Attachment 1 - PWS Laundry Service.pdf

PERFORMANCE WORK STATEMENT LAUNDRY SERVICES

379 AEW AUAB, QATAR

09 September 2024

TABLE OF CONTENTS 1. Scope of Work

1.1. Description of Services

2. General Information........................................................................................................................7 3.

Services Summary .......................................................................................................................12 4.

Unacceptable Performance .........................................................................................................17 5.

Appendices ...................................................................................................................................18 A. List of Allowable Items ............................................................................................................18-20 B.

Estimated Monthly Workload

C. Definition ......................................................................................................................................22 D.

Public Health Inspection Checklist.........................................................................................23-25

1. Scope of Work Description of Services

The contractor shall provide all laundry and organizational dry-cleaning services to all US and Coalition Forces at Al Udeid Air Base (AUAB), Qatar. The contractor shall provide all personnel, equipment, materials, supervision, tools, and other items and services necessary to perform laundry services and lodging linen exchange services as defined in this Performance Work Statement (PWS). Services shall include all laundry, drying, folding, and all other tasks and responsibilities deemed necessary that are described in this contract to include receiving for, accounting for, processing and returning all organizational and individual items tendered for cleaning. Services shall be provided in accordance with the terms and conditions defined in the contract. Appendix A lists all clothing and linens allowed to be laundered under this contract. US Forces, and Coalition Forces, at AUAB shall receive free of charge for normal use laundry and organizational dry-cleaning items, to include special wash items. Any item not listed in Appendix A will be charged to the customer.

1.1 Description of Services

1.1.1 The contractor shall be responsible for the security of the goods and the safekeeping of the laundry in their possession. The contractor shall provide transportation of laundry from AUAB to the contractor’s facility. AUAB does not have commercial laundering facilities and the contractor is not authorized to use self-help laundry facilities. Self-help laundry facilities are not covered under this PWS. The contractor shall ensure soiled laundry is physically separated from clean laundry with the use of a physical barrier to avoid cross contamination on the transportation vehicle. The transportation vehicle shall be clean and completely enclosed with rear locking doors. The contractor shall process and deliver all linen to the appropriate facility no later than 72 hours after customer drop-off.

1.2 Count of Articles

1.2.1 The contractor and the laundry customer shall verify and document the count before signing the facility laundry ticket, which includes the items listed in Appendix A, when items are picked up and delivered. The contractor shall retain possession of three signed copies of the laundry ticket and the laundry customer will retain the one copy until the linen is serviced and returned. Once laundry is returned, the laundry customer shall annotate one copy to reflect services received. The contractor shall then maintain at least one copy for their records. The contractor shall be liable to the customer (owner of the laundry) for the correct return of the number and kind of articles turned in for service under this contract.

1.2.2 The contractor shall destroy all receipts kept on AUAB every 90 days, by shredding with the use of a shredding machine that has been approved by the Contracting Officer’s Representative (COR).

1.2.3 The contractor shall establish an inventory system to track all incoming and outgoing laundry. The contractor shall perform a search for missing items in order to reconcile inventory within stock records.

1.3 Drop Off and Bundling Procedures

1.3.1 Personal laundry will be dropped off and counted as an individual bundle. A pickup ticket will be given to the individual at time of drop off.

1.3.2 Items being turned into the contractor will be bundled by contractor personnel at the Government facility. Soiled organizational linen laundry shall be bundled and accounted for by the contractor prior to dropping off linen in accordance with methods noted in Table 1.1 for each item identified. All linen bundles will be wrapped in a sheet except for pillowcases, which will be bundled in a pillowcase. Each linen item used as a wrap for a bundle will include the following items below: Note: Table 1.1 is an estimated quantity per bundle.

Table 1.1 – Linen Bundling

Item Unit of Issue Qty Pillowcases EA 50 Blankets EA 10 Sheets (Fitted & Flat) EA 25 Drapes (Curtains) EA 25 Comforters EA 1 Towels EA 25 Pillows EA 1

1.3.3 Special wash organizational items soiled in petroleum products may be dropped off in bundles.

Multiple bundles may be combined into one (1) bag to ease delivery and handling. Rag bundles will be secured by one (1) rag and coverall bundles will be secured by one (1) coverall. Each item used to secure a bundle will be included in the bundle count. Quantity per bundle is in Table 1.2. Note: Table 1.2. is an estimated quantity per bundle.

Table 1.2 – Petroleum Bundling

Rags EA 10 Coveralls EA 5

1.3.4 Items will be inspected for loose items and articles left in pockets or on the article of clothing, prior to washing. Any items found shall be kept and delivered to the Contracting Officer’s Representative weekly.

In the event that the contractor finds articles that include Personal Identification Information (PII) or For

Official Use Only (FOUO) they will immediately contact the COR and cooperate fully with any investigation. PII includes but is not limited to, Identification Cards, Orders or Credit Cards. FOUO documents include but are not limited to base maps or military forms.

1.4 Wash Services

1.4.1 Normal Wash shall be done within in the 72-hour window and are for normal use items. All items will be washed in this category unless required to be processed as a “Special Wash.

1.4.2 Special wash items are defined as items that have been stained while in the Government’s possession and will need special attention. All uniforms, coveralls, rags, and other items soiled in petroleum products must be laundered separately. The contractor shall separate special wash items and mark with a tag stating the item is a special wash item unless the items are organizational items.

Organizational coveralls, rags, and other items soiled in petroleum, shall not be tagged as special wash or as laundry items. The tags may pose a foreign object debris hazard to aircraft and aircraft support equipment. The contractor shall ensure special wash items are segregated from other laundry items during wash, and are readily identifiable upon return to the Government as special wash items. Special Wash items shall be done within the 72 hour window.

1.4.3 Individuals shall be authorized to drop off as much laundry as they require to be cleaned. If needed, due to the size of the bags, multiple bags may be dropped off at the same time.

1.4.4 Medical clothing and linens shall be washed to the industry standard of 71 degrees Celsius for > 25 minutes and dried at 120 degrees Celsius. All clean medical clothing items shall be individually wrapped in clear plastic and sealed as to preserve sanitation and prevent any cross-contamination. All clean medical linens shall be kept separated from other clean linens and sealed in clear plastic as to prevent any cross-contamination. Medical linens shall be bundled in accordance with Table 1.3-Orgazational Bundling, with only medical linens.

1.5 Dry Cleaning

1.5.1 Authorized dry cleaning will be defined under AFMAN 34-135, 8.2 .The contractor shall separate items requiring dry cleaning and mark with a tag stating the item is to be dry-cleaned. The contractor shall ensure dry cleaning items are segregated from other laundry items during wash, and that they are readily identifiable upon return to the Government as dry cleaned items.

1.5.1.2 The Contractor shall charge the customer for personal items not included in the itemized listing under Dry Cleaning in Appendix A. Any questions regarding dry cleaning items can be directed to the Contracting Officer or the COR.

1.5.2 Upon occasion, flags of various fabrics will be turned in for cleaning and shall be returned free from any visible dirt, soil, stains, rips, tears, frays, wrinkles, and creases. Only official flags may be turned in for cleaning service and personally owned flags will not be accepted. Flags may only be turned in by the Al Udeid Air Base Honor Guard NCOIC; the 379 EFSS Readiness Office; US and Coalition Forces First Sergeants, or anyone designated by the CO or COR.

1.6 Rewash

1.6.1 Items having found been unsatisfactory laundered must be reported to the COR by the customer within 24 hours of delivery. Any items found to have been unsatisfactorily laundered as determined by the Contracting Officer or the COR shall be re-laundered at no additional cost to the Government. The contractor is responsible for all necessary re-performance. Such items will be identified by the COR to the contractor’s representative after the unsatisfactory condition is discovered. The original laundry ticket shall be annotated that the item(s) are being returned for re-accomplishment. The item(s) shall be relaundered and returned to the same exchange point within the same time standards that are required for first time washes. The contractor shall ensure that items are readily identifiable upon return to the Government as re-wash items, to include the date the linen was originally returned.

1.7 Missing and Damaged Articles

1.7.1. If any linen or laundry item is missing from a delivery, the contractor shall, on the same day the shortage occurs with customer receipt, issue an I Owe You (IOU) (shortage) ticket to be redeemed by the end of the next regularly scheduled delivery. All accountable items not delivered within three (3) days from the original scheduled delivery date will be considered as lost. The contractor shall reimburse the Government or individual owner the replacement cost, as determined by the COR, of the item or $50.00, whichever is less. The contractor is responsible for all lost items or damages to Government property in their possession.

1.7.2 Repair. The contractor shall repair, at their expense, all damages to individual garments, which occur while in custody of the contractor, to include rips, tears, holes, open seams, and replacement of buttons and repair or replacement of zippers.

1.7.3 Lost Items. All lost items with receipt will be reimbursed at replacement cost, as determined by the COR, or $100.00, whichever is less, within three (3) workdays after a claim has been filed by a laundry customer.

1.7.4 Claims Procedures. The contractor shall establish claims procedures, post these procedures, and print the procedures on the back of the customer’s copy of the laundry ticket. The contractor shall provide one customer service representative/claims representative, who speaks fluent English, 24 hours a day, and 7 days a week.

1.8 Delivery and Sanitation

1.8.1 Delivered articles shall conform to the generally accepted industry standards of quality, cleanliness, finish, appearance, and packaging. All work performed shall be done under sanitary conditions. Laundry delivered to AUAB will be folded and packaged as follows:

1.8.1.1 Linens: Twin fitted sheet 25 each wrapped in sturdy plastic for delivery and Twin flat sheet 25 each wrapped in sturdy plastic for delivery.

1.8.1.2 Blankets and comforters shall be folded and packaged in sturdy plastic individually

1.8.1.3 Pillow cases 50 each will be folded and wrapped in sturdy plastic for delivery.

1.8.1.4 Pillows will be individually wrapped in sturdy plastic for delivery.

1.8.1.5 All clothing will be folded neatly and wrapped in sturdy plastic for delivery with easily identifiable tickets showing the name of the individual who the laundry belongs to.

1.8.1.6 All collared shirts and dress slacks shall be cleaned, pressed, placed on hangers, and wrapped in plastic for delivery with easily identifiable tickets showing the name of the individual who the laundry belongs to.

1.8.1.7 All military uniforms will be pressed neatly, placed on hangars, and wrapped in plastic for delivery with easily identifiable tickets showing the name of the individual who the laundry belongs to.

1.8.1.8 All special wash organizational items soiled in petroleum products will be delivered in bundles.

Multiple bundles may be combined into one (1) bag to ease delivery and handling. Rag bundles will be secured by one (1) rag and coverall bundles will be secured by one (1) coverall. Each item used to secure a bundle will be included in the bundle count.

1.8.1.9 Organizational bulk items shall be returned in bulk unless another method is specified.

Organizational linen will be bundled as shown in Table 1.3. Note: Table 1.3. is an estimated quantity per bundle.

Table 1.3 – Organizational Bundling

Pillowcases EA 50 Blankets EA 1 Sheets (Fitted & Flat) EA 25 Comforters EA 1 Towels EA 25 Pillows EA 1

1.9 Schedule of Service

1.9.1 Pick-Up and Delivery Times and Locations. The contractor shall provide pickup and delivery service.

This service shall include loading, unloading, segregating, transporting, counting, and obtaining necessary documentation for items picked up or delivered. Items shall be identified separately and processed to be ready for delivery to the customer no later than 72 hours after drop off. All items turned in for cleaning and laundering shall be returned no later than 72 hours after drop off date to the original pickup facility as follows: if received on Tuesday before 8:00 PM, it will be returned on Friday. If received on Friday before 8:00 PM, it will be returned on Monday. The contractor shall pick up soiled laundry and deliver clean laundry in accordance with the pickup and delivery locations identified below in Table 1.4.

Table 1.4 – Drop Off/Pick Up Locations Service Building No.

Drop off (Medical Items Only) 10125 Pick up (Medical Items Only) 10125 Drop Off (All Other Items) 10865 Pick Up (All Other Items) 10865

1.9.2 The contractor shall conduct a visual check of identification cards for all customers to verify eligibility before accepting any items to be laundered.

1.10 Pick-up and Delivery Contingency Situations

1.10.1 Pick-up and delivery shall normally be performed at the facility provided by the Government.

During emergency situations, the pick-up and delivery functions shall be performed at the main gate of

AUAB.

1.11 Transportation

1.11.1 The contractor is responsible to provide source their own vehicles and they shall be always maintained in safe operating conditions. The contractor shall always ensure that a working vehicle is available have for use in the event that the primary vehicle becomes inoperable. At no time is the contractor permitted to use personal vehicles to transport items. The Government reserves the right to not allow contractor vehicles on AUAB if those vehicles pose a safety hazard to the base population.

1.12 Surge and Unexpected Requirements

1.12.1 The contractor shall have a plan for providing support during sudden troop increases and/or unexpected situations, to include laundering of BPC residents’ laundry during periods of water outages (48 hours or greater) when BPC laundry units are unavailable. All items listed in the Contract Schedule could be subject to surge and/or unexpected requirements. However, the Government reserves the right to augment or contract out surge or unexpected requirements when it perceives mission accomplishment is endangered.

1.13 Supplies

1.13.1 All supplies to support the service requirements shall be provided by the contractor. The contractor shall furnish all supplies needed to perform the drop off service. These supplies shall include but are not limited to, bags for the dirty laundry, pens, logbooks, and shelving units for clean laundry.

1.13.2 The contractor shall supply the laundry tickets with the itemized listing. These laundry tickets shall have the capability to produce a minimum of three (3) identical tickets through carbon copy paper or other acceptable industry practices.

1.14 Records

1.14.1 The Contractor shall maintain a digital copy of all laundry invoices, records of customer transactions, attempts to contact customers, and disposition of unclaimed property. Contractor shall separate US Forces and Coalition Forces records of transactions. Contractor shall provide monthly invoices and report of Coalition Forces transactions to the COR. The contractor shall maintain these records for 3 years. All records are subject to inspection by the contracting officer or COR at any time.

2. General Information

2.1 Facilities/Manning

2.1.1 Facilities

2.1.1.1 The Government shall not be responsible for providing the contractor any equipment needed to perform services specified in the contract. The Government will provide one facility, Building 10865 , in which the contractor shall have adequate space to conduct laundry receiving and laundry pick up operations. The Government will also provide maintenance and repair to the facility. The contractor is responsible for overall cleanliness of the facility. The contractor shall report all facility issues and/or concerns to the COR immediately. No alterations to the facility shall be made without express written consent of the Contracting Officer. Any modification of the facility shall be funded by the contractor and shall become non-returnable property of the Government.

2.1.1.2 The contractor and the COR shall conduct a facility inspection to verify the condition of the facility no later than 5 days from first day of contract performance. The contractor and COR shall document and sign on an agreed condition of the facility. The contractor shall return the facilities to the Government in the same conditions as received, fair wear and tear, and approved modifications as expected.

2.1.1.3 The contractor shall provide off base laundering facilities that are clean and present no health hazards. The facility shall be inspected prior to contract performance and then every six months by the CO, COR, and 379th Expeditionary Medical Group (379 EMDG) personnel in accordance with Appendix D, Public Health Inspection Checklist. The facility can be inspected more frequently if deemed necessary by the COR. The contractor must receive an overall “Pass” rating; if deficiencies are found then the contractor will be given a maximum of 30 days to correct the deficiency.

2.2 Manning

2.2.1 Contract Manager (CM). The contractor shall designate a primary contract manager (CM), and at least one alternate CM, who is responsible for the contractor's performance. The alternate CM shall act for the primary CM when absent. Upon contract award, the contractor shall submit the names and telephone numbers of the primary and alternate(s) CM, in writing, to the Contracting Officer. The CM shall have full authority to act for the contractor on all matters relating to daily execution of the contract and must be available by phone to respond to Government service calls, 24 hours per day, 7-days per week, including holidays. The CM shall be available within two (2) hours of notification to meet on the installation or via telecom with Government personnel designated by the Contracting Officer to discuss any contract issues or problem areas. Discrepancies and valid complaints shall be acknowledged within 24 hours, with plan of resolution. The contract manager shall read, write, speak, and understand English fluently.

2.2.2 Contractor Representative. The contractor shall designate, in writing, to the Contracting Officer, representative and an alternate(s) representative who will be in charge of the work during normal working hours. Upon contract award, the contractor shall submit names and telephone numbers to ensure the representatives can be contacted day and evening. The contractor representative shall be available on site from 0600 to 1800, 7 days a week. The contractor’s representative shall be empowered with sufficient authority to enable him/her to meet conditions that arise in the operation of the contract without undue delay. The contractor representative(s) shall read, write, speak, and understand English fluently.

2.3 Manning of Government Provided Facility

2.3.1 The contractor shall perform the services required under this contract manning the facility for the receipt of items requiring laundering; the distribution of laundered items, and the receipt, inventory, and placement of laundered items for customer pick up, between the hours of 0600-2000, Monday - Friday

2.3.2 The contractor shall be responsible for proper utilization and safeguarding of all Government property provided for Contractor use. Contractor employees shall immediately report damage (or loss) to Government facilities, equipment, and tools upon discovery of such damage. Equipment found to be defective shall also be reported in a timely manner to allow repair or replacement. These reports shall be submitted to the designated Government custodian, POC or office.

2.4 Manpower

2.4.1 The Contractor shall have one centrally located laundering facility and manpower available to launder up to 900,000 articles per month, as per the Contract Schedule. The contractor shall also have adequate manpower to operate the AUAB laundry facility and that waiting times for laundry drop off and pick up customers is no longer than 10 minutes per customer.

2.4.2 The Contractor may use hired USN and LN/OCN contractor personnel to accomplish this task order, except as otherwise stated. The Contractor shall provide OCN monitors IAW local policy, AUAB Instruction 31-102, Security Escort Program to execute daily operations.

2.5 Standards of Conduct

2.5.1 Contractor personnel shall present professional conduct at all times while on AUAB. Loud volumes and use of profanity are strictly prohibited.

2.5.2 The Contractor is expected to be on duty and expected to perform efficiently as outlined, in this contract.

2.5.3 Contractors shall show proper courtesy to customers as they enter the facility or approach the customer service counters.

2.6 Standards of Appearance

2.6.1 Contractor personnel shall present a neat, professional, and conservative appearance and be easily recognized as contractor employees. The contractor shall provide their personnel, working at AUAB, with a method of identifying the company name, employee’s first and last name, and job title. This requirement may be met by using a name badge, company shirt with employee’s names, etc. Employees must carry US military issued identification on their person at all times.

2.7 Hours of Operation.

2.7.1 The AUAB laundry facility shall be open between the hours of 0600-2000, Monday - Friday

2.8 Federal Holidays.

2.8.1 Al Udeid Air Base observes no US or Qatar federal holidays and the contractor will continue performance during these times.

2.9 Performance of services during crisis declared by the National Command Authority.

2.9.1 All services to be performed under this contract have been determined to be essential for performance during a crisis as declared by the National Command Authority (NCA). In accordance with Department of Defense Instruction (DODI) 3020.37 and Air Force implementation thereof, it is determined that the contractor shall be required to perform during crisis as stipulated unless otherwise directed by the contracting officer.

2.10 Employee Restrictions.

2.10 The contractor shall not employ persons identified by the Contracting Officer as a potential threat to the health, safety, security, general well-being, or operational mission of the installation or its populace.

The contractor shall remove personnel identified as potential threat. The Contracting Officer reserves the right of the Government to restrict the employment under the contract of any contractor employee or prospective contractor employee identified as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population.

2.11 Significant Incident Notification Procedure.

2.11 The contractor shall inform the Contracting Officer within 24 hours of becoming aware of an incident that involves a Contractor’s employee that may subject the employee, the contractor, or the Government to either potential civil or criminal liability.

2.12 Security Requirements.

2.12.1 Pass and Identification Items

2.12.1.1 The contractor shall ensure the pass and identification items required for contract performance are obtained for employees. The loss of any pass and identification items shall be reported as soon thereafter as possible to the issuing activity and the COR.

2.12.1.2 The Contractor shall have a designated Unit Pass Coordinator to work with 379th EFSS Unit Pass Coordinator to obtain documents required to initiate entry base passes and badges to Al Udeid Air Base. The designated UPC will have thorough knowledge of host nation policies and all other aspects of base entry procedures.

2.12.1.3 Local Nationals/Other Country Nationals shall have appropriate country visas or other required documentation for entry/exit and to conduct work within country.

2.12.1.4 A valid appropriate country visas, base access badges or other required documentation for entry/exit with the required length of time must be current and must be renewed at least two (2) months prior to expiration date to prevent any delays or interruptions of daily operations.

2.12.3 Security Requirements

2.12.3.1 Due to force protection issues, the contractor shall launder all laundry, under this contract, at one centrally located contractor facility. The contractor shall not sub-contract out any portion of laundry services to another provider.

2.12.3.2 Contractor personnel shall report to the COR, any information, or circumstances of which they are aware may pose a threat to the security of AUAB, Coalition Forces personnel and resources, and contractor personnel. Contractor employees shall be briefed by their immediate supervisor upon initial on base assignment and as required thereafter.

2.12.4 Listing of Personnel.

2.12.4 The contractor shall maintain a current listing of personnel performing services on AUAB. The list shall include employee's name, social security number, date of birth, driver’s license number and state of issue. Any supervisors and personnel must be identified on the list of personnel. The contractor shall submit the list to the Contracting Officer and the COR, prior to the contract start date, and submit an updated list when an employee's status or information changes, within five (5) working days of the change. The name of any contractor personnel that is terminated during the period of the contract must be reported to the Contracting Officer in writing within one (1) workday of the employee’s termination.

2.12.5 Retrieving Identification Media.

2.12.5 The contractor shall retrieve all identification media, including vehicle passes from personnel who depart for any reason before the contract expires (e.g. terminated for cause, retirement). The contractor shall return identification media to the office that issued the media.

2.12.6 Traffic Laws

2.12.6 Contractor personnel shall comply with all base traffic regulations, and are subject to random vehicle speed control checks. Contractor personnel cited for speeding on the installation may suffer loss of base driving privileges, debarment from the base, or other administrative action. The use of seat belts is mandatory for all vehicle occupants and the use of cell phones while driving is strictly prohibited, except hands-free cell phones while driving is strictly prohibited, except hands-free cell phones, while driving on AUAB. The contractor and/or contractor personnel shall comply with the installation traffic code as specified in Virginia State Law and Air Force Instruction (AFI) 31-218, Motor Vehicle Traffic Supervision (current edition). The contractor and/or contractor personnel shall comply with current instruction on cell phone use while on a military installation.

2.12.7 Contractor Travel on AUAB.

2.12.7 All contractor personnel shall limit their travel on AUAB only to the specific areas required for performance of services or in travel directly to and from these locations. Upon completion of contract work, contractor personnel shall promptly depart AUAB.

2.12.8 Random Personnel and Vehicle Searches.

2.12.8 Contractor personnel are subject to random personnel and vehicle searches. If contractor personnel refuse to be searched, they will be denied entry to the base, and may result in loss of base driving privileges, debarment from the base, or other administrative action.

2.12.9 Smoking in Air Force Facilities.

2.12.9 Contractor personnel are advised that the Air Force has placed restrictions on the smoking of tobacco products in Air Force facilities. AFI 48-104 Tobacco Free Living, outlines the procedures used by the commander to control smoking in our facilities. Contractor personnel and visitors are subject to the same restrictions as Government personnel. Smoking is permitted only in designated smoking areas.

2.12.10 Weapons, Firearms, and Ammunition.

2.12.10 Contractor personnel are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor owned vehicle or privately owned vehicle while on AUAB.

2.13 Safety

2.13.1 Safety

2.13.1 The contractor shall comply with all local, state, and federal laws and safety regulations. The Government will assume no liability or responsibility for the contractor's compliance or non-compliance with such responsibilities. The contractor is responsible for furnishing contractor personnel with all necessary/required personal protective clothing and equipment to perform services.

2.13.2 Safety Notification and Reporting.

2.13.2 The contractor shall notify the Contracting Officer and the COR of any mishap involving contractor personnel, Air Force assets, or Air Force operations, which result in injury, illness, or damage. The contractor shall establish internal mishap notification procedures, brief all contractor personnel, and document the mishap notification briefing, as part of initial safety orientation. The contractor shall document and report any mishap using local base procedures, and provide a copy of all mishap reports to the Contracting Officer and the COR, and maintain copies of all mishap reports for one year. Injuries to contractor personnel shall be reported in accordance with OSHA requirements.

2.13.3 Fire Prevention and Safety Standards.

2.13.3 Contractor personnel shall comply with the OSHA, AUAB Fire Protection Program, AFOSH, and the Fire Prevention and Health Program.

2.13.4 Hazardous Materials.

2.13.4 The contractor shall ensure that its operations do not expose Government personnel to any hazardous conditions; i.e., noise, chemicals, equipment, etc., as covered by OSHA/AFOSH Standards. If the contractor spills or releases any hazardous materials into the environment, the contractor shall immediately report the incident to the CO and COR. The contractor is liable for all costs associated with the spill or release of hazardous materials.

2.13.5 Work Area.

2.13.5 The contractor shall keep work areas free from accumulations of waste material, rubbish, tools, scaffolding, equipment, and materials at all times. Upon completion of the job or when away from the work site, the contractor shall leave the work area and premises in a clean, neat, safe, and workmanlike condition. The contractor shall remove and properly dispose of all job related waste material at an off base site.

2.13.6 Contractor Vehicles.

2.13.6 All contractor vehicles used in the performance of this contract shall be in operable condition and meet the local, state, and federal safety requirements. Vehicles found to be unsafe and unable to function as designed shall be removed from the installation and replaced at contractor's expense. The contractor shall not perform vehicle repairs on AUAB. All contractor vehicles shall be registered, licensed, insured and operated in accordance with base traffic regulations by a licensed driver. Contractor vehicles shall have the company name prominently displayed on both sides of the vehicle, and be maintained to present a clean, neat, professional appearance.

2.13.7 Physical Security.

2.13.7 The contractor shall safeguard all Government property provided for contractor use. Areas controlled by contractor personnel shall comply with Base Operations Plans/instructions for Force Protection Condition (FPCON) procedures, Random Antiterrorism Measures (RAMS) and local search/identification requirements. The contractor shall safeguard all Government property, including controlled forms and uniform items, provided to the contractor. At the end of each work shift, the contractor shall secure all Government facilities, equipment, and materials. If the contractor loses a military uniform item, they shall immediately report it to the COR or CO. If the COR annotates that the contractor has lost multiple uniform items they may be inspected for Operations Security violations and it may be considered grounds for the discontinuation of services.

2.13.8 Joint Contingency Contract System (JCCS) Registration

2.13.8 As the US Government continually adapts and changes, the requirements for a vendor to conduct business with the US Government changes as well. In order to compete and be awarded Government contracts, the Vendor will be required to be registered in Joint Contingency Contract System (JCCS) within 30 days of receiving the award. Please visit https://www.jccs.gov/jccsng/Vendor/Resources for more information.

3. Services Summary

3.1 The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS provides information on contract requirements, the expected level of contractor performance, the expected method of government surveillance and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the Federal Acquisition Regulation (FAR) clause 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. The absence of any contract requirements from the SS shall not detract from its enforceability nor limit the rights or remedies of the government under any other provision of the contract, including the clauses entitled “Inspection of Services” and “Default.” The Government has the right to inspect all services required in the contract.

During the first initial 30 days of the contract, two additional errors on each task shall be allowed in an effort to identify normal phase-in problems.

Table 3.1: Service Summary

PERFORMANCE OBJECTIVE PWS

PARAGRAPH

PERFORMANCE

THRESHOLD

Monitoring Method

PO-1:

The contractor shall process and deliver all linen to the appropriate facility no later than 72 hours after customer drop-off.

Para 1.1.1

Complete Requirements 100% of the time.

Monthly

Surveillance

PO-2:

Contractor shall ensure soiled laundry is physically separated from clean laundry with the use of a physical barrier to avoid

Para 1.1.1

No more than 3 validated discrepancies per month.

cross contamination on the transportation vehicle.

PO-3:

The contractor and the laundry customer shall verify and document the count before signing the facility laundry ticket, which includes the items listed in Appendix A, when items are picked up and delivered.

Para 1.2.1

PO-4:

Soiled organizational linen laundry shall be bundled and accounted for by the contractor prior to dropping off linen in accordance with methods noted in Table 1.1 for each item identified.

Para 1.3.2

Monthly Surveillance

PO-5:

In the event that the contractor finds articles that include Personal Identification Information (PII) or For Official Use Only (FOUO) they will immediately contact the COR and cooperate fully with any investigation

Para 1.3.4

PO-6:

The contractor shall ensure special wash items are segregated from other laundry items during wash, and are readily identifiable upon return to the Government as special wash items

Para 1.4.3

PO-7:

Medical clothing and linens shall be washed to the industry standard of 71 degrees Celsius for > 25 minutes and dried at 120 degrees Celsius. All clean medical clothing items shall be individually wrapped in clear plastic and sealed as to preserve sanitation and prevent any cross contamination

Para 1.4.5

PO-8:

The contractor shall provide one customer service representative/claims representative, who speaks fluent

Para 1.7.4

English, between the hours of 0600-2000, Monday - Friday

PO-9:

All clothing will be folded neatly and wrapped in sturdy plastic for delivery with easily identifiable tickets showing the name of the individual who the laundry belongs to.

Para 1.8.1.5 No more than 3 validated

PO-10:

The contractor shall conduct a visual check of identification cards for all customers to verify eligibility before accepting any items to be laundered.

Para 1.9.2 No more than 3 validated

Monthly

PO-11:

The Contractor shall maintain a digital copy of all laundry invoices, records of customer transactions, attempts to contact customers, and disposition of unclaimed property.

Para 1.14.1 No more than 3 validated discrepancies per month.

Monthly Surveillance

PO-12:

The contractor is responsible for overall cleanliness of the facility

Para 2.1.1.1 No more than 3 validated discrepancies per month.

PO-13:

The contractor shall provide off base laundering facilities that are clean and present no health hazards

Para 2.1.1.3. No more than 3 validated discrepancies per month.

Monthly Surveillance

PO-14:

The contractor shall perform the services required under this contract manning the facility for the receipt of items requiring laundering; the distribution of laundered items, and the receipt, inventory, and placement of laundered items for customer pick up, between the hours of 0600-2000, Monday - Friday

Para 2.3.1. No more than 3 validated

Monthly Surveillance

PO-15:

The contractor shall also have adequate manpower to operate the AUAB laundry facility and that waiting times for laundry drop off

Para 2.4.1

Monthly Surveillance and pick up customers is no longer than 10 minutes per customer.

PO-16:

The Contractor shall provide.

OCN monitors IAW local policy, AUAB Instruction 31-102, Security Escort Program to execute daily operations.

Para 2.4.2 Zero (0) discrepancies all owed per month.

Monthly Surveillance

PO-17:

Contractor personnel shall present a neat, professional, and conservative appearance and be easily recognized as contractor employees. The contractor shall provide their personnel, working at AUAB, with a method of identifying the company name, employee’s first and last name, and job title. This requirement may be met by using a name badge, company shirt with employee’s names, etc.

Employees must carry US military issued identification on their person at all times.

Para 2.6.1 No more than 3 validated

PO-18:

A valid and appropriate country visas, base access badges or other required documentation for entry/exit with the required length of time must be current and must be renewed at least two (2) months prior to expiration date to prevent any delays or interruptions of daily operations.

Para 2.12.1.4 No more than 3 validated discrepancies per month.

3.2 Assessment of SS Items.

3.2.1 The COR will conduct monthly surveillance of the contractor’s performance by determining whether or not the performance meets the standards contained in the contract, the Performance Work Statement (PWS) and the Performance Objective (PO) items. The COR will use the Performance Assessment Report (PAR) to record the surveillance performed on all PO items for each period of surveillance.

3.2.2 Re-Performance. The COR will strive to have the contractor successfully re-perform all unacceptable performance, defects and customer complaints within the time allowed by the COR. The intent of the contract is to have the service provided rather than taking any reduction in payment.

However, the contractor's satisfactory reperformance of services shall be at no additional cost to the government and shall not remove the status of any defects from customer complaints, periodic or 100% surveillances as it applies to the performance thresholds listed in the PO.

3.2.3 If the contractor challenges the validity of any customer complaint and the COR and contractor cannot come to agreement, the COR shall document the complaint/defect in question on a Performance Assessment Report (PAR) and it shall be forwarded to the CO for resolution. The CO in accordance with the applicable Inspection/Acceptance clause will take action.

3.2.4 100% Inspection. This method requires the COR to inspect the service each time it occurs. Results will be annotated on the inspection QASC. The inspection will be on items identified in the Services Summary as 100% Inspection as the Method of Surveillance. Any deficiency will be documented and the contractor shall reperform service immediately, if appropriate, or within 24 hours at no increase in contract amount. Any unsatisfactory inspection identified but re-performed acceptably will still be counted as an unsatisfactory inspection for trending purposes.

3.3.4 100% Inspection Standards. Receiving two (2) or more unsatisfactory 100% surveillances within a 12 month period may result in unsatisfactory past performance documentation. Continued receipt of Unsatisfactory 100% surveillances during the contract period will constitute a negative trend and the Contracting Officer may take any appropriate action in accordance with the FAR clause 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

3.3.5 100% Inspection Procedures. Each performance objective that has been scheduled for 100% surveillance will be evaluated utilizing the evaluation factors listed in Appendix D, Contractor Performance Assessment Reporting System Evaluation Areas, and Evaluation Ratings. For each QASC evaluation factor, the contractor will receive either an Exceptional, Very Good, Satisfactory, Marginal or Unsatisfactory rating. Each Marginal or Unsatisfactory rating will correlate to a defect and will be used in determining the contractor’s performance for that surveillance period.

3.3.6 100% Inspection Documentation. 100% inspection documentation will be accomplished utilizing the QASC. Documentation will include the date, time, location of the inspection, applicable remarks of the inspection and signature of the COR.

3.3.7 Periodic Surveillance. This method requires the COR to employ a “spot check” style of evaluation based on the contractor’s schedule. Periodic surveillances will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual, or annually) and may be adjusted based on quality trends.

3.3.8 Periodic Surveillance Procedures. Each performance objective that has been scheduled for surveillance will be evaluated utilizing the evaluation factors listed in the Contractor Performance Assessment Reporting System Evaluation Areas and Ratings. For each PO item to be evaluated in the QASC, the contractor will receive either an Exceptional, Very Good, Satisfactory, Marginal or Unsatisfactory rating. Each Marginal or Unsatisfactory rating will correlate to a defect and will be used in determining the contractor’s performance for that surveillance period.

3.3.9 Customer Complaint. This method requires the customer to fill out a Customer Complaint Record (CCR) or a locally generated form provided by the COR or CO. The COR will verify the complaint and notify the contractor of the complaint. The contractor shall acknowledge the complaint within two (2) hours and inform the COR of his recommendation. Any deficiency shall be documented and the contractor shall re-perform service immediately, if appropriate, or within 24 hours at no increase in contract amount. The contractor shall respond to the Customer Complaint instructions provided and return it to the COR within five (5) calendar days of receipt.

3.3.10 Customer Complaint Procedures. Any base personnel that observe services either incomplete or not performed for any contracted services should immediately contact the COR by telephone, email, letter, or fax. The COR will send the complainant a complaint form to complete. The COR will then validate the complaint. If the complaint is valid, the COR will notify the contractor’s CM to pick up the written customer complaint. The CM shall be given 24 hours to correct the defect after verbal notification by the COR. If the CM disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the CM shall notify the COR. If the COR still believes the complaint to be valid after reinvestigation, the CM shall have to correct the defect within the given 24 hour time period. The COR will inform the customer of the approximate time the defect will be corrected and advise the customer to contact the COR if the defect is not corrected. The COR will follow up with the customer after scheduled re-performance to ensure the customer complaint was resolved. If the complaint is invalid, the COR will contact the complainant and explain why the complaint was invalid.

3.3.11 Assessment of Non-PO Items. The Government has the right to inspect all services called for by the contract to the extent practicable at all times and places during the term of the contract. Therefore, CORs have the right to conduct assessments for PO items and non-SS items as well. When the COR identifies unacceptable performance on non-PO items, the COR will follow the procedures in section 4.0 of this surveillance plan, entitled Unacceptable Performance.

3.3.12 The Government reserves the right to inspect and perform any test necessary to determine the sanitary conditions of the articles delivered by the contractor, to the extent practicable, at all times and places during the term of the contract. The contract laundry facility, both on-base and off-base shall be open for inspection of conditions at any time by the Contracting Officer or COR.

4.0 Unacceptable Performance

4.1. When performance is determined unacceptable due to the contractor not meeting a performance threshold identified in the PO or the COR identifies unacceptable performance on non-PO items, a PAR will be issued. The COR will annotate a brief description of the deficiency and a suspense date, then send the form to the CO for his/her signature. The COR will notify the contractor to annotate concurrence or non-concurrence, corrective action, corrective action estimated completion date and how to prevent recurrence or reason for non-concurrence. The contractor shall return the form to the COR, CA, and CO by the suspense date on the form.

4.2. When performance is determined unacceptable due to failure to provide adequate corrective action to preclude recurrence of government identified findings, failure to provide corrective action or reperformance of deficiencies identified by the COR within a prescribed suspense period, or any failure to adhere to security regulations that results in a security incident, a Corrective Action Report (CAR) will be issued. The COR will fill in the CAR by annotating the deficiency, impact to the government caused by the deficiency, suspense date and control number. The CAR will then be sent to the CO for his/her review.

Upon completion of CO review, the COR will notify the contractor of the CAR and require the contractor to respond, in writing, detailing a written corrective action plan that details the corrective action of the cited deficiency, the cause of the deficiency, and actions taken to prevent recurrence by the suspense date on the CAR. The COR will then respond to the contractor’s corrective action plan. The COR and the Functional Commander/Director (FC/FD) will sign and date the CAR and forward the form to the CO.

4.3. Unacceptable performance re-performed by the contractor shall still count as unacceptable performance.

Appendix A List of Allowed Items

PREPRICED

ITEM

DECRIPTION OF SUPPLIES/SERVICES QTY Unit of Issue

Unit Price

Total Price

(EST)

(EST)

`0101 36 Hour Express Service per usage BAG

72 Hour Service

`0102 Clothing Item: Bed Sheet EA

`0103 Clothing Item: Pillow Case EA

`0104 Clothing Item: Blanket EA

`0105 Clothing Item: Towel EA

`0106 Clothing Item: Washcloths EA

`0107 Clothing Item: Coveralls EA

`0108 Clothing Item: Shirt EA

`0109 Clothing Item: Collared Shirt EA `0110 Clothing Item: Blouse EA

`0111 Clothing Item: Blue Jeans EA

`0112 Clothing Item: Dress Slacks EA

`0113 Clothing Item: Gowns EA

`0114 Clothing Item: Trousers EA

`0115 Clothing Item: Undershirts EA

`0116 Clothing Item: Underwear EA

`0117 Clothing Item: Brassieres EA

`0118 Clothing Item: Long Underwear (Top & Bottom)

EA

`0119 Clothing Item: Shorts (Jeans & Running) EA

`0120 Clothing Item: Socks EA

`0121 Clothing Item: Jacket EA

`0122 Clothing Item: T-Shirt EA

`0123 Clothing Item: Skirt EA

`0124 Clothing Item: Sweatshirt EA

`0125 Clothing Item: Sweatpants EA

`0126 Clothing Item: Desert Scarf EA `0127 Clothing Item: Military Uniform Hat EA `0128 Clothing Item: Military Uniform Field

Jacket

EA

`0129 Clothing Item: Military Uniform Shirt EA

`0130 Clothing Item: Military Uniform Trousers EA `0131 Clothing Item: Mil Flight Suit EA `0132 Clothing Item:…