Attachment_1_-_PWS_-_PR-Cabo_Rojo_NWR-126204A4CI0_Janitorial_Services_-_MB_(1).pdf

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PERFORMANCE WORK STATEMENT (PWS)

[PR-Cabo Rojo NWR-Janitorial Services]

II

Part 1

General Information

1. GENERAL: This is a non-personnel services contract to provide [janitorial services]. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in tum is responsible to the Government.

1.1 Scope: The U.S. Fish and Wildlife Service (USFWS) requires professional janitorial and cleaning services to maintain the federal buildings located at the Caribbean Islands National Wildlife Refuge (CINWR) in Cabo Rojo, Puerto Rico. The contractor shall provide all labor, supervision, equipment, and materials necessary to ensure a clean, hygienic, and safe environment.

1.2 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and four (4) 12-month option years. The Period of Performance reads as follows:

Base Year Option Year I Option Year II Option Year III Option Year IV

Note: All Options are subject to the availability of funds.

1.3 General I Information

1.3.1 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor's quality control program is the means by which he assures himself that his work complies with the requirement of the contra ct.

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1.3.2 Quality Assurance: The government shall evaluate the contractor's performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.3.3 Recognized Holidays: [contractor is or is not required to perform services on holidays.]

New Year's Day Martin Luther King Jr.'s Birthday President's Day Memorial Day Juneteenth Independence Day

Labor Day Columbus Day Veteran's Day Thanksgiving Day Christmas Day

1.3.4 Hours of Operation: The contractor is responsible for conducting business, between the hours of [8:00 AM to 4:00 PM Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor should keep in mind that the stability and continuity of the workforce are essential.

1.3.5 Place of Performance: The work to be performed under this contract will be performed at [The contractor shall perform cleaning services across four (4) distinct zones within the Cabo Rojo NWR complex

1.3.6 Type of Contract: The government will award a Firm Fixed Price Contract

1.3.7 Security Requirements: Contractor personnel performing work under this contract must have a [background check]at time of the proposal submission and must maintain the level of security required for the life of the contract. The security requirements are in accordance with the attached DD254

1.3.8 1.6.7.l PHYSICAL Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.7.2 Key Control. Not applicable

1.6.7.3 Lock Combinations (If applicable). The Contractor shall establish and implement methods of ensuring that all lock combinations are not revea led to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor's Quality Control Plan.

1.3.9 Special Qualifications: [Not Applicable]

1.3.10 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government

A t t a c h m e n t - 1 P a g e | 3 of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

These meetings shall be at no additional cost to the government.

1.3.11 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance:

maintain written and oral communications with the Contractor concerning technical aspects of the contract:

issue written interpretations overtechnical I requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.1 I Key Personnel: The follow personnel a re considered key personnel by the government: [ Merenica Banks, Contracting Officer, Merenica_Banks@ios.doi.gov or 703-358-2072. COR - Silmarie Padron, silmarie_padron@fws.gov, or 786-847-3314] The contractor shall provide a contract manager who sha11 be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between [8:00 a.m. to 4:30p.m.], Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. Qualifications for all key personnel are listed below:

1.6.12 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in them inds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

PART2

mailto:Merenica_Banks@ios.doi.gov mailto:silmarie_padron@fws.gov

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DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel are evaluated in a source selection process and that may be required to be used in the performance of contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the people that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have a contract with the subcontractor.

2.1.12. WORKD A Y . The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

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2.2. ACRONYMS:

ACOR

AFARS

AR

CCE

CFR

CONUS

COR

COTR

COTS

DA

DD250

DD254

DFARS

DMDC

DOD

FAR

HIPAA

KO

OCI

OCONUS

ODC

PIPO

POC

PRS

PWS

QA

QAP

QASP

QC

QCP

TE

Alternate Contracting Officer's Representative Army Federal Acquisition Regulation Supplement Army Regulation Contracting Center of Excellence Code of Federal Regulations Continental United States (excludes Alaska and Hawaii) Contracting Officer Representative Contracting Officer's Technical Representative Commercial-Off-the-Shelf Department of the Army Department of Defense Form 250 (Receiving Report) Department of Defense Contract Security Requirement List Defense Federal Acquisition Regulation Supplement Defense Manpower Data Center Department of Defense Federal Acquisition Regulation Health Insurance Portability and Accountability Act of 1996 Contracting Officer Organizational Conflict interest Outside Continental United States (includes Alaska and Hawaii) Other Direct Costs Phase In/Phase Out Point of Contact Performance Requirements Summary Performance Work Statement Quality Assurance Quality Assurance Program Quality Assurance Surveillance Plan Quality Control Quality Control Program Technical Exhibit

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PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3 .1. Services.

The Contractor shall be entirely responsible for managing, supervising, and executing all janitorial services outlined in this Performance Work Statement (PWS) without government-provided personnel support.

3.2 Facilities.

The Government will provide secure on-site storage space and custodial closets within the facility for the sole purpose of storing contractor-owned equipment, tools, and cleaning materials necessary to execute the duties outlined in this PWS. No administrative office workspace, transportation, desks, or computers will be provided for contractor personnel.

3.3 Utilities.

The Government will provide all standard facility utilities (water and electricity) necessary for the performance of tasks outlined in this PWS. The Contractor shall instruct all employees in utility conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off water faucets, hoses, or valves promptly after use, and ensuring lights are turned off in unoccupied storage or custodial spaces.

3.4 Equipment

The Government will provide no equipment. The Contractor shall furnish all professional-grade machinery, tools, cleaning carts, and hardware required to execute the duties outlined in this PWS.

3.5 Materials

The Government will provide facility access guidelines, relevant building security protocols, and standard operating procedures (SOPs) or policies related to building access and safety. All physical cleaning products, consumables, and trash liners shall be provided by the Contractor. Contractor shall provide paper products (toilet paper and paper towels) and refill/replace them as needed.

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PART4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General (If applicable): The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.3. Materials.

The Contractor is responsible for supplying all consumable products and cleaning agents. All chemical products must be approved by the Federal Government (e.g., EPA Safer Choice certified, Green Seal certified, or meeting GSA environmental procurement standards) to ensure indoor air quality and sustainability compliance.

Restroom Consumables:

• Jumbo-roll or standard toilet tissue (eco-friendly, minimum recycled content standards)

• Multi-fold or roll paper hand towels

• Hand soap (biodegradable, hypoallergenic, fragrance-free options where applicable)

• Sanitary napkin disposal bags and receptacle liners

Surface and Facility Cleaning Agents:

• Floor care products (strippers, sealers, and finishes appropriate for VTT, terrazzo, concrete, or carpeted surfaces)

• Multi-surface and glass cleaners for desks, windows, glass partitions, and touchpoints

• Kitchen and breakroom degreasers and food-contact-safe surface sanitizers

• Restroom disinfectants, bowl cleaners, and scale removers (EPA-registered hospital-grade disinfectants) Waste Collection and Disposal Materials:

• Heavy-duty trash and recycling receptacle liners (various sizes for offices, restrooms, and central collection points, utilizing high-density, puncture-resistant recycled plastic)

• Color-coded or clearly labeled bags to separate general waste, paper recycling, and commingled materials in compliance with federal facility sustainability programs

4.4. Equipment.

The Contractor shall provide and maintain all machinery, tools, and hardware in safe, operational, and professional working order. Equipment must be equipped with noise-reduction features where possible and HEPA filtration systems to meet indoor air quality standards.

Floor Care Machinery:

• Commercial-grade automatic floor scrubbers and burnishers

• HEPA-filtered backpack and upright commercial vacuums

• Wet/dry industrial vacuum extractors for deep carpet and upholstery cleaning

Manual Cleaning and Waste Handling Tools:

• Heavy-duty utility collection carts and janitorial trucks equipped with separate compartments for waste disposal and linen/supply transport

• Large-capacity service-floor tilt trucks or bins for transporting collected trash and recyclables to central loading docks or disposal areas

• Microfiber mop systems (flat mops and dust mops with washable pads)

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• Professional-grade cleaning carts with locked chemical compartments

• Brooms, dustpans, long-handled cobweb brushes, and squeegees

• Color-coded microfiber cleaning clothes (designated by area to prevent cross-contamination between kitchens and restrooms)

• Window and Glass Cleaning Supplies: Lint-free professional glass-cleaning microfiber cloths, heavy-duty window squeegees with interchangeable rubber blades, professional-grade window wash wands/sleeves, and telescoping extension poles for high or hard-to-reach glass surfaces

Safety and PPE Equipment:

• Wet floor caution signs and safety barriers

• Personal Protective Equipment (PPE) for cleaning staff (gloves, eye protection, masks as required)

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PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.I . DESCRIPTION OF WORK:

The contractor shall perform cleaning services across four (4) distinct zones within the Cabo Rojo NWR complex according to the specific schedules below:

Zone 1 - ADMIN BUILDING - (Old NOAA Facilities)

Daily cleaning:

1. Restrooms (2): Clean and sanitize washbasins and toilets; replace garbage bags; check and replenish hand soaps and paper towels.

2. Kitchen: Clean and sanitize sink, countertops, and microwave interior/exterior.

3. Office Areas: Dust and clean all desks, file cabinets, tables, and shelving.

4. Waste Management: Empty all interior garbage cans and transfer trash to the designated exterior dumpster.

5. Floor Care: Sweep and mop all office floors.

6. Glass Care: Clean glass entrance doors to remove handprints, smudges, and spots as needed.

7. Sweep and clean the front balcony twice a week.

Monthly Cleaning

1. Clean all windows and doors (including frames and handles), both interior and exterior, twice a month.

2. Vacuum the filing room and dust all filing cabinets.

3. Clean all air conditioner filters.

Bi-Monthly Services (Every Two Months):

4. Clean all window shades and blinds.

Zone 2 - MAINTENANCE & FIRE BUILDING

Daily Services:

1. Restroom (1): Clean and sanitize washbasin and toilet; replace garbage bags; check and replenish hand soap and paper towels.

2. Kitchen: Clean and sanitize sink, countertops, and microwave.

3. Office Area: Dust and clean desks, file cabinets, tables, and shelving.

4. Waste Management: Empty kitchen and office garbage cans and transfer trash to the exterior dumpster.

5. Floor Care: Sweep and mop all office floors.

Monthly Services:

6. Clean all windows and doors (including frames and handles), both interior and exterior, twice a month.

7. Clean all air conditioner filters.

Zone 3 - Four (4) Office Trailers

Daily Services:

1. Restrooms (4 total): Clean and sanitize washbasins and toilets; replace garbage bags; check and replenish hand soap and paper towels.

2. Office Areas: Dust and clean desks, file cabinets, tables, and shelving.

3. Waste Management: Empty all garbage cans and transfer trash to the exterior dumpster.

4. Floor Care: Sweep and mop all trailer office spaces.

Monthly Services:

5. Clean all windows, screens, doors, shades, and blinds, both interior and exterior, twice a month.

6. Clean all air conditioner filters.

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Zone 4 - Cabo Rojo Salt Flats (Two Buildings)

Twice-Weekly Services:

1. Restrooms (2): Clean and sanitize washbasin and toilet; replace garbage bags; check and replenish hand soap and paper towels.

2. Office Areas: Dust and clean desks, file cabinets, tables, and shelving.

3. Waste Management: Empty all internal garbage cans and transfer trash to the exterior dumpster.

4. Floor Care: Sweep and mop both buildings.

5. Exterior Care: Clean the porch and surrounding walkways.

Monthly Services:

1. Clean all windows, screens, doors, shades, and blinds, both interior and exterior, twice a month.

2. Clean all air conditioner filters.

Special requirements:

1. The contractor shall provide personnel with a complete background investigation.

2. The contractor will provide all the necessary equipment and materials.

3. The contractor shall provide a separate cost line item for the required supplies to evaluate the total cost of the contract with or without these materials.

4. This work must be completed during working hours Monday to Friday from 8:00am to 4:00pm. A minimum of four hours per day will be required.

Government & Contractor Responsibilities

Equipment and Materials (Government-Furnished) The contractor is responsible for supplying all professional equipment (mops, brooms, vacuums, etc.) and cleaning materials necessary to execute the duties outlined in this SOW.

Personnel & Background Investigation The contractor shall ensure that all personnel assigned to this contract have completed a federal background investigation/security clearance appropriate for working on federal property before commencing work.

Staff Continuity & Substitutions The contractor is entirely responsible for tracking staff attendance. If a primary cleaning employee is unable to perform their job duties due to leave, illness, or separation, the contractor must immediately inform the Agency and provide a qualified, background-cleared substitute employee. This ensures that janitorial services continue seamlessly as described in the contract timeline.

Bid Structure & Pricing Line Items (Supplies Evaluation) To allow the government to evaluate the total cost of the contract with or without contractor-provided consumables, the contractor must submit a separate cost line item for the required supplies (e.g., hand soap, paper towels, toilet paper, garbage bags) in their quote. The quote must be structured as follows:

o Line Item 001: Janitorial Base Labor and Equipment Cost o Line Item 002: Required Supplies and Consumables Cost

Point of Contact:

Silmarie Padron, Project Leader Caribbean Islands NWR Complex Phone: 786-847-3314 Email: silmarie_padron@fws.gov

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PART7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

6. Attachment/Technical Exhibit List:

6.1. Attachment I/Technical Exhibit I - Performance Requirements Summary

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TECHNICAL EXHIBIT 1

Performance Requirements Summary The contractor service requirements are summarized as performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critica1 to mission success.

Performance Requirements Summary (PRS) Requirements Outcome: Maintain all federal buildings across the four designated zones at the Caribbean Islands National Wildlife Refuge (Cabo Rojo, PR) in a clean, hygienic, fully sanitized, and safe condition during normal working hours (Monday–Friday, 8:00 AM–4:00 PM) while adhering to federal security and operational guidelines.

Designated Zone: Zone 1 - Admin, Zone 2 - Maintenance & Fire, Zone 3 – Trailers, Zone 4- Salt Flats Building

Performance Objective

Performance Standard

Acceptable Quality

Level (AQL)

Method of Assessment / Monitoring

Method

Incentive / Disincentive

1.Daily Cleaning & Sanitation Services

(Zone 1 - Admin, Zone 2 - Maintenance & Fire, Zone 3 - Trailers)

Restrooms (8 total) sanitized and stocked with hand soap, paper towels, and toilet paper;

kitchens, sinks, countertops, and microwaves sanitized; office surfaces dusted;

floors swept and mopped; glass entrance doors cleaned of smudges;

trash emptied to exterior dumpster.

95% Compliance.

No more than 1 validated customer complaint or defect per month per zone. Zero tolerance for unreplenished restroom supplies during operating hours.

Periodic inspections by the Project Leader/COR;

Customer feedback and staff reports.

Positive:

Documented positive Past Performance rating

(CPARS).

Negative:

Mandatory re-performance within 24 hours at contractor expense;

potential payment deduction for unperformed services.

2. Twice Weekly & Periodic Exterior Services (Zone 1 Balcony & Zone 4 - Salt Flats)

Front balcony swept and cleaned twice weekly (Zone 1). All Zone 4 tasks (restrooms, offices, floors, porch, walkways, trash) performed twice weekly.

95% Compliance.

Services completed on schedule twice per week.

Periodic visual sampling/inspection by government personnel.

Positive: Favorable consideration for option year extensions.

Negative: Direct payment deduction for unperformed service days.

3. Monthly & Bi-Monthly Deep Cleaning Services

Clean all interior/exterior windows, screens, doors, frames, and handles twice a

100% Compliance.

All scheduled monthly/bi-monthly tasks

Monthly inspection checklist review and physical verification by the Project Leader.

Negative:

Withholding of monthly invoice payment until tasks are verified

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Performance Objective

Performance Standard

Acceptable Quality

Level (AQL)

Method of Assessment / Monitoring

Method

Incentive / Disincentive

(All Zones) month across all zones; clean window shades and blinds (bi-monthly in Zone 1; twice monthly in Zones 3 & 4); clean all A/C filters monthly in all zones;

vacuum filing room and dust cabinets monthly (Zone 1).

completed within the specified calendar month.

complete.

4. Security Clearances & Personnel Vetting

All contractor personnel must complete a federal background investigation/security clearance prior to starting work on federal property. No un-cleared staff permitted on-site.

100% Compliance (Critical Defect). Zero tolerance for un-cleared personnel on site.

100% verification of security clearance documentation prior to site entry.

Negative:

Immediate removal of un-cleared personnel from premises; issuance of Cure Notice or potential contract termination for default.

5. Staff Continuity, Hours & Coverage

Provide continuous coverage of 4 hours/day, Mon–Fri

(8:00 AM–4:00 PM),

excluding federal holidays. Contractor must track attendance and immediately notify the agency and provide a qualified, background-cleared substitute during primary staff leave or illness.

98% Compliance.

No unannounced absences or gaps in service exceeding 1 working day.

Daily sign-in logs and Project Leader attendance tracking.

Negative: Non-payment for unworked hours;

documented negative past performance evaluation.

6. Supply Management & Line Item Billing Separation

Furnish all mops, brooms, vacuums, and consumables (soap, paper towels, toilet paper, garbage bags). Invoice must clearly separate Base Labor & Equipment

100% Accuracy on billing structure and continuous availability of supplies on site.

Monthly invoice review and inventory audit by the Project Leader.

Negative:

Rejection of non-compliant invoices until properly itemized.

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Performance Objective

Performance Standard

Acceptable Quality

Level (AQL)

Method of Assessment / Monitoring

Method

Incentive / Disincentive

(Line Item 001) from Required Supplies (Line Item 002).

Deliverables & Performance Schedule Matrix

Deliverable Description Frequency / Due Date Government Contact / Reviewer DOC

Security Clearances & Background Check Documents

Prior to contract start / Prior to onboarding any new staff

Silmarie Padron, Project Leader

Monthly Janitorial Inspection Checklist

Last business day of each month

Silmarie Padron, Project Leader

Consumable Supplies Usage & Line Item Billing (Line Item 002)

Monthly with invoice submission

Silmarie Padron, Project Leader

Staff Substitute Notification Immediate notification upon primary staff leave or illness

Silmarie Padron, Project Leader