Attachment 1 - PWS W912PB25RA030.pdf

409th CSB Ver 7 20240913

PERFORMANCE WORK STATEMENT (PWS)

Army Community Service (ACS) Front Desk (FD) and Lending Closet (LC) Services for Tower Barracks Grafenwoehr and Hohenfels

May 30, 2025

Part 1 General Information

1. General: This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Description of Services/Introduction: This is a non-personal service(s) contract to provide Army Community Service (ACS) Front Desk (FD) and Lending Closet (LC) Services for Tower Barracks Grafenwoehr and Hohenfels. The LC services fall under the auspices of the Relocation Readiness Program (RRP). The FD services fall under the Information, Referral, and Follow-up (I&R) program. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.2 Background: The USAG Bavaria Tower Barracks Grafenwoehr and Hohenfels Military Community ACS has established the I&R and LC Programs. This is an Army-wide program for information and referral services as the military lifestyle places special pressure on Soldiers and Family Members who must continually adjust to new locations and extended Soldier absences.

The Contractor shall provide an extensive array of information and fulfill requests for LC items

1.3 Scope: The Contractor shall provide non-personal service(s). The Contractor shall assume total responsibility for all requirements stated herein on the commencement date of the performance period. The Contractor shall perform as specified in this contract and under the direction of the Contracting Officer (KO). See also the General Information introductory paragraph. The Contractor shall perform all work and assume responsibility for planning, programming, administering, managing and executing all functions necessary to provide the services specified in this PWS. The Contractor must demonstrate the ability to lift sixty (60) pounds overhead safely. The Contractor shall conduct work in accordance with this PWS and all applicable United States (U.S.), German and local laws, regulations, standards, provisions and directives to include applicable publications in Part 6.The Contractor shall ensure that all work meets the level of service, performance standards or tolerances specified in the PWS or in applicable referenced documents.

1.4 Objectives: I&R and LC Services ensures Soldiers and Family Members receive quality community services to better adjust to military lifestyle: (See Part 5 Specific Task)

• Be professional in appearance and interaction with staff and customers

• Greet customers and address customer questions in a friendly and courteous manner

• Provide information to customers and referral to ACS staff and community services

• Be familiar with and provide accurate community and local information

• Become the subject matter expert in ACS and DFMWR programs and services

• Perform a variety of record keeping and filing functions

• Provide administrative support, data management and office automation (i.e. copier, scanner, fax, etc.)

• Provide intake support for in processing and out-processing military service members and their Families

• Provide customer Follow-up and Referral to appropriate programs or organizations

• Register customers for ACS Classes and Events and confirm attendance two (2) business days prior to class

• Ensure ACS information / flyers are current and posted in ACS and Welcome Center

• Input customer data and statistics into the Army Community Service (ACS) Staff Application (ACS Staff) daily

• Prepare requests, issue, receive Lending Closet (LC) items and properly place them back, and reorganize them IAW

Relocation Readiness Program (RRP) Standard Operation Procedure (SOP).

• Provide a qualified replacement to cover all absences within ten (10) workdays of contract award. To be considered qualified, the backfill must have a CAC, computer access, and meet all onboarding requirements, including a minimum of a week of Front Desk, Lending Closet and ACS Staff Training. (DELIVERABLE #A001)

• Add, edit, and delete classes in ACS Staff, as needed.

1.5 General Information

1.5.1 Quality Control Plan (QCP): The Contractor shall develop and maintain a QCP to ensure services are performed in accordance with (IAW) this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract.

The Contractor’s Proposed QCP shall be submitted to the Contracting Officer (KO) through the Contracting Officer’s Representative (COR) for review within ten (10) workdays after date of contract award. (DELIVERABLE #A002).

Subsequent modification shall be made as required or to respond to concerns of the COR.

The Government will review and either notify the Contractor in writing of acceptance of the plan or return their comments to the Contractor within ten (10) workdays. If the Government has provided comments, the Contractor shall then have three (3) working days to submit a Final QCP. After receipt of the Final QCP, the Contractor may receive the Contracting Officer’s acceptance in writing. Any proposed changes to the accepted QCP are required to be resubmitted for acceptance by the Contracting Officer no later than twenty (20) working days prior to the anticipated change and before implementation by the Contractor. The timeline noted above will apply for review and acceptance of proposed changes. At a minimum, the QCP must include and answer the following to be acceptable:

a. A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team.

b. How will the Contractor monitor work to ensure that performance complies with all deliverables (etc. timelines, deadlines, and goals)?

c. How will the Contractor monitor work to ensure that performance complies with all specifications and requirements of the contract, including clauses?

d. How will the Contractor monitor and ensure staff qualifications remain current and valid including DOCPER processes/approvals throughout contract performance?

e. How will the Contractor ensure all keys issued will remain controlled items (Paragraph 1.7 Key Control)?

f. How will the Contractor inventory and track maintenance of all Government Provided Equipment / Materials?

g. How will the Contractor identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future?

h. How will the Contractor file and save all Quality Control related documents for the life of the contract plus 5 years?

1.5.1.1 RESERVED

1.5.1.2 The Contractor shall inform the COR, of issues or potential issues that might affect the performance within twenty-four 24 hours between 0730 and 1600 weekdays of identifying those issues. Verbal reports shall be followed by written reports within two (2) workdays (DELIVERABLE #A003)

1.5.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.5.3 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g. deliverables, submittals, etc.) deadlines fall on a holiday, the closest workday prior to the holiday will apply as the deadline for submittal.

1.5.3.1 U.S. Holidays: Work shall not be performed on U.S. holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer. When a U.S holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

New Year’s Day January 1st M. L. King Memorial Day 3rd Monday in January Presidents’ Day 3rd Monday in February Memorial Day last Monday in May Juneteenth June 19th Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day November 11th Thanksgiving Day 4th Thursday in November Christmas Day December 25th

1.5.3.2 Host Nation Holidays: Work shall be performed on local Host Nation holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer. Host Nation Holidays are:

New Year’s Day January 1st Epiphany January 6th Good Friday Varies Easter Monday Varies Labor Day May 1st Ascension Day Varies Whit Monday Varies Corpus Christ Varies Assumption Day August 15th Day of German Unity October 3rd All Saints’ Day November 1st 1st Christmas December 25th 2nd Christmas December 26th

1.5.4 Operating Hours: The Government facility office hours, facility operating hours, and the Contractor support hour requirements often coincide, however, they may differ. Please refer to the following.

1.5.4.1 Government Facility Office Hours: The Government facility office hours are 0730-1600, Monday through Friday, except U.S. Holidays identified in paragraph 1.5.3.1 above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.5.4.2 Government Facility Operating Hours: The Government facility operating hours occur between the hours of 0730- 1600 Monday through Fridays except U.S. Holidays noted in paragraph 1.5.3.1 above. The Government facility may be designated as a site for Emergency Family Assistance Center (EFAC) operations and remain open indefinitely. The Contractor shall be part of EFAC operations. The Government facility may close due to local or national emergencies, administrative closings, or similar Government directed facility closings and will be communicated by the Contracting Officer to the Contractor

1.5.4.3 Contractor Support Hours: The Contractor shall provide support between the hours of 0730-1600, Monday through Friday, except U.S. Holidays identified in paragraph 1.5.3.1 above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall always maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.5.4.3.1 Contractor Work Plan: The Contractor shall prepare and maintain a Work Plan. The plan, as a minimum, shall identify regularly scheduled work (to include location, work to be completed, timeline, etc.). The Contractor shall provide how they intend to address and meet increased operations tempo (e.g. Contractor’s need for overtime or extended work hours). If the need for overtime is anticipated, the Contractor must receive approval from the Contracting Officer at a minimum of three

(3) calendar days prior to execution. The Contractor’s proposed Work Plan shall be submitted to the Contracting Officer via the COR for review within five (5) workdays after the date of the contract award is approved. The Government will review and either accept or return their comments to the Contractor within ten (10) workdays. The Contractor shall then have three

(3) workdays to submit a Final Work Plan. Any proposed change to the accepted Final Work Plan is required to be resubmitted via the COR for review and acceptance by the Contracting Officer at a minimum thirty (30) workdays prior to implementation.

The timeline noted above shall apply for review and acceptance of proposed changes. (DELIVERABLE #A004)

1.5.5 Training Holidays: USAREUR has historically granted military personnel training holidays as compensation for time that they spent in field training. These are typically combined with regular holiday leave schedules (for example, Christmas half days or days on day off schedules). Training holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in the facilities affected shall be rescheduled after the training holiday. However, announced training holidays or exodus of military personnel may provide the

Contractor with an opportunity for unrestricted access to facilities and areas. The Contractor shall take full advantage of such opportunities by planning maintenance or actions that are better accomplished when such areas are vacant.

1.5.6 Place of Performance: The work to be performed under this contract will be performed at USAG Bavaria ACS Satellite Office in Tower Barracks Grafenwoehr, building 244 and USAG Bavaria ACS Satellite Office in Hohenfels building 10A.

The Contractor shall provide a business phone number to the COR, Operations Officer, and Relocation Readiness Program Manager (RRPM) as a means of notifying the Contractor for emergencies and customer related calls.

1.6 Security Requirements: The following information is provided on security related matters.

1.6.1 Security Program: Contractor personnel performing work under this contract must have a DoD Network Access Only security level at time of the proposal submission and must maintain the level of security required for the life of the contract.

The security requirements are IAW with the Department Of Defense Contract Security Classification Specification (DD Form 254), which is currently accessible at the following link: http://www.dtic.mil/whs/directives/forms/eforms/dd0254.pdf

1.6.2 Personnel Security Clearance Requirements: Contractor personnel performing work under this contract must have an active personnel security clearance at the NACI/Tier 1 or higher, in the Defense Information System for Security (DISS) or other background investigation level, such as Local National Screening Program (LNSP) for our host nation employees, at the time of the proposal submission and must maintain the level of security required for the life of the contract. The security requirements are IAW the Department of Defense Contract Security Classification Specification DD Form 254. The Contractor shall ensure that Contractor employees and subcontractor employees performing services under this contract comply with Federal Acquisition Regulation (FAR) 52.204-2 Security Requirements when the employee has access to information classified “Confidential,” “Secret,” or “Top Secret,” except for LN employees. The Contractor shall ensure the employee complies with the Department of Defense Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M), and any revisions to DoD 5220.22-M, notice of which has been furnished to the Contractor.

1.6.3 Installation Access: Access to U.S. installations and controlled areas is limited to personnel who meet security criteria and are authorized by Host Nation law to work in that country. Failure to submit required information/data and obtain required documentation or clearances in accordance with Army in Europe (AE) Regulation 190-16 (AE Reg 190-16) Installation Access Control or (AE) Regulation 604-1 for Germany specific contracts, will be grounds for denying access to U.S. installations and controlled areas. The Contractor shall ensure that any subcontractors used in performance of this contract complies with these requirements and that all employees, of both the Contractor and any subcontractor utilized by the Contractor, are made aware of and comply with these requirements. Should anything in this paragraph conflict with AE Reg 190-16 or (AE) Regulation 604-1, the regulation takes precedent.

The Contractor shall be aware of and comply with the requirements associated with Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control System (IACS) processing requirements.

The Contractor shall return installation passes to the issuing IACS office when the contract is completed or when a Contractor employee no longer requires access.

AE Reg 190-16 (and AE 190-16-G German translation) can be found on the following website: AE Reg 190-16 https://www.409csb.army.mil/library/AER-190-16.pdf and AE 190-16-G https://www.409csb.army.mil/Library/AER-190-16- G.pdf

1.6.3.1 RESERVED

1.6.3.2 RESERVED

1.6.3.3 RESERVED

1.6.3.4 Common Access Cards (CAC): The Contractor shall provide the following information: Last, First Middle Name, Cadency Name, Personal identifier (e.g. Social Security Number, Federal Identification Number, or Tax Identification Number), date of birth, primary email address (this email address will be used to contact the individual) to the COR within fifth http://www.dtic.mil/whs/directives/forms/eforms/dd0254.pdf https://www.409csb.army.mil/library/AER-190-16.pdf https://www.409csb.army.mil/Library/AER-190-16-G.pdf https://www.409csb.army.mil/Library/AER-190-16-G.pdf teen (15) calendar days after award (unless circumstances require otherwise and as directed by the Contracting Officer (DELIVERABLE #A005). The Contractor shall ensure safeguarding of Personally Identifiable Information (PII) and comply with requirements under 1.23.6.

1.6.3.4.1 The Contractor shall provide a CAC log within the first thirty (30) calendar days after contract award and within five (5) workdays after changes have been made (DELIVERABLE #A006) (unless circumstances require otherwise and as directed by the Contracting Officer). The COR will provide format and content for the log during the post award meeting.

Note - CACs are Government property and must be accounted for.

1.6.4 Background Checks: Army in Europe (AE) Regulation 190-16 provides guidance pertaining to background checks for U.S. and Host Nation Contractors (GERMANY).

1.6.4.1 U.S. Citizen: RESERVED

1.6.4.2 Local Nationals and Third Country Nationals: RESERVED

1.6.5 Physical Security: The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW the Army Physical Security Program (AR 190-13).

1.6.6 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel.

1.6.6.1 Access and General Protection/Security Policy and Procedures: The Contractor and all associated sub-contractors’ employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation provost marshal office, director of emergency services, or security office. The Contractor workforce must comply with all personal identification verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.6.2 For contractors requiring common access cards (CACs): Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI)/T1 or an equivalent or higher investigation in accordance with Army Directive 2014-05. For Local national or host nation employees, a completed, favorable LNSP is required. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DOD facility and access, via logon, to DOD networks on-site or remotely; (2) Remote access, via logon, to a DOD network using DOD-approved remote access procedures; or (3) Physical access to multiple DOD facilities or multiple non- DOD federally controlled facilities on behalf of the DOD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management. For LN or HN employees, CAC’s will only be issued with a Favorable LNSP and will not be provided on an interim basis.

1.6.6.3 For contractors that do not require CACs, but require access to a DOD facility or installation: RESERVED

1.7 Key Control: The Contractor shall establish and implement methods of making sure all keys issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized people. NOTE: All references for keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Contractor’s Security Plan (DELIVERABLE #A007) and the Quality Control Plan and submit it to the COR within ten (10) workdays of contract award. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any incidents of lost or duplicate keys to the COR. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the COR, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of lock or locks shall be deducted from payment due to the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the payment due to the Contractor. The Contractor shall prohibit the use of Government issued keys by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the COR. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized people. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Quality Control Plan.

1.8 Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will appraise the Contractor of how the Government views the Contractor's performance and the Contractor shall appraise the Government of problems, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.8.1 The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and report necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include the Contractor Manager or Alternate, COR, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours.

1.9 Contracting Officer’s Representative (COR): Refer to Part 2 of this PWS for the definition of a COR. As determined by the Contracting Officer, a COR will be appointed and identified by letter of designation, a copy of which will be provided to the Contractor by the Contracting Officer. The designation letter states the responsibilities and limitations of the COR, especially regarding changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is not authorized to obligate the Government. If the work is not written in the contract, the COR is not authorized to request new work. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies, coordinate availability of Government property, and coordinate site entry of Contractor personnel.

1.10 Key Personnel: The following personnel are considered key personnel by the Government: Contract Manager/Alternate Contract Manager and Information & Referral and Lending Closet Services Contractor.

1.10.1 Contract Manager and Alternate Contract Manager: The Contractor shall provide a Contract Manager and Alternate Contract Manager who shall be responsible for:

a. Communication between the Contractor and the Government regarding any issues affecting the performance of services.

b. Ensuring the Information & Referral and Lending Closet Services Contractor and backfills are qualified to perform services. To be qualified, the Contractor and any backfills must have a CAC, computer access, and meet all onboarding requirements, including a minimum of a week of Front Desk, Lending Closet and ACS Staff Training.

c. Ensuring there is always an Information & Referral and Lending Closet Services Contractor or a backfill performing services in both locations uninterruptedly.

d. Ensuring the Contractor and the backfills complete all required training.

e. Complete all requirements to perform services to cover for Contractors or backfills when necessary.

d. Attend Post Award Conference and Periodic Progress Meetings.

The name of this person and an Alternate Contract Manager, who shall act for the Contractor when the Contract Manager is absent, along with a Curriculum Vitae (CV) for each of these individuals, shall be provided in writing through the COR to the Contracting Officer no later than five (5) workdays after the contract award or five (5) workdays after any changes (DELIVERABLE #A008). Acceptance of the CV by the Contracting Officer is required before these individuals are permitted to perform any task on this contract. The Contract Manager and Alternate Contract Manager shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The Contract Manager or Alternate Contract Manager shall be available between 0730 to 1600 (CET), Monday through Friday, except when the government facility is closed for administrative reasons.

The CV provided by the Contractor for the Contract Manager/Alternate must demonstrate the following:

a. Successful completion of twenty-four (24) semester hours in business administration, government acquisition, or related field.

b. Three (3) or more years of government contracting experience.

c. Familiarity with the US Army contracting and community service.

d. At least two (2) years of experience working as a contract program manager within the past ten (10) years.

1.10.2 Information & Referral and Lending Closet Services Contractor (I&R and LC Services): The Contractor shall provide two (2) I&R and LC Services Contractors, to provide the services outlined in Part 5 of this PWS. The Place of performance is described in paragraph 1.5.6. Each incumbent needs to have a backfill that will cover all absences without exceptions.

The I&R and LC Services Contractor shall demonstrate the following minimum qualifications in the CVs provided with the proposal:

a. The ability to lift to sixty (60) pounds is necessary for the lending closet services IAW the USAG Bavaria ACS and RRP SOP.

b. At least one (1) year of experience in providing military service members and their families with information and referrals for community service.

c. Be eligible for CAC Issuance with approved NACI or Tier 1 background investigation IAW AER 190-16.

d. Completed USAG Bavaria Onboarding process IAW the USAG Bavaria ACS SOP before rendering services including backfilling for incumbents.

e. Pay grade shall be a minimum to a GS-07 step 5 position.

f. Speak and write English at a language proficiency equal to Level 3 (AEP 690-70, Appendix H). Communicate effectively on complex matters and compose correspondence and other written communications about the work for which they are responsible.

g. Utilizing the following computer programs necessary for accomplishment of duty: A365 (MS Word, Excel, Power Point, Internet, Outlook, Teams) and ACS Staff.

1.11 Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties must identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. The Contractor shall ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.12.1 Contractor workspace (staging site, on-site office, desk or work area, etc.) shall contain a sign signifying the space is occupied by Contractor employee(s) to ensure that Government employees and the public know that they are not Government employees. The proposed sign shall be submitted to the Contracting Officer via the COR for review and acceptance ten (10) workdays after the contract award (DELIVERABLE #A009). Workspace sign location shall be coordinated with the COR.

Contractor employees shall identify themselves by name and company affiliation when answering the telephone, presenting briefings, conducting or attending meetings, and seminars. All Contractor correspondence (written, facsimile, and email display) shall include their company name. Requirements for Contractor vehicles is addressed under Part 4 paragraph 4.4.

1.12.2 Contractor Identification Badges: Contractor personnel shall be easily identifiable through the display of badges.

The Contractor (to include subcontractors) shall provide each of their employees with an easily readable identification badge.

The badge must include the employee’s name, the contractor’s company name, the functional area of assignment, and a recent color photograph of the employee. Companies with U.S. Government contracts will require their employees to wear these badges visibly when performing work at Government workplaces unless this would be impractical because of mission or safety considerations. The Contractor shall collect all ID Badges upon completion of the contract or termination of employee. A listing of issued ID cards shall be furnished to the Contracting Officer prior to the contract performance date and updated as needed to reflect Contractor personnel changes. (DELIVERABLE #A010).

1.13 Contractor Travel: Contractor will be required to travel for onboarding and training no more than twenty (20) days per POP to Rose Barracks Building 322 in support of this PWS. These costs must be included in the proposal upon submission.

The Contractor may be authorized travel expenses at rates no higher than the substantive provisions of the Joint Travel Regulation (JTR), IAW FAR Part 31.205-46, and the limitation of funds specified in this contract. All travel requires Government approval and authorization 3 workdays prior to scheduled travel.

1.14 Other Direct Costs (ODCs): RESERVED

1.15 Data Rights: The Government has unlimited rights to all documents and materials produced under this contract. All documents and materials, to include the source codes of software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership and copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.16 Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. The Contractor and Contractor personnel, shall not divulge or release data or information developed, or obtained under performance of this PWS, except to authorized Government personnel or upon written approval of the Contracting Officer. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individual names or other personal information shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United States Code (U.S.C.) Section 552a.

1.17 The use of propaganda violates DoD Commercial Use of Imagery Guidelines stated at http://www.defenseimagery.mil/products/dodimagery/commercialuse.html The Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any marketing tools to include its company website.

1.18 Non-Disclosure Statements: The Contractor shall provide signed non-disclosure agreements to the Government no later than three (3) workdays prior to commencement of work under the contract (DELIVERABLE #A011). Disclosure of information by Contractor personnel may result in Contractor personnel removal from performance under this contract.

1.19 Organizational Conflict of Interest (OCI): RESERVED

1.20 Phase In /Phase Out Period: To minimize decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the thirty (30) day phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

1.21 Safety: RESERVED

1.21.1 Host Nation Safety Laws and Regulations: RESERVED

1.21.1.1 RESERVED

1.21.1.2 RESERVED

1.21.1.3 RESERVED

1.22 Environmental Compliance: RESERVED

1.22.1 Environmental Compliance Plan and Program: RESERVED

1.23 Required Training: The following provides information on training requirements.

http://www.defenseimagery.mil/products/dodimagery/commercialuse.html

1.23.1 Anti-Terrorism (AT) Level I Training: All Contractor employees, including subcontractor employees, who are employed under the contract, shall complete AT Level I Training within fifteen (15) workdays after contract start date or effective date of incorporation of this requirement into the contract, whichever applies, or fifteen (15) workdays after employment of new personnel (DELIVERABLE #A012). Contractor personnel travelling overseas shall complete area of responsibility (AOR) specific AT awareness training for U.S. based Contractor employees and associated subcontractor employees. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee to the COR (or to the Contracting Officer, if a COR is not assigned) within three (3) workdays after completion of this training by all employees and subcontractor personnel. AT Level I awareness training is available at https://jkodirect.jten.mil. Contractor personnel shall complete refresher training (DELIVERABLE #A013) every twelve (12) months except AOR specific AT Level I training which shall be completed as required by local AT policies.

If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local AT Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the AT Officer. Verification of the training shall be provided to the COR within three (3) workdays after completion of the training (DELIVERABLE #A014).

1.23.2 OPSEC Training: All Contractor employees, including subcontractors, shall complete Level I OPSEC training within fifteen (15) workdays of employment under this contract. Verification of the training shall be provided to the COR within three (3) workdays after completion of the training (DELIVERABLE #A015). OPSEC Level I training is available at http://www.cdse.edu/catalog/elearning/GS130.html. Contractor personnel must complete refresher training every 12 months.

Verification of the training shall be provided to the COR within three (3) workdays after completion of the training

(DELIVERABLE #A016).

If training cannot be conducted on the website, the Contractor shall coordinate with the COR, who will contact the local OPSEC Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the OPSEC Officer. Verification of the training shall be provided to the COR within three (3) workdays after completion of the training (DELIVERABLE #A017).

1.23.2.1 Suspicious Activity Reporting Program Training: The contractor and all associated subcontractors shall brief all employees on the local suspicious activity reporting program. This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training will be completed within fifteen (15) workdays after the contract is awarded and within fifteen (15) workdays after new employees commence contract performance, with the results reported to the COR within fifteen (15) workdays after the contract is awarded

(DELIVERABLE #A018).

1.23.3 iWATCH Training: The Contractor and all associated subcontractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within fifteen (15) workdays after the contract is awarded and within fifteen (15) workdays after new employees commence contract performance, with the results reported to the COR within fifteen (15) workdays after the contract is awarded and within fifteen (15) workdays after new employees commence contract performance. Verification of the training shall be provided to the COR within three (3) workdays after completion of the training (DELIVERABLE #A019). Training slides can be found on the Army OneSource we site:

http://www.myarmyonesource.com/familyprogramsandservices/iwatchprogram/default.aspx.

1.23.4 Information Assurance (IA) Training

1.23.4.1 All Contractor employees, including subcontractors, requiring access to Government information systems shall complete the Department of Defense (DoD) IA Cyber Awareness Training within three (3) workdays after contract start date or effective date of incorporation of this requirement into the contract, whichever applies, or three (3) workdays after employment of new personnel. Verification of the training shall be provided to the COR within three (3) workdays after completion of the training (DELIVERABLE #A020).

1.23.4.2 All Contractor employees, including subcontractors, working information technology (IT)/IA functions shall comply with DoD and Army training requirements per Information Assurance Training Certification and Workforce Management DoD https://jkodirect.jten.mil/ http://www.cdse.edu/catalog/elearning/GS130.html http://www.myarmyonesource.com/familyprogramsandservices/iwatchprogram/default.aspx

Directive (DoDD) 8570.01, Information Assurance Workforce Improvement Program DoD 8570.01-M, and Information Assurance AR 25-2 within thirty (30) calendar days of employment. Training is available at https://ia.signal.army.mil/DoDIAA/default.asp.

1.23.4.3 All Contractor employees, including subcontractors, performing services under this contract with access to a Government information system must be registered in the USAG Bavaria Training Tracking System, the web address is https://armyeitaas.sharepoint-mil.us/teams/imcom-id-e-trainingtracker/SitePages/USAG-Bavaria-Mandatory-Training- Tracker.aspx.. Contractor personnel must complete refresher training for the annua mandatory training requirements listed in Appendix 1 IAW USAG Bavaria Training Tracking System every twelve (12) months. Verification of the training shall be provided to the COR within three (3) workdays after completion of the training (DELIVERABLE #A021).

1.23.5 Personally Identifiable Information (PII): Contractor employees, including subcontractors, performing services under this contract with access to PII and Government information shall complete “Identifying and Safeguarding PII” within fifth teen (15) workdays of employment. Contractor personnel shall complete refresher training every twelve (12) months from initial completion. The Contractor shall provide the COR a copy of the training certificates for its employees no later than five

(5) workdays after completion (DELIVERABLE #A022). Training is available at https://public.cyber.mil/training/identifying-and-safeguarding-personally-identifiable-information-pii/

1.23.6 DoD Controlled Unclassified Information (CUI): Contractor employees, including subcontractors, performing services under this contract with access to CUI and Government information shall complete “DoD Mandatory Controlled Unclassified Information (CUI) Training” within fifth teen (15) workdays of employment. Contractor personnel shall complete refresher training every twelve (12) months from initial completion. The Contractor shall provide the COR a copy of the training certificates for its employees no later than five (5) days after completion. Training is available at https://securityawareness.usalearning.gov/cui/index.html (DELIVERABLE #A023)

1.23.7 ACS Trainings: The Information & Referral and Lending Closet Services Contractor and any backfills shall complete the In-processing Orientation Checklist and participate in the ACS onboarding trainings listed in the USAG Bavaria ACS Onboarding SOP, within fifteen (15) workdays of employment, keep the USAG Bavaria training tracker up to date. Training Tracker is available at: https://armyeitaas.sharepoint-mil.us/teams/imcom-id-e-trainingtracker/SitePages/USAG-Bavaria- Mandatory-Training-Tracker.aspx and complete the IMCOM Academy DFMWR New Commers Orientating training under - MG Robert M. Joyce School for Family and MWR (imcomacademy.com) (DELIVERABLE #A024)

1.24 Authorization to Perform Services in Germany

1.24.1 Contractors performing services in the Federal Republic of Germany (FRG) shall comply with German law. The Contractor shall determine whether performance requires registration with German authorities or authorization to do business in Germany and, if so, shall comply with all requirements. Whether or not registration or authorization to do business is required, the Contractor shall determine what documents or authorization its employees and any subcontractor employees must possess to work in Germany. The Contractor shall ensure affirmatively that its employees and subcontractor employees possess such documents or authorizations.

1.24.2 Contractor employees who: (a) are not nationals of Germany or other European Union countries; (b) are not members of the force, the civilian component or their dependents; or c) do not have assimilated status under Articles 71, 72, or 73 of the Supplementary Agreement to the NATO SOFA shall possess work and residence permits.

1.24.3 By acceptance of and performance under this contract, the Contractor affirms that it has complied with the requirements above. Compliance with this requirement and German law is a material contract requirement. Noncompliance by the Contractor or subcontractor at any tier shall be grounds for issuing a negative past performance evaluation and terminating this contract for default.

1.25 Notice to Proceed: RESERVED

1.26 Electromagnetic Compatibility Directive: RESERVED

1.27 Government Property and Services: RESERVED

https://ia.signal.army.mil/DoDIAA/default.asp https://armyeitaas.sharepoint-mil.us/teams/imcom-id-e-trainingtracker/SitePages/USAG-Bavaria-Mandatory-Training-Tracker.aspx https://armyeitaas.sharepoint-mil.us/teams/imcom-id-e-trainingtracker/SitePages/USAG-Bavaria-Mandatory-Training-Tracker.aspx https://public.cyber.mil/training/identifying-and-safeguarding-personally-identifiable-information-pii/ https://securityawareness.usalearning.gov/cui/index.html https://armyeitaas.sharepoint-mil.us/teams/imcom-id-e-trainingtracker/SitePages/USAG-Bavaria-Mandatory-Training-Tracker.aspx https://armyeitaas.sharepoint-mil.us/teams/imcom-id-e-trainingtracker/SitePages/USAG-Bavaria-Mandatory-Training-Tracker.aspx https://www.imcomacademy.com/ima/ https://www.imcomacademy.com/ima/

1.28 Conventional Forces Europe (CFE) Treaty Verification Inspection: Contractor-owned or controlled structures and containers located on U.S. Government installations are subject to short-notice inspections by CFE treaty inspection teams.

The Government will endeavor to provide the Contractor as much notice as possible in the event of such inspections. The contractor shall provide access to such structures and containers at the request of the Government. The Contractor shall report such inspections to the KO through the COR in writing within ten (10) calendar days of completion of the inspection.

Contractor-owned or controlled structures and/or containers on U.S. installations may have to be inspected to comply with the CFE treaty even if Contractor personnel are unavailable to provide access. Any costs borne by the Contractor or any impact on contract performance as a result of the inspection will be a matter of negotiation between the Contractor and the KO.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms

2.1 Definitions: Although not inclusive of every term used within this PWS, the following provides a list of definitions used throughout this PWS and commonly used in the acquisition field

Army Community Service (ACS) – A center established to provide Soldiers, Family Members, Department of the Army (DA) Civilians, retirees and all ID-Card holders a centrally located source of information, guidance and assistance in solving problems of a personal or Family nature which are beyond the scope of their own resources.

Army Community Service (ACS) Staff Application (ACS Staff) - This web application serves as the primary tool for the documentation and tracking of ACS clients, cases, and other services overseen by ACS professionals.

Contracting Officer – means a person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) – As defined in DFARS 202.101, means an individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions. Department of Defense Instruction (DoDI) 5000.72, Part II Definitions states the following when defining a COR: “Defined in subpart

202.101 of Reference (f). Any individual delegated responsibilities pursuant to subpart 1.602-2 of Reference (e), regardless of local terminology, must be certified in accordance with this instruction. For example, local terminology can be COR, contracting officer’s technical representative, technical point of contact, technical representative, alternate COR, administrative COR, assistant COR, line item manager, task order manager, quality assurance personnel, quality assurance evaluator, or COR management.” In addition, Army Regulation 70-13, Chapter 2, paragraph 2-2g, states, in part, the following when providing support personnel to assist the COR, “…These other surveillance support personnel may serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR requirements and have been appointed by the Contracting Officer as alternate CORs.”

Contractor –…