other than those identified by the Offeror may also be contacted to obtain additional information that will be used in the evaluation of the Offeror's past performance.