Attachment 1- SOW.pdf

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ATTACHMENT 1

STATEMENT OF WORK

Janitorial Services – Janesville, WI Air Traffic Control Tower (ATCT)

1. SCOPE: This document outlines the requirements for janitorial service at Federal Aviation Administration (FAA) buildings and offices in one location.

1. Janesville ATCT: 3926 S. Oakhill Rd Janesville, Wisconsin 53546

**Facilities may be added or removed upon mutual agreement of the Government and Contractor.

2. GENERAL INFORMATION:

Period of Performance: The period of performance must be for one (1) Base Year and four (4) 12-month option years. The Period of Performance reads as follows:

Base Year: 01 APR 2021 to 31 MAR 2022

Option Year 1: 01 APR 2022 to 31 MAR 2023

Option Year 2: 01 APR 2023 to 31 MAR 2024

Option Year 3: 01 APR 2024 to 31 MAR 2025

Option Year 4: 01 APR 2025 to 31 MAR 2026

Quality Control: The contractor must develop and maintain an effective quality control program to ensure services are performed in accordance with this SOW. The contractor must develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor's quality control program is the means by which he assures himself that his work complies with the requirement of the contract. A draft Quality Control Plan will be provided with the offer and once selected for award, the contractor must provide the final plan within 30 days after award. After acceptance of the quality control plan the contractor must receive the Contracting Officer's (CO) acceptance in writing of any proposed change to his QC system.

Interference with Government Business: The Contractor must schedule and arrange work so as to cause the least interference with the normal occurrence of Government business and mission. In those cases where some interference may be essentially unavoidable, the Contractor must be responsible to make every effort to minimize the impact of the interference, inconvenience, customer discomfort, etc.

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Protection of Government Property: During execution of the work, the Contractor must take special care to protect Government property including furniture, walls, baseboards, and other surfaces from materials not intended. Accidental splashes must be removed immediately. The Contractor must return areas damaged as a result of work under this contract to their original condition, to include painting, refinishing, or replacement, if necessary.

Safety and Fire Prevention: The Contractor must be responsible for instructing their employees in appropriate safety measures. Housekeeping employees must not place mops, brooms, machines and other equipment in traffic lanes or other locations in such a manner as to create safety hazards. Appropriate, neat appearing, well-kept signs must be provided by the Contractor to indicate, "Danger, Hazardous Floors, Walk Left or Walk Right", as applicable, and approved by the Contracting Officer’s Representative (COR) prior to use. Such signs must be displayed at all times in all areas where cleaning operations are in progress that necessitate use of any equipment or supplies such as buckets, wires, ladders, water, wax, etc., which may impose a traffic obstruction or personnel hazard. Contractor's employees will be required to interrupt their work to allow passage of personnel, equipment, or carts.

When cleaning of a public traffic area (i.e., lobbies or corridors) results in a temporary hazard of wet/slippery floors, housekeeping personnel must use parallel wet mopping or cleaning procedures.

Quality Assurance: The government must evaluate the contractor's performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

Recognized Holidays: The contractor will not be required to perform services on these Holidays.

New Year's Day Labor Day

Martin Luther King Jr.’s Birthday Columbus Day

President’s Day Veteran’s Day

Memorial Day Thanksgiving Day

Independence Day Christmas Day

3. GOVERNMENT FURNISHED ITEMS AND SERVICES

Facilities: The Government must furnish or make available to the Contractor the facilities described herein. The Contractor will be responsible and accountable for such facilities accepted for use and must take all precautions necessary to prevent fire hazards, odors, and vermin. Custodial services for Government furnished facilities will be provided by the Contractor. The Contractor must obtain written approval from the Contracting Officer prior to making any modifications or alterations to the facilities.

Any such modifications or alterations approved by the Government will be made at the expense of the Contractor. At the completion of the contract, all facilities will be returned to the Government in the same condition as received, except for reasonable wear and tear. The Contractor will be held responsible for the cost of any repairs caused by negligence or abuse on his/her part, or on the part of his/her employees.

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Utilities: The Government must furnish utility services at existing outlets, for use in those facilities provided by the Government and as may be required for the work to be performed under the contract:

electricity, steam, natural gas, fresh water, sewage service, and refuse collection (from existing collection points). Information concerning the location of existing outlets may be obtained from the Contracting Officer Representative. The Contractor must provide and maintain, at his/her expense, the necessary service lines from existing Government outlets to the site of work.

The Contractor will be responsible for instructing employees in utilities conservation practices. The Contractor will be responsible for conserving utilities, which must include, but not necessarily be limited to:

• Lights must be used only in areas where and at the time when work is actually being performed unless otherwise directed by the COR.

• Mechanical equipment controls for heating, ventilation and air conditioning systems must not be adjusted by contract employees.

• Water faucets or valves will be turned off after the required usage has been accomplished. To conserve water, only the minimum quantity of water needed for the required usage will be expended.

Janitorial Closets: Janitorial closets/storage room may be assigned, if available, to the contractor by the Contracting Officer's Representative for the storage of bulk supplies inside the building. No other supplies or equipment may be stored on site. The Government must not be responsible for loss and/or damage to contractor's stored supplies, materials, equipment, or other personal belongings caused by fire, theft, accident, or otherwise. Failure to keep these facilities in a clean and orderly condition may result in the withdrawal of the use of such facilities.

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBLITIES

The Contractor must furnish all materials, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this Statement of Work.

a. The Contractor must furnish all supplies. The Contractor is responsible for placing these items in their normal place of use. NOTE: ALL toilet tissue supplied under this contract must be no less than 2-ply. There will be a sufficient stock of supplies (based on typical usage) including, but not limited to, toilet tissue and paper towels to ensure the facilities does not run out, especially over a weekend or Holiday.

b. The Contractor must furnish all tools, equipment, and janitorial supplies in sufficient quantities necessary to meet the requirements of this contract. Contractor- provided tools must not generate excessive noise that disrupts the work in progress. The Contractor must use cleaning agents of synthetic detergent that are low-odor, odor counteracting, and have germicide properties.

c. All power equipment and attachments, including power cable and extension cords, must be free from any defects. The Contractor must use only the FAA furnished power outlets designated by the COR or CO. See section 6 for further details.

d. No contractor furnished or owned commodity may be kept on FAA owned or leased space or property without approval in writing by the COR or CO. The Contractor must keep pilferable

Page 4 of 9 Version 1.0, Dated 1-29-2021 items under lock and key at all times and must provide the COR with a key in the event of an emergency.

e. The Contractor must provide the COR and Facility a binder with the complete list of Material Safety Data Sheets (MSDS) for ALL CHEMICALS being utilized to sanitize and clean the facility. The Contractor must also ensure that this list is updated whenever there are Chemical/ Product changes.

5. CLEANING SERVICES: Performance requirements for cleaning consist of the following each time an area is serviced. Furniture or other equipment (including waste bins) moved while performing cleaning services must be returned to their original position.

a. Clean/Wash Drinking Fountains. The tops and sides of the drinking fountains must be cleaned.

The adjacent walls must also be cleaned. Surfaces shall be free of streaks, spots, or smudges.

b. Empty/Wash Waste Bins. All waste bins must be emptied and plastic liners replaced. Any plastic liner with food wastes or that is soiled or leaking must be replaced with a new plastic liner. Waste bins must be washed inside and outside utilizing a disinfectant to remain free of odors. After washing, bins must be wiped dry and new plastic liners installed. Boxes, cans, bottles, and other items placed adjacent to waste bins and marked "TRASH" must also be removed and placed in waste dumpster outside. All waste collected must be disposed of in the nearest outside trash dumpster. Waste that falls on the floor and outside grounds during the waste removal must be picked up.

c. Empty/Wash Recycle Bins. Remove all receptacles from recycle bins and place in appropriate outside recycle dumpster. Any plastic liner with food wastes or that is soiled or leaking must be replaced with a new plastic liner. Waste bins must be washed inside and outside utilizing a disinfectant to remain free of odors. After washing, bins must be wiped dry and new plastic liners installed.

d. Empty Paper Shredder. Clean and empty the receptacle and vacuum paper shaft from exposed surfaces.

e. Empty/Wash Ash Trays. Store butts and ashes in metal containers until it is safe to include in the trash or dumpster. Clean all pedestal receptacles outside of the building. All ashtrays and ash receptacles must be emptied and cleaned free of tobacco residue. Trays to be washed utilizing a disinfectant to remain free of odors

f. Vacuum Carpets. Carpeted areas and mats must be vacuumed free of all loose soil and debris.

g. Sweep/Dust Mop. Concrete/quarry tile, terrazzo, metal, wood, and resilient flooring must be swept or dust mopped to remove all loose dirt, dust, and debris. Floors must be swept/dust mopped free of dirt and mopped with a disinfectant.

h. Damp Mopping. Prior to damp mopping, floors must be swept/dust mopped. Floors must be damp mopped with an industry standards cleaning solution to remove dirt, streaks, smears, and stains.

i. Clean Restrooms. Restroom fixtures, including water closets, urinals, lavatories, and sinks must be washed inside and outside utilizing a disinfectant, and must be free of stains and odors.

Brushes, sponges, and cloths that have been used to clean any other part of the restroom (including water closets, urinals, walls, floors, and partitions) must not be used to clean lavatories or sinks. Wainscoting, partitions, walls, and doors must be cleaned free of dirt, stains, and graffiti.

Mirrors must be cleaned and polished. All metal fixtures and hardware must be cleaned. If present, shower stall rooms and locker/dressing rooms must be considered part of the restrooms, and cleaned accordingly. Restroom supply dispensers (paper towels, toilet tissue, soap, and hand

Page 5 of 9 Version 1.0, Dated 1-29-2021 sanitizer) must be replenished. The Contractor must stock restrooms with sufficient supplies to ensure that the supplies last until the next scheduled service.

j. Dust Ledges/Counters/Other Flat Surfaces. All furniture, partitions, radiators, hand railings in stairways, grills, horizontal ledges, and sills must be dusted. Walls, doors, and partitions must be wiped clean (including glass in partitions and doors) to a height of 7'0" above the floor level. If present, chalk and marker trays, and erasers must be cleaned. All dry erase boards must be cleaned with a cleaning solution designed for dry erase boards. Corridor, lobby, and entrance walls and doors must be cleaned. Miscellaneous hardware and bright metalwork must be wiped clean.

k. Clean Walk-off Mats. Soil and moisture underneath mats must be removed and the floor must be cleaned as appropriate along with the rest of the floor. The mats must be returned to their original locations afterwards. The Contractor must report all walk- off mats worn out to the point of being ineffective.

l. Clean/Defrost Refrigerator. Clean and defrost the refrigerators located in the break room. Clean the inside of the refrigerator. Clean the outside of the refrigerator removing handprints, dirt and scuff marks. Only breakroom refrigerators are covered. Personal refrigerators in individual offices are not covered.

m. Clean Microwave. Clean interior and exterior of microwave oven to remove handprints, soil and food particles. Only breakroom microwave are covered. Personal microwaves in individual offices are not covered.

n. Clean Stove Top/Range Hood/Oven. Clean interior and exterior stove top, range hood and oven to remove handprints, soil and food particles.

o. Clean Kitchen Counters/Sinks/Other Fixtures. A commercial solution shall be used to remove streaks, stains, smudges, food residue, and other obvious soils.

p. Spot Cleaning. Smudges, fingerprints, marks, streaks, etc. shall be removed with a germicidal detergent from washable surfaces of walls, furniture, hardware, partitions, lockers, doors, fixtures, elevator doors/panels/buttons, stairwell handrails/guards, panels and picnic tables. After spot cleaning, surfaces shall have a uniform appearance and be free of streaks, spots, and other evidence of removed soil. Dust and foreign matter shall be removed from the frames, casings, sills, and glass.

q. Clean Window Blinds/Shades. Blinds and shades shall be damp wiped to remove soil and dust, using a commercially approved cleaner. Blinds and shades shall be free of streaks and smudges.

This does not include the Tower Cab blinds/shades.

r. Exterior Window Cleaning. Windows up to the second floor shall be washed using such instruments as to assure the cleaning is thorough. Windows shall be free of all traces of film, dirt, smudges, water deposits, and other foreign matter. Dust and foreign matter shall be removed from the frames, casings, sills, and glass.

s. Interior Window Cleaning. All window and adjacent trim. Glass will be thoroughly cleaned to keep it free of finger prints, smudges, streaks, and smears. This does not include the Tower Cab windows.

t. Spray Clean/Strip/Buff/Wax. Prior to spray cleaning, stripping, buffing and waxing. Floors must be damp mopped. Floors must be spray cleaned and buffed to remove traffic marks, heavy soil, etc. The material used for spray cleaning and buffing must contain a blend of detergents and polymers to emulsify surface soil and repair traffic areas. If loose residue is produced by buffing, it must be removed in a manner that must leave the floor clean without destroying the high gloss produced by buffing. When completed, a spray cleaned and buffed floor must have a uniform, high-gloss finish, free of scuff and heel marks. The floor finish must be uniform from wall to wall, including corners. Resilient flooring must be swept/dust mopped and stripped to remove all built-up wax and imbedded dirt prior to waxing. After application of wax, areas must be buffed (if required) sufficiently for maximum gloss and uniform sheen from wall to wall, including

Page 6 of 9 Version 1.0, Dated 1-29-2021 corners. The waxed floor must present a clean appearance free from scuffmarks or dirt smears.

Furniture or other equipment moved during floor stripping and waxing must be returned to their original positions.

u. Shampoo Carpets. Prior to shampooing, carpets must be vacuumed free of all loose soil and debris. Carpets must be shampooed free of streaks, stains, and spots, and must have a bright uniform color. Shampooing must be done by the water extraction method. After drying, furniture or other equipment moved for the shampooing must be returned to their original positions.

6. SPECIAL PRECAUTIONS: Some areas must be occupied by FAA employees performing official duties during the time contract work is being conducted. Therefore, the contractor must give special attention while conducting work in these areas. These areas contain critical and specialized power for the operation of equipment used by the FAA. At no time may the Contractor's power-driven equipment be plugged into any electrical outlet used by FAA equipment or racks and/or consoles.

Care must be exercised to prevent vacuum cleaners, buffers, mops, etc., from striking FAA electronics equipment and racks. The COR must assist the Contractor in working out the best and safest methods for the proper cleaning of these areas.

7. SPECIAL INSTRUCTIONS:

a. The Contractor must arrange for satisfactory supervision of the contract work. The contractor or his/her supervisors must be available at all times. The name of the supervisor must be submitted in writing through the COR to the CO.

b. Employee Training -The Contractor will be responsible for training his/her employees on the following subjects:

• Proper use and handling specified and approved detergents, supplies, and equipment.

This is including, but not limited to, personal protective equipment (PPE), biohazard clean up kits, etc.

• Care and maintenance of Contractor and Government furnished property.

• Familiarization with fire prevention and safety procedures. This must include fall protection if applicable for cleaning in high areas and proper use of ladders.

Documentation of this training will be made available to the Contracting Officer and/or their Representative upon request.

c. The Contractor must ensure each employee completes the appropriate security forms required by FAA, Personnel Security Division, in order to conduct local background checks and appropriate national agency checks. If the background security checks reveal the employee does not meet FAA’s suitability standards, he/she must not be allowed to work at the FAA facility. Security must notify the CO prior to notifying the Contractor to remove the employee from the facility.

The Contractor must submit to the COR a list of all employees by name who are to work at this facility not later than ten (10) days after receipt of contract award. The Contractor must likewise notify the COR in writing of any deletions or additions of employees performing under this contract immediately. The Contractor and his/her employees must be subject to all rules and regulations relative to entering and leaving the buildings and grounds for security purposes.

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d. There may be additional badging requirements at certain locations. Additional badging requirements may include a second form of photo ID.

e. Additional Airport Authority Insurance Requirements may be required at the sites below.

f. The contractor is responsible for all government-furnished keys and access cards. The contractor must bear the cost of replacement keys and re-coring and all applicable locks if the keys and/or access cards become lost or destroyed.

SERVICES SPECIFIC TO EACH LOCATION.

Please Note: Facility-specific requirements contained in this section are in addition to all other requirements contained in the SOW, and to the extent that there are any inconsistencies, the facility-specific requirements must control.

a. Janesville ATCT 3926 S Oakhill Rd Janesville, WI 53546

Janitorial Service to be performed: Facility to be cleaned encompasses approximately 3,661 square feet.

Front entrance 500 sq. ft.

AT Managers Office & Hallway 288 sq. ft.

Other offices 953 sq. ft.

Tower Cab Restroom 60 sq. ft.

First Floor Restroom 60 sq. ft.

Tower Cab 400 sq. ft.

Stairs and Landings 1400 sq. ft.

Hours Service is to be performed: Service shall be performed in the above areas three days each week, Monday, Wednesday, and Friday, between the hours of 4:00 p.m. and 9:00 p.m. excluding holidays. Contractor personnel need to be aware of times when Air Traffic is particularly heavy and therefore, adjustment of hours may be required to perform the necessary work.

1. DAILY

a. Sweep all tiled floors using chemically treated absorbent dusting tools. Sweep and damp mop entrance ways and spot-clean as necessary. Police all carpeted areas, removing obvious debris.

b. Vacuum all carpeted areas, using an industrial type vacuum.

c. Clean rest rooms, wet mop tiled floors using disinfectant solution. Clean all urinals, commodes and lavatories inside and out to disinfect, remove stains, scale and odors. Clean all mirrors, wipe and polish all plumbing hardware with a nonabrasive solution approved for use on chrome finish. Spot clean private partitions, walls and doors. Fill soap dispensers

Page 8 of 9 Version 1.0, Dated 1-29-2021 and check and clean as necessary to assure proper operation. Provide and maintain an adequate supply of hand towels and toilet tissue.

d. Empty wastebaskets and containers, dispose of waste paper, trash and other extraneous materials. Replace liner as necessary. In case of leakage, damp wipe receptacle, and clean to remove all residue.

2. WEEKLY

a. Vacuum AT Managers Office.

b. Clean and wet mop all tiled floors and entrance ways using soap or detergent solution, appropriate to flooring materials. Remove all oil and tar marks. Buff. Spot wax traffic areas.

c. Dust surface of all furniture, fixtures, windowsills, window frames and tower consoles.

Clean finger marks from desk tops and tower consoles. Clean sink in tower cab.

d. Sweep all stairs.

e. Empty dumpster of trash and remove from site. Dumpster is to be provided by contractor.

Provide recycling containers, three (3} 20-gallon each, if required, in buildings and a recycling dumpster.

3. MONTHLY

a. Wash inside and outside of main entrance (located in the breezeway), windows with cleaning materials that will not file, streak or stain. Wipe up all spills and drips.

b. Wash all Tower Cab windows, inside and out, during daylight hours. Use methods and materials that neither streak nor smudge. Wipe up all drips and spillage.

c. Clean and wet-mop circular stairs to cab floor.

4. QUARTERLY

a. Remove soiled spots from walls, doors and woodwork. Use warm water and appropriate cleaning solution. Ensure surfaces are dried and free of streaks.

b. Spot clean metal doors and frames, door louvers and air conditioner louvers. Use warm water and appropriate cleaning solution. Wipe up all drips and spillage.

5. SEMI-ANNUALLY (November and May)

a. Wash all metal walls at ground level.

b. Wash blind slats and clean the tapes with stiff brush or washing.

c. Wash all light fixtures. Use warm water and appropriate cleaning solution. Wipe up all drips and spillage.

d. Strip old wax from all tiled floor areas, reapply even coats of non-skid wax and buff to a uniform gloss finish. All surfaces adjacent to the floor shall be clean and free of wax and scuff marks.

e. Wash all windows, inside and out, during daylight hours. Use methods and materials that neither streak nor smudge. Wipe up all drips and spillage.

8. OTHER

Policing Grounds: Paper, bottles, cans, and all other trash and refuse must be removed from all grounds, sidewalks, and interior courts within the facility grounds as needed. All removed items must be deposited in the nearest waste container.

Emergency Services: In the event that an emergency situation occurs, such as flooding, glass breakage, biohazard cleanup, spillage of liquids, etc., prior to or after normal working hours, the Contractor must be required to provide clean up services.

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Lost and Found Property: It is the Contractor's responsibility to ensure that all articles of possible personal or monetary value found by the Contractor's employees are turned in to an office designated by the COR.