Attachment 1 - Request for Quote for EAP Counselor~1.pdf

Illinois Student Assistance Commission (ISAC) Request for Quote (RFQ) for Ref # GS-2027-070

Quote submission deadline: Monday, November 13, 2026 at 10:00 A.M.

AGENCY: Illinois Student Assistance Commission

ADDRESS: 1755 Lake Cook Road Deerfield, IL 60015

CONTACT: Phyllis Wiley

PHONE: 847-831-8614

EMAIL: phyllis.wiley@illinois.gov

1. Scope of Services:

The Illinois Student Assistance Commission (ISAC) is seeking quotes from qualified vendors to provide a comprehensive onsite Employee Assistance Program (EAP) for ISAC employees on a voluntary, confidential, and professional basis in matters relating to their physical and emotional well-being. The anticipated contract term is January 1, 2027, to December 31, 2027. Sub-contracting is not allowed. Services will be provided exclusively at ISAC's Deerfield office located at 1755 Lake Cook Road, Deerfield, IL 60015.

Enter your hourly rate on Item #2 in BidBuy. Use an estimated total of 520 hours. This is an estimated number of hours only.

2. Counselor Qualifications:

The counselor must hold an Illinois Licensed Professional Counselor (LPC) or an Illinois Licensed Clinical Professional Counselor (LCPC) with at least 5 or more years of experience serving clients with anxiety, depression, domestic violence, grief, PTSD, stress, alcoholism, and chemical dependency. The five years of required experience must be held by the individual counselor assigned to provide services to ISAC, rather than the vendor as a whole. Experience working with a diverse population preferred. The counselor must have a master’s degree in social work, counseling, or psychology. Vendor must provide three references to whom similar services were provided within the last three years. The references must include the name of the organization, address, email address, telephone number, individual contact person, the dates the services were performed, and a description of the services provided.

3. Onsite Service Requirements:

• The counselor must be available for up to ten (10) hours per week at 1755 Lake Cook Road, Deerfield, IL 60015.

• The counselor must be available for scheduled appointments Monday through Friday (excluding State holidays) from 8:30am to 4:30pm.

mailto:phyllis.wiley@illinois.gov

• Hours are not guaranteed and may increase or decrease depending on employee usage and ISAC’s needs. The estimated quantity of 520 hours is provided as an estimate of anticipated service needs. Actual hours may vary.

• The duration for each counseling session shall be 30 minutes to one hour.

• An office will be provided for appointments. All equipment (including computers) and supplies for each session must be provided by the counselor. Wi-Fi is available on site.

• Employee information (including employee name, department, and reason for appointment) must be kept confidential, except to the extent required by law.

• The counselor will only provide services at our Deerfield office.

4. Other Requirements:

1. The vendor must submit a bi-weekly status report indicating the number of appointments made, any employee or counselor appointment cancellations, and appointment duration to the Director of Human Resources on a mutually agreed date. Information regarding the employees’ name and the reason for the appointment should not be provided to ISAC.

2. The vendor must have an appointment system (on-line or via telephone) for employees to schedule appointments. Appointment requests should be fulfilled within one week of making the request.

3. After the contract is awarded, the vendor shall become familiar with the State of Illinois Employee Assistance Program (EAP) benefits and provide referrals when warranted. General information on the EAP Program can be found in the Benefits Handbook link here:

https://cms.illinois.gov/benefits/stateemployee/employeeassistanceprogram.html. The EAP Program is “Employees not represented by AFSCME 31”.

4. No subcontracting is allowed.

5. The vendor must provide Professional Liability Insurance in the amount of $1 million per claim and $3 million aggregate within 30 days after bid award. Additional insurance requirements will be required including providing a Certificate of Insurance naming the State as an additionally insured.

5. Compensation Information:

The vendor will be paid for onsite appointments only. Travel time to Deerfield and the time used for scheduling appointments made using the appointment system will not be compensated.

Appointments cancelled at least 24 hours in advance will not be compensated. The vendor will not be compensated for appointments cancelled by the counselor, or for any time spent traveling, scheduling appointments, or preparing reports.

https://cms.illinois.gov/benefits/stateemployee/employeeassistanceprogram.html

6. Required Bid Submission Documents:

The vendor must submit the following attachments with its quote in BidBuy:

• Counselor Resume o A current resume for the individual counselor to provide services under the contract, demonstrating the required education and at least five (5) years of relevant counseling experience

• References o Provide a list of three references to whom similar services were provided within the last three years. For each reference, include the name of the organization, address, email address, telephone number, individual contact person, the dates the services were performed and a description of the services provided.

• Professional License o A copy of the counselor's current Illinois Licensed Professional Counselor

(LPC) or Licensed Clinical Professional Counselor (LCPC) license

• Certificate of Insurance o Documentation demonstrating the required Professional Liability Insurance coverage

• Record Security o The vendor must identify their current process for handling the security of EAP records on a separate document and upload it as an attachment in BidBuy when submitting the quote.

Notes to Vendor: All Quoted prices must be valid for 30 days from date of submission. No price increase will be accepted. In the event of a price decrease, the agency is guaranteed to receive the lowest price. We reserve the right to reject all offers; to reject individual offers for failure to meet any requirement; to award based on lowest price by item, part or portion of an item, group of items, or total;

and to waive minor defects. Vendor may attach separate page describing his proposal for equipment or services.