Attachment 18- Customer Satisfaction Survey.pdf
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- Solicitation number
- 697DCK-24-R-00274
About this file
This document is a Customer Satisfaction Survey that is part of the evaluation process for a Federal Aviation Administration (FAA) solicitation. The solicitation is for Cab Window and Shade Cleaning at various Air Traffic Control Tower (ATCT) locations in Northern California, with a Firm-Fixed Price contract type and NAICS code of 561720. The solicitation is set aside for certified 8(a) small businesses and Service-Disabled Veteran-Owned Small Businesses (SDVOSBs). The survey requests the customer's ratings and comments on the contractor's overall service performance, responsiveness, problem-solving capabilities, and on-site employee performance. The survey responses are required to be submitted directly by the customer reference to the FAA Contract Specialist by a specified date and time for inclusion in the evaluation process.
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Text version
Customer Satisfaction Survey
697DCK-24-R-00274
Date:___________
________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of the evaluation process requires information on the firm’s past performance.
Your input is important to us and responses are required by _________________ (date & time) for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How quickly do we respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the problem solving capabilities and follow-up of our Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the performance of our on-site employees providing various services for your facility?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
Organization Name:_______________________________________________ Date:________________________
Contact:________________________________________________________
Phone #:________________________________________________________
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND
EMAILED DIRECTLY BY THE CUSTOMER REFERENCE TO:
anna.f.glover@faa.gov
File details come from the government source that posted it. Updated .