Attachment 1 - PWS for GRD Janitorial Services.pdf

PWS for GRD Janitorial Services (Version 2024.04.10) Page 1

Performance Work Statement GRD Janitorial Services

General Information

1.0 General

This is a non-personal services contract to provide commercial janitorial services to the Glacier Ranger District (GRD), Chugach National Forest (CNF), Southcentral Alaska. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the contractor who, in turn, is responsible to the Government.

2.0 Purpose

Provide commercial janitorial services to multiple GRD facilities. Services are required to maintain a clean and attractive workplace environment that boosts staff morale and present each facility in their best appearance to enhance public relations and attractiveness of the facilities.

3.0 Description of Services

The contractor shall furnish all labor, supervision, management, tools, materials, equipment, supplies, facilities, transportation, and other items and non-personal services necessary to provide commercial janitorial services to multiple GRD facilities. The contractor shall provide services in accordance with (IAW) this Performance Work Statement (PWS), and all applicable federal, state and local laws and regulations.

4.0 Place of Performance

The work shall be performed in Girdwood, Alaska.

5.0 Period of Performance

The period of performance shall be as indicated below.

Period POP Start Date POP End Date Base Period Date Of Award 31 May 2025 Option Period 1 (12-Month Option Period) 1 June 2025 31 May 2026 Option Period 2 (12-Month Option Period) 1 June 2026 31 May 2027 Option Period 3 (12-Month Option Period) 1 June 2027 31 May 2028 Option Period 4 (12-Month Option Period) 1 June 2028 31 May 2029

6.0 Contract Type

The Government will award a Firm-Fixed Price (FFP), Requirements, Service Contract with up to a 5-Year Ordering Period. Performance shall be made only as authorized by Task Orders issued IAW the Ordering Clause. Subject to any limitations in the Order Limitations Clause or elsewhere in this contract, the contractor shall furnish to the Government all services specified in the Schedule of Items and called for by orders issued IAW the Ordering Clause.

Note: Task Orders will be issued at the rates specified in the Schedule of Items. The quantities specified in the Schedule of Items are estimates only and are not guaranteed quantities.

7.0 Government Regular Working Hours

The Government's regular working hours are Monday through Friday from 0800 to 1630, except federal holidays or when the government facility is closed due to local or national emergencies, administrative closings, or similar government directed closings.

8.0 Contractor Hours of Operations

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The contractor is responsible for conducting business before, during or after government regular working hours (depending on the facility and as specified in each task order), and to maintain at all times an adequate workforce for the uninterrupted performance of all tasks defined within this PWS.

9.0 Federal Observed Holidays

When a federal holiday occurs on a Saturday, federal employees are normally granted the previous Friday as the holiday observance. When a federal holiday occurs on a Sunday, federal employees are normally granted the following Monday as the holiday observance. Below is the list of recognized federal holidays:

Federal Holidays New Year’s Day (January) Labor Day (September) Martin Luther King Jr’s Birthday (January) Columbus Day (October) President’s Day (February) Veteran’s Day (November) Memorial Day (May) Thanksgiving Day (November) Juneteenth Day (June) Christmas Day (December) Independence Day (July)

10.0 Contractor Key Personnel

Contract Manager: The contractor shall provide a Contract Manager and designated alternate, as applicable, who has full authority to act for the contractor on all contract matters relating to this contract. The Contract Manager or alternate shall be available during the Government's regular working hours.

Quality Control Representative: The contractor shall provide a Quality Control Representative who shall be responsible for the contractor’s Quality Control Plan (QCP) to ensure services are performed IAW the PWS. The Quality Control Representative shall implement and maintain full compliance of the QCP throughout the contract period.

11.0 Government Key Personnel

Contracting Officer (CO): The CO is the only person with the authority to: enter into, administer, and or terminate contracts; make related determinations and findings on behalf of the government; and legally bind the government. The CO shall ensure that the contractor receives impartial, fair, and equitable treatment under this contract. The CO shall determine and document the final assessment of the contractor's performance in the government’s past performance tracking system.

Contracting Officer’s Representative (COR): A COR may be assigned to this contract to monitor all technical aspects and assist in contract administration. The COR may be authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communication with the contractor concerning technical aspects of the contract;

issue written interpretations of technical requirements (without increasing or decreasing contract scope), including Government drawings designs, and specifications; monitor contractor's performance and notify both the CO and contractor of deficiencies; and provide site entry of contractor personnel. The COR is not authorized to change any of the terms and conditions of the contract or any resulting task order.

12.0 Post-Award Conference and Periodic Progress Meetings

The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office IAW Federal Acquisition Regulation (FAR) Subpart 42.5. The CO and/or COR shall meet periodically with the contractor to review the contractor's performance. At these meetings the CO will apprise the contractor of how the Government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

13.0 Changes

The quantities specified in the Schedule of Items are estimates only and are not guaranteed quantities. The government reserves the right to add, remove, or change the items and quantities to be serviced under this contract, as required. Price adjustments for these changes shall be based on the rates specified in the Schedule of Items for identical or similar items.

Changes will only be authorized by a warranted CO.

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14.0 Inspection and Acceptance

Any inspection and acceptance will be at the location specified in the contract. The designated COR will act as the representative of the CO for purposes of inspection and acceptance of services to ensure compliance with the terms, conditions, and specifications of the subject contract. The COR has no authority to make any changes to the terms and conditions of the contract.

15.0 Invoicing and Payment

All contractor invoices shall be submitted via the Invoice Processing Platform (IPP) using contract line item numbers (CLINs). The contractor shall be required to establish account(s), access method(s), log-in(s), and necessary training in order to submit invoices through IPP. Invoices not submitted via IPP shall not be accepted or paid.

Note: The contractor shall only invoice for work performed and as authorized by the contract or task orders issued IAW the Ordering Clause, as applicable. Payment will be made only for those items listed on the Schedule of Items. All other work is incidental to those pay items.

16.0 Travel

Work performance under this contract requires access to Girdwood, Alaska. The contractor shall be responsible for all travel to and from the work site location(s).

Security and Safety Requirements

17.0 Security

The contractor shall be responsible for safeguarding all government property provided to the contractor for contractor use under this contract. At the close of each work period, all government property shall be secured.

18.0 Access to Government Facilities

The contractor shall coordinate all contractor personnel access to government facilities with the COR. Only contractor personnel performing work under this contract shall have access to government facilities. If no coordination is made, access will be denied. Contractor personnel entering government facilities shall abide by all security regulations.

19.0 Key Control

If the contractor is provided with keys, including key cards, or door access codes to allow access to buildings and rooms requiring cleaning, they shall ensure they are not lost or misplaced and are not used by unauthorized personnel. The contractor shall not duplicate keys. All keys provided to the contractor will require a logged entry with signature and date.

Keys shall be retained in possession of the janitorial staff while performing services and returned to the COR prior to contract end date. All keys lost by contractor personnel shall be reported to the COR immediately and shall be replaced at the contractor’s expense. In the event that keys, other than master keys, are lost or duplicated, the contractor shall, upon direction of the CO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or replacement of the lock or locks shall be deducted from the monthly payment due to the contractor. In the event that a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and total costs deducted from the monthly payment due to the contractor.

NOTE: Keys and key cards cannot be transferred. If a contractor employee is no longer working for the contractor, the contractor shall immediately return to the COR any keys and key cards issued to that employee. The COR will issue new keys and key cards to new contractor employees.

20.0 Identification of Contractor Employees

All contract personnel working in situations where their contractor status is not obvious to third parties are required to identify themselves by wearing clearly written and visible nametags at all times, as such to avoid creating an impression in the minds of members of the public that they are Government officials.

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21.0 Conduct of Contractor Personnel

The CO may require the contractor to remove from the work site any employee working under this contract for reasons of misconduct, security, or found to be or suspected to be under the influence of alcohol, drugs, or other incapacitating agent. Contractor employee shall be subject to dismissal from the premises upon determination by the CO that such action is in the best interests of the government. Such removal from the work site or dismissal from the premises shall not relieve the contractor of the requirement to provide sufficient personnel to perform the services as required by this PWS.

22.0 Safety

Contractor activities shall be conducted in a safe manner that minimizes accidents as well as any impacts on Government operations and members of the public. Contractor shall comply with applicable federal, state, and local codes and standards, including safety and occupational health requirements, as well as any additional specific requirement contained in this PWS.

The contractor shall instruct employees in appropriate measures as specified by the applicable provisions of the Occupational Safety and Health Act of 1970, PL 91-596, 84 STAT 1590.

Contractor employees shall not place mops, brooms, machines or other equipment in traffic lanes or other locations in such manner as to create safety hazards. When the cleaning of public traffic areas (lobbies, halls, or corridors) results in the temporary hazard of wet or slippery floor surfaces, parallel wet mopping or cleaning procedures shall be accomplished so that at no time will it be necessary for personnel to cross a wet surface to gain access to other parts of the area.

Whenever possible, the contractor shall use adequate warning signs or devices to warn the public of the hazard.

23.0 Fire Protection and Prevention

All sweeping compounds, dust cloths and mop treating materials, floor oils and floor treatment materials (exclusive of waxes) shall be products, which are free of any spontaneous heating capability. Listings of these products as free of this capability by the Underwriters’ Laboratory Inc. or other qualified nationally recognized testing organization, shall be considered as meeting these requirements. The contractor shall not store combustible supplies, including rags, paper, and other like items near possible sources of combustion such as, steam pipes, high wattage lamp bulbs, and other like items. However, dust rags may be stored in airtight metal containers at floor level. Rags, mops, brushes, wax, and other cleaning tools which contain a residue of animal, vegetable or mineral oils which are subject to spontaneous combustion shall be disposed of, processed by daily laundering, or removed off-site.

Technical Requirements

24.0 Specific Tasks

The Contractor shall furnish all labor, supervision, management, tools, materials, equipment, supplies (ex. toilet paper, paper towels, trash liners/bags, etc.), facilities, transportation, and other items and non-personal services necessary to provide commercial janitorial services and to satisfactorily meet or exceed the performance standards of this contract.

The work to be performed (type of service, frequency, facility, location, and period of performance) shall be specified and funded at the task order level. The contractor shall coordinate with the COR 72 hours prior to performing services.

The required services have been classified in tasks and described in detailed below.

Task 1: Standard Cleaning Services: The contractor shall dust, clean and spot clean surfaces, including fixtures, furnishings and fittings up to 8 feet height. The contractor shall ensure that all surfaces are free of dust, dirt, smudges, stains, fingerprints, marks, spots, streaks, scale, and other obvious soils/residue. The contractor shall collect and properly dispose of all trash. The services under this task shall include:

Item # Item Description 1 Administrative Areas and Entryways All administrative areas (including offices and reception areas) and entryways

(including lobbies, foyers, hallways, corridors and vestibules) shall be cleaned and free of any obvious soil to enhance the attractiveness of each facility.

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2 Breakrooms, Kitchens and Dining Areas

All surfaces in breakrooms, kitchens and dining areas (including sinks, faucets, drains, cabinets, counters, tables, backwalls, and appliances) shall be cleaned and disinfected.

Walls by trash containers shall be wiped down.

The GOV shall be responsible for cleaning inside the fridge, microwave, range, and other kitchen appliances.

3 Living Rooms and

Bedrooms All surfaces in living rooms and bedrooms (including TV, TV stand, coffee tables, nightstands, and dressers) shall be dusted and cleaned.

4 Elevators All elevators surfaces (including passenger elevators and stairlifts) shall be wiped down.

The elevator operating panel (which houses the floor buttons, light switches, alarm button, emergency stop switch and optional key lock) shall be disinfected.

No abrasives/corrosive cleaning products shall be used to clean elevators.

5 Stairwells and Staircases

All stairwells and staircases (including stair guards, handrails, treads, and risers) shall be wiped down.

All handrails shall be disinfected.

No abrasives/corrosive cleaning products shall be used to clean handrails.

6 Laundry Rooms The exterior and surrounding surfaces of all washers, dryers and utility sinks shall be clean and free of dust, dirt, smudges, stains, fingerprints, marks, spots, streaks, scale and other obvious soil.

The GOV shall be responsible for cleaning the inside of all washers, dryers and utility sinks.

7 Floor Surfaces All hard floor surfaces (including vinyl, ceramic, wood, and concrete) shall be cleaned by a combination of sweeping, dust mopping, damp mopping, vacuum, etc. to ensure a clean and uniform appearance. Use the most appropriate cleaning method and cleaning solution for the specific floor type.

All carpeted areas (including wall-to-wall carpeted floors, area rugs, and throw rugs) shall be vacuum, clean, and free of all visible dirt, debris, dust, litter, and any other foreign matter to ensure a clean and uniform surface. All tears, burns, and raveling shall be brought to the attention of the COR as soon as practicable.

Movable items shall be tilted or moved to access the floor underneath those items, and shall be returned to their original position after cleaning.

Spot clean all hard floors surfaces and carpeted areas IAW manufacturers’ recommendations. Spot cleaning constitutes an area of 1 square foot or less per spot. Spot cleaning shall be performed on a continual basis.

All interior and exterior floor mats shall be vacuum and clean to remove soil and moisture underneath mats. Mats shall be returned to their original location after cleaning.

8 Walls All walls (including baseboards and wall molding) shall be wiped down.

9 Interior Glass

Surfaces All interior glass surfaces (including windows, mirrors, doors, partitions, walls, display cases and directory boards) shall be cleaned to ensure a sparkling finish.

All adjacent trims (including wood cases, door frames, window frames and windowsills) shall be cleaned.

The GOV shall be responsible to remove items from windowsills prior to cleaning service.

10 Window Coverings All window coverings (including blinds and curtains) shall be dusted and cleaned to ensure they are free of dust and dirt.

Window coverings shall not be removed.

11 Drinking Fountains and Water Bottle Refill Stations

Clean and polish all exterior surfaces of drinking fountains and water bottle refill stations.

All orifices and drains of water drinking stations shall be disinfected.

No abrasives/corrosive cleaning products shall be used to clean drinking fountains or water bottle refill stations.

12 Metal Handrails, Doorknobs, Door Push Panels and Spotting Scope

All polished metal handrails, doorknobs, door push panels and spotting scope shall be clean and disinfected.

No abrasives/corrosive cleaning products shall be used to clean and disinfect metal handrails, doorknobs, door push panels or spotting scopes.

13 Switches and Thermostats

All switches (including light switches and fan switches) and thermostats shall be clean and disinfected.

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No abrasives/corrosive cleaning products shall be used to clean and disinfect switches and thermostats.

14 Exhibit Walls, Picture Frames, Fire Extinguishers, etc.

Dust, clean and spot clean all exhibit walls and picture frames.

Remove cobwebs.

Dust and clean windowsills, window ledges, fire extinguisher boxes, baseboards, molding, wainscoting, heater registers, wooden benches, and any other horizontal surfaces.

15 Bathrooms All bathroom surfaces (including mirrors, sinks, toilets, urinals, showers, shower mats, dispensers, plumbing fixtures, walls, grouts, partitions, doors, door frames, handles, kick plates, ventilation grates, and metal guards) shall be cleaned and disinfected using a germicidal agent.

All surfaces shall be free from stains, smudges, spots, water spots, scale buildup, detergent buildup, soap scum, odors, water, deposits, soil, streaks, stains and other removable matter.

Vents (within 8 feet of the floor) shall be clean.

All bathrooms shall be left with a clean or odorless scent.

16 Bathroom Supplies Restock all bathroom supplies (hand soap, hand sanitizer, paper towels, toilet paper, toilet seat covers, and trash liners).

Ensure supplies are sufficiently stocked in dispensers to ensure supplies do not run out before the next scheduled service date.

If supplies run out prior to the next service date, the contractor shall refill within 2 hours of notification and without additional cost to the GOV.

Toilet paper dispensers shall always be stocked with at least 75% of toilet paper remaining.

For toilet paper dispensers that hold multiple rolls, the remaining bottom toilet paper roll shall be restocked when less than 10% of the roll remains.

All supplies shall be approved by the COR prior to purchase to ensure the supply items are the correct match to the dispensers already in place in bathrooms covered under this contract.

The Glacier Ranger District shall provide toilet paper, paper towels, hand soap, toilet seat covers, and feminine hygiene liner bags.

17 Trash Empty all trash containers and disposed of trash at the nearest dumpster located outside of the facility.

No spillage of fluid or trash shall remain behind.

Boxes, cans and paper placed near trash containers and marked as “TRASH” shall be removed.

Trash containers shall be left clean (free of foreign matter and odor) with appropriately sized liners replaced and returned to their initial location.

Any obviously soiled or torn liners shall be replaced.

No contents of recycling bins or boxes shall be removed.

18 Trash Liners Appropriately sized liners shall be provided for all trash containers.

Task 2: Deep Cleaning Services: The contractor shall deep clean floors, windows and doors IAW industry customary commercial practices. The contractor shall ensure that all surfaces are free of dust, dirt, smudges, stains, fingerprints, marks, spots, streaks, scale, and other obvious soils/residue. Services may be required up to twice a year if funding is available. The services under this task shall include:

Item # Item Description 1 Interior and Exterior

Glass Windows and Doors

Deep clean all interior and exterior glass windows and doors (including surfaces, frames, casings, and sills) up to 8 feet height. Deep cleaning shall be provided to ensure a clean and uniform appearance without streaks, swirl marks, detergent residue, or any evidence of soil, etc.

2 Window Blinds and Screens

All window blinds and screens up to 8 feet height shall be dusted, cleaned, wiped down and washed in a manner that removes dust, dirt, smudges, stains, etc.

3 Carpeted Floors Clean and shampoo all carpeted flooring (including wall-to-wall carpeted floors, area rugs, and throw rugs). A heavy-duty spot remover may be required in heavily soiled areas. After shampooing, the area shall be uniform in appearance and free of stains and discoloration. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items.

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4 Hard Floors Clean, scrub, seal, polish, wax and strip all hard floor surfaces (including vinyl, ceramic, wood, and concrete) using the most appropriate deep cleaning method and solution for the specific floor type to maintain an uniform glossy appearance free from dust, dirt, debris, scuff marks, discoloration, and other foreign matter. The contractor shall meet the requirements of commercial practices to include the application of a non-skid commercial wax. Baseboards, corners, and wall/floor edges shall be clean.

All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items.

Task 3 - Emergency Cleaning Services: Emergency cleaning is defined as requirements that must be addressed quickly to remedy dangerous or unhealthy situations, prevent damage and/or prevent interference with mission accomplishment.

This applies to any facility on the installation which may require an emergency cleaning response. Events creating the requirement may include but are not limited to, a storm, broken or overflowing pipes, illness, etc. Work may include extraction of liquids and removal of solid non-toxic material from interior and exterior areas or surfaces. The contractor shall commence work after receiving approval from the CO. Each emergency cleaning shall be billed as a separate line item with each months invoice if applicable.

Emergency Cleaning Response: Upon notification, the contractor shall respond and begin emergency work within 2 hours of notification during normal duty hours, and within 4 hours during non-duty hours. Notification may be verbal.

Performance: Performance of this work shall in no way relieve the contractor of performing basic scheduled janitorial requirements under this contract.

25.0 Facility Information

Item

Facility Facility Address Facility Description Facility Total Square Footage

1 Glacier Ranger District (GRD) Administrative Office

145 Forest Station RD, Girdwood, AK

The facility is open to the public 5 days a week from January 1st to December 31st (year round).

~ 3,800 SF

2 GRD Bunkhouse 145 Forest Station RD, Girdwood, AK

The bunkhouse is used by government employees 7 days a week from January 1st to December 31st (year around) and is located on the same property as the GRD Administrative Office.

~ 2,720 SF

3 Begich-Boggs Visitor Center (BBVC) and Portage Valley Learning Center (PVLC)

Portage Lake Loop, Girdwood, AK

Both facilities are open to the public 7 days a week from May (Memorial Day) to September (Labor Day). The PVLC is attached to the BBVC.

~17,000 SF

4 BBVC Bunkhouse Portage Lake Loop, Girdwood, AK

The bunkhouse is used by government employees 7 days a week from May 1st to September 30th and is located on the same property as the BBVC.

~ 3,200 SF

NOTE: Services will be required throughout the year at varying levels. The level of effort required by the contractor, task(s), quantity, frequency, and period of performance shall be specified on each task order.

Additional Requirements

26.0 Work Schedule

The COR may request the contractor a work schedule for work to be performed at the contract or task order level. The contractor shall develop a work schedule and submit it to the COR NLT 5 business days from the date they receive notification from the COR. An updated copy shall be provided to the COR as changes occur. All services shall be coordinated with the COR at least 72 hours prior to performing services.

27.0 Activity Report

The contractor shall maintain a daily activity report for all services performed on each facility covered under this contract.

At a minimum, the report shall include facility number, facility name, name of custodian, type of work performed, date of performance, and final status. Reports shall be submitted with their corresponding invoice for payment.

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28.0 Quality Control Plan (QCP)

The contractor shall develop and maintain an effective QCP to ensure services are performed IAW this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services.

The contractor’s QCP is the means by which the contractor assures that their work complies with the requirements of the contract. The contractor’s QCP shall be provided to the COR NLT 10 business days after contract award. The COR will review the contractor’s QCP. The contractor shall receive in writing the COR’s acceptance and/or any proposed changes to the QCP.

29.0 Special Qualifications

The contractor shall, at no additional cost to the government, obtain all licenses and permits required for performance of work and for complying with all applicable local, state, and federal laws and regulations. The Contractor shall ensure bio-hazard cleaning and disposal of bio-hazard materials are performed by qualified and certified personnel, as per the Occupational Safety and Health Administration (OSHA) Code of Federal Regulations, 29 CFR 1910.1030 (A thru I and Appendix A).

30.0 Biobased Materials

The contractor shall utilize products made from bio-based materials (e.g., bio-based cleaners, degreasers, and toilet bowl cleaners) to the maximum extent practical without jeopardizing the intended use or detracting from the overall quality delivered to the end user or potential harm to surfaces. See http://www.biopreferred.gov/ for acceptable products. The contractor shall submit a list indicating the name of the manufacturer, brand name, intended use of each of the products and the Safety Data Sheets used in the performance of requirements of the PWS, IAW 29 CFR 1910.1200.

31.0 Safety Data Sheets (SDS)

The contractor shall submit SDS for each one of the products to be used in the performance of this contract. SDS shall be provided within 10 days from the date of award for approval by the COR. Once products are approved for use, the contractor shall provide each Facility Manager a copy of the SDS. A copy shall be located where products are stored prior to start of full contract performance.

32.0 Conservation of Utilities

The contractor shall instruct employees in utility conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include but are not limited to the following: lights shall be used only in areas where and at a time when work is actually being performed; heating, ventilation and air conditioning (HVAC) controls shall not be adjusted by contractor employees; and water faucets and valves shall be turned off after each use.

33.0 Service Interruptions

If any services must be interrupted (even temporarily), the contractor shall notify the CO and COR at least 3 business days in advance. If the service is due to an emergency breakdown, the contractor shall notify the CO and COR as soon as practicable.

Deliverables Schedule

34.0 Key Deliverables

The contractor shall submit an electronic copy of all deliverables to the CO and COR in PDF format and phrased in layperson language. Below is a list of all deliverables outlining each objective and due date.

Item # Deliverable Objective Due 1 Work Schedule Provide a timeline of the services to be provided under this contract and/or task order IAW this PWS and as requested by the COR.

NLT 5 business days from the date they receive notification from the COR.

2 Activity Report Report all services performed on each facility covered under this contract.

To be submitted with their corresponding invoice for payment.

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3 Quality Control Plan

Provide a QCP that implements procedures to identify, prevent and ensure non-recurrence of defective services.

NLT 10 business days after contract award.

4 Biobased Products Under Service Contracts Report

Report to SAM.gov, with a copy to the CO, on the product types and dollar value of any USDA-designated biobased products purchased by the contractor IAW FAR clause 52.223-2.

No later than October 31 of each year.

5 Safety Data Sheet

(SDS)

A copy shall be provided for each product used to perform services under this contract/task order. SDS needs to be approved by the COR. Once products are approved for use, the contractor shall provide each facility manager a copy of the SDS that will be located where products are stored prior to start of full contract performance.

NLT 10 business days after contract award. An updated copy shall be provided to the COR as changes occur.

6 List of Contractor Personnel

Provide a list of all contractor personnel assigned to this contract and their point of contacts.

NLT 10 business days after contract award. An updated copy shall be provided to the CO and COR as changes occur.

7 Invoices Invoices shall be submitted via IPP. NLT 10 business days after work performance. For monthly invoicing, invoices shall be submitted NLT 10 days after the end of the month.

Performance Requirements Measures

35.0 Contractor’s Performance

The government expects the contractor to work at an acceptable performance level throughout the life of the contract, and the contractor’s performance shall be given significant consideration when evaluating recommendations for future government contracts and/or awards.

36.0 Acceptable Performance

Acceptable performance is achieved if 95% of the requirement is successfully satisfied. The contractor’s acceptable performance will be rated in COR reports and in the Contractor Performance Assessment Reporting System (CPARS) as Satisfactory, Very Good, or Exceptional.

37.0 Unacceptable Performance

Unacceptable performance is achieved if less than 95% of the requirement is satisfied (e.g., work specified by contract is incomplete or work is not IAW the PWS, task order, and manufacturer’s specifications). If the performance is deemed unacceptable for any objective (required task), the COR will determine the possible cause of this unacceptable performance. Unacceptable performance caused by actions of the contractor shall be reported to the contractor’s on-site representative and request its signature on documentation acknowledging notification. Unacceptable performance caused by actions of the Government shall not be held against the contractor. If the contractor disputes the results of surveillance, the COR must refer the contractor to the CO for resolution. The contractor’s unacceptable performance will be rated in COR reports and in CPARS as Marginal or Unsatisfactory.

38.0 Performance Requirements Summary

Item

Performance Objective

Performance Standard

Performance Threshold

Surveillance Method Remedy

1 Standard Cleaning Services

Work shall be performed IAW this PWS, the terms of each task order, and all applicable

95% services performed as required by the contract.

Periodic and/or random inspections by the COR or Government Technical Representative (GTM).

Rework at no cost to Government for defective services.

Full invoice payment upon

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The government has the right to change or modify inspection methods at its discretion.

successful completion and acceptance.

2 Deep Cleaning Services

Work shall be performed IAW this PWS, the terms of each task order, and all applicable federal, state, and local laws and regulations.

No variances allowed. 100% services performed as required by the contract.

Periodic and/or random inspections by the COR or Government Technical Representative (GTM).

The government has the right to change or modify inspection methods at its discretion.

Rework at no cost to Government for defective services.

Full invoice payment upon successful completion and acceptance.

3 Emergency Cleaning Services

Work shall be performed IAW this PWS, the terms of each task order, and all applicable federal, state, and local laws and regulations.

No variances allowed. 100% services performed as required by the contract.

Periodic and/or random inspections by the COR or Government Technical Representative (GTM).

The government has the right to change or modify inspection methods at its discretion.

Rework at no cost to Government for defective services.

Full invoice payment upon successful completion and acceptance.

39.0 Customer Complaints

Customer complaints will be substantiated by the COR for validity. Should the COR determine that the complaint is valid, the COR will inform the contractor orally and in writing and give the contractor additional time to correct the defect. Should the contractor disagree with the complaint after investigation of the site, the contractor shall notify the COR. The COR will review the matter to re-examine the validity of the complaint. The COR will re-inspect the services for compliance prior to acceptance.

Government-Furnished Property and Utilities

40.0 Government-Furnished Property

For the performance of this contract, the Government will provide dumpsters for trash disposal (one at each location), key sets (one set per facility), and storage closet (one in each facility).

41.0 Government-Furnished Utilities

For the performance of this contract, the Government will provide water and electric power as needed following conservation of utilities practices.

Definitions, Acronyms, and Applicable Laws, Regulations and Guidance

42.0 Definitions

Acceptance: The act of an authorized representative of the Government by which the Government, for itself or as agent of another, assumes ownership of existing identified supplies tendered or approves specific services rendered as partial or complete performance of the contract.

Business Day: Refers to any day in which government normal business operations are conducted. For this contract, a business day will be IAW PWS Paragraph 6.0, Government Regular Working Hours.

Calendar Day: Refers to the period of elapse time, using Coordinated Universal Time or local time that begins at midnight and ends 24 hours later at the next midnight.

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Cleaning: Removes dirt, odors, dust, spots, streaks, stains, smudges, litter, debris and other soils/residue from surfaces.

Contracting Officer (CO): A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. The term includes certain authorized representatives of the Contracting Officer acting within the limits of their authority as delegated by the Contracting Officer. "Administrative Contracting Officer (ACO)" refers to a Contracting Officer who is administering contracts. "Termination Contracting Officer (TCO)" refers to a Contracting Officer who is settling terminated contracts. A single Contracting Officer may be responsible for duties in any or all of these areas.

Contracting Officer’s Representative (COR): An individual, including a Contracting Officer’s Technical Representative (COTR), designated, and authorized in writing by the Contracting Officer to perform specific technical or administrative functions.

Contractor: A supplier or service provider that enters into a contract with the Government to provide specific supplies or services to the Government. The term in this contract refers to the prime.

Day: Unless otherwise specified, it means a calendar day.

Defective Service: A service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable: Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Disinfecting: Kills harmful bacteria and viruses on surfaces using chemicals.

Facility: An establishment, structure, or assembly of equipment designated for a specific function; something designed, built, installed, etc., to serve a specific function affording a convenience or service.

Government-Furnished Property (GFP): Property in the possession of, or directly acquired by, the Government and subsequently furnished to the contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes contractor-acquired property if the contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

Government Property: All property owned or leased by the Government. Government property includes both government-furnished property and contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

Inspection: Examining and testing supplies or services (including, when appropriate, raw materials, components, and intermediates assemblies) to determine whether they conform to contract requirements.

Invoice: A contractor’s bill or written request for payment under the contract for supplies delivered or services performed.

Line Item: the basic structural element in a procurement instrument that describes and organizes the required product or service for pricing, delivery, inspection, acceptance, invoicing, and payment. The use of the term "line item" includes "subline item," as applicable.

Line Item Number (LIN): Either a numeric or alphanumeric format to identify a line item.

Movable Item: An item that is not fixed in one place and can be move from one place to another. For the purpose of this contract, moveable items consists of chairs, trash containers and any other easily movable item of 50 pounds or less.

Non-Personal Services Contract: A contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government IAW FAR 37.012, under general contracting authority, and do not require specific statutory authorization.

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Option: Unilateral right in a contract by which, for a specified time, the Government may elect to purchase additional supplies or services called for by the contract, or may elect to extend the term of the contract.

Performance Objectives: Describe the work that is to take place.

Performance Requirements Summary (PRS): Identifies the key performance indicators of the contract that will be evaluated by the Government to ensure the contractor meets standards.

Performance Standard: Describe the desired results that are to be achieved. A measure of comparison; an acceptability criterion; a benchmark or yardstick against which a service will be measured.

Quality Assurance (QA): Refers to the various functions, including inspection, performed by the Government to determine whether a contractor has fulfilled the contract obligations pertaining to quality and quantity.

Quality Assurance Surveillance Plan (QASP): An organized written document used by the Government for quality assurance surveillance. A plan describing how the government will survey, observe, test, sample, evaluate and document the contractor’s performance in meeting critical performance standards identified in the contract.

Quality Control (QC): Refers to the various functions performed by the contractor to control and improve the quality of goods and services provided.

Quality Control Plan (QCP): An organized written document used by the contractor for quality control. A contractor’s internal quality assurance procedures for measuring, tracking, reporting, and analyzing contract performance. A contractor’s QCP is separate from the government’s QASP.

Random Sampling: A method of looking at a few individual items in a lot to determine the quality of that lot against a standard.

Sanitizing: Kills bacteria on surfaces using chemicals. It is not intended to kill viruses.

Service Contract: A contract that directly engages the time and effort of a contractor whose primary purpose is to perform an identifiable task rather than to furnish an end item of supply.

Serviceable Condition: Refers to items that are usable; ready for use; in proper operating condition; durable; clean and in good condition; usable for its intended purpose.

Spot Cleaning: Means using appropriate tools and chemicals for the surfaces to be cleaned, remove smudges, fingerprints, marks, spots, streaks, heavy dust, soil and other nonpermanent stains, etc.

Sterilizing: Kills all microorganisms (bacteria, protozoa, algae, fungi, virus) on surfaces using chemicals.

Sub-Contractor: One that enters into a contract with a prime contractor. The Government does not have privy of contract with the sub-contractor.

Task Order (TO): An order for services placed against an established contract or with Government sources.

43.0 Acronyms

Acronym ACOR Alternate Contracting Officer Representative ADA Americans with Disabilities Act

ADEC Alaska Department of Environmental Conservation AGAR Agriculture Acquisition Regulation BMP Best Management Practices CAP Contractor Acquired Property CFE Contractor Furnished Equipment CFM Contractor Furnished Material CFP Contractor Furnished Property CFR Code of Federal Regulations

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CLIN Contract Line Item Number CO Contracting Officer

COR Contracting Officer Representative COTS Commercial-Off-the-Shelf

CPARS Contractor Performance Assessment Reporting System DID Data Item Description EPA Environmental Protection Agency

FAPIIS Federal Awardee Performance and Integrity Information System FAR Federal Acquisition Regulation

FPDS Federal Procurement Data System FS Forest Service

FSH Forest Service Handbook FSM Forest Service Manual GFE Government-Furnished Equipment GFM Government-Furnished Material GFP Government-Furnished Property

HIPAA Health Insurance Portability and Accountability Act of 1996 IAW In Accordance With IAS Integrated Acquisition system IPP Invoice Processing Platform N/A Not Applicable

NEPA National Environmental Policy Act NLT No Later Than NTE Not to Exceed OCI Organizational Conflict of Interest ODC Other Direct Costs OMB Office of Management and Budget

OSHA Occupational Safety and Health Administration PA Property Administrator

PIPO Phase In/Phase Out POC Point of Contact POP Period of Performance PRS Performance Requirements Summary PUB Publication PWS Performance Work Statement QA Quality Assurance

QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan

QC Quality Control QCP Quality Control Plan SAM System for Award Management SDS Safety Data Sheets SF Standard Form

TBN To Be Negotiated TE Technical Exhibit TO Task Order

USC United States Code USDA United States Department of Agriculture

WD Wage Determination

44.0 Applicable Laws, Regulations, and Guidance

The contractor shall perform the required services IAW the specifications in this PWS, and all applicable federal, state and local laws and regulations. Additional requirements and information may be found from the following sources:

Occupational Safety and Health Act of 1970, PL 91-596, 84 STAT.1590: OSH Act of 1970 | Occupational Safety and Health Administration

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Occupational Safety and Health Administration (OSHA) Code of Federal Regulations, 29 CFR 1910.1030, Bloodborne Pathogens: https://www.osha.gov/laws-regs/regulations/standardnumber/1910/1910.1030

Occupational Safety and Health Administration (OSHA) Code of Federal Regulations, 29 CFR 1910.1200, Hazard Communication: https://www.osha.gov/laws-regs/regulations/standardnumber/1910/1910.1200

United States Department of Agriculture (USDA) Bio-Preferred: https://www.biopreferred.gov/BioPreferred/