Attachment 1 - PWS - Linen Laundry Contract as of 04.01.26.pdf

PERFORMANCE WORK STATEMENT

FOR

LINEN/LAUNDRY SERVICES

633D MEDICAL GROUP

JOINT BASE LANGLEY-EUSTIS, VIRGINIA

As of 01 April 2026

Performance Work Statement – 633 MDG Linen/Laundry Contract as of 01 April 2026 2

Table of Contents

1.0. Scope of Work

2.0. Description of Services

3.0. General Information

4.0. Services Summary

5.0. Government Furnished Property

6.0. Service Contract Reporting Requirements Manpower Report

General Definitions

Attachment 1 - Technical Exhibit – List of Laundry Items

Attachment 2 – Sample Daily Tally Sheet

Appendix A – Health Insurance Portability and Accountability Act of 1996

Performance Work Statement – 633 MDG Linen/Laundry Contract as of 01 April 2026 3

1.0. SCOPE OF WORK: The contractor shall furnish all non-personal services, plant facilities, labor, tools, supervision, equipment and any other items and services necessary to provide linen and laundry services for the 633d Medical Group Medical Treatment Facility (MTF) campus. All pickups and deliveries are to the main facility located at Building # 257, 77 Nealy Ave, Langley AFB, Hampton, VA 23665. The contractor shall accomplish all tasks to meet the requirements of this Performance Work Statement (PWS). Laundry services require that pickup and delivery schedules are met, correct quantities of laundry are delivered, laundry delivered is free of all visible dirt, debris, dampness, offensive odors, mildew, cleansing chemicals residue, are free of stains and damage (tears, holes, etc.), have a uniform appearance and items are properly finished/packaged.

The services covered by this PWS will allow the MTF to provide linens to patients and staff for patient care.

Performance shall be in accordance with (IAW) the requirements contained in this PWS and professional standards of the Joint Commission (TJC), the Unit Effectiveness Inspection (UEI), and IAW the current USAF Referral Management Guidelines.

2.0. DESCRIPTION OF SERVICES.

2.1. The contractor shall provide the following linen services:

2.1.1. Contracting Officer Representative (COR) will provide the contractor with the information needed to maintain an adequate linen inventory to meet the needs of the MTF upon contract award. Reference Technical Exhibit 1 (hereafter “TE1”) for estimated daily usage quantities. Unless otherwise stated by the Contracting Officer, the items listed in the technical description shall be used to determine inventory and invoicing. When daily usage exceeds the estimated daily launder requirements as listed in TE1, then actual numbers/pounds laundered shall be invoiced for.

2.1.2. The contractor shall wash, dry and process all linen to meet TJC, OSHA (Occupational Safety and Health Act) standards, as well as Infection Control standards.

2.1.2.1. Delivered finished articles shall conform to the general accepted healthcare industry standards of cleanliness, finish and appearance. All work performed shall be done under sanitary conditions. Items shall not only be free of soil and stains, but also free from bacteria, fungi and other micro-organisms, including pathogens or disease producing organisms. Items shall not be damaged (holes/tears, etc.) or stained. Any items that do not meet the standard of this requirement shall be reprocessed/refinished/ replaced at no additional cost to the Government. Contractor shall ensure items received in a wet or moist condition are processed to prevent development of mildew, rust or other stains/marks. Contractor shall ensure that soiled linen does not come into contact with clean linen.

2.1.2.2. Cleaned items not meeting the requirements shall be cleaned again at no additional cost to the Government. Such items shall be identified to the COR, labeled and set aside for contractor pickup for the next scheduled delivery/pickup. These items requiring re-cleaning or replacement of damaged linen, shall be bagged and labeled by the MTF to be returned at the contractor. The contractor shall notify the COR upon receipt and shall give status of re-cleaning and/or replacement actions. The re-cleaned or replaced items shall be separately packaged by the contractor and labeled as re-cleaned and/or replacement items and delivered cleaned at the next scheduled delivery/pickup date.

2.1.2.3. Quality Requirements:

2.1.2.3.1. Laundry shall be clean, dry, free of lint/objectionable spots, stains and odors.

2.1.2.3.2. All work shall be IAW the best practices of the laundry industry.

2.1.2.3.3. Through the proper use of detergents, bleach and soap, the finished white cotton articles shall present a uniform bright white appearance.

Performance Work Statement – 633 MDG Linen/Laundry Contract as of 01 April 2026 4

2.1.2.3.4. Fabric shall be free of any trace detergents or laundry processing products, which might cause irritation to the skin. Neutralizing agents shall be used in the final rinse to assure the alkalinity of processed linen is between 5.0 and 7.0 pH.

2.1.2.3.5. Care shall be exercised to ensure that shrinkage of fabrics is no greater than that which can be termed “natural shrinkage” or natural wear and tear. Special attention must be paid to the prevention of shrinkage in articles composed of animal fabrics such as wool, hair or silk.

2.1.2.3.6. Washroom Laboratory Testing:

2.1.2.3.6.1. The contractor shall obtain washroom test services from an approved laboratory. National Association of Institutional Linen Management (NAILM), 2130 Lexington Road, Suite H. Richmond, KY 484731 and International Fabricare Institute (IFI), 122251 Tech Road, Silver Springs, MD 20904, are two known acceptable laboratories. Should the contractor propose to obtain these services from a laboratory other than one of these, the name and address of the proposed laboratory shall be submitted for approval to the Contracting Officer, either at the post award orientation conference or two weeks prior to performance start date, whichever is earlier.

2.1.2.3.6.2. The contractor shall perform washroom tests for tensile strength and whiteness retention in accordance with laboratory instructions. Conducted tests shall be on items picked up at the Medical Treatment Facility. The contractor shall provide two copies of the test results to the Contracting Officer no later than five calendar days from the date of receipt from the laboratory. Tensile strength is considered acceptable if the tensile strength loss is rated "Good" or greater. Whiteness is considered acceptable if the whiteness loss is rated "Good" or greater. Tensile strength loss and whiteness must be within the range prescribed as “Good” by International Fabricare Institute (IFI) standards. Whenever tensile strength loss or whiteness deficiencies occur, the contractor shall take corrective action within five business days and retest. This process shall be repeated until the tensile strength loss and whiteness retention are within prescribed tolerances.

2.1.2.3.7. Tumbled work shall be dry and neatly folded. All folds shall be consistently done in the same manner.

2.1.2.3.8. Articles which have been ironed or processed, shall have surfaces, which are smooth and without “rough-dry” spots, wrinkles or tails according to industry standards.

2.1.2.3.9. In accordance with the “Comprehensive Accreditation Manual for Hospitals (CAMH) , TJC Current edition” the following are required:

2.1.2.3.9.1. Separate containers shall be used for transporting clean and soiled linen.

2.1.2.3.9.2. The contractor shall ensure that clean linen is protected from contamination until received by the

MTF.

2.1.2.3.9.3. There shall be documentation of participation by contractors’ laundry service personnel in a relevant continuing education program at the expense of the contractor.

2.1.2.3.10. The contractor shall weigh all linen (outgoing soiled and incoming cleaned) on the Government scale (located at building #257, 77 Nealy Ave, Langley AFB, VA) as the scale of record. The Government scale is calibrated with certified weights annually to a 5% variance at the following weights of 50 lbs., 100 lbs., 150 lbs., 200 lbs., 250 lbs., 300 lbs. and 350 lbs. Calibration documentation is available upon contractor request to the CO. In the event that the Government scale is inoperable, the COR may accept the contractor’s weight of outgoing soiled/incoming cleaned linen, until such time when the Government scale becomes serviceable. Acceptance of weight documentation utilizing contractor owned scales is contingent upon the subject scale(s) having a dated certified calibration not to exceed 365 days from the date of linen weight.

The contractor shall furnish the COR with scale identification (manufacturer, model, serial number) and its most

Performance Work Statement – 633 MDG Linen/Laundry Contract as of 01 April 2026 5 recent certified calibration documentation. The contractor’s scale shall meet 5% or less deviation/variance using certified weights at 50 lbs., 100 lbs., 150 lbs., 200 lbs., 250 lbs., 300 lbs., and 350 lbs.

2.1.2.3.10.1. Assure that linen shall only be transported on the linen delivery truck.

2.1.2.3.10.2. Clean and soiled linens shall not be transported together.

2.1.2.3.10.3. Bagged soiled linen shall be collected and tied closed by the Government housekeeping personnel at the MTF by being placed in rolling estimated 54-inch-high carts furnished by the contractor; at no point shall soiled linen be physically separated after initial collection/placement in bins. Cleaned linen types shall be separated by the contractor (if comingled) and weighed and documented on daily tally sheets. Cleaned linen carts shall be numbered and labeled with linen types on at least two sides of the exterior of each cart and the weight clearly documented on each end of each cart for soiled linen pickup and cleaned linen delivery. See TE1 for listing of linen types. All carts used by the contractor shall be numbered and have the tare weights indicated on the two short ends. Laundry carts are recommended to be interchangeable with labeling for each linen type.

An identifying tag can be placed on the “open” side of the cart either on the top right or left of the opening that will list the account name, linen weight and contents of the cart.

2.1.2.3.10.4. All carts shall be in good repair at all times, wheels that roll freely, panels that stay in place, etc.

2.1.2.3.10.5. All carts shall be sanitized/disinfected daily inside and out.

2.2. Utilizing the 633 MDG scale, weigh all soiled and clean linen and maintain records.

2.2.1. All soiled linen shall be bagged and weighed, bulk weight, at time of pickup by contractor. Soiled/bagged linen shall be placed in contractor furnished carts and labeled (by the contractor) before transport from the MTF to the contractor plant. Contractor shall document weights on daily tally sheets.

2.2.2. Each scheduled delivery of cleaned linen shall also be placed in carts numbered and labeled and documented, on daily tally sheets, by the contractor before daily arrival at the MTF. Weighing for cleaned linen deliveries shall adhere to the requirements outlined in the PWS. Upon clean linen deliveries, the COR will review the daily tally sheets for reasonable weight documentation against the previous documented bulk soiled weight to ensure that a difference from total soiled to clean does not exceed the industry standard of 7%.

Should deviations from this industry standard (i.e., a difference of greater than 7% between soiled and cleaned) occur, the COR contact the contractor to validate the cleaned linen delivered was within 7% of the prior business day soiled weight. Resolution shall occur immediately but not exceed 24 hours from the time the contractor is notified of its performance deficiency and shall be performed at no additional cost to the Government. The contractor provided bags for soiled linen shall not be weighed and/or counted as part of the weight of cleaned or soiled linen.

2.2.3. The contractor shall develop and furnish (for Government approval) tally sheets for documenting the weight(s) bulk linen and show cleaned linen weighs for each linen type. Tally sheets shall be submitted for CO approval within five calendar days after contract award. Once approved by the CO, these tally sheets shall be used by the contractor for documenting soiled and cleaned linen weights. An example tally sheet is contained in attachment 1 of this PWS. Copies of all weight documents/tally sheets shall be kept by the COR and the contractor and certified by both parties.

2.2.4. Cleaned linen articles shall be transported to the MTF in contractor furnished carts that are labeled on at least two sides for each carts linen types. See TE1 for listing of linen types. All carts supplied by the contractor shall be numbered and have the tare weights indicated on at least one of two short ends (or opposite ends given uniform sides. Laundry carts shall be interchangeable and not specifically dedicated to specific linen type.

An identifying tag shall be placed on the “open” side of a cart on either the top right or left of the opening that will list the account name, linen weight and contents of the cart. Contractor shall supply all carts (up to 54

Performance Work Statement – 633 MDG Linen/Laundry Contract as of 01 April 2026 6 inches high) for cleaned line to include carts for mops and rags used in the transportation of both clean and soiled linen to meet The Joint Commission (TJC) standards.

2.2.5. Should the contractor deliver cleaned linen with stains and/or damage (i.e., tears, holes, frayed, excessive wear and tear, etc.), the COR will separate, count, document these items by linen type (i.e. infant blankets, adult white blankets, scrubs, flat sheets, fitted sheets, etc.) and place these items in a clear plastic bag and label it accordingly. The COR will ensure that cleaned with stains linen and damaged linen are separately bagged and labeled accordingly. These bagged items shall be collected and quantities verified by the contractor as required on any delivery/pickup day. Both the COR and contractor shall certify quantities on the approved tally sheet for accountability. The contactor shall replace stained and/or damaged linen on a one-for-one basis within 24 hours from the date of pickup from the MTF.

2.2.5.1. Contractor shall provide the linen transportation vehicle(s), driver(s), maintenance and other expenses incurred transporting the linens as required.

2.2.5.2. Contractor shall provide individual hampers for stained and damaged/torn linen to be returned to the contractor.

2.2.5.3. Contractor shall ensure correct weights)/quantities (for each linen type carts, as indicated on the tally sheets.

2.2.5.4. Contractor shall secure items awaiting shipment to prevent soil contamination or theft.

2.2.5.5. Contractor shall maintain accountability for the work shipped.

2.2.6. Contractor shall load clean linens on truck to protect from soiling, crushing and/or wrinkling. Clean linen shall be covered (if not individually wrapped) during transport. If clean linen inadvertently falls off clean linen cart onto truck floor/any other surface (ground, floor, etc.) or gets wet, it shall not be placed back on clean linen cart.

Upon delivery, these items shall not be weighed with the clean linen delivery and shall not be accepted by the COR or designated personnel. Should these items cause a difference in weight between soiled and clean as stated in paragraph 1.1.1.7.2., these occurrences will be treated as performance deficiencies.

2.2.7. Contractor shall launder Government owned linen/items to include mops, coat-lab-white and blue, smock- Dental-Physician, Outpatient Surgical scrubs shirts/ trousers, Dental scrubs shirts/trousers, Surgical/Operating scrubs shirts/trousers, PACU scrubs shirts/ trousers, and Women's Health scrubs shirts/pants.

2.2.8. Contractor shall provide disposable bags for soiled linen. Contractor shall ensure enough bags are provided to bag all linen that is to be weighed and documented. The weight of contractor provided soiled linen bags shall not be added to the weight of the individual linen types or the total weight on a daily basis.

2.3. Washing, Extracting and Tumbling

2.3.1. Washing. The contractor shall employ as criteria for wash formulas Commercial Industrial Laundry Standards.

2.3.2. The contractor shall load machines. Each lot of soiled linen shall be loaded, processed and packaged without co-mingling with other contracted or agency’s linen.

2.3.3. The contractor shall conduct and maintain monthly analyses of water hardness and strength of washing supplies/chemicals. A record of these checks shall be maintained by the contractor and made available for review upon request by the COR.

2.3.4. Extracting. Extraction of garments shall be in accordance with manufacturer’s specifications for the garment being extracted. Polyester-cotton garments (Dura press) shall be extracted in order to prevent setting wrinkles.

Performance Work Statement – 633 MDG Linen/Laundry Contract as of 01 April 2026 7

2.3.5 The contractor shall ensure that all polyester and cotton blend linens meet the static generation limitation requirements set forth in National Fire Protection Association (NFPA) standards. All new polyester and cotton linens, when identified, shall be laundered annually with a suitable ionizing agent.

2.4. Tumbling

2.4.1. Tumbled work shall be completely dry.

2.4.2. Tumblers shall be operated in accordance with the garment manufacturer’s label.

2.5. Workmanship.

2.5.1. Laundry services provided by this contract shall be in consonance with the best practices of hospital laundry industry. Delivered finished articles shall conform to the generally accepted industry standards of quality of cleanliness, finish and appearance. All laundry shall be delivered in a sanitary condition after being thoroughly laundered and properly dried. The following quality standards must be maintained by the contractor in the provision of laundry services:

2.5.2. All work performed on MTF laundry shall be done under sanitary conditions, in accordance with generally accepted standards, along with federal, state and local health department regulations.

2.5.3. The contractor’s facility shall be open to inspection of sanitary conditions at any time by Government representatives.

2.5.4. The Government also reserves the right to perform or cause to have performed any test deemed necessary to determine the sanitary condition of articles delivered by the contractor.

2.5.5. The contractor shall ensure that MTF (contractor owned and Government owned) articles/items will never be handled/processed with items from other locations/hospitals/facilities thereby preventing items/articles from being co-mingled with items from other locations/hospitals/facilities or losses due to being delivered to other locations/hospitals/facilities.

2.5.6. Fabrics shall be free of all removable soil and stains. Linen with non-removable spots or stains shall be inspected by the COR before acceptance.

2.5.7. All linen shall be entirely clean, dry and free of lint.

2.5.8. All linen shall be free of soapy and objectionable odors.

2.5.9. Care shall be exercised to ensure that shrinkage of fabrics is not greater than which can be termed “Natural Shrinkage”. Special attention shall be paid to the prevention of shrinkage in items composed of animal fabrics, such as wool or strands of hair remaining on the fabric.

2.5.10. Fabrics shall be free of any trace of detergents or laundry processing products.

2.5.11. All fabrics shall be laundered to avoid scorching and fading of colors.

2.5.12. The contractor shall ensure quality performance of other workmanship requirements subjected to this

PWS.

2.6. INFECTION CONTROL/SANITATION REQUIREMENTS: The contractor shall ensure that infection control/sanitation is upheld in the contractor’s laundry area. Government representatives shall hold periodic (no-notice) sanitation inspections of the laundry areas. The following practices of infection control shall be implemented in addition to the Infection Control Regulations:

2.6.1. Clean Linen:

Performance Work Statement – 633 MDG Linen/Laundry Contract as of 01 April 2026 8

2.6.1.1. The laundry processing chain shall be arranged so that there is no contact between soiled and processed linen, no interchange of personnel between clean and soiled areas unless they are properly attired.

2.6.1.2. Linen shall be handled with a minimum shaking and agitating.

2.6.2. Dirty Linen:

2.6.2.1. Soiled linen shall be sorted in a room set apart from the main laundry area. There shall be separate entry doors for soiled linen and clean linen areas.

2.6.2.2. All soiled linen shall be washed under standard precautions, which are considered contaminated.

Contractor to comply with OSHA Bloodborne Pathogens Standards.

2.6.2.3. All chemicals shall be used in accordance with the manufacturer’s recommendation.

2.6.3. Cleanliness of the Laundry:

2.6.3.1. The laundry area must be vacuumed at least weekly to remove lint.

2.6.3.2. The laundry floor shall be mopped as appropriate with germicide/disinfectant.

2.6.3.3. Controls on System:

2.6.3.3.1. A Government Infection Prevention Officer/COR may perform unannounced periodic inspections and touch plate cultures of clean linens as required by the Infection Control Regulations of the Hospital.

2.7. MISSING/LOST LINEN. Should the COR identify missing MTF linen/laundry article(s)/item(s) from a delivery, the contractor shall on the same day of identification issue a shortage ticket to be redeemed by the Government during the next regularly scheduled delivery at no additional cost to the Government. Accountable items not delivered within 24 hours of the original scheduled delivery date shall be considered as lost. If a lost item is not delivered within 48 hours of discovery, the contractor shall replace the missing/lost item with a new item of equal or better quality, color and size approved by the CO at no additional cost to the Government.

2.7.1. The contractor shall ensure flatwork is processed so that surfaces are smooth, without rough dried spots or wrinkling that is noticeable and significant in area affected, such as that achieved by machine finishing.

Flatwork shall be folded in rectangular shapes to fit on clean linen shelving, ( to ensure a neat and uniform appearance that is not marred by excessive loose ends. Flatwork finished laundry shall be washed, dried, folded and quantity packaged. The linen shall be finished so that surfaces are smooth and wrinkle free. Rough dry areas on the finished article will render the item as unserviceable.

2.8. Sewing and Repair.

2.8.1. The contractor shall repair all minor rips, tears and open seams to organizational articles only using thread and materials of the same quality, compatible color, color-fastness and texture as that used in the appearance, quality and of matching color. The COR will tag those organizational articles in need of repair noting what repairs are required.

2.8.2. No frayed ends or loose threads shall appear on repaired articles.

2.8.3. If iron-on patches are used, they must completely adhere to the item repaired.

2.8.4. All repaired articles shall be laundered after repair and prior to return to the MTF.

Performance Work Statement – 633 MDG Linen/Laundry Contract as of 01 April 2026 9

2.8.5. The COR will make the determination as to whether an item is repairable or unserviceable.

Should the contractor object to this determination, the CO has the final decision on replacement.

2.9. Unserviceable Articles.

2.9.1. All articles received by the contractor which cannot be restored to a serviceable condition by the mending of minor rips and tears or by the replacement of missing/broken buttons shall be returned to the COR laundered, rough dried and segregated from serviceable linen.

2.9.2. The contractor shall indemnify the Government for any property turned over to the contractor for servicing under this contract which is lost, destroyed or which is damaged and in the opinion of the CO cannot be repaired satisfactorily. In any of these events, the price of such item(s) (as determined by current Federal Supply Catalog price lists) shall be deducted from the next month’s invoices. If the property is not on these price lists, the CO will determine a fair price. If the parties fail to agree upon the value of the property or fail to agree on the amount of credit due, the dispute shall be determined as provided in the clause hereof entitled:

“Disputes”.

2.9.3. In case of contractor-caused damage to any property which the CO and the contractor agree can be satisfactorily repaired, the contractor shall repair the property at its expense in a manner satisfactory to the CO.

2.10. Pressing, Folding, Packaging and Marking.

2.10.1. Pressed linen shall be wrinkle free and surfaces shall be smooth.

2.10.2. Folding of linen shall be uniform and neat. All sleeves shall be right side out and corners shall match.

2.10.3. All cleaned linen articles/items shall be returned in carts with like type linen in each cart. Carts shall be labeled and documented with weights for linen types in each cart. Contractor to document on daily sheets with a copy of this documentation presented to the COR.

2.10.4. Contractor furnished and MTF owned scrubs shall be folded in sets according to size and color. Scrub sets shall be folded in a three folded style with string belts tucked in. All scrub sets shall be sent back to the MTF stacked and in accordance with size and color in separate labeled carts. Note: each Government owned separate colored scrub sets Dental (maroon), Outpatient Surgical (charcoal), OR Surgical (royal blue), PACU (purple), and Women's Health (Dark Grey) shall be in labeled carts and weighed for outgoing soiled and incoming cleaned scrub sets. All excess scrubs shall be placed on top of folded scrubs.

2.11. Handling and Transporting of Linen.

2.11.1. Soiled linen shall be placed in durable laundry bags (furnished by the contractor), capable of retaining fluids or body liquids. The laundry bags shall be clearly marked as soiled linen.

2.11.2. Carts or other equipment used to transport soiled linen shall not be used to transport clean linen.

2.11.3. The contractor shall ensure that contaminated linen does not cross clean linen while transporting or at contractor facilities. The contractor shall have facilities available where soiled linen can be received, sorted and stored separately from clean processed linen.

2.11.4. After transporting soiled or contaminated linen, the vehicle interior shall be cleaned, disinfected/ sanitized before reuse. This standard is applicable to all vehicles used by the contractor to perform transporting services.

2.11.5. Each cart shall be labeled with linen types and covered during transport to prevent contamination.

2.11.6. The contractor shall comply with all TJC, local, state and federal regulations concerning transporting and handling contaminated soiled and clean linen.

Performance Work Statement – 633 MDG Linen/Laundry Contract as of 01 April 2026 10

2.11.7. The contractor shall perform periodic inspections and touch plate cultures of clean laundry as required by TJC. A copy of the results shall be forwarded to the COR.

2.12. Laundry Tickets.

2.12.1. The contractor shall supply, at no additional cost to the Government, carbon interleaved, serially numbered delivery tickets in triplicate for use in listing items to be laundered. As an alternate, computer printed tickets may be utilized as long as each copy (for the contractor and the COR) is identically documented. Tickets shall indicate the following:

o Contract number.

o Requesting facility.

o Item description and quantity listing to include shortage tickets for missing items/articles from previous delivery.

o Signature of COR or designated alternate personnel.

o Date and time of pickup.

2.13. Return of clean linen.

2.13.1. Housekeeping. The contractor shall be responsible for cleanliness and sanitation of the laundry facility, equipment and vehicles used to support this PWS. Local, state, TJC and federal regulations and standards apply.

2.13.2. The Government shall not be held liable for personal injury or equipment damage caused by sharp objects and/or metal objects inadvertently placed in the soiled linen. The contractor shall return all objects found in the soiled linen to the Government and the weighted amount of the object shall be used when calculating the 7% weight difference between soiled and cleaned linen.

2.13.3. The contractor shall be liable for return of the number and kind or type of article (Government owned linen or garments) furnished for servicing under this contract in accordance with the count of the requiring activity or the number and kind or type of articles agreed upon at the time of delivery to the contractor.

2.13.4. If any articles of any value are found in the pockets, they shall be placed in an envelope and returned with the article cleaned.

2.13.5. Items shall have all dirt, dust and lint removed from pockets, collars and cuffs which shall be then turned back and folded.

2.13.6. During the time Government owned property is in the possession of the contractor, it shall be adequately stored and protected. When contaminated hospital linen is furnished for services under this contract, it shall be handled separately from other articles.

2.14. Marking and Identification.

2.14.1. Government owned/furnished laundry may be stamped by Government personnel.

2.14.2. All equipment and materials used in the handling and/or transporting of cleaned, soiled or contaminated linen shall be labeled (i.e. clean linen, soiled linen and contaminated linen).

2.15. First Wash of New Linen Items.

2.15.1. All new linen items sent to the contractor in separate carts shall be classified/labeled as “First Wash”.

First washes shall be weighed, sorted and shipped to the MTF separately. The Government will verify weight prior to shipping to the contractor.

2.16. Special Wash.

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2.16.1. Special wash items are defined as items that have been stained while in the Government’s possession and require special attention. Government personnel will separate special wash items and mark with a tag stating the item is a special wash item. The contractor shall ensure special wash items are segregated from other laundry items during wash and are readily identifiable upon return to the Government as special wash items. For example, items may be labeled with a tag stating “special wash”.

2.16.2. Government owned items that may have a special area to be returned and require special handling sent to the contractor for washing will be classified as “special” (i.e. lab coats). After cleaning, special items shall be separately sorted and tagged with respective return department name and/or area and shipped to the MTF during the next scheduled clean linen delivery.

3.0. GENERAL INFORMATION.

3.1. Hours of Operation. Normal delivery time shall be at the 633d Medical Group, MTF, Building# 257, 77 Nealy Avenue, Langley AFB, VA 23665 at approximately 9:00 a.m. daily, Monday through Friday, unless an emergency situation arises that requires a different delivery date/time as determined by the CO. The contractor is to contact the COR or designated alternate personnel if late deliveries are expected.

3.2.1. Linen Availability. If linen delivery/pickup cannot be made IAW paragraph 1.2.2., the contractor shall notify housekeeping at commercial: (757) 764-6773 or Facility Management at commercial: (757) 764-6771 and give an approximate time of delivery.

3.2. Holidays. The contractor shall not be required to deliver on any federal holiday; however, the contractor may be required to deliver on installation family days or base/hospital down days depending on regularly scheduled deliveries/pickups. Should a regularly scheduled delivery/pickup day occur on a federal holiday, the contractor shall provide additional linen to cover daily usage requirements for a respective federal holiday in addition to the last scheduled delivery/pickup prior to the federal holiday.

o New Year’s Day - January 1st o Martin Luther King Day - 3rd Monday in January o Washington’s Birthday - 3rd Monday in February o Memorial Day - last Monday in May o Juneteenth- June 19th o Independence Day - July 4th o Labor Day - 1st Monday in September o Columbus Day - 2nd Monday in October o Veteran’s Day - November 11th o Thanksgiving Day - 4th Thursday in November o Christmas Day - December 25th

3.3. Performance of Services During Crisis Declared by the National Command Authority or Overseas Combatant Commander. On occasion, services may be required to support an activation or exercise of contingency plans outside the normal duty hours. Emergency situations (i.e., accident and rescue operations, civil disturbances, natural disasters, military contingency operations, and exercises) may necessitate the contractor provide increased or reduced support as determined by the CO. The Government may negotiate an equitable adjustment with the contractor for the cost of these emergency requirements should the CO determine it necessary. Otherwise, under circumstances when the base is closed due to severe weather, these services will be considered non-essential.

3.4. Contractor Personnel.

3.4.1. Contract Manager.

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3.4.1.1. The contractor shall provide a contract manager and an alternate that shall be responsible for the performance/management of the work. These individuals shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract and shall be designated, in writing, to the CO before the contract start date. The alternate contract manager shall act for the contract manager when the manager is absent. The contractor shall notify the CO when the alternate has primary responsibility.

3.4.1.2. Upon request from the CO, the contract manager shall be available within 120 minutes to meet on the Government installation with Government personnel as the need arises.

3.4.1.3. Performance Evaluation Meetings. The CO shall require the contractor to meet with the CO, Contract Administrator, Functional Commander and other Government personnel as often as deemed necessary during performance of this contract. The contractor may request a meeting with the CO when deemed necessary.

Meetings shall be documented in the contract file with written minutes signed by the contractor and the CO.

Should the contractor not concur with the minutes, such non-concurrence shall be provided in writing to the CO within 10 calendar days of receipt of the minutes.

3.4.2. Project Supervisor. In addition to the contract manager, the contractor shall assign a full-time Project Supervisor who shall be responsible for the performance of the work under this contract and shall be available at the contractor’s plant during the Government’s normal day shift working hours. A resume of the contractor’s Project Supervisor shall be submitted with the proposal to include the below qualifications:

3.4.2.1. Authority. The Project Supervisor shall serve as the manager representing the contractor and shall supervise and train employees to ensure compliance with all provisions of this contract.

3.4.2.2. Education. Prior to assigning an individual to the position of Project Supervisor, the contractor shall ensure that the individual can read, write, speak, understand English and has completed the training required as stated below:

3.4.2.3. A publicly-offered laundry manager’s course whose curriculum emphasized hospital sepsis.

3.4.2.4. Health Facility Experience. The Project Supervisor shall have at least three consecutive years of prior experience in health care facility laundry management within the last five years. During this three year period of employment the Project Supervisor shall have demonstrated the following abilities:

3.4.2.5. Knowledge, Skills, and Abilities.

3.4.2.6. The ability to adapt general standards and criteria for laundry services to the needs and operating requirement of a health care facility.

3.4.2.7. The ability to supervise a laundry service labor force and intermediate supervisors in a health care facility laundry program.

3.4.2.8. The planning and delivery of a health care facility laundry training program.

3.4.2.9. Practical knowledge and understanding of the use of laundry and sanitizing agents in preventing and/or controlling the spread of infection in a health care facility.

3.4.2.10. Practical knowledge of the organization and functions of a health care facility and the relationship of laundry services to these functions.

3.4.2.11. Alternate Project Supervisor. The contractor shall provide the Government with a POC when the project supervisor is not available. The stand-in Project Supervisor shall be able to read, write, speak and understand English.

3.4.2.12. In a case where the Project Supervisor quits or is terminated, temporary replacement shall not exceed six weeks before a new, fully–qualified Project Supervisor is employed and functioning on site.

Performance Work Statement – 633 MDG Linen/Laundry Contract as of 01 April 2026 13

For any replacement Project Supervisor, the requirements at paragraph 1.2.7.1.

3.4.3. English Language Requirement. The contractor and contract managers shall read, understand, speak and write English fluently.

3.4.4. Employee Personnel Appearance & Professionalism. Contractor personnel shall present a neat and clean appearance and be easily recognized as contractor employees. The contractor shall provide the MTF with a roster identifying all employees requiring access to the installation. The contractor shall also provide its employees sufficient uniforms/identification displaying the company name, employee’s first and last name and job title. This should include at a minimum a name badge, a professional looking company shirt and pants appropriate to the nature of duties performed with employee’s name, etc. Employees shall wear identification while on Langley AFB. Contractor personnel shall exhibit professionalism at all times while working on Langley AFB. A loud volume of noise emanating from any source and the use of profanity by contractor personnel is strictly prohibited.

3.5. Personnel Training.

3.5.1. The contractor shall conduct and document formal training to instruct all personnel in customer relations, the specific tasks listed and related subjects to ensure competent performance. The contractor shall provide a training plan on how and what subjects all personnel are to be trained. This plan shall include New Employee, Initial Training as well as Continuous On-going Refresher Training. An updated copy of the training plan shall be provided to the COR as changes occur.

3.5.1.1. The contractor shall develop, implement, conduct and document a viable on-the-job training program for all positions that support the service in the PWS. The purpose of this training program is to ensure all contractor personnel are trained in the operation of assigned tasks. The contractor personnel shall be station qualified prior to performing duty without supervision.

3.5.2. Initial and Recurring Intensive Training. All personnel working on this contract shall receive a minimum 16 classroom type hours of initial, intensive training in health care laundry services. Documentation for all contractor personnel training shall be maintained by the contractor supervisor/leadership and readily available to the CO during each facility visit and/or upon request. Personnel, who have never received initial intensive training in health care laundry services, including infection control, shall not be assigned to work until this training requirement is completed. All personnel who have had previous health care laundry services training, including infection control, are required to complete a minimum of six hours of refresher training within two weeks after starting work and the same six hours of refresher training annually. Additional training shall consist of the following:

3.5.2.1. Familiarization with all written contractor technical, workplace safety and quality control procedures and instructions.

3.5.2.2. Basic bacteriological concepts, including how disease is caused, transmitted and prevented, reduced or contained through proper laundry services methods.

3.5.2.3. Bloodborne Pathogens Exposure Control (personal hygiene and proper handwashing; Personal Protective Equipment (PPD); Engineering controls and work practices to minimize risk of exposure to blood or other potentially infectious materials; post-exposure procedures including immediate action, treatment, follow-up and record keeping).

3.5.2.4. Infection control, relating duty functions to all requirements of this contract.

3.5.2.5. Proper use and handling of detergents, supplies and equipment.

3.5.2.6. Care and maintenance of contractor and Government-furnished property.

3.5.2.7. Procedures for replenishing laundry supplies and obtaining equipment repairs.

Performance Work Statement – 633 MDG Linen/Laundry Contract as of 01 April 2026 14

3.5.2.8. Role of laundry services in the health facility and its effect on the health and well-being of patients.

3.5.2.9. Employee personal hygiene.

3.5.2.10. Adherence to all contractor work schedules and how completed scheduled work assignments shall be documented to support the contractor’s Quality Control Program. An in-service management training program, emphasizing hospital sepsis, which has been established and sponsored by a health care facility laundry contractor.

3.5.3. Hiring Contractor Personnel.

3.5.3.1. The contractor shall not employ personnel for work on this contract if such employee is identified to the contractor by the CO as a potential threat to the health, safety, security, general wellbeing or operation mission of the installation and its population.

3.5.3.2. The contractor shall not employ any individual who is an employee of the US Government if employment of that person would create a conflict of interest. In addition, the contractor shall not employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval in accordance with DoDD 5500-7 and if such employment would be contrary to the policies contained in Air Force Instruction (AFI) 64-106.

3.5.3.3. The contractor is cautioned that active military personnel hired for off duty work under this contract may be subject to permanent change of station (PCS) or change in duty hours or deployment. Military Reservist and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the contractors’ ability to perform. Their absence at any time shall not constitute an excuse for nonperformance under this contract.

3.5.3.4. Professional Expertise. It is highly recommended that the contractor be or become a member of the National Association of Independent Laundry Managers (NAILM). Membership with professional organizations can keep the contractor informed of the latest trends and technologies applicable to this PWS and may enhance overall contract performance.

3.6. Security.

3.6.1. Base Passes.

3.6.1.1. Contractor personnel shall obtain base passes for entry onto Joint Base Langley-Eustis (JBLE) – Langley Air Force Base - in compliance with AFI 10-245, ACC Supplement 1.

3.6.1.2. Base passes are issued for a maximum of 365 days and must be renewed every 365 days.

3.6.1.2.1.Pass and Identification Items. The contractor shall ensure the pass and identification items required for contract performance are obtained for personnel and non-government owned vehicles. All vehicles that enter military installations shall be properly registered, licensed, insured and safety inspected in compliance with state and local laws. The contractor shall be responsible for the return of all pass and identification items at expiration or termination of contract. Final payment shall be withheld if this is not accomplished

3.6.1.3. A minimum of 15 calendar days’ notice is required to obtain base passes. The contractor must submit the following pertinent information to the sponsoring agency not later than 15 calendar days before expected work date or pass expiration date:

a. Full name with middle initial;

b. Date of birth;

c. Social security number;

d. Gender;

e. Complete address;

Performance Work Statement – 633 MDG Linen/Laundry Contract as of 01 April 2026 15

f. Sponsoring agency;

g. Sponsor’s name and rank;

h. Contractor’s company name;

i. Contractor's phone number;

j. Date of pass expiration.

3.6.1.4. Exclusions. Contractor personnel are not authorized to JBLE if they have been convicted of any of the following felony offenses:

a. Murder;*

b. Aggravated sexual assault or rape;*

c. Child molestation;*

d. Espionage;

e. Sedition;

f. Treason;

g. Violence at international airports;

h. Conspiracy or attempt to commit any of the above offenses.

3.6.1.5. Note (*): Subjects convicted of murder, aggravated sexual assault or rape or child molestation may appeal the denial of base access to the Commander, 633d Air Base Wing.

3.6.1.6. In addition, contractor personnel are not authorized entry to JBLE if they have been convicted of any of the following offenses within the previous five years:

a. Illegal sale, distribution, or manufacture of explosives or weapons;

b. Arson;

c. Importation or manufacture of a controlled substance;

d. Extortion;

e. Bribery;

f. Kidnapping or hostage taking;

g. Sexual assault;

h. Armed robbery;

I. Illegal possession or use of an explosive or weapon;

j. Distribution or intent to distribute a controlled substance;

k. Conspiracy or attempt to commit any of the above offenses;

l. Two or more felony convictions of any type.

3.7. Accident Reporting. The contractor shall report all occupational exposures and all accidents while on duty on the 633d Medical Group hospital compound resulting in death, trauma or occupational disease to the COR.

All accidents shall be reported within 24 hours of their occurrence(s). The COR may require the contractor to complete certain forms to document exposures and/or accidents. The contractor shall complete these forms promptly at no additional cost to the Government.

3.8. Traffic Laws. The contractor shall comply with the installation traffic code as specified in Virginia State Law and LAFB Instruction 31-204, Rules of the Road (current edition) and may be subject to search prior to authorization to proceed through gate.

3.9. Weapons, Firearms and Ammunition. Contractor personnel are prohibited from possessing weapons, firearms or ammunition, on themselves or within their contractor-owned vehicle or privately owned vehicle while on Langley AFB.

3.10. Smoking in Air Combat Command (ACC) Facilities. Contractors are advised that the ACC Commander has placed restrictions on the smoking of tobacco products in ACC facilities. AFI 40-102, Tobacco Use in the Air Force (current edition), outlines the procedures used by the commander to control smoking in our

Performance Work Statement – 633 MDG Linen/Laundry Contract as of 01 April 2026 16 facilities. Contractor personnel and visitors are subject to the same restrictions as Government personnel.

Smoking is permitted only in designated smoking areas. Hospital campus is totally smoke free.

3.11. Contractor Furnished Items and Services. Except for those items or services specifically stated in Section 3 to be government-furnished, the contractor shall furnish everything required to perform this contract in accordance with all of its terms and conditions. It is the contractor’s responsibility to ensure their contractor personnel are familiar with and understand the contents of this PWS as well as the company’s handbooks/handouts, etc. prior to beginning work at this MTF. Carts for delivering the clean linen and shelving to store the clean linen shall also be the responsibility of the contractor. They shall also be responsible for the repair of the delivery carts (i.e. replace wheels) as these items shall remain on site until the contract completion/termination.

3.12. Physical Security. The contractor shall be responsible for safeguarding all Government property provided for contractor use. At the end of each work period, all Government equipment and materials will be secured.

3.13. Inventory. Within ten calendar days of contract start or a new period of performance (i.e., execution of option year), the contractor and the COR shall conduct an inventory of all items used at the MTF. A semi-annual inventory shall be conducted on the linen between the COR and the contractor. Under this contract, this shall include all hospital rooms, patient rooms, departments, floors and storage closets. Linen holding areas both soiled and clean, any off-site 633 MDG clinics or 633 MDG buildings where linens may be transported or used by the Government. All linen items will be jointly counted and recorded. Any differences between the tallies counted by the contractor and the COR shall be brought to the attention of the CO as final authority for resolution.

Performance Work Statement – 633 MDG Linen/Laundry Contract as of 01 April 2026 17

4.0. Services Summary (SS). The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of Government surveillance and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the Federal Acquisition Regulation (FAR) 52.212-4(a), Contract Terms and Conditions – Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies.