Attachment 1 - Statement of Work.pdf

STATEMENT OF WORK

Cisco BroadWorks Licensing, Maintenance and Support

1.0 BACKGROUND

The Executive Office for United States Attorneys (EOUSA) operates an enterprise-class Cisco BroadWorks-based voice over IP (VoIP) telephony and Unified Communications (UC) solution for the ninety-four United States Attorneys Districts, EOUSA, and other Department of Justice (DOJ) Components, filling a critical business requirement to provide reliable voice communications services. The enterprise voice over IP solution (VoIP), USAVoice, has reduced organizational telephony costs, added state of the art technology advances, centralized the voice infrastructure, and significantly improved reliability. The Department’s Office of the Chief Information Officer (OCIO) has authorized inclusion of the USAVoice system within the Departmental portfolio so that other DOJ components may use it to achieve greater efficiencies and reduce costs. As a result, other DOJ Components have chosen to migrate to USAVoice solution to replace aging telephone systems and leverage the cost-sharing model.

2.0 SCOPE

EOUSA’s operates an enterprise-class Cisco BroadWorks-based VoIP telephony and UC solution.

EOUSA requires BroadWorks account and feature licenses and support to continue providing business voice services to the USAOs and other DOJ Components. The contractor shall provide BroadWorks perpetual licensing as well as maintenance and support for the licensed products. In addition, the contractor shall provide access to Cisco professional services to implement technical requirements on the EOUSA Cisco platform as required during the course of contract performance.

For professional services engagements, the place of performance is in EOUSA’s offices at 175 N Street NE, Suite 3.900, Washington, DC, 20002, or at the Core Enterprise Facility (CEF) datacenter, 22400 Shaw Road, Sterling, VA 20166, or at the Network Operations Center (NOC) datacenter, 1600 Hampton Street, Columbia, SC 29201.

Cisco BroadWorks Perpetual Licensing:

BroadWorks perpetual licensing shall be orderable by CLIN and in compliance with the license agreement included as Attachment 1. Estimated Quantities of 0 represent CLIN’s that fall within the scope of this contract. Each new license shall include a 90-day warranty.

Base Year:

PERPETUAL LICENSING

CLIN Item Description Estimated

Order Quantity

Unit Price

User Application Software 0001 Base Enterprise System - O/S, N/S, XSP, Auto

Attendant, ACD, Premium Enterprise, BW Assistant-Enterprise

0 each

0002 Business Line Package - Business Line package, O/S, N/S, XSP

0 each

0003 Base Voice Messaging System - Messaging System

0 each

0004 Upgrade Business Line to Base Enterprise 0 each 0005 UC Seat Bundle - Base Enterprise System, BTBC voice/video desktop, mobile, tablet, Meet Me

Optional Packages

0006 Call Center Premium - Enhanced Queuing Includes Call Center Reporting

0 each

0007 Call Center Standard - Call Center ACD/Queuing (included in core platform) plus Call Center Reporting

0 each

0008 Call Recording - Allows Recording of Call to a Third Party Call Recording Platform (3PCR)

0 each

0009 Meet-Me Audio Conferencing 0 each 0010 Enhanced Call Logs - Includes Search and

Filtering Capabilities 0 each

0011 BroadWorks WebRTC Gateway** 0 system 0012 BroadWorks WebRTC Gateway Transcoding

Package** 0 each

0013 Reserved 0 each 0014 Reserved 0 each 0015 Access Mediation Server 0 devices 0016 G.729 MS Codec 0 each 0017 MP3 Encoding 0 each 0018 Fax Messaging (Overlay) 0 one time 0019 Loki Provisioning 0 each 0020 Loki Portals 0 each 0021 Element Management System - Redundant 0 each 0022 - 0 each 0023 BroadWorks Collaborate and Sharing - Server based UC Solution 0 each

0024 Lawful Intercept 0 each

Unified Communications Software 0025 Retired 0 each 0026 UC One Add-On Bundle 0 each 0027 Business Communicator - Voice Desktop Version

(Windows or Mac) 0 each

0028 Business Communicator - Collaborate (IM&P, Collaboration, My Room)

0 each

0029 Business Communicator – Voice and Video 0 each 0030 Reserved

Optional Client Applications 0031 Call Center Agent Client - PC Client provides call center agent call control 0 each

0032 Call Center Supervisor Client - PC Client provides call center supervisor capabilities

0033 Receptionist Enterprise 0 each

Optional Services

Lab Applications 0034 BW Element Management System – Lab** 0 0035 BW Collaborate Service Licenses – Lab** 0 0036 BW UVS - G.729+H264 Codecs Package (10 ports) – Lab**

ANNUAL MAINTENANCE AND SUPPORT

CLIN Item Description

User Application Software 0037 Base Enterprise System - O/S, N/S, XSP, Auto

Attendant, ACD, Premium Enterprise, BW Assistant-Enterprise

31,142 each

0038 Business Line Package - Business Line package, O/S, N/S, XSP

10,045 each

0039 Base Voice Messaging System - Messaging System

32,142 each

0040 Upgrade Business Line to Base Enterprise 0 each

0041 UC Seat Bundle - Base Enterprise System, BTBC

150 each

0042 Call Center Premium - Enhanced Queuing Includes Call Center Reporting

225 each

0043 Call Center Standard - Call Center ACD/Queuing (included in core platform) plus Call Center Reporting

100 each

0044 Call Recording - Allows Recording of Call to a Third-Party Call Recording Platform (3PCR)

170 each

0045 Meet-Me Audio Conferencing 240 each 0046 Enhanced Call Logs - Includes Search and

Filtering Capabilities 0 each

0047 BroadWorks WebRTC Gateway** 0 system

0048 BroadWorks WebRTC Gateway Transcoding Package**

0 each

0049 Subscription Support for up to 40,000 users Broadworks platform

1 each

0050 Access Mediation Server 0 devices 0051 G.729 MS Codec 760 each 0052 MP3 Encoding 0 each 0053 Fax Messaging (Overlay) 1 one time 0054 Loki Provisioning 0 each 0055 Loki Portals 0 each 0056 Element Management System - Redundant 1 each 0057 Business Trunking 500 each

0058 BroadWorks Collaborate and Sharing - Server based UC Solution

0 each

0059 Lawful Intercept 0 each

Unified Communications Software 0060 BW Special UC One Add On Bundle** 18,400 each 0061 UC One Add-On Bundle 50 each

0062 Business Communicator - Voice Desktop Version (Windows or Mac)

1,848 each

0063 Business Communicator – Voice and Video 0 each Optional Client Applications 0064 Call Center Agent Client - PC Client provides call center agent call control 250 each

0065 Call Center Supervisor Client - PC Client provides call center supervisor capabilities

95 each

0066 Receptionist Enterprise 221 each

Lab Applications 0067 BW Element Management System – Lab** 3 each 0068 BW Collaborate Service Licenses – Lab** 3 each 0069 BW UVS - G.729+H264 Codecs Package (10 ports) – Lab** 1 each

0070 Platform OS - Lab 3 each 0071 1,000 User Extension - Lab 3 each 0072 DBS - Lab 3 each 0073 UC-One Portals - Lab 2 each

**Open Market Item

Option Year 1

PERPETUAL LICENSING

CLIN Item Description Estimated

Order Quantity

Unit Price

User Application Software 1001 Base Enterprise System - O/S, N/S, XSP, Auto

Attendant, ACD, Premium Enterprise, BW Assistant-Enterprise

0 each

1002 Business Line Package - Business Line package, O/S, N/S, XSP

0 each

1003 Base Voice Messaging System - Messaging System

0 each

1004 Upgrade Business Line to Base Enterprise 0 each 1005 UC Seat Bundle - Base Enterprise System, BTBC

1006 Call Center Premium - Enhanced Queuing

Includes Call Center Reporting

1007 Call Center Standard - Call Center ACD/Queuing (included in core platform) plus Call Center Reporting

0 each

1008 Call Recording - Allows Recording of Call to a Third Party Call Recording Platform (3PCR)

0 each

1009 Meet-Me Audio Conferencing each 1010 Enhanced Call Logs - Includes Search and

Filtering Capabilities 0 each

1011 BroadWorks WebRTC Gateway** 0 system 1012 BroadWorks WebRTC Gateway Transcoding

Package** 0 each

1013 Reserved 0 each 1014 Reserved 0 each 1015 Access Mediation Server 0 devices 1016 G.729 MS Codec Each 1017 MP3 Encoding 0 each 1018 Fax Messaging (Overlay) 0 one time 1019 Loki Provisioning 0 each 1020 Loki Portals 0 each 1021 Element Management System - Redundant 0 each 1022 Business Trunking 0 each 1023 BroadWorks Collaborate and Sharing - Server based UC Solution 0 each

1024 Lawful Intercept 0 each

Unified Communications Software 1025 Retired 0 each 1026 UC One Add-On Bundle 0 each

1027 Business Communicator - Voice Desktop Version (Windows or Mac)

0 each

1028 Business Communicator - Collaborate (IM&P, Collaboration, My Room)

0 each

1029 Business Communicator – Voice and Video 0 each 1030 Reserved

1031 Call Center Agent Client - PC Client provides call center agent call control 0 each

1032 Call Center Supervisor Client - PC Client provides call center supervisor capabilities

0 each

1033 Receptionist Enterprise 0 each

Optional Services

Lab Applications 1034 BW Element Management System – Lab** 0 each 1035 BW Collaborate Service Licenses – Lab** 0 each 1036 BW UVS - G.729+H264 Codecs Package (10 ports) – Lab**

ANNUAL MAINTENANCE AND SUPPORT

CLIN Item Description

User Application Software

1037 Base Enterprise System - O/S, N/S, XSP, Auto Attendant, ACD, Premium Enterprise, BW Assistant-Enterprise

0 each

1038 Business Line Package - Business Line package, O/S, N/S, XSP

0 each

1039 Base Voice Messaging System - Messaging System

0 each

1040 Upgrade Business Line to Base Enterprise 0 each

1041 UC Seat Bundle - Base Enterprise System, BTBC

1042 Call Center Premium - Enhanced Queuing

Includes Call Center Reporting 0 each

1043 Call Center Standard - Call Center ACD/Queuing (included in core platform) plus Call Center Reporting

0 each

1044 Call Recording - Allows Recording of Call to a Third Party Call Recording Platform (3PCR)

0 each

1045 Meet-Me Audio Conferencing 0 each 1046 Enhanced Call Logs - Includes Search and

Filtering Capabilities 0 each

1047 BroadWorks WebRTC Gateway** 0 system 1048 BroadWorks WebRTC Gateway Transcoding

Package** 0 each

1049 Subscription Support for up to 40,000 users Broadworks platform

0 each

1050 Access Mediation Server 0 devices 1051 G.729 MS Codec 0 each 1052 MP3 Encoding 0 each 1053 Fax Messaging (Overlay) 0 one time 1054 Loki Provisioning 0 each 1055 Loki Portals 0 each 1056 Element Management System - Redundant 0 each 1057 Business Trunking 0 each

1058 BroadWorks Collaborate and Sharing - Server based UC Solution

0 each

1059 Lawful Intercept 0 each

Unified Communications Software 1060 BW Special UC One Add On Bundle** 0 each 1061 UC One Add-On Bundle 0 each 1062 Business Communicator - Voice Desktop Version

(Windows or Mac)

1063 Business Communicator – Voice and Video 0 each

1064 Call Center Agent Client - PC Client provides call center agent call control 0 each

1065 Call Center Supervisor Client - PC Client provides call center supervisor capabilities

0 each

1066 Receptionist Enterprise 0 each

Lab Applications 1067 BW Element Management System – Lab** 0 each 1068 BW Collaborate Service Licenses – Lab** 0 each 1069 BW UVS - G.729+H264 Codecs Package (10 ports) – Lab** 0 each

1070 Platform OS - Lab 0 each 1071 1,000 User Extension - Lab 0 each 1072 DBS - Lab 0 each 1073 UC-One Portals - Lab 0 each

Substitutions and Replacements:

The Contractor shall not substitute or replace the items identified by a CLIN unless specifically authorized by the Government. Substitutions accepted as replacements will be formally added to the contract via modification issued by the Contracting Officer.

Technology Refreshment:

The Contractor may propose, or the Government may request, product updates or substitutions for a variety of reasons including, but not limited to: (1) technology improvements, (2) products announced for discontinuation (e.g., end of life products), (3) industry trends). A resulting modification (unilateral or bilateral), addressing such product updates or substitutions, will be seen as being within the scope of this contract.

Cisco Maintenance and Support:

BroadWorks maintenance and support shall be orderable by CLIN, and in compliance with Exhibit A to the license agreement included as Attachment 1 (note, FAR § 52.212-4(u) applies).

BroadWorks maintenance and support shall include access to technical support to troubleshoot software questions and issues via the Cisco support portal or via phone. Support shall be available on a 24/7/365 basis. In addition, EOUSA shall be eligible for software patches and version upgrades as they become available during the period of performance.

Warranty and Maintenance Period:

To ease date tracking for maintenance validity periods, annual maintenance and support for all licensed products shall be co-termed to a mutually agreed upon 12-month period. For new license orders, the 90-day warranty period for each order shall commence upon delivery of the updated license file to EOUSA. Maintenance for each new license shall be pro-rated to the mutually agreed upon co-term date for annual maintenance renewal. The contractor will coordinate with the Contracting Officer’s Representative.

3.0 PERIOD OF PERFORMANCE

Base Year: October 1, 2022 – September 30, 2023 Option Year 1: October 1, 2023 – September 30, 2024

4.0 EVALUATION CRITERIA, DEADLINES & CONTRACT TYPE

The contract will be awarded to the contractor submitting the lowest price technically acceptable.

Questions are to be sent to Jonathan Mayfield (Jonathan.Mayfield@usdoj.gov).

This will be an Indefinite Delivery Indefinite Quantity contract with firm fixed unit prices.

EOUSA will order a minimum amount of $100,000.00. EOUSA’s requirements will not exceed $800,000.00 per year. If the one Option Year is exercised, the total of EOUSA’s requirements will not exceed $2,000,000.00.

5.0 CONTRACTING OFFICER

Contracting Officer

The Contracting Officer for this contract will be:

Terri Long-Miller Executive Office for U.S. Attorneys - Acquisitions Staff 175 N Street NE Washington, DC 20530

Written communication shall make reference to the contract number and shall be emailed to Terri.Long-Miller@usdoj.gov or mailed to the above address. Any action taken by the Contractor outside the terms and conditions of this purchase order shall be deemed to have been for the Contractor’s convenience and therefore shall not obligate the Government to pay the Contractor for those efforts.

6.0 CONTRACTING OFFICER’S REPRESENTATIVE

Rey McDannel (Rey.McDannel@usdoj.gov; (202) 252-4439; 175 N Street NE, Suite 3.900, Washington, DC 20002) will be designated to act as the Contracting Officer’s Representative under this contract.

The Contracting Officer’s Representative is responsible, as applicable, for: receiving all deliverables, inspecting and accepting the supplies or services provided hereunder in accordance with the terms and conditions of the contract; providing direction to the contractor which clarifies the contract effort;

evaluating performance; and certifying all invoices/vouchers for acceptance of the supplies or services furnished for payment.

The Contracting Officer’s Representative does not have the authority to alter the contractor’s obligations under the contract and/or modify any of the expressed terms, conditions, specifications, or cost of the agreement. If as a result of technical discussions it is desirable to alter/change contractual obligations, the Contracting Officer shall issue such changes.

mailto:Jonathan.Mayfield@usdoj.gov mailto:Terri.Long-Miller@usdoj.gov mailto:rey.mcdannel@usdoj.gov

7.0 INVOICE INSTRUCTIONS PER FAR 52.212-4(g)

Invoices must be submitted to via email to:

USAEO.OCIOAcctPayable@usdoj.gov

Prompt Payment Act – In accordance with the Federal Prompt Payment Act, EOUSA is authorized 30 days from the date on which a complete, correct invoice is received to make payment.

Invoices shall be submitted with the following information:

I. Contractor’s Mailing Address

II. Telephone Number III. Date of Invoice IV. Invoice Number V. Purchase Order Number

VI. Total Invoice Amount

Invoices that are not properly submitted, or that contain incorrect data, will be returned for revision.

mailto:USAEO.OCIOAcctPayable@usdoj.gov