Attachment 1 - PWS Draft 25RFI1017.pdf

DRAFT

PERFORMANCE WORK STATEMENT

WIDE-FORMAT BLACK AND WHITE AND COLOR ENGINEERING

TECHNICAL DRAWING EQUIPMENT CONTRACT

INTRODUCTION

Defense Logistics Agency (DLA) Document Services seeks multiple award fixed price Indefinite Delivery Indefinite Quantity (IDIQ) contracts for up to 60-months for the purchase and subsequent warranties for 64” Wide-Format black and white (B&W) and Color Engineering Technical Drawing Equipment with add-on options (accessories) for the devices. The IDIQ contracts will be available for use by only DLA Document Services in the Continental United States (CONUS) and Outside the Continental United States (OCONUS) locations.

The expected output of the devices will include, but is not limited to banners, pictures, posters, engineering drawings for topographic, hydrographic, aeronautic, as well as multiple other land navigation and aerospace maps.

The requirement includes:

- Delivery and installation of the equipment.

- Maintenance and repair of the equipment.

- Network functionality of the equipment.

- Information Technology (IT) Security Accreditation and technical support for the equipment throughout the duration of connectivity to the network.

- Training on use and daily upkeep/operations of the equipment,

- Documentation on material and supplies, and hardcopy/digital User Manuals will be provided.

1.0 GENERAL INFORMATION

DLA Document Services requires the Equipment to be delivered and installed, and include ongoing associated services provided to DLA facilities located throughout the Continental United States (CONUS) and Outside the Continental United States (OCONUS) locations. (See Attachment 4 - Facility Locations.).

1.1 Specific equipment capability requirements for devices are set forth in Attachment 2. All proposed devices must contain, at a minimum, the requirements listed in Attachment 2. Please note that tandem connected units are defined as print engines housed in separate constructions connected to other printers to meet the page per minute requirements and are NOT acceptable.

1.1.1 DLA expects to purchase up to thirty (30) 64” Wide Format Printers

1.1.1.1 The printer must demonstrate the capability to consistently achieve a high quality in a print-on-demand context. It should have the versatility to print using a single printing unit, with the ability for large-format media to include the following media types. Vendor to provide any additional media device can support:

bond paper canvas media

SP7000-25-RFI-1017

Semi-gloss Synthetic Tyvek Vinyl

1.1.1.2 For mapping output, it is imperative that the digital printer ensures that all printed products uphold and maintain the mission requirements of the services for color; Red/Green/Blue readability in low light conditions; overprint; and registration. Certification for Mapping, Charting and Geodesy (MC&G) device requirements are accomplished by National Geospatial Intelligence Agency (NGA); either by desktop evaluation of products or on-site evaluation at location where equipment is to be placed. See below for requirements.

1.1.1.3 Color: For NGA products, colors will be defined against MIL-STD-3060 and the approved color target using a color spectrometer, X-Rite i1 Pro or comparable, to determine L*a*b value. The L*a*b value will be incorporated to the color library on the controller. Colors must be within a color delta equal to or less than 2% but not greater than 5% compared to the color target provided by NGA. Once certified, the operator will be required to make sure the device retains proper color outputs daily or more frequent depending on demand.

1.1.1.4 Red/Green/Blue readability in low light and night conditions: Proper color will help establish the Red/Green/Blue light readability. Total brightness, or illumination level, of the light has a potentially more significant effect on night vision retention than does the choice of red or green. Therefore, digital printing must ensure that all printed products uphold and maintain the mission requirements of the Services that allow for Red/Green/Blue light readability in low light conditions. Thus, specific spot colors must be continually tested under low light conditions using a Red/Green/Blue light lens to ensure Red/Green/Blue output is visible and legible under these lighting conditions. Not all MC&G products have requirements for Red/Green/Blue or a mixture there of. During testing, specific maps will be identified to ensure Red/Green/Blue readability is tested.

1.1.1.5 Overprint: It is also imperative that devices support overprinting. Where pigments overlap, they can either knockout or overprint one another. When an element is set to “knockout,” elements directly underneath that element are eliminated to ensure color fidelity. When an element is set to “overprint,” elements below remain visible as the pigment of the top element is layered over the elements below. Overprinting is a mandatory setting for Mapping, Charting, and Geodesy (MC&G) products. Overprinting is included in the output requirements that must pass NGA certifications.

1.1.1.6 Registration: Color registration is required and must be within <0.15 mm or less. A print bar configuration or equivalent is to be used to ensure consistent registration is applied across long runs. Print bar technology allows for printing to occur by simply moving the paper across the print bar while inkjet nozzles are fired. This technology provides automated processes and routines to calibrate and register the device which ensures a more reliable registration and image repeatability process.

1.1.1.7 Continuous Calibration: Using drums, developer stations, high voltage charge units, high temperature fusing unit and transfer belt processes, require multiple passes that create a stretching effect on the document. Which causes registration problems over long runs requiring continuous calibration of the equipment to keep registration within specifications.

1.1.1.8 Quality: The printer must demonstrate the capability to consistently achieve a high standard of quality in a print-on-demand context. It should have the versatility to print on both rigid and non-rigid media, including paper, cardstock, corrugated plastic, and foam core, as well as providing flexibility to accommodate the varied scope of a hybrid job delivery environment. It must be capable of producing deliverables for boards, posters, banners, and maps, using a single printing unit, with duplex printing ability for large-format media.

1.2 DLA Document Services requires offerors to propose equipment to meet minimum specifications for the following requirements on Attachment 2 (if offeror has additional items/equipment to propose, please include specifications on Attachment 2):

-PC/Workstation -Software RIP Note: Software RIP must be able to support multiple printers of the same make.

1.3 The Contractor will configure controller and device to support MIL-STD-3060 and the NGA Color Target values to achieve device certification by NGA, see paragraph 1.1.1.3 . The Contractor will also profile up to four (4) different types of paper products that will be available at time of configuring and certifying the device.

1.4 The cost for IT Configuration, Certification & Accreditation, Delivery, Installation and Technical support for deployment and sustainment, to meet Information Assurance requirements (see sub-sections 4.0 & 5.0 of this document), will be included in the quoted price.

1.5 In order to support the processing of classified documents, the government requires a (swappable) removable hard drive kit including two drives for each device and PC (if applicable) to allow for both Classified and Unclassified job processing. Both drives must be labeled with appropriate classification and only one will be in use at a given time. The specifications for the removable hard drive kit can be found on Attachment 2 under Tab-PC Workstation Specs. The offeror will be responsible for installation and any necessary configuration to ensure a complete printing solution. The offeror will not have access to Classified or Unclassified networks and shall not require clearances.

1.6 Devices shall be manufactured new (not rebuilt or remanufactured). New means composed of previously unused components, whether manufactured from virgin material, recovered material in the form of raw materials, or materials and by-products generated from, and reused within, an original manufacturing process; provided that the supplies meet contract requirements, including but not limited to, performance, reliability, and life expectancy.

2.0 DELIVERY AND INSTALLATION – Removal of packing and materials required by vendor.

2.1 Within five (5) business days after receipt of a Delivery Order (DO), the offeror shall schedule and conduct site surveys at each delivery location specified by the Delivery Order. The offeror shall provide a written analysis of the site survey which must include all of the following:

2.1.1 space limitations of the location,

2.1.2 electrical requirements to include exact specifications of power requirements and limitations,

2.1.3 specification and placement of electric outlets and network connections.

2.1.4 environmental requirements (e.g., space, power) for PC/Workstation/controller.

2.1.5 The written survey shall be provided to the Point of Contact (POC) on each Delivery

Order and the DLA delegated POC on the contract within three (3) business days after the site survey is conducted. Delivery and acceptance of equipment will be contingent on a completed and accepted site survey.

2.2 The offeror shall install all equipment at the site specified, within the time frames specified

2.2.1 Delivery orders up to five (5) pieces of equipment will require installation within 30 calendar days from placement of the order.

2.2.2 Delivery Orders in excess of five (5) pieces of equipment but less than 20 pieces of equipment will require installation within 60 calendar days from placement of the order.

2.2.3 A Delivery Order in excess of 20 pieces of equipment will require installation within 90 calendar days from placement of the order.

2.3 Upon installation of each piece of equipment, the offeror shall provide a minimum of two

(2) hours of technical support to the on-site Information Technology personnel for each piece of equipment installed. Acceptance of configuration and certification must be received within 14 days after install.

2.4 Upon completion of device delivery, the Contractor shall obtain customer signature and date on each Bill of Lading (BOL) or packing slip and provide this proof of delivery to the designated DLA Point of Contact (DLA Document Services POC) within ten (10) business days after delivery.

2.5 Upon completion of installation to include any accessories, PCs, software, and training, the offeror must communicate with the DLA Location POC and the DLA Operations POC, via email stating, that all equipment ordered is functioning properly and fully operational, within ten (10) business days after installation.

2.6 The offeror shall ensure all its internal requirements, (to include any contracts it may require with third parties) to support service calls are in place before delivery of any equipment. The service line (phone number) must be in place and verified prior to installation. Equipment purchased under this contract must be verified as being loaded in the offeror’s applicable internal ordering systems to preclude any issues with DLA obtaining service calls. All serial numbers must be associated with the Delivery Order number.

3.0 MANUFACTURER WARRANTIES

3.1 Extended Manufacturer Warranties requested are warranty enhancements for hardware for all devices. The warranties include remote problem diagnosis and support, material, and parts to fix the device, work to completion, access to electronic support information and services and electronic remote monitoring and support information and services and electronic remote monitoring and support standard configuration.

3.2 The offeror shall provide a minimum initial 5-year warranty and the option for additional post warranty CLINS for one (1) year, two (2) year and five (5) year extended manufacturer’s warranties.

3.2.1 The Contractor MUST register each device with the Manufacturer to allow for DLA to, if it chooses, purchase an extended (post) warranty.

3.3 The offeror shall provide technical service Monday through Friday between 8:00 am 5:00 pm (local time) via phone support or next business day onsite hardware support for repair coverage. A telephone call may not be an acceptable service, therefore the DLA Location POC may insist on in-person support. Response time on a service order begins when the order, if placed by phone, by the DLA Location POC. A service technician must call the primary customer user within four (4) business hours, to discuss the problem and coordinate arrival for service. The vendor’s technician must be able to perform all aspects of maintenance and actively engage in resolving the reported issue.

3.4 The offeror shall schedule and perform bi-annual maintenance of the equipment and the bi-annual maintenance should be within 30 days in April and October.

3.5 The offeror will ensure all technicians are trained, certified or registered with the manufacturer as proficient in repairing the equipment. The offeror shall provide proof of technician training prior to installation to the DLA POC for each location where a device is to be installed.

3.6 The offeror shall maintain at least 95% Monthly Uptime Availability (MUA) per piece of equipment. The MUA shall be calculated based upon the 21 standard Federal workdays in a month with an eight-hour day and excludes normal preventive maintenance time. The MUA will be reported at the end of each month (Refer to Section 8.0 Meetings, Reports and Administration, reporting requirements.)

3.6.1 MUA uses the following equation: ((Uptime + Scheduled Maintenance) - Unscheduled Downtime = Total/days in month).

3.6.2 Any device that operates at less than the required uptime for three (3) consecutive months, shall be replaced with a device of equal capabilities at no cost to the Government. The Contracting Officer Representative (COR) will monitor reports of down devices as a method of surveillance. All equipment replacements must be accepted and approved via modification through the DLA Contracting Officer (KO) prior to replacement.

3.7 If the device cannot meet 80% uptime, the Government will not be billed for that device for that month. MUA uses the following equation: ((Uptime + Scheduled Maintenance - Unscheduled Downtime) Total/days in month).

3.7.1 If a device is unable to achieve 80% uptime four (4) times in a rolling 12-month period the device will be replaced with a device of equal capabilities at no cost to the Government.

4.0 CONSUMABLES

4.1 The offeror will supply all required consumables, including inks, printheads, maintenance cartridges, waste and cleaning containers, for the 40” wide format printer in alignment with the designated volume tiers. This plan excludes print media and focuses solely on consumables.

4.2 At time of device installation, four (4) full sized ink cartridges will be included with device (not starter cartridges). The supply plan is divided into four (4) volume tiers based on DLA Document Services projected print area requirements for each device type, which determines annual consumable usage. Offeror will adjust the provision of supplies according to the specific tier selected.

4.2.1 Low Volume Tier

o Annual Print Area: 9,000 square feet o Consumable Requirement: 6,000 mL included per annum

4.2.2 Mid -Volume Tier

o Annual Print Area: 21,000 square feet o Consumable Requirement: 14,400 mL included per annum

4.2.3 High - Volume Tier:

o Annual Print Area: 54,000 square feet o Consumable Requirement: 36,000 mL included per annum

5.0 IT CONFIGURATION

5.1 All devices/components shall be maintained and kept current with DoD/DLA required and approved operating systems, with the exception of those devices operating as an embedded device (controller and printer combined into one unit). The following is the list of the current operating system requirements:

5.1.1 Microsoft Windows 11 or current DoD required Operating System.

5.1.2 Microsoft Windows Server 2016 R2, and 2019 or current DoD required

Operating System.

5.1.3 Sun Solaris 11 or current DoD required Operating System.

5.2 This list is not inclusive of any future requirements and or changes by the DLA or CYBERCOM.

The Contractor will be required to perform operating system updates and patches in accordance with (IAW) future DoD or DLA directives at no additional cost to the Government. Any requirements that could create cost to the Government such as major operating system (OS) changes from one revision level to the next, will be quoted and processed through the KO to determine acceptance.

5.3 All Contractor-provided software (including Operating System) must be supported by the

Contractor, and the software’s original manufacturer at all times, during its use by the Government.

If it becomes apparent that either the Contractor or original manufacturer will no longer support a Contractor-provided software, the Contractor must provide and install replacement software that is still supported by the Contractor and the software’s original manufacturer, in coordination with delegated Government POC.

5.4 Contractor solution must be capable of functioning in a common security environment, given that DLA Document Services is required to add additional software that is standardized within DLA Document Services including, but not limited to, McAfee Epolicy Orchestrator® (multiple modules including Antivirus and Host Intrusion Prevention), Micro Focus® ArcSight Logger, Active Client Software and Axway Desktop Validator.

5.5 All hard drives that are put into service at DLA Document Services must remain in the custody of DLA Document Services. All hard drives, whether internal, external, or otherwise, shall not be returned to the Contractor.

5.6 All devices/components shall meet DoD information security specifications when interfacing with classified materials to ensure no remnants of the classified data exists after the classified process has been completed. The Contractor shall indicate the specific steps needed to clear classified data from the device to prevent disclosure. Any proposed process must include the use of removable hard drives and receive Government approval, which will occur during the certification and accreditation process (see Section 5).

5.7 All devices shall be configured in compliance with all applicable DoD Security Technical Implementation Guides (STIG) (Ref: http://iase.disa.mil/stigs). Any remaining deficiencies that cannot be resolved shall be identified to Government POC prior to the Certification and Accreditation testing phase (Section 5) for evaluation of acceptance.

5.8 The equipment shall operate and co-exist on a network that can support each of the following:

5.8.1 Internet Protocol Version 4 (IPv4)

5.8.2 Internet Protocol Version 6 (IPv6)

5.8.3 Internet Protocol Version 4/6 Hybrid (IPv4/6)

5.9 All devices/components shall have the capability of turning on and off any ports and protocols.

5.10 As part of the installation process, the Contractor will label all equipment, with the appropriate classification as defined by DLA Document Services. DLA Document Services will provide the appropriate instructions and labels.

5.11 DLA Document Services will provide a configuration standard/settings document for each hardware model that the vendor shall utilize when installing hardware at a designated site. This configuration standard/settings document will be developed for each asset/model in conjunction with the vendor post-award at DLA Document Services Headquarters facilities in New Cumberland, Pennsylvania.

5.12 The use of a key dongle for equipment is authorized in a standalone configuration. The vendor will work with DLA Document Services headquarters prior to any dongle being installed on the DLA network. The dongle shall be included in the price of the contract.

5.13 The use of USB flash drives is strictly prohibited at DLA Document Services locations. In addition, non-government issued IT devices (e.g. phones, laptops, etc.) are prohibited from being used on DLA Document Services equipment and network. Firmware/hardware updates must be applied using DVD, and/or CD.

6.0 IT CERTIFICATION & ACCREDITATION, TECHNICAL SUPPORT

6.1 After proposals are received and prior to award of the contract or any orders taking place, DLA Document Services shall identify the specific pieces of equipment and software that require network testing, security accreditation, and approval. Within 30 calendar days of notification of award, the Contractor shall deliver the identified equipment and software, at no cost to the Government, to the DLA Document Services production facility in Mechanicsburg, PA for testing of its compliance to the requirements set forth in the Performance Work Statement.

6.1.1 All testing will be conducted by DLA Document Services with the Contractor’s assistance.

6.1.2 Testing is expected to take place within 75 calendar days after receipt of equipment. This testing will determine if the equipment meets all the requirements of the PWS, can function as delivered, and will develop a standard configuration that the Contractor will use for all installations.

6.1.3 The acceptance of equipment does not occur until testing has been completed. Testing will include but is not limited to vulnerability scanning, port scanning, and STIG compliancy checks. Upon notification of a discrepancy, the Contractor will have seven (7) calendar days to provide corrective action. The Contractor shall, at no additional cost, provide onsite engineering assistance and other support necessary.

6.1.4 The equipment must be free of vulnerabilities and be configured in a compliant manner with any known STIG deficiencies identified prior to the testing commencement for evaluation of acceptance. The DLA Document Services Information Assurance Manager will determine the acceptance or rejection of any remaining risk as part of the Certification and Accreditation process.

6.1.5 Orders will not be processed until successful completion of the IT Certification and Accreditation phase as determined by DLA Document Service to include removable drive configuration classified and unclassified swap functionality, no actual equipment delivery shall be made until the KO provides a notice to proceed.

6.2 Upon installation of each approved device, and at no additional cost to the Government, the Contractor shall provide technical support to the on-site Information Technology personnel for each device installed. Initial technical support is considered complete upon connectivity to the network.

Onsite IT personnel must confirm connectivity has occurred via email to Contractor and DLA New

Cumberland IT POCs.

6.2.1 Contractors shall monitor industry standard vulnerability sites (e.g. http://nvd.nist.gov/, https://www.us-cert.gov/ncas/alerts, http://oval.mitre.org/) and take appropriate actions if their equipment is subject to a known vulnerability. When vulnerabilities are identified by the Contractor, DLA or its customers, the Contractor shall provide remediation for all installed equipment in accordance with U.S. CYBER COMMAND TASKORD regulations unless a different time is directed by U.S. CYBER COMMAND via DLA. The TASKORD is For Official Use Only. The following is authorized to be quoted from the TASKORD for reference:

6.2.2 Assured Compliance Assessment Solution (ACAS) assigns severity scores of critical, high, medium, and low to plug-in findings.

6.2.3 Critical findings reflect discovery of a common vulnerability and exposure (CVE) that poses significant risk to the confidentiality, integrity, and availability of DODIN Networks. Actions to mitigate or remediate critical vulnerabilities shall be initiated upon discover with the goal of mitigation/remediation within twenty-one (21) calendar days.

6.2.4 Findings with a severity score of high shall be addressed in the same manner as vulnerabilities addressed via Information Assurance Vulnerability Alert (IAVA) directives and mitigated or remediated within thirty (30) calendar days of discovery.

6.2.5 Findings with severity scores of medium and low shall be addressed in accordance with local Approving Official (AO), Information System Security Manager (ISSM), or Information System Security Officer (ISSO) guidance until further notice.

6.2.6 In all instances, DoD components shall consider exposure to threat, mission impact, sensitivity of data, and current mitigating security controls when prioritizing implementation of fix actions.

6.2.7 In the event remediation cannot be achieved within the mandated timeline, the Contractor shall provide a Plan of Action and Milestones and receive approval by the Customer’s agency Authorizing Official or designee for risk acceptance.

6.3 The Contractor shall update all Contractor supplied software, as updates occur, with the following exception. DLA J64 retains responsibility for patching all Microsoft Windows systems that can be updated via Microsoft WSUS or SCCM. Prior to and during the execution of Contractor-initiated software updates, coordination shall be made with the Government POC named in the order.

6.4 All purchased hardware shall be registered by the vendor under the “DLA” name for 3rd party technical support. Proof of registration must be provided to DLA POC.

6.5 The Contractor shall not have remote access to equipment unless authorized.

6.6 Provided workstation hardware will be imaged with a DLA standard image for both classified and unclassified systems.

6.7 Media validation and testing will be performed on various print media types and weights. All listed print media must pass testing during the IT validation process. If in the event a test media is deemed unacceptable or does not pass testing due to repeated issues (Jamming, Ink Quality, other) the vendor will be required to adjust settings/hardware to make compliant with required print media types.

7.0 TRAINING REQUIREMENTS

7.1 As part of the training requirement, one (1) digital and one (1) hardcopy of User Manuals will be provided at each DLA location for each device installed. The manuals will be in the English language, concise, user-friendly and provide specific steps and processes, to include periodic system planned maintenance checks and calibration, in all daily upkeep and operational aspects in the use of the device and the accompanying peripherals, and software. The User Manual is to include daily and periodic checks for calibration as well as registration, procedures to correct calibration and registration of device, and include procedures for using controller and modifying settings when required.

7.2 Within three (3) business days after the complete installation of each device, the Contractor shall provide initial in-person hands-on training regarding the device and its software. Procedures for loading/unloading paper and replacing ink cartridges, print heads and cutter blades.

7.2.1 This training must be in the English language and accomplished by an individual having expert knowledge in all operational aspects of the device and software.

7.2.2 The trainer must have experience in training on the device and all accessories of the device including the RIP Software if it is required on each respective delivery order.

7.2.3 Software training will vary by location but will be identified prior to on-site training.

7.2.4 For mapping certification, a CAL Check showing L.a.b. values, and color pallet calibration, until it meets certification. Government Personnel in support of mapping must be instructed on process to obtain a CAL Check.

7.2.5 All costs associated with providing this initial training (to include travel costs of the Contractor-provided instructor) shall be included in the proposed price and will not be reimbursed separately.

7.3 For on-site training, the Contractor shall submit a Summary of On-Site Training Report (Microsoft Excel format), listing device serial number(s), personnel trained, and date training was completed, to the designated DLA POC within five (5) business days of training completion. If printer is equipped with accessories (folder), training will be provided on all equipment at time of install.

7.4 Online training, which can only be approved by DLA Document Services COR, the Contractor shall provide each POC listed on the delivery schedule with manufacturer-approved training that, at a minimum, covers all items listed in paragraphs 7.2 and 7.3. The link shall be accessible by DLA Document Services via https. The Contractor shall submit an Online Training Report (Microsoft Excel format), listing device serial number, personnel trained, email addresses training link was sent to, and date training link was sent, to the designated DLA Document Services Operations and Production manager within five (5) business days of email to personnel. The initial invoice shall be rejected in WAWF until a correctly submitted Online Training Report is submitted to the DLA Document Services Operations and Production Manager.

7.5 In addition to either on-site or on-line training, the Offeror shall provide a quick reference desk guide (single sheet, 8.5” x 11” paper size, laminated, full color and able to be easily stowed away in the device). The Contractor shall also provide a CD-ROM/DVD and/or web-based training (URL printed on a sticker to be placed on the front of the device) including video instructions and demonstrations to serve as follow-up training. Each site will maintain these items for easy reference during operations. All items will be updated accordingly.

7.6 The offeror shall provide, under a separately priced Contract Line-Item Number (CLIN), additional training sessions, as requested by the Government. Each training session will teach approximately two (2) to ten (10) attendees. Additional training sessions, if required, will be scheduled by exercising the option through contract modification. The Contractor shall provide the training within fifteen (15) business days of the date of the receipt of the requested training.

All costs associated with providing this training (to include travel costs of the Contractor – provided instructor) shall be included in the proposed price and will not be reimbursed separately.

8.0 ADMINISTRATION, MEETINGS AND REPORTS

8.1 The offeror shall prepare and submit an Installation Report that includes, at a minimum, the serial number(s) for all device(s) and accessories, and the location to include DLA Document Services Office Group (East/Europe and West/Asia), military/base installation name, building number as applicable, and contract number. The report will be sent to the Government POC named in the contract and to the KO within 30 days of installation.

8.2 The offeror shall provide a single POC for service issues (i.e. the Prime Vendor telephone and/or email address) to place service calls or report issues with the equipment. This information will be on a label or a sticker, located on the device in plain sight.

8.3 The offeror shall provide the Government POC with a Training Completion Report for all DLA Document Services personnel (location) trained. The report must include trainee’s name, location, date, and equipment make and model trained on, including hardware as well as software. Each report will be sent to the Government POC (Program Manager) responsible for that equipment location as indicated in the contract.

8.4 The offeror shall provide a single POC for administration of the contract and a single POC for service issues. The offeror shall prepare and deliver a monthly Equipment Availability Report via email to each DLA Production Managers and the DLA delegated POC named in the Delivery/Task order. At a minimum the report shall contain the following for each piece of equipment delivered under this IDIQ contract:

Location Product Name Serial Numbers to include accessories Monthly Meter Reads Number of Monthly Service Calls Monthly Total Downtime Available Hours Percentage of Up-Time/Availability (MUA as defined in Section 3)

8.5 The offeror’s Administrative POC and the offeror’s Service POC shall attend, a Quarterly Equipment Meeting with the DLA delegated POC via a Microsoft TEAMS to discuss the report set forth in paragraph 8.4, above. The meeting discussion will be based on previous month(s) device information.

8.6 The offeror shall provide the DLA delegated POC with a monthly Security Vulnerability Report.

The report shall contain the location of all equipment, product names, serial numbers, details of all security vulnerabilities and the status of eliminating or mitigating each vulnerability.

9.0 EQUIPMENT AND ACCESSORIES SUBSTITUTIONS AND UPGRADES

9.1 During the period covered under this IDIQ contract, should the Government and/or the offeror desire to substitute or upgrade equipment with technology improvements, the offeror must notify the KO and provide all specifications of the substitute or upgrades. A formal technical review process will be conducted. All such actions shall be approved by the KO prior to the offeror taking any action. Substitutions will be provided at no additional cost to the government.

10.0 GOVERNMENT OWNED OR FURNISHED PROPERTY/EQUIPMENT/SPACE

10.1 Government owned or furnished property/equipment will not be offered as part of this Request for Proposal (RFP) and resulting contract. Reliance, in whole or part, on any currently owned government equipment in fulfilling the requirements of this RFP, will result in a technically unacceptable proposal.

10.2 The Government will not provide administrative space for use by the offeror.

10.3 The offeror will be responsible for providing all necessary equipment required for delivery, installation, and upgrades. The Government will insure the final location meets the requirement of the device to be purchased and installed.

10.4 The offeror must inform the Government POCs of any dedicated equipment that is not provided by the offeror. If the Government determines this is acceptable, the individual location will be responsible for providing Government Owned Property for use with the equipment provided by the offeror.

11.0 REMOVAL OF EQUIPMENT AND HARD DRIVES

11.1 In the event that purchased equipment requires replacement, it shall be the offeror’s responsibility to remove and dispose of existing equipment, as part of the offeror’s quoted price.

11.2 DLA requires the offeror to remove all hard drives from the controllers and print engines and turn the hard drives over to the DLA Document Services, when a device is removed or replaced. The offeror shall provide documentation, signed by the offeror and the DLA delegated POC, that attests to the hard drive removal and receipt by DLA. All hard drives will remain in the possession of DLA Document Services. Offerors will list the cost of removing the hard drive(s) with the submission of quotes to this RFP.

11.3 Contractor’s technicians shall insure they do not access the device(s) without a government employee escort present and observing during the removal of hard drives.

12.0 EQUIPMENT RELOCATION

12.1 Offerors shall provide relocation services for requested equipment under contract for 60 months. Equipment relocations shall be available as a separate CLIN. The offeror is responsible for repairs that may be required following any relocation performed by the vendor. Equipment shall not be relocated without approval from the KO and shall be completed within 30 calendar days after receipt of the approved request.

12.2 The offeror is required to submit the Acceptance Form after the relocation in addition to any training as required or requested once the equipment is at the new location.

12.3 Equipment relocation shall include the following depending on the needs of the Government:

Disassembling and packing of equipment, shipping, uncrating, re-assembly, re-installation, and key operator training.

12.4 Relocation of devices can occur within the building, DLA or Military facility, or to different DLA or Military facility. The offeror will provide pricing for each type of relocation with their proposal.

Movement in building Movement in DLA or Military facility Relocate between 1 – 50 miles Relocate between 51 – 100 miles Relocate between 101 - 350 miles Relocate 351 miles - Plus

13.0 INVOICES

13.1 The Contractor shall electronically submit invoices in accordance with the Defense Federal

Acquisition Regulations Supplement (DFARS) Clause 252.232-7006.

13.2 The Contractor shall not be paid for the invoice until all equipment is installed, functioning and, if required, certifications for mapping devices are completed, initial training is completed, as well as connection to the Government’s network.

13.3 Invoices shall be submitted within 60 calendar days after the delivery, installation or maintenance services occurred. Failure to submit an invoice to WAWF in expected timeframe will result in penalties.

13.4 Liquidated damages for failure to submit invoices via WAWF within the times specified in this contract, will be calculated at $3.00 per calendar day. In that any invoice submitted 61 or more calendar days after delivery or service completion, will be reduced by $3.00 each day the invoice is not submitted.

Days Late

Penalty Amount Deducted

1 $3.00 $3.00 30 $3.00 $90.00

13.5 If the Vendor fails to submit the invoice within the time specified in this contract, the KO will notify the Vendor of the invoicing discrepancy, and the Vendor shall deduct the penalty from the next invoice related to this contract delivery order.

14.0 SECURITY

14.1 The offeror must ensure all service technicians are eligible for access to Department of Defense (DoD) facilities in accordance with the authority in Directive Type Memorandum (DTM) 09- 012, which establishes DoD access control policy and the minimum DoD security standards for controlling entry to DoD installations and stand-alone facilities.

14.1.1 Offerors must also follow installation access policies specific to each DoD installation.

14.1.2 Technicians must be eligible for access to DoD facilities at time Delivery Order award.

14.2 In case of devices cleared for CLASSIFIED material, the Contractor’s repair technicians shall insure they do not access the device without a government employee escort present and observing during the support/repair service. To ensure escort is present, the Contractor will call ahead to the site POC to schedule date and time of arrival.

15.0 SECTION 508 ACCESSIBILITY STANDARDS

15.1 Section 508 Accessibility Standards - The user interface shall comply with Section 508 of the Rehabilitation Act of 1973, per the 1998 Amendments, and the Architectural and Transportation

Barriers Compliance Board’s Electronic and Information Technology Accessibility Standards at 36 Code of Federal Regulations (CFR) 1194. The standard 1194.21 (Software applications and operating systems) has been determined to be applicable to this contract. 508 VPAT proof documentation must be provided to the government for each device offered at time of quote submission.