Attachment 1 - Statement of Work Version C.pdf

HILL AFB OO-ALC DIGITAL SIGNAGE

STATEMENT OF WORK

OVERVIEW

75th Air Base Wing Communications Squadron (75 ABW/SC) has a requirement to install a cloud based, FedRAMP (Federal Risk & Authorization Management Program) approved, digital signage solution in support of the Ogden Air Logistics Complex (OO-ALC), Hill Air Force Base, Utah.

1. GENERAL REQUIREMENTS.

1.1. Contractor shall procure and install software required to fully implement and sustain this communications platform.

1.1.1. Contractor shall provide software that is listed on the DoDIN APL and has an

Authority to Operate (ATO) for use on the US Air Force NIPRnet.

1.1.2. Contractor shall provide software approved on FedRAMP Marketplace and categorized as “Moderate Impact,” as defined by the FedRAMP Program

Management Office.

1.1.3. The Contractor shall provide software with the following capabilities:

1.1.3.1. Broadcast live and pre-recorded events.

1.1.3.2. Display Power Point presentation.

1.1.3.3. Display content management capabilities of all TV’s via a central dashboard to include lock-off capabilities.

1.1.3.4. Ability to pull, store, launch and schedule content from central dashboard throughout extent of the contract.

1.1.3.5. Display sources via RSS feeds for news and other web site content on bottom of display screen.

1.1.3.6. Provide closed captioning.

1.2. This communications solution will operate on US Air Force NIPRnet and be broadcast simultaneously to TVs in multiple facilities in multiple locations.

1.3. Contractor shall provide the necessary equipment and Professional Support Services per

Paragraph 2 below to successfully implement this requirement (see Attachment 1 –

SOW for details).

1.4. Time frames listed in this document are in calendar days unless otherwise specified.

1.5. Contractor shall provide software capabilities from main dashboard to include:

operation of multiple displays simultaneously, lock-off capability, video, live event, and static display of content loop.

1.7 Contractor shall ensure central dashboard and software maintains a 95% up-time rate.

2. SCOPE OF WORK (SERVICES): PROFESSIONAL SUPPORT SERVICES.

2.1. Hardware, Software, Equipment Required Delivery Dates: TBD.

2.2. Required Project Completion Date: TBD.

2.3. Project Management.

2.3.1. Contractor shall provide an overall schedule from project start to project completion to the Government within 14 days of contract award.

2.3.2. Contractor shall provide weekly progress reports to the Government by close of business on Fridays until project completion (See CDRL 1).

2.3.3. Contractor shall communicate mitigation plan to address schedule delays to the

Government within 48 hours of identification of a delay.

2.3.4. Contractor shall provide reach-back capability within 24hrs of any admin trouble-ticket submitted during our normal business hours (minus weekends/holidays) throughout duration of contract.

2.3.5. Any software updates or required maintenance will be provided at expense of contractor and coordinated with admin users in advance.

2.4. Planning (Survey, Network Design).

2.4.1. Survey.

2.4.1.1. Government will provide escort for contractor personnel when surveying areas designated as sensitive or classified by the Government.

The contractor is not required to be on site on the following days:

- New Year' s Day

- Martin Luther King Day

- President's Day

- Memorial Day

- Juneteenth

- Independence Day

- Labor Day

- Columbus Day

- Veteran's Day

- Thanksgiving Day

- Christmas Day

As needed, the Government escort will be available Monday through every other Friday except

Federal holiday's, during the operational duty hours of 0700-1630 MST. If the holiday falls on

Saturday, it is observed on Friday. If the holiday falls on a Sunday, it is observed on Monday.

2.4.1.1 Government will provide the prioritized list of facilities upon contract award.

2.4.1.2. Government will provide facility diagrams upon contract award.

2.4.1.3. Government will approve site survey before installation begins.

2.4.1.4. Contractor shall identify additional equipment and materials required to complete hardware and equipment installation which are not included in the initial list of materials provided by the Contractor.

2.4.1.4.1. Contractor shall provide the list of additional equipment and materials needed to the Government including quantities and costs within 21 days of contract award.

2.4.2. Network Design.

2.4.2.1. Government will approve the Network Design prior to work being performed.

2.4.2.2. Contractor shall configure devices to meet current Defense Information

Systems Agency (DISA) Security Technical Implementation Guides (STIG) requirements.

2.4.2.3. Contractor shall configure devices to be compatible with the Hill Air Force

Base network architecture. Device make/model to be defined during Request for Proposal.

2.4.2.4. Contractor shall design device configurations in accordance with 75

ABW/SC guidance. Deviations must be approved by 75 ABW/SC prior to work being performed. Additional details to be defined during Request for

Proposal.

2.4.2.5. Contractor shall test and validate network design before implementation to ensure functionality prior to installation.

2.4.2.6. Contractor shall provide 75 ABW/SC each device’s configuration and location prior to device activation.

2.4.3. Equipment Staging.

2.4.3.1. Government will identify the staging location for the equipment and provide address to contractor upon award.

2.4.3.2. Contractor shall configure equipment at the Government-designated staging location.

2.4.3.3. Contractor shall pick up equipment from staging location and transport to installation location.

2.4.3.3.1. Government will provide escort for contractor personnel when working in areas designated as sensitive or classified by the Government.

2.4.3.3.2. Contractor shall install equipment in accordance with the Government-approved Network Design.

2.4.4. Software Installation and Deployment.

2.4.4.1. Contractor shall install and deploy software in accordance DOD Instruction

8510.01. Deviations must be approved by 75 ABW/SC prior to work being performed. Additional details to be defined during Request for Proposal.

2.4.5. Software as a Service (SaaS).

2.4.6.1.1. Contractor shall describe pricing and subscription plans.

2.4.6.1.2. Contractor shall provide immediate and long-term reach back support after implementation for any issues that arise for any locations throughout duration of the contract.

2.4.6.1.3. Contractor shall explain access rights and users included in the pricing and subscription plan including the number of users permitted in each plan and the penalties if the Government exceeds that amount.

Contractor shall include ability and pricing to increase scale of licensed users annually.

2.4.6.1.4. Government will own any data uploaded to this service.

2.4.6.1.5. Contractor shall provide data security in accordance with 75 ABW/SC policies.

2.4.6.1.6. Contractor shall describe the scope of the license, including the precise rights and limits of the Government.

2.4.6.1.7. Contractor shall specify the liability the Contractor accepts and denies, and quantify the associated contractual damage cap.

2.4.6.1.8. Contractor shall describe the warranty and year out price options included with the service including performance objectives, method of service delivery, and guaranteed minimum performance and uptime.

2.4.6.1.9. Contractor shall define the subscription term, the means for terminating, changing, or renewing a subscription, and any penalties for terminating the subscription early.

2.4.6. Testing.

2.4.6.1. Contractor shall confirm devices can access and connect to the base network once installed.

2.4.6.2. Contractor shall test and validate that all devices are working properly.

2.4.6.3. Contractor shall provide test results via pdf format to the Government if

CAT 6 cables are installed or repaired during the installation process.

2.4.7. Training.

2.4.7.1. Contractor shall provide user training sessions and training materials for both end user level users and advanced level users (admin users). Ability to add-on future refresher and/or geographically separated unit training will be an option.

2.4.7.2. Admin Training will be provided by contractor in-person for up to 5 full days for a total of 10 personnel. Training will include detailed central dashboard operation management for: hosting, loading, and displaying a content loop of material (i.e. PowerPoint slides, photos, videos, etc.) on multiple/some/all TVs in addition to: real time events, future scheduling, storage, lock-off capabilities, and overall troubleshooting operations.

Training will also include instruction to cover admin permissions and process how to add or remove users.

2.4.7.3. Successful knowledge transfer will be proven by students individually demonstrating completion of each task listed in paragraph 2.4.8.2 to contractor.

2.4.7.4. PDF quick-access files will be provided to admin training attendees for key training take-aways.

2.4.7.5. End User Training will be provided by contractor in-person for up to 30 personnel for maximum time of 1 day. Training will include basic trouble shooting of any device and/or software to ensure successful operating of

TVs and software in their facilities.

2.4.7.6. PDF quick-access files will be provided to end-user training attendees for key training take-aways.

2.4.8. Discrepancies.

2.4.8.1. Contractor shall correct all deficiencies identified by the Government or in its own quality control review within 7 days, relating to completeness or accuracy of the work, compliance with the contract, laws, and regulations.

2.4.9. Documentation.

2.4.9.1. Contractor shall conduct broadcasting tests to each TV and provide results in a pdf format for each facility to the Government within 7 days of project completion (See CDRL 2).

2.4.9.2. Contractor shall provide the Government the drawings for each facility upgraded with the new equipment identified by make, model, and serial number in a pdf format upon completion of project within 14 days of project completion.

Table 1: Specifications/Item Listing (Commodity/Equipment):

Line

Item #

Brand

Name

Required

MFR

P/N

Description

TAA

Required

U/I

Qty

Category

Will be available during Request for Proposal

3. CONTACT AND SHIPPING INFORMATION.

3.1. Point of Contact: TBD.

3.2. Shipping Information: DoDAAC FU2029

Mark For: TBD

4. ADDITIONAL REQUIREMENTS.

4.1. Special Requirements: Items shall be New and Trade Agreement Act (TAA) Compliant as indicated above. Licenses shall be added to SMART Parent Account: en-ea.us.af.mil /

VIRTUAL SMART ACCOUNT: AFMC-AFSC-75th CS

4.2. Qualifications/Certifications: N/A