Attachment 1 - Statement of Work (SOW).docx
DOCX document 50 KB Posted
- Attached to
- Cube-Tec Dobbin and Quadriga Support - J&A
- Solicitation number
- 2026-LGR-0059
- Issued by
-
Library of Congress
About this file
This is a Statement of Work (SOW) for maintenance and support services of Cube-Tec audio equipment at the Library of Congress Culpeper facility. The contractor shall provide upgrades, maintenance, repair, and technical support for one Dobbin/CubeWorkFlow (CWF) System (Serial No. 74RQWG2) and three Quadriga Machine Controllers (Serial Nos. 903050, 901390, 901510) plus two Quadriga DAW software instances (Serial Nos. 648DZG2, H08QRH2) located in rooms 3116 and 3133. Services encompass software upgrades and patches, hardware maintenance and repair with the contractor bearing all shipping and handling costs, remote technical support, and remote training on new features and upgrades. Preventive maintenance and travel expenses are explicitly excluded from scope.
The contractor must maintain a single point of contact and provide support availability Monday through Friday, 9:00 am to 5:00 pm EST/EDT, excluding public holidays, 52 weeks per year, with manned phone support (calls outside service hours recorded and returned next business day) and 24/7 email support (responses within next business day). Response and resolution times are tiered by priority: Emergency issues require one-hour response and two-to-five-day resolution; High priority issues require two-hour response and five-to-seven-day resolution; Medium priority issues require eight-hour response and ten-day resolution; Low priority issues allow sixteen-hour response and three-month resolution. The contractor must maintain detailed service logs documenting all reported issues, troubleshooting steps, solutions, parts used, and shipping details, with Library of Congress personnel testing and accepting each maintenance case. Contractor personnel must be certified technicians with minimum three years' experience with Cube-Tec equipment.
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| File | Type | Posted |
|---|---|---|
| Dobbin and Quadriga - JA - 2026-LGR-0059 - Redacted.pdf |
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Text version
Cube-Tec Dobbin and Quadriga Support
1. OVERVIEW / BACKGROUND.
The Library of Congress (Library) requires contract support to provide maintenance, upgrades and support for the existing custom Cube-Tec Dobbin/CWF System and Cube-Tec Quadriga DAW system equipment installed in the Culpeper facility for the LOC/NAVCC/Audio Lab.
2. SCOPE
The contractor shall support the existing Cube-Tec CubeWorkflow (CWF)/Dobbin QC/Derivative creation system and maintain the software of the equipment listed in Table 1.
Table 1 – Covered Equipment List
| Equipment |
| Serial Number |
| Location |
| Dobbin/CubeWorkFlow (CWF) System |
| 74RQWG2 |
| R1 |
The contractor shall maintain, service, and/or repair Quadriga Digital Audio Workstation (DAW) equipment listed in Table 2.
Table 2 – Covered Equipment List
| Use |
| Equipment |
| Serial Number |
| Location |
| A2.2 |
| Quadriga Machine Controller |
| 903050 |
| Room 3116 |
| A2.2 |
| Quadriga Machine Controller |
| 901390 |
| Room 3116 |
| A2.2 |
| Quadriga Machine Controller |
| 901510 |
| Room 3116 |
| A2.2 |
| Quadriga DAW software |
| 648DZG2 |
| Room 3133 |
| A2.2 |
| Quadriga CTS DAW software |
| H08QRH2 |
| Room 3133 |
Notes:
| • | The current equipment location may change. |
| • | In case there is a need for permanent replacement of individual equipment, the new serial number shall be properly documented, and the replacement equipment shall become part of this maintenance contract and no services for the defaulted equipment shall be required under this contract. |
2.1. OBJECTIVE
The production Cube-Tec Dobbin/CWF and Quadriga systems needs to be upgraded and maintained to be in good working condition according to the manufacturer’s specifications.
2.2. PERFORMANCE AREAS
Services include but are not limited to:
· Software upgrades and maintenance
· Hardware maintenance/repair
· Tech-support
3. REQUIREMENTS
CLIN0001 Software and Equipment maintenance
3.1. The contractor shall upgrade, support and maintain the current Dobbin/CWF system listed in Covered Equipment table 1, which performs automated QC on preservation files and creates access derivative files.
3.2. The contractor shall upgrade, support and maintain the current Quadriga DAW software listed in covered equipment table 2.
3.3. The contractor shall maintain, and repair existing hardware listed in Covered Equipment tables 1 and 2.
3.4. The contractor shall provide tech support when issues arise.
3.5. The contractor shall provide remote training as needed to demonstrate upgrades and new features.
3.6. All components associated with the functionality of the covered equipment are included in this requirement.
3.6.1. The Service Provider shall provide access through the Cube-tec web portal to all software covered under this agreement for the duration of the contracted period
3.6.2. The Service Provider shall provide solutions to all software related issues related to any software covered under this agreement within the contracted period
3.6.3. All software upgrades and patches shall be provided, installed and tested.
3.6.4. The Service Provider is responsible for all shipping and handling costs for needed repair or replacement of hardware.
3.6.5. Travel expenses and Preventive Maintenance are out of scope for this contract
3.6.6. The Service Provider shall provide a single point of contact (POC) for communication with the COR or designated person.
3.6.7. Service Availability:
· Support shall be available five days a week, Monday to Friday excluding public holidays, 52 weeks per year between 9:00 am until 5:00 pm EST/EDT.
3.6.8. Manned Phone support
· The Service Provider shall provide a service phone number for communication.
· Calls received outside of service hours shall be recorded or forwarded to a mobile phone. Recorded service requests shall be responded to the next business day according to the service schedule.
3.6.9. Email Support
· The Service Provider shall provide a support email address. Email service shall be available 24/7.
· Emails received outside of service hours shall be collected, and responded the next business day according to the service schedule.
3.6.10. Documenting the Issue
· The Service Provider shall keep a detailed log for all issues reported by the Customer. The service log shall be available to the LOC at any time.
· The Service Provider shall use the LOC Issue tracking number as a trouble ticket ID to record the progress of reported issues.
· The Service Provider shall provide detailed information including but not limited to: equipment S/N, troubleshooting, solution, parts and effort used to resolve the problem, shipping etc. for each problem ticket. Each activity note shall be dated.
· LOC representative will log the information into the Library’s trouble ticketing system.
4. CONTRACT PERFORMANCE
4.1. SCHEDULE OF EVENTS/DELIVERABLES
The contractor shall respond to service requests submitted by the LOC according to the service schedule listed in Table 3 below:
Table 3 – Service schedule
| # |
| Priority |
| Description |
| Response Time |
| Resolution Time |
| Acceptable Resolution |
| 1 |
| Emergency |
| Mission critical activities are endangered, and production is halted due to equipment failure |
| One (1) work hour |
| 2 work days |
| SW Workaround or patch. |
| 5 work days |
| Hardware replacement or repair |
| 2 |
| High |
| The reported issue significantly decreases production performance |
| Two (2) work hours |
| 5 work days |
| SW patch or workaround |
| 7 work days |
| Hardware replacement or repair |
| 3 |
| Medium |
| The reported issue affects production performance |
| Eight (8) work hours |
| 10 work days |
| SW patch or workaround. Hardware replacement or repair |
| 3 |
| Low |
| The reported issue does not directly affect the production performance |
| Sixteen (16) work hours |
| 3 months |
| SW upgraded version |
Table 4 – Requirements Requirements Paragraph reference
| Description of Deliverable |
| Due date |
| 3.1 |
| Software upgrades and maintenance |
| As needed during contract. Time to respond and resolution time described in Table 3 |
| 3.2 |
| Equipment repair |
| As needed during contract. Time to respond and resolution time described in Table 3 |
| 3.3 |
| Tech support |
| As needed during contract. Time to respond and resolution time described in Table 3 |
5. QUALITY CONTROL
5.1.1. TESTING AND ACCEPTANCE
COR designated LOC personnel shall test the quality of each maintenance case.
6. ADDITIONAL INFORMATION
6.1. PLACE OF PERFORMANCE.
The work to be performed under the contract will be performed at: Off-site (remote)
6.2. HOURS OF OPERATION.
The contractor is responsible for conducting business between the core hours of 8:30 am and 5 pm EST/EDT, Mondays through Fridays, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.
7. SPECIAL QUALIFICATIONS.
The contractor shall provide certified technicians with at least three (3) years of experience in designing, manufacturing, repairing or maintaining Cube-Tec equipment.
File details come from the government source that posted it. Updated .