Attachment (1) QASP .pdf

Attachment 01

QUALITY ASSURANCE SURVEILLANCE PLAN

For Mud Mountain Dam Fish Passage Facility

Fish Transportation Services U.S. Army Corps of Engineers Seattle District (USACE-NWS)

Contract Description: Trucking services to transport live fish from the MMD Fish Passage Facility to the release site. Contractor will provide trucks with drivers and will haul government owned fish transport trailers.

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

• What will be monitored

• How monitoring will take place

• Who will conduct the monitoring

• How monitoring efforts and results will be documented

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

This QASP is a “living document” and the Government may review and revise it on a regular basis.

However, the Government shall coordinate changes with the contractor. Updates shall ensure that the QASP remains a valid, useful, and enforceable document. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

The following FAR clauses may apply depending on contract type: 52.246-4 Inspection of Services – Fixed- Price

2. GOVERNMENT ROLES AND RESPONSIBILITIES

The following personnel shall oversee and coordinate surveillance activities.

a. Contracting Officer (KO) - The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The KO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

b. Acquisition Manager (AM) - The AM acts as an acquisition consultant and serves as liaison between the USACE and the requesting program office, as well as liaison between the USACE and the supporting contracting office.

c. Quality Assurance Represented (QAR): The QAR monitors all technical aspects of the contract and assists in contract administration. The QAR is authorized to perform the following functions; assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; monitor Contractor's performance and notifies both the

Contracting Officer and Contractor of any deficiencies, coordinate availability of government furnished party; and provide site entry of Contractor personnel. The QAR is not authorized to change any of the terms and conditions of the resulting order.

3. CONTRACTOR REPRESENTATIVES

The following employees of the contractor serve as the contractor’s Program Manager and Task Manager for this contract:

a. Program Manager – To Be Determined Telephone: To Be Determined Email: To Be Determined

4. PERFORMANCE STANDARDS

Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets or does not meet these standards.

The Performance Requirements Summary Matrix identifies performance standards. The Government shall use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).

Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective Standard Performance Threshold

Method of Surveillance

PRS # 1.

The contractor shall provide all labor, equipment, materials and supplies necessary to haul government owned fish transport trailers

Safely and efficiently, perform cyclical duties of transporting fish from the Fish Passage Facility to the release site in a timely matter.

Zero deviation from standard.

Periodic Inspections:

QAR will be onsite weekly inspecting during trucking operations

PRS #2.

The contractor shall meet the mobilization and demobilization requirements as identified in the SOW

Mobilize truck and driver within 24 hours of a request from the government. Demobilize truck and driver within 12 hours of request from a government.

Zero deviation from standard

Periodic Inspections:

QAR will be onsite weekly inspecting during trucking operations

DELIVERABLES SCHEDULE

Contractor shall submit the following documents.

Deliverable Frequency # of Copies Medium/Format Submit To

Site Specific Safety Plan

Once 1 Electronic Format

(PDF)

ATTN:

Casey Butcher Casey.j.butcher@usace.ar my.mil Driver’s

Documentation Once per driver One per driver Electronic Format

(PDF)

Truck Specifications

Once per truck Once per truck Electronic Format

(PDF)

5. INCENTIVES: NA

6. METHODS OF QA SURVEILLANCE

Various methods exist to monitor performance. The QAR shall use the surveillance methods listed below in the administration of this QASP.

Regardless of the surveillance method, the QAR shall always contact the contractor's task manager or on-site representative when a defect is identified and inform the manager of the specifics of the problem.

The QAR, with assistance from the onsite USACE employees, shall be responsible for monitoring the contractor’s performance in meeting a specific performance standard.

a. PERIODIC INSPECTION - Periodic Inspections of the quality and the status of the project may be scheduled daily or unscheduled, as required.

b. VALIDATED COMPLAINTS - Upon notification of a valid complaint the QAR will complete an inspection.

Surveillance results may be used as the basis for actions (to include payment deductions) against the contractor. In such cases, the Inspection of Services clause in the Contract becomes the basis for the KO’s actions.

8. RATINGS

Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. A rating scale shall be used to determine a positive, neutral, or negative outcome. The following ratings shall be used:

EXCEPTIONAL: Performance significantly exceeds contract requirements to the Government’s benefit.

SATISFACTORY: Performance meets contractual requirements.

UNSATISFACTORY: Performance does not meet contractual requirements.

9. DOCUMENTING PERFORMANCE

a. ACCEPTABLE PERFORMANCE

The Government shall document positive performance. A report template is attached. Any report may become a part of the supporting documentation for fixed fee payments, award fee payments, or other actions.

b. UNACCEPTABLE PERFORMANCE

When unacceptable performance occurs, the QAR shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case the QAR shall document the discussion and place it file.

When the QAR determines formal written communication is required, the QAR will contact the Contracting Specialist and Contracting Officer. Contracting will prepare a Contract Discrepancy Report (CDR), and present it to the contractor's task manager or on-site representative.

The contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to Contracting and QAR. The Government shall review the contractor's corrective action plan to determine acceptability.

Any CDRs may become a part of the supporting documentation for contract payment deductions, fixed fee deductions, award fee nonpayment, or other actions deemed necessary by the KO.

10. FREQUENCY OF MEASUREMENT

a. Frequency of Measurement. During contract/order performance, the QAR shall take periodic measurements, as specified in the PRS matrix identified in section 4, and shall analyze whether the negotiated frequency of measurement is appropriate for the work being performed.

Prepared by:

Casey J. Butcher, Dam Equipment Mechanic Supervisor

Signature – Operations Division – Mud Mountain Dam, Fish Passage Facility