Attachment 1 - Statement of Work.pdf

AF/JAS

Statement of Work

Access Control System Maintenance

1.0 INTRODUCTION

1.1 Document Purpose

The purpose of this purchase is to initiate a maintenance contract for the Access Control System installed in Bldg. 694/694A on contract FA330024P0189.

1.2 Background

The Air Force Legal Operations Agency, Directorate of Legal Information Services (AF/JAS) initiated a contract in 2024 to have an Access Control System installed for Bldg. 694/694A.

This system was installed by Moffitt Technology with a one-year warranty and is now in need of a maintenance contract.

2 .0 REQUIREMENT

2.1 Maintenance is required to ensure proper functionality of the Access Control System.

2.1.1 Quarterly Inspection and servicing of all components of the Access Control System, including but not limited to controllers, readers, electronic locks, door position switches, request to exit devices, power supplies and related equipment.

2.1.2 Corrective Maintenance: Diagnosis and repair of system failures, malfunction or defects.

2.1.3 Software Maintenance: Installation of software updates, patches and upgrades as released by the manufacturer.

2.2 Request pricing for 1 Base Year and 2 Option Years.

2.3 Contractor must be a Maxxess System Certified Partner. Proof of certification must be included in the proposal. Additionally contractor must be certified as a master-level enterprise integrator for Maxxess Systems and must submit valid manufacturer certifications with the proposal.

3 .0 VENDOR SUPPORT REQUIREMENTS

3.1 Vendor Helpdesk will provide day-to-day phone support. The Helpdesk should be the single point of contract for maintenance support services, and she is able to be reached by phone and/or e-mail. Support hours should include 7AM-5PM CST, M-F (Excluding Federal Holidays). Vendor should provide after-hours support capabilities via an on-call technician.

Vendor Helpdesk services will include the following:

3.1.1 Remote Tier 1 and Tier 2 Support provided 7AM-5PM CST. M-F (Excluding Federal Holidays).

3.1.2 Trouble ticket management and escalations.

3.1.3 Expedited replacement or repair of all covered hardware components. (Parts Replacement and Warranty Repair are subject to manufacturer policies and provisions).

3.1.4 Vendor must be a Maxxess System Certified Partner. Proof of certification must be included in the proposal. Additionally contractor must be certified as a master-level enterprise integrator for Maxxess Systems and must submit valid manufacturer certifications with the proposal.

3.1.5 Escalation support to Tier 3 (Hardware Manufacturer). Vendor will act as a liaison for customers to provide contact with manufacturers and coordination/management of RMA processes for equipment based on the manufacturer policies.

3.1.6 Dispatch and coordination services within 48 hours or next business day if system cannot be diagnosed remotely

3.1.7 The following table will define the performance standard expectations and required response times.

Service Requirement Performance Standard

Measurable Quality level

Emergency Response

On-Site within 4 hours of notification

99% On-Time

Urgent Response (Non-Critical)

On-Site within 24 hours of notification (or next Federal Government Business Day)

99% On-Time

Routine Maintenance On-Site within 48 hours of notification 9or next Federal Government Business Day)

95% On-Time

Reporting Accuracy Tickets closed within 24 hours of work being completed

100% Accuracy

3.2 Acknowledge exclusions include:

3.2.1 Problems arising from unauthorized end user additions to the system.

3.2.2 System issues arising from physical abuse and misuse,

3.2.3 Equipment deemed “End of Life”, or “End of Service Life” equipment are products no longer supported by the manufacturer and thus outside the scope of this agreement.

4 .0 SYSTEM MAKEUP

4.1 Access control system installed in 2024-2025 with following items.

Qty Part Description 2 10eMAX-LP1502 Maxxess 2 Door Area Controller 2 eMAX-PSU-8-6A Power Supply/Enclosure 5 10-eMAX-MR52-S3 Local Dual Door Controller 4 IM1272F1 Ultra Tech 12 Volt Battery

60-

920NHRNEK0001T

R40H PIV Class Reader

1 60-923NPRTEK005A9 RKCL 40-P Class Reader 1 2495 ROFU 2495 Electric Strike 8 40-918MO Momentary Button 1 AL125ULB Altronix Switching Power 1 TP1650 16VAC Transformer 1 2435 Electric Strike 7 90-CICPM1200 Electromagnetic Lock 1200 lbs 5 90-CA-PS520-W Passive Infrared Sensors 2 DES1008PA Small Ethernet Switch 2 MCMGBSCM10 Fiber to Ethernet Converter 2 PC-KK9D3YV25M 25' Fiber Patch Cables

3270GY1000

West Penn 6 Conductor Shielded Cable/22

25244BWH1000

West Penn 4 Conductor Shielded Cable/18

4 25224B West Penn 2 Conductor/18Ga 1 25246EZBK1000 West Penn Cat6 Plenum Cable 1 Misc Conduit/Hardware/Connectors 1 10-7300-100 eAxxess Software License 1 10-7300-110 eAxxess 5 Client License 1 70-CA-CLASA Mini Server Appliance 1 S2421HN 24" Dell Monitors 1 Programming Programming of System 2 VLR-PRO-LIC Vicon License 2 VLR-PRO-UPP3 Vicon Upgrade Protection 1 VERA-SF08N0-07 Vicon Recording Server 2 V2002D-W28IRM Vicon Dome Camera 1 Model 5010 Simplex Lock 1 Model 5067 Simplex Lock

4.2 The Software System is Maxxess Systems. No substitutions or changes to the access control software are permitted. Maxxess Software must have the ability to link to Vicon Cameras to support: video verification of access events, entry/exit monitoring, and emergency response visibility.

5.0 POCs:

Kevin Beacom / Primary Christopher A. Foote / Alternate

AF/JAS/JASI AF/JAS/JASR

150 Chennault Circle Bldg. 694A 150 Chennault Circle Bldg. 694A Maxwell AFB, AL 36112 Maxwell AFB, AL 36112

(334) 953-7948 (334) 953-3057 kevin.beacom.1@us.af.mil christopher.foote.13@us.af.mil mailto:kevin.beacom.1@us.af.mil mailto:christopher.foote.13@us.af.mil

6.0 CONTRACTOR ACCESS TO DEPARTMENT OF THE AIR FORCE INSTALLATIONS

6.1 The contractor shall obtain base identification and vehicle passes, if required, for all contractor personnel who make frequent visits to or perform work on the Department of the Air Force installation(s) cited in the contract. Contractor personnel are required to wear or prominently display installation identification badges or contractor-furnished, contractor identification badges while visiting or performing work on the installation.

6.2 The contractor shall submit a written request on company letterhead to the contracting officer listing the following: contract number, location of work site, start and stop dates, and names of employees and subcontractor employees needing access to the base. The letter will also specify the individual(s) authorized to sign for a request for base identification credentials or vehicle passes. The contracting officer will endorse the request and forward it to the issuing base pass and registration office or Security Forces for processing. When reporting to the registration office, the authorized contractor individual(s) should provide a valid driver’s license, current vehicle registration, and valid vehicle insurance certificate to obtain a vehicle pass.

6.3 During performance of the contract, the contractor shall be responsible for obtaining required identification for newly assigned personnel and for prompt return of credentials and vehicle passes for any employee who no longer requires access to the work site.

6.4 When work under this contract requires unescorted entry to controlled or restricted areas, the contractor shall comply with DAFI 31-101, Integrated Defense, and DODMAN5200.02_DAFMAN 16-1405, Air Force Personnel Security Program citing the appropriate paragraphs as applicable.

6.5 Upon completion or termination of the contract or expiration of the identification passes, the prime contractor shall ensure that all base identification passes issued to employees and subcontractor employees are returned to the issuing office.

6.6 The contractor shall provide an after-hours contact number or after-hours email in the Emergency Mass Notification System (EMNS) for each of their personnel, whose normal place of duty is on a DoD installation or within a DoD facility. The contractor shall comply with any additional requirements in DAFMAN 10-206 for emergency operational reporting.

Foreign Nationals may participate and may remove themselves from the Emergency Mass Notification System at any time. To update information, personnel can access the globe icon on their system desktop screens and choose the “Access Self-Service” option.

6.7 Failure to comply with these requirements may result in withholding of final payment.