Attachment 1 Telecom PWS.docx

CUI

Performance Work Statement (PWS) N68520-24-R0002 October 6, 2023

Performance Work Statement (PWS) for Commander, Fleet Readiness Center Fleet Readiness Center East (FRCE) Maintenance, Repair, Overhaul (MRO) of Telecommunications Systems

Submitted by: Rachel Benedict, Contracting Officer’s Representative, FRCE Acquisitions Technical Point of Contact: Sonny Maddle, Asset Management Supervisor, FRCE 25 October 2023

CUI Controlled by: Department of the Navy Controlled by: FRC East CUI/Category: Defense Distribution Statement: C POC: Rachel Benedict, 252-464-5656

Table of Contents

1.0 Introduction

2.0 Scope

3.0 Applicable Documents/Directives

3.1. Department of Defense specifications and standards

3.2. Other Government documents

3.3. Industry Documents

3.4. Other Applicable Documents

4.0 Requirements

4.1. General Requirements

4.2. Personnel Qualifications

4.3. Manufacturer’s Documentation

4.4. Supporting Hardware and Storage Space

4.5. Training

4.6. Transportation

4.7. Tool Control

5.0 Security

5.1. Citizenship Requirements

5.2. Investigative Requirements

5.3. Common Access Card (CAC)/Public Key Infrastructure (PKI), System Authorization Access Request (SARR-N)

5.4. Information Security

5.4.1 Public Release

5.4.2 Loss, Compromise and/or Electronic Spillage of Classified or Controlled Unclassified Information

5.5. Operations Security (OPSEC)

5.6. Anti-Terrorism Force Protection and Emergency Management

5.7. Security Unique Requirements

6.0 Detailed Support

6.1. Statement ………………………………………………………………………………………. 16

6.2. Support Required ………………………………………………………………………………. 17

6.3. Telecommunications Systems Hardware and Software Environment …………………………. 17

6.4. Contractor Performance Requirements ………………………………………………………… 18

7.0 Ancillary Information ……………………………………………………………………………….. 23

7.1. Acronyms ………………………………………………………………………………………. 23

7.2. Definitions ……………………………………………………………………………………… 24

7.3. Contract Data Requirements List (CDRL) ……………………………………………………... 25

1.0 INTRODUCTION

This is a Performance Work Statement (PWS) for Telecommunications Operations and Maintenance (O&M) Support Services required by the Fleet Readiness Center East (FRCE), Marine Corps Air Station (MCAS) Cherry Point, Havelock, North Carolina. FRCE is an industrial facility whose mission is to provide agile, relevant, and quality maintenance, repair, and overhaul (MRO) services to aircraft, engines, and components for United States Navy aircraft, Marine Corps aircraft, and foreign military customers. Its mission is “Generating Combat Air Power for America’s Marines and Naval Forces”.

For over six decades, the FRCE (formally the NAVAIR Depot Cherry Point, North Carolina, the Naval Air Depot) had provided maintenance, engineering, and logistics support for a variety of aircraft, engines, and components for all branches of the U.S. Armed Forces and foreign militaries. The FRCE performs depot-level repair, maintenance, and support services for the H-1, H-46, H-53, AV-8, F-35 and V-22 aircraft, engines (T58, T64, T400 and F402) and components. In-service repair is also provided for the C-130 and H-60 aircraft. The FRCE’s Integrated Management System (IMS) is registered to the following standards: ISO 9001, ISO 14001, AS9100 AS9110 and OHSAS 18001.

2.0 SCOPE

The FRCE is comprised of the following: Production, production support, administrative buildings, and various support buildings located along “A” Street, and outlying buildings located on “C” Street, Cryogenics Road, Buildings 4841 and 4930 on the opposite side of the runway from FRCE, and leased buildings (Westbrook) in the town of Havelock, North Carolina. The Contractor shall augment the existing Government workforce by providing Telecommunications O&M Support Services for approximately 4500 customers in the FRCE complex and its outlying areas.

The Contractor is required to perform the functions listed below in support of the FRCE’s Telecommunication requirements.

· Equipment Maintenance

· Equipment Installation

3.0 APPLICABLE DOCUMENTS/DIRECTIVES

All work performed by the Contractor shall be accomplished in accordance with (IAW) applicable publications, technical directives, instructions, standards and procedures contained in pertinent manuals while utilizing blueprints, drawings or schematics as provided by the Government. The Contractor shall ensure they are using the most current version available and shall adhere to the following documents to perform the Technical Requirements of this PWS.

3.1. Department of Defense specifications and standards

3.2. Other Government documents (e.g, NAVAIR Documents)

3.3. Industry Documents

OHSAS 18001

Occupational Health and Safety

3.4. Other Applicable Documents

Standard Form 86P (SF86P)

Questionnaire for Public Trust Positions. Viewable at: https://www.dtic.mil/whs/directives/infomgt/forms/sfofforms.htm

4.0 REQUIREMENTS:

4.1. General Requirements:

4.1.1 Compatibility:

The Contractor shall maintain the capability to prepare documents and software packages compatible with the Government IT environment through the security classification of UNCLASSIFIED. The current operating environment required for this contract includes:

The Contractor shall maintain the ability to interface with and transfer data to and from requiring office software applications and their upgraded versions. The Contractor shall maintain state-of-the-art virus software and ensure that all media are virus free when delivered. The Contractor shall be capable of Internet and LAN communications and capable of maintaining real-time communications, both voice and data transfer capabilities, with the, JC46100, Acquisition Procurement Division and the, JC13110, FRCE Telecommunications Technical Point of Contact (TPOC) during working hours whether at the Contractor’s Government work site or on travel.

4.1.2 Work Location and Facilities:

All work will be performed at the Government site and no work will be performed at the Contractor’s site. Government site(s) listed in Section 2.0 include FRCE activities, detachments, tenants, and customers located at the FRCE, MCAS Cherry Point and adjacent areas. Adjacent areas are those in the Town of Havelock, North Carolina. Contractors performing on-site support will be provided access to workspaces, telephones, printers, facsimile machines, copy machines, shredders, computers, and network access including web servers and applicable databases or other applications necessary to carry out assigned tasks.

4.1.3 Work Schedule:

The Contractor shall provide the required services and staffing coverage during normal working hours. Normal working hours are usually 8.5 hours (including a 30-minure lunch break), from 0630 to 1500, Eastern Time, Monday through Friday (except on legal holidays specified in Section 4.1.3.1 below). Some FRCE departments, offices, and other supported Government offices have flexibility to start as early as 0530 and end as late as 1800, Monday – Friday. These hours of operation include Compressed Work Schedule (CWS), overtime, holidays, and installation closure. CWS is not an option for contractor personnel on this contract.

FEDERAL GOVERNMENT HOLIDAYS:

With the exception of the events in Section 4.1.3.2 below, the Contractor is required to observe the above Holidays in accordance with its corporate policy.

4.1.3.2 Installation closure:

When Federal facilities are closed by the Government, or when Federal employees are officially excused from work due to a holiday or special event, severe weather, a security threat, or any other Government facility related problem that prevents Federal personnel from working at the Government facility, contractor personnel assigned to work at that facility performing non-mission essential work in support of such Federal employees shall follow their parent company’s policies.

Generally, contractor personnel may not perform work on-site at a Government facility without supervision from Federal personnel. In very limited circumstances, work being performed by contractor personnel may be deemed mission essential and performance of such mission essential work may be authorized to continue at the Government facility despite the facility being otherwise closed for normal operation. The circumstances permitting work being performed by contractor personnel to be deemed mission essential are extremely limited and generally only apply to performance of efforts related to public health, safety, or matters related to national security. The cognizant Contracting Officer must concur with any determination that work being performed by contractor personnel is mission essential.

4.1.3.2.1 In the event of destructive weather, FRCEASTINST 3140.1 governs MCAS Cherry Point and FRCE closure for bad weather. Personnel can call 252-464-8333 or 252-466-2911 for information on closures. Local radio and TV stations also may broadcast bad weather notification. If the FRCE is shut down, the Government will not normally require the Contractor to work any shifts that day. However, under some circumstances covered by FRCEASTINST 3140.1, the Government may require the Contractor to continue working or report for work, regardless of shut down. If the FRCE has been shut down, the Contractor shall contact the COR as soon as possible to determine if the Contractor is required to report to work for any shifts that day. The Contracting Officer must concur with any determination that work being performed by Contractor personnel is mission essential.

4.1.3.2.2 In the event of early dismissal, per FRCESTINST 3140.1 and the PWS, the Contractor shall comply with general requirements for occupants, activities, and Departments on board MCAS Cherry Point and FRCE and provide telecommunication services to support Activities and Departments in complying with this instruction. When early dismissal is applied to all shifts, such as a “59-minute”, all preceding shifts shall adjust working hours to accommodate the early dismissal and maintain constant services during working hours with minimal interruptions between shifts. Early dismissal does not apply to contractor personnel and shall continue to work their normal work schedule.

4.1.3.3 Overtime:

Overtime cannot be charged directly to the contract unless first approved in writing by the Chief of the Contracting Office.

4.1.4 Meeting Support:

In support of the tasking outlined in the PWS, the Contractor shall have the capability to host and conduct meeting at the classification levels up to UNCLASSIFIED, with the capacity to support a minimum of 10 persons, and have contractor furnished telephone and Microsoft Teams capability as well as sufficient equipment to conduct meetings with presentations, including compatible software as required in Paragraph 4.1.1. This support shall be provided aboard MCAS at various FRCE locations based on customer requirements.

4.1.5 Temporary Travel:

If contractor is required to travel temporarily in support of program tasking, they will be provided the temporary use of government vehicle or electric cart. These locations will include around the Havelock, North Carolina area, and aboard MCAS, Cherry Point but this is not all inclusive as locations may change over the life of the contract.

4.1.6 Material:

All materials purchased by the Government and not depleted during the performance of this contact shall remain Government property upon completion of this contract. Material costs may include general and administrative expenses but shall not include profit/fee.

4.1.7 Management of Contractor Personnel:

The Contractor shall manage its employees and guard against any actions that are of the nature of personal services, or give the perception of personal services.

4.1.7.1 The Contractor shall ensure their personnel adhere to their own Internal Security Operations (ISO) procedures, conform to the FRCE’s IMS in performance of their duties, and notify the COR upon observance of any behavior constituting fraud, waste, or abuse by a Contractor or Government employee.

4.1.7.2 The Contactor shall attend meetings determined necessary by the COR, TPOC or the Contacting Officer to discuss performance/misconduct related issues and provide means of resolution. The COR or TPOC will communicate this to the Contractor.

4.1.8 Contract Status Reporting:

The contractor shall provide the following documentation:

Monthly Progress and Financial Status Report: The contractor shall provide a progress and financial status report in accordance with the Contract Data Requirement List. The report shall include work accomplished since submittal of the last report, both monthly and cumulative man-hour labor costs expended by labor category and material usage (IAW CDRL A001, Performance and Cost Report).

4.1.9 Program Unique Requirements:

All individuals who enter or work in FRCE facilities are required to comply with all federal, state, local, and site specific safety, environmental, quality and security requirements and the terms and conditions of the FRCEASTINST 5000.1B, Enclosure (1) – FRCE Information Brochure and shall adhere to reference 1(a) under Contract Performance Requirements. All contractor personnel working on site at the FRCE under this contract must document their receipt and review of the information listed in FRCEASTINST 5000.1B annually. Documented proof of all required certification training/licensing listed in the contract shall be available upon request by their COR or any auditor. All FRCE supervisors, managers, and employees who observe or are advised of noncompliance will report the issue through the proper chain of command and the appropriate Contract Project Manager, COR, TPOC, and/or sponsor.

4.1.9.1 Any visitor/contractor not willing to acknowledge receipt of FRCEASTINST 5000.1B, FRC East Information Brochure, Enclosure (1) and document willingness to comply shall not be authorized to enter the facility. Any individual authorized to enter the facility but later found not to comply with these requirements will be asked to immediately halt work. Actions that may be taken by FRCE due to noncompliance may include removal of authorization to enter the facility.

4.1.9.2 All contractors performing work at FRCE who have 10 employees at any time during the past calendar year, whose employees worked 1,000 or more hours in any quarter shall furnish FRCE their Total Case Incidence Rate for recordable nonfatal injuries and illnesses and their Days Away from Restricted work activity, and/or Job Transfer Rate for the past three years. (IAW CDRL A002, Occupational Safety and Health Administration (OSHA) Voluntary Protection Program (VPP)).

4.1.9.3 IAW FRCEASTINST 4790.11, Foreign object (FO) is defined as any article or substance alien to the aircraft or assembly which is allowed to invade the product. Foreign object damage (FOD) is the damage that occurs due to these FOs. All FRCE work sites shall be maintained in such a manner as to prevent FOD to aircraft and/or aircraft components. Work sites shall be kept clean at all times. All debris, scrap material, tools, and equipment will be cleared by the contractor from the work site as work progresses. At no time shall hoses, power cords, materials, etc. be permitted to create tripping hazards in areas of the work site.

4.1.9.4 In those cases where a contractor supervisor determines that solving a safety or health problem is beyond their control, but within the control of FRCE, the contractor shall notify the TPOC or the cognizant FRCE Safety/Security/Environmental Office.

4.1.9.5 All contractor employees performing work on site at FRCE shall immediately report any safety, security, or environmental violation, incident, or accident to their contractor supervisor/lead, as well as the cognizant FRCE Safety/Security/Environmental Office. The initial FRCE notification can be made via phone or e-mail and should include as many applicable details as possible (date, time, identification numbers, tags, company, etc.). This initial notification shall be made as soon as possible. A safety incident will require the contractor to complete and submit an incident memo to their supervisor or TPOC, with a copy to FRCE Safety Office within twenty-four hours of the accident/incident. This incident memo will include the fill name of the person involved in the incident, age, sex, job title, the name of the employing company, and the contract number and title. In addition, this memo will include the severity of the illness or injury, direct/indirect cause(s) of the accident and whether personal protective equipment was available and used.

4.1.9.6 Contractor supervisors shall take the FRCE Environmental Management System Awareness training (EMS & Me) available on the FRCE SharePoint Environments Web Page (available to Contractor after contract award), and convey the information to their personnel prior to entry into FRCE and annually thereafter (depends on the length of the contract). This training shall be documented with course name, date completed, employee name and signature. Contractor personnel may use company training completed documents (as long as the information requested is provided) or request a copy of FRCE training sheets via the Contract Project Manager/Technical Point of Contact (TPOC).

4.1.9.7 All Contractors and Sub-contractors working within FRCE shall develop and operate effective safety and health programs.

4.1.9.8 If work being performed requires tasks performed above occupied areas, work documents shall include the following language: “Work above or anywhere near aircraft or passageways shall be avoided whenever possible. If this is not possible, the cognizant shop supervisor shall be informed so arrangements can be made to protect, move, or evacuate assets from the area to minimize foreign object debris potential. The area below the elevated work area shall be adequately marked and barricaded at all times. Under no circumstances shall work be performed over unprotected spaces. Standards listed in applicable document, FRCEASTINST 5100.7C, Fall Protection Program Management Plan, reference (a) the Department of the Navy Fall Protection Guide for Ashore Facilities shall be complied with”.

4.1.9.9 If work being performed takes place in the following critical areas: Shop 91107 Rotor Head Shop; Shop 91110 Ordinance/Survival Shop; Shop 91109 Aircraft Paint Shop and Aircraft Clean Shop; Shops 91104 Aircraft Engine Shops; all shops in Building 4225 (Blade Vane); and all JC35000 and JC36000 aircraft hangers, work documents will include the following language: “Constant control of tools and materials is required at all times”.

4.1.9.10 If work takes place in other than the above listed areas, work documents shall include the following language: “Tools and hardware will be controlled at all times to prevent migration out of the work site. Lost tools shall be reported to the Tool Control Program Manager at 252-464-9741. Tools found unattended will be confiscated and reported to the Contracting Officer”.

4.1.9.11 If work on the flight line is performed, the work documents shall include the following language: “Personnel working on the flight line must be continuously alert, and stay clear of helicopter and jet operations in progress”.

4.1.9.12 If work will be performed by a nested contractor (contractor personnel augmenting the current government workforce), the work document shall include the following language: “The Contractor will report completion of required training as well as area/task specific training by nested contractors. Information on completion of this training will be forwarded to the FRCE shop supervisor of the area where the Contractor is nested within. A nested contractor is defined as a contractor that has a payroll number and performs/clocks work in the same manner dictated of permanent shop employees”.

4.1.9.13 If work performed is to take place in either hangar 1 or 3 of building 137, the hangar in building 188, the hangar in building 4224, hangar 1665, or identified areas warehouse 4247, the following language shall be included in the work documents: “The work on this document is to take place in a Class 1, Division 2 location up to a level of 18 inches above the floor. Items powered by electric motors or internal combustion engines that are not marked as approved by the manufacturer (OS, EE, DY, DX, LPS, GS, CNC, GS/CNC, or GS/LPS) will not be permitted for use”.

4.1.9.14 If work performed is to take place in building 245, Paint Hangar, the following language shall be included in the work documents: “The work listed on this document is to take place in a Class I, Division 1, hazardous area. Items powered by electric motors or internal combustion engines that are not marked and approved by the manufacturer as DX or EX will not be permitted for use”.

4.1.9.15 If work performed is to take place in an area that is listed on the Heavy Metals Industrial Hygiene (IH) Survey, HMC-004, located on FRCE Safety Web page, HMC-001 through HMC-007 shall be included in the work documents and the following language shall be included: “The work listed on this document is to take place in an area where exposure to airborne concentrations of a heavy metal exceeds, or can reasonably be expected to exceed, the permissible exposure limit. Fleet Readiness Center compliance documents have been included in the work package and shall be complied with”.

4.1.9.16 If work performed concerns installation of pipe, conduit, cables, or any wiring on or in the vicinity of any shop cranes, inside or around the building of FRCE, prior approval must be granted by either the Weight Handling Certifying Official or Chief Crane Engineer. To have permission granted. Call the FRCE Maintenance Call desk at 252-464-7654, and provide the required information for a work request submittal for the weight handling team.

4.1.9.17 The FRCE is participating in the OSHA VPP. One of the requirements for participation in the program is that the FRCE collects and retains data from all Contractors whose total workforce consisted of 10 or more employees at any time during the past calendar year and who are performing work on-site at FRCE totaling 1,000 or more hours in any quarter (refer to https://www.osha.gov/dcsp/vpp/ ). The required data includes the Contractor’s Total Case Incidence Rate (TCIR) for recordable nonfatal injuries and illnesses and their Days Away from Restricted work activity, and/or job Transfer (DART) rate for the past three calendar years. This information will be placed on file at the FRCE for possible OSHA review under the VPP Program. The Contractor shall deliver a Contractor Performance Assessment Report for Total Case Incidence Rate/Days Away Restricted Time (TCIR/DART) in accordance with (IAW) CDRL A002, Program Unique Requirements - OSHA VPP.

4.2. Personnel Qualifications:

All onsite contractor employees are required to have documented experience with Avaya Aura CM-7 with G-450 servers, analog and digital telephone installation and repair (I/R), fax machine I/R, Coax cable I/R and Fiber optic cable and copper cable I/R. The Contractor must also have access to personnel (on or off site) with training and experience in the Avaya Aura Messaging Voicemail System to meet the performance requirements of the PWS. Such resources may be required to address or assist the FRCE in addressing problems and concerns regarding the Avaya Aura Messaging Voicemail+ System. Training to perform telecommunication and administrative tasking identified in this PWS is the responsibility of the Contractor.

In addition to the above, the Contractor is required to provide personnel with the following minimum levels of training, certifications, and professional and technical experience, by functional area. These minimum qualifications are the baseline for determining technical acceptability of contractor personnel. As such, at any time during contract performance, the COR, contracting Officer or Government auditor may require documented proof of personnel qualifications.

NOTE: Use of certain government equipment and performance of some tasks (i.e. confined spaces or use of lift equipment) may require contractor employees to undergo physical examinations to be provided by the contractor’s private physician. The government does not reimburse expenses associated with physical examinations required for qualification to perform tasks under this contract.

4.2.1 Telecommunications Functional Operations Systems Support Personnel Requirements

4.2.1.1 Five (5) years of experience installing, operating or maintaining Private Branch Exchange/Private Automatic Branch Exchange (PBX/PABX) telephone systems (this experience shall have been obtained within the last seven (7) Years); and,

4.2.1.2 Certification in Avaya Communication Managers 6.X and above; OR,

4.2.1.3 Seven (7) years of experience installing, operating or maintaining PBX/PABX telephone systems (this experience shall have been obtained within the last 10 years).

4.2.2 Data Communication Systems Support Personnel Requirements

4.2.2.1 Five (5) years of experience installing, maintaining and repairing customer premise telephone station equipment and related ancillary equipment in a PBX and Avaya CM-6.x and above; and,

4.2.2.2 Two (2) years of experience installing and testing structured Category 5 cable (Cat 5) (or greater) telecommunications cabling and wiring systems for both riser and horizontal station wiring requirements.

4.3. Manufacturer’s Documentation: The Government will furnish to the Contractor for use in the performance of this PWS, access to all available government owned manufacturers produced documentation and materials for the telephone system, paging system, clocking system and voicemail system maintenance and installation, whether printed manuals or electronic CDs. Documentation will be made available to the Contractor in the Building 137 telephone office or at the remote sites B4470, Westbrook, and Building 4841.

4.4. Supporting Hardware and Storage Space: The government’s spare parts inventory will be make available to the Contractor for use under this contract. The government provided parts inventory is intended for use by the contractor in lieu of purchased parts; the contractor shall not purchase parts. A Government supplied cabinet(s) will be available to house the spare parts and other hardware. In the event a part is needed that is not in the initial government provided spared kit, for telephone system maintenance, the contractor will notify the government’s Senior Switch Technician, TPOC and/or COR (identified in Section A of the contract after award) of the part(s) to be purchased. The government will be responsible for purchasing all spare parts.

4.5. Training: the government will provide specific training, to include safety training, regarding any of the support functions identified in Section 4.1.9 above (for example, fall protection training). If contractor employees have received similar training from other sources, that training may be considered as a substitute for FRCE training on a case-by-case basis.

4.6. Transportation: The Contractor will be provided use of government vehicles to use while performing fieldwork. Government vehicles consist of trucks, vans, electric cars, and bicycles. Note that within the FRCE complex, contractors may be expected to walk if vehicles are unavailable. If lack of access to a vehicle is the sole cause for the Contractor failing to meet a performance objective identified in the PWS while performing fieldwork, such an occurrence will be exempted by the COR.

4.7. Tool Control:

4.7.1. The Contractor shall comply with applicable document, FRCEASTINST 10290.1, Tool Control Program. Contractor submission of a Tool Control Program (TCP) is required. (IAW CDRL A003, Tool Control Plan)

4.7.2. If work is performed in the following critical areas: Shop 91107 Rotor Head Shop; Shop 91110 Ordinance/Survival Shop; Shop 91109 Aircraft Paint Shop and Aircraft Clean Shop; Shops 91104 Aircraft Engine Shops; all shops in Building 4225 (Blade Vane); and all JC35000 and JC36000 aircraft hangers, constant control of tools and materials is required at all times.

4.7.3. In all other work areas, tools and hardware are to be controlled at all times to prevent migration out of the work site. Lost tools must be reported to the tool control manager at 252-464-9741. Tools found unattended will be confiscated and reported to the COR and Contracting Officer.

4.7.4. Tool control Plan (TCP): The TCP must be submitted to the COR for approval no later than 30 days after contract award. The TCP included a detailed process for monitoring and documenting contractor compliance with applicable document, FRCEASTINST 10290.1, Tool control Program. (IAW CDRL A003, Tool Control Plan)

5.0 SECURITY

5.1. Citizenship Requirements: Only U.S. citizens may perform under this contract. If the Contractor cannot find qualified U.S. citizens to perform the work, the Contractor shall submit a citizenship waiver request with justification to the FRCE Government Security Office. The waiver request should include:

· The individual’s name, date and place of birth, position title, and current citizenship.

· A statement that a qualified U.S. citizen cannot be hired in sufficient time to meet the contractual requirements.

· A statement of the unusual expertise possessed by the applicant.

· A statement that access will be limited to a specific government contract (specify contract number).

· A statement that eh Contractor has obtained an export license for the information required to perform the contract.

5.2. Investigative Requirements: Unclassified: All Contractor personnel must be eligible to perform Non-Critical Sensitive work as defined by SECNAV M-5510.30C. All Contractor personnel are required to have a favorably adjudicated Tier-3 investigation from the Office of Personnel Management. The Contractor shall submit a request for personnel security investigation the FRCE Government Security Office. The FRCE Government Security Office shall initiate the Contractor’s Electronic Questionnaire for Investigations Processing (eQIP), shall do a preliminary screening of the Contractor’s eQIP for suitability and derogatory information. The Contractor employee shall provide all requested information pursuant to the Privacy Act of 1974. The Government Security Office may deny the Contractor access to Government facilities and information and may prohibit the Contractor from performance of sensitive duties for failure to provide requested information or when derogatory or adverse information is present on the Contractor’s eQIP, in such cases, the Contractor employee may not perform on the contract.

5.3. Common Access Card (CAC)/Public Key Infrastructure (PKI), System Authorization Access Request (SARR-N).

5.3.1 SAAR-N: All contractor personnel requiring access to Government Information Technology (IT) systems shall have an approved System Authorization Access Request (SAAR-N) Form OPNAV 5239/14 (Rev Sep 2011) on file, and complete required Annual Information Awareness Training pursuant to applicable clause. New contractor personnel must submit their SAAR-N forms within thirty (30) days of their first day of work. Instructions for processing the SAAR-N forms are available at: http://www.cnrc.navy.mil/publications/Forms/PONAV_5239_SAAR_N.pdf. SAAR-N forms shall be submitted to the COR, Government TPOC, or to the assigned government Trusted Associate Sponsorship System (TASS) Trusted Associate.

5.3.2 Common Access Card (CAC) / Local Badges: Contractor CACs and facility specific identification badges issued by the Government to on-site contractor personnel shall be visible at all times while personnel are at the Government site. The Contractor shall furnish all requested information required to facilitate issuance of identification badges and shall conform to applicable document, JC111-001, contractor Check-in and Check-out Process. All CACs and identification badges issued to Contract employees shall be returned to the Government Security Department at the Government site in accordance with document, JC111-001, following completion of the contract, relocation, or termination of an employee, or upon request from the COR. The Government will provide the contractor access to Government facilities, as required, for performance of tasks under this contract. Contractor personnel shall comply with FRCEASTINST 5500.1.

5.4. Information Security:

5.4.1. Public Release: No information pertaining to this contract shall be released for public dissemination, including posting to any social media sites such as Facebook or X (formally Twitter), unless it has been approved for public release by the appropriate U.S. Government authority. Proposed public releases shall be submitted for approval prior to release through the proper chain of command of the FRCE.

5.4.2. Loss, Compromise and/or Electronic Spillage of Classified or Controlled Unclassified Information: All instances of loss, compromise and electronic spillage of classified or controlled unclassified information shall be reported to the COR, TPOC and FRCE Government Security Office within 24 hours of the incident occurring.

5.5. Operations Security (OPSEC):

The contractor shall comply with activity OPSEC program instructions, guidance and contribute to organization-level OPSEC efforts. The Contractor shall include OPSEC as part of its ongoing security awareness program and take all required activity OPSEC training. The Contractor shall protect identified critical information, sensitive unclassified information and activities, which, if divulged, could further compromise classified or sensitive information or operation, or degrade the planning and execution of operations performed by the Requirement Owner (RO) and contractor in support of the mission.

While performing aboard NAVAIR or NAVAIR sites, the Contractor shall comply with facility OPSEC program instructions and contribute to organization-level OPSEC efforts and include the following: Include OPSEC as part of its ongoing security awareness program and take all required Agency training, Be responsive to the supporting OPSEC Manager on a non-interference basis, and Protect sensitive unclassified information and activities, which could compromise classified information or operations, or degrade the planning and execution of operations performed by the RO and contractor in support of the mission.

5.6. Anti-Terrorism Force Protection and Emergency Management:

The work performed on this contract is not Emergency Essential in accordance with OPNAVINST 3440.17A and Government Emergency Management, Antiterrorism and/or Continuity of Operations Plans. Contractor personnel shall comply with all Government Emergency Management, Antiterrorism and/or Continuity of Operations Plans and directives. Contractor personnel shall not report for work at Government facilities upon declaration of Force Protection Condition CHARLIE or in any event or emergency where Government officials direct curtailment of operation to ‘Mission Essential Only’. All Contractor personnel assigned to a Government facility shall complete annual Antiterrorism (Level One) and Active Shooter training.

5.7. Security Unique Requirements:

5.7.1 Access to Air Station and FRCE. Performance of this requirement requires access to MCAS Cherry Point and the FRCE. Contractor personnel shall follow all procedures for access to the Air Station in accordance with Air Station Order (ASO) 5560.06 and FRCEASTINST 5000.1B, Enclosure 1. Separate access requests are required for Base Access and FRCE access. Please note, due to the Real ID Act, some state driver’s licenses will not be accepted without a second form of identification, like a passport.

5.7.2 Defense Biometric Identification System (DBIDS). MCAS Cherry Point, North Carolina has implemented a new installation access control system, DBIDS. This implementation is also in effect at Marine Corps Base Camp Lejeune and MCAS New River in Jacksonville, North Carolina.

5.7.2.1 The latest information and news regarding DBIDS, and how to enroll or pre-enroll, can be found at https://dbids-global.dmdc.mil/home/

5.7.2.2 New contractors requiring access for over 60 days will receive a credential valid for up to one year.

5.7.2.3 New contractors requiring access for less than 60 days will receive a temporary paper pass.

5.7.2.4 Current contractors converted to DBIDS will be valid for the remainder of the contract (not to exceed 5 years), but individuals will be re-vetted each year.

5.7.2.5 Contractor personnel who are issued CAC as a requirement for their positions (specifically access to the Navy Marine Cops Intranet), no action is required as they will be automatically enrolled in DBIDS when the CC is initially scanned at the gate.

5.7.2.6 Flight line access will still be granted at the Physical Security office using procedures already in place.

5.7.2.7 For any questions pertaining to DBIDS, please contact the Marine Corps Installation Camp Lejeune Contractor Vetting Office at 910-450-5977.

6.0 DETAILED SUPPORT:

This section provides the detailed support to be provided by the Contractor.

6.1. The contractor shall augment the existing Government workforce by providing Telecommunications O&M support services.

Telecommunications services include support for Avaya Aura CM-7 digital telephone switches located in FRCE Buildings 137, 4841, 4470, and Westbrook.

Telecommunications, as identified herein, includes: Telecommunications systems support for the basic system identified herein, as well as support for Avaya Aura CM-7 switches with G-450 servers, Avaya Aura Messaging Voicemail System, administrative support services and other services (identified as outside plant support) that includes installation of analog and digital phones, enhanced data cabling (normally Cat 5), and support for special circuit requirements such as; energy monitoring, camera switching, and clocking system.

This effort spans two telecommunications functional areas. (1)The contractor shall provide telecommunication technician support that focuses on the functional operation of the Avaya CM-7 and data cabling (normally Cat 5), systems and equipment and how those systems are designed, configured, programmed and engineered for digital and analog service on the hardware and software systems and components; and (2) The contractor shall provide data communications technician support that focuses on voice communications systems and related infrastructure. For both functional areas, the contractor shall be responsible for the installation, testing, modification, repair, maintenance, and day-to-day technical support of new and existing telephone systems, voice network equipment, telephone switch room equipment, outside cable plant and related telecommunications cabling and wiring infrastructure required to support the tasking identified under this PWS.

6.2. Support Required: The Contractor shall provide the products and services to production areas at the FRCE and other local and outlying areas as prescribed in this PWS. The workload measures in this section reflect the tasks required for supporting the FRCE. The functional areas to be performed by the contractor are:

· Telecommunications Mechanic I – Installs, removes, maintains, modifies, troubleshoots, and repairs voice and/or non-voice communications systems including intercom and public address systems; alarm systems; teletype equipment; and electronic and electromechanical telephone key systems/PBAXs; terminal and communications equipment, including line drivers. Runs cables, key cables, or house wire to all telephone sets, terminal connectors, lugs, pins, or screws, associated with key telephone equipment and/or terminating equipment for non-voice circuits.

· Telecommunications Mechanic II – Installs, tests, troubleshoots, programs, maintains, and repairs digital switching equipment, attendant consoles, power and ringing relay racks, miscellaneous telephone, radio, fire alarms, intrusion alarms, and computer data circuits and related apparatus required in the central switching office. Analyzes system failures and other unusual system occurrences to isolate the source of the problem and determine whether the failure is caused by software, hardware, or other factors. They maintain manual and/or computerized central office records, including detail records, traffic analysis records, cable records, line records, subscriber service records and spare parts inventories.

6.3. Telecommunications Systems Hardware and Software Environment

6.3.1. Avaya Aura CM-7.

6.3.2. FRCE/B137-Mezzanine B-Avaya Aura CM-7 with G-450 servers, Terminal numbers-5300 Directory numbers-50000 PRI-Tie/Autovon Trunks-276. Avaya Aura Messaging Voicemail System, and G-450 Survivable Remote.

6.3.3. FRCE/B137-Mezzanine B-Outside cable Main Distribution Frame (MDF) Equipped with 10,200 cable pairs that cross-connect to the Avaya Aura CM-7.

6.3.4. FRCE/B137-Mezzanine B-Time clock equipment connected to cable pairs/bells for break and lunch period notification. The manufacturer of time clock equipment is Midwest Time Control, Inc.

6.3.5. Avaya G-450 Survivable Remote.

6.3.6. Avaya G-450 with Avaya 9408 digital phones and other analog phones.

6.3.7. Three additional Avaya CM-7s-Support for Intermediate Distribution Frames (IDF) and their respective administrative cable records for each of the remote sites below:

· MCAS/B4470-Avaya CM-7 Officelinx Terminal numbers-400 Directory numbers-600 PRI Trunks-48.

· FRCE/B4841-Avaya CM-7 with Avaya 9408 digital phones and Officelinx Voicemail System. Terminal numbers-200, and directory numbers-300. PRI Trunks-92.

· Westbrook Plaza/B137, B4470, and B4841-Avaya Aura CM-7 switches with G-450 servers.

6.4. Contractor Performance Requirements. There are two major areas of support under this contract.

6.4.1 Telecommunications Functional Operations Systems Support

6.4.1.1 Services required include the functional operations of telecommunications systems hardware and software. Telecommunications services include installation, testing, modification, repair, maintenance, and day-to-day technical support of new and existing telephone systems, voice network equipment, and telephone switch room equipment, outside plant, and related telecommunications cabling and wiring infrastructure.

6.4.1.2 Installation and Configuration of Telecommunications Systems. Typical tasks include: installation of line cards, network cards, circuit packs, and related PBX hardware for customer move, add and change activity, changes in network trunking, changes in switch configuration, PBX upgrades, and other system install activity typically performed in switch rooms which house PBX cabinetry, network interface points, Main Distribution Frames (MDFs), Building Entrance Terminals (BETs) and the like; performs work on MDFs and network interface locations found in switch rooms; installs or oversees the installation of various customer premise station equipment such as PBX feature phones, ancillary hardware; performs all switch room related work associated with customer premise move, add and change activity; configures switch or makes recommendations for switch configurations to ensure optimum utilization of switch and network circuitry as well as switch room space and facilities; performs switch translations and other engineering changes for network or switch upgrades.

6.4.1.3 Design and Installation of Telecommunications Cabling/Wiring Infrastructure. Typical tasks include: performs site surveys, conducts needs analyses, reviews blueprints/as-builds, and uses appropriate industry standards to design and install telecommunications outside cable plan, riser and horizontal wiring and cabling systems including wire, cable, terminal blocks, jacks, MDFs, Intermediate Distributions Frames (IDFs) or BETs; determines materials, resources and labor time required for wiring and cabling installation projects, and provides information to supervisor for preparation of project cost estimates or cost/benefit analyses; oversees or conducts testing of installed and terminated wire to ensure proper connectivity and transmission throughput in accordance with appropriate standards; ensures all required labeling and documentation is accurate and complete.