Attachment 1 PWS for ESS Update 4 (1).pdf

PERFORMANCE WORK STATEMENT (PWS)

USAG-ALASKA Electronic Security System Maintenance and Service Contract

1. Background. The objective of this effort is to provide a centrally managed Electronic Security System (ESS) Program consisting of IDS/CCTV/EECS to USAG-Alaska with standardized, full time, on-site ESS maintenance, repair, upgrade, and expansion; that are compatible with the current Integrated Commercial Intrusion Detection System IV (ICIDS V), Closed Circuit Television (CCTV), and Electronic Entry Control System (EECS) at Fort Wainwright Alaska (FWA), Fort Greely Alaska (FGA), Seward Resort located at Seward Alaska and any other area in Alaska deemed by the government. The contractor shall provide ESS maintenance engineer(s) to perform maintenance and service for USAG- Alaska. The maintenance and service shall be for the semi-annually Preventive Maintenance (PM) with Repair, Corrective Maintenance (CM) with Repair, On-call Emergency Maintenance (EM) with repair, upgrade, and expansion of ESS at the locations listed in Appendix A. FWA is a remote and isolated location where the installation is a major factor for the Fairbanks and North Pole municipalities. FGA is a remote and isolated location where the installation is the only municipal infrastructure available. The nearest city is Fairbanks, Alaska which is over 100 miles to the north. The normal temperatures range from 70 degrees in the summer to 30 below in the winter. Extreme temps can fall below negative 60 for several days at a time. The period of performance for this contract will be from 1 Apr 2024 thru 31 Mar 2029 (12 months) with 4 one-year (12-month) option periods.

2. Description of Work. The Contractor shall provide all personnel, management, supervision, testing, equipment, tools, parts, supplies, and transportation necessary for preventive maintenance, corrective maintenance, and emergency maintenance, select expansion and repair of all Electronic Security System(s) (ESS) which include ICIDS, CCTV and EECS equipment and components at the locations listed in Appendix A as required in paragraphs 2.1 through 2.8.4. As this is a fixed-time effort, the priority is On-call Emergency Maintenance and Repair; followed by Corrective Maintenance and Repair; and then Preventive Maintenance and Repair on all other sites. Appendix B list shall be kept current with additions or deletions by the Contracting Officer Representative (COR) as needed by a modification approved by the contracting officer. The Government reserves the right to add or delete the number of ESS components systems and locations listed in Appendix A.

2.1. Specific Requirement: The Contractor shall perform the work described herein at the locations listed in Appendix A to include the PM and other work required to execute CM, EM, and additional improvements. See CDRL No. 0001.

2.2. Existing System Overview. USAG-ALASKA current Integrated Commercial Intrusion Detection System IV (ICIDS V) consists of components, sensors, connections, system wiring (Copper and Fiber), control units, and conduit that are an integral part of the DAQ Electronics, LLC with Graphical map and Windows Operating System including Star Watch SMS and associated peripheral equipment. CCTV consists of a Milestone Video Management Software to include LPR, PTZ and Fixed analog and digital cameras monitored at numerous locations and a Bosch Video Management Software to include PTZ and Fixed analog and digital cameras installed and monitored at numerous locations.

Within the first 90 days after contract award, the Contractor shall verify and validate Appendix A as part of the baseline inventory of the initial Preventative Maintenance (PM) for each location. Once verified, validated and inventoried, the Contractor shall prepare a conclusive list of each location and submit the list to the designated COR and Area Contracting Officer Representative (ACOR). Additional locations not covered under Appendix A may be added to Appendix A for PM, EM and CM as additional ICIDS, CCTV and/or EECS systems are installed and/or currently installed ICIDS, CCTV and/or EECS are no longer covered under manufactures warranty.

2.3. Preventive Maintenance (PM) and Repair. The Contractor shall provide a PM Plan to support this program to include correcting deficiencies identified during PM. On his/her own initiative the Contractor’s certified employee will be required to coordinate and work with other FWA/FGA agencies and contractors to diagnosis problems and resolve them.

PM shall occur semi-annually for each of the locations listed in Appendix A. PM shall be performed Monday through Friday, 0700 to 1600hrs local, excluding US Holidays unless the Contracting Officer approves after duty hours or holiday work in writing. Any EM work during duty hours will be completed at no additional cost to the government. PM includes Repair Service at no additional charge to the Government. See CDRL No. 0006.

2.3.1. PM shall include the following (as applicable):

2.3.1.1. Test, Inspect and clean all console cabling and connections; console equipment;

peripheral equipment; local processors; sensors; and electrical and mechanical controls.

2.3.1.2. Test, Inspect and Clean all power supplies and adjust voltages as necessary.

2.3.1.3. Conduct full system back up and back up verification at-least quarterly.

2.3.1.4. Clean computers, re-seat all boards and chips.

2.3.1.5. Inspect / clean exterior surfaces.

2.3.1.6. All system equipment and local processors inside and out shall be free of dust and /or dirt and diagnostics checks completed.

2.3.1.7. Run system software diagnostics, correct all diagnosed problems and update software with any software service packs.

2.3.1.8. All outstanding problems will be resolved.

2.3.1.9. Walk-test of all sensors to ensure proper equipment performance.

2.3.1.10. Conduct a visual inspection of all sensors, visible wires and access control equipment

2.3.1.11. Perform minor repairs such as lubrication of all moving parts, tightening of loose connections, re-setting of the system, reprogramming the modem, performing a communications line test as needed.

2.3.1.12. Conduct a functional test of all devices.

2.3.1.13. Inventory of spare parts and provide recommendation of spares inventory.

2.3.1.14. With the approval of the COR, the SA/Maintenance tech shall add, modify and delete access control to privilege records; add, modify, issue and delete access control badges for the EECS; add, modify and delete privilege levels to operator profiles; add, modify and delete sensor records; design, draw and map alarm sensors to the graphic map diagrams for new and existing facilities.

2.3.2. Repair parts not listed in Appendix B require the approval of the Contracting Officer's (KO) through the COR's technical review and recommendation prior to being purchased.

2.3.3. PM shall be performed in accordance with the Manufacturers Standard Maintenance Procedures as referenced in the most current version of the Setup and Maintenance Guide, which is provided by the contractor and approved by the COR as applicable to the systems in use.

2.4. Corrective Maintenance (CM). CM shall be performed on all system problems and issues detected during PM. CM requests shall be submitted to the COR for review and approval. CM shall include replacing non-operational major items (See Appendix B, Material List provided by Contractor) that were identified during the PM. On his/her own initiative the Contractor’s certified employee will be required to coordinate and work with other FWA/FGA agencies and contractors to diagnosis problems and resolve them. Any CM work during duty hours will be completed at no additional cost to the government.

Contractor shall report Corrective Maintenance completed. See CDRL No. 0009.

2.5. Emergency Maintenance (EM) Service Calls. The Government will initiate service calls when the system is not functioning properly. Qualified LT/ST personnel shall be available to provide service to the complete system(s). The Contractor shall provide EM service for all existing ESS equipment identified and requested by the COR/ACOR or authorized representative. EM shall begin within one (1) hour of request by the COR during normal business hours. Contractor shall be at the site within 2 hours after receiving a request for (after hours) service call by the COR/ACOR.

2.5.1. The Contractor shall provide an EM Plan to the COR at the post award meeting. The EM Plan shall include correcting deficiencies identified during EM, the procedure required for processing emergency calls and performing emergency repairs, and point of contact(s) for EM. See CDRL No. 0012.

2.5.1.1. The Contracting Officer or authorized representative shall be furnished with a telephone number where the LT/ST can be reached at all other times when they are away from the office.

2.5.1.2. The system shall be restored to proper operating condition within 8 hours after service personnel arrive onsite and obtain access to the system. In the event the emergency repair cannot be made, the contractor will specify to the COR/ACOR the exact problem and the needed item(s) (part) for repair. Contractor will provide a timeline to the COR on the estimated repair time based on part(s) availability.

2.5.1.3. Upon completion of the work, the contractor shall complete a Service Call Report to the COR or his authorized representative within 5 working days of the work being completed.

Certified repair technician(s) shall coordinate for access to the system with Government user personnel at the facility requiring repairs, as part of each service call, to diagnose the condition of the ESS and perform required repair services. See CDRL No. 0011.

2.5.2. During EM service the Contractor shall clean up all debris/discarded materials resulting from their operations, and job site and adjacent area shall be cleaned prior to leaving the job site. The sites may also provide access at other times to include weekends and after duty hours after receipt of notice or as requested for trouble calls.

2.5.3. In the event that there are more requests than can be responded to within four (4) hours, the COR shall prioritize the tasks.

2.5.4. The Contractor shall provide a point of contact 24 hour /7 day-per-week. See CDRL No. 0013.

2.6. The Contractor shall establish and maintain Operating parts and supplies to ensure systems can be restored to proper operating condition within 8 hours. A suggested list can be provided. Contractor will provide their list as (Appendix C).

2.7. Prior to starting any work, the Contractor / Lead Technician (LT) will coordinate all work with the designated COR and ACOR.

2.8. System Expansion/System Upgrade/Life Cycle Replacement (EUR): Work required to obtain and install additional ESS components as required to expand the coverage of the existing ICIDS footprint, add additional sensors for increased capability, upgrade the system, and/or accomplish life cycle replacement of obsolete equipment. System expansion projects will involve the installation of ICIDS equipment, CCTV, and/or EECS at locations on USAG Alaska property. Projects will interconnect new buildings or activities to the main ICIDS system.

2.8.1. Process for identifying and negotiating scope of expansion projects and costs.

2.8.2. System expansion projects will be identified and validated by the KO as new customer requirements for system coverage are identified. The aggregate cost of any system expansion project may not exceed $240,000.

2.8.3. The Contractor shall submit proposals for EUR work involving system upgrades and life cycle replacement upon the COR’s request to the KO for review and approval prior to commencement of work.

2.8.4. The contractor will not start any EUR work until the delivery order has been issued by the KO.

2.8.5. Electronic equipment shall comply with 47 CFR 15.

2.9. The Contractor shall make any recommendations for system modification in writing to the Government. System modifications shall not be made without prior approval of the Government. Any modifications made to the system shall result in the updating of the operation and maintenance manuals as well as any other documentation affected.

2.10. Replacement Parts: The Contractor shall provide replacement / repair parts and materials IAW the approved price(s) listed in Appendix B (Parts and Material List) for any maintenance performed under this contract. The contract will submit an updated price list to the Contracting Officer (KO) 90 days prior to the start of any executed option year for technical review by the COR and ACORs and acceptance by the KO. Once approved by the KO the price(s) listed in Appendix B remain in effect until revalidate / certified by the KO.

NO INCREASE IN THE PRICE OF PARTS / MATERIALS WILL BE ACCEPTED DURING

THE EXERCISED YEAR OF THE CONTRACT, AFTER APPROVED BY THE KO.

2.10.1. Replacement parts without technical specifications: The contractor will not install any parts that do not have documented technical specifications without the approval of the KO and COR. If the contractor must install replacement parts without technical specifications, the contractor will provide the COR a written report of the capabilities and limitations of the part and why the chosen replacement part is being considered over a replacement part with documented technical specifications. See CDRL No. 0014.

3. Documentation.

3.1. The Contractor shall prepare and submit a written preventive maintenance schedule, a record of the previous quarter’s work completed and a record of the previous quarter’s work not completed to the COR for review on a quarterly basis. The schedule shall identify preventive maintenance; check items and anticipated minor repairs based on the diagnostics test conduct during the PM. See CDRL No. 0008.

3.2 The certified Contractor shall separately record each service call request, as received, in a maintenance database. The form shall include the serial number (if available) identifying the component involved, its location, date and time the call was received, nature of trouble, names of service personnel assigned to the task, instructions describing what has to be done, the amount and nature of the materials to be used, the time and date work started, and the time and date of completion. All completed work orders shall be noted daily in the maintenance database. The contractor shall deliver a record of the work performed, in the form of a daily report, to the COR or his authorized representative within 5 working days of the work being completed. See CDRL No. 0011.

3.2.1. A monthly report of all work performed and parts used shall be provided to the COR between the 1st and 5th of each month. See CDRL No. 0007.

3.3. Records, logs, and reports. The Contractor shall maintain/facilitate all ESS bar coded equipment to track: trouble tickets, spare parts inventory, configuration baselines on existing systems, warranty information, logs of each task, mean times between failures (MTBF), and life cycle management of the equipment. A copy of these reports will be provided to the COR annually or as requested. See CDRL No. 0010.

3.4. Passwords and Designs. The Contractor will provide a copy of all design, as-built drawings and passwords to the USAG-Alaska Representative.

3.4.1. Passwords must be controlled and handled by appropriately indoctrinated personnel

AR 380-5.

3.4.2. Upon completion of the contract, the contractor will provide all designs, as-built drawings and passwords to the USAG-Alaska Representative produced under this contract.

3.5. The Contractor shall return all issued U.S. Government Common Access Cards, installation badges, and/or access passes to the COR when the contract is completed or when a contractor employee no longer requires access to the installation or facility.

3.6. The Contractor shall prepare and submit a report of current site conditions to the Government documenting any site conditions affecting performance of the system installed.

The Contractor shall provide specification sheets, or written functional requirements to support the findings, and a cost estimate to correct those site changes or conditions. The Contractor shall not correct any deficiency without written permission from the Government.

4. Quality Control Provisions:

4.1. Quality Control (QC): Quality control is the responsibility of the Contractor. The Contractor shall establish and implement to ensure that the requirements outlined in the PWS are met.

4.2. Quality Control Plan (QCP): The QCP shall be used throughout the life of this contract and shall be updated by the Contractor when changes occur that impact the QCP. The contractor will provide a QCP and Safety Plan within 10 days after contract is awarded. See CDRL No. 0004.

4.3. Quality Inspection Standards: The Contractor shall perform at minimum monthly inspections IAW Contractor’s QCP to ensure that services conform to the terms and conditions of this contract. However, the Government reserves the right to perform any inspections and tests, which are necessary to assure that the service conforms to the prescribed requirements in this PWS.

4.4. Inspection Performance Evaluation Meetings: The LT may be required to meet a minimum of two times a month with the COR during the first month of the contract.

Meetings will be as often as necessary thereafter.

4.5. Contractor personnel shall accomplish all work promptly and satisfactorily.

5. Contractor Requirements.

5.1. Personnel. The certified contractor shall provide a project manager who shall be available on-call during the normal duty hours of 7:00 a.m. to 4:00 p.m., to conduct over-all management coordination and furnish liaison with the Government. The contractor’s project manager shall be the point of contact with the Government and shall have the authority to act or make decisions for the contractor on all matters pertaining to this contract. The project manager shall conduct an onsite visit at least one time per contractual year.

5.1.1 Contractor Maintenance personnel shall be physically located in Alaska and based at Fort Wainwright and Fort Greely Alaska. Contractor personnel shall consist of a minimum staff of a Lead Technician (LT) and a Service Technician (ST) that will perform contracted services at Fort Wainwright. Contractor personnel shall consist of a minimum staff of a Service Technician (ST) to perform contracted services at Fort Greely.

5.1.2. Contractor personnel have the ability to flex personnel to either location in support of performing services identified in the contract. At no time will a location be without a technician meeting the requirements of this contract.

5.1.3. Contractor personnel may consist of an LT or ST that will perform services outlined in this PWS at Seward Resort on an as needed basis to include any other areas in Alaska.

5.2. The Contractor shall provide manufacturer-certified maintenance personnel (LT, ST) for installation, service and maintenance of ESS equipment listed in Appendix A. The Contractor shall possess all required licenses and certifications necessary to be considered qualified to perform the maintenance and repair of the ESS equipment as listed in Appendix A. Manufacturer Certification includes, DAQ StarWatch-SMS Front End, DAQ Hardware, Genetec, Bosch, Pelco, Milestone, and Fluid Mesh. The contractor will maintain at least one

(1) certified technician with certification in Fiber Optic Cable termination and fusion splicing.

Proof of manufacturer certification must be submitted with a quote to be considered responsive.

5.2.1. Maintenance Personnel must be US Citizens, capable of obtaining and maintaining a U.S. SECRET Clearance, due to the ESS systems equipment being located in controlled areas (Secure Storage Facilities, COMSEC Vaults, SIPRNET / CENTREX Communications Rooms, Etc.). The Contractor shall have a secret security clearance. The Contractor’s personnel shall possess the prerequisite Secret level clearance granted in accordance with AR 380-67, paragraph 3-400. The contractor shall comply with guidance found in Army Regulation 380-5. The contractor will thoroughly screen all employees being considered for processing to receive a secret clearance IAW criteria outlined in AR 380-67. Prior to notice to proceed, when needed, if any employee is unable to receive a Secret clearance, that employee cannot perform maintenance functions under this contract. See CDRL No. 0002.

5.2.2. In support of this contract, the contractor will not, at any time; access, handle, store, produce or secure classified material. If the contractor incidentally or accidentally comes in contact with classified material, the contractor will immediately report this to the Government official responsible for the security of the classified material.

5.2.3. The Contractor shall provide a list of the personnel performing the work under this contract to the USAG-Alaska Representative prior to performing work under this contract.

The Government shall be advised in writing of the name of the designated service representative, and of any change in personnel.

5.2.3.1 Ten (10) calendar days prior to start of contract performance, the certified contractor shall submit to the Contracting Officer, in writing, the names, SSN’s, phone numbers of the contractor’s project manager, alternate project manager, management, LT, ST and any other personnel scheduled to perform work under this contract. The appropriate certification documentation must be submitted during this process.

5.2.3.2 The Government and the contractor understand and agree that the services to be delivered under this contract are non-personal services and that no employer-employee relationship exists or will exist under the contract between the Government and the contractor or between the Government and the contractor’s personnel. Further, the contractor is not the Government’s agent.

5.2.3.3 The Government will not exercise any supervision or control over contractor personnel performing services under this contract. The Government representative will verify, certify and accept work performed under this contract; ensuring contract compliance on behalf of the Government. The Government may include assistance from Quality Assurance Personnel assigned to the Fort Wainwright Directorate of Public Works.

5.2.3.4 Contractor personnel shall not be eligible, by virtue of performance under this contract, for payments by the Government of entitlements and benefits afforded to federal employees. The entire consideration to the contractor for performance of this contract is contained in the provisions for payment set forth in this contract.

5.2.3.5 The services to be performed under this contract does not require the contractor or their employees to exercise personal judgment and discretion on behalf of the Government, but rather, the contractor’s employees shall act and exercise personal judgment and discretion on behalf of the contractor.

5.2.4. This contractor and its employees are considered mission essential. Therefore, all contractor employees are required to report for duty and remain on duty during declared emergencies and/or elevated FPCON levels unless otherwise directed by the contacting officer via the appropriate COR.

5.2.5. The Contractor shall provide a qualified Lead Technician (LT) who shall be responsible for the overall execution of the work and be given authority to make on-site decisions on contract matters. The LT will have two (2) or more years of experience with DAQ Electronics and one (1) or more years’ experience as a LT. The LT shall be available during normal duty hours (0700 – 1600) to respond within two (2) hours to meet on the installation with the COR to discuss problem areas. The Contractor shall ensure that the LT monitors and is in communication with the Contractor’s employees during established work hours.

5.2.6. The Contractor shall ensure that each Area has sufficient resources or established backup plans to meet all of the requirements outlined in the performance work statement paragraphs 2.1 through 4.5. The contractor will provide to the Government a resources requirements plan based on the number of ESS equipment at the locations listed in Appendix A. The current accepted baseline of contractor requirements is 1 Program Manager for overall performance of the contract, 1 Lead Technician for the overall execution of the USAG-Alaska contract, 1 Service Technician for Fort Wainwright proper and 1 Service Technician for Fort Greely proper.

5.2.6.1 The Resources Requirements Plan will, at a minimum, contain Operating parts and supplies Requirements (Appendix B), Service Technician Requirements, and Projected Travel Requirements. The Resources Requirements Plan format is at the Contractor’s discretion; however, the plan will contain the information as requested in (Appendix E). See CDRL No. 0015.

5.2.6.2. The Contractor will not modify the Resource Requirements Plan without the written consent of the Contracting Officer. The Contractor will not invoice the Government for additional resource requirements without the written approval of Contracting Officer.

5.2.7. All contractor employees, with an area of performance within an Army-controlled installation, facility, or area, shall comply with applicable installation, facility, and area commander installation and facility access and local security policies and procedures (provided by the Government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services, or Security Office. The contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

5.2.8. The Government has the right to restrict the employment under this contract of any Contractor employee, or prospective Contractor employee, who is identified as a potential threat to the health, safety, security, to US Army installations and its population.

5.2.9. All Contractor personnel who operate a motor vehicle on any US Army Installation shall have a current and valid driver’s license. A copy of all licenses shall be provided to the COR within twenty (20) days after contract award. See CDRL No. 0003.

5.2.10. The contractor shall provide personnel equal in qualifications, certifications, and licensing when they provide alternate support personnel in / during events where primary support personnel are not available (i.e. leave status, hospitalization, or injury).

5.3 Contractor-Furnished Materials: The Contractor shall provide for and maintain its own service vehicle(s), tools, equipment, and provide fuel for travel within Alaska to include between the sites listed in Appendix A. The vehicles will be licensed and insured IAW Alaska State law.

5.3.1 The Contractor shall furnish all parts and materials required to perform this contract.

Equipment and materials used in the performance of this contract shall be that which is compatible with the ESS systems and meet manufacturer’s specifications and condition of equipment. Replacement items shall be standard products from manufactures regularly engaged in the production of such supplies, parts, or materials. Items without technical specifications shall be of acceptable industrial grade and quality and require COR’s acceptance prior to replacement or repair.

5.4. Security Requirement. The Contractor personnel or any representative of the Contractor entering Army Garrisons shall abide by all security regulations imposed by the Installation Commander at all times and shall be subject to search and seizure upon entering the confines of the installation, while on and upon leaving the confines of Army Garrisons. Contractor shall obtain all necessary passes, decals, badges or other items required for access in all US controlled installations in Alaska. The Contractor personnel shall have access to Government facilities and systems in accordance with the DD 254.

5.4.1. The contractor personnel shall also be required to obtain a satisfactory finger print based law enforcement criminal history background check from the State of Alaska Department of Public Safety, Records and Identification Section (APSIN). At a minimum, all employees require a favorable local law enforcement background check prior to start of contract. Documentation of these checks will be made available to the COR upon request.

5.4.2. The contractor shall ensure that its employees entering Army-controlled installations or facilities have obtained access badges and passes in accordance with facility regulations and that these badges and passes are obtained in advance so as not to delay the accomplishment of contracted services.

5.4.3. During the course of this contract, in addition to those restrictions, instructions and guidelines delineated in the contract Statement of Work and/or other references provided, the contractor will adhere to the following minimum requirements in support IMCOM- Alaska’s OPSEC Program:

5.4.3.1 Introduction of personnel electronic devices into government spaces, laptops, tablet PCs, cellular phones, cameras, recording devices, and data recording/storage devices is STRICTLY controlled and forbidden in most cases. Company issued equipment required for the performance of work must be approved by the government. Photography and recording is not allowed except for official use and by permit only (Unless otherwise stipulated in the contract, contact the COR and Installation Security Officer for approval.)

5.4.3.2. Contractor personnel shall not discuss government operations in public or over unprotected or unencrypted communications. Official Business, controlled unclassified information may only be transmitted as directed in the Statement of Work.

5.4.3.3. The Contractor shall not post to company websites, publications, newsletters or other media any images, data or information that reveal sensitive government operations, personnel, equipment, and/or classified or controlled unclassified information, refer to paragraph (d) below. When in doubt, company press releases related to this contract should be coordinated through the COR.

5.4.3.4. Contractor personnel shall not disclose to unauthorized third parties, post to unofficial sites (including Social Networking sites) any images, data or information that reveals sensitive government operations, personnel, equipment, including, but not limited to:

5.4.3.4.1. Tactics, techniques and procedures, production or work schedules, any visible or concealed modifications, upgrades, additions to vessels, aircraft, or weapons or equipment;

increases, change, or decreases in work/deployment frequency or government personnel, vehicle, vessel or aircraft movements; specialized equipment orders, deliveries, shipments, etc. (Unauthorized disclosure and transfer of National Security Information is punishable under 18 USC § 793.)

5.4.3.4.2. Non-Disclosure requirements remain in effect during the duration of this contract and indefinitely thereafter.

5.4.3.4.3. Unauthorized disclosures and attempts to solicit this type information by unauthorized third parties or others not affiliated with this contract shall be reported to the installation Security Office, contract point of contact, and your company Facility Security Officer and/or the Defense Security Service.

5.4.4. Government issued badges, identification shall be removed and/or concealed from plain sight when off the installation and shall not be left in vehicles or unprotected. Badges and Passes may not be duplicated or copied. Lost or stolen identification badges, vehicle passes etc. will be immediately reported to the COR and the installation Provost Marshal Office.

5.4.5. Practice OPSEC and implement countermeasures to protect Critical Information (CI) and other sensitive unclassified information and activities vigilance, or degrade the planning and execution of military operations performed or supported by the contractor in support of the mission. Protection of CI will include the adherence to and execution of countermeasures which the contractor initiates, for CI on or related to the SOW.

5.4.6. The contractor must mark and protect related internal production schedules, deliverables, inventories and shortages and identified vulnerabilities related to production of government material as “For Official Use Only”.

5.4.7. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DOD personnel, contractor personnel, resources, and classified or unclassified defense information.

Contractor employees shall be briefed by their immediate supervisor upon initial on-base assignment and as required thereafter.

5.5. Training Requirements: See CDRL No. 0005.

5.5.1The contractor employees must complete Level I OPSEC training within 30 calendar days of reporting for duty. All contractor employees must complete annual OPSEC awareness training. OPSEC awareness training is available at https://securityawareness.usalearning.gov/opsec/index.htm.

5.5.2. All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, or controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR (or to the contracting officer, if a COR is not assigned) within 30 calendar days after completion of training by all employees and subcontractor personnel.

AT Level I awareness training is available at http://jko.jten.mil/courses/atl1/launch.html. This standard language requires U.S.-based contractor employees and associated subcontractor employees to make available and to receive government-provided AT awareness training specific to the area of responsibility (AOR) as directed by AR 525-13. Specific AOR training content is directed by the combatant commander, with the unit ATO being the local point of contact.

5.5.2.1 The contractor shall complete the listed training requirements in accordance with the “Contract Requirements Package Antiterrorism and Operations Security Review Cover Sheet”. AT Level 1 Training, AT Awareness Training when applicable, Access and general protection policy and procedures, iWatch Training, Government information systems for access, review OPSEC SOP/Plan, OPSEC Training, Information Assurance technology training and certification. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR (or to the contracting officer, if a COR is not assigned) within 30 calendar days after completion of training by all employees and subcontractor personnel.

5.5.2.2 The contractor employees must complete Cyber Security training within 30 calendar days of reporting for duty. All contractor employees must complete annual Cyber Awareness training. Cyber Security training is available at https://public.cyber.mil/training/cyber-awareness-challenge/

5.5.3. The Contractor shall conduct training for designated personnel in the maintenance and operation of the ESS as requested. The training shall be oriented to the specific system.

The training shall include enrollment / deactivation, assigning of passwords / pins, functional operation of the system, operator commands, reports generations, alarm reporting, operator level diagnostics, and any other functions necessary to manage the system.

5.5.3.1. The certified Contractor will provide an adequate training program for the DES personnel (Department of the Army (DA) police/Dispatchers) which monitor the IDS system as they are identified by the COR. The contractor shall train and test new personnel on the IDS/CCTV/EECS system. Contractor shall report results of the tests to the COR who will certify operators/monitors for the systems. The contractor shall train unit personnel or alarm system operators on user level tasks for accessing and securing facilities and areas within their control and responsibility.

5.6. Safety. The Contractor shall comply with the Engineering Manual (EM) 385-1-1K, General Safety Requirements and all local fire and safety codes.

5.7. System Operation. The Contractor shall verify operation of the system as demonstrated by the applicable portions of a Performance Verification Test (PVT) after performance of maintenance or repair, established by the USAG-Alaska COR / ACOR.

5.8. Files. The certified contractor shall maintain complete and accurate files of documentation, records, and reports required under the terms of this contract. The contractor shall not allow access to the files by any Government agency, non-Government agency, or individual unless specifically authorized by the Contracting Officer. Files shall be made available to the Contracting Officer or designated representative upon request. All files will become the property of the Government and shall be turned over to the Contracting Officer at the expiration or termination of this contract.

5.8 Inventory. The Contractor shall recommend to the Government, a stock level of ESS major components to be stored on site and available for replacement and maintain a list of Operating parts and supplies. When the Contractor removes a malfunctioning component and replaces it with inventory stock, a determination of warranty status shall take place. If under warranty, the Contractor will facilitate the warranty claim and package materials for shipment to the manufacturer for repair (freight cost not included). If out of warranty, the Contractor shall notify the Government and request repair disposition.

5.9. Invoicing. The Contractor shall invoice the Government on a monthly basis for provided maintenance and services using the WAWF invoice system.

5.10. Periodic Performance and Requirements Meetings. The KO, COR and ACOR, as appropriate, may meet periodically with the Contractor to review the Contractor’s performance and to discuss a need to make changes in the Contactor or Government requirements. At a minimum, the Contractor shall participate in a biannual meeting during the Base and 1 Option Year, if exercised, of this contract and then on an as needed basis thereafter. At these meetings the COR will apprise the Contract of how the Government views the Contractor’s performance and the Contractor shall apprise the Government of problems, if any, being experienced and provide justification for an increase in Contractor Requirements. The Contractor requirements can be, but not limited to, an increase in the number of Service Technicians or an increase in the Operating parts and supplies.

5.11. Contracting Officer Representative (COR). The COR will be identified by separate letter. The COR monitors all technical aspects of the task order and assists in task order administration. The COR is authorized to perform the following functions: ensure that the Contractor performs the technical requirements of the task order; perform inspections necessary in connection with task order performance; maintain written and oral communications with the Contractor concerning technical aspects of the task order; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

5.12. Assistant Contracting Officer’s Representative (ACOR). The designated ACOR serves as the on-site representative who is in a position to directly observe and assess Contractor performance measured against task order performance standards as defined in the Performance Requirement Summary (PRS). The ACOR will be identified by a separate letter and appointed by the contracting officer.

5.13. Identification of Contractor Employees. All Contractor/Subcontractor personnel on duty shall wear the Government approved badge or CAC card as an identification badge on the upper front quadrant of the outer garment at all times when at work. If wearing of the badge in the designated location should constitute a safety hazard, the Contractor shall designate an alternate location for display of the badge for the employee affected. All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. Contractor shall also ensure that all documents or reports produced by Contractor employees are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

5.14. Contract Discrepancy Report. The certified contractor may be issued a Contract Discrepancy Report (CDR) when contract performance is unsatisfactory. The contractor shall complete Blocks 7, 8, and 9 of the CDR and return it to the Contracting Officer within two (2) days after receipt.

5.15. The contractor shall assist the government in getting and maintaining Federal Information Security Modernization Act (FISMA) compliance.

6. Government Requirements.

6.1. Property. The certified contractor shall not use property provided by the Government for any purpose other than in the performance of this contract.

6.2. At Fort Wainwright, Alaska, the Government will provide the contractor with a secure office space with work station, standard office equipment and cabinetry, one computer and one printer with LAN connectivity to provide contact with Government employees and receive and transmit official email correspondence. The Government shall also provide a phone, locked filing space, operational office materials and supplies. The Government shall provide a storage location for system components and sensors for central management of the contract. This location shall act as a hub for all parts with its intent being to reduce parts stock.

6.2.1. At Fort Greely, Alaska, the Government will provide the contractor with a secure office space with work station, standard office equipment and cabinetry, one computer and one printer with LAN connectivity to provide contact with Government employees and receive and transmit official email correspondence. The Government shall also provide a phone, locked filing space, operational office materials and supplies. The Government shall provide a storage location for system components. This location shall act as a holding area for minimal amount of parts that frequently get replaced.

6.3. Government equipment shall remain the property of the Government and shall at no time be removed from FWA or FGA without prior KO or COR written approval.

6.4. Keys. The Government will provide the certified contractor with a marked set of keys to facilities and equipment being used by the contractor in the performance of this contract.

The Government will provide duplication of keys when requested by the contractor and approved by the Contracting Officer.

6.4.1. Key Control. The certified contractor shall be responsible for keys provided to the contractor by the Government. Keys shall not be lost, misplaced, damaged, or duplicated by contractor personnel, nor used by unauthorized contractor personnel. The contractor shall develop and implement procedures to insure that keys issued to the contractor by the Government are safeguarded IAW government key control regulations.

6.4.2. In the event a key is duplicated without contracting officer authorization, misplaced, lost, or missing, all locks and keys for that system will be replaced at fair market value by the Government. The contractor shall reimburse the Government for replacement of locks or re-keying. The contractor shall also reimburse the Government for any Government property that is damaged, lost or stolen, as a result of unauthorized key duplication, misplaced key, missing key, or loss of key by contractor or contractor personnel.

6.4.3. The certified contractor shall report any occurrence of duplicated, misplaced, damaged, missing or lost keys to the Contracting Officer within four (4) hours after discovery of occurrence, and submit a written report to the Contracting Officer by close of business the next working day. The written report shall provide complete details relating to duplication, misplaced key, loss, etc.

6.5. Publications/Standards. The Government will make available for contractor examination the publications listed in this performance work statement. All maintenance shall be performed in accordance with the equipment manufacturer's recommendations, as shown in the Technical Manuals, for the equipment applicable code requirements and the installations design guide, DOD & HQDA regulations governing security systems.

6.6. Building Wiring. All AC power wiring is government supplied and will be maintained by the government. All signal communication paths between buildings, consisting of twisted pair telephone wiring and fiber optic cabling are government supplied and will be maintained by the government. Certified contractor shall maintain electronic equipment that supports signals dedicated to ESS, and wiring from such equipment to telephone punch blocks, switches, routers located within a building.

6.7. The Government will designate an ESS System User at each annunciator location; said user will operate the annunciator during maintenance and repair to assist with the process as necessary.

6.8. Contracting Officer Representative (COR). There will be a COR/ACOR designated for oversight and for receiving reports at Fort Wainwright. The COR will oversee quality assurance; by developing the inspection checklist utilized to ensure quality assurance and contract compliance, ensure all equipment is operational and properly maintained by the contractor in accordance with this performance work statement and contract. Inspects to ensure contractors are providing timely service to activities needs, ensures training is provided to alarm monitors at both the Dispatch Center and the MP Desk and that the service and workmanship quality is in accordance with contract requirements. COR/ACOR is also responsible for timely processing of invoices through the Wide Area Work Flow (WAWF) program.

6.9. ESS Parts for System expansions, Maintenance and Repair. The Government may provide or purchase some new equipment and components in support of System expansions, maintenance and repair.

7. Warranty. The Contractor shall repair or replace, without charge (to include labor), any merchandise manufactured by it and proved defective in material or workmanship for a period of two years after the date of shipment. Subsystems such as monitors, computers and printers shall be warranted for the period of time provided for by the original equipment manufacturer. The Contractor shall warranty all replacement parts and repairs (to include labor) for 180 days from the date of installation and/on repair. All goods for warranty work shall be sent air freight to the requiring agency facility. Repairs made necessary by reason of misuse, alteration, normal wear, or excessive voltage are not covered under this warranty.

The Contractor shall not be liable for any incidental or consequential expenses or liability incurred by the customer as a result of field repair, installation or any other reason.

7.1. The foregoing warranty is in lieu of all other warranties, expressed or implied, including but not limited to, the implied warranties of merchantability and fitness for this particular contract.

8. Performance Requirements Summary

8.1. Standard. The Contractor shall perform all work required in accordance with the Performance Work Statement (PWS). The Government will not accept services until all deficiencies have been corrected.

8.2. Procedures. The Contractor shall record results of all work performed under this contract, noting the date and time of work performed. The COR, or designated ACOR, will inspect all performance objectives to ensure contractor compliance with the appropriate paragraphs of the PWS. If inspection indicates unacceptable performance, the inspector (COR or ACOR) will notify the LT of the deficiencies for correction. The Contractor shall be provided one (1) day after notification to correct the unacceptable performance. The COR, through coordination with the applicable Garrison, may allow additional time if the COR deems that additional time is appropriate. If deficiencies are not corrected within the required time frame, the COR will fill a contract discrepancy report with the Contracting Officer for action.

8.3. Evaluation Procedures. The COR/ACOR will randomly visit and observe the services provided by the contractor at each of the locations selected and evaluate the work requirements listed in PWS as either satisfactory (S) or unsatisfactory (U) on the Surveillance Activity Checklist. A brief description of any noted defects, actions taken, etc.

will be provided, if appropriate. If defective conditions are discovered, a contract discrepancy report…