Attachment 1_PWS LTS and SIP trunk.pdf

PERFORMANCE WORK STATEMENT (PWS)

Local Telecommunication Services (LTS) Session Initiation Protocol (SIP) Trunking Services with Primary Rate Interface (PRI) emulation

26 September 2025

Contents

1. General:

1.1 Scope:

1.1.1. Objectives:

1.2 Background:

1.3 Period of Performance (PoP):

1.4 General Information:

1.4.1 Place and Performance of Services:

1.4.1.2 Unscheduled gate closures:

1.4.1.3 Installation Regulations:

1.4.2 Recognized Holidays:

1.4.3 Reserved

1.4.4 Quality Assurance (QA):

1.4.5 Access and General Protection/Security Policy and Procedures

1.4.5.1. Reserved

1.4.5.2 Reserved

1.4.5.3 Reserved

1.4.5.4 Reserved

1.4.5.5 Communications Security/Information Technology (COMSEC/IT) Security. . 7

1.4.5.6 Reserved

1.4.5.7 Reserved

1.4.5.8 Reserved

1.4.5.9 Reserved

1.4.5.10 Reserved

1.4.5.11 Reserved

1.4.5.12 Reserved

1.4.5.13 Reserved

1.4.5.14 Reserved

1.4.6 Physical Security

1.4.6.1 Reserved

1.4.6.2 Reserved

1.4.7 Reserved

1.4.9 Contract Manager (CM):

1.4.10 Reserved

1.4.10.1 Reserved

1.4.11. Combating Trafficking in Persons:

1.4.12 Reserved

1.4.13 Reserved

1.4.14 Reserved

1.4.15 Phase In / Phase Out Periods:

1.4.15.1 Planning:

1.4.15.2. Cutover Plan Content

1.4.15.3. Key POC List:

2. Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor:

2.1.2 Defective Service:

2.1.3 Deliverable:

2.1.4 Key Personnel:

2.1.5 Physical Security:

2.1.6 Quality Assurance:

2.1.7 Quality Assurance Surveillance Plan (QASP):

2.1.8 Quality Control:

2.1.9 Subcontractor:

2.1.10 Commercial Subscriber lines (CSL):

2.1.11 Competitive Local Exchange Carrier (CLEC):

2.1.12 Local Exchange Access and Service Areas:

2.1.13 Intra LATA:

2.1.14 Session Initiation Protocol (SIP):

2.1.15 SIP Trunk:

2.2 Acronyms:

3. Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): . 13

3.1 Property:

3.2 Materials: None

3.3 Equipment: None

3.4 Services:

3.5 Utilities:

4. Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General:

4.2 Reserved

5. Requirements:

5.1 Lines:

5.1.1 171st:

5.1.2 258th:

5.1.3 Representatives:

5.2 Direct-Inward-Dialing (DID) Directory Numbers

5.2.1 DID

5.2.2 DID

5.3 Local Exchange and Access Trunks

5.4 E911 Compatibility

5.5 Government Emergency Telecommunications Service (GETS)

5.6 Outages

5.6.1 Scheduled Outage

5.6.2 Unscheduled Outages

5.6.3 Outage Procedures

5.6.4 Outage Priority, Restoration of Service, and Maintenance

5.6.4.1 Catastrophic Outage

5.6.4.2 Emergency Outage

5.6.4.3 Serious Outage

5.6.4.4 Routine Outage

5.7 Grade of Service

5.8 Special Services

5.9 Service Routing

Diagram 1 Diagram 2

6.0 Applicable Publications:

6.1 Applicable Forms:

TECHNICAL EXHIBIT 1

TECHNICAL EXHIBIT 2

1. General:

1.1 Scope:

The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary to provide Session Initiation Protocol (SIP) trunking services with Primary Rate Interface (PRI) emulation, as defined in this PWS. The Contractor shall provide all labor, tools, facilities, materials, and services needed to perform and provide local access to the designated circuit demarcation point(s) identified in this PWS. These services shall include any equipment, wiring, or infrastructure to ensure the Contractor’s proposed solution is compatible with the Government’s current infrastructure without additional Government expense. Access to the local exchange shall also include operator assistance functions. These services shall not include residential or business services for non-Government entities or Government contractors. The Contractor shall follow all Federal Communications Commission (FCC), Public Utility Commission (PUC), Department of Defense (DoD), Air Force (AF), and industry standards for this requirement. The Contractor shall provide and install transmission equipment and cables for local exchange access and transport service circuits to the Government-provided floor space at the Government demarcation location(s) identified. The Contractor shall connect to Government-provided power connection points and termination frames. The Contractor shall coordinate with the Government Point of Contact (GPOC) (primary and alternate names, emails, and telephone numbers shall be provided by the Government No Later Than (NLT) five days after contract award) prior to any installation. The Government does not authorize aerial cable installations.

1.1.1. Objectives:

This requirement will provide Local Telecommunication Services (LTS), and Long- Distance (LD), including international service, supporting the 171st Air Refueling Wing in Coraopolis, PA and the 258th Air Traffic Control Squadron in Johnstown, PA.

Services are currently provided on a SIP trunk with PRI emulation to the government owned voice server at both locations. All connectivity requirements and features currently transported over the existing circuit must be migrated to a new vendor provided SIP trunk with PRI emulation without loss of capabilities. This PWS is for managed SIP trunks. This LTS will support the installations 24 hours a day/seven days a week/365 days a year (24/7/365).

1.2 Background:

The Department of Defense (DoD) Chief Information Officer (CIO) has mandated all LSTDM transport technologies used for mission-related tasks be retired and replaced with IP (internet protocol) based technologies. This is due to commercial support and hardware for LSTDM equipment being more difficult to find or phased out entirely. LTS does not include Defense Switching Network (DSN) services, which are beyond the scope of this action. Due to changes in technology, equipment, and processes, it has become evident that the Government should acquire these services in a performance-based manner, consistent with the principles contained in Air Force Instruction (AFI) 63- 138 “Acquisition of Services.” These services are considered Information Technology (IT) In Accordance With (IAW) Defense Federal Acquisition Regulation Supplement (DFARS) 239.74 “Telecommunications Services.” The requirement herein represents the site’s performance-based requirements for local, long-distance “dial-tone” and ancillary services as defined herein. As a part of the new process, the Air Force (AF) encourages the Contractor to identify or suggest improvements to existing LTS processes, operating procedures, systems, or applications to the Contracting Officer

(CO).

1.3 Period of Performance (PoP):

The Period of Performance shall be 1 Base Year of 12 months and four 12-month option years.

1.4 General Information:

1.4.1 Place and Performance of Services:

The contractor shall provide services 24 hours a day/seven days a week/365 days a year (24/7/365). Performance shall be at 171st Air Refueling Wing in Coraopolis, PA and the 258th Air Traffic Control Squadron in Johnstown, PA. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

1.4.1.2 Unscheduled gate closures:

Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.1.3 Installation Regulations:

The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation.

Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times, and shall be subject to such checks as may be deemed necessary.

The contractor shall ensure compliance with all regulations and orders of the installation, which may affect performance. The Government reserves the right to direct the removal of an employee from Government property or revoke access to Government systems for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.2 Recognized Holidays:

This LTS will support the installations 24 hours a day/seven days a week/365 days a year (24/7/365).

1.4.3 Reserved.

1.4.4 Quality Assurance (QA):

The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.5 Access and General Protection/Security Policy and Procedures.

The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the Contracting Officer’s Representative (COR). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the local installation’s Security Forces, Director of Emergency Services or local Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by DoD, Headquarters Air Force (HAF) and/or local policy.

Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1. Reserved.

1.4.5.2 Reserved.

1.4.5.3 Reserved.

1.4.5.4 Reserved.

1.4.5.5 Communications Security/Information Technology (COMSEC/IT) Security.

All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.5.6 Reserved.

1.4.5.7 Reserved.

1.4.5.8 Reserved.

1.4.5.9 Reserved.

1.4.5.10 Reserved.

1.4.5.11 Reserved.

1.4.5.12 Reserved.

1.4.5.13 Reserved.

1.4.5.14 Reserved

1.4.6 Physical Security.

The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.6.1 Reserved.

1.4.6.1.1 Reserved.

1.4.6.1.2 Reserved.

1.4.6.1.3 Reserved.

1.4.6.2 Reserved.

1.4.7 Reserved.

1.4.9 Contract Manager (CM):

The contactor shall designate a CM who shall ensure performance under this contract.

The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Reserved.

1.4.10.1 Reserved.

1.4.11. Combating Trafficking in Persons:

The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.12 Reserved.

1.4.13 Reserved.

1.4.14 Reserved.

1.4.15 Phase In / Phase Out Periods:

In the event the award is made to a non-incumbent contractor, the incoming Contractor shall provide all Interconnection Agreements (IAs) to the Government prior to the commencement of performance. IAs shall be provided via secure link or as an addendum. The contractor shall also provide documented evidence of leasing agreements relevant to this effort, if operating as a Competitive Local Exchange Carrier

(CLEC).

1.4.15.1 Planning:

For Government planning and funding purposes, the Contractor, as industry experts, is required to inform the Government of their anticipated cutover time frame, not to exceed four months post award.. A Final Cutover Plan is required to be submitted NLT ten (10) working days after contract award. This plan shall include installation of the initial required services for cutover of LTS requirements, along with the recommended time frame to complete each phase of the cutover process. The Contractor shall coordinate deviations from the finalized Cutover Plan with the Government POC prior to any work commencing in the affected area. The Contractor shall ensure that all circuits, equipment, and service provided by the incumbent, under the prior contract, are disconnected/discontinued upon successful cutover. At this point, the Contractor shall inform the Government POC that the previous provider’s equipment is no longer needed and may be removed by the previous provider. Any omissions or discrepancies in the Cutover Plan does not relieve the Contractor of its responsibility to install, cutover, and perform all services identified in this requirement. It is the Contractor’s responsibility to resolve any issues associated with these efforts within a time agreed upon by the Government POC and the Contractor.

1.4.15.2. Cutover Plan Content.

The Cutover Plan shall contain, at a minimum, the following site specific information:

1.4.15.2.1 Overview/Scope of plan, indicating proposed timeframe to complete cutover.

1.4.15.2.2 A detailed Implementation Plan in working days to complete requirements listed in PWS as site-specific. The use of a Gantt or Milestone chart to illustrate your plan is suggested.

1.4.15.2.3 Conditions/Support required prior to the start of cutover.

1.4.15.2.4 A listing of Offeror responsibilities.

1.4.15.2.5 A listing of proposed Government responsibilities.

1.4.15.2.6 Key Departments essential to the Offeror’s Installation and Cutover Plan available to participate in routine progress meetings with the Government on a weekly or bi-weekly basis.

1.4.15.3. Key POC List:

Contractor, Customer Site and Government Contracting Office must be included in the Final Cutover Plan.

2. Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor:

A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2 Defective Service:

A service output that does not meet the standard of performance associated with the

PWS.

2.1.3 Deliverable:

Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.4 Key Personnel:

Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.5 Physical Security:

Actions that prevent the loss or damage of Government property.

2.1.6 Quality Assurance:

The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.7 Quality Assurance Surveillance Plan (QASP):

An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.8 Quality Control:

All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.9 Subcontractor:

One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.10 Commercial Subscriber lines (CSL):

A CSL is defined by Government standards as a voice grade subscriber line serving directly from the Contractor’s central office switch to customer’s location.

2.1.11 Competitive Local Exchange Carrier (CLEC):

A telephone company that competes with the already established local telephone business by providing its own network and switching.

2.1.12 Local Exchange Access and Service Areas:

Areas shall include the areas/zones coverage as currently defined by the incumbent local service provider(s) and/or the State PUC for the Site and shall be applied under the scope of this contract and provide a list of these local exchange access service areas and any updates as they accrue. When the Contractor provides services to a Government installation, the LATA boundary shall not be limited or restricted to a Contractor’s service area. Connection to intra-LATA exchange areas and with inter- LATA exchange carriers is required.

2.1.13 Intra LATA:

Local toll service (also called intra-Local Access and Transport Area (LATA), local long distance, or regional toll service) provides calling within a geographic area known as a LATA. Per-minute toll charges usually apply to these calls.

2.1.14 Session Initiation Protocol (SIP):

A communications protocol for signaling, call setup/teardown, and communication of telephone and Video Real-Time Systems over an IP Based Unified Communication System. (As defined by Internet Assigned Numbers Authority & Request for Comments).

2.1.15 SIP Trunk:

An IP Based virtual connector between Unified Communication Systems designed to transport high-density unicast & multicast telephone/video traffic channels.

2.2 Acronyms:

AT/OPSEC Antiterrorism/Operational Security BI Background Investigation CM Contract Manager

COR Contracting Officer Representative DD254 Department of Defense Contract Security Classification Specification DFARS Defense Federal Acquisition Regulation Supplement DoD Department of Defense DSCA Defense Counterintelligence and Security Agency FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services HSPD Homeland Security Presidential Directive IA Information Assurance IS Information System(s) KO Contracting Officer NGB National Guard Bureau OCI Organizational Conflict of Interest PII Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program SCR Service Contract Reporting SSN Social Security Number TE Technical Exhibit USD(I) Under Secretary of Defense for Intelligence

3. Government Furnished Property, Material, Equipment and Services (GFP/M/E/S):

The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property:

The Government will provide rack space and wall space for the installation of the Contractor’s provided transmission equipment. The floor space shall be coordinated with the Government POC to accommodate Contractor-provided relay rack(s), at each demarcation point. Space is available for relay rack(s) for Contractor equipment in the demarcation point.

3.2 Materials: None

3.3 Equipment: None

3.4 Services:

The Government will provide sufficient environmental controls to maintain humidity and temperature within the Contractor’s equipment operating specifications. In addition, the Government will provide primary and emergency conditioned power sources to operate the Contractor’s equipment within manufacturer’s specifications. Government employees will not install or troubleshoot contractor owned equipment.

3.5 Utilities:

All utilities in the facility will be available for the contactor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices.

The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4. Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General:

Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

4.2 Reserved.

5. Requirements:

5.1 Lines:

The Contractor shall provide the following Government line of local and Long-Distance (to include international) commercial communications services for 171ARW and 258ATCS at cutover. Innovative technical solutions are encouraged but must be compatible with the current requirement that is listed in the remainder of this PWS. The quantity of these initial service requirements will be incorporated into the Pricing Schedule. The installation service requirement will be identified here and in the Pricing Schedule.

5.1.1 171st:

The Government telephone switching system at the 171st Air Refueling Wing is identified as an Avaya S8800 with Communication Manager software version 7.X, and the switching system is located in building 300, room 159, 300 Tanker Road Coraopolis

PA 15108.

5.1.2 258th:

The Government telephone switching system at the 258th Air Traffic Control Squadron is identified as an Avaya S8800 with Communication Manager software version 7.X and the switching system is located in building 1, room 115, 258 Airport RD Johnstown PA 15904.

5.1.3 Representatives:

The Government Communication Services Officer (CSO) and Technical Representative shall be identified at the post award conference and updates provided to the contractor as required by the CO.

5.2 Direct-Inward-Dialing (DID) Directory Numbers.

5.2.1 DID

Located at 171ARW in B300, Rm 159, 300 Tanker Rd Coraopolis PA 15108

5.2.2 DID

Located at 258ATCS in B1, Rm 115, 258 Airport Rd Johnstown PA 15904

5.3 Local Exchange and Access Trunks.

Currently in place is a session initiated protocol (SIP) data circuit with session border controller, going into equipment to emulate a PRI to communicate with the government owned voice server equipment, at both locations. Equipment can handle 23 concurrent calls at a time.

Emulation to voice server equipment

ISDN PRI

D- Channel Quantity

B-Channel

Demarcation

IC

B-

Channel Quantity

Signaling

(PRI

Q.931)

OG

B-

Channel Quantity

Signaling

(PRI

Q.931)

2 Way Channel

B-Channel Quantity & Signaling

(PRI

Q.931)

RJ48 1 23

NPA- NXX-XXXX DID Directory Numbers

(412) 776-7000 to 8099 1100

TOTAL 1100

NPA- NXX-XXXX DID Directory Numbers

(814) 532-5900 to 5999 100

TOTAL 100

ISDN PRI

D- Channel Quantity

B-Channel

Demarcation

IC

B-

Channel Quantity

Signaling

(PRI

Q.931)

OG

B-

Channel Quantity

Signaling

(PRI

Q.931)

2 Way Channel

B-Channel Quantity & Signaling

(PRI

Q.931)

B300, Rm

300 Tanker Rd, Coraopolis, PA 15108

RJ48

1 23

Bldg 1, Rm 115, 258

Airport Rd, Johnstown

PA 15904

5.4 E911 Compatibility.

Contractor shall include a description of how 911 calls are routed through their telephone system to ensure we remain compliant with 911 telecommunications laws in accordance with Kari’s Law. Kari's Law states all 911 calls dialed from a MLTS (Multi- Line Telephone System) need to reach an FCC registered PSAP (Public Service Answering Point).

5.5 Government Emergency Telecommunications Service (GETS).

GETS will be used in an emergency or crisis situation when the Public Switched Telephone Network (PSTN) is congested and the probability of completing a call over normal telecommunication means has significantly decreased. The Contractor must have NPA (710) in the switch to allow access to the GETS line assigned to a specific site. Authorized users are provided access to an emergency service by dialing 0/1+710- NXX-XXXX. The 710 NPA provides access to a tariffed service of the GETS interexchange carriers and the call is billed to the United States Government.

5.6 Outages.

5.6.1 Scheduled Outage.

The Contractor shall notify the Government POC of any scheduled outage that will affect any telecommunication service. The Contractor shall inform the Government POC NLT 30 days prior to the scheduled outage. The Contractor shall provide a detailed explanation for the outage to include the amount of downtime and end users affected.

The Contractor shall notify the Government POC via email of the need for any scheduled service outages. Such outages shall be scheduled to minimize inconvenience to users. The Government POC must release all affected equipment and circuits prior to any service disruption. The Contractor shall follow procedures identified below for outages.

5.6.2 Unscheduled Outages.

If multiple facilities, areas, primary trunks, or cables/fibers are impacted, the Government POC shall assign the category of the outage and establish the repair priority. The Contractor shall notify the Government POC verbally of problem(s) and follow-up with documentation via email within time specified for each outage type.

5.6.3 Outage Procedures.

The Contractor shall follow procedures identified below for outages. In all cases, notification shall include reason for interruption, duration, start and stop times, affected equipment, lines, and buildings, and restoration action (what service was impacted and how service was restored).

5.6.4 Outage Priority, Restoration of Service, and Maintenance.

The Contractor shall respond and restore service outages, including sending a contractor employee on site to physically troubleshoot equipment within the time limits below. From the time of receipt of the notification, the Contractor shall respond and coordinate with the Government POC within the time limits indicated below. For mission-essential functions, the Government POC shall identify and prioritize the essential contractor services. The Contractor shall prioritize and perform restorations IAW the Telecommunications Services Priority (TSP) and Restoration Priority List (RPL), which are provided by the Government POC. In the event that the Contractor anticipates not being able to perform any of the essential contractor services (i.e.

beyond the Contractor’s control) IAW the TSP and RPL during a crisis situation, the Contractor shall notify the Government POC as expeditiously as possible and use its best efforts to cooperate with the Government in the Government’s efforts to maintain the continuity of operations. If the Government POC determines that the outage restoration time frames cannot be met for other non-mission essential functions, the Government POC can declare any outage restoration priority level as catastrophic to emergency to serious to routine if the outage significantly affects the mission of the Government.

5.6.4.1 Catastrophic Outage.

A catastrophic outage demands immediate attention, such as a total loss of service, loss of network control, and loss of call processing capability to 95% or more of equipped lines and/or trunks. The Government POC can declare any outage as a catastrophic outage if the outage significantly affects the mission of the Government. A catastrophic outage is normally a sudden and widespread disaster stemming from the result of a man made or natural disaster in which property and site network infrastructure are completely destroyed. Restore service time will be determined from the time the Contractor responds to the Government’s notification IAW the local TSP and RPL requirements. The Contractor must advise the Government POC of their restoration procedures for the base in a catastrophic situation. The Contractor shall respond to the outage NLT one hour of receipt of notification by the Government POC and advise the Government POC of its restoration procedures for a catastrophic situation. The Contractor shall provide the Government POC with updates NLT every four hours on the status of restoration actions.

5.6.4.2 Emergency Outage.

An emergency outage demands rapid action. The Government POC can declare any outage as an emergency outage if an outage significantly affects the mission of the Government. Emergency is defined by the Government as any outage that severely hampers the Air Force mission and can be restored within the restoration parameters.

The Contractor shall respond to the outage NLT one hour of receipt of notification by the Government POC. The Contractor shall restore service NLT eight hours from the time the Contractor responds to the Government notification.

5.6.4.3 Serious Outage.

A serious outage demands timely action, such as degraded service or a fault condition that makes the system perform at a level less than that for which it is designed;

condition discovered in automatic routing which has not shown in the operation of the equipment, but requires attention. The Government POC can declare any outage as a serious outage if an outage significantly affects the mission of the Government. The Contractor shall respond to the outage NLT one hour of receipt of notification by the Government POC. The Contractor shall restore service NLT 24 hours from the time the Contractor responds to the Government notification.

5.6.4.4 Routine Outage.

A routine outage minimally disrupts service to property, equipment, and site infrastructure. The Government POC can declare any outage as a routine outage if an outage does not seriously affect the mission but does hamper day-to-day operation of the Government installation. The Contractor shall respond to the outage NLT one hour of receipt of notification by the Government POC. The Contractor shall restore service NLT two calendar days from the time the Contractor responds to the Government’s notification.

5.7 Grade of Service.

Locations carrying contracted voice grade which is packetized for transport across an IP, MPLS, or other IXC system require grade of service (GoS), implemented as quality of service (QoS), to ensure that end-to-end per-call latency and packet jitter remain within ITU standards. This requirement is applicable to VoIP traffic, video traffic, or other real-time traffic that has been identified and contracted for an elevated GoS. Vendor will ensure QoS end to end including through sub-contracted external LEC/CLEC facilities;

implementation strategies that may include Committed Access Rates (CAR), Expedited Forwarding (EF), and traffic shaping determined by customer marked DSCP packets or pre-contracted data flows.

5.8 Special Services.

Examples of vendor circuit/trunk routing supporting requirements are provided in the below diagrams 1 and 2. These examples apply to ANG and Government sites with switches and/or PBX configuration, for Traditional Legacy or SIP trunking delivery. The Carrier, if providing a CPE installed digital loop carrier system or other IP based CPE gateway system, will provide the customer with IP, VLAN, routing protocols or other pertinent information to allow the customer to logically interface with the carrier system.

The customer owned demarcation device will in most cases consist of an Edge Boundary Controller providing isolation and firewall services. The vendor shall provide a 24/7 capability to monitor the IP connection to the customer gateway equipment, and alert the customer to a link failure; the customer must also have the ability to reach the vendor’s network operations center on a 24/7 basis.

5.9 Service Routing.

Contractor shall submit a final service routing diagram (reference Diagrams 1 and 2 for examples) and service routing description to the Government within 10 calendar days after award. Contractor may provide the requested diagram and legend using these formats or a similar format to be in compliance with PWS.

Diagram 1

TRADITIONAL LEGACY

Pump House

Off Govt Quarters

Apple

Medical Facility

Vendor / Incumbent Local Exchange Carrier (ILEC) / Competitive Local Exchange

Carrier (CLEC) Dial Central Office (DCO)

Police Dept

Remote Switch/PBX

Foreign City DCO 583 Claire Blvd

# of BRI and CSL

Off Premise

Voice Grade

Hotline

4 - Wired Data

2 - Wired Alarm

# of PRIs and DIDs

Main Site DCO 1234 AF Road, Any Base, USA

GOVT

SWITCH

GOVT

MDF

# of BRI and CSL

# of PRIs and DIDs

Foreign Exchange

Trunk

Outside Local LATA

Diagram 2

UTILIZING SIP TRUNKING

VENDOR/LEC/ILEC

NETWORK

PRI

LEC Provided BRI

CPE (SIP)

GIG

Ether

Govt Provided

Unified

Communications

IP Network

Note: The vendor-controlled Customer Premise Equipment (CPE) shall be vendor provided. The EBC, if available, shall be Government provided.

Legacy Services & Equipment

Multifunction Edge Router

Edge Boundary Controller (if available)

6.0 Applicable Publications:

Publications applicable to this PWS are listed below:

Publication (Chapter/Page)

Date of Publication

Mandatory or

Advisory

Website

Federal Acquisition Regulation Continuously updated;

refer to website for current version

Mandatory https://www.acquisition.gov/?q=browsef ar

Defense Federal Acquisition Regulation Supplement

Continuously updated;

refer to website for current version

Mandatory http://www.acq.osd.mil/dpap/dars/dfarsp gi/current/index.html or https://www.acquisition.gov/dfars

Federal Information Processing Standards (FIPS) Publication

201-2 Personal Identity Verification (PIV) of Federal Employees and Contractors (paragraph 9)

August 2013 Mandatory http://nvlpubs.nist.gov/nistpubs/FIPS/NI ST.FIPS.201-2.pdf

DoDM 5200.2 Procedures for the DoD Personnel Security

Program (PSP)

04/03/2017 Mandatory https://www.esd.whs.mil/Directives/issu ances/dodm/

DoDI 5400.11

Department of Defense Privacy and Civil Liberties Programs

01/29/2019

Mandatory https://www.esd.whs.mil/Directives/issu ances/dodi/

DoD 5400.11-R

Department of Defense Privacy Program

05/14/2007 Mandatory https://www.esd.whs.mil/Directives/issu ances/dodm/

AFI 10-245

Antiterrorism 03/28/2013 (Certified current

03/30/2017)

Mandatory https://www.e-publishing.af.mil/Product- Index/#/?view=pubs&orgID=10141&catI D=1&series=-1&modID=449&tabID=131

AFI 31-101

Security Forces Standards and

Procedures

08/18/2020 Mandatory https://www.e-publishing.af.mil/Product- Index/#/?view=pubs&orgID=10141&catI D=1&series=-1&modID=449&tabID=131

AFMAN 31-113

Security Forces Standards and

Procedures

03/05/2013 Change 1:

12/02/2015

Mandatory https://www.e-publishing.af.mil/Product- Index/#/?view=pubs&orgID=10141&catI D=1&series=-1&modID=449&tabID=131 https://www.acquisition.gov/?q=browsefar https://www.acquisition.gov/?q=browsefar http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html https://www.acquisition.gov/dfars http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-2.pdf http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-2.pdf https://www.esd.whs.mil/Directives/issuances/dodm/ https://www.esd.whs.mil/Directives/issuances/dodm/ https://www.esd.whs.mil/Directives/issuances/dodi/ https://www.esd.whs.mil/Directives/issuances/dodi/

AFPD 17-1

Information Dominance

Governance and Management

04/12/2016 Mandatory https://www.e-publishing.af.mil/Product- Index/#/?view=pubs&orgID=10141&catI D=1&series=-1&modID=449&tabID=131

AFMAN 17-1301

Computer Security

(COMPUSEC)

02/12/2020 Mandatory https://www.e-publishing.af.mil/Product- Index/#/?view=pubs&orgID=10141&catI D=1&series=-1&modID=449&tabID=131

AFI 10-701

Operations Security

7/24/2019 (Change 1:

06/09/2020)

Mandatory https://www.e-publishing.af.mil/Product- Index/#/?view=pubs&orgID=10141&catI D=1&series=-1&modID=449&tabID=131

6.1 Reserved

TECHNICAL EXHIBIT 1

Performance Requirements Summary (PRS)

This PRS includes performance objectives the Government will use to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL). The Government has the right to inspect all services identified within the contract (SS and Non-SS items), to the extent practicable at all times and places during the term of the contract.

Performance

Element Number

Performance Objective

PWS

Paragraph

Performance Threshold

1 Perform and provide local access at the designated circuit demarcation points identified in this PWS.

Continuous operation local phone service 24/7/365.

1.1. E: No discrepancies

noted VG: No more than one

(1) discrepancy noted during inspection S: No more than two

(2) discrepancies noted during inspection M: No more than three

(3) discrepancies noted inspection U: > Three (3) discrepancies noted during inspection

2 Inform the Government POC NLT 30 days in advance of scheduled outage providing a detailed explanation for the outage.

5.6.1. E: No discrepancies

noted VG: No more than one

(1) discrepancy noted during inspection S: No more than two

(2) discrepancies noted during inspection M: No more than three

(3) discrepancies noted inspection U: > Three (3) discrepancies noted during inspection

Performance Element

Performance Threshold

3 Responds and restores Catastrophic Priority service outages IAW PWS, TSP, and RPL as coordinated with the Government POC.

5.6.4 and 5.6.4.1

E: No discrepancies noted VG: No more than one

(1) discrepancy noted during inspection S: No more than two

(2) discrepancies noted during inspection M: No more than three

(3) discrepancies noted inspection U: > Three (3) discrepancies noted during inspection

4 Respond and restore Emergency Priority service outages IAW PWS, TSP, and RPL as coordinated with the Government POC.

5.6.4 and 5.6.4.2

E: No discrepancies noted VG: No more than one

(1) discrepancy noted during inspection S: No more than two

(2) discrepancies noted during inspection M: No more than three

(3) discrepancies noted inspection U: > Three (3) discrepancies noted during inspection

5 Respond and restore Serious Priority service outages IAW PWS, TSP, and RPL as coordinated with the Government POC.

5.6.4 and 5.6.4.3

E: No discrepancies noted VG: No more than one

(1) discrepancy noted during inspection S: No more than two

(2) discrepancies noted during inspection M: No more than three

(3) discrepancies noted inspection U: > Three (3)

Performance Element

Performance Threshold

6 Respond and restore Routine service outages IAW PWS, TSP, and RPL as coordinated with the Government POC.

5.6.4 and 5.6.4.4

E: No discrepancies noted VG: No more than one

(1) discrepancy noted during inspection S: No more than two

(2) discrepancies noted during inspection M: No more than three

(3) discrepancies noted inspection U: > Three (3)

TECHNICAL EXHIBIT 2

Deliverables Schedule

Reference / Deliverable Title

Frequency Number of Copies

Medium/Format Submit To

1.4.15.1 Final

cut over plan (if awarded to non-incumbent contractor)

10 working days after contract award.

1 Electronic Submission

COR

1.4.6.2 Reserved.

1.4.15.3. Key POC List: