Attachment 1 - Statement of Work.docx

Cheyenne, Wyoming VA Medical Center Patient Monitoring Equipment Service Introduction: The Contractor shall provide all labor, material, supplies, software, equipment, and qualified personnel to provide on-site support, Preventative Maintenance (PM), software/hardware updates and upgrades, and system patching for Philips patient monitoring equipment located at the Cheyenne Wyoming Veterans Affairs Medical Center (VAMC), located at 2360 east Pershing Avenue, Cheyenne, Wyoming 82001.

Qualifications: All work shall be performed by a qualified patient monitoring equipment specialist that has been certified by the equipment manufacturer to work on specific pieces of medical equipment. All technicians shall have a working knowledge of PIIC IX servers, central monitoring stations, slave monitor systems, X3 modules, as well as any X3 accessories, all Philips monitors (ie MX450s, MX500, MX750s etc), and IntelliVue MX40s Services to be Performed:

1. Scheduled Maintenance

1.1 The Contractor shall provide all software and hardware updates and upgrades as they become available for the equipment identified above in accordance with (IAW) the equipment manufacturer’s specifications

1.1.1 System patching should be provided on a quarterly basis. Additional or more frequent updates or bug fixes may be necessary for new equipment installation, or after repair or service that might change the performance of the equipment.

1.2 The Contractor shall perform annual Preventative Maintenance (PM) service to ensure that the equipment listed in the schedule performs IAW the original manufacturer’s specifications.

1.3 PM services shall include, but not be limited to:

1.3.1 Reviewing operating system software diagnostics to ensure that the system is operating in accordance with the manufacturer’s specifications

1.3.2 Calibrating the equipment

1.3.3 Performing remedial, non-emergent maintenance

1.3.4 Testing and replacing faulty and worn parts and/or parts likely to fail or become faulty or worn

1.3.5 Inspection and replacement of worn or frayed electrical wiring and cables

1.3.6 Returning the equipment to the operating condition and mode

1.3.7 Providing documentation of services performed

Documentation/Reports:

1. The documentation shall include detailed descriptions of the maintenance procedures performed.

2. Each service report shall document the following:

2.1. Name of contractor and contract number

2.2. Name of technician who performed services

2.3. Contractor service number/log number

2.4. Date, time (starting and ending), equipment downtime and hours on-site for service call

2.5. VA purchase order number

2.6. Description of problems reported by the station POC (if applicable).

2.7. Identification of equipment to be serviced including inventory ID number, manufacturer’s name, device name, model number, serial number, any other manufacturer’s identification numbers, itemized description of service performed and total cost to be billed

2.8. Signature of technician performing services described and authorized VA employee who witnessed service described Schedule:

1. All services shall be performed during normal hours of coverage unless systems issues cause disruption to clinical functionality and require immediate attention, or requested or approved by the designated station Point of Contact (POC), with the exception of hardware/software update installations, which shall be scheduled and performed outside normal hours of coverage.

2. All services shall be coordinated and scheduled with the station POC.

3. Normal hours of coverage are Monday through Friday from 8:00 a.m. to 5:00 p.m., excluding the federal holidays.

3.1. A list of current Federal Holidays is located at www.opm.gov.

VA Regulations:

Contractor employees shall wear visible identification at all times when on VAMC premises. Contractor personnel are responsible for parking in appropriate designated spaces. The VA will not be responsible for parking violation incurred by the Contractor. Information on parking is available from the VA police station. Smoking is prohibited inside any VA facility. Possession of firearms is prohibited. Enclosed containers, including toolboxes, may be subject to search at the discretion of the VAMC.