Attachment 1 PWS.pdf

Department of Defense Defense Health Agency

Performance Work Statement

Wright-Patterson AFB Medical Linen and Laundry Services

Date: 1 August 2026

PART 1: GENERAL INFORMATION

1.1 Purpose

This is a non-personal services contract to provide linen services for the 88th Medical Group at Wright-Patterson Air Force Base (AFB). The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and services necessary to perform linen services as defined in this PWS.

1.2 Background

The 88th Medical Group requires hygienically cleaned linens to support its operations. Due to space and resource constraints, the facility contracts these services. The contractor’s facility must meet Healthcare Laundry Accreditation Council (HLAC) or Textile Rental Services Association (TRSA) certification standards.

1.3 Scope

The contractor shall pick up soiled linens, clean, and deliver them to the 88th Medical Group in accordance with the delivery schedule. All work must comply with industry standards, health regulations, and Occupational Safety and Health Administration (OSHA) requirements.

1.4 Period of Performance (PoP)

• Base Year: 1 August 2026 – 31 March 2027

• Option Year 1: 1 April 2027 – 31 March 2028

• Option Year 2: 1 April 2028 – 31 March 2029

• Option Year 3: 1 April 2029 – 31 March 2030

• Option Year 4: 1 April 2030 – 31 March 2031

1.5 Place of Performance

• Pickup/Delivery: 88th Medical Group, Building 830, Wright-Patterson AFB, OH.

• Cleaning: Contractor’s off-base facility meeting HLAC or TRSA standards.

1.6 Hours of Operation

• Monday through Saturday, 0700–1000 hours, excluding federal holidays.

1.7 Recognized Federal Holidays

The contractor shall not be required to conduct pickups or deliveries on the following federal holidays to include an executive order prompting a closure:

New Year’s Day Labor Day Birthday of Martin Luther King Jr. Columbus Day

Washington’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth National Independence Day Christmas Day Independence Day

**In the event of a base or hospital closure due to adverse weather, local disaster, security issues, or other events, the government will notify the contractor. The contractor is not required to perform services during the closure; however, any impacted delivery must be rescheduled and completed within one day of the facility reopening, as coordinated between the government and the contractor. Contractors may also check local news stations for updates on base closures.

1.8 Contingency and Emergency Procedures

In the event of a disaster, including but not limited to destruction of the contractor’s facility, sabotage, or an act of God or nature, that renders the contractor’s facility unsafe or inoperable, the contractor shall:

1. Notify the Contracting Officer (CO) immediately.

2. Determine and propose a feasible alternative method of providing services to the government.

The government reserves the right to obtain services from other sources if the contractor is unable to provide an acceptable alternative solution within a reasonable timeframe.

1.9 Quality

1.9.1 Quality Control (QC): The contractor shall develop and maintain an effective Quality Control (QC) program to ensure services are performed in accordance with this PWS. The QC program shall include procedures to identify, prevent, and ensure nonrecurrence of defective services.

• The contractor shall submit a comprehensive written Quality Control Plan (QCP) to the Contracting Officer (CO) and Contracting Officer’s Representative (COR) within 30 calendar days of contract award.

• Any changes to the QCP must be submitted to the CO and COR within five (5) working days of the change.

• The QCP must be approved in writing by the CO before implementation.

1.9.2 Quality Assurance (QA): The government will evaluate the contractor’s performance in accordance with the Quality Assurance Surveillance Plan (QASP). The QASP provides a systematic method for monitoring performance, applying performance standards, and identifying deficiencies.

1.9.3 Reperformance of Services: If laundering services do not conform to the requirements of this PWS, the contractor shall re-clean, repair, or replace the items at no additional cost to the government.

• Deficient items will be identified to the contractor’s representative at the next scheduled pickup.

• Re-cleaned items must be returned within 24 hours, packaged separately, and clearly marked as “Attention COR/ACOR.”

1.10 Key Personnel

The contractor shall designate a Project Manager (PM) who will be responsible for the performance of all work specified in this contract.

• The PM shall have full authority to act on behalf of the contractor on all matters related to the daily operation of the contract.

• The contractor shall also designate an alternate PM to act in the PM’s absence.

1.10.1 Designation Requirements:

• The contractor shall provide written notice of the PM and alternate PM designations to the CO and COR within five (5) calendar days of contract award.

• The notice shall include the names, phone numbers, and email addresses of the designated personnel.

1.10.2 Availability:

• The PM or alternate PM must be available Monday through Friday, 7:30 a.m. to 4:30 p.m., excluding federal holidays. The PM or alternate PM shall respond to government inquiries within two (2) hours during duty hours.

1.10.3 Professional Appearance:

• Contractor personnel shall present a neat and professional appearance.

• Personnel must wear distinctive clothing and badges that clearly identify them as contractor employees.

1.11 Contract Oversight

1.11.1 Government’s COR: The COR is responsible for monitoring the contractor’s performance and ensuring compliance with the PWS. The COR’s responsibilities include:

• Conducting inspections and documenting findings.

• Communicating technical requirements to the contractor.

• Notifying the CO and contractor of any deficiencies.

The COR is not authorized to make changes to the terms and conditions of the contract.

1.11.2 Communication and Meetings: The contractor shall attend a post-award conference convened by the government to discuss contract requirements and performance expectations.

• The contractor shall also participate in periodic progress meetings, as scheduled by the CO or COR, to review performance and address any issues.

• These meetings shall be conducted at no additional cost to the government.

Part 2: DEFINITIONS AND ACRONYMS

2.1 Definitions

• Contracting Officer (CO): The individual authorized to enter into, administer, and terminate contracts.

• Contracting Officer’s Representative (COR): The individual designated by the CO to monitor contractor performance.

• Linen Control Officer (LCO): The LCO is functionally responsible for the daily management of linen services including providing local policies and procedures.

• Non-Personal Services Contract: A contract where contractor personnel are not subject to government supervision.

• Quality Assurance Surveillance Plan (QASP): A systematic method for evaluating contractor performance.

2.2 Acronyms

• CO: Contracting Officer

• COR: Contracting Officer’s Representative

• HLAC: Healthcare Laundry Accreditation Council

• LCO: Linen Control Officer

• OSHA: Occupational Safety and Health Administration

• PWS: Performance Work Statement

• QASP: Quality Assurance Surveillance Plan

• QCP: Quality Control Plan

2.3 Applicable Publications

• OSHA Standards 29 CFR 1910.1030: Bloodborne Pathogens

• HLAC Accreditation Standards: Standards for Processing Reusable Textiles in

Healthcare Facilities TRSA standards.

• Health Care Infection Control Practices Advisory Committee (HICPAC): Guidelines for Environmental Infection Control in Healthcare Facilities

PART 3: GOVERNMENT-FURNISHED PROPERTY AND SERVICES

Part 3: Government-Furnished Property, Equipment, and Services

3.1 Services: The government will provide emergency medical treatment and patient transportation for contractor personnel injured or critically ill while on Wright-Patterson AFB.

The contractor shall reimburse the government for the cost of these services at the current inpatient or outpatient treatment rate.

3.2 Equipment: The government will provide scales for weighing linens at the back loading dock of Building 830, Wright-Patterson AFB.

PART 4: CONTRACTOR-FURNISHED ITEMS AND SERVICES

Part 4: Contractor-Furnished Items and Services

4.1 General Requirements: The contractor shall furnish all personnel, equipment, tools, materials, and services necessary to perform the tasks outlined in this PWS.

4.2 Equipment and Materials:

• The contractor shall provide vehicles and carts for transporting linens.

• Carts must have a capacity of 400–800 pounds and be clearly marked for WPAFB Medical Center use only.

• The contractor shall provide protective coverings, heavy-duty hangers, and delivery tickets for all items.

4.3 Facility Requirements: The contractor’s facility must meet HLAC or TRSA standards and comply with all state and federal ventilation and sanitation requirements.

Part 5: Specific Tasks

5.1 Pickup and Delivery:

• Schedule: Monday through Saturday, 0700–1000 hours.

• Pickup: Soiled linens shall be weighed in the presence of government personnel.

• Delivery: Clean linens must be delivered within 48 hours for laundry and 72 hours for dry cleaning.

5.2 Packaging:

• Bulk laundry items must be shrink-wrapped and labeled by type and size.

• Dry-cleaned items must be returned on hangers with protective coverings.

5.3 Quality Standards:

The Contractor shall ensure that all laundered items meet the highest standards of cleanliness and sanitation required for medical facilities. All processed linen shall meet the following standards:

• Linens must be free of stains, odors, lint, and soap residue.

• White fabrics must remain bright; colored fabrics must not fade.

• Linens must be completely dry and properly finished (ironed or folded).

• Sustainable Processes (IAW FAR 52.223-23): In accordance with FAR 52.223-23, Sustainable Products and Services, the contractor shall utilize, to the maximum extent practicable, EPA Safer Choice or USDA Certified Biobased laundry detergents, stain removers, and cleaning chemicals.

• Unserviceable Items: Items found to be unserviceable (e.g., torn, frayed, or permanently stained) shall be separated, clearly marked, and returned to the Government. They shall not be returned to clean inventory.

5.4 Contaminated Linens: The contractor shall treat all linens as potentially contaminated and comply with OSHA standards for handling and transporting soiled linens.

5.5 Reperformance: Any items not meeting quality standards must be re-cleaned or replaced within 24 hours at no additional cost to the government.

5.6 Loss and Damage

The Government retains ownership of all medical linens. The Contractor shall be financially liable for any Government-owned linen that is lost, destroyed, or damaged beyond normal wear and tear while in the Contractor's possession. If the Government determines the Contractor is liable for lost or damaged inventory, the Contracting Officer will notify the Contractor. The Government reserves the right to pursue reimbursement or deduct the

Mitchell, Tina D CIV DHA CO SPRING CONTR (USA) I did not see the DC code used for any items is this anticipating the need later?

Willard, Elizabeth C SrA USAF (USA) DC added based off of tag on curtains replacement cost of the linen (based on current market value) from the Contractor's monthly invoice.

5.7 Laboratory Testing

5.7.1 Approved Laboratory Services: The contractor shall obtain washroom test services from an approved laboratory at no additional cost to the government. The following are two known acceptable laboratories:

• National Association of Institutional Linen Management (NAILM): 2130 Lexington Road, Suite H, Richmond, KY 40475.

• International Fabricare Institute (IFI): 1251 Tech Road, Silver Spring, MD 20904.

The contractor shall provide the name and address of the proposed laboratory to the Contracting Officer (CO) as part of the bid package submission.

5.7.2 Testing Requirements and Schedule: The contractor shall perform washroom tests biannually in the months of February and August to evaluate the following:

• Tensile Strength

• Whiteness Retention

• Yellowness

• Blood Stain Removal

• Soil Removal

• Bleach Effectiveness

Testing Process:

• The contractor shall use test swatches provided by the laboratory. These swatches must be placed in the same wash cycle as the items picked up at the Medical Center.

• Upon completion of the wash cycle, the test swatches shall be sent to the laboratory for evaluation.

• The contractor shall provide two (2) copies of the test results to the COR no later than five (5) business days after receiving the results from the laboratory.

5.7.3 Corrective Action for Noncompliance: If laboratory test results indicate deficiencies (e.g., tensile strength losses or appearance ratings outside acceptable tolerances), the contractor shall:

1. Take corrective action within five (5) working days of receiving the results.

2. Retest the washroom process until all values are within prescribed tolerances.

3. Provide the government with updated test results demonstrating compliance.

5.7.4 Laundry Performance Evaluation Standards Chart:

Whiteness Index Tensile Strength Chlorine Retention

90% - 94% = Excellent +3% to -3% = Excellent N = None

85% - 89% = Very Good -4% to -7% = Good S = Slight

80% - 84% = Good -8% to -12% = Poor M = Moderate

74% - 79% = Fair >-13% = Excessive E = Excessive

5.7.5 Possible Explanations for Deficiencies:

Deficiency Possible Cause

Loss in Whiteness Redeposition of soil, loss of optical brighteners, or excess optical brighteners.

Loss in Tensile Strength Excessive bleach, improper bleach dilution, or insufficient rinsing.

Chlorine Retention High bleach concentration, incomplete bleach decomposition, or high drying temps.

PART 6: QUALITY CONTROL AND ASSURANCE

6.1 Quality Control Plan (QCP)

The contractor shall submit a QCP within 30 days of contract award. The QCP must outline procedures to ensure compliance with PWS requirements.

6.2 Quality Assurance Surveillance Plan (QASP)

The government will evaluate contractor performance using the QASP. Performance metrics include adherence to delivery schedules, packaging requirements, and quality standards.

PART 7: DELIVERABLES

Deliverable Frequency Medium/Format Submit To Applicable PWS Reference

Quality Control Plan (QCP)

Within 30 days of contract award (by

August 31st)

Electronic (PDF) Contracting Officer (CO) and

COR

1.9.1

Soiled Linen Sheet Every pickup Paper (hard copy) LCO & COR 5.1

Delivery Ticket Every delivery Paper (hard copy) LCO & COR 5.1

Monthly Performance

Report

Monthly (by the 5th business day of the following month)

Electronic (PDF) COR 6.1

Laboratory Test Results

Biannual (February and August)

Electronic (PDF) COR 5.4

PART 8: ATTACHMENT 1

PERFORMANCE REQUIREMENTS SUMMARY (PRS)

The contractor service requirements are summarized into performance objectives that relate directly to mission-essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective PWS Reference

Acceptable Quality Level (AQL) Method of Surveillance

PRS #1: Facility Requirements 4.3 100% compliance with HLAC/TRSA standards.

Annual inspection or government visit.

PRS #2: Pickup and Delivery 5.1 No more than 2 discrepancies per month.

Monthly inspection and/or customer complaint.

PRS #3: Packaging & Labeling 5.2 No more than 2 discrepancies per month.

Monthly inspection and/or customer complaint.

PRS #4: Quality & Sustainability

5.3 95% compliance with quality and sustainability standards.

Periodic Inspection / Review of contractor's chemical supply manifests/Safety Data Sheets.

PRS #5: Contaminated Linens 5.4 100% compliance with OSHA standards.

Monthly inspection and/or customer complaint.

PRS #6: Loss and Damage 5.6 Government deduction from invoice equivalent to the replacement value of the lost/damaged linen.

Monthly reconciliation of delivery tickets and inventory reports.

PRS #7: Laboratory Testing 5.7 Biannual testing reports show all metrics within acceptable tolerances.

Biannual report submission and review.

PART 8, ATTACHMENT 2

ESTIMATED WORKLOAD DATA

The chart indicates the methods of finishing:

METHOD OF FINISH ABBREVIATION

Bundled B Bleach Bath Required BB Contractor Option CO Dry Clean DC Fold and bundle FB Pressed P On Hanger OH Rolled RO Heavy Starch HS Medium Starch MS Light Starch LS No Starch NS No Bleach NB Warm Water Wash W Tumble Dry T

The following chart indicates packaging requirements/yearly estimated totals for bulk laundry:

BULK LAUNDRY

ITEM

QUANTITY PER

PACKAGE

METHOD OF FINISH ESTIMATED YEARLY TOTAL

Bags, Laundry 10 by size FB 70584 Bathrobe 5 by size P, FB 11099

Blankets, Cotton, Thermal

3 FB 52733

Mattress Cover 5 FB 59768 Eye Sheet, 24x24 5 by size FB 10000

Scrub, Trouser 10 by size P, FB 18584 PJ, Trouser 10 by size P, FB 27149

PJ, Tops 10 by size P, FB 26755 Towel, Bath 10 FB 13502 Towel, Hand 25 P, FB 15069 Pillow Cases 50 P, FB 28598 Flat Sheets 10 P, FB 56822

Fitted Sheets 10 P, FB 27577 Washcloth 25 FB 18967

Scrub, Shirt 10 by size P, FB 16249 Gown, Patient 10 by size P, FB 17965 Blanket, Baby 10 FB 2592

Tablecloth 1 P, OH 12468 Scrub, Jacket 10 by size P, FB 23616

Gown, Impervious 10 FB 17847 Chux 10 P, FB 14578

The following chart indicates packaging requirements/yearly estimated totals for items requiring special handling:

SPECIAL HANDLING ITEM METHOD OF FINISH ESTIMATED YEARLY TOTAL

Curtain, Cubical, 234x84 DC/W, OH 150 Curtain, Cubical, 234x80 DC/W, OH 150 Curtain, Cubical, 266x96 DC/W, OH 50 Curtain, Cubical, 210x84 DC/W, OH 492 Curtain, Cubical, 234x96 DC/W, OH 90 Curtain, Cubical, 252x96 DC/W, OH 164

Coat, Doctors P, OH 1800 Apron, Cook’s P, OH 1074

Uniform, Trouser P, OH 2188 Uniform, Shirt P, OH 2188

Pantsuit, Bottom P, OH 1636 Pantsuit, Top P, OH 1636