Attachment_1_PWS (DRAFT).pdf

PERFORMANCE WORK STATEMENT (PWS)

For

Contract Field Team Program

Labor Augmentation Support Requirements (LASR) at

Tinker AFB, Oklahoma

PREPARATION DATE: 26 February 2024

REVISION NUMBER:

DATE:

PREPARING ORGANIZATION: AFSC/PZIY

Section J, Attachment 1 - Performance Work Statement

TABLE OF CONTENTS

1.0 INTRODUCTION………….…………………………….……….…………………..… 5

2.0 SCOPE & LIMITATIONS…………..………………………….……………………

2.1 Scope……………………..………………………………………….………….….. 5

2.2 Limitations…..…….……….………………………………………….………….… 5

3.0 GENERAL REQUIREMENTS..........…………………………………………………… 5

3.1 Technical References….…………………………………………….……………... 5

4.0 PERFORMANCE REQUIREMENTS………………………………………………….. 6

4.1 Program Management, Reporting & Voucher Submission….………….…………. 6

4.1.1 Cost Tracking…..…..……….…………………………….…………………. 6

4.1.2 Voucher Submission…..…………………………………….………………. 6

4.2 Contractor Personnel…………………………………………………………….…. 7

4.2.1 Task Order Manning…..…………………………………….………………. 7

4.2.2 Conflict of Interest…..………………………………….……………….…... 7

4.2.3 Personnel Report/Seniority List ……………………………………………… 7

4.3 Task Order Transition Period…..……..…………………..….……………….…… 7

4.3.1 Transition Planning…..……..……….……………………….……………… 7

4.3.2 Transition Execution…....……………………………….………………

4.3.2.1 Transition Execution Minimum Standard…..…….…………………... 8

4.4 Firm-Fixed-Price Minimum Team Complement……………………………….…... 8

4.4.1 FFP MTC Minimum Standard…..…………………………..……………….. 8

4.4.2 Individual Task Order FFP MTC Specification………………………………. 9

4.4.3 Specific FFP MTC Standard………………………………………………….. 9

4.5 Site Supervision…..……..………………………………………….………………. 9

4.5.1 Site Supervision Minimum Standard…..……..…..………….………………... 9

4.6 Quality…..……..……….………………………………………….………………... 9

4.6.1 Quality Management System……… …..……..……….……………………… 9

4.6.2 AS9100D Compliant Procedures…………..…….…………………….…….… 9

4.6.2.1 Standard Operating Procedures……….…..……..……….……………. 9

4.6.2.1.1 SOPs – Basic Contract….……..……….……………………10

4.6.2.1.2 SOPs – Task Order….……..……….………………………. 10

4.6.2.2 Local Operating Instructions…………………..……..…………...….. 10

4.6.3 Quality Control Plan – Task Order...……..……….…………………………. 10

4.6.3.1 QCP Minimum Standard…..……….………….…………………….. 10

4.6.3.2 Local Operating Instructions – Task Order……...……….…………... 10

4.6.2.1.1 LOI Minimum Standard.……....……….……...…………… 11

4.6.3.3 Workbook/Maintenance Forms…..……..……….………...…………. 11

4.6.4 Inspection…..……..……….…………………………….….………………….11

4.7 Aviation Maintenance…….………………………………………….…………….12

4.7.1 Aviation Maintenance-Flight Operations Procedures/

Ground Operations Procedures……………..……..……….………………….12

4.7.1.1 FOPs/GOPs Minimum Standard …..……..………………………….. .12

4.8 Small Business Reporting/Measurement…..……..…………..…….………………..12

4.9 Task Order Performance and Schedule Metrics …..……..……….………...……….12

4.9.1 Performance Metrics…..……..……….……………………………………….12

4.9.2 Schedule Metrics…..……..……….……………...………….……………….12

4.9.3 Metric Performance Data Collection – CFT Form 104

Submission/Review Process…....………………………………………… 13

4.9.4 CFT Form 104 Disputes – CFT Form 104 Dispute Process…………………13

4.10 Performance Summary…..…………………………….………….……………… 13

4.11 Services Summary…..……..……….…………….……………….……………… 13

4.12 Task Order Specific Technical Requirements…………………………………... 14

5.0 SPECIAL REQUIREMENTS…..……..……….……………………...……………… 14

5.1 Safety…..……..……….…………………………………………………………. 14

5.1.1 Emergency Procedures…..……..……….…………………………………. 14

5.1.2 Contractor Tools and Personal Protective Equipment……………………... 15

5.1.2.1 Specialized PPE…..……………………………….……………….. 15

5.1.3 Respirators …………………………………………………..…………… . 15

5.1.4 Aviation Maintenance Safety & Mishap Reporting……………………….. 15

5.2 Security Requirements…..……..………………………………………………… 15

5.2.1 Employee Protections…..……..……….…………………………………... 16

5.2.2 Contractor Identification…………………………………………….……... 16

5.3 Government Furnished Equipment, Facilities and Services…………………….. 16

5.3.1 Contractor Transportation………………………………………….……… 16

5.3.2 CONUS Logistics Support……....…..……….……………………………. 16

5.3.3 OCONUS Logistics Support...…..……….………………………….…….. 17

5.3.3.1 OCONUS Laws and Regulations………………….………………. 17

5.3.3.2 OCONUS Transportation………………….……………….…

5.3.3.2 FAR/DFARS………..….………………….……………….…

5.4 Off-Site Operations………………………………………………………………. 17

5.5 Travel………………………………………………………..…………………… 17

5.6 Work Hours CONUS/OCONUS ………………………………………………….18

5.6.1 Task Order Hours of Operation…………………………………………… 18

5.6.2 United States Federal Holidays..……….………………………………….. 18

5.6.3 Emergencies/Closures/Weather Days….………………………………….. 18

5.6.3.1 Government Installation Closure – Duty Hours………………….. 19

5.6.3.2 Government Installation Closure – Non-Duty Hours………………19

5.6.4 Down Days………………………….….………………………………….. 19

5.6.5 Rescheduling………………………..….………………………………….. 19

5.6.6 Surge/Emergency Operations…………..………………………………….. 19

5.6.7 Weekends/Holidays………………..….…………..……………………….. 19

5.6.8 Night Operations……………………..….…………………………………. 19

5.6.9 The Fair Labor Standards Act………..….…………..……………………... 20

5.6.10 Holiday/Vacation Pay………………..….………………………………... 20

5.7 Overtime, Surge and Over & Above Work………………………………………. 20

5.8 Training……………………….………………………………………………….. 20

5.8.1 Over-the Shoulder Observations…………………………………………… 20

5.9 Physicals…………………………………………………………………………. 20

5.10 Data Rights……………………..……………………………………………….. 21

5.10.1 Documentation…………………………………………………………… 21

5.10.1.1 Records Management………...………………………………… 21

5.10.1.2 Returning Documentation………………………………………. 21

5.11 Mission Essential Services……..……………………………………………….. 21

5.12 Affirmative Procurement Statement……………………………………………... 22

5.12.1 Affirmative Procurement Plan…..………………………………………. 22

5.12.2 Service Technical Order/Manual & Regulatory References…………….. 22

5.13 Strike Plan……………………..…………………………………………………….. 22

5.14 Contractor Labor Dispute Plan/Unrepresented Employees………………………….. 22

5.15 Nuclear Weapons Related Materiel (NWRM) Standard Contract Requirements…… 23

5.16 Distinctive Requirements for OCONUS Task Orders……………………………….. 23

5.17 Contractor Vehicle/Equipment Operation…………………………………………… 23

5.18 Contractor Manpower Reporting…………………………………………………….. 23

5.18.1 Uses and Safeguarding of Information….……………………………………. 24

5.18.2 User Manuals……………..………..….…………..………………………….. 24

5.18.3 Unit Identification Codes…………..….……………………………………… 24

5.19 Reporting Requirements……….……………………………………………….…….. 24

6.0 CONTRACT DATA REQUIREMENTS LIST/DELIVERABLES…………………… 24

6.1 General CDRLS…………….…………………………………………………………. 25

6.2 Required CDRLS……………………………………………………………………… 26

6.2.1 CDRL A001 – Contractor’s Standard Operations Procedures-Standard Operating Procedures - Basic Standard Operating Procedures – Basic….….. 28

6.2.2 CDRL A002 – Small Business Subcontractor Report-Small Business Participation Report – Basic….…………………………………………………………….. 28

6.2.3 CDRL A003 – Work Management Plan-Personnel Report – Basic and Task Order.28

6.2.4 CDRL A004 – Contractor’s Standard Operations Procedures-Standard Operating Procedures - Basic Standard Operating Procedures – Task Order…………………..….….. 28

6.2.5 CDRL A005 – Reserved for Future Use………………….……………………….. 28

6.2.6 CDRL A006 – Contract Funds Status Report – Task Order.……………………… 28

6.2.7 CDRL A007 – Transition Plan-Task Order Transition Plan – Task Order………... 28

6.2.8 CDRL A008 – Status Report-Transition Execution Status Report – Task Order…. 29

6.2.9 CDRL A009 – Quality Assurance Program Plan-Mgmt Plan: Quality

Control Plan – Task Order………………………………….….…………

6.2.10 CDRL A010 – Contractor’s Standard Operations Procedures-Local

Operating Instructions – Task Order………………………………..….……. 29

6.2.11 CDRL A011 – Contractor’s Standard Operations Procedures-Flight and

Ground Operations – Task Order.…………………………………………… 30

6.2.12 CDRL A012 – Work Management Plan, Seniority Report – Task Order….…….. 30

6.2.13 CDRL A013 – Work Management Plan-Strike Plan – Task Order………………. 30

6.2.14 CDRL A014 – Work Management Plan-Contract Labor Dispute Plan – Task Order….……………………………………………………….. 30

6.2.15 CDRL A015 – Travel Expense Estimate/Voucher – Task Order –……………... 30

6.2.16 CDRL A016 – Vehicle Equipment Operator Documentation List - Task Order… 31

6.2.17 CDRL A017 - Contractor Mission Essential Plan and Roster – Task Order…….. 31

6.2.18 CDRL A018 – Additional Task Order Specific CDRLs…………………………..31

1.0 INTRODUCTION

The Contractor Field Team (CFT) Program Office provides Department of Defense (DoD) entities and other federal agency customers the ability to rapidly augment existing organic maintenance efforts with contract maintenance services using the CFT Indefinite Demand Indefinite Quantity (IDIQ) Services Contract. This services contract provides CFT Program Office customers the ability to obtain the flexible and rapid deployment of teams of skilled maintenance technicians that are tailored to provide the specific skills needed to fulfill the customer’s defined requirement.

2.0 SCOPE & LIMITATIONS

2.1 Scope: This Performance Work Statement (PWS) establishes the requirement for Contractor maintenance services in support of the CFT Program. The CFT Program Office supports multiple customers by providing timely and high quality maintenance augmentation for fielded active weapon systems worldwide. These CFTs can perform modification, organizational/ intermediate/depot maintenance, inspection and repair of active systems in the US Government inventory, such as aircraft: fixed-wing, rotary-winged and drone; vehicles; aerospace equipment;

missile systems; subsystems such as engines, electrical, pneudraulic, avionics, communications and cryptologic equipment corrosion control to include low-observable coating; RADAR and Radio ground stations, and ground support equipment. Efforts will include on-site Organizational level (O), Intermediate/Field (I), and Depot/Sustainment (D) level maintenance support at customer (government-owned or government-leased) facilities located both in the continental United States (CONUS) and outside the continental United States (OCONUS). All weapon systems and other maintenance requirements supported under the CFT contract must have Government-owned or provided technical data. The objectives and requirements identified within this PWS are described in general terms. Each task order (TO) will be tailored to address customer specified task order requirements, scheduling, task order options, and performance criteria. As with any contract, clearly understanding the task and defining the requirement is the most important step a customer can take to assure a successful outcome.

INSERT General function table

2.2 Limitations: The purpose of the CFT contract is to provide government organizations with the ability to augment their organic maintenance capabilities with qualified contract maintenance personnel. The CFT contract does not provide for and cannot fulfill organizational needs for Total System Performance Responsibility (TSPR), Turn-Key Operations, Government-Owned Contractor-Operated (GOCO) facilities, or logistics-only support operations. Certain logistics functions related needs as a part of maintenance support may be included however. These functions and duties are included in Attachment A. The CFT contract cannot be utilized to fulfill organizational needs for personal services or inherently governmental functions.

3.0 GENERAL REQUIREMENTS

3.1 Technical References: The Contractor shall adhere to the latest versions of the following documents as reference in accordance with the Performance Requirements and Special Requirements sections of this PWS:

Publication Title AE Regulation 715-9

Contractor Personnel in Germany – Technical Expert, Troop Care, and Analytical Support Personnel

AFI 10-220 Contractor’s Flight and Ground Operations (if applicable) AFI 21-101 Aircraft and Equipment Maintenance Management AFI 21-100 Depot Maintenance Management AFI 33-322 Records Management Program

AFMCI 21-141,

Chapters 5, 6 & 7

Contract Field Team Program

AR 95-20 Contractor’s Flight and Ground Operations (if applicable)

COMDTINST

M13020.3

Contractor’s Flight and Ground Operations (if applicable)

DCMAI 8210.1

series (Most recent Version)

Contractor’s Flight and Ground Operations (if applicable)

DoD 5200.22-R Industrial Security Regulation DoD 5220.22-M National Industrial Security Program NAVAIR 3710.1 Contractor’s Flight and Ground Operations (if applicable) NAS 410 NAS Certification & Qualification of Nondestructive

Test Personnel Public Law 91-596 Occupational Safety Health Act (OSHA)

Note: This list is not meant to be exhaustive or inclusive of all that may be required, referenced, or otherwise identified within a given task order.

4.0 PERFORMANCE REQUIREMENTS

4.1 Program Management, Reporting & Voucher Submission: The Contractor shall provide a management structure that enables Contractor personnel to effectively perform the roles and responsibilities associated with the execution of task order requirements. The Contractor shall provide a management structure that ensures employees are present and engaged in appropriate tasks as identified in each individual task order PWS. The Contractor shall effectively manage, report and voucher task order costs.

4.1.1 Cost Tracking: The Contractor shall effectively track, monitor, manage, and report individual task order costs down to the Contract Line Item Number (CLIN) level. The Contractor shall submit a Contract Funds Status Report (CFSR) IAW Contract Data Requirements List (CDRL) A006 and PWS paragraph 6.2.6. Due to site CFT PMO and COR monthly, 10th calendar day of the month.

4.1.2 Voucher Submission: The Contractor shall submit public vouchers for cost efforts to the Defense Contract Audit Agency (DCAA). Vouchers shall be submitted in Wide Area Workflow (WAWF). Invoices for fixed price efforts, after acceptance by the Government, shall be submitted in WAWF to Defense Finance and Accounting Service (DFAS) for payment with a copy to the Defense Contract Management Agency (DCMA).

4.2 Contractor Personnel: The Contractor shall provide all qualified personnel and common hand tools required for maintenance at all sites within CONUS or OCONUS as specified within individual awarded task orders. The Contractor shall be responsible for the selection, recruitment, hiring, assignment of duties, and reassignment of duties, transfer, supervision, management, control, and termination of Contractor employees in performance of CFT requirements. Contractor personnel are employees of the Contractor and as such are under its administrative control and supervision. The Contractor, through its personnel, shall perform the tasks prescribed herein, or in task orders issued hereunder, IAW the Basic contract PWS and task order PWS, technical manuals, technical orders, drawings, work orders, or other technical data contained in or referenced by the contract, task order, contract modifications, and addendums.

The Contractor shall accommodate rapid response and deployment to any operational Government location worldwide. The response shall include, but may not be limited to:

passports, visas, immunizations, and security/country clearances as required by the individual task order PWS. The Contractor and its employees shall not supervise, direct or control the activities of Government personnel or the employees of any other Contractor. The Government will not exercise any supervision or control over the Contractor’s employees in their performance of contractual services under this contract. The Contractor shall minimize the impact of turnover for each skill on every task order and shall backfill any vacancy that occurs after task order award within thirty (30) calendar days or as specified within a specific task order PWS.

4.2.1 Task Order Manning: The Contractor shall effectively track and report individual task order manning. The Contractor shall submit a Work Management Plan-Personnel Report IAW CDRL A003 and PWS paragraph 6.2.4. The report shall identify, by skill set and task order, the number of Contractor positions filled and vacancy data to include all vacancies as a result of reassignment, release, retirement or resignation of personnel at all operational locations to include TDY teams. Due to CFT PMO monthly, last calendar day of the month.

4.2.2 Conflict of Interest: The Contractor shall not assign to contract or task order performance any person, including any employee of the U.S. Government, if employing that person would create a conflict of interest under any law, regulation or policy of the United States Government.

4.2.3 Personnel Report/Seniority List: The Contractor shall provide the Procurement Contracting Officer (PCO) a Personnel Report/Seniority List NLT 45 calendar days prior to the end of the final performance period. Reference CDRL A012.

4.3 Task Order Transition Period

4.3.1 Transition Planning: Transition is defined as the time in days from task order award until the last date prior to the start of the specified start date in the task order Period of Performance (PoP). Task order PoP start is defined as the first day of hands-on labor performance and the day after the Transition Period ends. To achieve the required team complement as specified in the individual task order PWS by day one (1) of task order PoP start, the Contractor shall provide a time-phased Transition Plan, CDRL A007, IAW PWS paragraph 6.2.7 and the applicable task order PWS. The Transition Plan shall include, at a minimum, the strategy for completion of the following items, if applicable, during the transition period.

-Specialized skill certifications/training, computer/systems access -Required security clearances -Site entry requirements to include Common Access Cards (CACs), line badges, etc.

-Standup of site-specific operational requirements (i.e., tool room) -Country specific entry requirements, i.e., TESA, SOFA, etc. if OCONUS task order

- Provide plan for implementation of workbooks and status of the development for any required workbooks

4.3.2 Transition Execution: The Contractor shall provide a Transition Execution Status Report, CDRL A008, as specified in PWS paragraph 6.2.8. The Contractor shall execute each transition within the Contractor specified timelines and goals as indicated in CDRL A007. Qualified personnel shall be determined qualified by the Contractor prior to the start of their labor performance. Normal transition timeframes will be 30-60 days depending on complexity of the requirement, however, the Contractor shall meet a transition timeframe of no less than fifteen

(15) calendar days while minimizing disruption during the transition period and maintaining cost and schedule, upon Government request for CONUS Task Orders.

4.3.2.1 Transition Execution Minimum Standard: In order to meet the minimum standard for transition at the Basic contract level, the Contractor must fully execute all transitions within the Contractor specified goals identified in each task order. The metric will be measured on the Contractor’s ability to meet all Contractor specified timelines as reported in each task order CDRL A008 IAW PWS paragraph 6.2.8.

4.4 Firm-Fixed-Price Minimum Team Complement: The FFP MTC is defined as “the minimum required quantity of personnel by skill set to ensure mission readiness and mitigate risk” as specified by the Government on each task order. The Government is the sole authority for determination of the FFP MTC. The Contractor shall meet and maintain the FFP MTC specified in each task order contract. Contractor will report FFP MTC compliance monthly (CDRL A003). Compliance with required FFP MTC will be documented by COR on the Contractor monthly performance evaluation, CFT Form 104, for that task order.

4.4.1 FFP MTC Specification: The Basic Contract specification for FFP MTC shall be met when the FFP MTCs for all task orders are fully manned on day one (1) of task order labor PoP, unless otherwise specified in the Task Order PWS, and the FFP MTC remains fully manned for the entirety of the task order PoP. The requirement for the task orders being fully manned on day one (1) of task order labor PoP will only apply when the award is made thirty (30) calendar days prior to PoP start for CONUS recompeted task orders OR 60 calendar days prior to labor PoP for new CONUS, or any OCONUS task orders . In the case of task orders awarded with less than 30 days CONUS or 60 days OCONUS, the FFP MTC specification shall be met when the FFP MTCs are fully manned on the last calendar day of the first full month after award. For the purposes of the FFP MTC specification, “fully manned” is defined as having the FFP MTC required by the applicable task order assigned and ready to work. FFP MTC is considered assigned when the worker is onsite and available to work. Assignment is measured by position only and is considered without regard to employment status or leave status of the Contractor’s individual employees. Contractor is required to backfill any FFP MTC shortfall within 30 days of each assignment shortfall occurrence.

4.4.2 Individual Task Order FFP MTC Specification: Individual task orders shall state their specific FFP MTC specifications based on the criticality of the mission and/or specific skill sets or teams, which may result in a modified definition of “fully manned”. This may include but is not limited to modified vacancy standards, modified or additional personnel availability standards by individual skill set or team, and on-call or response time requirements. Compliance with task order FFP MTC specifications will be measured monthly by review of the Contractor Monthly Report (CDRL A003), or if unavailable the Contractor Monthly Performance Evaluation as detailed on CFT From 104 by the COR. Failure to comply with the required task order FFP MTC specification will require an offset payment to the government for failure to be meet task order FFP MTC specifications. Such offset will be calculated as follows: days unmanned x 8 hours per day x task order hourly rate for vacant skill set = offset. This calculation will be made for each individual skill set and then summed for the total monthly offset due to the government. This offset is the sole remedy for failure to meet FFP MTC specifications and is separate and distinct from other remedies for failure to perform task order assigned work.

4.4.2.1 Specific FFP MTC Standard: The FFP MTC standard for this task order is (If NA indicate.)

4.5 Site Supervision: The Contractor shall staff site supervision at each site IAW each task order PWS and Basic contract clause H-1.

4.5.1 Site Supervision Minimum Standard: The minimum standard for site supervision measured against the Basic contract shall be met when site supervision for all task orders is on-site on day one (1) of task order PoP and when no task order has a supervisory absence/vacancy of longer than thirty (30) calendar days.

4.6 Quality

4.6.1 Quality Management System: The Contractor shall have a Certification as AS9100D compliant and a Quality Management System (QMS) at the time of Basic contract award. The Contractor shall utilize this QMS and maintain their Certification throughout the entire contract period.

4.6.2 AS9100D Compliant Procedures: The Contractor shall have AS9100D compliant procedures to encompass the requirements of the CFT Program. The Government will validate the Contractor’s AS9100D compliance for the CFT Program at Basic contract award by “desk audit” using the Online Aerospace Supplier Information System (OASIS) for those Contractors registered in and providing access to their OASIS certification audit data, which if found compliant, would preclude the need for a baseline audit. Contractors not using or not providing access to their OASIS data will be validated via a corporate level baseline audit. To achieve consistent and predictable quality performance, the Contractor shall utilize the following:

4.6.2.1 Standard Operating Procedures: Standard Operating Procedures (SOPs) are the

Contractor’s internal policies and detailed procedures, to include AS9100D quality procedures, which provide the guidance and instructions for CFT activities. The Contractor shall ensure the SOP includes the relationship between job descriptions to those skill classifications contained in the proposal/contract. Defense Federal Acquisition Regulation Supplement (DFARS) clause 252.228-7001 shall govern in case of any conflict with these operational procedures. The development and maintenance of SOPs are independent from the requirements for Flight Operations Procedures (FOPs) & Ground Operations Procedures (GOPs) in PWS paragraph 4.7.1.

4.6.2.1.1 SOPs – Basic Contract: No later than 30 calendar days after Basic contract award, the Contractor shall submit SOPs, CDRL A001, to the DCMA Contract Management Office (CMO) IAW PWS paragraph 6.2.1. The DCMA CMO will review these procedures for compliance with AS9100D requirements of the Basic contract.

4.6.2.1.2 SOPs – Task Order: After individual task order award, the Contractor shall submit SOPs, CDRL A004, to the Government COR IAW PWS paragraph 6.2.4. These procedures will be reviewed by the COR for each task order, as applicable. For task Orders with multiple performance sites this CDRL A004 shall be provided to the COR at each site. CDRL A004 is due to site COR seven (7) calendar days after start of the task order Transition Period. For multi-site task orders with staggered start dates at the sites, CDRL A004 for each site shall be delivered to the site COR as specified in the task order PWS. Any revisions or changes required, must be provided to the COR within 3 business days.

4.6.2.2 Local Operating Instructions: To address additional individual task order unique requirements at corporate level and task order operations, Local Operating Instructions (LOIs) may be required to meet site-specific PWS requirements.

4.6.3 Quality Control Plan – Task Order: The Contractor shall ensure quality service is maintained throughout the life of the contract. The Contractor shall prepare and implement an acceptable Quality Control Plan (QCP), CDRL A009, for each individual task order and IAW PWS paragraph 6.2.9. The QCP shall reflect the Contractor’s overall approach to quality, internal controls and establishment of procedures for evaluating each of the major service areas (who, method, how often), reporting to the Government, resolving deficiencies, identifying potential improvements, documenting quality control inspections and any corrective actions taken, and maintaining quality control documentation. Due to DCMA Quality Assurance Specialist (QAS)and site COR seven (7) calendar days prior to task order labor performance start

4.6.3.1 QCP Minimum Standard: In order to meet the minimum standard for submission of QCPs at the Basic contract level, the Contractor shall ensure all task order QCPs submitted to the Government Contracting Officer Representative (COR) are deemed task order PWS compliant by the COR prior to the start of task order labor performance. COR will notify the Contractor in writing if the QCPs are compliant or if there are noncompliance/deficiency issues that must be corrected.

4.6.3.2 Local Operating Instructions – Task Order: When required by the PWS the Contractor’s site supervisor/lead shall develop Local Operating Instructions (LOIs) to supplement

SOPs that do not specifically describe the process being performed at the site. If applicable, the Contractor shall submit LOIs, CDRL A010, IAW PWS paragraph 6.2.10. The COR for each site will be responsible for reviewing all LOIs relative to quality for compliance IAW the standards of AS9100D, Service specific standards, local base operating standards, etc. Any quality related LOIs are separate and distinct from aviation LOIs listed at PWS paragraph 4.7.1. Due to site COR seven (7) calendar days prior to task order labor performance start or as directed within the task order PWS. [LOIs ARE/ARE NOT Required by this Task Order]

4.6.3.2.1 LOI Minimum Standard: In order to meet the minimum standard for submission of LOIs at the Basic contract level, the Contractor shall ensure all task order LOIs submitted to the site COR are deemed compliant prior to the start of task order labor performance. COR will notify the Contractor in writing if the LOIs are complaint or if there are noncompliance/deficiency issues that must be corrected.

4.6.3.3 Workbook/Maintenance Forms: When applicable to the work tasks as stated in the task order PWS, the Contractor shall develop a Workbook during the Transition Period or as directed within the task order PWS containing specific “step-by-step” instructions for accomplishing the work in accordance with all technical data. It shall include or component removal, in-process inspections, and reinstallation, as well as all appropriate warning/caution notes. Workbooks are utilized as a “sign-off” mechanism to indicate all steps have been completed and the work package is complete and ready for government acceptance. Workbooks, when required, are considered a form of LOI and when applicable, the Contractor shall submit Workbooks to the COR for a compliance review IAW PWS paragraph 6.2.10 and CDRL A010.

Workbooks shall be presented to the COR at least seven (7) calendar days prior to the start of task order PoP or as otherwise directed within the task order PWS to allow time for review. The Contractor shall provide plan for implementation of workbooks and status of the development for any required workbooks in the Transition Plan required at PWS paragraph 4.3.1 and the Transition Execution Status Report required at PWS paragraph 4.3.2. When a workbook is not applicable, the Contractor shall document the tasks IAW referenced technical publications, SOPs and/or locally required maintenance forms. [LOIs ARE/ARE NOT Required by this Task Order]

4.6.4 Inspection: The Contractor shall be required to physically inspect and evaluate all work tasks accomplished to assure they conform to applicable work orders, technical orders, drawings, or other technical data as provided by the Government and required by the task order PWS prior to presentation to the Government for acceptance. When a publication provided by the Government is subsequently revised, supplemented, replaced, or rescinded, the Contractor, upon notification or receipt of it, shall comply. The Contractor shall maintain inspection records documenting inspection results. These shall be traceable to the specific work task and inspection process used as well as providing evidence that the work task being inspected conforms to all technical requirements. Defects discovered by the Contractor shall be documented, and corrective action shall be taken through their corrective action system. All Contractor corrective action shall include location, nature of defects, and the specific characteristics of the defect and corrective actions taken. Records shall also include the inspector’s acceptance of corrected deficiencies. The Contractor’s final inspection stamp/signature shall constitute their acceptance of the task/item and must be completed prior to submission to the Government for final inspection and acceptance.

4.7 Aviation Maintenance

4.7.1 Flight Operations Procedures/Ground Operations Procedures: When the scope of work involves the Air Operations, whether or not related to repair, maintenance, modification, or overhaul of aircraft, the Contractor shall develop specific written Flight Operations Procedures (FOPs). Ground Operations Procedures (GOPs) are required for all ground operations, related to repair, maintenance, modification, or overhaul of aircraft. FOPS/GOP as well as aviation-specific LOIs if referenced in, or included as part of the FOPs/GOPs, IAW DCMAI 8210.1 series, Contractor’s Flight and Ground Operations, shall be submitted to the Government Flight Representative (GFR)[if assigned] or Ground Government Flight Representative (G/GFR) IAW CDRL A011 at PWS paragraph 6.2.11 and each individual task order PWS. Contractors shall not begin flight or ground operations until FOPs/GOPs have been approved in writing by the GFR and/or GGFR. FOPs/GOPs/aviation LOIs are separate and distinct from all other procedures/LOIs required by this contract. Due to DCMA Air Operations and site COR fifteen

(15) calendar days prior to task order labor performance start.

4.7.1.1 FOPSs/GOPs Minimum Standard: In order to meet the minimum standard for submission of FOPs/GOPs at the Basic contract level, the Contractor shall ensure all task order FOPs/GOPs are submitted to the Government G/GFR for compliance review and are approved in writing prior to the start of task order labor performance.

4.8 Small Business Reporting/Measurement: The Contractor shall submit a Small Business (SB) Participation Report to support their Subcontracting Plan IAW CDRL A002, and PWS paragraph 6.2.2.

4.9 Task Order Performance and Schedule Metrics: The Contractor shall perform tasks that will be measured IAW performance and schedule metric criteria specified in individual task order Performance Work Statements. Performance and schedule metrics may be designed with either two or three scoring criteria selections. Metrics with only two scoring criteria will include criteria for “meets standard” or “0” or “does not meet standard” or “-1”. No “exceeds standard” or “+1” can be assigned to a metric with only two scoring criteria. Metrics with three scoring criteria will have assigned criteria for “meets standard” or “0”, “does not meet standard” or “-1” and “exceeds standard” or “+1”. Any metric assigned a “does not meet standard” or “-1” or “exceeds standard” or “+1” must include specific written justification for the assigned rating.

4.9.1 Performance Metrics: A performance metric measures the quality of execution of one or more aspects of a task order. Examples of task order performance metrics include but are not limited to: inspection rejection rates, percentage of discrepancies found for scheduled/ unscheduled maintenance actions, management responsiveness, number of corrective action requests issued, and manning levels/turnover. More than one (1) performance metric may be used to track contractor performance, however, if more than one (1) metric is used, the performance metric scores will be averaged to produce one (1) overall performance metric score for the reporting period.

4.9.2 Schedule Metrics: A schedule metric measures the timeliness of completion of one or more aspects of a task order. Examples of schedule metrics include but are not limited to: meeting engine workflow days, achieving monthly production rates, timely completion of scheduled aircraft maintenance events and accomplishing scheduled aircraft launches/recoveries. More than one (1) schedule metric may be used to track contractor performance, however, if more than one

(1) metric is used, the schedule metric scores will be averaged to produce one (1) overall schedule metric score for the reporting period.

4.9.3 Metric Performance Data Collection - CFT Form 104 Submission/Review Process:

Individual task order schedule and performance metrics will be collected monthly from assigned government CORs. A CFT 104 will not be submitted until there has been thirty (30) days of performance on the task order. CORs are required to submit monthly surveillance data into a Form 104 within the CFT Control Panel Plus Database by the 10th calendar day of the month following the scheduled surveillance. The assigned CFT Program Manager will evaluate submitted surveillance data for completeness/accuracy and will resolve discrepancies/missing data with the COR by the 20th calendar day of each month. CFT Program Analysts distribute the evaluated surveillance data to the Contractor’s corporate office within seven (7) calendar days after the 20th of the month.

4.9.4 CFT Form 104 Disputes – CFT Form 104 Dispute Process: If a Contractor disagrees with surveillance data reported by the Government COR in the CFT Form 104, the Contractor may file an official dispute by emailing their dispute request with detailed information to the CFT 104 Score Dispute Workflow (AFSC.PZIY.CFT104ScoreDispute@us.af.mil) no later than ten

(10) calendar days from the date of CFT Form 104 distribution. Upon receipt, the CFT Program Analyst will have up to one (1) week to provide the Contractor with a dispute control number, as well as forward the dispute, along with a blank PM/PCO Score Assessment Sheet, to the applicable PM/PCO and PM/PCO’s supervisor. After the Program Analyst sends the dispute to the PM/PCO, a two (2) week suspense date is established for the PM/PCO to review and finalize the dispute. The PM/PCO will complete and sign the Score Assessment Sheet and specifically detail any changes that need to be made to the 104, if applicable. Once the Program Analyst receives the completed Score Assessment Sheet, they will have up to one (1) week to make any required changes to the 104 in the CFT Control Panel Plus database application. The Program Analyst will email the completed dispute package (PM/PCO Score Assessment Sheet, original 104 and revised 104, if changes were made) to the PM/PCO to be distributed to the Contractor and Customer (task order site).

4.10 Performance Summary: Contractor performance on the Basic contract will be measured by a combination of the thresholds identified in the Service Summary below, as well as performance requirements specified within individual task order Performance Work Statements.

Performance data will be derived from data collected from CFT Form 104s, task order CDRLs/Deliverables, Corrective Action Requests, DCMA and other sources as deemed appropriate by CFT. The Government will consider circumstances or external influences deemed by the Government to be beyond the control of the Contractor that may impact the ability of the Contractor to meet performance standards when measuring performance.

4.11 Services Summary: The Contractor’s performance of task order efforts shall be evaluated using the following Services Summary. The absence of any contract requirement from the Services Summary below shall not detract from its enforceability nor limit the rights or remedies of the government under any other provision of the contract.

mailto:AFSC.PZIY.CFT104ScoreDispute@us.af.mil

SERVICES SUMMARY

PWS

Reference

Desired Outcome (Performance

Objective)

Performance Standard (Performance Threshold)

Para 4.4.1

FFP MTC Minimum Standard

The minimum standard for FFP MTC measured against the Basic contract shall be met when the FFP MTCs for all task orders are fully manned on day one (1) of task order PoP and when no task order with a FFP MTC discrepancy in any given month has a repeated discrepancy for the same task order in consecutive months. Measurements of the FFP MTC being met by day one (1) of task order PoP will only apply when the award is made thirty (30) calendar days prior to PoP start OR if the task order PWS requires a set required transition time.

Para 4.5.1

Site Supervision Minimum Standard

The minimum standard for site supervision measured against the Basic contract shall be met when site supervision for all task orders is on-site on day one (1) of task order PoP and when no task order has a supervisory absence/vacancy of longer than thirty (30) calendar days.

* This Services Summary is not inclusive of individual task order performance and schedule metrics (see PWS paragraph 4.9). The Contractor shall also be measured against the Services Summary for each individual task order PWS. The Government reserves the right to inspect all services required by the contract, Basic and task order PWS, to the maximum extent practicable, at all times and places, during the term of the contract IAW the contract inspection clauses.

4.12 Task Order Specific Technical Requirements

5.0 SPECIAL REQUIREMENTS

5.1 Safety: The Contractor shall comply with occupational health and safety provisions as directed within the individual task order PWS and IAW the Safety Appendix at PWS Attachment D. The Contractor shall be responsible for the safety and accountability of all its employees. The Contractor shall complete all work tasks IAW contract terms and conditions while complying with the safety program, host base safety requirements, Environmental Protective Agency (EPA) instructions and Occupational Safety and Health Administration (OSHA) Public Law 91-596 and

OSHA 29 CFR 1910.

5.1.1 Emergency Procedures:. Government employes will provide notice to the Contractor to respond to emergency situations, i.e. fire, tornado, active shooter, etc. It shall be the responsibility of the Contractor to provide guidance, establish, and implement procedures for responding to emergencies, i.e. fire, tornado, active shooter, bomb threats for their employees. The Contractor shall account for their employees following an emergency situation. Contractor employees shall participate with Government personnel in all emergency drills.

5.1.2 Contractor Tools and Personal Protective Equipment: The Contractor shall ensure each employee assigned to a program as the result of task orders issued in accordance with Basic contract clause H-1 has portable tool kits, small instruments/tools (excludes calibrated items), and Personal Protective Equipment (PPE) common to the specialty of work (individual task order PWS will further clarify specialty of work) they are expected to perform (e.g. safety shoes, work boots, safety glasses, ear plugs, goggles, welding gloves, chemical resistant gloves, cut gloves, face shields, hard hats, jackets, booties, coveralls and foul weather gear). All of the items listed above, where applicable, shall be required to be a part of employees required tool list in Contractor’s SOPs. PPE must meet or exceed standards in OSHA 29 CFR 1910.

5.1.2.1 Specialized PPE: If applicable, specialized PPE (not considered common as detailed in PWS paragraph 5.1.2 above) will be provided by the Government via the Contractor Acquired Property (CAP)/Contractor Acquired Services (CAS) or Material (Mat)/Non-Material (Non-Mat) CLINs. PPE related to COVID and associated respiratory ailments are the responsibility of the Contractor or contract personnel, and will NOT be provided by the Government.

5.1.3 Respirators: The Contractor shall ensure each employee assigned to a program as the result of task orders issued in accordance with Basic contract clause H-1, if applicable, has the required respirators (and associated respirator fit training) and cartridges. These items, where applicable, shall be required to be a part of employees required tool list in Contractor’s SOPs.

5.1.4 Aviation Maintenance Safety & Mishap Reporting: Contractors with aviation maintenance task orders including the operation, production, modification, or maintenance of any aircraft shall adhere to DFARS 252.228-7005, DCMAI 8210.1 series and the applicable Contractor’s Flight and Ground Operations instruction.

5.1.4.1 When Ground Flight Risk Clause is required, safety and mishaps plan will be submitted with CDRL A011 GOPs/FOPs IAW DCMAI 8210.1 series.

5.2 Security Requirements: The Contractor shall comply with all applicable security requirements, abide by direction given by Military Police or other security personnel, and adhere to installation traffic laws as defined within the individual task order PWS. Requirements may include a DD Form 254, DoD Contract Security Classification Specification. Examples of clearance levels include Secret and Top Secret for classified access and Favorable for national security sensitive unclassified access. (ALL access under this PWS is minimum national security sensitive.) Contract security shall be in accordance with the DoD 5220.22-Volume 2, National Industrial Security Program: Industrial Security Procedures for Government Activities, or latest guidance. All Contractors are required to have a Common Access Card (CAC) and shall be required to pass the equivalent of a Tier 3 Personnel Security Investigation, or latest guidance (at no additional cost to the Government for classified contracts and at Government expense on unclassified contracts) prior to being allowed to work under any task order PWS. The Contractor shall be responsible for obtaining the necessary admittance privileges to the applicable base/place of performance. The Contractor shall be required to coordinate with the appropriate base and receiving government agency security officials for issuance of employee identification badges, if applicable, prior to starting work.

5.2.1 Employee Protections: IAW individual task order PWS, personnel who are citizens of the United States and employed by the Contractor hereunder and sent to OCONUS locations shall be accredited to the United States Air Force (USAF), Army, Navy or Marines with a recognized status under the Hague regulations and the Geneva Convention. IAW the task order PWS, the Contractor shall be given proper credentials and identification cards, shall wear a uniform when prescribed by the Theater Commander, shall be subject to appropriate recognition under the rules of war, and shall be subject to such regulations as have been or may hereafter be issued by the USAF, Army, Navy or Marines in foreign theaters of operation. Upon termination of services of any employee, the Contractor shall immediately upon occurrence turn in all Government credentials issued to that employee to the specified Government representative.

5.2.2 Contractor Identification: Contractor employees shall identify themselves as Contractor personnel and display distinguishing badges or other visible identification at all times. Contractor personnel shall appropriately identify themselves as Contractor employees in conversations, formal and informal written correspondence, teleconferences, video teleconferences, faxes, and/or other electronic communication whether with Government personnel, other contractor personnel, or with the public when supporting this contract where their status as contractor employees might not otherwise be apparent or where they might be mistaken for civil service employees or military personnel. Contractor personnel who are members of the National Guard or otherwise hold a CAC card or have an official Government email account shall not utilize their Government email account or data system access for contract purposes.

5.3 Government Furnished Equipment, Facilities and Services: For every task order defined permanent location, the Government will provide necessary space, special tooling, all support equipment (to include Fall Protection IAW OSHA General Industry Standard 29 CFR Part 1910), office space, required office equipment and supplies, and access to telephone/fax machine for official business calls in addition to logistics support as outlined in logistics support clauses of the Basic contract. Direct parts and materials shall be purchased using the appropriate reimbursable CLIN after approval from the DCMA Administrative Contracting Officer (ACO) as outlined in the applicable Basic contract clause.

5.3.1 Contractor Transportation: When Contractor employees are on Temporary Duty (TDY) status, Government provided transportation may be authorized, provided it is specified on the individual task order PWS and approved by the Contracting Officer. Government transportation shall be limited to the duration of the TDY in accordance with the Joint Travel Regulations (JTR), for period of performance and location. Use of transportation will be restricted for the conduct of official business and transportation of team personnel to worksite from quarters and return. Costs incurred by Contractor personnel on official company business are allowable, subject to the limitations contained in FAR 31.205-46 – Travel Costs. Costs for transportation may be based on mileage rates, actual costs incurred, or on a combination thereof, provided the method used results in a reasonable charge.

5.3.2 CONUS Logistics Support: In CONUS, Contractor’s personnel will not be furnished Government quarters, messing or other forms of logistic support except for emergency medical care (resuscitative and stabilization care only), unless specifically authorized in the task order or letter of identification.

5.3.3 OCONUS Logistics Support: The Government may make available within the overseas theaters, subject to the individual capability limitations of the bases therein and the approval of the respective Theater/Base Commanders, the following items of logistics support to Contractor personnel: quarters (adequate Government quarters may be considered a tent), messing (including commissary), communications, banking, postal service, laundry, dry cleaning, on-base recreation, vehicle registration, base service station, base exchange, club privileges, medical and dental facilities. There may be specific limitations with regards to United States (US) Territories and possessions. Secretaries of the respective Military Department (for US territories and Possessions, the installation commander concerned if delegated) may grant deviations to specifically authorize limited commissary privileges to firms under contract to the DoD provided certain criteria are met. The Contractor shall reference DoD 1330.17-R, "Armed Services Commissary Regulations, Enclosure 2;" DoD Instruction 1330.21, "Armed Services Exchange Regulations, Enclosure 6;" and DoD Instruction 1000.13, "Identification (ID) Cards for Members of the Uniformed Services, Their Dependents, and Other Eligible Individuals,'' for the latest guidance on access privileges. The task order PWS will specify any OCONUS logistics support that will be provided by the Government. Additionally, PWS paragraph 5.16 will specify any country specific entry requirements that would be required in order to gain access to Government bases/facilities.

5.3.3.1 OCONUS Laws and Regulations: The Contractor shall comply with, and shall ensure that its personnel and subcontractor personnel at all tiers obey all existing and future U.S. and Host Nation laws, Federal or DoD regulations, and Central Command orders and directives applicable to personnel in Iraq and Afghanistan, United States Central Command (USCENTCOM), Multi- National Force and Multi-National Corps fragmentary orders, instructions and…