Attachment 1-SOW.pdf

STATEMENT OF WORK

Administrative Support Service (Non-personal Services) 1 October 2025 – 30 September 2026 (Base Year)

Request Base plus Four (4) Options

1.0 SCOPE:

This is a non-personal services contract. The contractor shall provide individuals to perform receptionist/clerical/secretarial/administrative support services as required.

Core duty hours will be between 0500-1700 Monday through Friday on either a 4/10, 5/4/9, or 5/8 schedule depending on workload requirements with 30 minutes for lunch.

The contractor must provide coverage with a fully qualified replacement for any absences, unless permission is received in advance from the Contracting Officer. The contractor shall be responsible for administration, supervision, training of contractor personnel, and any special supplies not set forth herein. The government may require from 1 to 20 personnel at any given time as will be specified on individual task orders.

The Contractor shall not proceed with any verbal or written change(s) to the scope of work from sources other than the Contracting Officer, who will provide changes in writing.

2.0 OBJECTIVE

Provide the government with administrative support and clerical nonpersonal services in such a manner as to ensure effective and efficient day-to-day operations.

3.0 PLACE OF PERFORMANCE

The place of performance is Anniston Army Depot (ANAD), AL.

4.0 ADMINISTRATIVE SUPPORT

The contractor shall provide all labor, supervision of contractor personnel, and other nonpersonal services necessary to perform administrative support services. NO

PERSONAL SERVICES WILL BE PROVIDED.

Overall supervision of contractor personnel shall be performed by the Contractor Program Manager (PM). The contractor shall work in specific areas handling different situations, problems, and work according to the job description in the contract and delivery orders and the general instruction, priorities, duties, policies, and program goals as communicated to the Contractor PM by the Government Point of Contact/Contracting Officer Representative (COR) and the Contracting Officer.

5.0 ADMINISTRATIVE ASSISTANT

Duties include, but are not limited to, the following:

a. Courteously receives visitors/customers. Regulates the flow of visitor traffic, if required. Refers unannounced or invited visitors to waiting area and notifies government personnel that they have a customer(s). Maintains the waiting area ensuring it is neat and professional in appearance.

b. Receives telephone calls in a courteous manner. Answers basic questions and/or forwards call to the appropriate employee.

c. Date/time stamps all incoming mail and distributes in accordance with office policy.

d. Signs for incoming deliveries, logs them in and calls appropriate person for pickup.

e. Type, photocopy, mail and shred documents as required.

f. Takes and transcribes notes at staff meetings or other meetings and conferences.

6.0 DUPLICATING MACHINE OPERATOR

Provide the government with non-personal, printing plant services in such a manner as to ensure effective and efficient day-to-day operations. Defined duties required by the position are:

a. Receive, screen, and validate work requests from various organizations internal to Anniston Army Depot.

b. Logs requests in and assigns order number using a computer database.

c. Operate 3 each Canon ImagePress V700 multifunction devices.

d. Maintain operational capability of copiers by replacing toner, staples and paper stock.

e. Operate a large Bostich Model 17 heavy duty stapler.

f. Operate a Challenge Model Tital 265 heavy duty paper cutter.

g. Operate a Challenge EH 3C paper punch machine.

h. Operate a Duplo 915 paper folding machine.

i. Operate a pallet jack to move supplies, etc.

j. Wear required Personal Protective Equipment (PPE).

7.0 SECRETARY III

Duties include, but are not limited to, the following:

a. Provide clerical support for inputs and access to contracting automated systems to include Procurement Desktop Defense (PD2) and Virtual Contracting Enterprise (VCE) to one sole individual in the Directorate of Contracting.

b. Manage all hard copy filing and printer requests for one sole individual.

c. Accompanies and provides navigation guidance to all required site visits and meetings. The term “required” is dictated by the Contracting Officer.

d. Take and transcribes notes at staff meetings or other meetings and conferences.

e. File documents, both virtually and locally.

f. Provides visual assistance to one individual in the Contracting Office for various tasks on an as needed basis.

g. As required, provides intermittent occasional support to contracting front office as follows:

1) Receives telephone calls for front office in a courteous manner. Forwards calls to the appropriate employee.

2) Date/time stamps all incoming mail and distributes in accordance with office policy.

3) Signs for incoming deliveries, logs them in and calls appropriate person for pickup.

4) Courteously receives visitors/customers. Regulate the flow of visitor traffic, if required. Refers unannounced or invited visitors to waiting area and notifies government personnel that they have a customer (s).

5) Provide set-up support for conference room events, including logging into web-based medial and dialing in to teleconference and video-conferences.

h. On rare occasions, may be required to situationally telework in support of the one sole individual in the Directorate of Contracting as referenced in paragraph a. above.

7.1 QUALIFICATIONS OF PERSONNEL

a. Contractor personnel shall have the ability to comprehend and perform multi-step tasks of an office administrative nature with accuracy.

b. Must be proficient in MS Office, typing 40 words per minute.

c. Must be able to operate telephone, both stationary and cordless.

d. Must be able to maintain a filing system.

e. Must be able to speak, write and understand the English language proficiently.

f. Must dress appropriately for a professional office.

g. Must have "people skills"; the ability to pleasantly interact with a variety of personalities. ·

h. Must have computer skills and be able to operate a personal computer with email, and basic spreadsheets and text document capabilities.

8.0 CONTRACTING OFFICER REPRESENTATIVE (COR) GOVERNMENT POINT

OF CONTACT (POC)

The Government may assign a COR/POC to each delivery order issued under this contract. The duties of the COR/POC are outlined below.

The COR/POC acts as an interface between the contractor and Contracting Officer with oversight for such matters as verification of invoices and submission to the Contracting Officer, contract administration functions as delegated by the Contracting Officer, and communication with the requiring organizations and the contractor.

The COR/POC will provide guidance to the contractor, monitor day-to-day activities of the contractor personnel providing clarification of the scope of work, deliverables, and performance criteria for the products/tasks required; maintain a professional distance from the contractor personnel; if appropriate, ensure proper communication with the contractor, technical discussion is appropriate, but the CORIPOC will not tell the contractor how to do the job. COR/POC will verify the contractor's time sheet and sign prior to sending to the Contracting Officer for processing, and will participate in the performance evaluation of the contractor.

9.0 CONTRACTOR PM

The contractor will have a Program Manager whose primary duties include:

Providing supervision to the contractor employees; approving and signing overtime, employee work schedules, time-off and other requests; approving promotions and monetary increases; hiring and termination recommendations; submission and approval of contractor payroll data; will be familiar with the requirements of the Service Contract Act and Contractor Employee Handbook; administer discipline when necessary; maintains communication with employees and COR/POC; maintains cost and man hour reporting to the COR/POC.

10.0 CONTRACTOR TRAINING

The contractor must possess demonstrated knowledge of the following software applications upon employment:

Microsoft Office (including Outlook for email) Microsoft Word, Excel, Power Point

11.0 DELIVERABLES

All deliverables must meet professional standards. The contractor will be responsible for delivering all end items specified. The following are deliverables, which fall in the scope of this task.

a. Reports: Monthly Activity Report Monthly Performance and Cost Report

b. Criteria for acceptance: The contractor shall submit a monthly activity report in contractor format. This activity report shall include a list of all work assigned and accomplished and all work in progress. The contractor shall also submit a monthly Performance and Cost Report. This report shall use the contractor letterform and format. The report shall provide expenditures to date as well as the contract funds balance.

12.0 GATE CONTROL

ANAD is a limited access installation with controlled entry. All personnel entering or exiting the installation may experience a delay in doing so due to vehicle inspection, registration, etc. No price adjustments will be made for any delays resulting from gate closures or controls.