Attachment 1 - PWS.pdf

Department of Defense Defense Health Agency

Performance Work Statement

REPAIR AND MAINTENANCE FOR NAVAL HOSPITAL CAMP PENDLETON

SECURITY SYSTEMS

Solicitation Number:

Version:

Date:

PART 1

1.0 GENERAL INFORMATION

The effort required hereunder will be performed in accordance with this Performance Work Statement (PWS) and in accordance with all other terms and conditions set forth herein.

The contractor shall provide all services, materials, and equipment necessary for services/maintenance of the NHCP Security Surveillance Cameras System and access control, located in and around Building 2016, Intrepid Spirit Building. H-95, H-135, H-136, and H-200 at Naval Hospital, Camp Pendleton (NHCP), including service calls on Medical Clinics in 13 Area, 16 Area, and 21 Area on Marine Corps Base Camp Pendleton, to ensure dependable and reliable equipment operation. The scope of work performed under these specifications includes the furnishing of all labor, parts, and required system patches and upgrades to perform all installation and repairs on equipment, to ensure continuing operation at their designed efficiency and capacity.

The requirements and tasks include quarterly inspections of all equipment, which involve cleaning, focal adjustments, and necessary adjustments. The contractor is responsible for all parts and labor for the Stentofone and network switch for PACS & CCTV systems. The contractor must have a working knowledge of all systems and meet qualification/certification requirements listed below. The contractor will be required to provide the provision of all needed equipment to be included in the resolution and the performance of this contract.

1.1 This is a non-personal services contract to provide repair and maintenance for security and associated systems and hardware.

1.2 Description of services/introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, HEPA carts, and other items and services necessary to perform Repair and Maintenance for Security Systems as defined in this Performance Work Statement (PWS) and alignment with facility safety requirements.

1.3 Background: Facilities requirement for Security systems as outlined in DHAI 5210.01, Unified Facility Criteria UFC) 4-510-01, and DOD manual 5200.08. References dictate physical security infrastructure, systems, maintenance requirements in congruence with vulnerability assessments.

1.4 Objectives: To maintain the physical security standard of the Naval Hospital Camp Pendleton and tenant buildings as defined in references listed above, ESS encompasses interior and exterior ACS, DAS, IPAS, IDS, VMS, BHSA, photo badging, and code blue Stentofone system.

1.5 Scope:

1.5.1. The Agreement will be to maintain consistent operations of the installed equipment at these locations.

H200

H200 B1 H200 B2 H200 B3 H200 B4

BEQ/H95

H135/136 Warehouse Intrepid spirit Bldg 2016 Associated Parking Medical Clinics on Camp Pendleton 13 Area 16 Area (Veterinary Clinic) 21 Area

1.5.2 The agreement will include Four (4) quarterly, annual preventative maintenance visits, per year; which will include any necessary updates to maintain functionality, correct operational issues, and update software to all systems. Function check of all ESS systems. Major functional components includes but are not limited to:

ESS network Intrusion detection and alarm system Door access control system (PACS) Video management system (VMS) Infant Protection Alarm System (IPAS) Behavioral Health Staff Assist alarm system Barrier Arm Motors, Sliding Gate Motors

1.5.3 The contractor will inspect the operations of all access control doors and their functionality and operations.

1.5.4 The contractor is responsible for cleaning all cameras and inspecting their operations. Non-operational cameras should be repaired within the standard 24-hour timeframe. However, if specialized replacement parts are needed, repairs should be completed within no more than 90 days.

1.5.6 The contractor will make sure all VSS are connected to Avigilon accessible at the security command center.

1.5.7 The Contractor will shall fully review the all the systems in their entirety for operations.

1.5.8 The contractor will be available for all service calls during normal working hours. Times are 0700 to 1600 hours, Monday through Friday. Service calls shall be responded to within 24 hours, service calls deemed emergent (e.g., system software failure, system failures as it relates to pediatric areas, and failures that compromise facility security) within 4 hours to include weekends or after hours.

1.6 Period of Performance (PoP):

Base Period (3 Months): September 30, 2026 – December 29, 2026 Option Year 1 (12 Months): December 30, 2026 – December 29, 2027 Option Year 2 (12 Months): December 30, 2027 – December 29, 2028 Option Year 3 (12 Months): December 30, 2028 – December 29, 2029 Option Year 4 (12 Months): December 30, 2029 – December 29, 2030

1.6.1 Transition-in period: Full performance start date is, August 30, 2026, to September 29, 2026. Transition-in performance is defined as meeting all contract requirements and ensuring incoming personnel are functionally trained and qualified on the full performance start date, which must be fully adhered during transition and full performance periods. The remaining incoming personnel shall be trained and qualified within 30 calendar days.

1.6.3 Transition-out period: The transition-out plan shall facilitate the accomplishment of a seamless transition from the incumbent to an incoming contractor/Government personnel member at the expiration of the contract.

1.7 Administrative specifications

1.7. Recognized Federal holidays: On the holidays listed below, the Contractor shall report for service calls deemed emergent not later than 6 hours.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth Day Christmas Day Independence Day

1.8 Quality

1.8.1 Quality Control (QC): The contractor shall develop and maintain an effective QC program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure nonrecurrence of defective services. The contractor’s QC program is the means by which the work complies with stated requirements.

After acceptance of the Quality Control Plan (QCP) the contractor shall receive the CO’s acceptance in writing of any proposed change to his QC system.

1.8.2 Quality assurance (QA): The government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan provides a systematic method for the Government to evaluate performance and to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.9 Contractor personnel

1.9.1. PHYSICAL Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.9.2. Key control: The contractor shall establish and implement methods of making sure all keys/key cards issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized people. NOTE: All references for keys include key cards. No keys issued to the contractor by the Government shall be duplicated. The contractor shall develop procedures covering key control that shall be included in the QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas.

The contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the COR.

1.9.3. In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction of the COR, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of lock or locks shall be deducted from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the contractor.

1.9.4. The contractor shall prohibit the use of Government issued keys/key cards by any person other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of people other than contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the

COR.

1.9.5. Lock combinations: The contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the contractor’s

QCP.

1.9.6. Key personnel (Contractor): The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the COR. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 0700-1600 PDT, Monday through Friday except Federal holidays or when the government facility is closed for administrative reasons.

1.10 Qualifications:

1.10.1. As part of the service of the access control and video platform, the contractor must have certification in the following products and are licensed in the state of California to provide these services.

Avigilon ACM Access Control Avigilon ACC Video Management System Stentofone Intercoms and Alphacom Servers In-depth Knowledge and Experience on Lenel, Hirsch, Bosch, Genetec, and Pelco systems Mercury Access Control Hardware C10 Contractors License C7 or Alarm Co. Operators License and ACQ HID Totguard Infant Protection Trouble Shooting Capabilities. Required capabilities and responsibilities of the contractor to provide in-depth troubleshooting of all connected devices to maintain consistent operation of the access control system and other elements of the security management platform. The contractor may be called upon to replace complementing components with their operation. Include, but not limited to:

o Locking hardware and other elements of connectivity o Electrified Hinges o Connections to automatic doors and operators o Barrier arms automatic gate operator’s elevator controllers

PART 2

2.0 DEFINITIONS, ACRONYMS, AND APPLICABLE

PUBLICATIONS/INSTRUCTIONS

2.1 Definitions:

2.1.1 Contracting Officer (CO): A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

2.1.2 Contracting Officer’s Representative (COR): An individual, including a contracting officer’s technical representative (COTR), designated and authorized in writing by the CO to perform specific technical or administrative functions. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.3 Nonpersonal services contract: a contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

2.1.4 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance. The Government may either prepare the QASP or require the offerors to submit a proposed quality assurance surveillance plan for the Government’s consideration in development of the Government’s plan.

2.2 Acronyms:

ACC Avigilon Control Center ACS Access Control System ACM Access Control Manager (Avigilon) BHSA Behavioral Health Staff Assist Alarm System CCTV Closed Circuit Television CO Contracting Officer(s) COR Contracting Officer Representative DAS Duress Alarm System DHA Defense Health Agency DoD Department of Defense DoDD Department of Defense Directive DoDI Department of Defense Instruction DoW Department of War DoDM Department of Defense Manual ESS Electronic Security System IDS Intrusion Detection System IPAS Infant Protection Alarm System MCB CP Marine Corps Base Camp Pendleton MHS Military Health System MTFs Military Treatment Facilities PACS Physical Access Control System POA&M Plan of Action and Milestones POC Point of Contact PoP Period of Performance PWS Performance Work Statement QA Quality Assurance QC Quality Control QCP Quality Control Plan RMF Risk Management Framework SRM Sustainment, Restoration and Modernization SRG Security Requirements Guides STIG Security Technical Implementation Guides UFC Unified Facilities Criteria VMS Video Management System VPN Virtual Private Network

2.3 Applicable Publications, DHA Administrative Instructions (AI), etc.

2.3.1 DHA AI 5210.01 Physical Security Program

2.3.2 DHA AI 5200.08 Security Guard Program

2.3.3 DHA AI 6055.02 Emergency Management Program

2.3.4 UFC 4-510-01 Military Medical Facilities

2.3.5 UFC 3-350-01 Interior and Exterior Lighting

PART 3

3.0 GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

The Requiring Activity Authority has assessed the need for Government Furnished Property, Equipment, and Services and determined:

3.1 Services: The Government:

☒ Will NOT provide Government Furnished Services in support of this contract/task order. As a result, this paragraph is Not Applicable.

☐ WILL provide Government Furnished Services required in support of this contract/task orders.

3.2 Facilities: The Government:

☒ Will NOT provide Facilities in support of this contract/task order. As a result, this paragraph is Not Applicable.

☐ WILL provide Facilities in support of this contract/task orders.

3.3 Utilities: The Government:

☒ Will NOT provide Utilities in support of this contract/task order. As a result, this paragraph is Not Applicable.

☐ WILL provide Utilities in support of this contract/task orders.

3.4 Equipment: The Government:

☐ Will NOT provide Equipment in support of this contract/task order. As a result, this paragraph is Not Applicable.

☒ WILL provide Equipment in support of this contract/task orders. The Government provided Equipment is described below: Contractor and subcontract employees may be issued keys signed for at scheduled and unscheduled key control inspections. The contractor shall be required to reimburse the Government for lost keys, or lockset (if lockset is required to be replaced) as a result of lost keys. The cost of replacement of keys/locksets may be deducted from payments to the contractor. Items issued will remain the property of the Government and the contractor will maintain proper accountability of issued equipment. Equipment shall not be removed from the facilities shown in paragraph 3.2 above, unless otherwise specified in the PWS. They are to be used, turned in and/or disposed of as directed by the COR or CO.

3.5 Materials: The Government:

☒ Will NOT provide Materials in support of this contract/task order. As a result, this paragraph is Not Applicable.

☐ WILL provide Materials in support of this contract/task orders.

PART 4

4.0 CONTRACTOR FURNISHED ITEMS AND SERVICES

4.1 Services: The Contractor:

☐ Will NOT provide Contractor Furnished Services in support of this contract/task order. As a result, this paragraph is Not Applicable.

☒ WILL provide Contractor Furnished Services required in support of this contract/task orders.

These Services are described below: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, HEPA carts, and other items and services necessary to perform Repair and Maintenance for Security Systems as defined in this Performance Work Statement (PWS) and alignment with facility safety requirements.

PART 5

5.0 SPECIFIC TASKS

5.1.1 Access Control System (ACS): The contractor shall maintain all electric locks and magnetic locks. The contractor shall order components and fix any issues for when the access systems are inoperable or need updates. The contractor shall monitor and align access control systems to UFC 4-021-02 ELECTRONIC SECURITY SYSTEMS. The contractor shall keep access control systems certified through RMF. The contractor shall conduct quarterly tests to maintain a running log of checks of equipment. The contractor shall keep locations in compliance with UFC 4-510-01.

Intelligent Controllers Door Control Boards Associated Power Supplies Lock Power Supplies Associated Connectivity to Automatic Doors and Controlling Power Supplies Associated Connectivity to Barrier Arms and Automated Systems Elevator Card Reader Control (Staff Elevators & L&D Elevators) Battery Replacement When Needed or at 5 Years Whichever Comes First

5.1.2 Duress Alarm System (DAS): The contractor shall maintain all duress alarm systems at the noted locations. The contractor shall order components and fix any issues for when the systems are inoperable or need updates. The contractor shall monitor and align systems to UFC 4-021-02 ELECTRONIC SECURITY SYSTEMS. The contractor shall keep systems certified through RMF. The contractor shall conduct quarterly tests to maintain a running log of checks of equipment. The contractor shall keep note of all duress alarms at locations noted. The contractor shall keep locations in compliance with UFC 4-510-01 for what spaces require duress alarms.

Hospital Wide Panic Alarm System Through the Access Control

5.1.3 Infant Protection Alarm System (IPAS): The contractor shall maintain systems. The contractor shall order components and fix any issues for when the access systems are inoperable or need updates. The contractor shall keep locations in compliance with UFC 4-510-01. The contractor shall monitor and align systems. The contractor shall keep systems certified through RMF. Conduct quarterly tests to maintain a running log of checks of equipment.

Locking Hardware Camera and Alarm Integration

5.1.4 Intrusion Detection System (IDS): The contractor shall maintain all IDS systems. The contractor shall order components and fix any issues for when the systems are inoperable or need updates. The contractor shall monitor and align access control systems to UFC 4-021-02 ELECTRONIC SECURITY SYSTEMS. The contractor shall keep locations in compliance with UFC 4-510-01. The contractor shall keep systems certified through RMF. The contractor shall conduct quarterly tests to maintain a running log of checks of equipment.

5.1.5 Video Management System (VMS): The contractor shall maintain all systems. The contractor shall order components and fix any issues for when the systems are inoperable or need updates. The contractor shall monitor and align access control systems to UFC 4-021-02 ELECTRONIC SECURITY SYSTEMS. The contractor shall keep locations in compliance with UFC 4-510-01. The contractor shall keep systems certified through RMF. The contractor shall conduct quarterly tests to maintain a running log of checks of equipment. The contractor shall coordinate with landscaping and facilities to make sure there are unobstructed views. The contractor shall maintain colored images at required locations. The contractor shall make sure cleaning is done quarterly.

Quarterly Maintenance on Cameras Cleaning on Cameras Verifying Views Full Replacement on Inoperable Cameras Hard Drive Replacement of the Recording Servers Maintenance and Repair of the Quarterdeck and Security Office Viewing Stations and

Monitors Maintain Pharmacy VMS (1), and Cameras (32)

5.1.6. Behavioral Health Staff Assist Alarm System (BHSA): The contractor shall maintain all systems. The contractor shall order components and fix any issues for when the access systems are inoperable or need updates. The contractor shall monitor and align access control systems to UFC 4-510-01. The contractor shall keep access control systems certified through RMF. The contractor shall conduct quarterly tests to maintain a running log of checks of equipment. The contractor shall make sure systems meet DHA 28-26-36 and are independent from DAS.

All Duress Alarms All Signaling Devices Video Client Input/Output Boards

5.1.7. Code Blue Stentofone System: The contractor shall maintain all systems. The contractor shall conduct quarterly tests on all Stentofone and keep a log. The contractor shall order components and fix issues for when the system is inoperable.

Quarterly Maintenance on all Stentofones Service the Outdoor Emergency Call Station Enclosure and Lights Service the Alphacom Server Service the Ambulance and CUP Gate Intercoms Service the Quarterdeck, Security Office, and CUP Base Stations

5.1.8. Barrier Arm Motor and Sliding Gate Motors: The contractor shall maintain all systems.

The contractor shall conduct quarterly tests on all components and keep a log. The contractor shall order components and fix issues when the system is inoperable.

Barrier Arm Maintenance and Repair Safety Devices: Loop Detector Modules and Safety Devices Emergency Vehicle Opening Devices

5.1.9. Network System Connectivity: The contractor shall maintain all network switches and connectivity, excluding internal fiber. The contractor shall conduct quarterly tests on all components and keep a log. The contractor shall order components and fix issues when the system is inoperable.

Replacement of Network Switches Replacement of Copper and Fiber Connectivity Switches Resolve Network Connections and Possible field cabling when required

5.2. Special Qualifications:

5.2.1. When using education/certification in conjunction with labor categories, the COR in coordination with the CO must establish a review process of contractor personnel to ensure labor category requirements are met.

Avigilon ACM Access Control Avigilon ACC Video Management System Stentofone Intercoms and Alphacom Servers In-depth Knowledge and Experience on Lenel, Hirsch, Bosch, Genetec, and Pelco systems Mercury Access Control Hardware C10 Contractors License C7 or Alarm Co. Operators License and ACQ Provide past performance record within the last 3 years OR applicable statement for a satisfactory performance of like kind projects.

HID Totguard Infant Protection Trouble Shooting Capabilities. Required capabilities and responsibilities of the contractor to provide in-depth troubleshooting of all connected devices to maintain consistent operation of the access control system and other elements of the security management platform. The contractor may be called upon to replace complementing components with their operation. Include, but not limited to:

o Locking hardware and other elements of connectivity o Electrified Hinges o Connections to automatic doors and operators o Barrier arms automatic gate operator’s elevator controllers

5.3 Current Estimated Equipment includes but not limited to:

5.3.1. H200.

Avigilon Servers (2) ACM Access Control (1) Video System Recording Servers (2) PTZ And Fixed Cameras (357) Card Readers to Include The Elevators Vehicle Gates and The Cup (277)

Reader Controller Boards (140) Low Voltage Power Supplies with Batteries (60) Aux Inputs Such as Duress Alarms, Door Release. Door Position Sensors (100) Stentofone “Code Blue” Stations (15) Full Computer Workstations and Badging Station Hardware (2) Pharmacy VMS (1) Server (32) Cameras Barrier Arm Motors at The Cup and Ambulance Drive Entry, Sliding Gate Motors (5) Infant Protection Alarm Systems, Alarm Integration and Magnetic Door Lock

Assemblies

5.3.2. BEQ H95.

BEQ H95 will only be covered in the first year, or until the building is returned to MCB

CP Property.

ACM Avigilon Appliance and Encoder Modules Cameras Housed in the Barracks (16)

5.3.3. H135/H136

The ACM Avigilon Appliance and Encoder Modules Cameras in and Around the Warehouse (12) Access Control Readers (2)

5.3.4. Intrepid Spirit “NICOE”.

Access Control Components

5.3.5 MCB CP Medical Clinic Area 13

Lenel S2, PACS Pelco Video Xpert Access Control Reader (24) Cameras (32)

5.3.6 MCB CP Medical Clinic Area 16

Genetec Access Control Genetec Video Access Control Reader (16) Cameras (16)

5.3.7 MCB CP Medical Clinic Area 21

Hirsch Velocity Access Control Bosch Divar Video System Access Control Reader (28) Cameras (32)

PART 6

6.0 INFORMATION TECHNOLOGY & SECURITY

6.1 All work under this contract is unclassified.

6.2 The position sensitivity designation for positions under this contract is:[X] TIER II: Non-critical sensitive position (A position where an individual is responsible for systems design, operation, testing, maintenance, and/or monitoring).

6.3 Personally Identifiable Information (PII)/Protected Health Information (PHI) Requirements:

RESERVED. (The contractor will not have access to, nor store/process, PII or PHI under this maintenance contract).

6.4 Training & Certifications: RESERVED.

6.5 Cybersecurity Requirements for Non-DoD IT or Covered Contractor IS: RESERVED. (The contractor is not processing or storing Government data on non-DoD systems).

6.6 Risk Management Framework (RMF) for DoD IT: RESERVED. (All servers and switches under this requirement operate on a closed-loop, standalone network independent of the hospital/DoD network).

6.7 Facility Related Control Systems (FRCS): RESERVED.

6.8 System Communications: RESERVED.

6.9 MHS DMZ B2B Gateway: RESERVED.

6.10 Contractor Provided IT Infrastructure: RESERVED.

6.11 System Authorization Access Request (SAAR) / DD Form 2875: RESERVED. (Contractor personnel will not be issued CAC cards or active network user accounts; physical base access will be managed via DBIDS).

6.12 MHS Systems Telecommunications: RESERVED.

6.13 Establishment of Telecommunications: RESERVED.

6.14 Contractors Located On Military Installations

6.14.1 The contractor shall coordinate and obtain physical base access (DBIDS) in coordination with the COR.

PART 7

7.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS)

The Performance Requirements Summary (PRS) defines the performance objectives, standards, acceptable quality levels (AQL), surveillance methods, and associated incentives or disincentives for this contract.

Active / Required Service

PWS

Ref

Performance Standard Acceptable Quality Level

(AQL)

Method of Surveillance

Incentive / Disincentive

Maintain Life Safety & Emergency Systems (DAS, IPAS, BHSA, Code Blue)

5.1.2, 5.1.3, 5.1.6, 5.1.7

Maintain Duress, Infant Protection, Behavioral Health, and Code Blue systems. Fix inoperable systems, conduct quarterly tests, and maintain RMF certification.

90% operational readiness. 100% of quarterly test logs completed and submitted on time. Emergency repairs initiated within 2 hours.

100% COR review of quarterly test logs;

daily review of critical outage trouble tickets.

Negative

CPARS;

potential payment deduction for critical system downtime exceeding response metrics.

Maintain Access Control & Intrusion Detection (ACS, IDS)

5.1.1, 5.1.4

Maintain electric/magnetic locks, intelligent controllers, and IDS. Ensure UFC

4-021-02/UFC 4-510-01

compliance and RMF certification.

90% system uptime. Routine repairs resolved within 24 hours of notification.

Periodic COR physical inspection;

review of computerized maintenance logs.

Rework at contractor's expense;

Positive/Negative

CPARS.

Maintain Video Management System (VMS)

5.1.5 Maintain VMS

servers/cameras.

Perform quarterly camera cleaning, verify unobstructed views, and replace inoperable hard drives/cameras.

90% overall camera operational rate.

100% completion of quarterly camera cleaning and view verification.

Random COR sampling of live camera views; review of quarterly PM logs.

Positive/Negative

CPARS.

Maintain Exterior Physical Security Controls & Connectivity

5.1.8, 5.1.9

Maintain barrier arms, sliding gates, loop detectors, and network switches. Resolve connectivity issues.

90% uptime for barrier/gate systems.

Periodic COR inspection; user feedback/trouble tickets.

Routine repairs completed at no additional cost;

Negative CPARS for prolonged gate outages.

Personnel Qualifications & Certifications

5.2 Contractor personnel

must maintain specific OEM certifications (Avigilon, Lenel, Stentofone, etc.) and required state licenses (C10, C7).

0% Deviation (100% of personnel must work under the supervision of the contractor holding required active certifications prior to performing work).

100% COR review of credential/certification packets before onboarding.

Immediate stop-work for uncertified personnel;

replacement at contractor expense.