Attachment 1 SOW A0001.pdf

Attachment 1: 19GE50-22-R-0044 Amendment 0001 US Embassy Lima, Peru

GSO Warehouse Outsourcing

STATEMENT OF WORK

C.1 WORK REQUIREMENTS

C.1.1 General

The Contractor shall perform warehousing and storage services in Lima, Peru for the furniture and appliance pool inventory, document archives, and other assets owned by the U.S. Government for twelve (12) consecutive months.

During the term of the service agreement, the contractor shall perform, without limitation, moving services, warehouse operations, related administrative functions, and other services described in this document in an indoor warehouse facility owned/rented by the Contractor (minimum 2,500

sq. m. area space with a minimal height of 10 meters) located in Lima, and not more than 20 km from the Embassy, which is located at Encalada Avenue Block 17, Santiago de Surco, Lima - Peru.

The Contractor shall furnish all managerial, administrative, and direct labor personnel necessary to accomplish the work in this contract. Contractor employees shall be onsite only for contractual duties and not for other business purposes. The contactor shall furnish all personnel to meet the standards established in this contract.

C.1.2 Personnel

The Contractor shall provide a qualified work force meeting the contract requirements, including sufficient laborers to carry out the tasks plus a Project Manager. The workforce shall be able to provide the services identified in Section C.2.

C.1.3 General Requirements

C.1.3.1 Definitions

"General Instructions" mean those instructions, directives and guidelines that apply to all warehouse support service personnel.

“FAP Inventory” means Furniture and Appliance Program inventory.

"Chancery" means the Embassy building.

“CMR” means the official residence of the ambassador. "Daily" means 5 days per week, on each non-holiday workday.

"DCMR" means the official residence of the Deputy Chief of Mission.

“Work Order” means a task or work instructions given to the contracted laborer with a specific timeline for completion. These are issued daily and indicate the routine actions that are expected of the contractor per the contract.

“GSO” means the General Services Office

“Embassy” means the United States Embassy

“USG” means Unite States Government

C.1.4 The Contractor shall prepare general instructions for the work force. The Contractor shall provide drafts to the Contracting Officer’s Representative (COR) for review within thirty days after award of the contract. The COR must approve these general instructions before issuance.

C.1.5 Duties and Responsibilities

Contractor shall schedule warehouse support services requirements to ensure that these are done in the order and time frame that are most efficient and have the least impact on normal operations.

They are to be performed on a daily basis. Due to security escort requirements, programmatic needs, customer service standards, and resource constraints, the contractor must closely coordinate delivery schedules with the COR. For an urgent request, the CO may order services orally and with less advance notice. Such orders will be confirmed in writing the following workday.

C.2 TYPES OF SERVICES

Standard Services shall include the following:

C.2.1 Warehouse storage

a) The facility shall have the availability to receive, store, and account for equipment, appliances, supplies and materials as required by the Embassy. These items may consist of different types of equipment, appliances, furniture and supplies in various sizes and weight intended for the sole and explicit use by Embassy.

b) The gross warehousing storage space must be adequate to safely store and rack the inventory with a physical layout and loading/unloading docks for Embassy use only and cannot be shared with other companies.

c) Warehouse space offered must be in a quality building, either a new, modernized building, or one that has undergone restoration or rehabilitation for the intended use. Quality racks must be used to safely stack FAP inventory. The Contractor shall provide a valid occupancy permit for the intended use of the Embassy and shall operate the building in conformance with local codes and ordinances. Will maintain a clean and safe work environment.

d) The space shall be free of all asbestos-containing materials, except undamaged asbestos flooring in the space or undamaged boiler or pipe insulation outside the space, in which case an asbestos management program conforming to U.S. Environmental Protection

Agency (EPA) guidance shall be implemented.

e) The Embassy requires a secure and segregated storage area. At minimum, an enclosed area with lockable gate entrances and doors.

f) The owner shall ensure that the warehouse space complies with all Peruvian applicable fire and safety codes, standards, and regulations necessary for awarding the contract.

g) Must carry full liability insurance on as USG assets.

Performance standard: 100% of USG property properly stored

C.2.2 Warehouse Operations

Contractor shall provide under this contract the following services: receive, prepare for deliver, clean, repair (includes appliances and furniture) and support GSO staff at annual inventory for all

USG property stored at the Contractors facility.

C.2.2.1 Receiving Operations

GSO is responsible for officially receiving items that are delivered to the Embassy. In performing these duties, GSO staff will prepare and file the receiving reports, keep track of items received and issued, and sign for receipt of items/supplies delivered to the Embassy. The contractor, in performing receiving operations as described in this section, shall be responsible for the physical unloading, unpacking, scanning, tagging, repacking, and placing of items received by GSO into their designated warehouse spaces by utilizing motorized and manual equipment to safely handle material.

(a) Shipping containers – Full Container Load (FCL)

i. Unload shipping containers and crates at the warehouse.

ii. Dismantle and unpack shipping containers and crates.

iii. Repack and clean opened containers and crates as needed after inspection of received items by GSO staff.

iv. Store received items into designated warehouse/storage spaces within a maximum of 3 days after receipt by GSO staff.

v. Coordinate the proper disposal of shipping containers and crates when requested by the Government.

Performance standard: Contractor shall complete unloading, unpacking, and repacking of 20' to

40' shipping containers and crates within 4 hours after receipt of work order. Contractor shall complete placement of items into designated spaces within 3 days of work order receipt. No more than one late receiving/unloading operation per month.

b) Shipping boxes – Less than Container Load (LCL)

i. Unload shipping boxes at the warehouse.

ii. Dismantle and unpack shipping boxes.

iii. Repack and clean opened boxes as needed after inspection of received items by GSO staff.

iv. Store received items into designated warehouse/storage spaces.

v. Coordinate the proper disposal of shipping boxes and packing materials when requested by the Government.

Performance standard: Contractor shall complete unloading, unpacking, and repacking of shipping boxes within 4 hours upon the receipt of work order. Contractor shall complete placement of items into designated spaces within 3 days of work order receipt. No more than one late receiving operation per month

C.2.2.2 Standard Warehouse Services

a) Picking of items

i. Select items in stock per each service requested for delivery.

ii. Contractor must support GSO Staff to scan items and properly label them for delivery.

Performance standard: Contractor shall complete the picking process 7-business days prior schedule delivery time. No more than one late order per month.

b) Prepare items for delivery.

i. Dust and clean all furniture and furnishings, including household furniture, appliances, lamps, office furniture, and office equipment prior delivery.

Drawers should be fixed if not closed properly.

ii. All residential wood furniture should be polished prior to delivery.

iii. All soft furniture should be clean prior delivery.

Performance standard: Contractor shall complete cleaning of all furniture (hard and soft), appliances, and equipment prior to the scheduled delivery time. All furniture, appliances, and equipment in warehouse shall be free of dust, dirt, and sticky surfaces prior to issuance to the customers. No more than one late order per month, and no more than one customer complaint per month.

c) Storing / Organizing / Re-stock

i. Re-arrange and/or re-stock items after delivery to or pick up from specified locations.

ii. Pack and wrap furniture, equipment, and related items for storage and delivery.

iii. Items must be properly packed and wrapped to prevent damage, including the corners.

iv. Craft wrapping paper and hard cardboard paper boxes shall be used in case of easily damaged items.

v. USG will provide all FAP furniture and appliances to include parts for maintenance and service

Performance standard: Contractor maintains and has full accountability of stock as determined by spot COR inspections.

d) Maintenance and Cleaning of Contracted FAP Warehouse

i. Sweep and wet mop all floor areas in the warehouses on a weekly basis

ii. Sweep all floor areas in the warehouse whenever a large shipment or delivery has been made.

iii. Maintain a clean and neat warehouse, dusting, sweeping and mopping as needed to meet the performance standard.

iv. Remove trash from the facility in accordance with local waste management regulations

Performance standard: Floors and shelving shall be free of dust, mud, sand, and other debris.

Corridors shall be free of any boxes, crates, packing supplies, or property items. No more than one COR complaint per month.

C.2.3 Hard furniture maintenance and repair

i. Contractor shall repair and refinish all hard furniture in stock.

ii. All hard furniture received at Contractor’s warehouse must be visually reviewed in order to confirm condition, if repair is required must be properly labeled and schedule for repair.

iii. Contractor shall ensure all furniture is in good condition upon receipt, and prior to delivery and dispatch.

iv. Notify the COR 90-days in advance when par stock levels need replenishment

Performance standard: All furniture must be repaired within seven (07) business days after condition identification. No more than two repairs late per month.

C.2.4 Soft furniture maintenance and repair

i. Contractor shall clean and shampoo all soft furniture in stock, such as but not limited to: sofas, loveseats, easy chairs, occasional chairs, dining chairs, and office chairs.

ii. All cushioned furniture shall be free of dust, dirt, and sticky surfaces when delivered to the customers.

iii. All soft furniture received at Contractor’s warehouse must be visually reviewed in order to confirm condition. If cleaning is required, item must be properly labeled and schedule for cleaning services.

iv. Contractor shall ensure all furniture is in good condition upon receipt, and prior to delivery and dispatch.

v. Notify the COR 90-days in advance when par stock levels need replenishment

Performance standard: Contractor shall complete cleaning of all cushioned furniture items no more than 48 hours prior to delivery. No more than two late cleanings per month, and no more than one customer complaint per month.

C.2.5 Appliance maintenance and repair

i. Appliance repairs should be conducted in residences when feasible

ii. If an appliance requires extensive repair, remove existing appliance to off-premise site for repairs and replace with a functional appliance in the residence.

iii. Contractor shall repair and clean any damaged or non-functional appliances and contact the COR for disposition if projected repair costs exceed appliance value.

iv. Contractor shall ensure all furniture is in good condition upon receipt, and prior to delivery and dispatch.

v. Contractor shall install and uninstall appliances during the make ready.

vi. Emergency replacements (range or refrigerator) must be completed within 24-hours.

vii. USG will supply spare parts for the regular maintenance of appliances.

viii. Notify the COR 90-days in advance when par stock levels need replenishment.

Performance standard: All appliances must be repaired within seven (07) business days after condition identification. No more than two repairs late per month. All emergency services completed with 24 hours of notification.

C.2.6 Inventory Support

i. Assist in maintaining inventory of stored items and their locations.

ii. Update and maintain accuracy of all inventory and documents pertaining to items in inventory. (An updated inventory list will be provided to the successful offeror by appropriate Embassy staff).

iii. Notify the GSO Staff of any discrepancies or damage to items in inventory within

24 hours.

iv. Assist in conducting random spot-check inventories with the COR on monthly basis. Resolve inventory discrepancies within 24 hours

v. All stacked furniture and equipment must be made accessible for GSO staff to scan each Tag Number (QR). All items must be returned to their original position

(or designated location) after verification.

Performance standard: Items shall be moved, counted, and verified according to the designated inventory schedule. No more than three incorrect counts per year. Contractor shall comply with 100% inventory schedule shall be provided a minimum of 4 hours prior to the performance of inventory activities. Upon request, the Contractor may be asked to provide spot counts to the Government. The Embassy staff will also conduct an annual count of the entire inventory. The contractor is responsible for any discrepancies found during spot, monthly, or annual inventories..

C.2.7 Property Disposal & Auctions

i. Assist Embassy staff in conducting online or in-person FAP auctions once a quarter

ii. Moving, creating lots, cleaning, preparing, and loading items for property disposal sale.

iii. Move designated items from the warehouse to sale display areas.

iv. Sort and place items into individual lots as designated by the GSO staff.

v. Wipe, sweep, brush, or otherwise clean items in preparation for display.

vi. Safeguard all items against damage or theft.

vii. After the sale, load items for delivery in trucks, vans, and other delivery vehicles.

Performance standard: Contractor shall complete creating lots and preparations for disposal sale

21- business days prior to the auction. The contractor will be given at least 30 calendar days to perform all disposal sale preparation activities. No more than one day’s delay per auction.

C.2.8 Security

i. The Contractor shall provide a level of security which reasonably deters unauthorized entry during regular and non-duty hours. The Embassy considers a security alarm reasonable.

ii. Safeguard all Embassy property and materials from theft, misuse, and damage.

iii. Permit only authorized personnel access to the Embassy inventory/items and maintain a daily sign-in log.

iv. Respond to reports of missing or stolen items. Take actions to manage the resolution of missing or stolen item reports, including taking actions to cause the replacement of items, if required.

v. Overall security shall also include deterring loitering or disruptive acts in and around the space during duty hours.

vi. In accordance with requirement above, Warehouse shall be adequately alarmed with 24-hour monitoring to prevent unauthorized entrance and meet all local fire and safety standards.

vii. The Contractor shall plan individual work schedules that do not exceed 48 hours per week.

Performance standard: Contractor shall be responsible to maintain the area in a condition that protects the property stored in the space. This includes protection from all forms of nature and theft. The facility must have a surveillance security system 24/7.

C.2.9 Utilities and Services

The Contractor cost will include the following utilities and services on a daily basis unless a different frequency is specified herein. The fixed monthly rate will include utilities and services; there will not be separate billing for utilities and services.

a) Utilities shall include:

i. Lights

ii. Electrical power for Special Equipment (220 v) as requested by the

Contracting Officer

b) Other services shall include:

i. Trash Removal

ii. Internet (wired and wireless)

iii. Security

iv. Janitorial

v. Pest and Rodent Control—to include termite mitigation

Performance standard: All services will be inspected by Embassy personnel and discrepancies reported to contractor for correction and/or repair.

PART III - LIST OF DOCUMENTS, EXHIBITS, AND OTHER ATTACHMENTS

SECTION J - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS

J.1 LIST OF ATTACHMENTS

EXHIBIT A - CONTRACTOR FURNISHED PROPERTY

EXHIBIT B - GOVERNMENT FURNISHED PROPERTY

EXHIBIT A - CONTRACTOR FURNISHED PROPERTY

The Contractor shall provide all equipment, materials, supplies, and clothing required to perform the standard and temporary additional services as specified in this contract. Such items include, but are not limited to uniforms, gloves, personnel equipment, personal protective equipment, tools and any other operational, safety or administrative items required for performance of the duties and requirements of this contract. Safety equipment, at a minimum, consists of safety shoes and protective headgear. The Contractor shall maintain sufficient supplies and spare equipment for all

Contractor-furnished materials to ensure uninterrupted service.

The Contracting officer shall request contractor-furnished materials to meet U.S. standard quality in any case.

The Contractor shall use only environmentally-friendly chemical cleaning products. The

Contractor shall provide and identify products by brand name for each of the followings:

a) All-purpose cleaner

b) General degreaser

c) General disinfectant

d) Chrome and brass cleaner/polish

e) Glass cleaner

f) Furniture polish

g) Floor stripper

h) Floor finisher

i) Carpet cleaner

j) Solvent spotter

k) Gum remover

l) Wood floor finish

Information on environmentally preferable products (EPP) is available on the Internet at http://www.epa.gov/opptintr/epp.htm.

All non-chemical products (paper, plastic, etc.) should conform to the Environmental Protection

Agency (EPA) Comprehensive Procurement Guide (CPG) if the products are CPG-designated items. CPG information is available on the Internet at http://www.epa.gov/cpg.

Contractors may propose more than one product within a product category and/or propose a product or products addressing more than one product category.

Once this list of products has been approved by the Contracting Officer, the Contractor is responsible for using only those approved cleaning chemical products in the building. If for some reason the product is found later to be ineffective, the Contractor would otherwise like to propose an alternative product, or the Contracting Officer would like to propose a more environmentally-preferable product, either the Contractor or Contracting Officer may propose for consideration an

“equal” product. If the parties agree to the replacement product, the contract will be modified http://www.epa.gov/opptintr/epp.htm http://www.epa.gov/cpg

EXHIBIT B – LIST OF STANDARD GOVERNMENT FAP ISSUED PER RESIDENCE

• The USG maintains between 210 and 225 residential properties at any given time;

the FAP warehouse is expected to house up to 15% of the entire FAP inventory.

FURNITURE TYPE FULL

LIVING ROOM QTY

Sofa, 3 seat

Sofa, 2 Seat (Loveseat)

Easy/Occasional Chairs

Coffee Table

End Table

Corner Table

Accessory Table

Table Lamp

Bookcase

Entry Hall

Hall Chest/Sofa Table

Hall Mirror

DINING ROOM

Dining Table

Dining Chair w/ Arms

Dining Chair w/o Arms

Buffets

China Cabinet Top

China Cabinet Base

Kitchenette

Kitchen Table

Kitchen Chair

Nursery

Crib

Recliner/Lounge Chair

Floor Lamp

Family Room

Sofa, 3 seat

Sofa, 2 Seat (Loveseat)

Lounge Chair

Ottoman

Plasma credenza

Coffee Table

End Table

Table Lamp

Master Bedroom

Headboard, queen

Bedframe, queen

Mattress, queen

Box Spring, queen

Nightstand

Dresser

Mirror

Chest

Easy/Occassional Chair

Nightstand Lamps

Guest Bedroom #01

Headboard, queen

Bedframe, queen

Mattress, queen

Box Spring, queen

Dresser/Chest

Guest Bedroom #02

Headboard, twin

Bedframe, twin

Mattress, twin

Box Spring, Twin

Guest Bedroom #03

Headboard, twin

Bedframe, twin

Mattress, twin

Box Spring, Twin

Nightstand Lamp

Study / Office

Desk

Desk Hutch

Printer Cabinet

Desk Chair

Occassional/Wing Chair

Desk Lamp

Rugs

9x12' or 12x15

Patio/Balcony Furniture

Patio Table

Patio Chair

Appliances

Range/Stove

Refrigerator (18' or 21')

Washer

Dryer

Dehumidifier

Water dispenser

Microwave

Additional Items

Buoy

Fire extinguisher

Safety Hook

Ladder

Transformers