Attachment 1 SOW D-21 Alarm Reporting Software Windows 11 Upgrade.pdf
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- Attached to
- NOTICE OF INTENT TO AWARD SOLE SOURCE
- Solicitation number
- FA568226QA070
About this file
This is a Statement of Work for the upgrade of the D-21 Windows 11 Alarm Reporting Software system at Aviano Air Base, Italy, dated 14 July 2026.
The contractor shall upgrade the existing Monaco Enterprises D-21 CPU equipment to Windows 11 RMF-ready software and implement the D-21 V2 technology upgrade, which includes significant reduction or elimination of database corruption, continuous system uptime through nightly backups and periodic archives, automatic database archiving on schedule, and encrypted radio support for the RID7000 to support the RFM-X in encrypted mode with shared frequency capability for legacy and encrypted radios. The contractor must troubleshoot the bay door module in the PPE laundry room (door controller 192.168.19.151), relocate the existing rack from BDOC to an adjacent comm room, relocate the video camera feed to the BDOC floor as wall-mounted, and relocate the NCOIC workstation to the BDOC/ECC floor. The contractor shall provide RMF Ready scan results after applying DISA STIGs for each server and workstation.
At Fire Station 1 ECC/Supervisors Office (Building 1434) and Alt ECC Building 1140, the contractor shall provide and install multiple CPUs (S1, C1, V1, VIDS1, VIDC1, VIDC2 at Building 1434; S2, VIDS1, VIDC1, VIDC2, VIDC3 at Building 1140), each configured with the Base's current D-21 database, D-21 V2 software upgrade, transferred existing licenses, new software dongles, replacement monitors and KVM extenders as required, and complete system backup and validation. The contractor shall provide one-year warranty on all new equipment, up to four hours of onsite D-21 operator training, and comply with U.S. holidays. Aviano Air Base shall provide site access, facility support, the current D-21 database 60 days prior to mobilization, power supply, network connectivity, personnel availability for training, and equipment disposal services.
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Text version
Statement of Work for
D-21 Windows 11 Alarm Reporting Software Upgrade at
Aviano Air Base, Italy
14 July 2026
Scope of Work. To ensure minimal downtime and avoid failures caused by aging equipment the contractor shall upgrade the existing Monaco Enterprises D-21 CPU equipment at Aviano Air Base to ensure the D-21 system runs at optimal performance levels allowing Base dispatchers to take full advantage of the system’s feature set. The upgrade shall include the current Windows 11 RMF ready software.
Relocation of Equipment. The contractor shall troubleshoot the bay door module located in the PPE laundry room to determine the power status (the door controller 192.168.19.15 is not currently working.
The contractor shall relocate the existing rack from BDOC (outside NCOIC office) to adjacent comm room. The contractor shall relocate the video camera feed from the NCOIC office to the floor of BDOC (wall mounted). The contractor shall relocate the NCOIC workstation to the floor of BDOC/ECC.
D-21 V2 Technology Upgrade. D-21 Alarm Reporting Software shall be upgraded to D-21 V2 to improve both reliability and security of the D-21 Alarm Reporting Software. After the upgrade the system shall be able to provide the following:
• A significant reduction and/or elimination of database corruption. This will eliminate a host of potential corruption issues that can occur and increase the reliability of database writes, along with significant query speed increases.
• Continuous system up-time – The D21 through nightly database backups and periodic database archives shall not shut down all the RIDs nor disconnect from the database, resulting in continuous system up-time.
• Automatic database archiving – The D21 database shall be able to be automatically archived on schedule rather than having to rely on remembering or reminders for database cleanup.
• Encrypted Radio Support- The D21 shall have the capability to configure the RID7000 to support the RFM-X in encrypted mode and support shared frequency for legacy and encrypted radios.
Responsibilities. The following items will be performed by contractor’s trained personnel as part of the requirement:
Troubleshooting/Relocation of Equipment. The contractor shall troubleshoot the bay door module located in the PPE laundry room to determine the power status due to the Door controller
192.168.19.151 being currently in non-functional status.
The contractor shall relocate existing rack from BDOC (outside NCOIC office) to adjacent comm room.
The contractor shall relocate the video camera feed from the NCOIC office to the floor of BDOC (wall mounted).
The contractor shall relocate the NCOIC workstation to the floor of BDOC/ECC Technology Upgrades. The contractor shall update the D-21 system with RMF Ready upgrade and provide a copy of the RMF Ready scan results once the DISA STIG’s are applied for each server/workstation.
Fire Station 1 ECC/Supervisors Office (building 1434). The contractor shall provide the following:
The contractor shall provide and install one (1) repair by replace CPU ( S1 ) to include:
One (1) rack mount CPU, keyboard & mouse The contractor shall configure the CPU with Base’s current D-21 database.
The contractor shall configure with D-21 V2 software upgrade.
The contractor shall transfer the existing software licenses to the new CPU.
The contractor shall provide the new software dongle.
The contractor shall remove the existing software dongle through the installation technician.
The contractor shall remove the existing CPU from the current installed Monaco Enterprises system.
The contractor shall replace two (2) widescreen monitors and one (1) dual KVM extender for new CPU compatibility.
The contractor shall provide and install one (1) repair by replace CPU ( C1 ) and relocate to the ECC floor to include: one (1) rack CPU, keyboard & mouse.
The contractor shall configure with D-21 V2 software upgrade.
The contractor shall transfer the existing software licenses to the new CPU.
The contractor shall provide the new software dongle.
The contractor shall return through the installation technician the existing dongle.
The contractor shall remove the existing CPU from the current installed Monaco Enterprises system.
The contractor shall replace two (2) widescreen monitors and one (1) dual KVM extender for new CPU compatibility.
The contractor shall provide and install one (1) repair by replace CPU ( V1 ) to include one (1) rack view generator CPU.
The contractor shall configure the CPU with Base’s current D-21 database.
The contractor shall transfer the existing software licenses to the new CPU.
The contractor shall provide the new software dongle.
The contractor shall return the existing software dongle through the installation technician.
The contractor shall decommission the existing CPU from the current installed Monaco Enterprises system.
The contractor shall provide and install one (1) repair by replace CPU ( VIDS1 ) to include: one
(1) rack mount CPU.
The contractor shall configure the CPU with Base’s current D-21 database.
The contractor shall transfer the existing software licenses to the new CPU.
The contractor shall provide the new software dongle.
The contractor shall remove the existing software through the installation technician.
The contractor shall decommission the existing CPU from the current installed Monaco Enterprises system.
The contractor shall provide and install one (1) repair by replace CPU ( VIDC1 ) to include: one
(1) rack mount CPU.
The contractor shall configure the CPU with Base’s current D-21 database.
The contractor shall transfer the existing software licenses to the new CPU.
The contractor shall provide new software dongle.
The contractor shall return through the installation technician to the existing software dongle.
The contractor shall decommission the existing CPU from the current installed Monaco Enterprises system.
The contractor shall provide and install one (1) dual KVM extender for compatibility with the new CPU (for the large screen monitor).
The contractor shall provide and install one (1) repair by replace CPU ( VIDC2 ) to include one (1) rack mount CPU.
The contractor shall configure the CPU with Base’s current D-21 database.
The contractor shall transfer the existing software licenses to the new CPU.
The contractor shall decommission from the Monaco Enterprises system the existing CPU.
The contractor shall replace one (1) widescreen monitor and one (1) dual KVM extender for new CPU compatibility.
The contractor shall provide and install one (1) replacement rack tray and one (1) replacement KVM drawer in existing rack at Bldg 1434 for compatibility with the new CPU’s.
Alt ECC Building 1140. The contractor shall provide the following:
The contractor shall provide and install one (1) repair by replacing CPU ( S2 ) to include one (1) rack mount CPU, keyboard & mouse.
The contractor shall configure the CPU with Base’s current D-21 database.
The contractor shall configure with D-21 V2 software upgrade.
The contractor shall transfer the existing software licenses to the new CPU.
The contractor shall provide the new software dongle.
The contractor shall return through the installation technician the existing software dongle to Aviano Air Base.
The contractor shall decommission the existing CPU from the currently installed the Monaco Enterprises system.
The contractor shall replace one (1) widescreen monitor and one (1) single KVM extender for new CPU compatibility.
The contractor shall provide and install one (1) repair by replace CPU ( VIDC3 ) to include one
(1) rack mount CPU.
The contractor shall configure the CPU with Base’s current D-21 database.
The contractor shall transfer the existing software licenses to the new CPU.
The contractor shall provide a new software dongle and return the existing one to Aviano Air Base through the installation technician.
The contractor shall decommission the existing CPU from the Monaco Enterprises system.
The contractor shall provide one (1) dual KVM extender for compatibility with the new CPU/ The contractor shall provide and install one (1) replacement rack tray in existing rack at Bldg 1140 for compatibility with the new CPU’s.
The contractor shall provide and install one (1) replacement KVM drawer in existing rack at Bldg 1140 for compatibility with the new CPU’s.
The contractor shall perform complete back-up of the system database and reports.
The contractor shall verify network connectivity at all installation facilities.
The contractor shall validate the system performance after installation.
The contractor shall provide standard forms, system drawings, and documentation to detail the work that has been completed.
Aviano Air Base responsibilities. Aviano Air Base shall provide the following:
• site and facility access for personnel performing installation work and training
• Mission Partner point of contact for the duration of the contract
• copy of current D-21 database at least (60) days prior to mobilization
• lifts / ladders for elevated work, as required
• 220VAC power via standard outlet / receptacle to within 5 feet of equipment installation locations
• any additional security hardening testing beyond a SCAP test report
• entering D-21 system information into DoD database (eMASS) as needed for the Risk
Management Framework process
• onsite electrician or other legally authorized & qualified customer representative to troubleshoot equipment, as required, during onsite installation mobilization
• Base network/ethernet capability in place for the relocated equipment discussed above
• disposal of decommissioned equipment in accordance with base disposition services policies (the contractor technician shall clean the installation area(s) of debris/waste and place in a customer provide waste container for removal by Base waste removal services)
• suitable debris/waste container to the technician for project clean-up and final disposal per standard base waste removal services
• operators and administrators’ availability for training during onsite mobilization.
Standard Warranty. For all the new equipment installed the contractor shall provide a one-year warranty. Under this warranty the contractor shall repair or replace any defect of material or workmanship of equipment manufactured within 12 months from the date of delivery but no more than 14 months after the date of shipment, whichever is earlier.
Training. The contractor shall provide onsite training on the installed system. Proper user training on installed equipment is essential to ensure the system operates at its optimal level. The contractor shall provide up to 4 hours of D-21 operator training after system initialization while the installation technician is on-site. The contractor instructor/s shall train users how to navigate the system’s user interface, provide instruction on interpreting the display information, and show the user how to respond to any alarms or alert conditions.
US America Holidays. The contractor shall not be requested to perform work on the below listed holidays:
New Year’s Day 1st Jan Martin Luther King’s Birthday 3rd Monday in January President’s Day 3rd Monday in February Memorial Day Last Monday in May Juneteenth day, 19 June Independence Day As stated on current year calendar Labor Day 1st Monday in September Columbus Day 1st Monday in October Veteran’s Day As stated on current year calendar Thanksgiving Day 4th Thursday in November Christmas Day December 25
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