Attachment 1 Statement of Work.pdf

ATTACHMENT 1 - STATEMENT OF WORK (SOW)

Preventive and Corrective Maintenance Services for Gates, Gate Controllers, Motorized

Traffic Barriers, Hydraulic Arm, Turnstiles and Fences at Defense Logistics Agency (DLA)

Distribution Norfolk, Virginia

1. Introduction

The Defense Logistics Agency (DLA) is a United States (U.S.) Department of Defense (DoD) agency that provides worldwide logistics support for the missions of the Military Departments and the Unified Combatant Commands under conditions of peace and war. The primary mission of DLA Distribution is to provide supplies and services to the United States military forces worldwide.

2. Scope of Work

DLA Distribution Norfolk (DDNV) is located in Norfolk, VA, and has a requirement for a

Contractor to provide Repair and Maintenance Support Services for gates, controllers, motorized traffic barriers, hydraulic arm, turnstiles and fences.

The maintenance service shall include two types of service: Preventive Maintenance (PM) which consists of scheduled maintenance and repair activities and on-call Corrective

Maintenance (CM) which consists of unscheduled maintenance and repair activities. The

Equipment Inventory List; Attachment - 2, is provided to identify each piece of equipment that requires maintenance services. PM services shall include, but are not limited to those tasks identified in Attachment 3 - Maintenance Task List. All PM shall be performed to the standards set by, and in accordance with, the Original Equipment Manufacturer (OEM) specifications.

The Equipment Inventory List and the Maintenance Task Chart are subject to change by the

Government when equipment addition(s) and/or deletion(s) are required due to equipment disposal or replacement.

The Contractor shall begin performance upon receipt of award. The Contractor may be required to perform multiple tasks simultaneously. The Contractor must be capable of providing a ready and qualified workforce with the ability to obtain the appropriate personnel clearances (See 6.3

Personnel Clearances).

3. General

This section provides general information relating to the general conditions of operation and requirements relating to the services performed.

The Contractor shall provide all labor, equipment, tools, test equipment, materials, replacement parts, transportation, transportation permits and supervision necessary to perform Preventive

Maintenance, Corrective Maintenance Support Services on gates, controllers, motorized traffic barriers, hydraulic arm, turnstiles and fences located at DLA Distribution Norfolk, Virginia

(DDNV) and in accordance with (IAW) the terms and conditions specified herein. DDNV resides at Naval Station Norfolk, Norfolk, Virginia.

This is a non-personal services contract to provide Preventive Maintenance and Corrective

Maintenance Support Services as needed on gates, controllers, motorized traffic barriers, hydraulic arm, turnstiles and fences at DLA Distribution Norfolk, VA. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Government and the Contractor understand that the services to be provided under this contract by the Contractor are non-personal services and that no employer-employee relationship exists between the

Government and the Contractor. The Government may provide technical direction which will assist the Contractor in accomplishing the SOW; however, the Government will not control the methods used by the Contractor to perform the service requirements set forth in the SOW.

3.1 Definitions

DoD Dictionary. The DoD Dictionary of definitions and terms is available on the Internet at http://www.dtic.mil/doctrine/dod_dictionary/

4. Operating Conditions

4.1 Period of Performance

The period of performance will be established for a one-year base period with two (2) one-year option periods.

4.2 Place of Performance

The primary place of performance for Contractor resources shall be at DLA Distribution

Norfolk, Virginia.

4.3 Federal Holidays

Federal holidays generally observed by Government personnel include the following:

Observed Federal Holidays

New Year’s Day Martin Luther King Day

Presidents Day Memorial Day

Independence Day Labor Day

Columbus Day Veterans Day

Thanksgiving Day Christmas Day http://www.dtic.mil/doctrine/dod_dictionary/

If the holiday falls on a Saturday, it will be observed on the preceding Friday. If the holiday falls on a Sunday, it will be observed on the following Monday. The Contractor shall not be required to perform services on these days. Also, In the event an Executive Order issued by the President of the United States declares Agencies of the Federal Government closed on a

Contractor-scheduled service date, the COR will advise the Contractor on whether services should be performed for that day or services should be rescheduled.

4.4 Access To The Host Installation: Core Duty Hours

The Principal Period of Maintenance (PPM) for Preventive Maintenance (PM), Corrective

Maintenance (CM) is Monday through Friday, 0630 – 1500 hours Eastern Standard Time, excluding Federal holidays.

In order to minimize disruptions to the distribution operations, the Government may require that the Contractor perform CM outside the PPM. Additionally, if the Contractor desires to perform CM services outside the PPM, the Contractor shall request permission and obtain written approval from the COR at least 24 hours in advance to allow for necessary arrangements to be made.

4.5 Interactions With Other Government Organizations

The Contractor’s primary interaction with the Government shall be through the Contracting

Officer (KO) and the Contracting Officer’s Representative (COR). The COR will perform the following:

Perform all COR functions

Perform all quality assurance evaluations of the Contractor’s performance

Provide the primary interface between the Contractor and the host installation and DLA

Distribution

Perform other inherently governmental functions or other functions not part of this support services

4.6 Government-Furnished Work Space and Support Services

This section contains information concerning the property and support services that the

Government will provide at no additional cost to the Contractor. The Contractor shall use property or services supplied to the Government only for performance of work under this contract or as authorized by the KO and/or COR.

4.6.2 Working and Storage Space

The Government will make available working and storage space necessary for Contractor equipment and supplies to be used in performance of this contract. The Contractor shall be responsible for the orderliness and cleanliness of all areas utilized in the performance of this contract. These areas will be neat and clean, free from fire and safety hazards and unsanitary conditions. The Government will not be responsible for the damage, loss or theft of

Contractor property.

4.6.2 Utilities

The Government will make available at no cost to the Contractor water and electricity for

Contractor connection at Government provided workspaces. The work area available during performance of this contract includes workspace close to equipment location. The Contractor shall instruct employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions which preclude the waste of utilities and shall include the following:

Lights shall be used only in areas where and when work is actually being performed.

Mechanical equipment controls for heating, ventilation, and air conditioning systems shall not be adjusted by the Contractor or by Contractor personnel in Government areas unless authorized.

Water faucets or valves shall be turned off after use.

Government telephones shall not be used for personal reasons nor for any toll/long distance calls unless authorized by the COR. Telephone access will be made available for the

Contractor’s use for local calls only. Long distance and toll calls require prior authorization by the COR, and will be limited to credit cards only. Unauthorized calls by the Contractor will be reported to the KO for resolution.

4.6.3 Emergency Medical Services

The Government will provide emergency medical treatment and emergency patient transportation service for Contractor personnel. The Contractor shall reimburse the

Government the cost of medical treatment and patient transportation service at the current impatient or outpatient treatment rate as appropriate. Telephone number for Base Emergency

Services is 757-444-3333.

4.6.4 Damages

The Contractor shall be liable for loss or damage to Government furnished property.

Compensation shall be effected either by reduced amounts owed to the Contractor or by direct payment by the Contractor. The specific method will be determined by the Government. In the case of damaged property, the amount of compensation due the Government by the Contractor shall be the actual cost of the repair, provided such amount does not exceed the economic repair value. In the case of loss or damage beyond economic repair of equipment, the amount of the

Contractor’s liability shall be the depreciated replacement value of the item as determined by the Government.

5. Resource Requirements

5.1 Key Personnel

All references in this SOW to Contractor personnel include both Contractor employees and subcontractors.

5.1.1 Contract Manager.

The Contractor shall provide a Contract Manager who shall be responsible for the performance of the work under this contract. The name of this person and an alternate who shall act for the Contractor when the Manager is unavailable shall be designated in writing to the KO and COR. The Contract Manager or alternate shall have full authority to act for the

Contactor on all contract matters relating to the performance of work under this contract.

The Contract Manager or alternate shall be available Monday through Friday, excluding federal holidays, between the hours of 0630 and 1500 hours Eastern Standard Time. The

Contractor shall provide telephone numbers of the contract manager and alternate(s) who shall be available by telephone during the times stated above and who shall be available within 2 hours after PPM.

5.1.2 Contractor Personnel.

Contractor personnel shall wear required Government furnished badge, and be easily recognized. This may be by Contractor personnel wearing distinctive clothing bearing the name of the company and/or by wearing appropriate badges which contain the company name and employee’s name. During performance of the service requirements set forth in this

SOW, all Contractor personnel shall introduce themselves or shall ensure they are introduced as Contractor employees. Contractor personnel shall also appropriately identify themselves as contractor employees in telephone conversations and in formal and informal written correspondence.

The Contractor shall not employ any person who is an employee of the United States

Government if the employment of that person would create a conflict of interest. The Contractor shall not employ any person who is an employee of the Department of Defense, either military or civilian, if such employment would be contrary to the policies contained in Defense Logistics

Agency Regulations (DLAR) 5500.1, STANDARDS OF CONDUCT.

Contractor personnel shall comply with directives pertaining to operation of privately owned vehicles on Naval Station Norfolk, in accordance with U.S. Navy OPNAVINST 11200.5C, titled “Motor Vehicle Traffic Supervision,” NAVSTA Norfolk INSTR 5560.1D , and local instructions.

5.1.3 Contractor Personnel Qualifications.

The Contractor shall assure that Contractor personnel completely understand the requirements of this SOW. All Contractor service technicians must have sound mechanical aptitude and ability; must have basic understanding of machinery, both mechanical and electrical; must have the ability to understand and comprehend technical manuals, drawings, diagrams and any other technical data supplied by various manufacturers. All Contractor service technicians must have working knowledge of diagnosis and repair the types of the equipment included in this SOW.

All Contractor service technicians shall also the ability and be capable of diagnosis and repair of electrical, mechanical or electro-mechanical systems as well as the various attachments that may be applied to gates, controllers, motorized traffic barriers, turnstiles and fences.

6. Security

6.1 All contractor personnel must be a US Citizen; therefore, US Citizenship is a requirement. The

Contractor shall comply with all applicable DoD security regulations and procedures during the performance of this contract.

6.2 Foreign Nationals

No Foreign National will be employed on a Government contract requiring access to

Government security systems without the consent of the United Stated Government.

6.3 Personnel Clearance

Not later than fifteen (15) calendar days prior to contract full performance start date, the

Contractor shall provide the KO or COR access rosters of all personnel requiring access to restricted or controlled access areas. The roster shall include each employee’s full name, identification card number (if assigned), branch or section (if applicable). The Contractor shall update the roster and provide to the KO or COR NLT five (5) workings days prior to the date of required access. The Contractor shall make all modifications to the rosters and provide an update to the KO or COR within 12 hours for employees whose employment has been terminated.

6. 4 Security Requirements

The Contractor or authorized representative shall submit to the COR a roster identifying all

Contractor personnel who will be performing under this contract and require access to the equipment for which maintenance services are required. The roster shall contain the following information about each individual. An updated roster and individual information shall be provided to the COR when any Contractor personnel changes occur.

(1) Name (last, first, middle initial), aliases

(2) Status (type of employment)

(3) Name of company

(4) Office Phone

(5) Home address

(6) Date of birth

(7) Weight, height, color hair and eyes

(8) Length of anticipated employment

The roster shall be furnished to the COR within five calendar days after the date of contract award. When any Contractor personnel changes occur, the Contractor shall provide an updated roster and individual information to the COR immediately. The prompt submission of this information will keep to a minimum any delay and inconvenience to the Contractor and

Contractor personnel in performance of the contract.

B. The contractor and employees shall comply with all security requirements imposed by the installation commander at all times while on the installation. The contractor and employees will be escorted by a COR to the area where support services will be performed. Contractor personnel involved in civil crimes and/or other incidents of misconduct may be restricted from entry to the installation. The contractor is responsible for insuring all visitor badges are returned the same day of employee termination or contract completion.

6.3. Defense Biometric Identification System (DBIDS)

Defense Biometric Identification System (DBIDS) increases installation security and communications by receiving frequent database updates on changes to personnel/credential status, law enforcement warrants, lost/stolen cards, and force protection conditions. The system provides a continuous vetting anytime the DBIDS card is scanned at an installation entry point.

If you currently have a Navy Commercial Access Control System (NCACS) card, the following is required to get a DBIDS credential:

Present your NCACS Card and a completed copy of the SECNAV FORM 5512/1 to the base Visitor Control Center representative.

The VCC will pull up your information in the computer, ensuring all information is current and correct.

Once your information is validated, a temporary DBIDS credential is provided.

Your temporary credential will have an expiration date, prior to which you will need to obtain your permanent DBIDS credential (~ 90 days).

For each additional U.S. Navy installation to which you need access, the first time you visit you only need to bring your DBIDS credential and statement of purpose for base access when arriving at the Visitor Control Center.

The representative will enter base access authorization and then you may proceed to work.

If you do NOT have an NCACS Card, the following is required to obtain a DBIDS credential:

Present a letter or official document from my government sponsoring organization that provides the purpose for your access.

Present valid identification, such as a passport or Real ID Act-compliant state driver's license.

Present a completed copy of the SECNAV 5512/1 form to obtain your background check.

Upon completion of the background check, the Visitor Control Center representative will complete the DBIDS enrollment process, which includes your photo, finger prints, base restrictions, and several other assessments; after all this is done, you will be provided with your new DBIDS credential.

You may now proceed to work.

For additional questions about obtaining a DBIDS card, contact your local Base Visitor

Control Center at 757-445-0757.

6.5 Government-Issued ID Badges

Contractor shall return all government issued identification, access badges, and vehicle passes to DLA Distribution Site Security Specialist upon termination of service.

6.6 Contract Performance

The Contractor shall ensure that all Contractor personnel are ready to begin working on the first day of full performance.

Contractor personnel must complete undergo a DDNV Safety and Security brief at the beginning of contract performance. The Safety Brief entails the operational requirements for working in and around base facilities and the duration is approximately 15 minutes. The duration of the Security Brief is approximately 10 minutes.

6.7 Vehicle Registration

Contractor provided vehicles used in performance of the contract will be appropriately registered with the installation’s pass and security office. Contractor shall ensure that employee vehicles to be driven on the host installation are in conformance with state, city and local transportation regulations. The Government will not permit access to the host installation without proper vehicle identification and registration. Evidence of a valid driver’s license, vehicle registration card, and insurance are required for registration. Contractor employees shall maintain current registration and proof of insurance on all privately-owned vehicles

(POVs) brought on host installation property; the Contractor shall maintain current registration and proof of insurance on all Contractor-owned vehicles brought on host installation property.

6.8 Parking and Traffic Control

The Contractor and its employees shall abide by host installation parking and traffic regulations.

All vehicles shall be parked in designated parking areas only. The contactor must have a company placard affixed to their vehicles or properly identified company vehicle to enter inside any DLA compound. The Contractor and its employees shall conform to Federal, State and host installation driving regulations.

6.9 Potential Operational Constraints

Force Protection Conditions (FPCONs) may affect access to the host installations. The FPCON is established by the host installation or higher national command authorities, and the

Installation Commander is responsible for implementing the proper response to progressive levels of terrorist threats. FPCONs are normally displayed at most entrance gates, building entrances and office entrances. The Contractor shall adhere to and operate IAW any restrictions imposed as a result of a FPCON. Measures implemented under the various levels of terrorist threat may impact the Contractor’s normal operational approach. The Contractor shall ensure that Preventive and Corrective Maintenance Support Services and Crane Rental Support

Services are sustained during heightened security measures.

7. Environmental Safety and Occupational Health (ESOH)

7.1 The Contractor shall comply with all Federal, State, DLA, and local environmental, safety, and health laws and regulations. The Contractor shall comply with DLA and Host installation rules and policies regarding the use, storage, transport and disposal of hazardous materials and wastes. The Contractor shall conform to all applicable safety and occupational health standards published in the Federal Register or any other Occupational Safety and Health Administration

(OSHA) Public Laws and ensure employees observe safety, traffic control, and fire prevention requirements in effect at the site.

7.2 The Contractor shall provide a Safety Data Sheet (SDS) to the COR for any chemicals brought on site to perform the requirements in the contract and shall provide the

SDS to the COR prior to bringing the chemicals to the worksite

7.3 The Contractor shall formulate and maintain a written safety and health plan and make available to the Government upon request. This written plan shall include the following:

The written plan shall include the details of the Contractor’s responsibilities, method of program implementation, and how hazards and deficiencies shall be identified and corrected. Any hazards created during work by the contractor must be abated prior to the final departure from the activity.

The written plan shall detail Contractor personnel responsibilities for protection and safety of

Government personnel, property and facilities, safety of others, personnel responsibilities for reporting all mishaps, and establish procedures for reporting and correcting unsafe conditions, hazards, or practices.

The written plan shall identify an on-site Contractor point of contact (POC) to the KO and/or

COR. The Contractor’s POC shall be available to assist the KO and/or COR with any safety surveillances conducted by the local safety office.

7.4 The Contractor shall provide employees ESOH training commensurate with the type of work being performed on the contract or activities involving Government facilities, personnel, or equipment.

7.5 The Contractor shall require their personnel to wear personal protection equipment (PPE) (i.e.

safety shoes or safety boots, hearing protection, eye protection, gloves, safety harnesses etc.)

when required during the performance of this contract in accordance with Occupational Safety and Health Administration (OSHA) standards. In accordance with OSHA standards, two contractor personnel shall be present when maintenance services require work to be performed above ground level or on energized equipment.

7.6 The Contractor shall notify the KO and/or COR as soon as possible after the occurrence of any/all accidents and/or incidents resulting in personal injury, loss of life, impact to the environment or property damage to a government facility or equipment while working on

DLA assets. The Contractor shall submit a completed copy of DLA Form 1591 and supplemental information within four (4) working days of the accident or incidents.

7.7 Hazardous work processes and hazardous materials utilized or generated in the performance of this contract shall be controlled and disposed of by the Contractor in a manner that is safe IAW the appropriate local, state and US Government laws and directives established for the control of those processes and materials.

The Contractor shall provide for clean-up of all hazardous and non-hazardous spills when they may occur in, around, or as a result of the Contractor’s operation. The Contractor shall also provide for transportation and disposal off the facility of all hazardous and non-hazardous waste products generated in the performance of this contract. The Contractor shall immediately notify the COR of any hazardous waste spills.

The Contractor shall contact the COR before bringing any radioactive source or device that produces radiation when operated. The COR will contact the Installation Radiation Safety

Office for approval.

7.8 The Contractor shall inform personnel DLA Distribution is in the process of pursuing recognition under the Occupational Safety and Health Administration’s (OSHA) Voluntary

Protection Program (VPP). The Contractor is not required to “certify” to VPP, but employees must be aware of the VPP and DLA Distributions efforts towards the recognition.

8. General Maintenance Requirements

This Section includes but is not limited to general task circumstances or issues that may affect or influence specific performance in totality or in part.

8.1 Performance Delays

The Contractor shall report all circumstances, within one workday after arrival on-site, which would affect the Contractor’s performance of Corrective maintenance or downtime of the equipment, including any delays such as awaiting arrival of parts on order or outside repair of parts, arrival of additional maintenance personnel, or interference of work by employees of the

Government. If the problem cannot be resolved by the initial response of the Contractor, the

COR shall be given a reason for the delay and the estimated time when equipment will become completely operational.

8.2 Obsolescence and/or Non-Maintainability

If the Contractor determines that repairs under this contract become obsolete or unable to maintain, the reasons for this determination and a proposal defining recommended changes and associated costs shall be submitted to the Contracting Officer (KO) for consideration.

Upgrades to the equipment, machines, or components are not included in this contract. If the

Government requires upgrades to the equipment, the specific requirements will be developed and forwarded to DLA Distribution who will process as a separate contract action in accordance with the policies and procedures established in the Federal Acquisition

Regulation (FAR).

8.3 Replacement Parts

The Contractor shall use only new parts, or parts which have been refurbished to “like new” condition which enable the part to function or operate at a level equal to the specification of the original equipment. The invoice shall indicate if a “like new” part has been installed or used in the repair of the equipment.

Parts used for PM shall not be invoiced separately but shall be included as part of the PM Price.

Replacement parts required in the performance of RM shall be invoiced to the Government in accordance with the terms and conditions of this contract (FAR 52.212-4 Alternate I).

Equipment lubricants and oils used in the performance of this contract shall be the same or equal to those recommended by the manufacturer’s technical manuals or specifications.

The Contractor shall notify the COR of all damages that are not due to normal wear and tear

(i.e. operator damage) to include warranty items. The work order shall be returned as

“Damaged” and an estimate to repair (parts and labor) shall be included on the work order.

The Contractor shall not repair equipment until approval has been obtained from the COR.

The Contractor is responsible for obtaining all equipment operator and maintenance manuals that are not available from the Government.

8.4 Quality Control Plan

The Contractor shall establish and maintain a complete Commercial Quality Control Plan to ensure the requirements of the contract are provided and performed as specified.

The plan shall include an inspection system covering both preventive and Corrective maintenance repairs required by this contract. The plan must ensure that quality service levels are maintained throughout contract performance.

The Contractor shall maintain records of all inspections conducted by the Contractor and any necessary corrective action taken. This documentation and all records and schedules, as described in the SOW, that are the responsibility of the Contractor, are the property of the

Government and shall be made available to the Government during the term of the contract.

8.5 Quality Assurance

The COR is responsible for performing Government quality assurance functions for all services and supplies furnished under this contract. Contractor performance is subject to review by the

COR and KO. Upon contract award, the identity of the COR, his duties and authority will be promptly furnished to the Contractor.

The Contract Manager may be required to meet as often as necessary with the COR during the first month of the contract and thereafter as often as determined by the COR. The Government will be responsible for preparation of written meeting minutes which shall be signed by the contract manager and the COR, with a copy provided to the Contracting Officer (KO). Should the Contractor not concur with the minutes, the Contractor shall so state any areas of non-concurrence in writing to the COR within five (5) calendar days of receipt of signed minutes.

The COR will advise the Contract Manager in person when discrepancies occur, and will request corrective action. The COR will make annotation of the discrepancy; the date and time the deficiency was noted, and will request the Contract Manager (or authorized representative) initial the entry.

9. Preventive and Corrective Maintenance Performance Requirements

This Section includes but is not limited to general task requirements, processes and procedures that may be included in totality or in part for specific task.

9.1 Equipment Work Orders (EWOs)

The COR will provide the Contractor an Equipment Work Order (EWO) form for all PM and

CM services provided. All EWOs shall contain the information listed below, as applicable to

PM or CM services, and shall be submitted with invoices as support documentation within five

(5) working days after completion of the maintenance services.

1. Equipment Name.

2. Equipment Description.

3. Date and time of service call notification and arrival at Government location.

4. Model, serial number and location of the equipment involved.

5. For PM, the labor hours spent to perform each task identified.

6. For CM, labor hours and associated labor rates worked.

7. For PM and CM, all replacement parts used by part number, part name, quantity and cost per unit which shall be supported by actual supplier invoices, published price lists and/or proof of payment.

8. Description of malfunction and work/service performed, and corrective action taken if action is a repair.

9. Legibly printed name of Contractor personnel who accomplished work.

10. Contract manager’s signature and date certifying authenticity of work.

9.2 Preventive Maintenance (PM) (Scheduled)

9.2.1 This maintenance service includes the care and servicing by Contractor personnel for the purpose of maintaining equipment in satisfactory operating condition in accordance with preventive maintenance tasks (Attachment 3). The Contractor shall provide PM on a quarterly basis as specified in the attached maintenance task charts. All replacement parts, materials, environmental compliance, and Contractor personnel transportation used for preventive maintenance services shall be included in the contract unit price for preventive maintenance service. All PM and adjustments shall be made in accordance with, at minimum but not limited to, manufacturer’s specifications, recommended tasks and functions.

Government asset inventory and locations are listed in Attachment 2.

9.2.2 Preventive maintenance services shall be completed within five (5) working days of scheduled service, unless otherwise approved by the COR.

9.2.3 The Contractor shall wipe down and clean all gates and controllers of accumulated grease, oils, grime, debris, trash, vegetation, and dirt, paying attention to areas where greases, oils and fluids could leak and adhere onto the equipment and components after the performance of any preventive maintenance activity.

9.2.4 PM scheduling will be accomplished by the Government. The Government will provide the

PM schedule due dates to the Contractor within fifteen (15) days of the scheduled PM services.

The Contractor shall accept or propose an alternate schedule within five (5) days. The

Government will accept or reject any or all Contractor’s proposed changes within five (5) days of receipt of the Contractor’s proposed schedule. Acceptance or rejection of any or all proposed changes will not result in any cost adjustments.

9.2.5 The COR will provide the Contractor, Equipment Work Orders (EWOs) for all equipment due

PM that month. EWOs will identify the Equipment, location, and each PM to be completed.

Upon completion of the PM, the Contractor shall annotate on each EWO the time utilized to perform each task identified, the parts used (by part number, part name, quantity and the cost per unit), and the name of the Contractor personnel performing the PM. The Contract Manager shall approve, sign and date, and submit all completed EWOs to the COR within 1 day of PM completion.

9.2.6 All repairs required as a result of preventive maintenance inspection, except as noted below, shall be accomplished under Corrective Maintenance, with the approval of the COR.

9.3 Corrective Maintenance (RM) (Unscheduled)

9.3.1 This maintenance includes all actions to diagnose equipment malfunctions and restore the equipment to normal operating condition. The COR will advise the Contractor of the suspected problem and request an evaluation. The Government will generate a EWO for repair .

requirements. Travel time for RM will not be paid. Government asset inventory and locations are listed in Attachment 2.

9.3.2 All Corrective maintenance services shall be responded to on site by Contractor personnel within forty-eight (48) hours after notification by the COR. Corrective maintenance services shall normally be completed within seventy-two (72) hours after initial verbal notification by the COR, unless otherwise approved by the COR. If the Government notifies the Contractor that the piece of equipment receiving Corrective maintenance service is considered mission critical or requires emergency service, the Contractor shall respond on site within four (4) hours and shall continue the Corrective maintenance service until such time as the piece of equipment is returned to full operational capability or as otherwise instructed by the COR.

9.3.3 Time for parts research and/or necessary repair time must be approved in advance by the

COR. The EWO will be the primary means of identifying the piece of equipment. The

Contractor shall inspect the equipment and advise the COR of the problem and provide a cost estimate. If the Contractor determines that repairs need to be performed off-site, the Contractor shall notify the COR in writing providing the equipment, location, serial number and estimated date for return of the equipment. The Contractor shall begin repairs only after approval by the

COR. If repairs are more extensive, or cost more than originally estimated, or are determined to exceed seventy (70) percent of the value of a new and identical item of equipment, the

Contractor will obtain the approval of the COR before continuing work.

9.3.4 COR approval is required before equipment is removed from the site. The Contractor shall comply with all applicable laws, regulations and requirements regarding over-the-road permits.

The Contractor shall be responsible for obtaining all necessary permits required to transport

Government owned equipment to and/or from the repair facility. In the event of damage/wreckage to Government owned equipment during transportation, the Contractor shall be liable for the total cost of repairs and/or replacement.

9.3.5 Upon completion of the CM, the Contractor shall annotate on each EWO the time utilized to perform each task identified, the parts used (by part number, part name, quantity and the cost per unit), and the name of the Contractor personnel performing the CM. The Contract

Manager shall approve, sign and date, and submit all completed EWOs to the COR within one

(1) day of CM completion.

9.3.6 The Contractor shall perform only CM to the equipment listed in Attachment 2. Repairs shall be made in accordance with manufacturer’s original equipment specifications, recommended tasks and functions.

9.3.7 The Contractor shall wipe down and clean all gates and controllers of accumulated grease, oils, grime and dirt, debris, trash, vegetation, paying attention to areas where greases, oils and fluids could leak and adhere onto the equipment and components after the performance of any

Corrective maintenance activity.

9.4 Technical Inspection

9.4.1 The Contractor shall perform a Technical Inspection (TI) for Equipment as requested by the

COR to facilitate equipment redistribution and/or disposal decisions. Government asset inventory and locations are listed in Attachment 2.

9.4.2 The technical inspection shall consist of the inspection and diagnosis of items and/or components on equipment identified in the Equipment Inventory List. Results will be prepared and submitted to the COR.

9.4.3 The Contractor shall identify the results of the inspection (diagnosis), condition of items and/or components inspected (satisfactory, repair, or replace), estimate of labor hours and parts cost for each item requiring repair or replacement, and estimated cumulative repair cost (labor and parts) of the equipment being inspected.

9.4.4 All inspections required shall be accomplished under Corrective Maintenance with the approval of the COR.

9.4.5 Technical inspection services, to include submission of completed report, shall be completed within forty-eight (48) hours of a COR request.

9.5 Operational Test

For all equipment, an operational test and inspection shall be made after adjustment, repair, replacement, or alteration/modification of parts or components. The Contractor shall maintain records on completed testing and shall annotate results on the EWO.

9.6 Warranty

The Contractor shall take advantage of every manufacturer warranty provision on equipment to include labor and parts. The work orders indicate the warrant expiration date. Warranty items shall be furnished by the manufacturer and labor for warranty work performed by the Contractor shall be reimbursed by the manufacturer. Warranty disputes shall be directed to the COR. The

Contractor shall indicate the date the manufacturer was called on the work order with a follow-up call if the manufacturer does not respond in a timely manner. The Contractor shall inspect each piece of equipment after warranty work is performed to ensure that equipment has been repaired and is safe to operate.

10. Administration and Reporting

This Section includes but is not limited to all documentation, records, and schedules, as described in this SOW, which are the responsibility of the Contractor, are the property of the

Government and shall remain so upon termination or completion of the contract. The

Contractor shall keep these items current. Documentation, records, and schedules shall be turned over to the Government upon termination or completion of the contract except as otherwise directed. All documentation, records, and schedules are subject to the Freedom of

Information Act and Privacy Act.

10.1 Mandatory Reports

Contractor Manpower Reporting

Description: Section 2330a of title 10, United States Code (10 USC 2330a), requires the

Secretary of Defense to submit to Congress an annual inventory of contracts for services performed during the prior fiscal year for or on behalf of the Department of Defense

(DoD). The contractor manpower reporting requirement allows DoD to obtain information from contractors and DoD activities requiring contracted services from supporting contracting offices. Contractors are required to report manpower data related to the performance of services consistent with existing service contract reporting requirements under the Federal Acquisition

Regulation (FAR). It is anticipated this data will be entered into the System for Award

Management (www.sam.gov) to allow industry to report all manpower data into a single

Federal-wide portal, removing duplicative requirements; however, contractors should continue reporting using ECMRA in the interim, as the manpower community still uses it.

Due Date: October 31 each calendar year.

Maintenance Service Documentation

Description: The Contractor shall provide maintenance service documents for all PM and CM services provided. Each maintenance service document shall contain the information listed below as applicable to PM or CM services:

1. Date and time of service call notification and arrival at Government location.

2. For PM, the labor hours spent and task performed.

3. For CM, labor hours and associated labor hour rates worked.

4. For PM and CM, all replacement parts used by part number, part name, quantity and cost per unit which shall supported by actual supplier invoices, published price lists and/or proof of payment.

5. Description of malfunction and work/service performed, and corrective action taken if action is a repair.

6. Hour meter reading (if applicable).

7. Legibly printed name of Contractor personnel who accomplished work.

8. Contract manager’s signature and date certifying authenticity of work.

Due Date: Within five (5) working days after service completion.

http://www.sam.gov/

10.2 Government Observation

Government personnel, other than the COR may from time to time, with

Contractor/Government coordination, observe or inspect Contractor operations. However, these personnel may not interfere with Contractor performance.

10.3 Certification and Acceptance

The KO or COR is designated as the point of final inspection and acceptance by the

Government of all items and services required by the contract.

10.4 Documentation and Records

All documentation, records, and schedules produced by the Contractor in performance of this contract are the property of the Government and shall remain so upon termination or completion of the contract. The Contractor shall keep these items current. Documentation, records, and schedules shall be turned over to the Government upon termination or completion of the contract. All documentation, records, and schedules are subject to the Freedom of Information

Act and Privacy Act.

END STATEMENT OF WORK